Bournes Moves

Bournes Moves

Rye, East Sussex
Superb
based on 6 reviews
member since August 2016
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Overview

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Reviews & Ratings
Customer Reviews
  • Gillian Gadsdon

    Westerham

    16/07/2019

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    Bourne's Removals were just excellent in all aspects. I highly recommend them.

    Response:
    Thank you so much Gillian! We're so glad you had a great move experience. Best wishes!
  • Mauro Flores

    Ashford

    21/04/2019

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    Great company with nice people, informative and helpful.
    Made there best to make it as less stressful as they could.
    Totally recommended!

    Response:
    We're so pleased to hear that everything went well with your move. Thank you for taking the time to leave a review, I am going to pass on your feedback to all the crew and office staff involved. Best wishes in your new home and let us know if we can help you again in the future!!
  • Claire Stone

    Wadhurst

    8/04/2019

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    They were a lovely really helpful crew, really friendly and helpful, we would definitely use Bournes next time

    Response:
    Thank you for your lovely review Claire. We look forward to being of service again in future if you need us! :-)
  • Elizabeth Jones

    Rochester

    6/03/2019

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    Very good moving from my address but not so good on arrival at my new one. Even though most items had where they should go on them we found many things in all different places including to indoor plants left out in the garden. Some items we had to move ourselves days later. It's not always possible to see where everything is going as you are to busy elsewhere. I got the impression they couldn't wait to leave. The following morning we found a broom a bag of rubbish left by our front door which they realised just as they were leaving was ours chucked outside. They started well, shame they didn't follow it through.

    Response:
    Hi Elizabeth, thank you so much for taking the time to leave some feedback. We're really sorry to hear that the delivery side of your move experience didn't run as smoothly as we would all expect. We appreciate you letting us know and will speak to the crew involved to understand what went wrong and to do some further training to try and stop this happening again in future. Thanks again and best wishes for your new home!
  • Tristian Knight

    Rochester

    21/02/2019

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    Very good communication from Bournes thoughtout the process, in the day the team were helpful and didn’t damage anything

    Response:
    Hi Tristian, great to hear you had a smooth move experience. Thanks for taking the time to leave your feedback! All the best in your new home!
  • Ruth Alabi

    Gillingham

    21/03/2019

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    Would not recommend. Made moving day stressful. Didn't connect washing machine despite paying additional £30 for this. Work shy men!

    Response:
    Hello Ruth, we appreciate you taking the time to give us your feedback and we're really sorry to hear that the day did not run as smoothly as hoped. I can assure you that we take quality and customer experience very seriously here and we will be looking into this in more detail during our Quality Review meetings. Please would you contact us directly at: info@bournesmoves.com FAO Quality Manager where we can take some more details.

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