City Moves

City Moves

Superb
based on 193 reviews
member since January 2014
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Reviews & Ratings
Customer Reviews
  • Linda Woodward

    Cardiff

    16/02/2024

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    Really brilliant. From the video walk through to them packing my stuff into storage, really good service, the men on the day (Gary and 2 others) moved it all without fuss and with Good humour.Highly recommended

  • Bethan Whalley

    Swansea

    12/02/2024

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    Amazing, came within the time window given and collected all of my items very fast. The pick-up crew was really nice and helpful. The rep who helped me was also really helpful and was there to answer what questions I had, especially since I was moving overseas. Overall, a really good company!

  • Ryan Barnett

    Newport

    5/01/2024

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    Overall service was good but we had a number of items damaged or broken. I received a phone call from after sales team and I explained issues and I was told they would see what they could do and come back to me. They have never called me back so a bit disappointed with that.Moving day was great but I could tell the guys wanted to finish asap so felt a bit rushed (finished by 2:30pm)

  • Julie Watson

    Bristol

    5/01/2024

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    City Moves were brilliant. They managed to slot us in the Thursday before Christmas which we only asked them the week before if they could help with our house move. They kept checking in with us to make sure everything was still on track which was fab. On the day of the move the two chaps we met were so helpful, kind and took great care with our belongings which were already stored and boxed at a storage company on the 2nd floor in lockups which they brought down and loaded. Their price was brilliant which again they helped us with and once we had spoken to them on the phone it gave us great confidence to use them. We would certainly recommend them and a thanks to no stress on the day. Lots of laughs instead. We would also like to thank comparemymove for recommending them. Great choice.

    Response:
    Thank you Julie for taking the time to complete this review. I will pass on your appreciation onto the Team.We're glad you were happy with the service provided.From all the team at CITYMOVES. May we wish you well in your new homeTracy Powell Customer Services Manager
  • Karen Barlow

    Swansea

    30/12/2023

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    The two guys were fantastic. Very friendly and did a fantastic job.Both worked so hard on what I would have said, should have been a 3 man job (I think there'd been someone call in sick). Neither stopped until the job was done.No damage at either end of the move.Judi was brilliant when booking and helping me use the digital form, plus keeping me updated with regular communication.Impressed with how quick, efficient and knowledgable the man was when pricing but for a quote.Would recommend this company to anyone moving house and I'd definitely use again if I needed to. Made an already stressful move, a lot less of a headache!

    Response:
    Thank you Karen for taking the time to complete this review. I will pass on your appreciation onto the Team. We're glad you were happy with the service provided. From all the team at CITYMOVES. May we wish you well in your new home Tracy Powell Customer Services Manager
  • Alun Owen

    Cardiff

    27/12/2023

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    Excellent service, on time, amiable and very accommodating in terms of services and flexibility. 3 actual removal lads were great.

    Response:
    Thank you Alun for taking the time to complete this review. I will pass on your appreciation onto the Team.We're glad you were happy with the service provided.From all the team at CITYMOVES. May we wish you well in your new homeTracy Powell Customer Services Manager
  • Laura Watson

    Bristol

    8/12/2023

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    Very friendly team and helpful. Professional throughout the day, which was quite long due to the distance. Did have a call from the office/ admin staff to ask if could delay the second truck, after the weekend, but the team worked to accommodate the move all on one day in the end. Managed well, even though seller was delayed leaving. No hesitation to recommend, pleased with price and service.

    Response:
    Thank you Laura for taking the time to complete this review. I will pass on your appreciation onto the Team.We're glad you were happy with the service provided.From all the team at CITYMOVES. May we wish you well in your new homeTracy Powell Customer Services Manager
  • Sheldon Greenwood

    Bristol

    17/11/2023

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    The movers were brilliant and worked really hard.

    Response:
    Thank you Sheldon for taking the time to complete this review. I will pass on your appreciation onto the Team.Glad you were happy with the service provided.From all the team at CITYMOVES. May we wish you well in your new homeTracy Powell Customer Services Manager
  • Charlotte

    Bristol

    17/11/2023

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    City moves were amazing! Although they are a little bit expensive compared to their competitors, I do think it's worth it. The 3 guys that did my move on the day, did an incredible job and I didnt lift a finger.

    Response:
    Thank you Charlotte for taking the time to complete this review. I will pass on your appreciation onto the Team.Glad you were happy with the service provided.From all the team at CITYMOVES. May we wish you well in your new homeTracy Powell Customer Services Manager
  • Karin Mckenzie

    Swansea

    28/10/2023

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    Very sufficient and professional. No breakages. Handled with care

    Response:
    Thank you Nick for taking the time to complete this review. I will pass on your appreciation onto the Team.From all the team at CITYMOVES. May we wish you well in your new homeTracy Powell Customer Services Manager
  • Johannes Zoontjens

    Swansea

    15/10/2023

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    What a great service. Everyone was extremely helpful and went out of their way to explain every step to us. They were all very polite professional friendly and hard working. A great team and we feel very lucky to have moved with such diligent and kind people who took great care of all our belongings. Would highly recommend this company.

    Response:
    Thank you for taking the time to complete this review. I will pass on your appreciation onto the Team.From all the team at CITYMOVES. May we wish you well in your new homeTracy Powell Customer Services Manager
  • David Lees

    Bristol

    29/09/2023

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    The company were excellent, communicated well with us even though we altered the move date 3 times. They were prompt and movers were respectful and courteous , they worked quickly to get everything in the new house and we have no complaints. I would recommend this company.

  • Vivienne Paulete

    Bristol

    24/09/2023

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    Admin process and initial video meeting was very good. Howver, movers on the day were very inexperienced. They said they couldnt move a 3 seater sofa out of the house but we managed fine with friends the next day. They were angling it in the wrong firections and you could see they didnt have a clue. Also, one if them was very clumsy, dropping things and banging into walls. They broke the corner of my dressing table mirror but I am si fed up with them that I cant be bothered ti claim! Will NOT use them again.

  • Dan West

    Swansea

    17/09/2023

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    Super helpful

  • Robert Bagnall

    Bristol

    31/08/2023

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    City Moves were excellent. Our three guys Kofi, Scott and Gary were non-nonsense and just got on with it. Nothing was a problem for them, going way beyond what I expected of them. Not only were they efficient, but were polite, friendly and professional.I would recommend City Moves without hesitation. As an added bonus, they were the cheapest of the three companies I asked to quote!

  • Jaqui

    Bristol

    25/08/2023

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    Can't fault them, it was seamless..The removers were cheerful, nothing was any trouble, the office staff especially Judy were informative and kept me up to date with everything.Stress was taken away from us. Brilliant. The removers were fast and polite and so laid back. Made it easy.

  • Jeffery Armiger

    Swansea

    16/08/2023

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    Extremely good service, quick and efficient.I would strongly recommend them and I would use them again without hesitation.

  • Charles Chalmers

    Bristol

    15/08/2023

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    The guys were very friendly and super careful with all of our stuff. Everything was wrapped in a blanket and securely tied down when transported on the van. A great removals company!

  • Ingrid Nolan

    Bristol

    4/08/2023

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    Very friendly, very professional and exceptionally helpful. Moving day went very smoothly and they went out of their way to help. I would highly recommend them!!

  • Kate Derbyshire

    Cardiff

    24/07/2023

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    Excellent service. We had. A very big move using 4 lorrys over 4 days.. On the first day we had the boss and an office worker, because they were busy. They were very efficient and a pleasure to be around. On the following days we met a further 8 members of the team, all positive with friendly banter. On the day we completed we got the keys late, the team on site were really good, no complaints, very calm. Helped ease the stress.I can not recommend them highly enough.

  • Sandra Shrivastava

    Cardiff

    18/07/2023

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    Friendly guys

  • Andrew Hedley

    Swansea

    14/07/2023

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    Fantastic company to deal with. The 4 guys who arrived were brilliant. Hard working, careful and efficient. No job was too much for them. Great experience

  • Joanna Lloyd

    Swansea

    7/07/2023

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    The lady on the phone was really nice and accommodating as we had to reschedule many times last minuteThe guys who moved us were amazing so polite and efficientAmazing price would highly recommend

  • Hannah Fowles

    Bristol

    9/06/2023

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    EXCELLENT SERVICE - ON TIME AND SUPER HELPFUL

  • Atulkumar Patel

    Swansea

    20/05/2023

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    Very professional team on moving dayWorked calmly and methodically and took care of items

  • Philip

    Cardiff

    12/05/2023

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    Very good, very niceProfessional, friendly service which worked well for me and my family .Thank you very much

  • Katie Thorne

    Bristol

    15/04/2023

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    The guys were so friendly and funny, we've not used a removal company before but they made it so easy-going. Kirk who we had spoken to on the phone was also always very helpful and friendly. Honestly good bunch of guys, they moved us from Bristol to Devon all in the space of 5 hours and that includes the 2hr drive thanks to a crash on the motorway!

