Best Rate Removals

Best Rate Removals

Superb
based on 121 reviews
member since January 2014
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Reviews & Ratings
Customer Reviews
  • Carole

    London North West

    21/09/2022

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    The van was there early, the men were friendly and accommodating. They were methodical and careful with all items and made sure that things were covered and secured properly when loaded onto the van. They put the bed and tables together for me in the flat and made no issue about anything. I paid slightly more as included the additional insurance. Also, any additional time taken is charged by the hour. Would definitely recommend this company.

  • Tim Bishop

    London South West

    5/09/2022

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    Our experience with Best Rate could not have been much better. The office was easy to contact and happy to answer all our questions and the team who packed up our house and carried out the actual move were friendly and efficient (and also kept our 8 year old daughter entertained).

  • Oliver Birch

    London North West

    3/09/2022

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    Good value. Flexible. Hardworking

  • Alessandra Bernardinelli

    London South West

    26/08/2022

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    The guys were incredibly hepful and very hard working.

  • Antonia Magtibay

    Southall

    17/08/2022

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    This company is very reliable and helpful. Day of removal went smoothly. Removal men were very nice and efficient.I will recommend them to all my friends.

  • Dale Atkinson

    London South West

    6/08/2022

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    Having been told everything would fit in a Luton, it then transpired that everything was actually too heavy and we had to rent an additional van. The guys were professional and hard working throughout.

  • Patricia

    Twickenham

    21/07/2022

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    They were very professional, kind and quick.

    Response:
    Thank you for reviewing our service. We really appreciate that!
  • Patrycja

    London North

    9/07/2022

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    Two bulgarian men came on my moving day and were super nice . We thought we won't fit with all of our stuff into the van but they were so smart and played tetris very well with our furniture and boxes and we fit everything in one go.Very nice people, if I move again definitely I want them for moving

    Response:
    Thank you so much for taking your time! Wishing you all the best!
  • Nerys

    London North

    1/07/2022

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    The team were brilliant- efficient and calm. They made everything easy. I highly recommend.

    Response:
    Thank you for leaving this review!
  • Tariq Shaded

    London North West

    15/06/2022

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    Used Best Rate for our removal service - guys were good packed everything carefully into the truck.

    Response:
    Thank you for your feedback.
  • Marianne Lytton

    Kingston-Upon-Thames

    11/02/2022

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    Found the 2 men very helpful and polite ,nothing was too much for them Putting everything I hadn't packed into boxes was labelled, On getting to the new house, the next morning, the unpacking was done efficiently and seemed quickly.Would recommend them to anyone moving in London

    Response:
    Thank you for your feedback!
  • Patrick Mccreesh

    Southall

    6/02/2022

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    a very good company to use if i have to move in the future i'll use them again.from the booking over the phone they were friendly polite and professional.they provided a quote which was value for money .their communication was excellent.on the day of the move they were on time and sent 3 gentleman who worked extremely hard and were careful with my possessions .i highly recommend them to anybody who's looking to move .

    Response:
    Thank you for your feedback!
  • Ali Faghihi

    Harrow

    10/01/2022

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    Very efficient, punctual and friendly

  • Elizabeth Brohier

    London South West

    24/10/2021

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    Very professional move. Very happy with the service

  • Barnaby Marmion

    Twickenham

    5/10/2021

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    Perfect service during a tricky move. Petrol chrisis; chaotic move due to solicitor problems and they were flexible and accommodating. Couldnt ask for more

  • Mel Strong

    London North

    21/09/2021

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    I thought this would be a good company as they had good ratings. I got charged for a 2nd van that we didnt use and an extra 3 hours, 2 of which was the movers taking breaks. They took 10 minutes break every hour and their 30 minutes lunch was 75! My charge at the end of the day was 4 times the initial quote. My last mover got our flat done in 3 hours these guys took 8! Exceedingly disappointed, would not recommend!

  • David Stokoe

    London South West

    17/09/2021

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    Punctual and efficient. On the day of the move the guys turned up bang on time were respectful of our furniture, very polite and they worked really hard. Can highly recommended!

  • Sofia

    London North

    7/09/2021

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    Really great service. The Guys sent on the day were very professional, took really good care of our furniture and stuff and brought great attitude. I'd use them again any time. Gentleman from the office was a dream to deal with and made all communication very clear and simple. They made a stressful and slightly complicated move a breeze. Really good company, would recommend them even to my grandma, they are that good and lovely.

