They were absolutely brilliant. They arrived early, they were extremely helpful and efficient and we were very satisfied. I would highly recommend them.
Very helpful, very professional and the guys working on the day were friendly, hardworking, thorough and very careful with everything. Highly recommend!
Arrived on time, efficient, no damage.
Really friendly, experienced, responsible and quick team did my entire move perfectly! Thanks so much.
Best rate removals were excellent on the day. They also offer end of tenancy cleaning service with a discount for booking both. Would definitely use both services again.
Very helpful, friendly, conscientious staff.
I would highly recommend this company.
They were very professional and easy to work with. Would work with them again.
Consultation team were fantastic, listened to all my queries and went above and beyond in tailoring the job for us. Matthew especially did a fantastic job. The move team performed extremely well 99.5% of the time, which is far better than I have ever experienced previously. Highly recommended to anyone moving home.
Very efficient and customer service was excellent. Prices very competitive!
Fantastic overall. Well organized and careful with the belongings and the property.
Very impressed with their service. Polite, efficient and took a lot of care.
They were very professional ,polite and helpful. Nothing was too much they made our move really easy both ends a great service in all.I would highly recommend them .5 gold star company.
Best Rate were the best value and they delivered as promised on the two days. All goods made it unharmed and the team were friendly, courteous and efficient.
Excellent service, punctual at arriving, very helpful and careful along the way. Definitely recommend them.
Efficient team, did a great job.
Super fast moving, took great care of our stuff and had a sense of humour throughout. Lovely guys, wouldn't hesitate to recommend them. Fantastic value for money too.
Guys were very efficient and I was done after 1.5 hours.
Fantastic delivery guys, made a stressful experience so much easier.
Very good from start to finish. Removal on the day was made all the easier by the helpful and attentive staff.
Good experience with them, they had someone call in sick but had someone come in to sort it and was only a little bit late.
Very efficient throughout the day
Best Rate Removals were absolutely outstanding from start to finish. The home visit to provide a quote was quick, professional and timely. On the day, for both packing and loading/moving, the team were brilliant and made everything work smoothly. I’ve never used a better service and I’ve moved a number of times. Will definitely use again.
They were amazing we moved from London to Wales, they packed everything so well, nothing damaged and on unloading put boxes into the rooms as labelled no damaged goods. No scuffing to walls and they were helpful and friendly. They really took the anxiety out of the move and I would recommend them to anyone.
Really a fabolous company. They have been helpful, honest and quick. All the staff from the day I called to the guys that moved my forniture, have been extra kind and helpful. I was very impressed
Amazing so helpful and willing to go extra mile to help, highly recommend them
Arrived early and did a great and quick job!
Prompt, reliable and friendly. Highly recommended
The theee man crew were excellent. They treated my removal with respect and were extremely helpful. Nothing was too much trouble. They were polite, attentive and very quick. They certainly ow their jobs well. It was a pleasure and they made my move very easy.
Daniel, Konstantin and Nathaniel were absolutely amazing. Friendly, polite, hard-working and took great care not to damage anything. Would definitely use them again.
Extremely satisfied with this company
Really recommend using Best Rate Removals. Friendly and hard working staff who made moving easy and stress free. Would use them again!
Very professional and efficient movers. They completed the job faster than the time they quoted, so the job was cheaper than expected. They even disassembled and reassembled a wardrobe which would not fit through the door. The total time, start to finish, for my 2 bedroom apartment was about 3.5 hours (including 30min drive between houses), and everything arrived intact and delivered to the correct rooms. I would highly recommend Best Rate Removals.
Excellent, efficient service - highly recommend this company!
Really hard working people, straight forward to deal with from booking to unpacking, efficient, friendly but professional, taking care of our possessions and making a difficult day as smooth as it could be. Thank you.
Swift and efficient, moving day was stress free because these guys know what they're doing! Highly recommend :)
Friendly and respectful crew who worked quickly and efficiently. Would definitely recommend.
The guys did an amazing job over a very long day which was made more challenging due to traffic issues on the preferred route from London to Cheshire. As a result they went without a stop for lunch and completed the unpacking almost 12 hours after starting. A long day with no complaints or moans. Would recommend.
Kingston Upon Thames
The guys were great, very efficient, careful with everything and really helpful. I'd definitely recommend them.
Excellent professional service, friendly stuff, great value for money. Would recommend. Thanks a lot!
I thought they were great - really helpful, efficient and incredibly hardworking. I'll definitely use them again.
Excellent service. We wondered what all the fuss was about as it made moving easy!
Fabulous company. Would definitely recommend and use again.
Although the allocated time ran over, the guys were very helpful, efficient and hard working. They arrived exactly in time and the whole move was executed very professionally . I have already recommended them and my friend’s daughter is using them for her move in August .
Kingston Upon Thames
Smooth efficient and hard workers!! Got the job done quick and it was an easy move! Took the stress off of us would deffo recommend and will be using again when we move next time
The whole process from start to finish was efficient, polite and very professional. This company really did a great job and I would heartily recommend them.
They were friendly and very efficient - most recommended.
Movers took much more than originally expected. Very happy with the service.
I used this removals company recently and not only were they the cheapest and best value for money I had researched they were friendly, professional, fast and efficient. They took the stress of packing off of me and did everything I asked of them. I will definitely be using them again in future.
Really good company - the team that was sent was really efficient
Absolutely brilliant - helpful, exceptional value for money and I will definitely be using them again to move back into my house once the construction works have finished.
Everything went very well. They even bring one more guy without asking for more money
Arrived on time, brought everything they needed, got the job done, nice guys.
