Phoenix Surveyors Limited

Phoenix Surveyors Limited

Superb
based on 36 reviews
member since March 2022
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Reviews & Ratings
Customer Reviews
  • Sarah Bates

    Colchester

    13/11/2023

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    Entirely professional and trustworthy. Samantha handled the booking and all of my questions brilliantly. Putting me at my ease. David who carried out the survey was meticulous - and prepared to explain everything both over the phone, as well as issue a wonderfully detailed, but easy to understand, report. Quite simply, the best money I have ever spent.

    Response:
    Many thanks for your kind comments. and glad we were able to be of assistance with your property purchase.
  • Lauren Smith

    Ipswich

    21/10/2023

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    Brilliant all round. Samantha was great at getting back to me very quickly with any questions I had. David who completed the survey was very thorough and taking extra time to look into the issue we'd raised. Called us after completing the survey and gave us an indepth overview of his findings, making us feel a lot more at ease to go ahead with the purchase after a few points had been addressed with the vendors. Would highly recommend to anyone who wants an honest, reputable survey with caring professionals!!

    Response:
    Thank you for your kind words. We were glad we were able to assist with your purchase and hope that your sale progresses to completion and that you will be happy in your new home.
  • Nigel Adam

    Colchester

    22/09/2023

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    Mr Nix's survey was extremely thorough and detailed and demonstrated his extensive knowledge of the whole subject. Not only was the report very informative (and with us within two days) but he talked us through it in detail prior to us receiving the written report. His recommendations are very useful and will be followed up.

    Response:
    Many thanks for you review and kind words and we hope that your purchase is sucessful.
  • Oriana Dupont-Sartre

    Colchester

    18/09/2023

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    Thank you Oriana for your review.
  • Yun Jung Jang

    Southend-On-Sea

    25/08/2023

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    Samantha and David were both brilliant. Although I decided to pull out of the house-buying process because of the survey result(Thanks to David who found the possibility of asbestos, pest trace and all the other problems), I will definitely use this company again for the next house.

    Response:
    Sorry that your purchase of this property was not able to progress, but we wish you every luck in finding another property in the near future.
  • Mike Wheeler

    Ipswich

    30/06/2023

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    Fantastic Customer service and a really in-depth and useful report. The fact that the Surveyor phones you up on the day to talk you through everything, before seeing the report, is fantastic, and time isn't an issue, not rushed at all - they couldn't be more helpful. Additional chats and knowledge share, after digesting the report, great too. The customer service from enquiry, to booking, to end of process, was fantastic. Would absolutely recommend.

    Response:
    Many thanks for taking the time to leave your review. We are glad you were happy with our service and would like to take this opportunity to wish you every happiness in your new home.
  • Jessica Maher

    Ipswich

    6/06/2023

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    Outstanding service and experience from the start and all the way through! Sam and David were brilliant, so informative and helpful. The surveyor called me on the day to go through findings and sent the full report next day. He talked me through everything and had so much patience in explaining everything to me. Would recommend to anyone!

    Response:
    Thank you for your review and pleased you were happy with our service and we hope that you will be very happy in your new home.
  • Hannah Street

    Ipswich

    20/05/2023

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    Couldnt recommend Phoenix Surveyors enough. They had great availability for our survey to take place, the date wasnt too far away. On the day of the survey I couldnt receive the call with the outcome of the survey so they were more than happy to call me the next day. During the phone call the surveyor was great, he made sure we understood what he was talking about due to us being first time buyers. The report we received is very detailed and I would highly recommend them.

    Response:
    Thank you for your review and pleased you were happy with our service and we hope that you will be very happy in your new home.
  • Sophie Mehegan

    Chelmsford

    29/04/2023

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    I seriously recommend Pheonix surveyors to everyone, they have been incredibly helpful and in my opinion gone above and beyond what they needed to. As first time buyers they have been invaluable to us. Quick and thorough, and the easiest part of the whole house buying process.

