Muve Conveyancers

The quality of Muve support can be very polarising. If the transaction is a routine one that they are experienced in, we get the sense that it is an extremely effective and efficient conveyancer thanks to their automated systems and division of labour.However our transactions were not routine for Muve as they dont have experience in Purpose Built Student Accommodation (PBSA). Were we not experienced PBSA investors, this knowledge gap on the part of Muve would have cost us well over 7,500 in legally exempt Stamp Duty. It took over 2 months to resolve simple issues that had taken less than a day in our experience with other solicitors. There have been other issues with the Sales team, Finance team, Account Officers, Solicitors, Managers, among others.The sense we get is that Muve staff follow a tight script for efficiency but this leaves them with little room for imagination when facing transactions different from their experience. We have had repeated unpleasant conversations with Muve staff who one could sense were decent people but constrained by the way their system is set upWould I use them again? Possibly yes as hopefully their learning curve is past the peak Read more

Thank you to Adriana and her team for pulling out all the stops to make our competition happen in time Would 110% recommend your services to our friends and family Brian & Rubina

Theyre cheap. High volume of clients. Overstretched. Left them after 48h of paying the deposit. They were unresponsive to multiple emails, callback request and even messages on their own portal. They claim to be in London but their handlers and solicitors are in Sri Lanka. Read more

Efficient and able to complete the deal within a short turnaround time.

Be aware: Dont trust their quote and word. They kept raising their fees in the middle of the process. Paid extra for a faster process and ended up wasting my time as had to choose another more transparent and trustworthy solicitor. Dont waste your time, unless you dont care about quotes and trust. Also didnt like they way they treat customers. Couldnt be more DISAPPOINTED! Read more

Great until they failed to inform me of a broken boiler 2 weeks later which I found out from estate agent. Also paid for fast track which didnt complete within the time frame but because the issue was on my side I had to still pay. Total fees were 2600 so quite massive in comparison to others. Dont think Id use again. Read more

Kept asking for me dead nans contact details. Caused several delays due to lack of work. Refused to contact me when requested. Let me down throughout the entire process which meant i had to do the work, but they were quick enough to take my money! Read more

Muve were very responsive and processed all of the required steps efficiently. I would recommend.

Team is not very professional, does not really know what they are doing. On the last minute, they are trying to sell extra fast service to complete tasks on time. For the final payment, I had to do several small payments to complete the balance. (team even couldnt calculate remaining balance!) Total service payment and several additional costs made it double of the amount they proposed in the quote. If you are not happy to pay extra to complete your transaction, stay away of this company. Read more

clear communication and the move happened swiftly

Awful. It frequently ended up with us, the seller, and the sellers' solicitor haranguing Muve to do basic parts of their job. They also added a whole load of fees that seemed completely unjustifiable to us and ended up being more expensive than most of the other options would have been. You get the impression that their business model is to charge less than most (at least so they claim) but do the absolute bare minimum they can get away with, and make up whatever additional fees they think they can dupe you into paying. Honestly am completely perplexed by the decent reviews on Trustpilot. One thing I will say is it's hard to know if it was Muve per se or our specific solicitor and staff members that we were assigned that was so awful. And I did feel sorry for our staff -- they seemed very overworked. We also know someone else who had a similar experience with Muve. I actively disrecommend Muve and have already dissuaded one friend from using them. Read more

Not great really, went with them as cheapest option on face value but ended up paying double as they initially held up the process which made me miss my offer deadline, had to get an offer extension then upgrade to a fast track product for inflated fee. They then threw in loads of additional fees. They talk too much legal jargon and don't explain things properly. Thought they were British solicitors but all outsourced and dealt with by overseas (India). Communications were lacking in info and the people were rude to me in the beginning as I explained things they told me to shhhh and listen then proceeded with more jargon. Avoid them at all costs. Read more

