Muve

Muve Conveyancers

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based on 144 reviews
member since November 2020
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Reviews & Ratings
Customer Reviews
  • James Fulton

    Colchester

    5/03/2024

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    Very easy to follow process, and straightforward, also good communication, either by phone, email or portal. Very helpful and polite throughout. Hassle free, thank you

    Response:
    Dear James,Thank you very much for providing feedback on your experience with Muve. We are delighted to hear that you found our process easy to follow and straightforward. Additionally, We are also pleased to hear that you found our communication channels effective, whether it was through phone, email, or our online portal. Thank you very much for choosing Muve and we wish you the very best.Kind Regards, ShivenTeam Muve
  • Robert Blyth

    Colchester

    4/03/2024

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    Very painless experience. Would you use them again

    Response:
    Dear Robert,Thank you very much for providing feedback regarding your experience with Muve. We are delighted to hear our team provided an exceptional service throughout your transaction. Thank you very much for choosing Muve and we certainly look forward to working with you once again in the future.Kind Regards, ShivenTeam Muve
  • Richard Wade

    Blackburn

    1/03/2024

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    Muve were fantastic to use, communication was excellent and the online portal keeps you informed of the progress.

    Response:
    Dear Richard,Thank you very much for your feedback regarding your experience with Muve. Ensuring clear and consistent communication is a top priority for us, and we are glad to hear that our online portal helped keep you informed throughout the process. Thank you once again for choosing Muve and we wish you the very best! Kind Regards, ShivenTeam Muve
  • Holly

    Reading

    24/02/2024

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    Muve were consistent in chasing but were poor at responding to our queries in a timely manner

    Response:
    Dear Holly,Thank you for taking the time to share your feedback. We are glad to hear that you found our team diligent in chasing up matters, but we are concerned that we did not meet your expectations in terms of responding to your queries promptly.Providing timely and effective communication is a core part of our service, and it’s clear we have areas to improve. We sincerely apologize for any inconvenience this may have caused you. Unfortunately, we are unable to identify your transaction from the details you have provided, therefore, we would greatly appreciate it if you could email us at feedback@muve.me.uk with your name and address of the property so that we may further assist.Kind regards, ThilanTeam MUVE
  • Matthew

    Bradford

    22/02/2024

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    Top class, kept up to date all throughout. Very efficient

    Response:
    Dear Matthew,Thank you very much for your kind words and positive feedback regarding your experience with Muve. We are delighted to hear that you found our service top-class and efficient. We understand the importance of timely communication, and we are glad that you felt well-informed every step of the way. Thank you very much for choosing Muve and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Terry

    Truro

    22/02/2024

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    Firstly, the initial quote, that was far cheaper than any solicitor or conveyancer, was exactly as billed. Never had that before. Had continuity with Shanella all through the process. Shanella was very professional and responsive. The online platform was very easy to use. Signed documents easy to upload. Will certainly use Muve for my next sale/purchase.

    Response:
    Dear Terry,Thank you very much for taking the time to share your positive experience with Muve. We are thrilled to hear that you had a great experience with us and that Shanella provided you with professional and responsive service throughout the process. We understand the importance of continuity and are delighted to hear that Shanella maintained consistent communication with you. Our online platform is designed to make the conveyancing process as seamless as possible, and we are glad to hear that you found it easy to use and that signing documents was a smooth process. Thank you very much for choosing Muve and we look forward to working with you once again in the future.Kind Regards, ShivenTeam Muve
  • Harpal Randhawa

    Twickenham

    22/02/2024

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    I am immensely grateful for the exceptional service provided by Rosemary Fernando and Amila Gunasekara during my recent house purchase. Their professionalism and dedication were evident as they efficiently completed the transaction within three months, surpassing my expectations. From the outset, Rosemary and Amila demonstrated a profound understanding ,ensuring a smooth and stress-free process.

    Response:
    Dear Harpal,Thank you very much for taking the time to share your positive experience with us. We are delighted to hear that Rosemary Fernando and Amila Gunasekara provided you with exceptional service during your recent purchase transaction. Thank you very much for choosing Muve and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Mark Chapman

    Redhill

    22/02/2024

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    Very capable service - Muve have clearly developed a core competence around conveyancing and are disrupting the market through innovative use of technology and service delivery model. This enables a very competitive price point without any compromise on customer experience.

    Response:
    Dear Mark,Thank you very much for sharing your feedback regarding your experience with Muve! We greatly appreciate your kind words and are pleased to hear that you found our service very capable. Your acknowledgment of the innovative use of technology to enhance service delivery means a lot to us. We are thrilled to know that our approach has contributed to providing you with a competitive price point without compromising on customer experience. Thank you very much for choosing Muve and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Jonathan Milne-Day

    Croydon

    21/02/2024

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    Great experience. Professional throughout and excellent value for money. Would have no reservations in recommending Muve for your conveyancing needs.

    Response:
    Dear Jonathan,Thank you very much for taking the time to share your positive experience with Muve. We are thrilled to hear that you found our services professional, reliable, and excellent value for money. Thank you very much for recommending our services and we wish you the very best.Kind Regards, ShivenTeam Muve
  • Chi Kwan Ng

    Manchester

    21/02/2024

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    During the time of property purchasing, Muve showed professionalism, efficiency, and attention to detail exceeded my expectations. The entire process was smooth, and their team was responsive and communicative. Special credit to our Account Manager Sasindu and Conveyancer Chemini, they were very helpful and friendly in the process. They provided a service that made my property transaction stress-free as a first-time buyer.

    Response:
    Dear Chi,Thank you so much for sharing your experience with Muve. We're thrilled to hear that our team, especially Sasindu and Chemini, exceeded your expectations and provided you with a smooth, stress-free property purchasing experience. As a first-time buyer, we understand the importance of clear communication and support, and we're delighted to know that our team was able to assist you effectively.Your kind words are greatly appreciated and serve as a wonderful encouragement to our entire team. We strive to maintain high standards of professionalism, efficiency, and friendliness, and it's rewarding to hear that we've made a significant difference for our clients.Thank you for choosing Muve for your property transaction. We wish you all the best in your new home and look forward to the opportunity to assist you again in the future.Kind regards, ThilanTeam MUVE
  • Andrew

    Leeds

    19/02/2024

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    670630 - Absolutely abhorrent service, missed deadlines and broken promises. We signed up with Muve due to the low cost and positive reviews (dubious) unfortunately the reality is poorly managed cases with multiple excuses as to why exchange dates were missed. Many complaints from conveyancers on both sides regarding Muves poor communication and lack of responses. Muve repeatedly blamed the other side conveyancers which was simply untrue, we've received multiple emails from our Move manager detailing the frustrations of conveyancers on either side of the transaction. We were also informed documents were outstanding from the other side which was also not true. If this review saves one person from the stress and misery from dealing with the incompetent outfit that are Muve it will have done it's job! Never again! We will be speaking to the SRA and Ombudsman

    Response:
    Dear Andrew,We are deeply sorry to hear about your experience with Muve and the frustration and stress it has caused you. It’s clear we have not lived up to the high standards of service we set for ourselves or the expectations you rightly had when choosing us based on our reviews and pricing.We are grateful that you've brought these matters to our attention, as it underscores the areas where we need immediate improvement. We are committed to learning from your experience to ensure this does not happen again.Please be assured, one of our resolution agents will be reaching out to you shortly in order to further address your concerns and work towards a suitable solution.Kind regards, ThilanTeam Muve
  • Janet Keyede

    Wakefield

    3/02/2024

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    Shockingly bad customer service. We have had the worst experience with these people. They are not proactive, nor are they approachable. Their communication skills are lacking and they are not knowledgeable in this field. We will never use them again nor will be referring them to any friends or family. A simple new build house sell with no chain started in August 2023 and is still going on and it's February 2024. Not only are muve slow to progess anytbing, they are also incompetent. We have had to continually chase for updates and tell them how to do their jobs.

    Response:
    Dear Janet,We are sorry to hear about the frustration and dissatisfaction you've experienced with our services. We understand the importance of proactive communication and efficient progress in property transactions, and we are truly sorry that we fell short of your expectations in this regard. Your experience does not reflect the level of service we strive to provide, and I assure you that we take your concerns seriously. In order to ensure this is done, one of our resolution agents will be reaching out to you shortly and working towards a suitable resolution.Kind Regards, ShivenTeam Muve
  • Elliott Goodridge

    Brighton

    2/02/2024

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    You pay cheap, you pay twice!My final bill ended up being 74% higher than my quote costing 2,428 (my initial quote was sub 1.4k).I chose Muve as I am a Chartered Surveyor and just wanted someone to cross the t's and dot the i's BUT my bill ended up costing more than any of my other quotes without the expert knowledge I would have received had I opted for a local solicitor.My main gripe was I was charged 600 for a 'lease renewal' which my solicitor did not renew, negotiate nor offer any comments on. I must highlight that my lease is FIVE pages long and was already drafted and completed by the seller.All questions were met with "You will need to clarify this yourself" which is where being in my profession certainly helped. If you have no experience in property exchange, do not even think about using Muve.Read reviews on Reddit, twitter, facebook etc which cannot be manipulated and you will see the true service provided.I will be extending my complain to the Law society and I urge anyone else who has had a similar experience to do the same - https://www.lawsociety.org.uk/public/for-public-visitors/using-a-solicitor/complain-about-a-solicitor

    Response:
    Dear Elliott,We appreciate you taking the time to share your feedback, and I sincerely apologize for the challenges you faced during your experience with Muve. We are sorry to hear about the discrepancy in the final bill and the frustration caused by the additional charges, did not align with your expectations. I understand how crucial clear communication and accurate cost estimates are during the conveyancing process. Please be assured, a resolution agent will be reaching out shortly in order to work towards a prompt resolution.Kind Regards, ShivenTeam Muve
  • Miuyin Chan

    Manchester

    2/02/2024

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    Reply email Slowly and many time can not get the reply , I change the other solicitor at last ,if I still using them maybe I can't to complete the property

    Response:
    Dear Miuyin,We sincerely apologize for the delays and inconveniences caused during your experience with Muve. Your feedback is valuable, and I'm sorry to hear about the challenges you faced with our communication. We understand the importance of timely responses, especially during property transactions. We are sorry we didn't meet your expectations in this regard. Please be assured, one of our resolution agents will be reaching out to you to further address your concerns and work towards a resolution.Kind Regards, ShivenTeam Muve
  • Patrick Osmond

    Newport

    31/01/2024

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    Terrible conveyancers. I regret we ever used them. We paid 600 extra (which was refunded) for their "guaranteed in before Christmas" service. It took an additional 3 weeks to finally complete; other conveyancers have since told me was a fairly straight forward transaction. This delay cost us enormously.The two conveyancers looking after us must have been in on work experience as they didn't know what was going on and were nervous of picking up the phone to us.The sellers conveyancer told us they were completely mystified as to why Muve were repeatedly asking for information that has already been supplied. A quick search in their emails would have given them what they were looking for. It made Muve (and in turn us for choosing Muve) look pretty silly. Maybe they deleted critical information accidentally? That's all I can think of.They have a lovely website and I'm sure good intentions but I wouldn't recommend Muve to my worst enemy.

