Hitchin & Bayford Chartered Surveyors

Hitchin & Bayford Chartered Surveyors

Superb
based on 9 reviews
member since June 2022
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Reviews & Ratings
Customer Reviews
  • Iwona Madej

    Southampton

    5/04/2024

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    I am very dissatisfied with the Survey Level 3 that was performed by Mr. Don Okeke! I made an official complaint but company didn't reply on in since 10 days already. Before the inspection he didn`t remember the address of property, agreed purchase price. He sent me an inspection confirmation with the wrong address and wrong invoice. I received the report (with the delay and after a prior reminder), which turned out to be a bunch of nonsense and completely unhelpful. Immediately, my husband and I caught many errors contained already from the title page (wrong date of inspection). With each subsequent page, it turned out that many of the photos and descriptions do not apply to the house at all. The house we want to buy belongs to our neighbors. So we went to them to confront everything together with the photos, and unfortunately the amount of errors is enthralling. According to the sellers, Mr.Okeke was very unprofessional. We hoped that the extended survey would reassure us about the condition of the house and the reality turned out to be different. It brought us additional stress and problems and the loss 499 for a collection of nonsense. We feel cheated and disappointed.

    Response:
    We take our practice and professionalism seriously. The client was sent a travel copy document on time and had several direct communication with the the surveyor before this and did NOT call or make contact concerning the travel copy. The travel copy is only a prelude to the final copy. Typos or queries or views are corrected or clarified and presented in the final copy. We have not sent the final copy to the client.. The responsible surveyor has 40 years experience.Whilst we a sadden by the account by the client which is unfortunate and due to her total failure to engage as there is NO record of her engagement since she received the travel copy which was boldly marked travel copy.. What the client has described is completely out of our professional character and antecedents as demonstrated in the all the reviews we have received so far. We have since reached out to the client with the view to mitigate. We are committed to quality and client satisfaction and take building bridges seriously..
  • L Paine

    Southampton

    7/03/2024

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    Don was very personable and was available to carry out the RICs survey in good time. He calmly talked me through the survey he did without rushing, expanding on the positives and negatives of the property using his expertise and knowledge of the area. He was open to any questions I had and I found him to be a very knowledgeable and experienced surveyor.When there was a couple issues in the report that I asked to be rectified, he got it done that very same day without any fuss.Overall really happy with this best value report (plus valuation that came in at exactly the price we offered )Thank you Don / Hitchen & Bayford, highly recommend for both value and service

    Response:
    Thank you Laura for your very kind review
  • James Christopher

    Milton Keynes

    19/01/2024

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    The company was able to provide a great price and was then prompt about conducting the survey even though this fell during the Xmas / New Year period. The survey then put me at ease by clarifying the areas that would need attention, some of which I had seen for myself but also finding other issues that I needed to be aware of.

    Response:
    Thanks James for your kind review.
  • Julian Russell

    Milton Keynes

    1/11/2022

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    I am in the process of selling my grade two listed property and because of its age wanted a thorough level 3 report prepared.I compared the various quotes and chose Hitchin and Bayford as they were the most competitive.I cannot stress how helpful and accommodating they were.Their report was both thorough and detailed covering every aspect of the property as well as uncovering many hidden features which added to the value of the property.I would not hesitate to recommend their service

    Response:
    Thanks so much for your review. We appreciate you patronage
  • Dominic Vis

    Hemel Hempstead

    3/10/2022

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    Don did a great job! he is a good choice

    Response:
    Thank you so much Dominic for you kind rating. We look forward to even serving you better.
  • Yvonne White

    Milton Keynes

    27/09/2022

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    Very good communication throughout and a understanding detailed report.

    Response:
    Thank Yvonne for rating our services
  • Leesa Beaumont

    Milton Keynes

    31/08/2022

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    They were very informative with keeping me up to date. They also checked other things I had concerns about. They are a great company

    Response:
    Thanks so much for your opinion about our services. This is very important to us and very refreshing.
  • Stephen Lofty

    Hemel Hempstead

    9/08/2022

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    I needed a survey carried out asap .Spoke to Don he arranged everything and called me the following day with up date.Report emailed the next day.Really pleased would definitely recommend them.

    Response:
    Waoh! Thank you so much for you very positive opinion on our services. Than you so much indeed.
  • Douglas Britton

    Milton Keynes

    26/07/2022

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    Friendly, prompt and professional.

    Response:
    Thank you so much Douglas for your beautiful reviewed. Appreciated.
    More Information

    Areas Covered

    St-Albans (AL), Guildford (GU), Hemel Hempstead (HP), Kingston-upon-Thames (KT), Luton (LU), Milton Keynes (MK), Oxford (OX), Reading (RG), Slough (SL), Sutton (SM), Swindon (SN), Southampton (SO), Twickenham (TW), Southall (UB), Watford (WD)

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