  • Christine

    London South West

    30/08/2021

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    I highly recommend Best Rate Removals. We used them to move our family to a third floor flat with no lift. They did it quickly, efficiently and, even after countless flights, a friendly smile. Competitively priced and easy to book. I wouldnt hesitate to use them for my next move.

  • Lisa

    Twickenham

    19/08/2021

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    No, I would not recommend this company! The guys/removers were great but, did leave behind a few items. The office were not interested about this in the slightest . Would not let the guys go ( Devon back to London) until I paid the bill in full. Plus, day before removals day called to say forgot to include all fuel monies on invoice! Terrible customer service from office.

  • Andrew Corley

    London North West

    10/08/2021

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    The team were efficient and friendly throughout the process. Hassle free on the day. Would definitely recommend this company.

  • David Lawton

    London North West

    6/08/2021

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    Really great service. Showed up on time. Whipped through the move with no hassle.No surprise on the invoice.

  • Hannah Zucker

    London North

    16/07/2021

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    Best Rate came through for us when our moving date changed at the last minute right before the stamp duty deadline.

  • David Smith

    London North

    7/07/2021

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    I highly recommend this company all the staff were very helpful and worked non stop to get my 200 mile house move to be as easy for me as possible!

  • Carrie Lord

    London South West

    14/05/2021

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    The 2 gents that arrived were unbelievably friendly and helpful. They completed everything fast and efficiently. They were polite and nothing was too much. For the price you pay, you get amazing service. I will be using them again for my next move!

  • Johannes

    London West

    23/04/2021

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    I thought they did an OK job. The customer service was was swift and responsive until they sent me an invoice - I had to follow up 3 days later for them to reply. The movers were really really slow the last half an hour, just so they could charge me for an extra hour. Hardly a??best ratea?? removal and that was a bit disappointing.

  • Laura Rawlings

    London South West

    12/04/2021

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    We were looked after with happy to help removal chaps

  • Remie Carter-Slavin

    London North

    22/03/2021

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    Very pleased with this service. Would recommend them.

  • Tobias Lin

    London North

    21/02/2021

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    Fantastic, friendly and professional service. Would definitely recommend and would use again

  • Fabrizio Olduini

    Twickenham

    19/02/2021

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    Quick and reliable. Great customer service and very low price.

  • Iman

    Harrow

    18/02/2021

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    Fantastic service. Will use again. Thank you

  • Helen Braham

    London North

    13/02/2021

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    Great service all around. The removal men where fantastic and worked so hard. Would highly recommend Best Rate Removals.

  • Robert Craney

    London South West

    6/02/2021

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    All done flawlessly on the day, via three flights of stairs,and great value for money.

  • Maria

    Southall

    5/02/2021

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    Amazing service and highly professionals!!!
    Highly recommended!!!!

  • Bijal Modi

    Harrow

    29/01/2021

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    Excellent service, smooth operation.

  • Nick Taylor

    London North

    8/01/2021

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    Great service, very professional throughout.

  • Sin Goff

    London South West

    4/01/2021

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    They were absolutely brilliant. They arrived early, they were extremely helpful and efficient and we were very satisfied. I would highly recommend them.

  • Ilona

    Kingston-Upon-Thames

    24/12/2020

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    The guys on the day were very meticulous and helpful. However I asked for 3 guys but only got sent 2 which meant I paid for many extra hours as they took a very long time. Rather disappointing and not what I expected

  • Alan Ellis

    London North West

    7/12/2020

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    Very helpful, very professional and the guys working on the day were friendly, hardworking, thorough and very careful with everything. Highly recommend!

  • Romina

    London West

    12/11/2020

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    Left a sofa and a chester arguing it didnt fit through the stairs of the new flat. One week later i hired another team and they took both items through the stairs perfectly without trouble.

  • Tom Rijsewijk

    London West

    6/11/2020

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    Very helpful and friendly, all went well

  • Charlotte Watts

    London West

    7/10/2020

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    Arrived on time, efficient, no damage.

  • Jason Piper

    London North

    18/05/2020

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    Really friendly, experienced, responsible and quick team did my entire move perfectly! Thanks so much.

  • Emma

    London North

    13/10/2019

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    Best rate removals were excellent on the day. They also offer end of tenancy cleaning service with a discount for booking both. Would definitely use both services again.

  • Patrick O'connor

    Harrow

    19/09/2019

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    I had a problem with a few items.
    After contacting their customer service I got no where
    and found them very defensive.