    Response:
    Dear Patrick,We are truly sorry to hear about the challenges and frustrations you have faced during your experience with Muve. Your feedback is crucial, and we certainly appreciate you taking the time to share your concerns. We apologize for the delays and confusion that occurred during your transaction. It is disheartening to hear that the service fell short of your expectations. Your concerns about the lack of communication and repeated requests for information are concerning, and we assure you that we take these matters seriously. In order to ensure these concerns are addressed, one of our resolution agents will be reaching out to you shortly and will work towards providing a suitable resolution.Kind Regards, ShivenTeam Muve
  • Rachel Boyes

    London East

    26/01/2024

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    Supportive team and always willing to answer questions so always informed.

    Response:
    Dear Rachel,Thank you for your kind words about our team at Muve. We're pleased to hear that you found our team supportive and always ready to answer your questions. Keeping you well-informed is a priority for us, and we're glad we could meet your expectations.Your feedback is greatly appreciated, and we look forward to continuing to provide you with high-quality service in the future.Kind regards, ThilanTeam MUVE
  • Ian Drake

    Ipswich

    26/01/2024

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    Can't really fault them for anythingFirst home buyer and they called me every now and then just for a check in, the online portal was a big help too

    Response:
    Dear Ian,Thank you for choosing Muve for your first home purchase and for sharing your positive experience. We're glad to hear that our regular check-ins and the online portal were helpful to you.Providing support and clarity to first-time buyers is something we take great pride in. Your satisfaction means a lot to us, and we're delighted to have been a part of this significant milestone in your life.We look forward to assisting you with any future needs, and thank you once again for your trust in Muve.Kind regards, ThilanTeam MUVE
  • Neesha Patel

    Watford

    24/01/2024

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    Excellent services provided by the team at Muve. They kept us well informed every step of the way. Would not hesitate to recommend them.

    Response:
    Dear Neesha,Thank you for sharing your positive experience with Muve. We're thrilled to hear that our team, especially Sahan and Lakdini, provided you with professional, quick, and accessible service. It's wonderful to know that they made a significant impact during your purchase process.Your satisfaction is our top priority, and hearing that you found our services well-priced and of high quality is very gratifying. We're delighted that you would choose Muve again, and we look forward to the opportunity to assist you in the future.Kind regards, ThilanTeam MUVE
  • Ryan Walter

    Cambridge

    19/01/2024

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    They got the job done, but it was slow, and hard to reach people. They were the lowest cost by about 30% and we weren't in a rush nor did we have a complicated purchase, so it was just what we needed.

    Response:
    Dear Ryan,Thank you very much for taking the time to provide feedback on your experience with Muve. We understand your concerns about the speed of service and accessibility, and we apologize for any inconvenience or stress this may have caused. However, we are pleased to hear that our team successfully completed the job for you, despite these challenges. Thank you once again for choosing Muve and we wish you the very best in your new home.Kind Regards, ShivenTeam Muve
  • Pritpal Bhomera

    Coventry

    16/01/2024

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    I'm thrilled with Muve's service! The team was incredibly helpful, professional, and provided clear and concise information. I plan to use their service again and will gladly recommend them to others.

    Response:
    Dear Pritpal,Thank you for your kind words and for choosing Muve! We're delighted to hear that our team's professionalism and clarity met your expectations. Your satisfaction and recommendation are the highest compliments we can receive.We look forward to assisting you again in the future and appreciate your trust in our services.Kind regards, ThilanTeam MUVE
  • Ramil Ahmadov

    London North

    13/01/2024

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    Horrible experience - first I got assigned a solicitor who didnt do anything and didnt respond to my emails or calls, so they assigned me a new solicitor after I complained. They put incorrect purchase price in the contract (more than what was agreed) which I luckily noticed. Then, they made a mistake in calculation of completion funds which they noticed the night before completion day putting my purchase at risk. I also initially got a quote for Muve Fast Festive service which promised completion before 22 December 2023, but after few weeks they called me saying it wont be possible to offer Muve Fast Festive service, but they will charge me the same amount as initially quoted, because the property I am purchasing falls under the new Building Safety Act, which they never mentioned or warned me about beforehand. Then, they had the face to try scamming me by asking for both the Muve Fast Festive service and the Building Safety Act related extra legal fee. When I got an appointment with them to visit their office and give requested documents, they said they were not expecting me because they didnt even know what day it wasThey never even offered compensation/goodwill.

    Response:
    Dear Ramil,We are extremely sorry to hear about the challenges and frustrations you have encountered during your experience with Muve. Your feedback is important to us, and we want to ensure that your concerns are addressed immediately. We apologize if there was a lack of responsiveness, errors in documentation, and the overall negative experience you have had. We understand that purchasing a property is a significant and stressful process, and we deeply regret any inconvenience caused. We would appreciate the opportunity to investigate and address your specific concerns in more detail. In order to ensure this is done, one of our resolution agents will be reaching out to you shortly, to further address your concerns and work towards a suitable solution.Kind Regards, ShivenTeam Muve
  • Jessica Lowe

    Sheffield

    12/01/2024

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    overall i had a great experience, super fast, super helpful. at first i was a little sceptical as muve were cheaper than other companies i'd had a quote from, but i chose to go with them based on v positive reviews and i'm so glad i did because it has been hassle free, they have kept in touch all the way through, the online portal is so great, saves having to faff with sending paper work back and fourth. so easy!what i will say is if you recommend this company to someone else make sure you follow the referral link so you can get your incentive.. i did not do this and now struggling to get the incentive.. :( that would be my only negative.Thank you so much muve for such a fast and easy process in buying my first home :)

    Response:
    Dear Jessica,Thank you for your kind words and feedback. We're delighted to hear about your positive experience with Muve, especially with our online portal and service efficiency.Regarding the referral incentive, we're here to help, and we will make sure your account manager will reach out to you to discuss this further.Congratulations on your new home, and thank you for choosing Muve!Kind regards, ThilanTeam MUVE
  • S Sood

    London West

    10/01/2024

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    Great account managers who were easy to contact.

    Response:
    Dear Customer,Thank you for your feedback. We're delighted to hear that you found Muve's account managers to be great and easily accessible.We appreciate your time and trust in Muve.Kind regards, ThilanTeam MUVE
  • Jeanette Dickson

    Warrington

    3/01/2024

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    My purchase took a long time, but Muve were great, with my conveyancer and account manager working hard to fill in the shortcomings of the seller's solicitors.

    Response:
    Dear Jeanette,Thank you for sharing your experience. We appreciate your understanding of the challenges that may arise during the purchase process and are pleased to hear that Muve's team, including your conveyancer and account manager, worked hard to address the shortcomings and support you throughout the journey.Congratulations on your purchase, and we wish you all the best in your new home.Kind regards, ThilanTeam MUVE
  • Leanne Payne

    Guildford

    3/01/2024

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    Charinie and Onella were great all the way through my purchase. Answering all my questions I had with ease and always helpful

    Response:
    Dear Leanne,Thank you for sharing your positive experience with Charinie and Onella. We're thrilled to hear that they provided excellent service and were helpful throughout your purchase.We appreciate your trust in Muve, and we wish you all the best in your new home.Kind regards, ThilanTeam MUVE
  • Peter Screech

    Torquay

    21/12/2023

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    The level of service from the Muve team was excellent. The communication was outstanding and I knew exactly where the property purchase stood and what the next steps were and when they would occur. Once I got used to the document upload client I found the paperwork at my end manageable and the team were always ready to guide me on what was needed. I also thought the fees were reasonable when contrasted with traditional solicitors.Overall, highly recommended.

    Response:
    Dear Peter,Thank you for taking the time to share your positive experience with Muve. We are delighted to hear that you found the level of service excellent and that the communication was outstanding. Providing a clear understanding of the property purchase process is a priority for us, and we're glad to know that you were well-informed about the next steps and timelines.It's great to hear that you found the document upload system manageable and that the Muve team was ready to guide you through the necessary paperwork. We appreciate your feedback on the reasonable fees, and we are pleased that you had an overall positive experience with our services.Thank you for recommending Muve, and we wish you all the best with your property.Kind regards, ThilanTeam MUVE
  • Debbie

    Southampton

    20/12/2023

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    Muve used by both sides. One house, no mortgage, took 5 months. My conveyancer blamed the other side and the seller (the seller did hold things up in part, but absolutely not to such a length)Return communication was extremely unreliable. Facts were missed despite being told exchange was ready, client portal was rarely updated, resolutions team ignored initial complaints, then became concerned, then disappeared and ignored me again. I spent many hours chasing up the agents and the seller myself, and informing Muve of the correct details of the managing agent. I was allowed to enter into a 6 week contract for exchange readiness, for a fee of course, yet the managing agents always take 3 weeks to return documents...how can this ever be realistic unless they are contacted on day one....which they were not!Finally a wrong final settlement when I was overcharged by 670, and when I pointed this out (took 3 attempts to get response) was informed "finance team has been instructed to issue a new final settlement" No apology whatsoever. One person in particular was very nice and understanding, but the general service and customer experience was incredibly disappointing & so stressful

    Response:
    Dear Debbie,Thank you for sharing your feedback on your experience with Muve. We sincerely apologize for the challenges and frustrations you encountered during your property transaction. It is disheartening to hear that the communication was unreliable, and there were issues with updating the client portal.We acknowledge the importance of a smooth and efficient process, and it appears that there were shortcomings in meeting those expectations in your case. We are sorry for any inconvenience caused by the delays and misunderstandings.Unfortunately, we are unable to identify your transaction from the details you have provided, therefore, we would greatly appreciate it if you could email us at feedback@muve.me.uk with your name and address of the property so that we may further assist.Kind regards, ThilanTeam MUVE
  • Waldemar Targos

    Rochester

    13/12/2023

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    Overall service was excellent!

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    Dear Waldemar,Thank you for your positive feedback! We're delighted to hear that you had an excellent overall experience with our service.We appreciate your feedback and thank you for choosing Muve!Kind regards, ThilanTeam MUVE
  • Claudia Collinson

    Bath

    13/12/2023

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    As a first time buyer I had a great experience with Muve. They explained everything step by step and were easily reachable. Special thanks to Amila and Charinie.

