Muve

Muve Conveyancers

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based on 156 reviews
member since November 2020
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Reviews & Ratings
Customer Reviews
  • Daniel

    Manchester

    19/04/2024

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    Brilliant from start to finish

  • Sam Bailey

    Birmingham

    18/04/2024

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    Yovaan and Kefra were great to work with, they were very easy to contact whenever we needed anything and made the process every easy for us

  • Michael Cooper

    Dudley

    16/04/2024

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    Simple, Quick and Easy. Yovaan and Noel have been amazing! Helping me every step of the way and providing me with fast, detailed replies to all my questions and queries. Thankyou for making this process a lot less stressful.

  • Teresa Page

    Leicester

    10/04/2024

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    Shehan and Supunika both handled my sale efficiently and professionally meeting timescales set. They both responded to any enquires I made quickly.

    Response:
    Dear Teresa,Thank you very much for sharing your experience with Muve! We are delighted to hear that Shehan and Supunika provided efficient and professional service, ensuring that your sale progressed smoothly and met the set timescales. Prompt responses to your inquiries are essential, and we are pleased that they were able to address any questions or concerns you had in a timely manner. Thank you very much for choosing Muve and we wish you the very best!Kind regards, ShivenTeam Muve
  • Suzanne Davies

    Swansea

    9/04/2024

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    Muve provided a quick, efficient and friendly service. Great contact throughout the process, easy to access with nothing ever too much trouble. I simply dont understand why you would use a high street solicitor when we have companies like Muve - great team from start to finish. Thank you so much.

    Response:
    Dear Suzanne,Thank you very much for your wonderful feedback! We are thrilled to hear that you had a positive experience with Muve and found our service to be quick, efficient, and friendly. Providing excellent communication and support to our clients is something we take pride in, and we are glad to hear that our team delivered on that front. Thank you very much for choosing Muve and we wish you the very best!Kind regards, ShivenTeam Muve
  • Royston Wilkes

    Swansea

    9/04/2024

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    Fantastic service. Very quick to reply to any questions and polite and courteous staff. Highly recommend

    Response:
    Dear RoystonThank you very much for your kind words! We are delighted to hear that you had a fantastic experience with our service. Providing quick and courteous responses to our clients' questions is a top priority for us, and we are glad to know that our team met your expectations. Thank you very much for your recommendations and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Nicholas Lynn

    Reading

    8/04/2024

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    Excellent service in every aspect, we would highly recommend Muve to any of our friends.

    Response:
    Dear Nicholas,Thank you very much for your fantastic review! We are delighted to hear that you had an excellent experience with Muve and that you would highly recommend us to your friends. Thank you once again for your instructions and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Anna Jones

    Brighton

    8/04/2024

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    We had a superb experience with Muve and completed our purchase in 5 weeks (no chain). Everyone at Muve was helpful, approachable, and knowledgeable. They made our first purchase a really smooth easy one, we couldn't recommend them more.

    Response:
    Dear Anna,Thank you very much for your wonderful review! We are thrilled to hear that you had such a positive experience with Muve during your property purchase. We are delighted that we could help you complete your purchase in just 5 weeks. Thank you very much for your recommendations and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Eglantina Alushaj

    Chelmsford

    5/04/2024

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    Very happy and absolutely fantastic company with great service, helped us massively in regards to the legal side of the purchase process , would 100% recommend Muve. A special thank you goes to Sathyangi Wijesekera and Sanduni Malvana who were super helpful, quick and just spot on with the advice. The deadline was met and the team was helpful.

    Response:
    Dear Eglantina,Thank you very much for your glowing review! We are thrilled to hear that you had such a positive experience with Muve and that Sathyangi Wijesekera and Sanduni Malvana provided you with exceptional service. Ensuring a smooth and efficient legal process for our clients is our top priority, and we are delighted that our team was able to meet your deadline and provide helpful advice along the way. Thank you very much for choosing Muve and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Nick

    Kingston-Upon-Thames

    1/04/2024

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    Not the best. Had to chase really often and still doing so, even after completion. The cost was about 40% higher than original quote. They made a few big mistakes, including confirming exchange which hasn't happened and then madge efforts to charge us additional fees for a speedy exchange you completion (under 5 days). had two different conveyances and account mangers (still have no idea what the role of the account manager is ). agreed sale to completion was 5 months and we did a fair amount of chasing, especially at the beginning with agents, seller and various other professionals. positively, a person does answer the phone when your call. however, contrary to their voicemail this is between 9 and around 4.45, at which point you'll be on hold for 15 minutes and then directed to leave a voicemail that may or may not be answered. I expect other conveyances are similar, which means that these guys aren't the worst potentially, but certainly nothing special and bo cheaper than others in spite of initial quotes.

    Response:
    Dear Nick,Thank you for taking the time to provide your feedback, and we sincerely apologize for any inconvenience or frustration you experienced during your transaction. We regret to hear that your experience with Muve did not meet your expectations. We understand that delays and communication issues can be frustrating, and we apologize for any inconvenience caused by these issues. Whilst, we are committed to providing an amicable resolution to your concerns, unfortunately, we are unable to locate your transaction with the details provided, therefore, it would be greatly appreciated, if you could provide further information, such as your name or property details to us at feedback@muve.me.uk so we can look into this matter further.Kind regards, ShivenTeam Muve
  • Matt Ellis

    Norwich

    26/03/2024

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    By far the worst experience I have ever had when moving house. The communication is extremely poor, basic mistakes (missing 0's off confirmations) made in emails, limited due diligence on correspondence and a a general laissez faire attitude. I couldn't recommend this firm based on my experience (8 days to confirm receipt of a deposit and then they got that wrong). I am not confident in anything they have done and has i not already gone down the road so far I would have pulled the plug. I am the start of the chain and everyone is waiting on me (and its all delayed due to their appalling service). I cannot believe any of the 'team' dealing with me is qualified (i expect its being handled in a call centre type environment with limited training on service). Avoid at all costs is my advice, its not worth the saving

    Response:
    Dear Matt,We are truly sorry to hear about your negative experience with our team at Muve. We sincerely apologize for any inconvenience, frustration, or delays you have encountered during the process. We understand the importance of effective communication, attention to detail, and timely responses in a property transaction, and we regret that we have fallen short of your expectations in these areas. We are committed to addressing the issues you have raised and improving our services to prevent similar experiences in the future. We will investigate the specific circumstances of your case thoroughly and take appropriate actions to rectify any mistakes and improve our processes. In order to ensure this is done, one of our resolution agents will be in touch with you shortly to further address your concerns and work towards a suitable solution.Kind Regards, ShivenTeam Muve
  • Francisco J Pereira

    Redhill

    24/03/2024

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    On 6th Sept, I paid a deposit of 490 putting my trust in MUVE. They made clear the process would take 14-16 weeks. However, at the end of December 2024 (week 16th) the process was still far away from being completed, despite my emails asking MUVE to accelerate the process. On 17th January, I sent Sulman Athar (conveyancer) an email saying he was putting the sale at risk. Finally, on 24th January, the buyer sent my agent (GL&CO) an email saying "we had decided to withdraw the offer and to proceed to buy a different flat due to the hold ups of the seller". The buyer basically had enough of waiting!. Now I am still looking for a buyer. MOVE gave me a refund of 193 only.I would not recommend MUVE to anybody. Please, consider paying more and getting a good service from a different conveyancer.I have to say the account manager Vimukthi Edirisinghe was fine at all times. However, the conveyancer Sulman Athar does not show interest in the task. He has caused a lot of damage to my personal plans. I only hope others do not have to go through the same issues and stress I have been through.

