Best Rate Removals

Great value, friendly and professional service, would recommend.

When I moved out they helped me to move out in time. They arrived early in the morning and we were out by the due time. The new property was not ready so I had to use their storage for three weeks. They sent me invoices and I always paid in time. The moving in the new property I had different people of the team. One of them told me they were taking few minutes of break.. At the end of the moving one of the team called the office and they asked me to pay without receiving an invoice. They waited outside for me to pay but I told them I needed to have the invoice first like the did with the other payments. I did not like they waited in the moving truck for me to pay. I was paying them. They also decided to take five minutes of break when I was paying them. I had different people of the team when I moved in the new property and I did not like one of them. I felt he was upset working on Sunday when they accepted to work on that day. Read more

The van was there early, the men were friendly and accommodating. They were methodical and careful with all items and made sure that things were covered and secured properly when loaded onto the van. They put the bed and tables together for me in the flat and made no issue about anything. I paid slightly more as included the additional insurance. Also, any additional time taken is charged by the hour. Would definitely recommend this company. Read more

Our experience with Best Rate could not have been much better. The office was easy to contact and happy to answer all our questions and the team who packed up our house and carried out the actual move were friendly and efficient (and also kept our 8 year old daughter entertained). Read more

Good value. Flexible. Hardworking

The guys were incredibly hepful and very hard working.

This company is very reliable and helpful. Day of removal went smoothly. Removal men were very nice and efficient.I will recommend them to all my friends.

Having been told everything would fit in a Luton, it then transpired that everything was actually too heavy and we had to rent an additional van. The guys were professional and hard working throughout. Read more

They were very professional, kind and quick.

Two bulgarian men came on my moving day and were super nice . We thought we won't fit with all of our stuff into the van but they were so smart and played tetris very well with our furniture and boxes and we fit everything in one go.Very nice people, if I move again definitely I want them for moving Read more

The team were brilliant- efficient and calm. They made everything easy. I highly recommend.

Used Best Rate for our removal service - guys were good packed everything carefully into the truck.

Found the 2 men very helpful and polite ,nothing was too much for them Putting everything I hadn't packed into boxes was labelled, On getting to the new house, the next morning, the unpacking was done efficiently and seemed quickly.Would recommend them to anyone moving in London Read more

a very good company to use if i have to move in the future i'll use them again.from the booking over the phone they were friendly polite and professional.they provided a quote which was value for money .their communication was excellent.on the day of the move they were on time and sent 3 gentleman who worked extremely hard and were careful with my possessions .i highly recommend them to anybody who's looking to move . Read more

Very efficient, punctual and friendly

Very professional move. Very happy with the service

Perfect service during a tricky move. Petrol chrisis; chaotic move due to solicitor problems and they were flexible and accommodating. Couldnt ask for more

I thought this would be a good company as they had good ratings. I got charged for a 2nd van that we didnt use and an extra 3 hours, 2 of which was the movers taking breaks. They took 10 minutes break every hour and their 30 minutes lunch was 75! My charge at the end of the day was 4 times the initial quote. My last mover got our flat done in 3 hours these guys took 8! Exceedingly disappointed, would not recommend! Read more

Punctual and efficient. On the day of the move the guys turned up bang on time were respectful of our furniture, very polite and they worked really hard. Can highly recommended!

Really great service. The Guys sent on the day were very professional, took really good care of our furniture and stuff and brought great attitude. I'd use them again any time. Gentleman from the office was a dream to deal with and made all communication very clear and simple. They made a stressful and slightly complicated move a breeze. Really good company, would recommend them even to my grandma, they are that good and lovely. Read more

I highly recommend Best Rate Removals. We used them to move our family to a third floor flat with no lift. They did it quickly, efficiently and, even after countless flights, a friendly smile. Competitively priced and easy to book. I wouldnt hesitate to use them for my next move. Read more

No, I would not recommend this company! The guys/removers were great but, did leave behind a few items. The office were not interested about this in the slightest . Would not let the guys go ( Devon back to London) until I paid the bill in full. Plus, day before removals day called to say forgot to include all fuel monies on invoice! Terrible customer service from office. Read more

The team were efficient and friendly throughout the process. Hassle free on the day. Would definitely recommend this company.