    Response:
    Dear Claudia.Thank you for sharing your positive experience with Muve! We're delighted to hear that as a first-time buyer, you had a great experience, and Amila and Charinie provided excellent support by explaining everything step by step. It's wonderful to know that you found them easily reachable.Congratulations on your first home purchase, and thank you for choosing Muve!Kind regards, ThilanTeam MUVE
  • Holly

    Guildford

    12/12/2023

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    I had a superb experience dealing with Chanuk and Kavitha, they ensured all of our queries were dealt with in a timely manner. Everyone said to me that moving house is one of the most stressful parts of life but this wasnt the case with Muve - the portal also ensured I knew what stage we where at and what was left to comeplete - I will defintly be using Muve for future house purchases!! Thanks Muve

    Response:
    Dear Holly,Thank you for sharing your superb experience with Muve! We're thrilled to hear that Chanuk and Kavitha provided excellent service, ensuring that all your queries were addressed promptly. It's fantastic to know that our portal helped streamline the process and alleviate the typical stress associated with moving.We appreciate your positive feedback and look forward to assisting you in your future house purchases.Kind regards, ThilanTeam MUVE
  • Lisette Opsblum

    Chelmsford

    7/12/2023

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    The actual process was very easy and I could see my progress online . My conveyancer answered my emails quickly and kept me informed at all times . Matthew was very friendly and pleasant . The account manager Mandira was also very nice and called me frequently to update me . It was very good value for money . The buyer had a few issues with his mortgage offer so the actual transaction took longer than anticipated.

    Response:
    Dear Lisette,Thank you for sharing your positive experience with Muve. We're delighted to hear that the process was easy for you, and that you appreciated being able to track your progress online. It's great to know that Matthew, your conveyancer, was responsive and kept you well-informed throughout. We appreciate your kind words about his friendliness.We understand that external factors, like issues with the buyer's mortgage offer, can impact timelines, and we appreciate your patience. Thank you for acknowledging Mandira's efforts in keeping you updated.Congratulations on your successful transaction, and we wish you all the best!Kind regards, ThilanTeam MUVE
  • Jessica

    Reading

    6/12/2023

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    I really could not recommend Muve enough! My parents used Muve for a house purchase in 2022 that was complex and took almost a year, but Prasanthi and the Muve team remained on the case to get their purchase across the line. When it came to my own house purchase this year, there was no doubt that I'd also be using Muve. Prasanthi and Deumi have been absolutely brilliant. They have been prompt, answered all of my questions (and I had a lot!), explained various elements of the purchase to me, and were kind and patient when I had a couple of stressed moments during the process. Additionally, Muve have an online portal where you can follow your progress, excellent policies in the event that your transaction falls through, and also a refer a friend scheme, which is an added bonus on top of the great service. Prasanthi and Deumi - thank you so much for everything!

    Response:
    Dear Jessica,Thank you for your glowing review of Muve! We're delighted to have supported both your parents' complex house purchase in 2022 and your own recent one. Prasanthi, Deumi, and the entire Muve team appreciate your kind words.We're thrilled that our team was prompt, informative, and patient during the process. Your feedback on our online portal, policies, and refer-a-friend scheme is greatly appreciated.Congratulations on your new home, and thank you for choosing Muve!Kind regards, ThilanTeam MUVE
  • Gemma Schnitzer

    Sutton

    6/12/2023

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    Polite, professional, made the moving process very easy. Answered any queries I had and was kept updated throughout.

    Response:
    Dear Gemma,Thank you for taking the time to share your positive experience with Muve. We're delighted to hear that our team provided you with polite and professional service, making the moving process easy for you. It's great to know that your queries were answered promptly, and that you were kept well informed throughout.We appreciate your kind words and wish you all the best in your new home.Kind regards, ThilanTeam MUVE
  • Barry

    Truro

    2/12/2023

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    Excellent proactive service - supported throughout the move process by Sasindu and Sheron who were excellent

    Response:
    Dear Barry,Thank you for taking the time to share your positive experience with Muve. We're delighted to hear that Sasindu and Sheron provided excellent, proactive support throughout your move process. Your kind words are appreciated, and we're glad we could make your experience with us a positive one.Kind regards, ThilanTeam MUVE
  • Jagjit

    Stoke-On-Trent

    1/12/2023

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    Its was a great service. Real easy to get in touch with them. They are always there to help. We choose fast service and completion done on the time provided.

    Response:
    Dear Jagjit,We're delighted to hear that you found our service great and appreciated the ease of communication with our team. Our commitment to being readily available and providing timely assistance is a priority, and we're glad that the fast service option worked well for you, resulting in an on-time completion. Thank you for choosing Muve, and we look forward to being of service to you again in the future.Kind regards, ThilanTeam MUVE
  • Barry

    Truro

    30/11/2023

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    Muve provided us with excellent support through an initial home purchase that didnt proceed then our next purchase which went excellently......they provided clear instructions and were amazing with their on line assistance

    Response:
    Dear Barry,We're pleased to hear that you had a positive experience with Muve, especially appreciating our support through the initial challenges and the successful completion of your subsequent purchase. Our aim is to provide clear guidance and exceptional online assistance, and it's rewarding to know we met your needs effectively. Thank you for choosing Muve, and we're here to assist you with any future conveyancing needs.Kind regards, ThilanTeam MUVE
  • Georgia Horton

    Coventry

    30/11/2023

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    I was really worried choosing Muve over other solicitors because of how much cheaper they were, I also worried the service would suffer because of this. I was completely wrong and Im so glad I gave them a chance! They had check in calls with me every week, replied to every email of mine within a maximum of a few hours and they were very quick to process everything, I would definitely use again and will be recommending to family and friends.

    Response:
    Dear Georgia,It's fantastic to hear that your experience with Muve exceeded your expectations, especially considering your initial concerns about our competitive pricing. We're delighted that our regular check-in calls, prompt email responses, and efficient processing made a positive impact on your experience. Your willingness to use our services again and recommend us to family and friends is the best compliment we could receive. Thank you for giving us the opportunity to assist you, and we look forward to serving you and your loved ones in the future.Kind regards, ThilanTeam MUVE
  • Catherine Potter

    Preston

    27/11/2023

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    We chose Muve because we were buying a leasehold and they have experience in this area. The service from Muve was excellent. The dashboard to track progress was very useful. Afdel, my main contact, was regularly in touch and made the whole process stress free .

    Response:
    Dear Catherine,Thank you for choosing Muve for your leasehold purchase and for taking the time to share your positive experience. We're pleased to hear that you found our service excellent, especially with the dashboard that helped you track your progress. It's great to know that Afdel, your main contact, provided regular updates and contributed to a stress-free process. Our aim is to offer efficient and transparent services to our clients, and it's rewarding to know that we achieved this for you. Your feedback is greatly appreciated, and we look forward to assisting you with any future conveyancing needs.Kind regards, ThilanTeam MUVE
  • Sharon Beech

    Colchester

    26/11/2023

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    Very long and drawn out process for what should of been a straight forward purchase.

    Response:
    Dear Sharon,I'm sorry to hear that your experience with the purchase process was longer and more drawn out than expected. We aim to facilitate smooth and efficient transactions, and it's clear that we fell short in this instance. Your feedback is important for us to understand where improvements are needed. We apologize for any inconvenience this may have caused and are committed to addressing these issues. Thank you for bringing this to our attention.Kind regards, ThilanTeam MUVE
  • Umbreen

    Reading

    21/11/2023

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    ABSOULTELY TERRIBLE SERVICE IT WAS DIFFICULT CONTACTING THEM AND NO ONE RESPONDED TO MY EMAILS

    Response:
    Dear Umbreen,I'm truly sorry to hear about your negative experience. It's concerning to learn that you felt our service did not meet the basic standards of conveyancing, and the perception that our positive feedback may not be genuine is equally troubling.We take such feedback seriously as it highlights areas where we need to improve. I apologize for any frustration or inconvenience you've experienced, and we are committed to investigating and addressing these concerns.Unfortunately, we are unable to identify your transaction from the details you have provided, therefore, we would greatly appreciate it if you could email us at feedback@muve.me.uk with your name and address of the property so that we may assist.Kind regards, ThilanTeam MUVE
  • Bertie Davies

    Worcester

    16/11/2023

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    Avoid at all costsThe pits of a company. I'd take all of the glittering 5 star reviews with a pinch of salt, a large pinch.....Account manager Anupa was not on the ball. He never provided updates. Never returned calls. Anupa was rude on several phone calls. Lodged a complaint about the service I recieved. Broken promise after broken promise about replying in a set time frame. Eventfully recieved a gesture of goodwill of 250. If you are currently using Muve and recieving the substandard service, that runs through the company, please make sure you raise the issues. Online portal was marketed heavily, absolute waste of time. It was never updated. Conveyancer was changed half way throught to Sasini, who was a credit to the company. If the whole expierence was like from Sasini, then it would be a 5 star review. Had to find the CEO email address on line and contact directly. We eventfully completed it, anthey sent me a different amount to the co-statement. issues in my purchase. There is poor service running through the company, from top to bottom. If Muve were the last company left to sell a property, I'd rather burn my property to the ground than t

    Response:
    Dear Bertie,Thank you for sharing your feedback regarding your experience with Muve. We sincerely apologize for any inconvenience and frustration you have encountered during the course of your transaction. Thank you very much for your kind words regarding Sasini and we will ensure that this is conveyed across to her. Following your complaint, we addressed your concerns promptly and put in retrospective measures to ensure smooth case progression and offered you goodwill compensation to acknowledge that we could have done better.Kind regards, InsafTeam Muve
  • Zarina Connolly

    Stoke-On-Trent

    15/11/2023

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    Difficult to get hold of. Waiting to speak to someone for hours. New account managers every 5 minutes. They do not preview the questions before they send it out- some do not make sense. Indemnity charges a joke. To bring forward completion, even though the cause for the initial delay was them,

    Response:
    Dear Zarina,We would like to apologize for the inconvenience you have experienced while using our services. Your feedback is invaluable to us, and we deeply regret any stress or frustration caused during your transaction. Unfortunately, we are unable to identify your transaction from the details you have provided and would appreciate it if you could email us at feedback@muve.me.uk with your name and address of the property so that we may assist.Kind Regards, ThilanTeam Muve
  • Charlotte

    Southend-On-Sea

    15/11/2023

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    WOW Our 3rd house so weve used a couple of other solicitors before and were expecting the worst. Muve were the cheapest quote and after reading through reviews of various other firms we decided to instruct Muve even though our estate agent strongly recommended that we didnt. It wasnt all a smooth ride but our conveyancer Chanuk Rajakaruna made sure it was as quick and smooth as he possibly could and I honestly couldnt recommend him more. Our sale was completed in 7 weeks. Our original purchase fell through as we were unknowingly gazumped just before exchange. Our subsequent purchase was completed in just 3 weeks from viewing the property (mortgage, searches and all). We never had an issue getting hold of Chanuk, getting a response from him or knowing where we were in the process, he kept us up to date at all times and was always honest and reliable. If he said he was sending something over, it would be in my inbox within the hour. He has been absolutely incredible and made the whole moving process much less stressful. Would give more stars if I could, an absolute credit to Muve and would definitely use Chanuk again.