    Response:
    Dear Francesco,Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience or frustration you have experienced during your property transaction. We understand the importance of a smooth and timely process, and we regret that your experience did not meet your expectations. We take your feedback seriously and we are committed to addressing all your concerns comprehensively. In order to ensure this is done, one of our resolution agents will reach out to you shortly to further address these concerns and work towards a suitable resolution.Kind Regards, ShivenTeam Muve
  • James Fulton

    Colchester

    5/03/2024

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    Very easy to follow process, and straightforward, also good communication, either by phone, email or portal. Very helpful and polite throughout. Hassle free, thank you

    Response:
    Dear James,Thank you very much for providing feedback on your experience with Muve. We are delighted to hear that you found our process easy to follow and straightforward. Additionally, We are also pleased to hear that you found our communication channels effective, whether it was through phone, email, or our online portal. Thank you very much for choosing Muve and we wish you the very best.Kind Regards, ShivenTeam Muve
  • Robert Blyth

    Colchester

    4/03/2024

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    Very painless experience. Would you use them again

    Response:
    Dear Robert,Thank you very much for providing feedback regarding your experience with Muve. We are delighted to hear our team provided an exceptional service throughout your transaction. Thank you very much for choosing Muve and we certainly look forward to working with you once again in the future.Kind Regards, ShivenTeam Muve
  • Richard Wade

    Blackburn

    1/03/2024

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    Muve were fantastic to use, communication was excellent and the online portal keeps you informed of the progress.

    Response:
    Dear Richard,Thank you very much for your feedback regarding your experience with Muve. Ensuring clear and consistent communication is a top priority for us, and we are glad to hear that our online portal helped keep you informed throughout the process. Thank you once again for choosing Muve and we wish you the very best! Kind Regards, ShivenTeam Muve
  • Holly

    Reading

    24/02/2024

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    Muve were consistent in chasing but were poor at responding to our queries in a timely manner

    Response:
    Dear Holly,Thank you for taking the time to share your feedback. We are glad to hear that you found our team diligent in chasing up matters, but we are concerned that we did not meet your expectations in terms of responding to your queries promptly.Providing timely and effective communication is a core part of our service, and it’s clear we have areas to improve. We sincerely apologize for any inconvenience this may have caused you. Unfortunately, we are unable to identify your transaction from the details you have provided, therefore, we would greatly appreciate it if you could email us at feedback@muve.me.uk with your name and address of the property so that we may further assist.Kind regards, ThilanTeam MUVE
  • Matthew

    Bradford

    22/02/2024

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    Top class, kept up to date all throughout. Very efficient

    Response:
    Dear Matthew,Thank you very much for your kind words and positive feedback regarding your experience with Muve. We are delighted to hear that you found our service top-class and efficient. We understand the importance of timely communication, and we are glad that you felt well-informed every step of the way. Thank you very much for choosing Muve and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Terry

    Truro

    22/02/2024

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    Firstly, the initial quote, that was far cheaper than any solicitor or conveyancer, was exactly as billed. Never had that before. Had continuity with Shanella all through the process. Shanella was very professional and responsive. The online platform was very easy to use. Signed documents easy to upload. Will certainly use Muve for my next sale/purchase.

    Response:
    Dear Terry,Thank you very much for taking the time to share your positive experience with Muve. We are thrilled to hear that you had a great experience with us and that Shanella provided you with professional and responsive service throughout the process. We understand the importance of continuity and are delighted to hear that Shanella maintained consistent communication with you. Our online platform is designed to make the conveyancing process as seamless as possible, and we are glad to hear that you found it easy to use and that signing documents was a smooth process. Thank you very much for choosing Muve and we look forward to working with you once again in the future.Kind Regards, ShivenTeam Muve
  • Harpal Randhawa

    Twickenham

    22/02/2024

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    I am immensely grateful for the exceptional service provided by Rosemary Fernando and Amila Gunasekara during my recent house purchase. Their professionalism and dedication were evident as they efficiently completed the transaction within three months, surpassing my expectations. From the outset, Rosemary and Amila demonstrated a profound understanding ,ensuring a smooth and stress-free process.

    Response:
    Dear Harpal,Thank you very much for taking the time to share your positive experience with us. We are delighted to hear that Rosemary Fernando and Amila Gunasekara provided you with exceptional service during your recent purchase transaction. Thank you very much for choosing Muve and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Mark Chapman

    Redhill

    22/02/2024

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    Very capable service - Muve have clearly developed a core competence around conveyancing and are disrupting the market through innovative use of technology and service delivery model. This enables a very competitive price point without any compromise on customer experience.

    Response:
    Dear Mark,Thank you very much for sharing your feedback regarding your experience with Muve! We greatly appreciate your kind words and are pleased to hear that you found our service very capable. Your acknowledgment of the innovative use of technology to enhance service delivery means a lot to us. We are thrilled to know that our approach has contributed to providing you with a competitive price point without compromising on customer experience. Thank you very much for choosing Muve and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Jonathan Milne-Day

    Croydon

    21/02/2024

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    Great experience. Professional throughout and excellent value for money. Would have no reservations in recommending Muve for your conveyancing needs.

    Response:
    Dear Jonathan,Thank you very much for taking the time to share your positive experience with Muve. We are thrilled to hear that you found our services professional, reliable, and excellent value for money. Thank you very much for recommending our services and we wish you the very best.Kind Regards, ShivenTeam Muve
  • Chi Kwan Ng

    Manchester

    21/02/2024

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    During the time of property purchasing, Muve showed professionalism, efficiency, and attention to detail exceeded my expectations. The entire process was smooth, and their team was responsive and communicative. Special credit to our Account Manager Sasindu and Conveyancer Chemini, they were very helpful and friendly in the process. They provided a service that made my property transaction stress-free as a first-time buyer.