  • Sara Rhodes

    Harrow

    9/08/2019

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    Very helpful, friendly, conscientious staff.
    I would highly recommend this company.

  • Emre Yenier

    London West

    26/07/2019

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    They were very professional and easy to work with. Would work with them again.

  • Andrew Batton

    London North West

    7/07/2019

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    Consultation team were fantastic, listened to all my queries and went above and beyond in tailoring the job for us. Matthew especially did a fantastic job. The move team performed extremely well 99.5% of the time, which is far better than I have ever experienced previously. Highly recommended to anyone moving home.

  • Justin Smith

    London North West

    24/06/2019

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    Overall the service was good, however when it came to the moving day the truck arrived about 20-25 minutes later than it should have as I made the same journey by car. I was still charged extra for this time despite complaining and this left me unsatisfied as this is a bad business practice.

  • Prasad Nesargikar

    London West

    1/06/2019

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    Very efficient and customer service was excellent. Prices very competitive!

  • Anonymous

    London West

    18/05/2019

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    Fantastic overall. Well organized and careful with the belongings and the property.

  • Jennifer Barrett

    London South West

    3/05/2019

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    Very impressed with their service. Polite, efficient and took a lot of care.

  • Collin Davis

    London West

    1/05/2019

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    They were very professional ,polite and helpful. Nothing was too much they made our move really easy both ends a great service in all.I would highly recommend them .5 gold star company.

  • David Green

    Twickenham

    16/04/2019

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    Best Rate were the best value and they delivered as promised on the two days. All goods made it unharmed and the team were friendly, courteous and efficient.

  • Hillevi Svensson

    London South West

    16/03/2019

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    On time on the day, quick feedback by office team when needed. The move was done quickly and safely. No damage to my things.

  • George Roussos

    Twickenham

    7/03/2019

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    Excellent service, punctual at arriving, very helpful and careful along the way. Definitely recommend them.

  • Ken Goodbody

    London South West

    4/03/2019

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    Efficient team, did a great job.

  • Amanda Sampson

    London South West

    28/02/2019

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    Super fast moving, took great care of our stuff and had a sense of humour throughout. Lovely guys, wouldn't hesitate to recommend them. Fantastic value for money too.

  • Caroline Cakebread

    London West

    18/02/2019

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    Very helpful from initial contact through to the actual move.

  • A Rizvi

    Kingston-Upon-Thames

    2/02/2019

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    Fairly smooth removal on the day but they need to send someone round beforehand to get an exact understanding of what needs transporting.

    The drivers were not aware that mattresses needed removing? I asked for a 3 man team initially with their largest van but they told me 2 men and a smaller van would be enough.

    As I mentioned before you need an accurate estimate from them and the only way to do this is having somebody come round from their company.

    I have also noticed damages to my sofa set which I will claim via insurance.

  • Tomoka Tokuda

    London South West

    2/02/2019

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    Guys were very efficient and I was done after 1.5 hours.

  • Maria Olsen

    London West

    1/02/2019

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    A move from hell. Only positive thing is the actual crew that was here on the day - they worked very hard.
    Packing was not finished on the day before which meant that the crew of 5 wherecten inly 3 because they had to finish packaging first. We ran out of packing material on the day. Despite several phone calls to customer service they did not provide more men to move as was needed nor did they provide extra packaging material.
    Very valuable paintings and art were handled with utter disrespect and several lampshades are damaged due to insufficient packaging. Boxes were not labelled correct so very difficult to find things afterwords .
    Absolutely horrible.

  • Liz Colledge

    London North West

    1/02/2019

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    Fantastic delivery guys, made a stressful experience so much easier.

  • John Ioannou

    London North

    31/01/2019

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    Very good from start to finish. Removal on the day was made all the easier by the helpful and attentive staff.

  • Keith Steel

    London South West

    25/01/2019

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    Good experience with them, they had someone call in sick but had someone come in to sort it and was only a little bit late.

    Very efficient throughout the day

  • Emlyn King

    Twickenham

    11/01/2019

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    The team was very professional and efficient. One thing that stood out the most was their attention to detail. They were extremely careful when moving the items and were great at advising the best way to manage larger items.

  • Matthew Symons

    Kingston-Upon-Thames

    31/12/2018

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    Best Rate Removals were absolutely outstanding from start to finish. The home visit to provide a quote was quick, professional and timely. On the day, for both packing and loading/moving, the team were brilliant and made everything work smoothly. Ia??ve never used a better service and Ia??ve moved a number of times. Will definitely use again.