    Response:
    Dear Charlotte,Thank you for sharing such a fantastic review of your experience with Muve and particularly with Chanuk Rajakaruna. It's wonderful to hear that his dedication and responsiveness made a significant difference in your property transactions, especially in navigating the complexities of a fallen-through purchase and the subsequent quick completion of your new home.Your willingness to use our services again and to give such a high recommendation is the best compliment we could receive. We look forward to the opportunity to work with you again in the future.Kind regards, ThilanTeam MUVE
  • Stephen

    Sunderland

    13/11/2023

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    Everything was as promised when I initially looked into what Muve could offer. I recognised that it would be a very hassle free way of selling my house and that I would be able to track the progress of my sale. This part was my favourite as I could see immediately where the milestones were regarding the sale. I found Sharoni and Genie to be very helpful and knowledgeable. I would certainly use Muve again.

    Response:
    Dear Stephen,We're delighted to hear that your experience with Muve met your expectations and that our service provided a hassle-free process for selling your house. It's great to know that the ability to track your sale's progress in real-time added value to your experience. Your positive feedback about Sharoni and Genie's helpfulness and knowledge is much appreciated and will be shared with them. Thank you for considering us for your future conveyancing needs, and we look forward to the opportunity to assist you again.Kind regards, ThilanTeam MUVE
  • Jacqueline Quinn

    Liverpool

    10/11/2023

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    Great service from Senuri would highly recommend Move best value for money completed sale and new purchase with in 3 months

    Response:
    Dear Jacqueline,Thank you for your high recommendation and for highlighting the great service provided by Senuri. Completing both a sale and purchase within 3 months is a significant achievement, and we're thrilled to have been able to assist you efficiently. Your feedback about the value we offer is greatly appreciated. We look forward to the opportunity to serve you again in the future. Thank you for choosing Muve!Kind regards, ThilanTeam MUVE
  • Anil Rawat

    London South East

    9/11/2023

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    Amila and Kaliq from Muve were excellent and it was a pleasure working with them.Firstly, it was really easy to connect with them, they were always available on the phone to clarify any issues or any questions.The portal was really easy to use and had all the information easily accessible. I found it was a lot easier to communicate on the portal than emails.Amila & Kaliq were really good on the communications side. I got regular updates on the progress and were really good in explaining and going through the search results or any enquiries.In fact, we were able to exchange a week before we had planned.Overall I am really happy with the service, and would definitely recommend muve.Thank you Amila & Kaliq for all of your hard work and helping us get to this point.

    Response:
    Dear Anil,Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with the team, and we deeply appreciate your kind words. Amila and Kaliq are indeed exceptional members of our team, and it is fantastic to hear that they made your experience with us so enjoyable. We greatly appreciate your remarks about our online portal and its functionality. Thank you once again for recommending our services and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Jarid Purser

    Gloucester

    3/11/2023

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    my solicitocs from muve sahan.w and kathy sellahewa were perfect in this transaction always calling me by my name when I call before I say who I am , sets a real sense of proffesionality. quick to respond and always at the phone should I need someone and half the price of the solicitors offered to me by my estate agents .plus they are all online so you don't have to send snail mail letters. I would recommend.

    Response:
    Dear Jarid,It's fantastic to hear that Sahan and Kathy provided you with such a personal and professional service. Recognizing our clients by voice is just one way we try to make your experience with Muve feel attentive and tailored. Speedy responses and accessibility are what we pride ourselves on, alongside the efficiency and cost-effectiveness of our online services. Your recommendation is greatly valued, and we look forward to assisting you or anyone you refer to us in the future. Thank you for taking the time to share your positive experience!Kind regards, ThilanTeam MUVE
  • Jacqueline Quinn

    Liverpool

    31/10/2023

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    I recently sold my house and purchased a new property using Move, very good value for money, assigned 2 separate teams, very easily contactable even though its an online service. `a bit confusing at first as two separate accounts and two different account managers but once Senuri the solicitor came on board everything went really smoothly and she was excellent in keeping me updated about every aspect of both the sale and the purchase , the 5 star rating is for Senuri, the other account managers Presanthi and Ruksharn where also very good, but Senuri was the person who really helped to make the whole stressful experience of moving so much better with her professionalism and kind consideration. I would highly recommend MUVE

    Response:
    Dear Jacqueline,I'm really pleased to hear that your experience with Muve was positive, particularly that Senuri's professionalism made a significant difference. It's great that even as an online service, the accessibility and support from our teams stood out to you. Your 5-star recognition for Senuri and acknowledgement of Presanthi and Ruksharn's efforts are highly valued. Thank you for recommending Muve, and we look forward to assisting you again in the future. Enjoy every moment in your new property!Kind regards, ThilanTeam MUVE
  • Danielle Della

    London North

    30/10/2023

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    MUVE made my first time buyer experience wonderful from start to finish. Both Dinith & Shanella helped my case move along very quickly with completion in only 8 weeks! Both were very responsive, kept me updated throughout and answered any questions I had. I will definitely be using Muve again in the future and would recommend them to anyone.

    Response:
    Dear Danielle,We're thrilled to hear that your first-time home buying experience was smooth and efficient with the help of Dinith and Shanella. Completion in just 8 weeks is certainly something to celebrate. Your positive feedback reaffirms the value we place on responsiveness and client communication. We're grateful you're considering using our services again in the future and thank you for the strong recommendation. Cheers to many happy years in your new home!Kind regards, ThilanTeam MUVE
  • Joga Matharu

    Canterbury

    25/10/2023

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    Both Sahan and Sulman have been great in providing the service on the sale of our property. We were kept informed and guided through the process. We would highly recommend them.So much so that they are now progressing with them the remortgage of another property that we own.

    Response:
    Dear Joga,Thank you for your trust in Muve and for taking the time to share your experience with us. It's incredibly rewarding to know that Sahan and Sulman not only met your expectations but impressed you enough to handle the remortgage of another property you own. Our aim is always to guide our clients through these intricate processes with clarity and care, and your feedback is a valuable indicator that we're on the right track. We look forward to continuing to serve your property needs.Kind regards, ThilanTeam MUVE
  • Grace Mccrickard

    Carlisle

    25/10/2023

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    Muve have been fantasic and extremely helpful during this process, making purchasing a house stress free and enjoyable. Vidura and chelsea have both been amazing. great and quick communication. Great service.

    Response:
    Dear Grace,We're absolutely delighted to hear that your experience with Muve was both stress-free and enjoyable—that's precisely the level of service we strive to deliver. Your kind words about Vidura and Chelsea are much appreciated and will serve as motivation for our entire team to keep up the great work. Effective and rapid communication is something we pride ourselves on, and it's fantastic to know that it made a difference in your home-buying journey. We look forward to potentially assisting you again in the future.Kind regards, ThilanTeam MUVE
  • Jennifer Spargo

    London South West

    24/10/2023

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    Thank you Navindi and Tracy!I am a first time buyer, I found muve by chance when looking for a reasonably priced conveyancers. I have been really pleased with my choice. I found Tracy and Navindi incredibly helpful as they answered my many questions and queries I had throughout the process. I found them to be knowledgeable and thorough in their work which was very reassuring. There were no unexpected extra charges added and I managed to complete well within 3 months. I would definitely recommend.

    Response:
    Dear Jennifer,Thank you for choosing Muve and for your kind words about Navindi and Tracy. We're thrilled to hear they made your first-time buying experience smooth and transparent. Your recommendation means a lot to us, and it encourages us to continue delivering high-quality service. Cheers to your new home, and we hope to work with you again in the future.Kind regards, ThilanTeam MUVE
  • Ian Berry

    Nottingham

    24/10/2023

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    I have used MUVE twice to both buy and sell my house. The first time during COVID. Ive recently sold the house and completed in less than 8 weeks from first instruction. Sanduni and Genie did a great job dealing with a very domineering buyers solicitor.I have today instructed them for the 3rd time to buy my new house. They provide very good value and service

    Response:
    Dear Ian,Thank you for entrusting Muve with your property transactions, not once, but twice! We greatly appreciate your continued confidence in us.We're delighted to hear that Sanduni and Genie were able to navigate the challenges posed by the buyer's solicitor, ensuring a smooth and efficient sale process for you. Completing the sale in less than 8 weeks is a testament to their dedication and expertise.We look forward to assisting you with your upcoming home purchase. Your kind words about our value and service mean a lot to us.With kind regards, ThilanTeam Muve
  • Stephen Ashby

    Luton

    24/10/2023

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    The most disgusting service I have ever received in my life. Totally ignored for weeks on end total of 3 different Conveyancers used with hardly any good English language between any of them. I've not scored the 1st bit as wasn't a minus score.How did it take over 5 months to buy an empty flat for cash with no searches surveys or anything absolute joke avoid like the plague....

    Response:
    Dear Stephen,I am truly sorry for the deeply unsatisfactory experience you have had with us. Your feedback is taken with the utmost seriousness, and we apologize for failing to meet your expectations. It is clear that we fell far short of providing the level of service you rightfully expected. We are committed to investigating the circumstances surrounding your case to ensure that this situation is rectified and never repeated. I have personally instructed a dedicated Resolution agent to contact you at the earliest to discuss your feedback in detail and work towards finding a resolution that satisfies your concerns. Once again, please accept our sincerest apologies for the distress and frustration this has caused you.Kind regards, ThilanTeam MUVE
  • Ahmed Mohamed

    Milton Keynes

    24/10/2023

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    It has been great working with them, they really care about customer service and feedback for improving. In my case they were really supportive even with a turn from seller side to finish the process early. Thank you!

    Response:
    Dear Ahmed,Thank you for taking the time to share your experience with us. Your words affirm the effort we put into ensuring that each client receives top-notch service and flexibility throughout their journey.We're delighted we could support you, especially when the situation requires quick adaptation. Your endorsement is highly appreciated and serves as motivation for our team to strive for excellence. We hope to have the privilege of assisting you again in the future. Thank you for choosing Muve.Kind regards, ThilanTeam MUVE
  • Alice Burnand

    Tonbridge

    24/10/2023

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    Thanukshi and Rumesha helped me move into my first house - they made the process stress and jargon-free - thank you both so much! Could not recommend more!!

