Alpha Pro Removals Ltd

Alpha Pro Removals

Northolt, Middlesex
Superb
based on 16 reviews
member since January 2019
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Overview

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Reviews & Ratings
Customer Reviews
  • Amy Molloy

    Brentford

    5/09/2020

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    They did a great job, friendly & helpful all throughout and had no issues.

  • Marcio Arenda

    London

    29/08/2020

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    From Kristina and Simon in the head office to the porter guys on the day, all were great and everything went really smoothly!
    Highly recommend Alpha Pro!

    Response:
    Thank you for your review! Always happy to help our valuable customers :)
  • Praveen Selladurai

    Hounslow

    5/08/2020

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    Excellent service. Will recommend them for any future removal

    Response:
    Thank you for your review! Always happy to help!
  • Kelly

    Richmond

    29/02/2020

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    Thank you Alpha Pro for a stress free move. From start to finish the process was professional, efficient, seamless with friendly and helpful staff and reasonable prices. We’re moving again later in the year and will absolutely use you again. Would highly recommend.

    Response:
    Thank you for your review! It was a pleasure to help you with your house move and looking forward to hearing from you when you need our assistance again!
  • Sylvain

    London

    30/01/2020

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    All good, on time and all arrived in one piece ;-)

    Response:
    Thank you for your review! Always about the quality!
  • Paul Wood

    Ruislip

    23/11/2019

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    Would recommend this company to anyone and everyone.
    Excellent service, excellent value.
    Thank you so much, for a totally stress free move.

    Response:
    Thank you for your great review! You are very welcome! If you need any help in the future just let us know.
  • Scott Davis

    London

    13/11/2019

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    Brilliant thoroughly recommend them

    Response:
    Thank you for your review! It was a pleasure to help you out with your house move as well as some lessons to learn.
  • Neil Shah

    London

    4/11/2019

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    Seamless and straightforward move to my new home.

    Response:
    Thank you for your review! It is always smooth and easy when planned well and worth to mention that you were very well prepared for the house relocation!
  • Lauren

    Egham

    10/08/2019

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    Very polite and friendly team. Everything was carefully transported and arrived without damage. Communication was quick and the team were on time and very accommodating. Great value for money. Would definitely recommend and happily use Alpha Pro again.

    Response:
    Thank you for your review! It was a pleasure to help you out with your house relocation from London to Glasgow. If you need any help in the future just let us know!
  • Soheil Zadeh

    London

    25/07/2019

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    Very friendly customer service. On time and very efficient. The two guys were very professional and friendly and knew their job well. They did their job neatly and quickly both at our old property and the new one. Very happy and satisfied with their service. 100% recommended.

    Response:
    Thank you for your review! We are proud to have a personal and very professional approach to our customers and your satisfaction is our aim.
  • Zafrul Bhuia

    Brentford

    11/07/2019

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    Really good .. really efficient .. would recommend .. (surprised me tbh as I’d just got them through this website !)

    Response:
    Thank you for your review! We are happy when our customer is happy!
  • Huanhuan Li

    Harrow

    10/04/2019

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    They are professional! They made a stressful day full of joys. Highly recommended.

    Response:
    Thank you for this review! Always happy to help!
  • Orleen Hylton

    London

    7/03/2019

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    Pleasant people very professional.

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    Thank you!
  • Gurpreet Gupta

    Feltham

    13/04/2019

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    Slava and his team were really friendly. We had a personal review of our property before the quote was given. Crates were included for packing and delivered a week before we moved, which was super helpful.
    There was some accidental damage to out sofa but Alpha Pro took full responsibility and had it repaired (was like new!) and delivered within a week.
    Would recommend their service

    Response:
    Thank you for your review! We are happy to be helpful and if some unexpected issues happens we always trying to resolve it in best possible way.
  • Rgm

    London

    6/08/2020

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    The moving with AlphaPro worked out, but the customer service challenged my trust and made me feel uneasy.
    Initially, AlphaPro made a "mistake" in my quote that I only learned about after paying the booking fee. I could then choose to pay an extra £100 for fuel charge or cancel the service and have my booking fee returned. I proceeded with the extra charge.
    Then, I was not allowed to travel in the van with the porter and AlphaPro declined to share their location, alluding to a confidentiality clause that is not in the terms and conditions. When I suggested that I could easily track the van, I was told that that was "illegal" and that my suggestion was "alarming". I found it suspicious that they would not let me know where my belongings are.
    On the day of the move, everything went as agreed. The porter did a good job, they were proactive and easygoing.
    There was a final "mistake", though. After paying the outstanding moneys specified in the closing invoice, I was told that they had forgotten to include the £55 of VAT charge in the invoice. They also forgot to attach the new invoice. The following day they sent the amended invoice and I could pay the outstanding moneys.

    Response:
    Thank you for your review. Answering to your comments: 1. When you paying the booking fee, you normally book the date. You always can cancel the moving date if you feel concerned with offered services. 2. It is illegal to use removal van as a taxi as our drivers does not hold PCO licence to carry passengers. That mind that you are not insured, therefore in case any accident not covered with any type of insurance. 3. We have trackers installed on all our vehicles and can track 24/7. The willing of customer to track the vehicle is alarming to us. Your belongings safely loaded into the removal vehicle, covered with Goods in Transit Insurance.Due to all indicated before we can not accept 1-star review as the relocation service for you was executed very well as you stated in your comment.Have a nice day!
  • Florence

    London

    7/09/2020

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    Well it did go ahead as when I asked about how the payment will be organised I never had an answer

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