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Mr Nix's survey was extremely thorough and detailed and demonstrated his extensive knowledge of the whole subject. Not only was the report very informative (and with us within two days) but he talked us through it in detail prior to us receiving the written report. His recommendations are very useful and will be followed up.
Samantha and David were both brilliant. Although I decided to pull out of the house-buying process because of the survey result(Thanks to David who found the possibility of asbestos, pest trace and all the other problems), I will definitely use this company again for the next house.
Fantastic Customer service and a really in-depth and useful report. The fact that the Surveyor phones you up on the day to talk you through everything, before seeing the report, is fantastic, and time isn't an issue, not rushed at all - they couldn't be more helpful. Additional chats and knowledge share, after digesting the report, great too. The customer service from enquiry, to booking, to end of process, was fantastic. Would absolutely recommend.
Outstanding service and experience from the start and all the way through! Sam and David were brilliant, so informative and helpful. The surveyor called me on the day to go through findings and sent the full report next day. He talked me through everything and had so much patience in explaining everything to me. Would recommend to anyone!
Couldnt recommend Phoenix Surveyors enough. They had great availability for our survey to take place, the date wasnt too far away. On the day of the survey I couldnt receive the call with the outcome of the survey so they were more than happy to call me the next day. During the phone call the surveyor was great, he made sure we understood what he was talking about due to us being first time buyers. The report we received is very detailed and I would highly recommend them.
I seriously recommend Pheonix surveyors to everyone, they have been incredibly helpful and in my opinion gone above and beyond what they needed to. As first time buyers they have been invaluable to us. Quick and thorough, and the easiest part of the whole house buying process.
I was a little dubious because these guys were the cheapest quote I got. I'm so glad I'm a skin flint because they were amazing. The administrative communication was great from the off and remained so all the way through the process. I paid for a Home Buyers Report and it turned out to be way more detailed than i had expected. The surveyor (David) was great too. He took the time to call me and explain everything he had found at the property I'm buying. He was patient and made sure I was happy that I knew what he was on about. He also offered to walk through everything he had found if I needed. I honestly couldn't have asked for a better service. Being inexpensive is sometimes best afterall!!
Excellent service couldnt have asked for anything better would definitely recommend .
Excellent. Thorough report. Surveyor called me on the day to brief me and I was able to call him after if I had any questions. He also went beyond the report and gave me some sound unbiased advise on things I should consider and my next steps.
They were excellent - the survey was so thorough and detailed, and the call from our surveyor was excellent. He explained everything clearly and not at all did I feel rushed by him, and then he also offered a further call after review of the full survey. We cant express our thanks enough as there were a LOT of hidden issues we wouldnt have known about. Excellent value for money!
Samantha and David were amazing! From the initial quote on the survey & fantastic price. A detailed 30 min phone call after the survey was completed with David, everything was explained so well! Really helped our situation and David advised us on what to do with certain areas of the survey. Definitely recommend to anyone!
Very thorough. Completely professional. Would recommend and definitely use again.
Very good value for money, would use again and recommend.David highly knowledgeable, and provided a thorough survey.
We could not have asked for any more from Phoenix Surveyors. Every email was replied to promptly and all questions answered thoroughly. Very friendly admin! On the day, we received a call after our survey took place to give us an overview on the outcome, which was an extremely in depth description of what had been found. Explained thoroughly so we fully understood. (Being first time buyers this was so important and helpful for us) Our report then came through 48 hours later, which was very easy to understand, very detailed and contained pictures to clearly illustrate. Both Sam & David were extremely friendly and helpful - no question was a problem. We honestly cant thank you enough! 100% recommend.
Excellent report, the surveyor David Nix also called me in the evening to discuss the report and if I had any questions to call him back.
I cannot recommend Phoenix Surveyors enough! Not only was it a really good price (and I got 12 quotes for local surveyors) but the service was exceptional! Samantha was so prompt to book everything in and shes absolutely lovely! David completed our survey and called us the same day, even out of office hours, to discuss everything within the survey. David couldnt have been more helpful and we had our detailed survey report the next day. I work in estate agency so deal with surveyors all the time and I can confidently say these are by far the best Ive ever had to deal with. Thank you so much Phoenix Surveyors, I cant recommend highly enough!