    Response:
    Dear Alice,Thank you for your review and for spotlighting the work of Thanukshi and Rumesha. Making the conveyancing process stress-free and understandable is a priority for us, especially for first-time homeowners like you. Your strong recommendation is both validating and inspiring for our team.Kind regards, ThilanTeam MUVE
  • Nicole Millward

    London East

    23/10/2023

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    Shanella my conveyancer has been amazing throughout the process of my property and chasing the sellers sides solicitors throughout the process. The portal was super helpful in seeing the progress of the sale.

    Response:
    Dear Nicole,Thank you for sharing your experience with Muve, and particularly highlighting the excellent service provided by Shanella. We understand that conveyancing can be a complex process, and it's our priority to chase all the loose ends for you. I'm delighted to hear that our portal added a layer of transparency and helped you track the progress of your transaction.Once again, thank you for your feedback and for choosing Muve. We look forward to serving you again in the future.Kind regards, ThilanTeam MUVE
  • James Savage

    Gloucester

    20/10/2023

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    So poor would not use again ...........................

    Response:
    Dear James,We would like to apologize for the inconvenience you have experienced while using our services. Your feedback is invaluable to us, and we deeply regret any stress or frustration caused during your transaction. Unfortunately, we are unable to identify your transaction from the details you have provided and would appreciate it if you could email us at feedback@muve.me.uk with your name and address of the property so that we may assist.Kind Regards, ThilanTeam Muve
  • Prince Arora

    Birmingham

    19/10/2023

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    Extremely stressful and aggravating. Dealing with MUVE was such a horrible experience that I would not recommend them to even my worst enemy.They have such awful client relationships skills that I was baffled they are a legit company. Emails and messages are purposefully ignored for days and sometimes even weeks without a single explanation as to why. Even the complaints department is awful with almost zero response rate.. You have to physically ring them for any chance of a half hearted response.I could go on over the frustrations caused over the many delays and stresses caused in the 5 months it took them to "complete" my case that I would have rather paid the extra money and got someone much better. Please, please save yourself the hassle and pick someone else.

    Response:
    Dear Prince,I'm genuinely sorry to read about your frustrating experience with MUVE. Your feedback paints a picture that is the opposite of what we strive for in customer service and efficiency. Clearly, we've fallen short in your case, and for that, I apologize.Ignoring emails and messages is unacceptable, as is the experience you've had with our complaints department. These areas will be scrutinized immediately for improvement.We would very much appreciate the opportunity to discuss this further. We take feedback seriously and are committed to continuous improvement. Rest assured, One of our resolution agents will be reaching out shortly in order to address your concern and will be working towards a resolution.Again, my sincerest apologies for the difficulties you've encountered. I hope you'll consider reaching out to me directly so that we can make things right.Kind regards, ThilanTeam MUVE
  • Rebekah

    Liverpool

    19/10/2023

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    Very good.

    Response:
    Dear Rebekah,Thank you for your feedback. We're pleased to hear you found our service to be "very good." Our aim is to make the conveyancing process as smooth as possible, and your approval tells us we're on the right track.Kind regards, ThilanTeam MUVE
  • Jean Cole

    Bradford

    18/10/2023

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    They were very professional and very nice and polite.They kept me informed throughout the sale both on the portal and telephone. I would definitely recommend this company and their fees were very competitive

    Response:
    Dear Jean,Thank you for taking the time to share your experience. Your commendation on our professionalism and competitive fees is greatly appreciated. Our dual communication approach, via both the portal and telephone, is designed to keep you in the loop at all times, so it's gratifying to hear that you found it effective.We are thrilled that you would recommend us; that is the highest compliment we could receive.Kind regards, ThilanTeam MUVE
  • Tim Hale

    Northampton

    17/10/2023

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    Muve Conveyancing were very good with a quick move and we received full updates weekly or more when things were happening. Amila Gunasekara looked after our case with support from Charinie Perera, they were both very polite and kept us well informed. As we are first time buyers we were nervous about the process but these two explained everything step by step for us. Great service.

    Response:
    Dear Tim,Thank you for your uplifting review. It brings us immense pleasure to know that Amila and Charinie were able to make your first home-buying experience a positive one. The weekly updates and step-by-step explanations are part of our commitment to keep you informed and at ease.Congratulations on your new home, and thank you for entrusting this significant milestone to Muve. We're here for any future journeys you may embark upon.Kind regards, ThilanTeam MUVE
  • Paul

    Tonbridge

    17/10/2023

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    Our account manager Imasha got us off to a great start to the process. The sale then became difficult at times due to the dithering of the other side but our conveyancer, Sasinni was professional and knew when to push and when to hold back. She got us over the line! We were delighted we chose Move but would make one negative observation. Communication by phone to reach the team proved difficult at times with long waiting times to make contact, though someone always returned the call.

    Response:
    Dear Paul,We sincerely appreciate your detailed feedback. It's wonderful to hear that Imasha and Sasinni navigated you through the complexities and got you over the finish line. That's precisely the level of service we aim for.Your point about phone communication is duly noted. We always strive for improvement, and this will be an area we'll be looking into to make the customer experience even smoother.Thank you for choosing Muve, and we look forward to serving you again in the future.Kind regards, ThilanTeam MUVE
  • Petro Lutsyk

    Birmingham

    17/10/2023

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    We have had a great experience with Muve and in particular, having our account manager Afdel and solicitor Nathalie on our side. Starting with an online-based conveyancer was a bit hesitant at the beginning, but later the confidence in them grew very quickly by effective and clear communication. The Hoowla portal is a great helper to see the track of the process. Communication with Afdel and Nathalie was a big pleasure comparing to our few-years-ago experience working with a small local conveyancing company. In needs to be noted that Nathalie was on our side when our chain started to build a pressure on us. To sum up, I would strongly recommend to take Muve on board.

    Response:
    Dear Petro,Thank you for sharing your positive experience with MUVE on this platform. It's heartening to hear that Afdel and Nathalie were able to instill confidence in you through effective communication, especially when compared to past experiences you've had with conveyancing.Your strong recommendation is incredibly valuable to us, and I can assure you that your feedback will be a source of motivation for our team to continue excelling.Kind regards, ThilanTeam MUVE
  • Rachel Sparks

    Redhill

    17/10/2023

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    Just terrible, clearly based in India but this wasnt clear to begin with. Ive no issue with activities being offshored however when it has a knock on impact on service then thats a non starter. Unable to contact the account manager and surveyor. I spoke to them twice throughout the entire process. Lack of knowledge of the UK system and also lacking detail as a lot of the info and documentation i had already loaded only to be asked again if not three times for the same information.

    Response:
    Dear Rachel,Thank you for taking the time to share your feedback with us. We would like to apologize for the inconveniences you experienced during your property transaction. We understand that your expectations were not met, and we regret that your conveyancing experience did not reflect the level of service we aim to provide. Please be assured, all the concerns you have stated will be raise with the necessary departments in order to improve the quality of the service going forward. To make sure this is done, our resolution agents will maintain contact to keep you informed and work towards a prompt resolution.Kind Regards, ShivenTeam Muve
  • Anna

    Swindon

    14/10/2023

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    Professional and very good communication throughout the process

    Response:
    Dear Anna,Thank you very much for placing this review regarding your experience with Muve. We are pleased to hear that our team was extremely professional and helpful throughout your transaction. Thank you very much for your recommendations and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Justine Kroll

    London East Central

    12/10/2023

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    Horrible experience, lots of mistakes from the account handlers and very difficult to reach on the phone or over emails. Ive received a lot of complains from the seller and the sale almost didnt go through because of their lack of responsiveness. Outsourcing to team in Sri Lanka is not working.

    Response:
    Dear Justine,Thank you for taking the time to share your feedback with us. We would like to apologize for the inconveniences you experienced during your property transaction. We understand that your expectations were not met, and we regret that your conveyancing experience did not reflect the level of service we aim to provide. Please be assured, all the concerns you have stated will be raise with the necessary departments in order to improve the quality of the service going forward. To make sure this is done, our resolution agents will maintain contact to keep you informed and work towards a prompt resolution.Kind Regards, ShivenTeam Muve
  • Yetunde Bamidele

    Sheffield

    12/10/2023

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    Using Muve conveyancing is the most amazing experience Ive had with conveyancing and I will recommend to anyone.

    Response:
    Dear Yetunde,Thank you very much for placing this review regarding your experience with Muve. We are pleased to hear our team provided an exceptional service throughout your transaction. Thank you very much for your recommendations and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Stefana Moldovan

    Slough

    5/10/2023

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    They were helpful and got the job done.

    Response:
    Dear Stefana,Thank you very much for placing this review regarding your experience with Muve. We are pleased to hear our team provided the right support and guidance throughout your transaction. Thank you very much for your recommendations and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Caroline Harrison

    Kingston-Upon-Thames

    5/10/2023

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    I would give zero stars if I could. I had to go with a solicitor as Muve still did not grasp what I needed them to do 6 weeks into the process and I struggled to get the 700 deposit back despite them not doing any checks. They are based in a call centre in Sri Lanka and you will never be able to speak to a conveyancer. They still owe me money. Avoid like the plague! Had I stayed with Muve and not changed my entire house purchase would have fallen through and I would have lost the house!

    Response:
    Dear Caroline,We would like to express our sincere apologies for the inconvenience you experienced during your recent interaction with our service. It is clear that you encountered multiple challenges, and we deeply regret that we were unable to meet your expectations. Unfortunately, we are unable to identify your transaction from the details which you have provided and would appreciate if you could email us at feedback@muve.me.uk with your name and address of the property so that we may assist.Kind Regards, ShivenTeam Muve
  • Rachel

    Oldham

    3/10/2023

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    My experience with Muve started off great but communication tailed off towards the end of the process and it was difficult to get answers to my questions. I didnt end up collecting the keys to my new house until 4:30pm on the day of completion and wasnt contacted by anyone on the day until around 2pm which was quite stressful. Also be mindful their searches are not comprehensive so you may end up paying extra. Ultimately they got me over the line but it was a very simple transaction with no chain on either side so Im not sure how they would fair in more complex situations

    Response:
    Dear Lynn,Thank you very much for placing this review regarding your experience with Muve. We sincerely apologize for any inconveniences caused during your transaction. However, we are pleased that your are satisfied with service provided overall. Thank you very much for choosing Muve and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Christopher Manley

    Rochester

    25/09/2023

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    Very professional and helpful. Completion in 8 weeks. Would have been 7 only the vendor was away!

