Yess Moves

Yess Moves

Mitcham, Surrey
member since January 2019
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Overview

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Reviews & Ratings
  • Elmaz

    South Croydon

    7/12/2020

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Insisted on an additional £200 in cash before releasing my things and then stood over me to make an additional bank transfer for the remaining balance.
    I'm still shaken by the incident.

    Response:
    Thank you for your feedback. We always welcome it good or bad. We are sad to hear that you are not satisfied. We have tried our best to do your move smoothly. We even didn't increase the price when you added additional 3 mattresses, some shelves when you called to update inventory. Unfortunately, you had so many more items than originally discussed. You originally declared 15 boxes gone to over the 100, not counting additional furniture items. Also, you moved to the second floor with no lift, and in the original quote, the inquiry stated it to be the ground floor. Cost increased to cover the additional time needed to complete your work. The payment was done after work was completed.

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