    Response:
    Dear Chi,Thank you so much for sharing your experience with Muve. We're thrilled to hear that our team, especially Sasindu and Chemini, exceeded your expectations and provided you with a smooth, stress-free property purchasing experience. As a first-time buyer, we understand the importance of clear communication and support, and we're delighted to know that our team was able to assist you effectively.Your kind words are greatly appreciated and serve as a wonderful encouragement to our entire team. We strive to maintain high standards of professionalism, efficiency, and friendliness, and it's rewarding to hear that we've made a significant difference for our clients.Thank you for choosing Muve for your property transaction. We wish you all the best in your new home and look forward to the opportunity to assist you again in the future.Kind regards, ThilanTeam MUVE
  • Andrew

    Leeds

    19/02/2024

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    670630 - Absolutely abhorrent service, missed deadlines and broken promises. We signed up with Muve due to the low cost and positive reviews (dubious) unfortunately the reality is poorly managed cases with multiple excuses as to why exchange dates were missed. Many complaints from conveyancers on both sides regarding Muves poor communication and lack of responses. Muve repeatedly blamed the other side conveyancers which was simply untrue, we've received multiple emails from our Move manager detailing the frustrations of conveyancers on either side of the transaction. We were also informed documents were outstanding from the other side which was also not true. If this review saves one person from the stress and misery from dealing with the incompetent outfit that are Muve it will have done it's job! Never again! We will be speaking to the SRA and Ombudsman

    Response:
    Dear Andrew,We are deeply sorry to hear about your experience with Muve and the frustration and stress it has caused you. It’s clear we have not lived up to the high standards of service we set for ourselves or the expectations you rightly had when choosing us based on our reviews and pricing.We are grateful that you've brought these matters to our attention, as it underscores the areas where we need immediate improvement. We are committed to learning from your experience to ensure this does not happen again.Please be assured, one of our resolution agents will be reaching out to you shortly in order to further address your concerns and work towards a suitable solution.Kind regards, ThilanTeam Muve
  • Janet Keyede

    Wakefield

    3/02/2024

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    Shockingly bad customer service. We have had the worst experience with these people. They are not proactive, nor are they approachable. Their communication skills are lacking and they are not knowledgeable in this field. We will never use them again nor will be referring them to any friends or family. A simple new build house sell with no chain started in August 2023 and is still going on and it's February 2024. Not only are muve slow to progess anytbing, they are also incompetent. We have had to continually chase for updates and tell them how to do their jobs.

    Response:
    Dear Janet,We are sorry to hear about the frustration and dissatisfaction you've experienced with our services. We understand the importance of proactive communication and efficient progress in property transactions, and we are truly sorry that we fell short of your expectations in this regard. Your experience does not reflect the level of service we strive to provide, and I assure you that we take your concerns seriously. In order to ensure this is done, one of our resolution agents will be reaching out to you shortly and working towards a suitable resolution.Kind Regards, ShivenTeam Muve
  • Elliott Goodridge

    Brighton

    2/02/2024

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    You pay cheap, you pay twice!My final bill ended up being 74% higher than my quote costing 2,428 (my initial quote was sub 1.4k).I chose Muve as I am a Chartered Surveyor and just wanted someone to cross the t's and dot the i's BUT my bill ended up costing more than any of my other quotes without the expert knowledge I would have received had I opted for a local solicitor.My main gripe was I was charged 600 for a 'lease renewal' which my solicitor did not renew, negotiate nor offer any comments on. I must highlight that my lease is FIVE pages long and was already drafted and completed by the seller.All questions were met with "You will need to clarify this yourself" which is where being in my profession certainly helped. If you have no experience in property exchange, do not even think about using Muve.Read reviews on Reddit, twitter, facebook etc which cannot be manipulated and you will see the true service provided.I will be extending my complain to the Law society and I urge anyone else who has had a similar experience to do the same - https://www.lawsociety.org.uk/public/for-public-visitors/using-a-solicitor/complain-about-a-solicitor

    Response:
    Dear Elliott,We appreciate you taking the time to share your feedback, and I sincerely apologize for the challenges you faced during your experience with Muve. We are sorry to hear about the discrepancy in the final bill and the frustration caused by the additional charges, did not align with your expectations. I understand how crucial clear communication and accurate cost estimates are during the conveyancing process. Please be assured, a resolution agent will be reaching out shortly in order to work towards a prompt resolution.Kind Regards, ShivenTeam Muve
  • Miuyin Chan

    Manchester

    2/02/2024

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    Reply email Slowly and many time can not get the reply , I change the other solicitor at last ,if I still using them maybe I can't to complete the property

    Response:
    Dear Miuyin,We sincerely apologize for the delays and inconveniences caused during your experience with Muve. Your feedback is valuable, and I'm sorry to hear about the challenges you faced with our communication. We understand the importance of timely responses, especially during property transactions. We are sorry we didn't meet your expectations in this regard. Please be assured, one of our resolution agents will be reaching out to you to further address your concerns and work towards a resolution.Kind Regards, ShivenTeam Muve
  • Patrick Osmond

    Newport

    31/01/2024

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    Terrible conveyancers. I regret we ever used them. We paid 600 extra (which was refunded) for their "guaranteed in before Christmas" service. It took an additional 3 weeks to finally complete; other conveyancers have since told me was a fairly straight forward transaction. This delay cost us enormously.The two conveyancers looking after us must have been in on work experience as they didn't know what was going on and were nervous of picking up the phone to us.The sellers conveyancer told us they were completely mystified as to why Muve were repeatedly asking for information that has already been supplied. A quick search in their emails would have given them what they were looking for. It made Muve (and in turn us for choosing Muve) look pretty silly. Maybe they deleted critical information accidentally? That's all I can think of.They have a lovely website and I'm sure good intentions but I wouldn't recommend Muve to my worst enemy.

    Response:
    Dear Patrick,We are truly sorry to hear about the challenges and frustrations you have faced during your experience with Muve. Your feedback is crucial, and we certainly appreciate you taking the time to share your concerns. We apologize for the delays and confusion that occurred during your transaction. It is disheartening to hear that the service fell short of your expectations. Your concerns about the lack of communication and repeated requests for information are concerning, and we assure you that we take these matters seriously. In order to ensure these concerns are addressed, one of our resolution agents will be reaching out to you shortly and will work towards providing a suitable resolution.Kind Regards, ShivenTeam Muve
  • Rachel Boyes

    London East

    26/01/2024

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    Supportive team and always willing to answer questions so always informed.

    Response:
    Dear Rachel,Thank you for your kind words about our team at Muve. We're pleased to hear that you found our team supportive and always ready to answer your questions. Keeping you well-informed is a priority for us, and we're glad we could meet your expectations.Your feedback is greatly appreciated, and we look forward to continuing to provide you with high-quality service in the future.Kind regards, ThilanTeam MUVE
  • Ian Drake

    Ipswich

    26/01/2024

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    Can't really fault them for anythingFirst home buyer and they called me every now and then just for a check in, the online portal was a big help too

    Response:
    Dear Ian,Thank you for choosing Muve for your first home purchase and for sharing your positive experience. We're glad to hear that our regular check-ins and the online portal were helpful to you.Providing support and clarity to first-time buyers is something we take great pride in. Your satisfaction means a lot to us, and we're delighted to have been a part of this significant milestone in your life.We look forward to assisting you with any future needs, and thank you once again for your trust in Muve.Kind regards, ThilanTeam MUVE
  • Neesha Patel

    Watford

    24/01/2024

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    Excellent services provided by the team at Muve. They kept us well informed every step of the way. Would not hesitate to recommend them.