Really great service. Showed up on time. Whipped through the move with no hassle.No surprise on the invoice.

Best Rate came through for us when our moving date changed at the last minute right before the stamp duty deadline.

I highly recommend this company all the staff were very helpful and worked non stop to get my 200 mile house move to be as easy for me as possible!

The 2 gents that arrived were unbelievably friendly and helpful. They completed everything fast and efficiently. They were polite and nothing was too much. For the price you pay, you get amazing service. I will be using them again for my next move! Read more

I thought they did an OK job. The customer service was was swift and responsive until they sent me an invoice - I had to follow up 3 days later for them to reply. The movers were really really slow the last half an hour, just so they could charge me for an extra hour. Hardly a??best ratea?? removal and that was a bit disappointing. Read more

We were looked after with happy to help removal chaps

Very pleased with this service. Would recommend them.

Fantastic, friendly and professional service. Would definitely recommend and would use again

Quick and reliable. Great customer service and very low price.

Fantastic service. Will use again. Thank you

Great service all around. The removal men where fantastic and worked so hard. Would highly recommend Best Rate Removals.

All done flawlessly on the day, via three flights of stairs,and great value for money.

Amazing service and highly professionals!!!
Highly recommended!!!!

Excellent service, smooth operation.

Great service, very professional throughout.

They were absolutely brilliant. They arrived early, they were extremely helpful and efficient and we were very satisfied. I would highly recommend them.

The guys on the day were very meticulous and helpful. However I asked for 3 guys but only got sent 2 which meant I paid for many extra hours as they took a very long time. Rather disappointing and not what I expected Read more

Very helpful, very professional and the guys working on the day were friendly, hardworking, thorough and very careful with everything. Highly recommend!

Left a sofa and a chester arguing it didnt fit through the stairs of the new flat. One week later i hired another team and they took both items through the stairs perfectly without trouble.

Very helpful and friendly, all went well

Arrived on time, efficient, no damage.

Really friendly, experienced, responsible and quick team did my entire move perfectly! Thanks so much.

Best rate removals were excellent on the day. They also offer end of tenancy cleaning service with a discount for booking both. Would definitely use both services again.

I had a problem with a few items.
After contacting their customer service I got no where
and found them very defensive.

Very helpful, friendly, conscientious staff.
I would highly recommend this company.

They were very professional and easy to work with. Would work with them again.

Consultation team were fantastic, listened to all my queries and went above and beyond in tailoring the job for us. Matthew especially did a fantastic job. The move team performed extremely well 99.5% of the time, which is far better than I have ever experienced previously. Highly recommended to anyone moving home. Read more

Overall the service was good, however when it came to the moving day the truck arrived about 20-25 minutes later than it should have as I made the same journey by car. I was still charged extra for this time despite complaining and this left me unsatisfied as this is a bad business practice. Read more

Very efficient and customer service was excellent. Prices very competitive!

Fantastic overall. Well organized and careful with the belongings and the property.

Very impressed with their service. Polite, efficient and took a lot of care.

They were very professional ,polite and helpful. Nothing was too much they made our move really easy both ends a great service in all.I would highly recommend them .5 gold star company.

Best Rate were the best value and they delivered as promised on the two days. All goods made it unharmed and the team were friendly, courteous and efficient.

On time on the day, quick feedback by office team when needed. The move was done quickly and safely. No damage to my things.

Excellent service, punctual at arriving, very helpful and careful along the way. Definitely recommend them.

Efficient team, did a great job.

Super fast moving, took great care of our stuff and had a sense of humour throughout. Lovely guys, wouldn't hesitate to recommend them. Fantastic value for money too.

Very helpful from initial contact through to the actual move.

Fairly smooth removal on the day but they need to send someone round beforehand to get an exact understanding of what needs transporting.

The drivers were not aware that mattresses needed removing? I asked for a 3 man team initially with their largest van but they told me 2 men and a smaller van would be enough.

As I mentioned before you need an accurate estimate from them and the only way to do this is having somebody come round from their company.

I have also noticed damages to my sofa set which I will claim via insurance. Read more

Guys were very efficient and I was done after 1.5 hours.

