Privacy Policy – data not obtained from data subjects

Your Privacy Is Important To Us

Compare My Move Limited ("Compare My Move") is committed to protecting your privacy. This Privacy Policy, together with our accompanying terms and conditions, governs the use, processing and storage of the personal information Compare My Move collects where that personal information is not provided by you. It relates only to collection and use of personal information of removers, surveyors, conveyancers and others that might be interested in products and services offered by Compare My Move.

Compare My Move Limited is the data controller. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the company directors using the details set out below.

We will comply with data protection law. This says that the personal information we hold about you must be:

  • Used lawfully, fairly and in a transparent way
  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes
  • Relevant to the purposes we have told you about and limited only to those purposes
  • Accurate and kept up to date
  • Kept only as long as necessary for the purposes we have told you about
  • Kept securely It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Your Personal Information

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer identity and contact information, such as your e-mail address, name, home or work address and telephone number. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Collection of your Personal Information

We collect your personal information from publically available sources such as websites containing your profile or material produced by you. We also use hunter.io to identify email addresses. Hunter.io is a third party service and has its own privacy policy, which is available here. Compare My Move encourages you to review the Hunter.io privacy policy so that you can understand how the service collects, uses and shares your personal information. Compare My Move is not responsible for third party privacy policies or other content on third party websites or how your personal information may be collected and used by such websites.

Use of your Personal Information

Compare My Move collects and uses your personal information to offer details of our products and services that might form part of articles, features or other promotional material that you produce.

You have the right to notify us that you do not wish for us to use your data for the purposes listed above. If you wish to do this, you can do so by notifying us at any time by emailing the sender of any communication or using the following email address: info@comparemymove.com. We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Lawful Basis for Using your Personal Information

Our lawful basis for using your personal information for the purposes described in this Privacy Policy will typically be one of the following:

  • Legitimate interests (see Glossary)
    • It is in our legitimate interests to use your personal information to operate, improve and promote our services and to protect our business.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Where Compare My Move stores your Personal Information

Compare My Move will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Disclosure of Personal Information

Compare My Move may disclose your personal information without your permission to third parties if:-

  • Compare My Move sells or buys any business or assets (in which case Compare My Move may disclose your personal data to the prospective seller or buyer of such business or assets);
  • Compare My Move, or substantially all of its assets, are acquired by a third party (in which case your personal information will be one of the transferred assets);
  • Compare My Move is required to do so by law; or
  • Compare My Move, acting in good faith, believes that such disclosure is necessary to:-
    • conform to the edicts of the law or comply with any legal proceedings served on Compare My Move;
    • protect and defend the rights or property of Compare My Move; or
    • act under exigent circumstances to protect the personal safety of users of Compare My Move or the public generally.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your information: see below for further information.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

  • Request access to your personal information.
    • Commonly known as a "data subject access request" – this enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of your personal information.
    • This enables you to have any incomplete or inaccurate information we hold about you corrected, though we may need to verify the accuracy of the new information you provide to us.
  • Request erasure of your personal information.
    • This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. However, we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal information.
    • The right to object exists where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing your personal information.
    • This enables you to ask us to suspend the processing of your personal information in the following scenarios: (a) if you want us to establish the information's accuracy; (b) where our use of the information is unlawful but you do not want us to erase it; (c) where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.
  • Request transfer of your personal information.
    • Request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Right to withdraw consent.
    • This right exists where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Changes to this Statement

Compare My Move will occasionally update this Privacy Policy. Compare My Move encourages you to periodically review this Statement to be informed of how Compare My Move is protecting your information.

Glossary

Lawful basis

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us

Comply with a legal or regulatory obligation means processing your personal information where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Contact Information

Compare My Move welcomes your comments regarding this Privacy Policy. If you believe that Compare My Move has not adhered to this Policy, please contact us. We will endeavour to resolve any problems as soon as reasonably possible.

Our full details are:

Full name of legal entity: Compare My Move Limited Company Director Email address: info@comparemymove.com Postal address: 33 - 35 Cathedral Rd, Cardiff, CF11 9HB You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.