    Response:
    Thank you for your kind comments and for choosing Phoenix Surveyors. We hope that your sales purchase progresses smoothly and we wish you all the very best for the future in your new home.
  • Emma Bamfield

    Colchester

    23/04/2023

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    I was a little dubious because these guys were the cheapest quote I got. I'm so glad I'm a skin flint because they were amazing. The administrative communication was great from the off and remained so all the way through the process. I paid for a Home Buyers Report and it turned out to be way more detailed than i had expected. The surveyor (David) was great too. He took the time to call me and explain everything he had found at the property I'm buying. He was patient and made sure I was happy that I knew what he was on about. He also offered to walk through everything he had found if I needed. I honestly couldn't have asked for a better service. Being inexpensive is sometimes best afterall!!

    Response:
    Thank you for your kind review.We hope that your move goes well and that you will be very happy in your new home.
  • Lynn Gray

    Ipswich

    16/03/2023

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    Excellent service couldnt have asked for anything better would definitely recommend .

    Response:
    Thank you for your kind comments and for choosing Phoenix Surveyors. We hope that your sales purchase progresses smoothly and we wish you all the very best for the future in your new home.
  • Nana Ayisi

    Southend-On-Sea

    16/02/2023

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    Excellent. Thorough report. Surveyor called me on the day to brief me and I was able to call him after if I had any questions. He also went beyond the report and gave me some sound unbiased advise on things I should consider and my next steps.

    Response:
    Thank you for your kind comments and for choosing Phoenix Surveyors. We hope that your sales purchase progresses smoothly and we wish you all the very best for the future in your new home.
  • Lucy Henning

    Colchester

    29/01/2023

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    They were excellent - the survey was so thorough and detailed, and the call from our surveyor was excellent. He explained everything clearly and not at all did I feel rushed by him, and then he also offered a further call after review of the full survey. We cant express our thanks enough as there were a LOT of hidden issues we wouldnt have known about. Excellent value for money!

    Response:
    Thank you for your kind comments and for choosing Phoenix Surveyors. We are glad that you are happy with the service that we provided and sorry that you have decided not to proceed with the sale. We sincerely wish you good luck in your search for your dream home.
  • Lyndon Bramhall

    Colchester

    24/01/2023

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    Samantha and David were amazing! From the initial quote on the survey & fantastic price. A detailed 30 min phone call after the survey was completed with David, everything was explained so well! Really helped our situation and David advised us on what to do with certain areas of the survey. Definitely recommend to anyone!

    Response:
    Thank you for your kind comments and for choosing Phoenix Surveyors. We hope that your sales purchase progresses smoothly and we wish you all the very best for the future in your new home.
  • Andrea Wright

    Ipswich

    17/11/2022

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    Very thorough. Completely professional. Would recommend and definitely use again.

    Response:
    Thank you for your kind comments, we are glad that you were happy with the service provided by Phoenix Surveyors, and we hope that your sales transaction progresses smoothly to completion.
  • Naomi Knight

    Southend-On-Sea

    15/11/2022

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    Very good value for money, would use again and recommend.David highly knowledgeable, and provided a thorough survey.

    Response:
    Many thanks for your kind review. We hope your move all goes well and you enjoy your new home.
  • Melissa Rhodes

    Southend-On-Sea

    5/11/2022

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    We could not have asked for any more from Phoenix Surveyors. Every email was replied to promptly and all questions answered thoroughly. Very friendly admin! On the day, we received a call after our survey took place to give us an overview on the outcome, which was an extremely in depth description of what had been found. Explained thoroughly so we fully understood. (Being first time buyers this was so important and helpful for us) Our report then came through 48 hours later, which was very easy to understand, very detailed and contained pictures to clearly illustrate. Both Sam & David were extremely friendly and helpful - no question was a problem. We honestly cant thank you enough! 100% recommend.

    Response:
    Thank you for your kind comments. We wish you every happiness in your new home.
  • Trevor Wright

    Ipswich

    4/11/2022

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    Excellent report, the surveyor David Nix also called me in the evening to discuss the report and if I had any questions to call him back.