    Response:
    Dear Christopher,Thank you very much for placing this review regarding your experience with Muve. We are pleased to hear our team provided an exceptional service and was helpful throughout your transaction. Thank you very much for your recommendations and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Lynn Claydon

    Southampton

    22/09/2023

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    very good service from all involved. Would recommend Muve.thank you

    Response:
    Dear Lynn,Thank you very much for placing this review regarding your experience with Muve. We are pleased to hear our team provided an exceptional service throughout your transaction. Thank you very much for your recommendations and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Chermaine Wallace

    London North

    22/09/2023

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    The experience we had with Muve was terrible. They did not communicate with us throughout the entire process, we always had to chase them for information. Their lack of speed made things even more stressful for both parties. They would often ignored our calls or we would be sat on hold. The other sides estate agent made a complaint to them and when we made a complaint we did not get a response. Even on the day of exchange and completion both party had to chase them as they did not make the payment to the sellers solicitor on time. I do not recommended Muve.

    Response:
    Dear Chermaine,We sincerely apologize for the negative experience you had with Muve. It is disheartening to hear that our services did not meet your expectations, and we deeply regret any inconveniences you encountered during your transaction. Please be assured your feedback seriously, and we are committed to improving our processes to ensure that such issues do not recur in the future. In order to ensure this, one of our resolution agents will be reaching out shortly in order to address your concerns and work towards a resolution.Kind Regards, ShivenTeam Muve
  • Ian Wright

    York

    21/09/2023

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    Absolutely useless! Very little communication, even when messages sent marked as urgent. No answer on phone most of the time and even hung up on me once. Changed solicitor and conveyancor 4 times during our sale!!! Would not recommend ever!

    Response:
    Dear Ian,We sincerely apologize for the frustrating experience you have had with our services. Your feedback is invaluable to us, and we deeply regret any inconveniences you have encountered during your sale. We understand that communication is a critical aspect of our service, and it is clear that we fell short of your expectations in this regard. Rest assured, one of our resolution agents will be contacting you shortly to address the areas of concern and work towards a resolution.Kind Regards, ShivenTeam Muve
  • Michele Russo

    Peterborough

    20/09/2023

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    Very professional always somebody on the end of the phone if you needed them would definitely use them again

    Response:
    Dear Michele,Thank you very much for placing this delightful review regarding your experience with Muve. We are pleased to hear you are satisfied with the service provided by our team of professionals. Thank you very much for choosing Muve and we look forward to working with you once again in the future.Kind regards, ShivenTeam Muve
  • Vivin Chan

    Bristol

    20/09/2023

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    The responsiveness and the accuracy of information provided by the customer service team needs to be improved.

    Response:
    Dear Vivin,Thank you very much for very much for your feedback regarding your experience with Muve. We understand that we have fallen short of your expectations in regard to customer service. Please be assured, that your concerns are taken extremely seriously, and we will improve the accuracy of information provided to our upcoming and existing clients. Thank you very much for your instructions and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Jeanette Davies

    Northampton

    19/09/2023

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    The quote process took a little time, but staff were helpful. The case handler needed a lot of chivvying which was frustrating at times, the conveyancer for both the sale and purchase were thorough and helpful. Our buyers were causing all sorts of trouble and our purchase conveyancer pitched in to help us get to completion supporting the sales conveyancer, she was brilliant.We would consider using Muve again

    Response:
    Dear Jeanette,Thank you very much for placing this splendid review regarding your experience with Muve. We are pleased to hear that your casehandlers were extremely helpful and responsive throughout the transaction. Thank you very much for choosing Muve and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Albert Gowrley

    Liverpool

    19/09/2023

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    Very good service, Muve explained everything clearly, good Portal to see progress.Sometimes difficult to reach by telephone, but always a prompt response to email enquiries.I recommend Muve.

    Response:
    Dear Albert,Thank you very much for sharing your feedback on your experience with Muve. We are pleased to hear that you found our team provided prompt responses and provided clear guidance when required. Thank you very much for choosing Muve and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Neelum Javed

    Birmingham

    19/09/2023

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    The time from receiving memo of sale to completion was just over 2 months which was fantastic! Loved using the portal to track progress and understand where the process is currently at. Our conveyancer Kerry Shanley was amazing and worked well with us and kept us informed of updates. Overall, would recommend.

    Response:
    Dear Neelum,Thank you very much for placing this wonderful review regarding your experience with Muve. We are pleased to hear that our team kept you informed and updated throughout the transaction. Thank you very much for recommendations and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Alex Cosgrove

    Warrington

    18/09/2023

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    Response:
    Dear Alex,Thank you very much for placing this fantastic review. We are pleased to hear you are that you are satisfied with the service provide by our team. Thank you very much for your instructions and we wish you the very best!Kind Regards, ShivenTeam Muve
  • E Peters

    Hemel Hempstead

    18/09/2023

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    Wonderful. Price was right. Team was lovely. Avishka and Thanukshi were fab. Communication was good. Portal works well. All good. Only thing to watch that all things are quoted at the onset. There are some add ons, like BTL, that have an additional fee. Still very competitive price though and would happily use again and reco to others.

    Response:
    Dear Customer,Thank you very much for placing this delightful review regarding your experience with Muve. We are pleased to hear that Avishka and Thanukshi provided you with an exceptional service throughout your transaction. Thank you very much for recommending our services and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Faye

    Sheffield

    14/09/2023

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    Awful. Took so long because the conveyancers are either overworked or lazy. The actual office (not sales) is in Sri Lanka so expect timezone issues and a lack of personal knowledge.Honestly wish wed paid more and gone with a local company.Never again.We are awaiting a response to our complaint still (its been a month).

    Response:
    Dear Faye,We sincerely apologize for the inconveniences you experienced during your interaction with our conveyancing services. Your feedback is invaluable to us, and we deeply regret that your experience did not meet your expectations. Unfortunately, we are unable to identify your transaction from the details which you have provided and would appreciate if you could email us at feedback@muve.me.uk with your name and address of the property so that we may assist.Kind Regards, ShivenTeam Muve
  • Daniel Evans

    Reading

    13/09/2023

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    Not all conveyancers and solicitors areNot all conveyancers and solicitors are made the same. A huge thanks to Prasanthi, Deumi and Sumudu for shepherding this sale through. It wasnt an easy one. Poor communication, sellers that did everything to delay the process and backtrack on the original agreement and a Real Estate agent that really wasnt very good. At all times Muve, Prasanthi, Deumi and Sumudu acted with absolute professionalism and patience. They provided clear and transparent communication and dealt with every roadblock quickly and efficiently as they occurred. I cant recommend them enough.Date of experience: September 07, 2023

    Response:
    Dear Daniel,Thank you very much for placing this wonderful review regarding your experience with Muve. We are happy to hear you are satisfied with the service you have received by our team of professionals. Thank you very much for your recommendations and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Clare Rodgers

    Gloucester

    11/09/2023

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    Very frustrating. While the case handlers were very polite, that was really the only positive. Unnecessary cost was incurred and not justified. Calls, emails and messages on the online portal went unanswered multiple times at vital points of the transaction. When calls were answered the team felt inexperienced and couldnt answer queries. I was advised multiple times that someone would call me back by a certain time which didnt materialise. The online portal was not kept up to date throughout the process. I was provided will a final account statement that was incorrect by 10,000. When I queried it specifically to ask if the amount was correct and was the full and final amount owed I was told it was correct only to receive a revised bill 3 days later. It was not a pleasant experience which makes an important process much more difficult.

    Response:
    Dear Clare,Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and inconvenience you experienced during your recent interaction with our team. Your feedback is invaluable to us, and we take it seriously as it helps us improve our services. Rest assured, One of our resolution agents will be reaching out to you shortly regarding the areas of concern and will be working towards a resolution.Kind Regards, ShivenTeam Muve
  • Beth Wright

    Tonbridge

    10/09/2023

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    If you want a company with poor communication that ignore deadlines, then go with Muve. They take weeks to respond to emails, even with prompting. We had a very doable deadline for time to complete, and informed them at the start that we needed to aim for this as it would have financial implications for us otherwise. The sellers solicitors were waiting almost a month for Emasha (Muve) to send over documentation. We are past the agreed completion date despite there being no concerns or delays (apart from poor efficiency and communication on Muves part). The complaints team are now involved in supporting us to prompt Emasha and Hasini for updates and find out where we are at and what is going on. Despite this, we are still not receiving the service we paid for. Very disappointed. I know buying a house can be a stressful process, but Muve has exacerbated this stress 10 fold and ruined our excitement of being soon to be home owners. Would not recommend.

    Response:
    Dear Beth,We sincerely apologize for the negative experience you have had with our services. It is disheartening to hear about the challenges you faced during your interaction with us, please accept our apologies for any inconveniences caused. Your remarks are duly noted and will be addressed with the necessary departments in order to work towards a resolution. In order to ensure this is done, one of our resolution agents will be reaching out shortly to acknowledge your concerns and assist you in this regard.Kind Regards, ShivenTeam Muve
  • John Proust

    Worcester

    6/09/2023

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    Utterly dreadful. Slow, poor comms, terrible online portal, can't get hold of people, all outsourced to Sri Lanka. Very low competence conveyancers who don't understand the UK context. Spelling and grammatical mistakes all over their communication and even on legal documentation. Unbelievalbly stressful and frustrating to deal with. Cannot overstate how much I regret using them and I hope this review will persuade others not to make the same mistake.

    Response:
    Dear John,We sincerely apologize for the inconveniences you experienced during your interaction with our service. Your feedback is invaluable to us, and we sorry to hear that we fell short of your expectations. We are committed to addressing your concerns promptly, in order to ensure that this is done, one of our resolution agents will be reaching out to you shortly in order to ensure that your concerns are addressed and work towards a resolution.Kind Regards, ShivenTeam Muve
  • Anthony Burke

    Slough

    4/09/2023

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    Very inefficient took hours to return my calls, days to return my emails, simple sale my tenants were buying but still took 4 months. Wouldn't answer buyer's solicitors emails for days either. Still owed over 400 pounds and still won't answer my email

    Response:
    Dear Anthony,We sincerely apologize for any inconvenience you experienced during your recent interaction with Muve. Your feedback is invaluable to us, and we take your concerns seriously. We deeply regret the delays in returning your calls and emails. We understand that timely communication is essential to a conveyancing process. Please be assured, that one of our resolution agents will getting in touch with you shortly and assisting you in this regard.Kind Regards, ShivenTeam Muve
  • Sandra

    Coventry

    2/09/2023

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    Was initially concerned with not using the traditional solicitor process but with mortgage rates as they are, we were trying to save as much as possible for our deposit. There was nothing to worry about, the portal was updated more efficiently than the estate agent and we were weeks ahead of the buyers ready to exchange.

