ZEDZ Removals

ZEDZ Removals

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based on 10 reviews
member since September 2020
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Reviews & Ratings
Customer Reviews
  • Gaurav Joshi

    Ilford

    4/11/2022

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    Not great. Owner quoted 560 all inclusive on WhatsApp to move 1 bed flat from Barking to West London but before unloading he increased the price to 859. No integrity, just don't book, I cancelled anohter booking for this service. Not happy at all. He only reduced 50 after haggling. They weren't unloading unless we pay first. My back was injured and wife pregnant. We wanted a service thats no frills attached, all prices included and I asked upfront about it but they changed. If upfront price was 850 I would have paid it buts its a matter of principle, honesty, integrity. Their people kept using our toilet multiple times. How would they feel if I would have said no and ask them to pay 50 for everytime they use loo or deducted from the amount. We didn't even take our sofa bed, dinning table and chairs. He accused us of having 45 boxes and packed boxes were only 14, rest were clothes in plastic bags. Complete let down. Go for a big company with proper customer service. No point supporting small businesses like this.

    Response:
    We quoter £560+£6 per a box to pack. We packed about 49 boxes.The team were at your property from 8am to 6pm.I am sure they respectfully asked to use your loo although it's a human nature to use loo.You could have declined and told them not to.We even gave you discount of not £50 but rather £130.Really thanks for your honesty review and wish you all the best.Our teams well mannered and work with respect.
  • Patricia Eawoodst

    Guildford

    19/10/2022

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    After a long and arduous house sale our completion day was sprung on us but ZEDZ came up trumps and pulled it off for us. The three men who ran the day for us were fast and efficient as well as being friendly and courteous. Today was the one bright spot in what has been a difficult 7 months. Thank you ZEDZ!! A great company.

    Response:
    Thank you soo much,We really appreciate your positive feedback.Wish you all the best.
  • Jonathan Lee

    London South East

    23/09/2022

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    Excellent service. On time, nice guys. Recommended.

    Response:
    Thank you for such a wonderful feedback.
  • Somtirtha Saha

    Reading

    9/09/2022

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    I used the removal service from ZEDZ removal to move home in June. The quote was very competitive and the booking service was easy. On the day the team arrived bit late but they said it was due to the bad traffic but once they got on to the work the guys did a quick and good job. They wrapped the furniture where necessary to avoid any damage. The two boys who came were quite friendly and finished the job well. Overall I'm happy with the service I received and have already booked them again for another move later this year.

    Response:
    It was pleasure doing your move.Glad you was happy with our service provided.
  • Sonia Ovens

    Romford

    2/09/2022

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    When I got the quote I had received another one from, this company beat the quote so I decided to go with them. My husband has had cancer so was doing the move alone. I thought using zed removals was a smart move. On the day they arrived late, said I had so many more boxes, long and short is I was charged another 320. I was so disappointed with the service, was stressed enough doing the move alone with more stress added. Not all our things were moved I had to do xwr trips back and forward and the movers had no care or regard. Boxes were unloaded and despite being labelled, we're not put in specific rooms, I had to lug and lift, adding more stress and work. I wouldnt recommend this company or use them again.

  • Nihal Nazeer

    London South East

    1/09/2022

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    Negotiable for a good price. Quick response and excellent service,

  • Attiya

    London South West

    2/08/2022

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    ZEDZ Removals was one of the companies that provided a quotation via compare a move. I had a long distance move and due to rail strikes, I had to have my boxes collected and stored before delivery. ZEDZ removals were able to assist with this and were extremely efficient and professional throughout. The teams at both ends were friendly and efficient. Fragile items were handled as such and arrived safely. Communication was smooth throughout and boxes were fetched and delivered at the agreed time slots. Moving is a stress with multiple factors to consider. Having ZEDZ removals take care of the physical move was one less thing to worry about. Very impressed by the service provided and would absolutely recommend.

  • Shaun Benjamin

    London East

    1/08/2022

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    Both of The Porters were very efficient and got things done very quickly and swiftly. There was a bit of a communication issue from the email I had sent regarding me joining the team to travel to my new location but this was resolved quickly. The only negative was that 2 of my record crates broke even though they were quite fragile. I do think they will do perform better once they upgrade their Van to maximise their duties better. Got me to my location in good time and were friendly also.Shaun

  • Daniela Policarpo

    Guildford

    23/06/2022

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    A very kind and hard working team. I was unwell on the move day and they helped me and reassured me it was all fine.My valuable items were handled with care and furniture and mattress were protected, arriving intact at the destination.The team also unloaded some items in the converted loft which was a huge help.There had to be a price adjustment on the quote since I forgot to mention that the walk to the house was long. That adjustment was fair and handled with care.Overall a no nonsense company with pleasant dedicated workers. It's not the cheapest but the results and the ethic speak for themselves.

  • Ryan Sutton

    London South West

    6/06/2022

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    Moving day: Confirmed they would arrive between 7.30-8. On the morning of the move, no one arrived, and no answer from any of my calls between 7.30 - 9am. Eventually answered my call around 9am, totally unapologetic and using some made up excuses. Chased again - eventually turned up at 12.15 - again with no real reason or apology.Value for money: This firm will cleverly lure you in with a competitive quote, that said definitely not the cheapest. Nearing the end of the job, with approximately half of our house moved out of the van they demand payment to be made in order to complete the job. The invoice provided is deliberately very vague, with lots of extra charges. Customer service: This was pretty much as bad as I have ever experienced. The guy in charge is extremely rude and aggressive - particularly when it comes to querying additional charges. Here he was very confrontational, screaming at my partner and I, threatening not to finish the job and at one point throwing bank notes out of his wallet at his, accusing us of conning him. Please avoid at all costs

    More Information

    Areas Covered

    Bromley (BR), Croydon (CR), Dartford (DA), London East (E), London East Central (EC), Enfield (EN), Guildford (GU), Harrow (HA), Ilford (IG), Kingston-upon-Thames (KT), London North (N), London North West (NW), Oxford (OX), Redhill (RH), Romford (RM), London South East (SE), Sutton (SM), London South West (SW), Twickenham (TW), Southall (UB), London West (W), London West Central (WC), Watford (WD)

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