We've answered all the important questions about your reviews.
# Who can leave a review for me on your website?
Only customers who have used CMM can leave a review for you on your page. They are asked to confirm some unique details to verify their use of our site.
# How do I respond to my reviews?
You’ll be emailed as soon as we publish feedback, and this will be instantly available to you within your Lead Manager to read and respond.
Your response will be published alongside the review, and we encourage all partners to respond to all reviews as this helps improve your page with more content and showcases how you communicate with your customers.
# Do you filter any of your reviews?
We take pride in our service always being honest and transparent. All reviews are published, regardless of the feedback, but we check them beforehand to ensure they are relevant to your services.
# Will a negative review impact my account?
Any negative feedback will be dealt with on it's merit and we'll act accordingly depending on the issues raised.
All reviews are used as part of the continuous monitoring of our partners, and we’ll be in touch if we feel negative feedback is causing an issue to your, and our, business.
The quickest way to counteract any negative feedback is to respond via your Lead Manager. This is your opportunity to provide any further information that may help clarify a situation and shows the public how you deal with issues.
# Can I show reviews on my website?
We have coding available within your Lead Manager to add a widget to your site which will display your Compare My Move reviews. This will give the public access to click through to your Partner Page and read more of the reviews and responses you have posted.