    Response:
    Dear Sandra,Thank you very much for your kind words about services here at Muve. We are delighted to have had the opportunity to satisfy your conveyancing needs. Thank you very much for choosing Muve and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Sharron Steel

    Gloucester

    31/08/2023

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    Great company and nice friendly people to deal with.

    Response:
    Dear Sharron,Thank you very much for your feedback on your experience with Muve. We are delighted to hear you had a pleasant experience with our team. Thank you very much for choosing Muve and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Daisy Keenan

    Northampton

    22/08/2023

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    Dayan & Afdel were our main point of contact and they could not do enough for us. Their responses were always fast and they always took the time to call or email and explain anything we were unsure of, or clarify things as nervous first time buyers. I cant thank them enough and had no issues with the service they provided as employees. HOWEVER, Muve as a whole company we were a little disappointed with. We were quoted 1040 and promised no hidden fees or extra costs. We were so pleased with this as we payed a 550 deposit and only had 490 left to pay at the end. Well, it felt like every time we blinked or they had to press a button they added another fee plus VAT. Ended up paying just under 3000 which was really difficult on top of the cost of moving and starting up your first home. Particularly when we selected Muve on the basis that they were the cheapest quote by far and they promised no extra fees. We ended up paying double what other companies had quoted us which was a real kick in the teeth.

    Response:
    Dear Daisy,Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about Dayan and Afdel, and we are delighted to hear that they provided you with exceptional service and support during your first home buying experience. We sincerely apologise for any additional costs that were incurred during the transaction that could not be predicted initially. Nonetheless, we are pleased you have a good experience overall. Thank you very much for choosing Muve and we wish you the very best!Kind Regards, ShivenTeam Muve
  • Panlop Butler

    Derby

    19/08/2023

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    Lots of communication at the start then it's just impossible to get hold of them, they don't respond to emails for days or weeks. Muve could have been completed in 12 weeks but have decide to drag it out for no reason.

  • Chantelle Johnson

    London North West

    15/08/2023

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    Words escape me. Terrible. Thats all.

    Response:
    Dear Chantelle,We are really sorry to learn that your experience with us has not met with your expectations.Unfortunately, we are unable to identify your transaction from the details which you have provided and would appreciate if you could email us at feedback@muve.me.uk with your name and address of the property so that we may assist.Looking forward to speaking to you,Kind regards, ShivenTeam Muve
  • Hashim Khosty

    Southampton

    13/08/2023

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    It's one of the UK best conveyancing company.

  • Joe Young

    Reading

    10/08/2023

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    Overall, incredibly slow, unresponsive and for what should have been an incredibly easy direct sale has taken nearly 3 months and counting.No one answers the phone. Muve are not proactive at all. Muve were emailing an incorrect email address thinking it was the sellers solicitor and rather than pick up the phone to the sellers solicitor, they sat on it and did nothing for over 3 weeks.I just want this whole thing over with.

    Response:
    Dear Joe,We are really sorry to learn that your experience with us has not met with your expectations. We do apologize for any inconvenience caused during your transaction. Unfortunately, we are unable to identify your transaction from the details which you have provided and would appreciate if you could email us at feedback@muve.me.uk with your name and address of the property so that we may assist.Looking forward to speaking to you,Kind regards, ShivenTeam Muve
  • Laurent Laurent

    London East

    26/07/2023

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    They do not answer within 24h, they ask me NOT to send daily emails to ask for status, they do not care about your purchase. After 3 weeks I paid for fast track, then I was told that the fast track will not be guaranteed and it will take an additional 6 weeks when fast track is 5 weeks.

    Response:
    Dear Laurent,We are really sorry to learn that your experience with us has not met with your expectations. Unfortunately, we are unable to identify your transaction from the details which you have provided and would appreciate if you could email us at feedback@muve.me.uk with your name and address of the property so that we may assist.Looking forward to speaking with you.ShivenTeam Muve
  • Simon Hopes

    Twickenham

    23/07/2023

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    Very much a postal service and it seems as if delivery model is off shored.A distinct lack of advice, email driven and very hard to speak by phone. The process is software driven via a portal.We had issues with the process - our lawyer drew down our mortgage a month early, got the completion statement wrong repeatedly and asked for documents on multiple occasions that had already been provided. None of the errors were identified by Muve and were resolved once we intervened but never with an apology or a letter in response to our complaint.You get what you pay for ! They were very cheap.Id steer clear

    Response:
    Dear Simon,We are really sorry to learn that your experience with us has not met with your expectations. We are in the process of reviewing what has occurred and will reach out to you shortly. Once again apologizing for any inconvenience caused, rest assured that we are doing our very best to resolve this issue.ShivenTeam Muve
  • Ondrej Wiesner

    London South East

    20/07/2023

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    Stephan Peiris and Yohan De Silva were an enormous help. They were really friendly, very helpful, super quick with their responses, and made the process of buying our first property not only stress-free, but also really fast, with everything being ready for completion within 2 months. Will definitely use again next time!

  • Milind

    Preston

    18/07/2023

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    Great

  • William Mee

    Stockport

    18/07/2023

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    Good

  • Liam Cox

    Nottingham

    16/07/2023

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    Honestly disgraceful, they are very incompetent.Dont let their friendly phone manner fool your judgement. If I had a pound for everytime I heard the case is progressing nicely Id retire today. I had a simple case, cash buyer and ready to go straight away. 7 months it took Muve to act on anything and still couldnt complete the job, Pay that little extra and find a company that will actually do the job. I have email proof of their incompetence and they even put my case on hold without me asking which of course delayed the process. I had better communication with the buyer directly than my own conveyancer.

    Response:
    Dear Liam, We are really sorry to learn that your experience with us has not met with your expectations. Unfortunately, we are unable to identify your transaction from the details which you have provided and would appreciate if you could email us at feedback@muve.me.uk with your name and address of the property so that we may assist. Looking forward to speaking with you. Shiven Team Muve
  • Uwagbamen Obasogie

    Telford

    15/07/2023

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    I found the conveyancing company Muve, very efficient, reliable, professional and reassuring when I used their services. I was indeed a pleasure using your service.

  • Maxine Parry

    Southall

    14/07/2023

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    Excellent. I have used other companies compared on this website and found them lacking communication and the transaction took an eternity, even though it was simple. Muve have clear, regular communication and you can speak to someone when you want to check anything. I will definitely use them again.

  • Carolyn

    Wigan

    13/07/2023

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    Had a few problems along the way Was very with the money side of things but over all not bad service Had a few andons Another of time they answered the phones

  • Everistus Ugochukwu

    Manchester

    8/07/2023

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    They straightforward forward, and the online Portal put the whole step in a visual perspective. My accounts handler is the best can praise her enough. The only downside is there customer service, you spend a long time waiting for then to answer the telephone.

  • Jennifer Okai

    London East

    7/07/2023

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    Excellent service and smooth conveyancing process. Highly recommend Muve to anybody looking for a attentive conveyancer. Sanduni and Tiroshan were great throughout the entire completion process, they were prompt with communication and kept me frequently updated with any developments. I was buying a leasehold property and their attention to detail meant I wasnt liable for any hidden cost or debt from the previous owner. Many thanks

  • Ellie Kirkpatrick

    Birmingham

    6/07/2023

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    Muve were very good at calling us and updating us on progress. We had a big hold up which was frustrating but Muve ensured we were updated as soon as the hold up had resolved and kept us involved all the way through.

  • Rob

    Gloucester

    6/07/2023

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    They were really helpful and informative. Always keeping me up to date along the way and clearly telling me the process

    Response:
    Hi Rob,Thank you for taking the time to share your experience with us. We are glad that you had a positive experience with us.We are honoured that you stepped on board with us and our best wishes to you. Lakseth Team Muve
  • Holly Morran

    London South West

    3/07/2023

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    Poor. They talk a good game at the start but you'll be handed off to a conveyancer in Sri Lanka who will offer zero guidance. They will only answer any questions you ask by forwarding them to the other side's solicitors and then copying and pasting their response. They will make several errors in the paperwork that it will be on you to point out. Would not recommend unless you yourself have legal experience or know someone who can supplement their work for free then, hey, at least it's cheap. Sort of.

    Response:
    Dear Holly,We are really sorry to learn that your experience with us has not met with your expectations. We are in the process of reviewing what has occurred and will reach out to you shortly. Once again apologizing for any inconvenience caused, rest assured that we will do our very best to resolve this issue.ShivenTeam Muve
  • Lihong Deng

    Birmingham

    9/06/2023

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    Good service & professional. Their on line system is user friendly & easily check the progress of purchase. Staff can answer your question promptly.

    Response:
    Dear Lihong,Thank you so much for this lovely 5* review where we have had the opportunity to be of service to you. We are pleased to hear that your experience was a positive one. We are also pleased to hear that you value the assistance of our team. Moreover, we are especially pleased that you highlighted the technology we use here at Muve. We are honored that you stepped on board with us and our best wishes to you.RashadTeam Muve.
  • Ik

    Nottingham

    31/05/2023

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    The quality of Muve support can be very polarising. If the transaction is a routine one that they are experienced in, we get the sense that it is an extremely effective and efficient conveyancer thanks to their automated systems and division of labour.However our transactions were not routine for Muve as they dont have experience in Purpose Built Student Accommodation (PBSA). Were we not experienced PBSA investors, this knowledge gap on the part of Muve would have cost us well over 7,500 in legally exempt Stamp Duty. It took over 2 months to resolve simple issues that had taken less than a day in our experience with other solicitors. There have been other issues with the Sales team, Finance team, Account Officers, Solicitors, Managers, among others.The sense we get is that Muve staff follow a tight script for efficiency but this leaves them with little room for imagination when facing transactions different from their experience. We have had repeated unpleasant conversations with Muve staff who one could sense were decent people but constrained by the way their system is set upWould I use them again? Possibly yes as hopefully their learning curve is past the peak

    Response:
    Dear customer,We are really sorry to learn that your experience with us has not met with your expectations. We are in the process of reviewing what has occurred and will reach out to you shortly. Rest assured that we will do our very best to resolve this issue.Team Muve.
  • Brian Correia

    Slough

    21/05/2023

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    Thank you to Adriana and her team for pulling out all the stops to make our competition happen in time Would 110% recommend your services to our friends and family Brian & Rubina

    Response:
    Dear Brian,We greatly appreciate you taking the time to share your positive feedback with us and emphasizing the work of Andriana and the team in particular in this lovely review about your experiences with Muve. Thank you very much for your instructions and for recommending our services, we wish you all the very best.Team Muve.
  • Luci Fairbrother

    Bristol

    11/05/2023

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    Theyre cheap. High volume of clients. Overstretched. Left them after 48h of paying the deposit. They were unresponsive to multiple emails, callback request and even messages on their own portal. They claim to be in London but their handlers and solicitors are in Sri Lanka.