    Response:
    Dear Neesha,Thank you for sharing your positive experience with Muve. We're thrilled to hear that our team, especially Sahan and Lakdini, provided you with professional, quick, and accessible service. It's wonderful to know that they made a significant impact during your purchase process.Your satisfaction is our top priority, and hearing that you found our services well-priced and of high quality is very gratifying. We're delighted that you would choose Muve again, and we look forward to the opportunity to assist you in the future.Kind regards, ThilanTeam MUVE
  • Ryan Walter

    Cambridge

    19/01/2024

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    They got the job done, but it was slow, and hard to reach people. They were the lowest cost by about 30% and we weren't in a rush nor did we have a complicated purchase, so it was just what we needed.

    Response:
    Dear Ryan,Thank you very much for taking the time to provide feedback on your experience with Muve. We understand your concerns about the speed of service and accessibility, and we apologize for any inconvenience or stress this may have caused. However, we are pleased to hear that our team successfully completed the job for you, despite these challenges. Thank you once again for choosing Muve and we wish you the very best in your new home.Kind Regards, ShivenTeam Muve
  • Pritpal Bhomera

    Coventry

    16/01/2024

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    I'm thrilled with Muve's service! The team was incredibly helpful, professional, and provided clear and concise information. I plan to use their service again and will gladly recommend them to others.

    Response:
    Dear Pritpal,Thank you for your kind words and for choosing Muve! We're delighted to hear that our team's professionalism and clarity met your expectations. Your satisfaction and recommendation are the highest compliments we can receive.We look forward to assisting you again in the future and appreciate your trust in our services.Kind regards, ThilanTeam MUVE
  • Ramil Ahmadov

    London North

    13/01/2024

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    Horrible experience - first I got assigned a solicitor who didnt do anything and didnt respond to my emails or calls, so they assigned me a new solicitor after I complained. They put incorrect purchase price in the contract (more than what was agreed) which I luckily noticed. Then, they made a mistake in calculation of completion funds which they noticed the night before completion day putting my purchase at risk. I also initially got a quote for Muve Fast Festive service which promised completion before 22 December 2023, but after few weeks they called me saying it wont be possible to offer Muve Fast Festive service, but they will charge me the same amount as initially quoted, because the property I am purchasing falls under the new Building Safety Act, which they never mentioned or warned me about beforehand. Then, they had the face to try scamming me by asking for both the Muve Fast Festive service and the Building Safety Act related extra legal fee. When I got an appointment with them to visit their office and give requested documents, they said they were not expecting me because they didnt even know what day it wasThey never even offered compensation/goodwill.

    Response:
    Dear Ramil,We are extremely sorry to hear about the challenges and frustrations you have encountered during your experience with Muve. Your feedback is important to us, and we want to ensure that your concerns are addressed immediately. We apologize if there was a lack of responsiveness, errors in documentation, and the overall negative experience you have had. We understand that purchasing a property is a significant and stressful process, and we deeply regret any inconvenience caused. We would appreciate the opportunity to investigate and address your specific concerns in more detail. In order to ensure this is done, one of our resolution agents will be reaching out to you shortly, to further address your concerns and work towards a suitable solution.Kind Regards, ShivenTeam Muve
  • Jessica Lowe

    Sheffield

    12/01/2024

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    overall i had a great experience, super fast, super helpful. at first i was a little sceptical as muve were cheaper than other companies i'd had a quote from, but i chose to go with them based on v positive reviews and i'm so glad i did because it has been hassle free, they have kept in touch all the way through, the online portal is so great, saves having to faff with sending paper work back and fourth. so easy!what i will say is if you recommend this company to someone else make sure you follow the referral link so you can get your incentive.. i did not do this and now struggling to get the incentive.. :( that would be my only negative.Thank you so much muve for such a fast and easy process in buying my first home :)

    Response:
    Dear Jessica,Thank you for your kind words and feedback. We're delighted to hear about your positive experience with Muve, especially with our online portal and service efficiency.Regarding the referral incentive, we're here to help, and we will make sure your account manager will reach out to you to discuss this further.Congratulations on your new home, and thank you for choosing Muve!Kind regards, ThilanTeam MUVE
  • S Sood

    London West

    10/01/2024

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    Great account managers who were easy to contact.

    Response:
    Dear Customer,Thank you for your feedback. We're delighted to hear that you found Muve's account managers to be great and easily accessible.We appreciate your time and trust in Muve.Kind regards, ThilanTeam MUVE
  • Jeanette Dickson

    Warrington

    3/01/2024

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    My purchase took a long time, but Muve were great, with my conveyancer and account manager working hard to fill in the shortcomings of the seller's solicitors.

    Response:
    Dear Jeanette,Thank you for sharing your experience. We appreciate your understanding of the challenges that may arise during the purchase process and are pleased to hear that Muve's team, including your conveyancer and account manager, worked hard to address the shortcomings and support you throughout the journey.Congratulations on your purchase, and we wish you all the best in your new home.Kind regards, ThilanTeam MUVE
  • Leanne Payne

    Guildford

    3/01/2024

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    Charinie and Onella were great all the way through my purchase. Answering all my questions I had with ease and always helpful

    Response:
    Dear Leanne,Thank you for sharing your positive experience with Charinie and Onella. We're thrilled to hear that they provided excellent service and were helpful throughout your purchase.We appreciate your trust in Muve, and we wish you all the best in your new home.Kind regards, ThilanTeam MUVE
  • Peter Screech

    Torquay

    21/12/2023

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    The level of service from the Muve team was excellent. The communication was outstanding and I knew exactly where the property purchase stood and what the next steps were and when they would occur. Once I got used to the document upload client I found the paperwork at my end manageable and the team were always ready to guide me on what was needed. I also thought the fees were reasonable when contrasted with traditional solicitors.Overall, highly recommended.