The value and service from Phoenix Surveyors has been incredible. From initial enquiry to recieving the report in a matter of days, amazing. Thank you, highly recommended.Special thanks to Sam who was always on hand when needed.
Whilst looking for surveyors in Essex we contacted many companies. Not only did phoenix call us directly they were very polite and competitive. They advised on which survey we needed and it didn't seem like just a business transaction. They genuinely seemed to care and this was even more prevelent when our surveyor visited the property. He contacted us directly and went through the property. He was very clear and professional often lending appropriate knowledge and suggestions. The report was back with us within 48hrs and was easy to read and decipher. Cannot recommend enough.
Excellent personal service, phoned on day of survey with a verbal feedback. Survey report very thorough.
I very rarely leave an reviews on these sites, but felt that Phoenix Survey deserve a lot of credit.Not only did I receive a detailed report but the surveyor took the time to call me a talked me through the survey and areas he had concerns over - there was no rushing the conversation and it left me feeling very reassured.Really good service and very reasonably priced.
I am absolutely over pleased with the level building survey carrier and with David being so helpful and taking the time to go through the report. An outstanding service from start to finish and well worth the money. I would highly recommend.
I am gobsmacked.The survey was so detailed I could hardly believe what I was hearing/seeing. So professional, diligent and the expertise was outstanding. If you want a job done correctly and expertly look no further than Phoenix Surveyors Ltd, great value for money. Dave was extremely professional and could not do enough for you and every question answered with in-depth detail and offered a full explanation of the report if you cannot understand all of it. highly recommended.
Very helpful,very pleasant to deal with...surveyor phoned to explain findings.He was very thorough,very professional..happy to answer any queries .I would be more than happy to reccomend Phoenix....Many thanks Samantha and David.
Mr Nix and Samantha were both very professional and very helpful from the start. Prompt with the contract and to carrying out the home buyers survey. Mr Nix gave me some helpful advice in relation to making improvements in my new home and answered some questions I had. I highly recommend Phoenix Surveyors.
I found Phoenix Surveyors to be extremely help full with a very clear and detailed report. They called on the day of the survey to run through everything and provided the full report by email the next day.
Phoenix were suggested to us via CompareMyMove. They were absolutely fantastic, super thorough! This is our first property purchase and they walked us through to process step by step phoning the day before, the evening of the inspection and then following up with their report the following day. Our surveyor spotted absolutely EVERYTHING! Fit us in at short notice also. Fantastic value for money, impeccable service! Highly recommend!
I found Phoenix through a comparison company as money is always tight when buying a home but this was our first. I was very impressed with the information given to us and the detail provided. Both Samantha and David was very helpful through our the whole process. Would definitely recommend using Phoenix to anyone.
Friendly with great communication. Very thorough survey which included great quality images on top of the roof and chimney stack. Had a phone call to outline main concerns before the paperwork came through a day later. They clearly did a good job as our buyers ended up using them for their house survey too.
Very detailed very friendly to talk to great value for money and very quick getting report done emailed same day as well as a phone call A+
From booking through to receipt of the survey report the service was fantastic. Following the survey of the address, the surveyor called me to run me through the findings, it gave me the opportunity to ask questions. He was extremely helpful and knowledgeable. A credit to the company, he was amazing. Would highly recommend and their price was very competitive which is a real bonus.
From the first point of contact which was the receptionist called sam they were so respectful kind and understanding and the surveyor himself called me on the evening after the survey went through everything with me no rush then sent me the report and said any time I want to speak to them regarding the property they could break it down for me.so professional so prompt very very good company I would 100% recommend this company to anybody and have done
Absolutely fantastic service from start to finish. They are extremly helpfull and thorough. They are a small firm that go the extra mile for there customers.
We received outstanding service from this small company from start to finish and at a very reasonable cost.The level 3 survey was conducted the day before Good Friday, so we didnt expect to hear anything for a few days. However, we received a phone call that evening giving us an update on the findings, then on Easter Saturday the full report was emailed to us. A very professional service from the first phone call. We can highly recommend using Phoenix.