They did a great job, friendly & helpful all throughout and had no issues.
From Kristina and Simon in the head office to the porter guys on the day, all were great and everything went really smoothly!
Highly recommend Alpha Pro!
Excellent service. Will recommend them for any future removal
Thank you Alpha Pro for a stress free move. From start to finish the process was professional, efficient, seamless with friendly and helpful staff and reasonable prices. We’re moving again later in the year and will absolutely use you again. Would highly recommend.
All good, on time and all arrived in one piece ;-)
Would recommend this company to anyone and everyone.
Excellent service, excellent value.
Thank you so much, for a totally stress free move.
Brilliant thoroughly recommend them
Seamless and straightforward move to my new home.
Very polite and friendly team. Everything was carefully transported and arrived without damage. Communication was quick and the team were on time and very accommodating. Great value for money. Would definitely recommend and happily use Alpha Pro again.
Very friendly customer service. On time and very efficient. The two guys were very professional and friendly and knew their job well. They did their job neatly and quickly both at our old property and the new one. Very happy and satisfied with their service. 100% recommended.
Really good .. really efficient .. would recommend .. (surprised me tbh as I’d just got them through this website !)
They are professional! They made a stressful day full of joys. Highly recommended.
Pleasant people very professional.
Slava and his team were really friendly. We had a personal review of our property before the quote was given. Crates were included for packing and delivered a week before we moved, which was super helpful.
There was some accidental damage to out sofa but Alpha Pro took full responsibility and had it repaired (was like new!) and delivered within a week.
Would recommend their service
The moving with AlphaPro worked out, but the customer service challenged my trust and made me feel uneasy.
Initially, AlphaPro made a "mistake" in my quote that I only learned about after paying the booking fee. I could then choose to pay an extra £100 for fuel charge or cancel the service and have my booking fee returned. I proceeded with the extra charge.
Then, I was not allowed to travel in the van with the porter and AlphaPro declined to share their location, alluding to a confidentiality clause that is not in the terms and conditions. When I suggested that I could easily track the van, I was told that that was "illegal" and that my suggestion was "alarming". I found it suspicious that they would not let me know where my belongings are.
On the day of the move, everything went as agreed. The porter did a good job, they were proactive and easygoing.
There was a final "mistake", though. After paying the outstanding moneys specified in the closing invoice, I was told that they had forgotten to include the £55 of VAT charge in the invoice. They also forgot to attach the new invoice. The following day they sent the amended invoice and I could pay the outstanding moneys.
Well it did go ahead as when I asked about how the payment will be organised I never had an answer
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