    Response:
    Dear Peter,Thank you for taking the time to share your positive experience with Muve. We are delighted to hear that you found the level of service excellent and that the communication was outstanding. Providing a clear understanding of the property purchase process is a priority for us, and we're glad to know that you were well-informed about the next steps and timelines.It's great to hear that you found the document upload system manageable and that the Muve team was ready to guide you through the necessary paperwork. We appreciate your feedback on the reasonable fees, and we are pleased that you had an overall positive experience with our services.Thank you for recommending Muve, and we wish you all the best with your property.Kind regards, ThilanTeam MUVE
  • Debbie

    Southampton

    20/12/2023

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    Muve used by both sides. One house, no mortgage, took 5 months. My conveyancer blamed the other side and the seller (the seller did hold things up in part, but absolutely not to such a length)Return communication was extremely unreliable. Facts were missed despite being told exchange was ready, client portal was rarely updated, resolutions team ignored initial complaints, then became concerned, then disappeared and ignored me again. I spent many hours chasing up the agents and the seller myself, and informing Muve of the correct details of the managing agent. I was allowed to enter into a 6 week contract for exchange readiness, for a fee of course, yet the managing agents always take 3 weeks to return documents...how can this ever be realistic unless they are contacted on day one....which they were not!Finally a wrong final settlement when I was overcharged by 670, and when I pointed this out (took 3 attempts to get response) was informed "finance team has been instructed to issue a new final settlement" No apology whatsoever. One person in particular was very nice and understanding, but the general service and customer experience was incredibly disappointing & so stressful

    Response:
    Dear Debbie,Thank you for sharing your feedback on your experience with Muve. We sincerely apologize for the challenges and frustrations you encountered during your property transaction. It is disheartening to hear that the communication was unreliable, and there were issues with updating the client portal.We acknowledge the importance of a smooth and efficient process, and it appears that there were shortcomings in meeting those expectations in your case. We are sorry for any inconvenience caused by the delays and misunderstandings.Unfortunately, we are unable to identify your transaction from the details you have provided, therefore, we would greatly appreciate it if you could email us at feedback@muve.me.uk with your name and address of the property so that we may further assist.Kind regards, ThilanTeam MUVE
  • Waldemar Targos

    Rochester

    13/12/2023

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    Overall service was excellent!

    Response:
    Dear Waldemar,Thank you for your positive feedback! We're delighted to hear that you had an excellent overall experience with our service.We appreciate your feedback and thank you for choosing Muve!Kind regards, ThilanTeam MUVE
  • Claudia Collinson

    Bath

    13/12/2023

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    As a first time buyer I had a great experience with Muve. They explained everything step by step and were easily reachable. Special thanks to Amila and Charinie.

    Response:
    Dear Claudia.Thank you for sharing your positive experience with Muve! We're delighted to hear that as a first-time buyer, you had a great experience, and Amila and Charinie provided excellent support by explaining everything step by step. It's wonderful to know that you found them easily reachable.Congratulations on your first home purchase, and thank you for choosing Muve!Kind regards, ThilanTeam MUVE
  • Holly

    Guildford

    12/12/2023

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    I had a superb experience dealing with Chanuk and Kavitha, they ensured all of our queries were dealt with in a timely manner. Everyone said to me that moving house is one of the most stressful parts of life but this wasnt the case with Muve - the portal also ensured I knew what stage we where at and what was left to comeplete - I will defintly be using Muve for future house purchases!! Thanks Muve

    Response:
    Dear Holly,Thank you for sharing your superb experience with Muve! We're thrilled to hear that Chanuk and Kavitha provided excellent service, ensuring that all your queries were addressed promptly. It's fantastic to know that our portal helped streamline the process and alleviate the typical stress associated with moving.We appreciate your positive feedback and look forward to assisting you in your future house purchases.Kind regards, ThilanTeam MUVE
  • Lisette Opsblum

    Chelmsford

    7/12/2023

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    The actual process was very easy and I could see my progress online . My conveyancer answered my emails quickly and kept me informed at all times . Matthew was very friendly and pleasant . The account manager Mandira was also very nice and called me frequently to update me . It was very good value for money . The buyer had a few issues with his mortgage offer so the actual transaction took longer than anticipated.

    Response:
    Dear Lisette,Thank you for sharing your positive experience with Muve. We're delighted to hear that the process was easy for you, and that you appreciated being able to track your progress online. It's great to know that Matthew, your conveyancer, was responsive and kept you well-informed throughout. We appreciate your kind words about his friendliness.We understand that external factors, like issues with the buyer's mortgage offer, can impact timelines, and we appreciate your patience. Thank you for acknowledging Mandira's efforts in keeping you updated.Congratulations on your successful transaction, and we wish you all the best!Kind regards, ThilanTeam MUVE
  • Jessica

    Reading

    6/12/2023

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    I really could not recommend Muve enough! My parents used Muve for a house purchase in 2022 that was complex and took almost a year, but Prasanthi and the Muve team remained on the case to get their purchase across the line. When it came to my own house purchase this year, there was no doubt that I'd also be using Muve. Prasanthi and Deumi have been absolutely brilliant. They have been prompt, answered all of my questions (and I had a lot!), explained various elements of the purchase to me, and were kind and patient when I had a couple of stressed moments during the process. Additionally, Muve have an online portal where you can follow your progress, excellent policies in the event that your transaction falls through, and also a refer a friend scheme, which is an added bonus on top of the great service. Prasanthi and Deumi - thank you so much for everything!

    Response:
    Dear Jessica,Thank you for your glowing review of Muve! We're delighted to have supported both your parents' complex house purchase in 2022 and your own recent one. Prasanthi, Deumi, and the entire Muve team appreciate your kind words.We're thrilled that our team was prompt, informative, and patient during the process. Your feedback on our online portal, policies, and refer-a-friend scheme is greatly appreciated.Congratulations on your new home, and thank you for choosing Muve!Kind regards, ThilanTeam MUVE
  • Gemma Schnitzer

    Sutton

    6/12/2023

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    Polite, professional, made the moving process very easy. Answered any queries I had and was kept updated throughout.

    Response:
    Dear Gemma,Thank you for taking the time to share your positive experience with Muve. We're delighted to hear that our team provided you with polite and professional service, making the moving process easy for you. It's great to know that your queries were answered promptly, and that you were kept well informed throughout.We appreciate your kind words and wish you all the best in your new home.Kind regards, ThilanTeam MUVE
  • Barry

    Truro

    2/12/2023

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    Excellent proactive service - supported throughout the move process by Sasindu and Sheron who were excellent

    Response:
    Dear Barry,Thank you for taking the time to share your positive experience with Muve. We're delighted to hear that Sasindu and Sheron provided excellent, proactive support throughout your move process. Your kind words are appreciated, and we're glad we could make your experience with us a positive one.Kind regards, ThilanTeam MUVE
  • Jagjit

    Stoke-On-Trent

    1/12/2023

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    Its was a great service. Real easy to get in touch with them. They are always there to help. We choose fast service and completion done on the time provided.