  • Jack Fulford

    London South West

    27/12/2018

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    Fantastic team - very friendly, polite, professional and speedy/efficient. Would recommend them to anyone moving house!

  • Fiona Hughes

    Southall

    15/12/2018

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    They were amazing we moved from London to Wales, they packed everything so well, nothing damaged and on unloading put boxes into the rooms as labelled no damaged goods. No scuffing to walls and they were helpful and friendly. They really took the anxiety out of the move and I would recommend them to anyone.

  • Katja Falinski

    London North West

    11/11/2018

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    Really a fabolous company. They have been helpful, honest and quick. All the staff from the day I called to the guys that moved my forniture, have been extra kind and helpful. I was very impressed

  • Luis Gomes

    London North West

    7/11/2018

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    Amazing so helpful and willing to go extra mile to help, highly recommend them

  • Hannah French

    London South West

    2/11/2018

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    Arrived early and did a great and quick job!

  • Sajjad Hameer

    Harrow

    28/10/2018

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    Good service overall and were on time

  • Frances Sinha

    London North West

    5/10/2018

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    Prompt, reliable and friendly. Highly recommended

  • Ciaran Hourihan

    London South West

    29/09/2018

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    Poor communication, unprofessional. When we tried to bring sone issues to their attension, they simply ignored us. Very disappointing

  • Tonie Neville

    Twickenham

    25/09/2018

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    The theee man crew were excellent. They treated my removal with respect and were extremely helpful. Nothing was too much trouble. They were polite, attentive and very quick. They certainly ow their jobs well. It was a pleasure and they made my move very easy.

  • Aniko

    London South West

    22/09/2018

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    No matter what you will go over the time limit that you agreed on and it will cost extra. No problem with the move itself we have had no damage ita??s just all a little on the slow side. We were also charged extra for booking late as they had to hire and extra van to accommodate our needs. Although as it just happened the van they turned up with was fully company branded inside out.

  • Fiona Chan

    Harrow

    21/09/2018

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    The staff who helped to move us were highly professional and worked tirelessly to ensure our move went smoothly.

  • Yves

    London North

    21/09/2018

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    Daniel, Konstantin and Nathaniel were absolutely amazing. Friendly, polite, hard-working and took great care not to damage anything. Would definitely use them again.

  • Dominique Gabellini

    London North

    17/09/2018

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    Extremely satisfied with this company

  • Sophie

    London North West

    13/09/2018

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    Really recommend using Best Rate Removals. Friendly and hard working staff who made moving easy and stress free. Would use them again!

  • Sam Overton

    London North West

    12/09/2018

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    Very professional and efficient movers. They completed the job faster than the time they quoted, so the job was cheaper than expected. They even disassembled and reassembled a wardrobe which would not fit through the door. The total time, start to finish, for my 2 bedroom apartment was about 3.5 hours (including 30min drive between houses), and everything arrived intact and delivered to the correct rooms. I would highly recommend Best Rate Removals.

  • Catherine Fernandes

    London South West

    9/09/2018

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    Excellent, efficient service - highly recommend this company!

  • Genevieve Walsh

    London South West

    7/09/2018

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    Really hard working people, straight forward to deal with from booking to unpacking, efficient, friendly but professional, taking care of our possessions and making a difficult day as smooth as it could be. Thank you.

  • Sarah Mccarthy

    London South West

    5/09/2018

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    Swift and efficient, moving day was stress free because these guys know what they're doing! Highly recommend :)

  • Laia Becares

    Kingston-Upon-Thames

    2/09/2018

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    Organization before the move was pretty good. Always received an email/call back when I had questions, and I felt reassured that the moving day was going to go well. On the moving day the guys showed up on time, packed everything up, locked up our flat, and delivered everything back in the new flat. Some things were broken, but not too bad. They ate some of the chocolate we had in the fridge - energy surely helped them to get the job done.
    Overall, I would recommend this company again. One piece of advice - do not get the insurance. It's rubbish - you have to report everything within a week, and there is A?100 excess. Chances are they won't break anything that's expensive enough. In our case it was not worth claiming, but we had paid for it, so we lost money.

  • Pascha Hanaway

    London South West

    31/08/2018

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    Friendly and respectful crew who worked quickly and efficiently. Would definitely recommend.

  • Hadrien Salin

    London West

    27/08/2018

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    Average Rating:
    Review:

    Good guys, hard work...........

  • Martin Tetlaw

    Southall

    24/08/2018

    Customer Service:
    Value for Money: