Bournes Moves

Bournes Moves

Superb
based on 9 reviews
member since November 2018
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Overview

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Removals

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Reviews & Ratings
Customer Reviews
  • Jennifer Bigman

    Rochester

    22/12/2021

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    excellent. very organized, on time, fantastic movers who were kind patient, efficient and very collaborative. on time and moved quickly. i will never move without Bournes again.

    Response:
    Thanks Jennifer! So glad we were able to make it a positive move experience for you, we look forward to being of service if you ever need us again in future.
  • Brian Marsh

    Rochester

    1/07/2020

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    Extremely professional. You really feel you are in expert hands. I wona??t use anyone else now.

    Response:
    Thanks so much for your kind words Brian, wishing you all the best in your new home!
  • Gillian Gadsdon

    Tonbridge

    16/07/2019

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    Bourne's Removals were just excellent in all aspects. I highly recommend them.

    Response:
    Thank you so much Gillian! We're so glad you had a great move experience. Best wishes!
  • Mauro Flores

    Tonbridge

    21/04/2019

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    Great company with nice people, informative and helpful.

    Made there best to make it as less stressful as they could.

    Totally recommended!

    Response:
    We're so pleased to hear that everything went well with your move. Thank you for taking the time to leave a review, I am going to pass on your feedback to all the crew and office staff involved. Best wishes in your new home and let us know if we can help you again in the future!!
  • Claire Stone

    Tonbridge

    8/04/2019

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    They were a lovely really helpful crew, really friendly and helpful, we would definitely use Bournes next time

    Response:
    Thank you for your lovely review Claire. We look forward to being of service again in future if you need us! :-)
  • John Dugdale

    Bromley

    22/09/2020

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    Excellent team of packers and in particular unpackers at new address. Office staff very friendly and checked that all was ok throughout move.

  • Elizabeth Jones

    Rochester

    6/03/2019

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    Very good moving from my address but not so good on arrival at my new one. Even though most items had where they should go on them we found many things in all different places including to indoor plants left out in the garden. Some items we had to move ourselves days later. It's not always possible to see where everything is going as you are to busy elsewhere. I got the impression they couldn't wait to leave. The following morning we found a broom a bag of rubbish left by our front door which they realised just as they were leaving was ours chucked outside. They started well, shame they didn't follow it through.

    Response:
    Hi Elizabeth, thank you so much for taking the time to leave some feedback. We're really sorry to hear that the delivery side of your move experience didn't run as smoothly as we would all expect. We appreciate you letting us know and will speak to the crew involved to understand what went wrong and to do some further training to try and stop this happening again in future. Thanks again and best wishes for your new home!
  • Tristian Knight

    Rochester

    21/02/2019

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    Very good communication from Bournes thoughtout the process, in the day the team were helpful and didna??t damage anything

    Response:
    Hi Tristian, great to hear you had a smooth move experience. Thanks for taking the time to leave your feedback! All the best in your new home!
  • Ruth Alabi

    Rochester

    21/03/2019

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    Would not recommend. Made moving day stressful. Didn't connect washing machine despite paying additional A?30 for this. Work shy men!

    Response:
    Hello Ruth, we appreciate you taking the time to give us your feedback and we're really sorry to hear that the day did not run as smoothly as hoped. I can assure you that we take quality and customer experience very seriously here and we will be looking into this in more detail during our Quality Review meetings. Please would you contact us directly at: info@bournesmoves.com FAO Quality Manager where we can take some more details.
    Happy Movers

    Our Happy Movers feature highlights our many satisfied customers who received not only great service from Compare My Move but our removal partners too. Here we showcase Brian and his wife Carol who moved to their ideal home. They used Bournes Moves who were there to help them move during the national lockdown.

    Brian Marsh

    “They turned up and the guy in charge had a word with me and told me exactly what was going to happen. He really just took over and he said he just wanted it to be as stress-free as possible for us and to just let them get on with it. So we did and they were just super professional, really, really good.”

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    More Information

    Areas Covered

    Bromley (BR), Guildford (GU), Hemel Hempstead (HP), Kingston-upon-Thames (KT), Rochester (ME), Redhill (RH), London South West (SW), Tonbridge (TN)

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    Rated ‘Excellent’ on