    Response:
    Dear Jagjit,We're delighted to hear that you found our service great and appreciated the ease of communication with our team. Our commitment to being readily available and providing timely assistance is a priority, and we're glad that the fast service option worked well for you, resulting in an on-time completion. Thank you for choosing Muve, and we look forward to being of service to you again in the future.Kind regards, ThilanTeam MUVE
  • Barry

    Truro

    30/11/2023

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    Muve provided us with excellent support through an initial home purchase that didnt proceed then our next purchase which went excellently......they provided clear instructions and were amazing with their on line assistance

    Response:
    Dear Barry,We're pleased to hear that you had a positive experience with Muve, especially appreciating our support through the initial challenges and the successful completion of your subsequent purchase. Our aim is to provide clear guidance and exceptional online assistance, and it's rewarding to know we met your needs effectively. Thank you for choosing Muve, and we're here to assist you with any future conveyancing needs.Kind regards, ThilanTeam MUVE
  • Georgia Horton

    Coventry

    30/11/2023

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    I was really worried choosing Muve over other solicitors because of how much cheaper they were, I also worried the service would suffer because of this. I was completely wrong and Im so glad I gave them a chance! They had check in calls with me every week, replied to every email of mine within a maximum of a few hours and they were very quick to process everything, I would definitely use again and will be recommending to family and friends.

    Response:
    Dear Georgia,It's fantastic to hear that your experience with Muve exceeded your expectations, especially considering your initial concerns about our competitive pricing. We're delighted that our regular check-in calls, prompt email responses, and efficient processing made a positive impact on your experience. Your willingness to use our services again and recommend us to family and friends is the best compliment we could receive. Thank you for giving us the opportunity to assist you, and we look forward to serving you and your loved ones in the future.Kind regards, ThilanTeam MUVE
  • Catherine Potter

    Preston

    27/11/2023

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    We chose Muve because we were buying a leasehold and they have experience in this area. The service from Muve was excellent. The dashboard to track progress was very useful. Afdel, my main contact, was regularly in touch and made the whole process stress free .

    Response:
    Dear Catherine,Thank you for choosing Muve for your leasehold purchase and for taking the time to share your positive experience. We're pleased to hear that you found our service excellent, especially with the dashboard that helped you track your progress. It's great to know that Afdel, your main contact, provided regular updates and contributed to a stress-free process. Our aim is to offer efficient and transparent services to our clients, and it's rewarding to know that we achieved this for you. Your feedback is greatly appreciated, and we look forward to assisting you with any future conveyancing needs.Kind regards, ThilanTeam MUVE
  • Sharon Beech

    Colchester

    26/11/2023

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    Very long and drawn out process for what should of been a straight forward purchase.

    Response:
    Dear Sharon,I'm sorry to hear that your experience with the purchase process was longer and more drawn out than expected. We aim to facilitate smooth and efficient transactions, and it's clear that we fell short in this instance. Your feedback is important for us to understand where improvements are needed. We apologize for any inconvenience this may have caused and are committed to addressing these issues. Thank you for bringing this to our attention.Kind regards, ThilanTeam MUVE
  • Umbreen

    Reading

    21/11/2023

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    ABSOULTELY TERRIBLE SERVICE IT WAS DIFFICULT CONTACTING THEM AND NO ONE RESPONDED TO MY EMAILS

    Response:
    Dear Umbreen,I'm truly sorry to hear about your negative experience. It's concerning to learn that you felt our service did not meet the basic standards of conveyancing, and the perception that our positive feedback may not be genuine is equally troubling.We take such feedback seriously as it highlights areas where we need to improve. I apologize for any frustration or inconvenience you've experienced, and we are committed to investigating and addressing these concerns.Unfortunately, we are unable to identify your transaction from the details you have provided, therefore, we would greatly appreciate it if you could email us at feedback@muve.me.uk with your name and address of the property so that we may assist.Kind regards, ThilanTeam MUVE
  • Bertie Davies

    Worcester

    16/11/2023

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    Avoid at all costsThe pits of a company. I'd take all of the glittering 5 star reviews with a pinch of salt, a large pinch.....Account manager Anupa was not on the ball. He never provided updates. Never returned calls. Anupa was rude on several phone calls. Lodged a complaint about the service I recieved. Broken promise after broken promise about replying in a set time frame. Eventfully recieved a gesture of goodwill of 250. If you are currently using Muve and recieving the substandard service, that runs through the company, please make sure you raise the issues. Online portal was marketed heavily, absolute waste of time. It was never updated. Conveyancer was changed half way throught to Sasini, who was a credit to the company. If the whole expierence was like from Sasini, then it would be a 5 star review. Had to find the CEO email address on line and contact directly. We eventfully completed it, anthey sent me a different amount to the co-statement. issues in my purchase. There is poor service running through the company, from top to bottom. If Muve were the last company left to sell a property, I'd rather burn my property to the ground than t

    Response:
    Dear Bertie,Thank you for sharing your feedback regarding your experience with Muve. We sincerely apologize for any inconvenience and frustration you have encountered during the course of your transaction. Thank you very much for your kind words regarding Sasini and we will ensure that this is conveyed across to her. Following your complaint, we addressed your concerns promptly and put in retrospective measures to ensure smooth case progression and offered you goodwill compensation to acknowledge that we could have done better.Kind regards, InsafTeam Muve
  • Zarina Connolly

    Stoke-On-Trent

    15/11/2023

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    Difficult to get hold of. Waiting to speak to someone for hours. New account managers every 5 minutes. They do not preview the questions before they send it out- some do not make sense. Indemnity charges a joke. To bring forward completion, even though the cause for the initial delay was them,

    Response:
    Dear Zarina,We would like to apologize for the inconvenience you have experienced while using our services. Your feedback is invaluable to us, and we deeply regret any stress or frustration caused during your transaction. Unfortunately, we are unable to identify your transaction from the details you have provided and would appreciate it if you could email us at feedback@muve.me.uk with your name and address of the property so that we may assist.Kind Regards, ThilanTeam Muve
  • Charlotte

    Southend-On-Sea

    15/11/2023

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    WOW Our 3rd house so weve used a couple of other solicitors before and were expecting the worst. Muve were the cheapest quote and after reading through reviews of various other firms we decided to instruct Muve even though our estate agent strongly recommended that we didnt. It wasnt all a smooth ride but our conveyancer Chanuk Rajakaruna made sure it was as quick and smooth as he possibly could and I honestly couldnt recommend him more. Our sale was completed in 7 weeks. Our original purchase fell through as we were unknowingly gazumped just before exchange. Our subsequent purchase was completed in just 3 weeks from viewing the property (mortgage, searches and all). We never had an issue getting hold of Chanuk, getting a response from him or knowing where we were in the process, he kept us up to date at all times and was always honest and reliable. If he said he was sending something over, it would be in my inbox within the hour. He has been absolutely incredible and made the whole moving process much less stressful. Would give more stars if I could, an absolute credit to Muve and would definitely use Chanuk again.