  • Trevor Towers

    Newport

    21/03/2023

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    Arrived well on time.Provided very good customer service. Willing to do whatever was necessary to ensure that the move went as smoothly as possible. The company demonstrated good communication skills.

  • Lewis Griffiths

    Swansea

    20/03/2023

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    On the internet comparemymove

  • Kelly Gambold

    Newport

    16/12/2022

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    Very quick, efficient, freindly. Everything arrived safely in my new home. Thank you!

  • Kandis Douglas

    Bristol

    18/11/2022

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    Friendly, professional, efficient and flexible - would use them again without hesitation

  • Carol O'reilly

    Bristol

    15/10/2022

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    Gentle with all my items, though I did not realise I had so many items. The first van took the furniture and heavy items enabling me to clear the old house of the remainder which I underestimated the quantity and thought it would fit in my car. However, on Sunday night the kind gentleman from City Moves telephoned me to reorganise a second van at a reasonable price for Monday morning. Both moving set of men were brilliant, and I would recommend/reuse this company when and if in the market again.

  • Marian Evans

    Cardiff

    21/09/2022

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    The removal crew arrived on time, were very careful with our possessions and extremely helpful and pleasant throughout a long day. The communication between the office and the crew beforehand was not good as they had no idea we had booked for the possessions to go to two different sites . This was quickly sorted and everything done exactly as we had booked .

  • Victoria Harris

    Newport

    16/09/2022

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    Most reasonable quote provided - were fantastic all round - prompt and quick, very friendly, helpful and cheerfully stayed to unload after a very long delay with getting our keys - cant recommend enough!

  • Brandon Preston

    Swansea

    31/07/2022

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    One of the men was outside the property claiming that it was covered in dog faeces my mothers dog is an outside dog and theres absolutely no faeces in the house whatsoever he just wanted to get out of the job because I overheard him saying he had plans for the day when I confronted him with my mother whose house it was he swore blind he never said nothing like it my mother was already in a stressful move as she had just had an operation but try to half as much as she could they took stuff from room to room then weve got to the new property the arse which room is yours and was told that they drop stuff in which ever room they wanted my mum is 75 years of age doesnt have much money but paid the extra to have everything boxed by the company and everything supposed to be taken care of when we got to the property couple of days later turned on the TV in the lounge and the screen was cracked in from the company and they were like oh well what do you want us to do about it apparently we shouldve taken out this premium insurance that We were never told about they said oh we will get get is 30 for the TV for a tv worth 750 The customer service after care is terrible

  • Christopher Clark

    Bristol

    22/07/2022

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    We booked our move early when we were not 100% sure of completion date. This was not an issue for City Moves. We had the full packing service, which was completed the day before the move by two guys who worked none stop all day. On the day of the move the guys turned up a little earlier than expected, which was great for us. They covered the carpets and worked really hard and the lorry was fully packed and ready to go by midday. We were moving about 50 miles and basically we all arrived at the new property within 10 minutes of each other. Due to it being a new build they had to wait for us to take over the property before they could unload. That time wasn't wasted, they got to work unloading the garden and garage stuff. When given the go head to start on the house, again the first thing they did was cover my new carpets. All 3 were very respectful of our new house and our belongings. All unloaded, beds rebuilt and move completed by about 3:30.I would highly recommend this company, the whole day went smoothly with no issues. City Moves took the stress out of moving day.

  • Kath Threlfall

    Bristol

    8/07/2022

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    The removal men were nice and friendly and very efficient. The problem occurred once theyd left my new house. They had broken my 2000 dining table! Its an extending frosted glass table which they left as extended when they reassembled it. I tried to put it back to normal size but it will not work because they snapped a part of the mechanics. I called immediately ti he told sorry they are on the motorway now and will not be coming back. The lady told me in covered up ti 40 per item even though I specified the item as a expensive item before the move. She told me Im only covered for the cost of the table if it was broken in transit! No prove to say it wasnt broken in transit. I sent an email within 10 minutes of then leaving with photos of the broken part and still had no reply (3 weeks ago). The communication and ownership of this company is appalling. I am still waiting for someone to reply to my email. My 2000 table was broken by this company and they are ignoring me!

