ZEDZ Removals

ZEDZ Removals

member since September 2020
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Overview

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Reviews & Ratings
  • Daniela Policarpo

    Guildford

    23/06/2022

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    A very kind and hard working team. I was unwell on the move day and they helped me and reassured me it was all fine.My valuable items were handled with care and furniture and mattress were protected, arriving intact at the destination.The team also unloaded some items in the converted loft which was a huge help.There had to be a price adjustment on the quote since I forgot to mention that the walk to the house was long. That adjustment was fair and handled with care.Overall a no nonsense company with pleasant dedicated workers. It's not the cheapest but the results and the ethic speak for themselves.

  • Ryan Sutton

    London South West

    6/06/2022

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    Moving day: Confirmed they would arrive between 7.30-8. On the morning of the move, no one arrived, and no answer from any of my calls between 7.30 - 9am. Eventually answered my call around 9am, totally unapologetic and using some made up excuses. Chased again - eventually turned up at 12.15 - again with no real reason or apology.Value for money: This firm will cleverly lure you in with a competitive quote, that said definitely not the cheapest. Nearing the end of the job, with approximately half of our house moved out of the van they demand payment to be made in order to complete the job. The invoice provided is deliberately very vague, with lots of extra charges. Customer service: This was pretty much as bad as I have ever experienced. The guy in charge is extremely rude and aggressive - particularly when it comes to querying additional charges. Here he was very confrontational, screaming at my partner and I, threatening not to finish the job and at one point throwing bank notes out of his wallet at his, accusing us of conning him. Please avoid at all costs

    More Information

    Areas Covered

    Brighton (BN), Bromley (BR), Croydon (CR), Dartford (DA), London East (E), London East Central (EC), Enfield (EN), Guildford (GU), Harrow (HA), Ilford (IG), Kingston-upon-Thames (KT), London North (N), London North West (NW), Oxford (OX), Reading (RG), Redhill (RH), Romford (RM), London South East (SE), Sutton (SM), London South West (SW), Twickenham (TW), Southall (UB), London West (W), London West Central (WC), Watford (WD)

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