Alpha Pro Removals Ltd

Alpha Pro Removals

Northolt, Middlesex
Superb
based on 36 reviews
member since January 2019
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Reviews & Ratings
Customer Reviews
  • Niall Hendry

    London

    16/07/2021

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    Form start to finish the AlphaPro team were courteous, responsive and understanding via email when my moving day changed around a few times.On the day - the guys were ridiculously efficient and very polite! All in all a 5-star experience.

    Response:
    Thank you for your review! Always an extra mile for our valuable customers.
  • Odunayo Eweniyi

    London

    26/06/2021

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    Yes it went perfectly. Will use again for sure.

    Response:
    Thank you for your review!
  • Raelene

    London

    1/06/2021

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    Admin team were very responsive and helpful. On the move day, the team were efficient and courteous.

    Response:
    Thank you for your review!
  • Max Von Bonin

    London

    28/05/2021

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    good communication and good team on the ground.

    Response:
    Thank you for your review!
  • Deborah

    London

    13/05/2021

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    Alpha Pro were fantastic! Booking was easy and our movers on the day were fab- thanks Thomas and Sasha for a very smooth and quick morning of moving! Would highly recommend!

    Response:
    Thank you for your great review!
  • Kitty

    London

    22/04/2021

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    After anxiously researching endlessly for a good removal company in London, we decided to go with Alpha Pro, and are so happy we did. Not only did they offer the most competitive price, they were top quality too. Kristina in HQ was so helpful and efficient, and the removers were careful and understanding. A seamless experience, so happy we found Alpha Pro and will definitely use them again.

    Response:
    Thank you for your great review!
  • George Roberts

    Princes Risborough

    13/04/2021

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    Brilliant company, would use again and recommend to anyone

    Response:
    Thank you for your review!
  • Gloria Okello

    Greenford

    12/04/2021

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    The gentlemen were polite and professional and completed the move so fast I can't believe it!! Customer service was brilliant don't hesitate to pick them . Great company

    Response:
    Thank you for your review!
  • Jessica Chan

    London

    9/04/2021

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    Fast packing of van and were able to fit most of our belongings in! (We had alot!) Competitive pricing and super professional.

    Response:
    Thank you for your review!
  • Tom

    London

    14/03/2021

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    They arrived on time, moved all furniture into the rooms. Very quick, very polite, and much less stress for me.

    Response:
    Thank you for your review!
  • Melinda Sulkama

    London

    13/03/2021

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    AlphaPro Removals did a really good job. I am pregnant so I can't really lift anything, and they were so considerate they delivered the sofa first so I could have somewhere to sit down. Would book them again if I am moving within London.

    Response:
    Thank you for your great review! Looking forward to assist you again when you need it!
  • Yigit

    London

    8/03/2021

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    Smooth move, friendly staff. Also very good communication during the price agreement phase.

    Response:
    Thank you so much for for your great review!
  • Manuel Rodriguez

    London

    12/02/2021

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    We have been moving from London to Luxembourg on January 2021, in full COVID and Brexit craziness. The people at AlphaPro have been super. From the clear explanation of all the procedures to quick and swift packing and loading.
    High experience and professionalism with a touch of kindness, thank you AlphaPro!

    Response:
    Thank you so much for for your great review!
  • Lizzie Armstrong

    London

    10/01/2021

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    Highly recommended, easy to communicate with and very friendly.

    Response:
    Thank you for your review!
  • Philippa M.

    London

    10/01/2021

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    Smooth process, quick & professional packers. All items sorted appropriately & would recommend for future moves. Thank you.

    Response:
    Thank you for your review! Happy to assist!
  • Sandra Mckie

    London

    25/12/2020

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    The removals men on the day were absolutely brilliant, they handled everything with care and did a wonderful job. Would highly recommended this company.

    Response:
    Thank you for your great review!
  • Ethan

    London

    22/12/2020

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    Fantastic service, super efficient, couldn't have asked for a better experience

    Response:
    Thank you for your review!
  • Amy Molloy

    Brentford

    5/09/2020

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    They did a great job, friendly & helpful all throughout and had no issues.

    Response:
    Thank you for your review!
  • Marcio Arenda

    London

    29/08/2020

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    From Kristina and Simon in the head office to the porter guys on the day, all were great and everything went really smoothly!
    Highly recommend Alpha Pro!

    Response:
    Thank you for your review! Always happy to help our valuable customers :)
  • Praveen Selladurai

    Hounslow

    5/08/2020

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    Excellent service. Will recommend them for any future removal

    Response:
    Thank you for your review! Always happy to help!
  • Kelly

    Richmond

    29/02/2020

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    Thank you Alpha Pro for a stress free move. From start to finish the process was professional, efficient, seamless with friendly and helpful staff and reasonable prices. We’re moving again later in the year and will absolutely use you again. Would highly recommend.

    Response:
    Thank you for your review! It was a pleasure to help you with your house move and looking forward to hearing from you when you need our assistance again!
  • Sylvain

    London

    30/01/2020

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    All good, on time and all arrived in one piece ;-)

    Response:
    Thank you for your review! Always about the quality!
  • Paul Wood

    Ruislip

    23/11/2019

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    Would recommend this company to anyone and everyone.
    Excellent service, excellent value.
    Thank you so much, for a totally stress free move.

    Response:
    Thank you for your great review! You are very welcome! If you need any help in the future just let us know.
  • Scott Davis

    London

    13/11/2019

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    Brilliant thoroughly recommend them

    Response:
    Thank you for your review! It was a pleasure to help you out with your house move as well as some lessons to learn.
  • Neil Shah

    London

    4/11/2019

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    Seamless and straightforward move to my new home.