  • Christopher

    Bristol

    4/06/2022

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    The two chaps turned up early and their work was professional and efficient. Communication was brilliant, with City Moves contacting us at regular and reassuring periods. To be honest this part of the move was the easiest and most straightforward of the whole process!

  • Tim Hodgins

    Swansea

    31/05/2022

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    They were respectful and careful with items. They arrived on time and they also were ready and waiting to unload the other side. The men were very hardworking, and determined to do a professional job. We really appreciated their commitment.

  • John Stevens

    Swansea

    5/05/2022

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    Thay were great arrived on time were very quick to get all things on the truck all done with a smile and put our things in the new house were we asked them to thay are five star.

  • Tom

    Bristol

    10/04/2022

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    Good value for money, got the job done - many thanks!

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    Thankyou for using City Moves.
  • Colin Reeves

    Newport

    23/03/2022

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    Excellent from start to finish!

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    Thankyou for using City Moves.
  • Margaret Mcgregor

    Bristol

    24/01/2022

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    They were prompt and helpful. Moved everything efficiently

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    Thankyou for using City Moves
  • Fiona Stirling

    Swansea

    24/12/2021

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    A total nightmare. They moaned continuously and a number of items were damaged. They lost fittings for a bed which I now have to replace and another bed is damaged.

  • Bawani Anand

    Cardiff

    16/12/2021

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    Service with a smile .Stress free .Most friendly and obliging .Prompt and clean.Took a major load off my mind

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    Thankyou for using City Moves
  • James Masters

    Bristol

    15/12/2021

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    The guys were really helpful with assembly and disassembly

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    Thankyou for using City Moves
  • Steve Mulready

    Bristol

    25/11/2021

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    Actual move day very good and professional - great team. Understanding the pricing was very confusing with so many options for late key , insurance options etc, very ambiguous. I had assumed that if something is damaged or broken that would be covered in full (as that is what I thought I was paying for , i.e. move my contents) , not the case you have to pay for expensive insurance. Liability limited to 40 per item.

  • James

    Bristol

    23/11/2021

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    Very good, nice blokes, all went well

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    Thankyou for using City Moves
  • Lloyd Smart

    Swansea

    29/09/2021

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    City Moves were fantastic, and extremely helpful on moving day. They arrived exactly when they said they would, and were very careful with all our belongings.Everything except a few boxes ended up in the correct rooms in the new place.Very happy with the service overall.

  • Niki Laws

    Cardiff

    10/09/2021

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    Would highly recommended using city moves really easy to deal with and two great lads on the day made moving really easy

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    Thankyou for using City Moves
  • Beryl Fitzjohn

    Cardiff

    10/09/2021

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    Nothing was too much trouble for the team. They were very hard working, friendly and helpful.They were a first class company at a reasonable price and I would definitely recommend them.

  • Karen Preedy

    Bristol

    3/09/2021

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    Good communication and flexibility as our move date changed. On day of move, they were very courteous, and efficient going the extra mile. Our stuff has gone into storage so can't yet comment on experience of moving in.

  • Joanna Searl

    Swansea

    3/09/2021

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    They arrived on time and did a good job the only issues I had was the lack of COVID protection [none] and they never stacked items neatly at the new property as we were moving to a house that needed renovating we could not use all the rooms so we needed to stack tight to save space. we had to do this after. would I use them again... probably not

  • Julie James

    Newport

    28/08/2021

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    Yes definitely the movers were professional nothing was damaged and they made a stressful day fun with their never ending energy and banter.

