Berks Removals

Berks Removal Ltd

Superb
based on 15 reviews
member since June 2022
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Reviews & Ratings
Customer Reviews
  • Kevin Locke

    Guildford

    28/11/2023

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    The cost almost doubled from 13,000 to 23,000 after collecting our household goods, before Berks would deliver. They claimed unforeseen circumstances despite having three lengthy email chains clarifying that we thought they were severely under-budgeting, prior to agreeing a contract with Berks. They insisted needing only 3 Luton Vans despite knowing we are a 40-foot container. They asked us how to book a ferry days before packing our house, and they had no idea ferries impose weight limits for vans. The only actual unforeseen circumstance was 1 of 7 vans having mechanical troubles. However, they used the term unforeseen circumstance so often they must be blind. They admitted all the additional costs were their own internal mistakes, yet in addition to penalizing the customer for Berks mistakes, they also informed us they made a 20% profit (actual costs were 19k of 23k). Stay far far away, Berks will only bring you regret.

  • Wai Lok Tung

    Guildford

    25/09/2023

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    They using too long time to moving my , Moving in same area , moving 5 large item, dismantle and assembly. They used 5 hrs, which distance fm home to home only 3 mins .Overall they doing good , but I just not happy on moving time, I don't think so it need used 5 hrs

  • Ali Hulley

    Guildford

    3/09/2023

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    Earlier this week I moved from Surrey to Earlsfield with Berks Removals. Moving a four bedroom house on my own I was quite worried but the team were fab. Malik, Shabir, Mo, Ali dismantled everything and put them back up at my new property and took extra care of particular things that mattered to me. Would reccomend the company and this team and will use again in future. Thanks guys!

  • Ric

    Oxford

    28/07/2023

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    Initially I had doubts about using this company, but they were insistent that their very competitive quote was fixed and that there would be absolutely no additional costs. I used their packing service which was carried out very efficiently and at breakneck speed - with all the boxes and paper delivered the day before. On the actual move day, six operatives loaded the contents of our 4 bed house in less than four hours. There was a wait at the new house while the key was collected with no extra charges and the unloading was carried out just as quickly as the loading. Nothing was too much trouble for these operatives and nothing too heavy or awkward for them to deal with. They were considerate, friendly and hard working. Coffee and biscuits did make a little difference!I would have absolutely no hesitation in recommending this company who have been true to their word - the price you get is, at the end of the move, the price you pay for a job well done.

  • Katie Storey

    Oxford

    26/06/2023

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    I recently had the opportunity to use the services of Berks Removals for my house relocation, and overall, I was quite satisfied with their service. From start to finish, they demonstrated professionalism and efficiency in handling the entire moving process. On the day of the move, the Berks Removals team arrived punctually, as promised. The movers were well-prepared and came equipped with all the necessary packing materials and tools. They efficiently packed and loaded my belongings into their moving truck, ensuring that everything was properly secured and protected. I was particularly impressed with their attention to detail and care in handling fragile items, as they took extra precautions to prevent any damage.During transit, Berks Removals kept me informed about the progress of the move, which gave me peace of mind. Upon arrival at my new home, the team quickly unloaded and placed the furniture and boxes in the designated rooms. They were willing to accommodate my requests and even helped with the assembly of larger items.

  • Julie Sellick

    Guildford

    6/06/2023

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    Excellent friendly service I would totally recommend

  • Anannya

    Reading

    13/05/2023

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    Really efficient & quick movers! Really friendly. Did such a great job moving us in! And great value for money! Thank you so much for your service :)

  • Sue Powney

    Reading

    11/05/2023

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    Very professional, job well done. The removal men worked well hard. It took ages for me to get the keys to my new property. They waited very patiently for me. Id DEFINITELY recommend them to friends and family.

  • Imtiaz Kazi

    Hemel Hempstead

    5/05/2023

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    The whole team were a pleasure to deal with. Everything was done super efficiently and quickly. Would absolutely recommend!

  • Christian Lander Viray

    Reading

    17/04/2023

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    Good service, friendly staff. They go straight to work no questions asked.

  • James Grogan

    Twickenham

    5/04/2023

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    Compare my Move website. Excellent service throughout, great experience no issues

  • Rajesh Varadarajan

    Reading

    1/04/2023

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    Very prompt and friendly guys.Were there exactly at 8 am and were done exactly at 12:30.Very polite and accommodative. As promised dismantled any necessary furniture and assembled at the new place.Will definitely use in the future

  • Dawn Mackney

    Reading

    16/03/2023

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    The removal men were absolutely amazingly brilliant hard working Office staff however - what can I say that's printable?? awful horrendous disgusting behavior!!!!!! On video quote I was told 3 to 4 vans needed The day of removal only 2 vans arrived (moving over 100 miles away)When queried they said Id have to pay big discounted price of 500 for another van (which I had to do)Im now having to pay to hire another can myself and 2fantastic friends to move the rest of my stuff. Please avoid at all costs In my opinion they are an awful company to use They said theyd send a third van however wouldnt unload until I paid My advise steer well clear - very unprofessional Even the manager was horrid STEER CLEAR at all costs thus site is set up to be able to help people at a very stressful time in their lives - my stress levels were definitely through the roof and many tears shed

    Response:
    Hi mam, I I sincerely apologies for your disappointment toward us. I looked in to it and get to know that the quote we send you via mail and text was correctly followed. We provide you in written form that on the day of move 2 vans will be provided. And on the survey day, the stuff you showed according to that we gave you a written quote since, as you are aware, nothing in business is ever provided orally; instead, everything is done in writing by email or text, allowing for later proof. You are saying that in verbal our survey man told you of 3 to 4 vans and i check on my side nothing happen like that. Thanks!
  • Ruth Mullen

    Oxford

    18/11/2022

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    Excellent service nothing was to much trouble. Made a stressful day run very smoothy.

  • Heather Jenkins

    Hemel Hempstead

    13/10/2022

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    Appalling company. Worst move in 40 years. They will tell you anything to get your business. Once its too late to switch movers they will tell you the complete opposite. I specifically asked if they took credit cards and was told yes in email. Two days before the move they said no. It put me in a horrible place financially. The person who conducted the survey came to my house. I received a quote. I was happy with the quote as they were the lowest of the 5 movers. On the day of the move they showed up in a tiny van that was far too small for the contents of my house. I know the contents of my house. I told them they is no way this will fit. Four hours later I was right. They charged me double the quoted price for another van. They blamed me for having to get another van and said we told you in email what type of van. I dont know vans! How could it possibly be my fault when I didnt conduct the survey? They said its common and happens to a lot of their clients. Well, in a professional moving world that doesnt happen. They used second hand dirty boxes as well.

    More Information

    Areas Covered

    Guildford (GU), Harrow (HA), Hemel Hempstead (HP), Kingston-upon-Thames (KT), Oxford (OX), Reading (RG), Slough (SL), Twickenham (TW), Southall (UB)

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