    Response:
    Thank you for your kind comments, we are glad that you were happy with the service provided by Phoenix Surveyors, and we hope that your sales transaction progresses smoothly to completion.
  • Ella Gage

    Colchester

    1/11/2022

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    I cannot recommend Phoenix Surveyors enough! Not only was it a really good price (and I got 12 quotes for local surveyors) but the service was exceptional! Samantha was so prompt to book everything in and shes absolutely lovely! David completed our survey and called us the same day, even out of office hours, to discuss everything within the survey. David couldnt have been more helpful and we had our detailed survey report the next day. I work in estate agency so deal with surveyors all the time and I can confidently say these are by far the best Ive ever had to deal with. Thank you so much Phoenix Surveyors, I cant recommend highly enough!

    Response:
    Thank you for your kind comments and for choosing Phoenix Surveyors. We hope that your sales purchases progresses smoothly and we wish you all the very best for the future in your new home.
  • Nathan Cartwright

    Colchester

    26/10/2022

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    The value and service from Phoenix Surveyors has been incredible. From initial enquiry to recieving the report in a matter of days, amazing. Thank you, highly recommended.Special thanks to Sam who was always on hand when needed.

    Response:
    Thank you for your kind comments, we are glad that you were happy with the service provided by Phoenix Surveyors, and we hope that your sales transaction progresses smoothly to completion.
  • Lukas Macris

    Southend-On-Sea

    15/10/2022

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    Whilst looking for surveyors in Essex we contacted many companies. Not only did phoenix call us directly they were very polite and competitive. They advised on which survey we needed and it didn't seem like just a business transaction. They genuinely seemed to care and this was even more prevelent when our surveyor visited the property. He contacted us directly and went through the property. He was very clear and professional often lending appropriate knowledge and suggestions. The report was back with us within 48hrs and was easy to read and decipher. Cannot recommend enough.

    Response:
    Thank you for your kind comments and for choosing Phoenix Surveyors. We hope that your sales purchases progresses smoothly and we wish you all the very best for the future in your new home.
  • Andrew Johnson

    Colchester

    14/10/2022

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    Excellent personal service, phoned on day of survey with a verbal feedback. Survey report very thorough.

    Response:
    Thank you for your kind comments, we are glad that you were happy with the service provided by Phoenix Surveyors, and we hope that your sales transaction progresses smoothly to completion.
  • Paul Rogers

    Ipswich

    10/10/2022

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    I very rarely leave an reviews on these sites, but felt that Phoenix Survey deserve a lot of credit.Not only did I receive a detailed report but the surveyor took the time to call me a talked me through the survey and areas he had concerns over - there was no rushing the conversation and it left me feeling very reassured.Really good service and very reasonably priced.

    Response:
    Thank you for your kind comments, we are glad that you were happy with the service provided by Phoenix Surveyors, and we hope that your sales transaction progresses smoothly to completion. We wish you our best wishes for the future in your new home.
  • Gavin Fennell

    Colchester

    20/09/2022

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    I am absolutely over pleased with the level building survey carrier and with David being so helpful and taking the time to go through the report. An outstanding service from start to finish and well worth the money. I would highly recommend.

    Response:
    Thank you for reviewing us and your kind comments. We are pleased that you were happy with our service.
  • Debora Wright

    Chelmsford

    9/09/2022

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    I am gobsmacked.The survey was so detailed I could hardly believe what I was hearing/seeing. So professional, diligent and the expertise was outstanding. If you want a job done correctly and expertly look no further than Phoenix Surveyors Ltd, great value for money. Dave was extremely professional and could not do enough for you and every question answered with in-depth detail and offered a full explanation of the report if you cannot understand all of it. highly recommended.

    Response:
    Thank you for your lovely review and for taking the time to leave it. We hope you will be very happy in your new home.
  • Paul Milesi

    Colchester

    23/08/2022

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    Very helpful,very pleasant to deal with...surveyor phoned to explain findings.He was very thorough,very professional..happy to answer any queries .I would be more than happy to reccomend Phoenix....Many thanks Samantha and David.

