Excellent company couldn't wish for a most efficient, pleasant and helpful people
Very friendly and helpful. Nothing too much trouble. Would recommend.
Excellent teamwork, thoughtfull, considerate hardworking, great bunch of guys, did what they said on the box. Would recommend this company everytime
Just Awesome!! Friendly and very helpful. Made the moving experience much less stressful
The guys we had worked really hard and were very professional thanks guys.
Excellent service from initial enquiry through to the day of our house move, the team that moved us were professional and courteous.
Thanks City Moves and would highly recommend.
Karl, Sean and Harry were an excellent team! They worked quickly and efficiently both on site and at the storage centre were using. They were good natured and very helpful throughout the day. I would happily recommend them to others.
Excellent sewrvice from start to finish, nothing was too much trouble. Very friendly and professional. I would highly recommend them. *****
Fantastic service from start to finish
Moving team have to be the best in the business
City Moves were great, on time, helpful, professional. The whole experience was fantastic.
Excellent service and the lads did a great job on the day
Amazing service. Really happy with Lee and Mario
Could not have made the move without them
Very friendly and efficient. Professional, hard working. Did a great job
Wonderful friendly caring efficient service willing to help with anything asked of them. I would totally recommend them to everyone they all worked so sooo hard.
Very professional company from quote to actual moving day. All staff very friendly. Can’t rate them highly enough and would definitely recommend to anyone.
Cheerful willing staff, worked very efficiently and quickly and looked after us well.
Outstanding service couldn’t recommend highly enough. Move team on the day couldn’t do enough for us.
Lads were great and really helpful and efficient
Excellent team from Fforestfach Swansea. Didn't have to lift a finger. Well worth the money. Would definitely use them again
The team arrived on time and worked relentlessly throughout the day. They were professional and conciencous and the move went extremely smoothly. I would definitely recommend this company.
Very friendly and efficient service, would recommend to friends and family d would definitely use them again.
Brilliant. Very nice service and extremely efficient
First class service. Highly recommended.
Really good service would defo recommend
Excellent company and will use again in the future. Couldn`t do enough to help on the day and made a stressful experience much easier to cope with.
Friendly, efficient and straightforward service...would recommend!
patient and helpful helped to keep the stress levels down..
Good value for money. The customer help is supportive and the removal went well.
Excellent service made the move totally stress free. Definitely use them again but hopefully not too soon
Very professional , took great care of my belongings
Although the removal team (Jake , Alex and Darren) were late arriving due suffering a puncture on the way to us they more than made up the time by working non-stop a credit to the lads.
The two men on the day were absolutely wonderful. They worked like demons for hours on end, problem solved as the need arose, were nothing but helpful, calm, friendly and hard working. The general communication with the company was also excellent.
Very good company, no hassle, very professional.
Very good and professional guys! They were so helpful and even restored a chair for me. The quote was the most economical and for the price they provided such good service! I couldn’t have asked for better!
Fantastic service from start to finish. Really went out of their way to make it as smooth as possible- would highly recommend.
Very good company, reliable and efficient, Van arrived on time and men were very cooperative. Move was very smooth and stress free.
Unfortunate minor incident when one of the sofas legs/foot was broken during transfer. Citymove sent me a replacement by post the next day. I would move with them again and I highly recommend them.
I cannot thank the 2 men who worked so hard on the day enough. They were so quick and nothing was too much trouble. They took great care with all my belongings and made what was a hard day as stress-free as possible. I would highly recommend City Moves. Once again thank you.
Fantastic from quoting to moving and provided boxes. Boys on the day were excellent, efficient and helpful and made the transition very smooth. Would totally recommend them and I will definitely use if needed in the future. Five star service
Made the move painless, exceptional staff nothing too much trouble, can do attitude. very, very pleased with City Moves
The three man team were helpful, professional and friendly all day.
Could hardly believe how quickly and efficiently they completed my move.
The guys were great ,took care of my items n the 230mile drive with them was brill ,I'd recommend them 100 % ,,,,
Very professional, and enthusiastic team.