    Response:
    Dear Luci,We are really sorry to learn that your experience with us has not met with your expectations. Unfortunately, we are unable to identify your details from the information which you have provided and would appreciate it if you could email us at feedback@muve.me.uk with your name and any additional details so that we may assist.Thank you for raising your concerns with regard to our operations. We are clearly within our terms of business that, like the other large conveyancing firms, we do make use of offshore staff to support our administrative and legal operations. Please do note that all staff are fully supervised by senior English solicitors, consistent with the requirements of our regulatory body.Team Muve.
  • Mable Kan

    Brighton

    11/05/2023

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    Efficient and able to complete the deal within a short turnaround time.

    Response:
    Dear Mable,Many thanks for taking the time to leave us this kind review about your experiences with Muve. We are happy to hear that you were satisfied with the efficiency with which our services were provided to you. Thank you for your kind instructions and we wish you all the very best.Team Muve.
  • Ana Schaun

    Birmingham

    11/05/2023

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    Be aware: Dont trust their quote and word. They kept raising their fees in the middle of the process. Paid extra for a faster process and ended up wasting my time as had to choose another more transparent and trustworthy solicitor. Dont waste your time, unless you dont care about quotes and trust. Also didnt like they way they treat customers. Couldnt be more DISAPPOINTED!

    Response:
    Dear Ana, We are really sorry to learn that your experience with us has not met with your expectations. We are in the process of reviewing what has occurred and will reach out to you shortly. Rest assured that we will do our very best to resolve this issue. Team Muve
  • Sarah Radford

    Warrington

    4/05/2023

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    Great until they failed to inform me of a broken boiler 2 weeks later which I found out from estate agent. Also paid for fast track which didnt complete within the time frame but because the issue was on my side I had to still pay. Total fees were 2600 so quite massive in comparison to others. Dont think Id use again.

    Response:
    Dear Sarah, We are really sorry to learn that your experience with us has not met with your expectations. We are in the process of reviewing what has occurred and will reach out to you shortly. Rest assured that we will do our very best to resolve this issue. Team Muve.
  • Michael Moore

    Liverpool

    23/04/2023

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    Kept asking for me dead nans contact details. Caused several delays due to lack of work. Refused to contact me when requested. Let me down throughout the entire process which meant i had to do the work, but they were quick enough to take my money!

    Response:
    Dear Michael, We are really sorry to learn that your experience with us has not met with your expectations. We are in the process of reviewing what has occurred and will reach out to you shortly. Rest assured that we will do our very best to resolve this issue. Team Muve.
  • Matthew Lloyd

    Manchester

    17/04/2023

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    Muve were very responsive and processed all of the required steps efficiently. I would recommend.

    Response:
    Dear Matthew,Thank you very much for this great 5* review where we have had the opportunity to be of service to you. We are pleased to hear that your experience was a positive one. Thank you for your kind instructions and for recommending our services, our best wishes to you.Team Muve.
  • Bekir Alanyali

    Sutton

    11/04/2023

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    Team is not very professional, does not really know what they are doing. On the last minute, they are trying to sell extra fast service to complete tasks on time. For the final payment, I had to do several small payments to complete the balance. (team even couldnt calculate remaining balance!) Total service payment and several additional costs made it double of the amount they proposed in the quote. If you are not happy to pay extra to complete your transaction, stay away of this company.

  • Sarah

    Sheffield

    9/04/2023

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    clear communication and the move happened swiftly

  • Jamie Harris

    London South West

    2/04/2023

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    Awful. It frequently ended up with us, the seller, and the sellers' solicitor haranguing Muve to do basic parts of their job. They also added a whole load of fees that seemed completely unjustifiable to us and ended up being more expensive than most of the other options would have been. You get the impression that their business model is to charge less than most (at least so they claim) but do the absolute bare minimum they can get away with, and make up whatever additional fees they think they can dupe you into paying. Honestly am completely perplexed by the decent reviews on Trustpilot. One thing I will say is it's hard to know if it was Muve per se or our specific solicitor and staff members that we were assigned that was so awful. And I did feel sorry for our staff -- they seemed very overworked. We also know someone else who had a similar experience with Muve. I actively disrecommend Muve and have already dissuaded one friend from using them.

  • Johann Shepherd

    Bradford

    20/03/2023

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    Not great really, went with them as cheapest option on face value but ended up paying double as they initially held up the process which made me miss my offer deadline, had to get an offer extension then upgrade to a fast track product for inflated fee. They then threw in loads of additional fees. They talk too much legal jargon and don't explain things properly. Thought they were British solicitors but all outsourced and dealt with by overseas (India). Communications were lacking in info and the people were rude to me in the beginning as I explained things they told me to shhhh and listen then proceeded with more jargon. Avoid them at all costs.

  • Lucy Barnett

    Colchester

    20/03/2023

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    Very pleased with muve smooth from start to finished, kept me updated and have already recommend to friends :) Good prices too! Loved the timeline to show what's been done, where you are and what needs to be completed before the move. Very happy with them.

  • Aimee Francis

    Leeds

    17/03/2023

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    Despite having policies about getting a response to questions I 48 hours, there were a number of times this didn't happen and even when calling it was difficult to get hold of the person managing my case. The Conveyancer assigned to my case changed a few times with no explanation and it took a lot of chasing from me and the estate agents to get things sorted. There was a clear step online that we should receive weekly updates on our case. This never happened.I liked the online platform (although it wasn't always kept up to date) as it helped with tracking and overall the process worked as it should.

  • Kenneth Crawley

    Dartford

    7/03/2023

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    Professional, prompt service. Outstanding customers services always happy to give advice through out proceedings. Would recommend to other customers.

  • Weronika Guszpit

    Birmingham

    6/03/2023

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    Amazing company to work with. Everything went smooth / Nadeeshani & Trevin were extremely helpful and professional. Would definitely recommend Thank you Weronika

  • Pawel Karpowicz

    Doncaster

    4/03/2023

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    I did Reasech on line and comparison websites to find the proper one I needed

  • David

    Dartford

    4/03/2023

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    I had a horrible time with this conveyancer. They didnt have a clue about shared ownership and made a meal out of it. They were super bad and my stress through 6 months was the worst in my life. I literally have to do their work for them otherwise I would have lost this purchase. No one should go through what I went through with them. Totally useless.

  • Bhageera Sivakumaran

    Redhill

    2/03/2023

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    Very professional able to communicate well no unnecessary delays in the whole processVery comparable professional feesStaff have very good knowledge in conveyancing Happy to recommend to families and friends

  • Kat

    London East

    22/02/2023

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    Brilliant! The solicitor actually deals with you directly and even calls you to see how you are getting on with it all. I cant rate them highly enough. Their customer service is fantastic.

  • Avril Reeve

    Bradford

    11/02/2023

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    I found the portal useful and easy to navigate, and the prices fair

  • Adam Kenningham-Brown

    Chelmsford

    31/01/2023

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    They were absolutely atrocious. Communication has been appalling, and rude when it has happened. Avoid at all costs. On post completion we needed an additional service which they charged us extra for, then decided to not do it for three months. They have been appalling and completely failed to act on any feedback.

  • Philip Hoy

    Gloucester

    23/01/2023

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    Excellent service at a very reasonable price

  • Ricardo Augusto Gomes Da Costa

    London South West

    21/01/2023

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    We had a terrible experience with Muve, their team were unclear, vague and unavailable. I trully don't recommend them to anyone. It was frustating had to interact with them.

  • Lucia

    Southampton

    2/01/2023

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    Very professional from start to finish, our solicitor Stanila was brilliant. Smooth process and only took less than 3 months to complete. Highly recommend it.

  • Wayne Boyce

    Gloucester

    30/12/2022

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    Muve are very good although communication could be better.

  • Sandeep

    Kingston-Upon-Thames

    20/12/2022

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    Appalling as they outsourced most of the work to Sri Lanka

  • Andrew Watson

    Derby

    16/12/2022

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    Can't say that I will use them again not recommend them to anyone else. Our experience this time around was not good enough. English language is a bit of a problem. The portal is a great idea but whoever has designed theirs has lost touch with what we are trying to actually achieve here. I sensed that the conveyancing solicitors were asking questions to satisfy a check list but not actually knowing why or what we are trying to achieve. Stamp duty paperwork was sent late to HMRC in our case resulting in threatening letters from HMRC. Not great. Not what I signed up to. All in all, not good enough.

  • Lucy Harper-Thompson

    Twickenham

    21/11/2022

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    Online portal, took 2 weeks before they made contact, when they did, he didnt know he was working on our case,I had questions, regarding buying in the right way, Muve did not offer any legal support, told me to get independant advice, was passed to someone else, the estate agent wanted to take things further, as Muve were taking too long, I very nearly changed on 2 occasions, Muve then pushed for completion date, nearly lost the sale of the house, on completion had no contact whatso ever, its like they taken my money and Run, Never again, will I use Muve, unhelpful, dont always call back, still havent informed me or kept us updated, didnt answer my queiries before buying, had concerns. They tick their boxes, buy dont do what it says on the tin!,my advice seek indepandant companies, that are welcoming and offer support, you wont get that with Muve.

  • Pedro Pinto

    Manchester

    20/10/2022

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    Very stressful, communication is none existent. Hard to get hold of someone to discuss your case. Had to cak 4 or 5 time til I managed to get hold of case handler. Case handler changed without that being communicated to me or seller solicitors. Over a month after completion still waiting to receive some outstanding balance.

  • Jennifer Hubbard

    Salisbury

    26/09/2022

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    Conveyancing company were very disappointing, namely the female solicitor I was designated with . Very uncommunicative slow unhelpful and uncaring , especially on move day

  • Adam Scrivens

    Torquay

    22/06/2022

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    Fathima Nusra and Ann Caldera , were very helpful .There help was invaluable, they pushed and chased to get our completion on time .Thank you

  • P Ross

    Redhill

    26/04/2022

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    Great experience, really ontop of things

  • Nazanin Jafari

    Harrow

    13/03/2022

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    Poor quality, junior level assistant and always delays....

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    Areas Covered

    St-Albans (AL), Croydon (CR), Doncaster (DN), London East (E), Enfield (EN), Harrow (HA), Ilford (IG), Milton Keynes (MK), London North (N), Reading (RG), Redhill (RH), London South East (SE), Slough (SL), Sutton (SM), Swindon (SN), Telford (TF), Torquay (TQ), Twickenham (TW), Watford (WD), Walsall (WS)

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