Very pleased with muve smooth from start to finished, kept me updated and have already recommend to friends :) Good prices too! Loved the timeline to show what's been done, where you are and what needs to be completed before the move. Very happy with them. Read more

Despite having policies about getting a response to questions I 48 hours, there were a number of times this didn't happen and even when calling it was difficult to get hold of the person managing my case. The Conveyancer assigned to my case changed a few times with no explanation and it took a lot of chasing from me and the estate agents to get things sorted. There was a clear step online that we should receive weekly updates on our case. This never happened.I liked the online platform (although it wasn't always kept up to date) as it helped with tracking and overall the process worked as it should. Read more

Professional, prompt service. Outstanding customers services always happy to give advice through out proceedings. Would recommend to other customers.

Amazing company to work with. Everything went smooth / Nadeeshani & Trevin were extremely helpful and professional. Would definitely recommend Thank you Weronika

I did Reasech on line and comparison websites to find the proper one I needed

I had a horrible time with this conveyancer. They didnt have a clue about shared ownership and made a meal out of it. They were super bad and my stress through 6 months was the worst in my life. I literally have to do their work for them otherwise I would have lost this purchase. No one should go through what I went through with them. Totally useless. Read more

Very professional able to communicate well no unnecessary delays in the whole processVery comparable professional feesStaff have very good knowledge in conveyancing Happy to recommend to families and friends Read more

Brilliant! The solicitor actually deals with you directly and even calls you to see how you are getting on with it all. I cant rate them highly enough. Their customer service is fantastic.

I found the portal useful and easy to navigate, and the prices fair

They were absolutely atrocious. Communication has been appalling, and rude when it has happened. Avoid at all costs. On post completion we needed an additional service which they charged us extra for, then decided to not do it for three months. They have been appalling and completely failed to act on any feedback. Read more

Excellent service at a very reasonable price

We had a terrible experience with Muve, their team were unclear, vague and unavailable. I trully don't recommend them to anyone. It was frustating had to interact with them.

Very professional from start to finish, our solicitor Stanila was brilliant. Smooth process and only took less than 3 months to complete. Highly recommend it.

Muve are very good although communication could be better.

Appalling as they outsourced most of the work to Sri Lanka

Can't say that I will use them again not recommend them to anyone else. Our experience this time around was not good enough. English language is a bit of a problem. The portal is a great idea but whoever has designed theirs has lost touch with what we are trying to actually achieve here. I sensed that the conveyancing solicitors were asking questions to satisfy a check list but not actually knowing why or what we are trying to achieve. Stamp duty paperwork was sent late to HMRC in our case resulting in threatening letters from HMRC. Not great. Not what I signed up to. All in all, not good enough. Read more

Online portal, took 2 weeks before they made contact, when they did, he didnt know he was working on our case,I had questions, regarding buying in the right way, Muve did not offer any legal support, told me to get independant advice, was passed to someone else, the estate agent wanted to take things further, as Muve were taking too long, I very nearly changed on 2 occasions, Muve then pushed for completion date, nearly lost the sale of the house, on completion had no contact whatso ever, its like they taken my money and Run, Never again, will I use Muve, unhelpful, dont always call back, still havent informed me or kept us updated, didnt answer my queiries before buying, had concerns. They tick their boxes, buy dont do what it says on the tin!,my advice seek indepandant companies, that are welcoming and offer support, you wont get that with Muve. Read more

Very stressful, communication is none existent. Hard to get hold of someone to discuss your case. Had to cak 4 or 5 time til I managed to get hold of case handler. Case handler changed without that being communicated to me or seller solicitors. Over a month after completion still waiting to receive some outstanding balance. Read more

Conveyancing company were very disappointing, namely the female solicitor I was designated with . Very uncommunicative slow unhelpful and uncaring , especially on move day

Fathima Nusra and Ann Caldera , were very helpful .There help was invaluable, they pushed and chased to get our completion on time .Thank you

Great experience, really ontop of things

Poor quality, junior level assistant and always delays....