    Response:
    Thank you for your lovely review and for taking the time to leave it.
  • Maureen Marshall

    Colchester

    20/08/2022

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    Mr Nix and Samantha were both very professional and very helpful from the start. Prompt with the contract and to carrying out the home buyers survey. Mr Nix gave me some helpful advice in relation to making improvements in my new home and answered some questions I had. I highly recommend Phoenix Surveyors.

    Response:
    Thank you for your lovely review and for taking the time to leave it. We hope you will be very happy in your new home.
  • Paul Hudson

    Chelmsford

    13/07/2022

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    I found Phoenix Surveyors to be extremely help full with a very clear and detailed report. They called on the day of the survey to run through everything and provided the full report by email the next day.

    Response:
    Thank you for reviewing us and your kind comments. We are pleased that you were happy with our service.
  • Nyomi Gill

    Chelmsford

    30/06/2022

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    Phoenix were suggested to us via CompareMyMove. They were absolutely fantastic, super thorough! This is our first property purchase and they walked us through to process step by step phoning the day before, the evening of the inspection and then following up with their report the following day. Our surveyor spotted absolutely EVERYTHING! Fit us in at short notice also. Fantastic value for money, impeccable service! Highly recommend!

    Response:
    Thank you for your lovely review and for taking the time to leave it. We hope you will be very happy in your new home.
  • Annabelle Marshall

    Chelmsford

    11/06/2022

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    I found Phoenix through a comparison company as money is always tight when buying a home but this was our first. I was very impressed with the information given to us and the detail provided. Both Samantha and David was very helpful through our the whole process. Would definitely recommend using Phoenix to anyone.

    Response:
    Thank you so much for taking the time to review our company. We wish you all the best for the future.
  • Jodie Crane

    Chelmsford

    2/06/2022

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    Friendly with great communication. Very thorough survey which included great quality images on top of the roof and chimney stack. Had a phone call to outline main concerns before the paperwork came through a day later. They clearly did a good job as our buyers ended up using them for their house survey too.

    Response:
    Thanks very much for your review, we really appreciate your help. All the best for the future.
  • Lisa Tedore

    Colchester

    19/05/2022

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    Very detailed very friendly to talk to great value for money and very quick getting report done emailed same day as well as a phone call A+

    Response:
    Thank you for taking the time to review us and your kind comments.
  • Kimberley Webb

    Southend-On-Sea

    18/05/2022

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    From booking through to receipt of the survey report the service was fantastic. Following the survey of the address, the surveyor called me to run me through the findings, it gave me the opportunity to ask questions. He was extremely helpful and knowledgeable. A credit to the company, he was amazing. Would highly recommend and their price was very competitive which is a real bonus.

    Response:
    Thank you for your lovely comments, and for taking the time to review us. I will pass your comments on to David.
  • Irene Harvey

    Colchester

    17/05/2022

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    From the first point of contact which was the receptionist called sam they were so respectful kind and understanding and the surveyor himself called me on the evening after the survey went through everything with me no rush then sent me the report and said any time I want to speak to them regarding the property they could break it down for me.so professional so prompt very very good company I would 100% recommend this company to anybody and have done

    Response:
    Thank you for reviewing us and your kind comments. We are pleased that you were happy with our service.
  • Rudi Gaston

    Chelmsford

    17/05/2022

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    Absolutely fantastic service from start to finish. They are extremly helpfull and thorough. They are a small firm that go the extra mile for there customers.

    Response:
    Thank you for your lovely review and for taking the time to leave it.
  • Barbara Wilson

    Colchester

    19/04/2022

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    We received outstanding service from this small company from start to finish and at a very reasonable cost.The level 3 survey was conducted the day before Good Friday, so we didnt expect to hear anything for a few days. However, we received a phone call that evening giving us an update on the findings, then on Easter Saturday the full report was emailed to us. A very professional service from the first phone call. We can highly recommend using Phoenix.

    Response:
    Thank you for taking the time to share your experiences with Phoenix Surveyors and good luck with your property purchase.
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