It's so rare to have people actually do what they say they're gonna do. Well played.
Would definitely use again.
The two guys who helped with the move were great. Super efficient and so helpful. I was extremely happy with the service and would have no hesitation in using them again.
Very good service
Kingston Upon Thames
They were good and managed to move all my goods to my new house.
Very helpful, speedy and polite. Made the whole experience as easy as possible. Would happily use them again.
We were very happy with the service. The gentlemen went beyond the call of duty, working without lunch until the move was complete! We are satisfied customers.
These guys were amazing. So helpful and they took a lot of stress out of the day. I highly recommend them.
Great service, very professional throughout.
Very helpful and friendly, all went well
On time on the day, quick feedback by office team when needed. The move was done quickly and safely. No damage to my things.
Very helpful from initial contact through to the actual move.
The team was very professional and efficient. One thing that stood out the most was their attention to detail. They were extremely careful when moving the items and were great at advising the best way to manage larger items.
Good guys, hard work...........
They are really good, professional. I am happy with their service.
The three guys worked quickly and with a positive attitude. They did their best to remove any stress from myself. I asked for furniture to be removed from the property and hadn’t arranged it in advance. However, they were completely unphased and nothing was too much trouble. I would definitely use them again.
The staff who helped to move us were highly professional and worked tirelessly to ensure our move went smoothly.
Very reliable, nice people, very professional. Would definitely recommend them!
Fantastic team - very friendly, polite, professional and speedy/efficient. Would recommend them to anyone moving house!
Good service overall and were on time
We moved from London to Winchester- with 1 x 7.5 tonne van, & 2 x 3.5 tonne vans - with 5 men. They started early/ worked hard / & were careful with our furniture. They re-assembled furniture (reluctantly) & placed it where wanted. No after sales follow up (seems bit strange). But overall good value & well managed move. Would use again.
Fairly smooth removal on the day but they need to send someone round beforehand to get an exact understanding of what needs transporting.
The drivers were not aware that mattresses needed removing? I asked for a 3 man team initially with their largest van but they told me 2 men and a smaller van would be enough.
As I mentioned before you need an accurate estimate from them and the only way to do this is having somebody come round from their company.
I have also noticed damages to my sofa set which I will claim via insurance.
We think a box was left on the truck, although we checked it had packing stuff so was not totally empty- difficult to tell! We’d had a change of date last minute and they were available which I was worried about but they were good- showed up on time- and got the job done. Only difficulty was the fact that only one of the team spoke English.
I had a problem with a few items.
After contacting their customer service I got no where
and found them very defensive.
No matter what you will go over the time limit that you agreed on and it will cost extra. No problem with the move itself we have had no damage it’s just all a little on the slow side. We were also charged extra for booking late as they had to hire and extra van to accommodate our needs. Although as it just happened the van they turned up with was fully company branded inside out.
Kingston Upon Thames
Organization before the move was pretty good. Always received an email/call back when I had questions, and I felt reassured that the moving day was going to go well. On the moving day the guys showed up on time, packed everything up, locked up our flat, and delivered everything back in the new flat. Some things were broken, but not too bad. They ate some of the chocolate we had in the fridge - energy surely helped them to get the job done.
Overall, I would recommend this company again. One piece of advice - do not get the insurance. It's rubbish - you have to report everything within a week, and there is £100 excess. Chances are they won't break anything that's expensive enough. In our case it was not worth claiming, but we had paid for it, so we lost money.
Good initial contact with the team (very responsive with easy communication skills). Friendly team that worked slowly but hard! At the end, I had to pay for an extra 2 hours job and realised that some damages incurred during the moving day. Finally, the cleaning lady forgot to clean a room. I will most probably not use their services again.. especially since they were not the cheapest.
Ok service for the money.
The two guys that came to move everything were really fast and efficient. It did take longer than we'd hoped but that was because the time allocated in the initial quote was unrealistic in hindsight. The initial quote we had was around £250 but in the end we paid around £600. Having looked into quite a few companies I believe that the final price was fair but I guess they give quite unrealistic initial quotes to lure people in.
The van did get lost on the way to the new house which upped the price as over time was charged per hour. However, I can't really blame the removal men as the new property doesn't show up on any sat navs yet. You would assume that directions would be sorted out before the move by the company as I guess the same issue would arise with other new builds.
Left a sofa and a chester arguing it didnt fit through the stairs of the new flat. One week later i hired another team and they took both items through the stairs perfectly without trouble.
Overall the service was good, however when it came to the moving day the truck arrived about 20-25 minutes later than it should have as I made the same journey by car. I was still charged extra for this time despite complaining and this left me unsatisfied as this is a bad business practice.
Poor communication, unprofessional. When we tried to bring sone issues to their attension, they simply ignored us. Very disappointing
Kingston Upon Thames
The guys on the day were very meticulous and helpful. However I asked for 3 guys but only got sent 2 which meant I paid for many extra hours as they took a very long time. Rather disappointing and not what I expected
A move from hell. Only positive thing is the actual crew that was here on the day - they worked very hard.
Packing was not finished on the day before which meant that the crew of 5 wherecten inly 3 because they had to finish packaging first. We ran out of packing material on the day. Despite several phone calls to customer service they did not provide more men to move as was needed nor did they provide extra packaging material.
Very valuable paintings and art were handled with utter disrespect and several lampshades are damaged due to insufficient packaging. Boxes were not labelled correct so very difficult to find things afterwords .
Just were slow and as paying per hour the cost went up
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