    Response:
    Dear Charlotte,Thank you for sharing such a fantastic review of your experience with Muve and particularly with Chanuk Rajakaruna. It's wonderful to hear that his dedication and responsiveness made a significant difference in your property transactions, especially in navigating the complexities of a fallen-through purchase and the subsequent quick completion of your new home.Your willingness to use our services again and to give such a high recommendation is the best compliment we could receive. We look forward to the opportunity to work with you again in the future.Kind regards, ThilanTeam MUVE
  • Stephen

    Sunderland

    13/11/2023

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    Everything was as promised when I initially looked into what Muve could offer. I recognised that it would be a very hassle free way of selling my house and that I would be able to track the progress of my sale. This part was my favourite as I could see immediately where the milestones were regarding the sale. I found Sharoni and Genie to be very helpful and knowledgeable. I would certainly use Muve again.

    Response:
    Dear Stephen,We're delighted to hear that your experience with Muve met your expectations and that our service provided a hassle-free process for selling your house. It's great to know that the ability to track your sale's progress in real-time added value to your experience. Your positive feedback about Sharoni and Genie's helpfulness and knowledge is much appreciated and will be shared with them. Thank you for considering us for your future conveyancing needs, and we look forward to the opportunity to assist you again.Kind regards, ThilanTeam MUVE
  • Jacqueline Quinn

    Liverpool

    10/11/2023

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    Great service from Senuri would highly recommend Move best value for money completed sale and new purchase with in 3 months

    Response:
    Dear Jacqueline,Thank you for your high recommendation and for highlighting the great service provided by Senuri. Completing both a sale and purchase within 3 months is a significant achievement, and we're thrilled to have been able to assist you efficiently. Your feedback about the value we offer is greatly appreciated. We look forward to the opportunity to serve you again in the future. Thank you for choosing Muve!Kind regards, ThilanTeam MUVE
  • Anil Rawat

    London South East

    9/11/2023

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    Amila and Kaliq from Muve were excellent and it was a pleasure working with them.Firstly, it was really easy to connect with them, they were always available on the phone to clarify any issues or any questions.The portal was really easy to use and had all the information easily accessible. I found it was a lot easier to communicate on the portal than emails.Amila & Kaliq were really good on the communications side. I got regular updates on the progress and were really good in explaining and going through the search results or any enquiries.In fact, we were able to exchange a week before we had planned.Overall I am really happy with the service, and would definitely recommend muve.Thank you Amila & Kaliq for all of your hard work and helping us get to this point.

    Response:
    Dear Anil,Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with the team, and we deeply appreciate your kind words. Amila and Kaliq are indeed exceptional members of our team, and it is fantastic to hear that they made your experience with us so enjoyable. We greatly appreciate your remarks about our online portal and its functionality. Thank you once again for recommending our services and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Jarid Purser

    Gloucester

    3/11/2023

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    my solicitocs from muve sahan.w and kathy sellahewa were perfect in this transaction always calling me by my name when I call before I say who I am , sets a real sense of proffesionality. quick to respond and always at the phone should I need someone and half the price of the solicitors offered to me by my estate agents .plus they are all online so you don't have to send snail mail letters. I would recommend.

    Response:
    Dear Jarid,It's fantastic to hear that Sahan and Kathy provided you with such a personal and professional service. Recognizing our clients by voice is just one way we try to make your experience with Muve feel attentive and tailored. Speedy responses and accessibility are what we pride ourselves on, alongside the efficiency and cost-effectiveness of our online services. Your recommendation is greatly valued, and we look forward to assisting you or anyone you refer to us in the future. Thank you for taking the time to share your positive experience!Kind regards, ThilanTeam MUVE
  • Jacqueline Quinn

    Liverpool

    31/10/2023

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    I recently sold my house and purchased a new property using Move, very good value for money, assigned 2 separate teams, very easily contactable even though its an online service. `a bit confusing at first as two separate accounts and two different account managers but once Senuri the solicitor came on board everything went really smoothly and she was excellent in keeping me updated about every aspect of both the sale and the purchase , the 5 star rating is for Senuri, the other account managers Presanthi and Ruksharn where also very good, but Senuri was the person who really helped to make the whole stressful experience of moving so much better with her professionalism and kind consideration. I would highly recommend MUVE

    Response:
    Dear Jacqueline,I'm really pleased to hear that your experience with Muve was positive, particularly that Senuri's professionalism made a significant difference. It's great that even as an online service, the accessibility and support from our teams stood out to you. Your 5-star recognition for Senuri and acknowledgement of Presanthi and Ruksharn's efforts are highly valued. Thank you for recommending Muve, and we look forward to assisting you again in the future. Enjoy every moment in your new property!Kind regards, ThilanTeam MUVE
  • Danielle Della

    London North

    30/10/2023

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    MUVE made my first time buyer experience wonderful from start to finish. Both Dinith & Shanella helped my case move along very quickly with completion in only 8 weeks! Both were very responsive, kept me updated throughout and answered any questions I had. I will definitely be using Muve again in the future and would recommend them to anyone.

    Response:
    Dear Danielle,We're thrilled to hear that your first-time home buying experience was smooth and efficient with the help of Dinith and Shanella. Completion in just 8 weeks is certainly something to celebrate. Your positive feedback reaffirms the value we place on responsiveness and client communication. We're grateful you're considering using our services again in the future and thank you for the strong recommendation. Cheers to many happy years in your new home!Kind regards, ThilanTeam MUVE
  • Joga Matharu

    Canterbury

    25/10/2023

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    Both Sahan and Sulman have been great in providing the service on the sale of our property. We were kept informed and guided through the process. We would highly recommend them.So much so that they are now progressing with them the remortgage of another property that we own.

    Response:
    Dear Joga,Thank you for your trust in Muve and for taking the time to share your experience with us. It's incredibly rewarding to know that Sahan and Sulman not only met your expectations but impressed you enough to handle the remortgage of another property you own. Our aim is always to guide our clients through these intricate processes with clarity and care, and your feedback is a valuable indicator that we're on the right track. We look forward to continuing to serve your property needs.Kind regards, ThilanTeam MUVE
  • Grace Mccrickard

    Carlisle

    25/10/2023

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    Muve have been fantasic and extremely helpful during this process, making purchasing a house stress free and enjoyable. Vidura and chelsea have both been amazing. great and quick communication. Great service.

    Response:
    Dear Grace,We're absolutely delighted to hear that your experience with Muve was both stress-free and enjoyable—that's precisely the level of service we strive to deliver. Your kind words about Vidura and Chelsea are much appreciated and will serve as motivation for our entire team to keep up the great work. Effective and rapid communication is something we pride ourselves on, and it's fantastic to know that it made a difference in your home-buying journey. We look forward to potentially assisting you again in the future.Kind regards, ThilanTeam MUVE
  • Jennifer Spargo

    London South West

    24/10/2023

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    Thank you Navindi and Tracy!I am a first time buyer, I found muve by chance when looking for a reasonably priced conveyancers. I have been really pleased with my choice. I found Tracy and Navindi incredibly helpful as they answered my many questions and queries I had throughout the process. I found them to be knowledgeable and thorough in their work which was very reassuring. There were no unexpected extra charges added and I managed to complete well within 3 months. I would definitely recommend.