They were brilliant.
Great service and a smooth and efficient moving experience. Big thank you to Kofi, Alex, and Harry. Highly recommended.
Provided great service at short notice.
I would use them again - the team worked extremely hard to clear the house by 1pm.
Very good, well organised, helpful and easy to deal with.
Carl and Gary were very accommodating, helpful and cheerful, and the move was more or less stressfree - which is amazing!
Great company, guys were very careful and very friendly.... highly recommended
The removal staff that came on the actual day were punctual. They were also very friendly and professional.
Excellent job. Very efficient and professional
Great team, fabulous customer service. Would definitely recommend!
Fabulous team from start to finish. Professional all the way through. Would 100% recommend them
All very good. Went out of their way to help with other extra small deliveries we had, and moved some heavy furniture around the house. I would definitely recommend them.
I was impressed by the prompt and reliable communication beforehand. On the day the movers arrived on time and worked very efficiently and with care. I was very pleased by the service I received.
Only having the one journey made life so much easier compared to 3 journeys when I moved 5 years ago. Removal men were friendly, helpful and asked what was going in the van
Amazing, the gents made moving so smooth. Truly grateful for their help
Amazing from start to finish very hard working cheerful men nothing was too much trouble for them wouldn't hesitate in recommending them .
Professional, prompt and polite.
The best boys that have ever helped me move.
Good job well-done. Arrived on time, polite and efficient.
SIMPLY THE BEST. Removal men were so helpful, polite, on time, very caring with my furniture. I couldnt fault them . I would definatly recommend . The price was very reasonable..Thanks again.
City Moves provided a competitive quote, arrived at the specified time and moved everything efficiently. The three guys were friendly and helpful. The whole move was as stress free as it could have been.
An excellent job.
First class service the team were very professional and very polite
A great company , the move went very smoothly, would recommend!!
Brilliant move went smoothly and without a hitch. Removal team exceptional very helpful and polite. Would recommend and defiantly use again.
Absolutely unimprovable in terms of the day itself: Harry & Lee were approachable, efficient and industrious, enabling us to move out and in seamlessly. I would recommend City Moves without hesitation.
Great service for a great price. Overall very pleased with how our move went. Would use again.
Really competitively priced and very understanding when our move was delayed. No postponement charges. Very efficient and hardworking on the day.
Polite, pleasant, helpful crew.
EFFICIENT - WELL ORGANISED - TRUSTWORTHY - POLITE
I would highly recommend.
It was a really hot day and the men worked so hard. They were polite and friendly and the day went really smoothly.
Excellent company. I booked them with only a few days notice for a Cardiff to West Wales move. Very helpful and easy to book. The 2 guys that moved me on the day were excellent, nothing was too much for them. A very stress-free experience. I would definitely recommend them and I would use this company again.
Really good humoured staff helped keep our spirits up on a hard day.
Little bit late arriving. Which pushed things a bit. However 3 guys were pleasant and worked extremely hard.
Lovely helpful staff.. was an issue with wardrobe left behind but Tracey got on the case and issue resolved!!
Very professional and fast. They moved all furniture without any scratch on the walls.
Thank you for all your help with the move took so much of the stress out of our first move in bristol. Arrived early, easily contactable and moved all the items safely. Will spread the word to friends and collegues. Many Thanks, Dan.
Very professional and fast, the guys on both days were superb. We had to put our house into storage for 1 night. We only had one glass broken, would recommend
Excellent customer services very by the employees who arrived to do the removal
Great communication and done it a very quick time frame. Would defiantly use services again or recommend to others
Very courteous and well organised.
Excellent support and team work from this company
Lee and other guy were great at getting as much as they safely could on the van. Friendly and helpful. Only problem was I should have had someone recce the job first as some stuff had to be left behind. Good value for money however.
Great service, not worried by the prospect of delivering through country lanes! Only dropped a star as they had to arrange a second part to the delivery and communication was a bit muddled, didn't hear from them straight away, then the day got changed. All arrived in the end and very friendly teams.
Very punctual, friendly and efficicient team. Would recommend without hesitation.