  • Ruth Margrove

    Bristol

    14/08/2021

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    Didnt respond to my requests for boxes and wrapping so had to get all this myself at an extra cost. Had paid for this already as part of the quote. Was told they would send a bigger van than required and did a video quote so they knew what we had. Sent a small van with just two people. Main guy very rude to me - didnt say good morning or hello just trudged past me took one look at my stuff and said it would not fit on the lorry. This was so stressful on moving day. Said they would not do two trips and would have to leave half my stuff. Really disgusted they didnt send a big enough van. We didnt have that much stuff. Managed to get most on at a squeeze but they drove off and left us with stuff we could not fit into the car. Really horrid atmosphere the entire day didnt speak to us at all or ask where things should be. To top it off one of them stood on my bag and broke my iPad. Would never use this service or recommend again. Terrible absolute terrible awful firm.

  • Louise Turner

    Cardiff

    23/07/2021

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    From initial call through fo online survey, pre move last minute changes and our final move day city moves were exceptional in terms of support. Judi was initially a gem answering all questions shh giving the best possible advice in terms of multiple changes to our proposed move date. On the Big day Kris and his team were outstanding. There no nonsense, friendly, professional approach was fantastic. We downsized in terms of property and had a lot to move and the team really were amazing. The reassemble of furniture is most definitely worth its weight in gold - although we didnt get our keys until 1 but 5 my new house was a fully functional useable home thanks to City moves. I would highly recommend city moves!

  • Miss Powell

    Bristol

    5/07/2021

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    The company sent the wrong size van too small for the contents of my house. I had to pay for another van. I was not on site to load the second van. 2 Arc lamps were twisted and bent , pictures were smashed and an African drum got wet.Over all not happy with the service.

  • Alex Bond

    Bristol

    14/06/2021

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    100% would recommend. The guys on the day were fantastic.

  • Robert Taylor

    Swansea

    23/04/2021

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    Chiped furniture. Left half my belongs behind.had no back up plan this has been ny forth removal and by far the worst

  • Kym Hill

    Cardiff

    19/04/2021

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    Office staff were efficient and friendly, we had to change our day and they were accommodating and helpful. Removal men were quick, helpful, friendly and didna??t cause any damage. Would use again and would recommend. Also LOVED the pink van!

  • Rhys

    Cardiff

    15/04/2021

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    The only thing that I didna??t like is the fact they quote less VAT this is a bad habit when dealing B2C

  • Alison Innerdale

    Swansea

    13/04/2021

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    They were terrific from start to finish and took a lot of the move day stress away.

  • Beverley Evans

    Newport

    16/02/2021

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    Chris, Evan and Karmal were a top team. Arrived on time and were efficient. Loaded by lunchtime and away. The day went without a hitch. Furniture was loaded well and protected. Happy with the service.

  • Rebecca Dean

    Cardiff

    11/02/2021

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    City moves were absolutely fantastic from start to finish. They were the only company who phoned me at the beginning to fully asses what was needed for my move. As a result they could accurately determine what vehicle was required (45ft lorry) and this was then reflected in their quote which was far cheaper than the others, who were quoting based on 4 Luton Vans!!!!
    The team arrived on time and were nothing but professional throughout!! I would absolutely recommend them to any one who is moving! No stress on the day at all! Brilliant!!

  • Rebecca Preece

    Bristol

    8/02/2021

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    Excellent company
    To deal with from start to finish

  • Anne Taylor

    Cardiff

    29/01/2021

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    The three men who came to help us move were on time, organised, polite and courteous. The admin staff were also helpful and knowledgeable. City Moves were brilliant and we would recommend them without hesitation.

  • Nicholas Adamson

    Newport

    6/01/2021

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    A good price and the staff on the phone and team on the day were friendly. Unfortunately the moving team did damidge paint work at the new and old house and damidged woodwork and plaster at the new house. The compensation process was easy. I have read good reviews, I guess it depends on the team on the day.

  • Susan Staples

    Swansea

    2/01/2021

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    Going with City Moves was a very big mistake and an awful experience. I should have been warned when, having quoted A?2,500 on actually seeing my contents, they later nearly doubled it to A?4800. They sent three most unfriendly, unhelpful men, one who fortunately stayed inside the van but the most mouthy one continued to grumble, telling me I had too much stuff and "did not need all this" - how dare he? He is definitely in the wrong job and should be sacked. They dumped my hard-earned possessions down, resulting in many breakages, leaving piles of heavy boxes against walls and in front of fridge and freezer, while all the big furniture was left in the middle of the rooms when it was obvious that it needed to go against the walls first. They showed absolutely no care, consideration, politeness, humanity nor respect and even when I was stupid enough to give them a decent tip at the end there was not a word of thanks or even a goodbye. They just couldn't wait to be done and - off to the pub?
    Considering I had to pay nearly A?5,000 for abuse and lack of service I feel it my mission to warn anyone I can of this dreadful company.

