Admin team were very responsive and helpful. On the move day, the team were efficient and courteous.
good communication and good team on the ground.
Alpha Pro were fantastic! Booking was easy and our movers on the day were fab- thanks Thomas and Sasha for a very smooth and quick morning of moving! Would highly recommend!
After anxiously researching endlessly for a good removal company in London, we decided to go with Alpha Pro, and are so happy we did. Not only did they offer the most competitive price, they were top quality too. Kristina in HQ was so helpful and efficient, and the removers were careful and understanding. A seamless experience, so happy we found Alpha Pro and will definitely use them again.
Brilliant company, would use again and recommend to anyone
The gentlemen were polite and professional and completed the move so fast I can't believe it!! Customer service was brilliant don't hesitate to pick them . Great company
Fast packing of van and were able to fit most of our belongings in! (We had alot!) Competitive pricing and super professional.
They arrived on time, moved all furniture into the rooms. Very quick, very polite, and much less stress for me.
AlphaPro Removals did a really good job. I am pregnant so I can't really lift anything, and they were so considerate they delivered the sofa first so I could have somewhere to sit down. Would book them again if I am moving within London.
Smooth move, friendly staff. Also very good communication during the price agreement phase.
We have been moving from London to Luxembourg on January 2021, in full COVID and Brexit craziness. The people at AlphaPro have been super. From the clear explanation of all the procedures to quick and swift packing and loading.
High experience and professionalism with a touch of kindness, thank you AlphaPro!
Highly recommended, easy to communicate with and very friendly.
Smooth process, quick & professional packers. All items sorted appropriately & would recommend for future moves. Thank you.
The removals men on the day were absolutely brilliant, they handled everything with care and did a wonderful job. Would highly recommended this company.
Fantastic service, super efficient, couldn't have asked for a better experience
They did a great job, friendly & helpful all throughout and had no issues.
From Kristina and Simon in the head office to the porter guys on the day, all were great and everything went really smoothly!
Highly recommend Alpha Pro!
Excellent service. Will recommend them for any future removal
Thank you Alpha Pro for a stress free move. From start to finish the process was professional, efficient, seamless with friendly and helpful staff and reasonable prices. We’re moving again later in the year and will absolutely use you again. Would highly recommend.
All good, on time and all arrived in one piece ;-)
Would recommend this company to anyone and everyone.
Excellent service, excellent value.
Thank you so much, for a totally stress free move.
Brilliant thoroughly recommend them
Seamless and straightforward move to my new home.
Very polite and friendly team. Everything was carefully transported and arrived without damage. Communication was quick and the team were on time and very accommodating. Great value for money. Would definitely recommend and happily use Alpha Pro again.
Very friendly customer service. On time and very efficient. The two guys were very professional and friendly and knew their job well. They did their job neatly and quickly both at our old property and the new one. Very happy and satisfied with their service. 100% recommended.
Really good .. really efficient .. would recommend .. (surprised me tbh as I’d just got them through this website !)
They are professional! They made a stressful day full of joys. Highly recommended.
Pleasant people very professional.
I've contacted Alpha Pro to leave the UK in February and organized everything by the end of April. Proposed service and quotation were in line with other competitors, they placed themselves well on the value for money topic. Definitely positive the manager review, he was able to mange the uncertainties of the Corona time, all the documentation to leave the EU (Customs had no complain at all) and last minute extras as well. Regarding Storage I had the first van coming in 6 days (as agreed), all the furniture were in same conditions as loading and the remaining boxes arrived in 20 days in perfect conditions. This for me is a clear indication that their storage facility was up to the task. The only improvement that I suggest to them is in the operations area, they take care of your stuff but comparing them with my previous international move they could do more wrapping. To be fair I spent 10% less with them so some differences are expected.
Bottom line: yes definetly use their services, evaluate more expensive movers if you have luxury items.
Great easy communications beforehand. Quick and professional on the day. Charged as quoted. Would use again.
Slava and his team were really friendly. We had a personal review of our property before the quote was given. Crates were included for packing and delivered a week before we moved, which was super helpful.
There was some accidental damage to out sofa but Alpha Pro took full responsibility and had it repaired (was like new!) and delivered within a week.
Would recommend their service
The moving with AlphaPro worked out, but the customer service challenged my trust and made me feel uneasy.
Initially, AlphaPro made a "mistake" in my quote that I only learned about after paying the booking fee. I could then choose to pay an extra £100 for fuel charge or cancel the service and have my booking fee returned. I proceeded with the extra charge.
Then, I was not allowed to travel in the van with the porter and AlphaPro declined to share their location, alluding to a confidentiality clause that is not in the terms and conditions. When I suggested that I could easily track the van, I was told that that was "illegal" and that my suggestion was "alarming". I found it suspicious that they would not let me know where my belongings are.
On the day of the move, everything went as agreed. The porter did a good job, they were proactive and easygoing.
There was a final "mistake", though. After paying the outstanding moneys specified in the closing invoice, I was told that they had forgotten to include the £55 of VAT charge in the invoice. They also forgot to attach the new invoice. The following day they sent the amended invoice and I could pay the outstanding moneys.
Well it did go ahead as when I asked about how the payment will be organised I never had an answer
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