**Additional note from Compare My Move: No further information was provided by the mover**
Moving day went smoothly. Alex, James and Neil were efficient, friendly and fun
They did a great job. Polite lads who were super helpful.
Used their packing and removal service, Communication was great in the run up to the move. All the workers were efficient and courteous - made the move very easy - I would happily recommend them to anyone looking to move,
City Moves were a breath of fresh air in the middle of the stress of moving home, the flexibility and willingness to help that they showed before the day made things a lot easier. Then on the day the team were very professional, energetic and friendly which helped the moving day go very smoothly.
Vehicle too small so had to make two trips.
City move provided a very good service. They were on time and didn't damaged a thing.
The guys who did the packing and removals were very professional and helpful
Quick and efficient. Went very smoothly
Clive and Mario were excellent - worked their socks off to make our move go smoothly and did everything with good cheer.
There were two things that detracted - they arrived at 7:30 am rather than 10am as arranged, and they took the payment 3 days early.
Didnt send enough men originally so goods left unattended. Items missing. Have sent claim.
Excellent front-end interaction in person and on phone. Good communication and flexibility approaching the day. Competitively priced. The demeanour of the removal chaps was excellent, friendly, helpful however they damaged several items, they did not bring the necessary packing materials for delicate objects (pictures) that I had paid for and they did not bring the tools (sack trolley etc) that they needed (and knew they needed) before they arrived for the job. There has been no follow up from the office.
They were excellent on the first day of moving, four men worked quickly and efficiently. But the big disappointment was on the delivery day when only two men appeared to do the same job! And at the end they were exhausted, they only managed to assemble one wardrobe with great difficulty!...
While the gentlemen was friendly and helpful, there were numerous complaints about how long it was taking for everything.
Company said they would move my washing machine but did not and also the movers dismantled a table but did not reassemble it in my new house
Still awaiting a VAT invoice, despite reminders being sent, will continue to chase.
Watch for breakages!!
All very happy and jovial on the phone and even happier to take cash but when it comes down to it if your stuff gets broken 'it was an accident'.
The 'inclusive' insurance has a £250 excess and a max payout of something like £50 per item though apparently the optional insurance which I was never offered might have covered it.
It was a sad ending to what, until I found the breakages, had been a fairly well executed move apart from a row with them over whether they were going to move the sofas!!
It was a shame that in the end they just didn't seem to care.
Staff on van great did not send big enough lorry
Offered a 50% discount if I wanted another van the following week
As I was moving home the next day I declined their offer
Would I recommend them ummmm.
Lots of broken furniture and missing fittings . Wardrobes basically torn apart and not put back together as promised. Battle with them to get any help. Eventually yesterday they agreed to send out a carpenter to try and sort out the broken furniture. We'll see what happens then.
I went with this company as I wanted to move on a Friday and they promised they could do this. Other companies were up to £150 cheaper but could not give the day I wanted. Unfortunately the 'van broke down' so I wasn't able to move on the day and had to lose a days' holiday. Also despite having moved over 30 times before with no more than a single braekage I lost all my coffee cups, two mortars, a decanter, a bowl and a plate in a single crate which think was dropped, and the foot off my computer. not that impressed really.
The removal team were excellent -- friendly, efficient and relaxed. They packed well and quickly. Unfortunately a number of items were left behind by accident, which meant I had to make two 180-mile trips to collect them myself. And despite quoting us to move a piano (with a detailed description of the somewhat tricky mode of entry into the house), they were unable to move it in. Head Office instructed them not to do it, so they left it in the narrow entrance hallway, almost completely blocking entrance / exit. It stayed there for a WEEK! Repeated phone calls to the Office produced no action, and the Office eventually refused to talk to me, saying they were reviewing telephone call recordings to see whether or not I was telling the truth when I said I had given them all the necessary details. I needed a receipt to claim some of the cost back from my employer, and had to email THREE TIMES before they sent it. I have put our legal action on hold because I have been promised a full email response to my detailed complaints today, but it has yet to appear. In sort, excellent removal team, seriously deficient planning and EXECRABLE customer service. Don't touch them with a barge-pole.