  • Alun Walters

    Swansea

    30/12/2020

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    The job surveyor seems to have overestimated the size of the job. Two vehicles and five men turned up to load but only two men and one vehicle was needed to transport and unload, and it was clear that the team had expected a much bigger job. The job started at 8.00 am and was finished by 1.00pm including a one and a half hour + transit. The charge ma therefore have been a b it over the top but the job was taken on at short notice and was very efficiently executed, so I didn't make an issue of it.

  • Mary Paul

    Swansea

    18/12/2020

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    Didn't get what i was told. Just hoping my stuff in storage is going to be ok.lots of stuff left for me to take. They never had tape for packing.

  • Hannah Walker

    Bristol

    18/11/2020

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    From the off set City Moves were helpful and considerate. They were flexible to our needs and always willing to help. The team that turned up on moving day were efficient and helpful, attentive and friendly. We felt very well looked after and met all of our needs. We are so thankful to City Moves and cannot recommend them more highly.

  • Natalie Morcom

    Swansea

    6/11/2020

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    Fab guys, did everything so quickly and to a high standard

  • Daniel Smith

    Newport

    18/10/2020

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    Very quick professional and friendly. Very satisfied with the service

  • Julie Humphreys

    Cardiff

    28/08/2020

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    Amazing ,team worked so hard to move all our stuff would definitely recommend

  • Natalie Llewellyn

    Cardiff

    15/07/2020

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    Amazing friendly staff. Very helpful and professional.

  • David Hughes

    Swansea

    20/03/2020

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    Excellent company couldn't wish for a most efficient, pleasant and helpful people

  • Sarah Easterfield

    Swansea

    28/11/2019

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    Very friendly and helpful. Nothing too much trouble. Would recommend.

  • Lynne Tabbener

    Cardiff

    17/11/2019

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    Excellent teamwork, thoughtfull, considerate hardworking, great bunch of guys, did what they said on the box. Would recommend this company everytime

  • Tony

    Swansea

    13/11/2019

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    Just Awesome!! Friendly and very helpful. Made the moving experience much less stressful

  • Mackila Collingbourne

    Bristol

    6/11/2019

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    The guys we had worked really hard and were very professional thanks guys.

  • Chris Pellow

    Cardiff

    27/10/2019

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    Excellent service from initial enquiry through to the day of our house move, the team that moved us were professional and courteous.

    Thanks City Moves and would highly recommend.

  • Peter Danyluk

    Swansea

    25/10/2019

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    On delivery day, due to the angle of the entrance/ driveway from my narrow access road, I advised the driver to reverse via a splay just up the road but the driver decided to drive in, cab first, before attempting a multipoint turn. The drive however, was too narrow and the cab wheels went off the drive sinking into the soft verge, leaving the van stranded at right angles to the drive. A local farmer then assisted with his tractor/ chains. Due to the vana??s position there was no way he could free it without driving onto my lawn, generating massive ruts. The van, however, remained stuck. I suggested that the van be unloaded to reduce weight but the driver was reluctant to do so. The farmer returned with a digger but after further unavoidable lawn/ driveway damage the van remained stuck. Eventually, the van was unloaded. Several hours had now passed but with the van now lighter, the farmer returned and successfully freed the van but leaving the digger initially stuck in deep ruts, creating further damage to the lawn, an adjacent shrub and the driveway. I have submitted a complaint to City Moves but so far have received no response, not even an apology. I would never use them again.

  • Angie Marynicz

    Swansea

    15/10/2019

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    Lots of broken furniture and missing fittings . Wardrobes basically torn apart and not put back together as promised. Battle with them to get any help. Eventually yesterday they agreed to send out a carpenter to try and sort out the broken furniture. We'll see what happens then.

  • Rachel Stone

    Bristol

    4/10/2019

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    Karl, Sean and Harry were an excellent team! They worked quickly and efficiently both on site and at the storage centre were using. They were good natured and very helpful throughout the day. I would happily recommend them to others.

  • Ann Smith

    Newport

    20/09/2019

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