    Response:
    Dear Jennifer,Thank you for choosing Muve and for your kind words about Navindi and Tracy. We're thrilled to hear they made your first-time buying experience smooth and transparent. Your recommendation means a lot to us, and it encourages us to continue delivering high-quality service. Cheers to your new home, and we hope to work with you again in the future.Kind regards, ThilanTeam MUVE
  • Ian Berry

    Nottingham

    24/10/2023

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    I have used MUVE twice to both buy and sell my house. The first time during COVID. Ive recently sold the house and completed in less than 8 weeks from first instruction. Sanduni and Genie did a great job dealing with a very domineering buyers solicitor.I have today instructed them for the 3rd time to buy my new house. They provide very good value and service

    Response:
    Dear Ian,Thank you for entrusting Muve with your property transactions, not once, but twice! We greatly appreciate your continued confidence in us.We're delighted to hear that Sanduni and Genie were able to navigate the challenges posed by the buyer's solicitor, ensuring a smooth and efficient sale process for you. Completing the sale in less than 8 weeks is a testament to their dedication and expertise.We look forward to assisting you with your upcoming home purchase. Your kind words about our value and service mean a lot to us.With kind regards, ThilanTeam Muve
  • Stephen Ashby

    Luton

    24/10/2023

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    The most disgusting service I have ever received in my life. Totally ignored for weeks on end total of 3 different Conveyancers used with hardly any good English language between any of them. I've not scored the 1st bit as wasn't a minus score.How did it take over 5 months to buy an empty flat for cash with no searches surveys or anything absolute joke avoid like the plague....

    Response:
    Dear Stephen,I am truly sorry for the deeply unsatisfactory experience you have had with us. Your feedback is taken with the utmost seriousness, and we apologize for failing to meet your expectations. It is clear that we fell far short of providing the level of service you rightfully expected. We are committed to investigating the circumstances surrounding your case to ensure that this situation is rectified and never repeated. I have personally instructed a dedicated Resolution agent to contact you at the earliest to discuss your feedback in detail and work towards finding a resolution that satisfies your concerns. Once again, please accept our sincerest apologies for the distress and frustration this has caused you.Kind regards, ThilanTeam MUVE
  • Ahmed Mohamed

    Milton Keynes

    24/10/2023

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    It has been great working with them, they really care about customer service and feedback for improving. In my case they were really supportive even with a turn from seller side to finish the process early. Thank you!

    Response:
    Dear Ahmed,Thank you for taking the time to share your experience with us. Your words affirm the effort we put into ensuring that each client receives top-notch service and flexibility throughout their journey.We're delighted we could support you, especially when the situation requires quick adaptation. Your endorsement is highly appreciated and serves as motivation for our team to strive for excellence. We hope to have the privilege of assisting you again in the future. Thank you for choosing Muve.Kind regards, ThilanTeam MUVE
  • Alice Burnand

    Tonbridge

    24/10/2023

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    Thanukshi and Rumesha helped me move into my first house - they made the process stress and jargon-free - thank you both so much! Could not recommend more!!

    Response:
    Dear Alice,Thank you for your review and for spotlighting the work of Thanukshi and Rumesha. Making the conveyancing process stress-free and understandable is a priority for us, especially for first-time homeowners like you. Your strong recommendation is both validating and inspiring for our team.Kind regards, ThilanTeam MUVE
  • Nicole Millward

    London East

    23/10/2023

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    Shanella my conveyancer has been amazing throughout the process of my property and chasing the sellers sides solicitors throughout the process. The portal was super helpful in seeing the progress of the sale.

    Response:
    Dear Nicole,Thank you for sharing your experience with Muve, and particularly highlighting the excellent service provided by Shanella. We understand that conveyancing can be a complex process, and it's our priority to chase all the loose ends for you. I'm delighted to hear that our portal added a layer of transparency and helped you track the progress of your transaction.Once again, thank you for your feedback and for choosing Muve. We look forward to serving you again in the future.Kind regards, ThilanTeam MUVE
  • James Savage

    Gloucester

    20/10/2023

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    So poor would not use again ...........................

    Response:
    Dear James,We would like to apologize for the inconvenience you have experienced while using our services. Your feedback is invaluable to us, and we deeply regret any stress or frustration caused during your transaction. Unfortunately, we are unable to identify your transaction from the details you have provided and would appreciate it if you could email us at feedback@muve.me.uk with your name and address of the property so that we may assist.Kind Regards, ThilanTeam Muve
  • Prince Arora

    Birmingham

    19/10/2023

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    Extremely stressful and aggravating. Dealing with MUVE was such a horrible experience that I would not recommend them to even my worst enemy.They have such awful client relationships skills that I was baffled they are a legit company. Emails and messages are purposefully ignored for days and sometimes even weeks without a single explanation as to why. Even the complaints department is awful with almost zero response rate.. You have to physically ring them for any chance of a half hearted response.I could go on over the frustrations caused over the many delays and stresses caused in the 5 months it took them to "complete" my case that I would have rather paid the extra money and got someone much better. Please, please save yourself the hassle and pick someone else.

    Response:
    Dear Prince,I'm genuinely sorry to read about your frustrating experience with MUVE. Your feedback paints a picture that is the opposite of what we strive for in customer service and efficiency. Clearly, we've fallen short in your case, and for that, I apologize.Ignoring emails and messages is unacceptable, as is the experience you've had with our complaints department. These areas will be scrutinized immediately for improvement.We would very much appreciate the opportunity to discuss this further. We take feedback seriously and are committed to continuous improvement. Rest assured, One of our resolution agents will be reaching out shortly in order to address your concern and will be working towards a resolution.Again, my sincerest apologies for the difficulties you've encountered. I hope you'll consider reaching out to me directly so that we can make things right.Kind regards, ThilanTeam MUVE
  • Rebekah

    Liverpool

    19/10/2023

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    Very good.

    Response:
    Dear Rebekah,Thank you for your feedback. We're pleased to hear you found our service to be "very good." Our aim is to make the conveyancing process as smooth as possible, and your approval tells us we're on the right track.Kind regards, ThilanTeam MUVE
  • Jean Cole

    Bradford

    18/10/2023

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    They were very professional and very nice and polite.They kept me informed throughout the sale both on the portal and telephone. I would definitely recommend this company and their fees were very competitive

    Response:
    Dear Jean,Thank you for taking the time to share your experience. Your commendation on our professionalism and competitive fees is greatly appreciated. Our dual communication approach, via both the portal and telephone, is designed to keep you in the loop at all times, so it's gratifying to hear that you found it effective.We are thrilled that you would recommend us; that is the highest compliment we could receive.Kind regards, ThilanTeam MUVE
  • Tim Hale

    Northampton

    17/10/2023

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