The customer service for quotation and booking was first class. Sadly it went rapidly down hill from there.
I paid city moves to pack for me and this felt rushed and no care was taken to pack delicate items carefully. I expected casualties from the move but they didn’t even bother to wrap my perfume bottles or protect them in anyway. The breakages could have been avoided. They didn’t actually completely pack the house but I thought they would complete it the next day. The next day was moving day and again the whole process felt rushed as the staff wanted to finish early. They managed to scuff both of my leather sofas and pierce the leather on my tv bed. All of this damage could have been avoided by using a blanket for protection. The staff were fairly polite but lacking care. They left my old house with items in and it took me 3 car loads extra to completely empty the house. I paid for a complete house move not a partial one.
Once unpacked I phoned city moves to collect the empty boxes. The staff I spoke to there were friendly and professional. It’s such a pity I can’t say the same about the man who eventually collected the boxes. He was rude and didn’t even say goodbye!
Customer service was so rude! Never explained to me about the terms and conditions. She put the phone down on me.
The removal men forgot a few boxes and left couple of their blankets also when they put the legs back on my sofa they didn’t include some important bolts.
They should arrive at my place at 4pm, but they came earlier at 10 am, and just left my boxes and piano outside the reception. It should be door to door service, I had to ask somebody else to help me carry me boxes and piano to third floor. After that, I complained to customer services, they said they will check phone recordings and emails etc, and emailed me about the results later. However, I haven’t heard back from them until now. I won’t recommend the company, not on time, bad service, and not value.
On delivery day, due to the angle of the entrance/ driveway from my narrow access road, I advised the driver to reverse via a splay just up the road but the driver decided to drive in, cab first, before attempting a multipoint turn. The drive however, was too narrow and the cab wheels went off the drive sinking into the soft verge, leaving the van stranded at right angles to the drive. A local farmer then assisted with his tractor/ chains. Due to the van’s position there was no way he could free it without driving onto my lawn, generating massive ruts. The van, however, remained stuck. I suggested that the van be unloaded to reduce weight but the driver was reluctant to do so. The farmer returned with a digger but after further unavoidable lawn/ driveway damage the van remained stuck. Eventually, the van was unloaded. Several hours had now passed but with the van now lighter, the farmer returned and successfully freed the van but leaving the digger initially stuck in deep ruts, creating further damage to the lawn, an adjacent shrub and the driveway. I have submitted a complaint to City Moves but so far have received no response, not even an apology. I would never use them again.
I wouldn't use them again, not really a customer led service, they turned up they wanted, did as much as they wanted and left when they wanted
Very overpriced and not the service I asked for. I requested help with packing as I suffer from depression but ended up doing a lot of the packing on the day. Some of my furniture got damaged but I was pressed to tick boxes on the form when I’d moved to say no damage done - hence no recommence. The movers didn’t know about securing bolts for washing machines, and just seemed to want to get the job done as fast as possible. I had funding from SSAFA for the move but also had to pay £30 cash from my disability benefits. What should have been a helpful, supportive and stress free process was anything but!
We were supposed to have everything packed the day before and then move the next day, had even laid out plans to this effect.
Instead, we were phoned the morning that things were supposed to be packed and told they would do it all in one day, cue massive stress, anxiety and panic attacks.
Everything was rushed and badly packed with several books and other personal effects damaged, seemingly thrown at the cardboard boxes rather than professionally packed.
Using a company to assist in the move was supposed to make it less stressful, yet because of them I suffered from quite extreme panic attacks including hyperventilating.
DO NOT USE
Poor service. Overpriced. Furniture broken during move. Don’t recommend at all.
Awful experience with this company on the removal of my property into storage and then the removal out of storage to my new home. Lateness on both occasions, multiple damages, not enough hanging clothes hangers and a forgotten motorbike (despite being flagged at the quotation stage), not to mention a huge hike in the quotation. Extremely poor customer service and I will urge anyone I know to use a different company.
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