    Response:
    Thank you for your review! It is always smooth and easy when planned well and worth to mention that you were very well prepared for the house relocation!
  • Lauren

    Egham

    10/08/2019

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    Very polite and friendly team. Everything was carefully transported and arrived without damage. Communication was quick and the team were on time and very accommodating. Great value for money. Would definitely recommend and happily use Alpha Pro again.

    Response:
    Thank you for your review! It was a pleasure to help you out with your house relocation from London to Glasgow. If you need any help in the future just let us know!
  • Soheil Zadeh

    London

    25/07/2019

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    Very friendly customer service. On time and very efficient. The two guys were very professional and friendly and knew their job well. They did their job neatly and quickly both at our old property and the new one. Very happy and satisfied with their service. 100% recommended.

    Response:
    Thank you for your review! We are proud to have a personal and very professional approach to our customers and your satisfaction is our aim.
  • Zafrul Bhuia

    Brentford

    11/07/2019

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    Really good .. really efficient .. would recommend .. (surprised me tbh as I’d just got them through this website !)

    Response:
    Thank you for your review! We are happy when our customer is happy!
  • Huanhuan Li

    Harrow

    10/04/2019

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    They are professional! They made a stressful day full of joys. Highly recommended.

    Response:
    Thank you for this review! Always happy to help!
  • Orleen Hylton

    London

    7/03/2019

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    Pleasant people very professional.

    Response:
    Thank you!
  • David Jody Franco

    Woking

    27/05/2021

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    I've contacted Alpha Pro to leave the UK in February and organized everything by the end of April. Proposed service and quotation were in line with other competitors, they placed themselves well on the value for money topic. Definitely positive the manager review, he was able to mange the uncertainties of the Corona time, all the documentation to leave the EU (Customs had no complain at all) and last minute extras as well. Regarding Storage I had the first van coming in 6 days (as agreed), all the furniture were in same conditions as loading and the remaining boxes arrived in 20 days in perfect conditions. This for me is a clear indication that their storage facility was up to the task. The only improvement that I suggest to them is in the operations area, they take care of your stuff but comparing them with my previous international move they could do more wrapping. To be fair I spent 10% less with them so some differences are expected.
    Bottom line: yes definetly use their services, evaluate more expensive movers if you have luxury items.

    Response:
    Thank you for you review! We surely will take your comments into consideration in order to improve our services.
  • Malcolm Fernandes

    London

    3/02/2021

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    Great easy communications beforehand. Quick and professional on the day. Charged as quoted. Would use again.

    Response:
    Thank you so much for your great review! If you or your friends need any assistance in the future just let us know.
  • Gurpreet Gupta

    Feltham

    13/04/2019

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    Slava and his team were really friendly. We had a personal review of our property before the quote was given. Crates were included for packing and delivered a week before we moved, which was super helpful.
    There was some accidental damage to out sofa but Alpha Pro took full responsibility and had it repaired (was like new!) and delivered within a week.
    Would recommend their service

    Response:
    Thank you for your review! We are happy to be helpful and if some unexpected issues happens we always trying to resolve it in best possible way.
  • Rgm

    London

    6/08/2020

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    The moving with AlphaPro worked out, but the customer service challenged my trust and made me feel uneasy.
    Initially, AlphaPro made a "mistake" in my quote that I only learned about after paying the booking fee. I could then choose to pay an extra £100 for fuel charge or cancel the service and have my booking fee returned. I proceeded with the extra charge.
    Then, I was not allowed to travel in the van with the porter and AlphaPro declined to share their location, alluding to a confidentiality clause that is not in the terms and conditions. When I suggested that I could easily track the van, I was told that that was "illegal" and that my suggestion was "alarming". I found it suspicious that they would not let me know where my belongings are.
    On the day of the move, everything went as agreed. The porter did a good job, they were proactive and easygoing.
    There was a final "mistake", though. After paying the outstanding moneys specified in the closing invoice, I was told that they had forgotten to include the £55 of VAT charge in the invoice. They also forgot to attach the new invoice. The following day they sent the amended invoice and I could pay the outstanding moneys.

    Response:
    Thank you for your review. Answering to your comments: 1. When you paying the booking fee, you normally book the date. You always can cancel the moving date if you feel concerned with offered services. 2. It is illegal to use removal van as a taxi as our drivers does not hold PCO licence to carry passengers. That mind that you are not insured, therefore in case any accident not covered with any type of insurance. 3. We have trackers installed on all our vehicles and can track 24/7. The willing of customer to track the vehicle is alarming to us. Your belongings safely loaded into the removal vehicle, covered with Goods in Transit Insurance.Due to all indicated before we can not accept 1-star review as the relocation service for you was executed very well as you stated in your comment.Have a nice day!
  • Florence

    London

    7/09/2020

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    Well it did go ahead as when I asked about how the payment will be organised I never had an answer

    Response:
    Thank you for your review! But it is not really clear of why you valued our service so low? Please contact the office so we can assist you.
  • Ieva Kivakaite

    London

    25/07/2021

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    Guys were friendly and did their job quickly. However one piece of furniture was badly damaged by accident (don't blame the guys, it slipped out of hands- can happen to anyone). But I was very disappointed with company policy, because apparently, it doesn't matter what is the cost of the damaged (or lost) item - Alpha pro compensation will only be 40!!!! So be careful anyone, who decides to use Alpha pro services for higher value belongings (like flat screen TV for example), because if they smash it - you will get 40!!!! Because it's in their Terms and Conditions.

    Response:
    Thank you for your review! However, we can not accept this 2-star review as the company policy provided by our Association (AIM) and we act within Terms & Conditions. You never went for an option of extending insurance for your belonging or get it from the third party as it was offered to you in very first emails.
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