Review collection and publishing

We believe that everybody deserves the chance to have their say when it comes to their moving experience. From the moment that you first speak to one of Compare My Move’s verified movers to the moment they drop off your very last box, there’s a story to be told and we want to hear it.

Each of our removal partners has its own page on our website which features their reviews. These are monitored on a daily basis as we take great pride in working with only the very best removal companies in the country. Good reviews are great but, if any removal company is not performing to the high standards we expect, they will be removed from our network.

How does Compare My Move collect reviews?

Every time a customer uses to find a home or office removal company, they will receive an email giving them an opportunity to rate the service. The user will have the chance and to add any relevant comments or information that they would like to share with us, the removal company and of course, future users of Compare My Move.

When will I receive my feedback request email?

The email will be sent 2 weeks after the moving date you have given and you can fill it in at a time that suits you. There is no time limit. We appreciate that it may be quite some time before you’re fully settled into the new place and leaving reviews will not be high up on your priority list. So, we may send you a gentle reminder further down the line and you are welcome to opt out of these emails at any time.

What kind of questions are included in the review?

You will be asked to rate your moving experience on a scale of 1-5 stars for the following areas:

  • Customer Service
  • Value for Money
  • Moving day

You can also add a little more information about your move if you wish as there will be an option for additional comments.

Are all reviews published?

Compare My Move reserves the right to not publish any feedback that we deem as irrelevant, unhelpful, abusive or non-informative. We may also decide to edit your review if any of your comments fall outside of our guidelines. If we edit your review or we decide that your review cannot be published for any of these reasons, you are welcome to request an explanation by contacting one of our team.

Are reviews published instantly?

Reviews do not get published immediately as they have to be, well, reviewed. Our team check that the review can be published and once it has been given the green light, it will be published on the removal company’s partner page on the Compare My Move website. The removal company will then be notified that they have received a review and they will be given the chance to respond. If your review for your chosen company is a concern for us, there may be a further delay in putting your comments live whilst our team liaise with the removal company in question.

What if I don't receive my feedback request email?

You can always leave feedback directly on a partner's page, but if for any reason you do not receive your feedback request email, drop us an email at or give us a call on 02920 660143. We’ll be happy to send the review request email.