A move from hell. Only positive thing is the actual crew that was here on the day - they worked very hard.
Packing was not finished on the day before which meant that the crew of 5 wherecten inly 3 because they had to finish packaging first. We ran out of packing material on the day. Despite several phone calls to customer service they did not provide more men to move as was needed nor did they provide extra packaging material.
Very valuable paintings and art were handled with utter disrespect and several lampshades are damaged due to insufficient packaging. Boxes were not labelled correct so very difficult to find things afterwords .
Absolutely horrible. Read more

Fantastic delivery guys, made a stressful experience so much easier.

Very good from start to finish. Removal on the day was made all the easier by the helpful and attentive staff.

Good experience with them, they had someone call in sick but had someone come in to sort it and was only a little bit late.

Very efficient throughout the day

The team was very professional and efficient. One thing that stood out the most was their attention to detail. They were extremely careful when moving the items and were great at advising the best way to manage larger items. Read more

Best Rate Removals were absolutely outstanding from start to finish. The home visit to provide a quote was quick, professional and timely. On the day, for both packing and loading/moving, the team were brilliant and made everything work smoothly. Ia??ve never used a better service and Ia??ve moved a number of times. Will definitely use again. Read more

Fantastic team - very friendly, polite, professional and speedy/efficient. Would recommend them to anyone moving house!

They were amazing we moved from London to Wales, they packed everything so well, nothing damaged and on unloading put boxes into the rooms as labelled no damaged goods. No scuffing to walls and they were helpful and friendly. They really took the anxiety out of the move and I would recommend them to anyone. Read more

Really a fabolous company. They have been helpful, honest and quick. All the staff from the day I called to the guys that moved my forniture, have been extra kind and helpful. I was very impressed

Amazing so helpful and willing to go extra mile to help, highly recommend them

Arrived early and did a great and quick job!

Good service overall and were on time

Prompt, reliable and friendly. Highly recommended

Poor communication, unprofessional. When we tried to bring sone issues to their attension, they simply ignored us. Very disappointing

The theee man crew were excellent. They treated my removal with respect and were extremely helpful. Nothing was too much trouble. They were polite, attentive and very quick. They certainly ow their jobs well. It was a pleasure and they made my move very easy. Read more

No matter what you will go over the time limit that you agreed on and it will cost extra. No problem with the move itself we have had no damage ita??s just all a little on the slow side. We were also charged extra for booking late as they had to hire and extra van to accommodate our needs. Although as it just happened the van they turned up with was fully company branded inside out. Read more

The staff who helped to move us were highly professional and worked tirelessly to ensure our move went smoothly.

Daniel, Konstantin and Nathaniel were absolutely amazing. Friendly, polite, hard-working and took great care not to damage anything. Would definitely use them again.

Extremely satisfied with this company

Really recommend using Best Rate Removals. Friendly and hard working staff who made moving easy and stress free. Would use them again!

Very professional and efficient movers. They completed the job faster than the time they quoted, so the job was cheaper than expected. They even disassembled and reassembled a wardrobe which would not fit through the door. The total time, start to finish, for my 2 bedroom apartment was about 3.5 hours (including 30min drive between houses), and everything arrived intact and delivered to the correct rooms. I would highly recommend Best Rate Removals. Read more

Excellent, efficient service - highly recommend this company!

Really hard working people, straight forward to deal with from booking to unpacking, efficient, friendly but professional, taking care of our possessions and making a difficult day as smooth as it could be. Thank you. Read more

Swift and efficient, moving day was stress free because these guys know what they're doing! Highly recommend :)

Organization before the move was pretty good. Always received an email/call back when I had questions, and I felt reassured that the moving day was going to go well. On the moving day the guys showed up on time, packed everything up, locked up our flat, and delivered everything back in the new flat. Some things were broken, but not too bad. They ate some of the chocolate we had in the fridge - energy surely helped them to get the job done.
Overall, I would recommend this company again. One piece of advice - do not get the insurance. It's rubbish - you have to report everything within a week, and there is A?100 excess. Chances are they won't break anything that's expensive enough. In our case it was not worth claiming, but we had paid for it, so we lost money. Read more