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City Moves
Company Overview
With branches in Bristol and Swansea, we're well situated to provide a professional removal service across South Wales and the South West. Here at City Moves, we offer a home removals service all over the UK, Europe and Worldwide. Whether you’re looking for full or part loads, you can trust the removals team here at City Moves to transport your goods safely to anywhere in the world. We offer a wide range of services and no job is too big or small.
Areas Covered
Reviews
Very good company, reliable and efficient, Van arrived on time and men were very cooperative. Move was very smooth and stress free.
Unfortunate minor incident when one of the sofas legs/foot was broken during transfer. Citymove sent me a replacement by post the next day. I would move with them again and I highly recommend them.I cannot thank the 2 men who worked so hard on the day enough. They were so quick and nothing was too much trouble. They took great care with all my belongings and made what was a hard day as stress-free as possible. I would highly recommend City Moves. Once again thank you.
Fantastic from quoting to moving and provided boxes. Boys on the day were excellent, efficient and helpful and made the transition very smooth. Would totally recommend them and I will definitely use if needed in the future. Five star service
Made the move painless, exceptional staff nothing too much trouble, can do attitude. very, very pleased with City Moves
The three man team were helpful, professional and friendly all day.
Could hardly believe how quickly and efficiently they completed my move.The guys were great ,took care of my items n the 230mile drive with them was brill ,I'd recommend them 100 % ,,,,
Very professional, and enthusiastic team.
They were brilliant.Great service and a smooth and efficient moving experience. Big thank you to Kofi, Alex, and Harry. Highly recommended.
Provided great service at short notice.
I would use them again - the team worked extremely hard to clear the house by 1pm.
Very good, well organised, helpful and easy to deal with.
Carl and Gary were very accommodating, helpful and cheerful, and the move was more or less stressfree - which is amazing!
Great company, guys were very careful and very friendly.... highly recommended
The removal staff that came on the actual day were punctual. They were also very friendly and professional.
Excellent job. Very efficient and professional
Great team, fabulous customer service. Would definitely recommend!
Fabulous team from start to finish. Professional all the way through. Would 100% recommend them
All very good. Went out of their way to help with other extra small deliveries we had, and moved some heavy furniture around the house. I would definitely recommend them.
I was impressed by the prompt and reliable communication beforehand. On the day the movers arrived on time and worked very efficiently and with care. I was very pleased by the service I received.
Only having the one journey made life so much easier compared to 3 journeys when I moved 5 years ago. Removal men were friendly, helpful and asked what was going in the van
Amazing, the gents made moving so smooth. Truly grateful for their help
Amazing from start to finish very hard working cheerful men nothing was too much trouble for them wouldn't hesitate in recommending them .
Professional, prompt and polite.
The best boys that have ever helped me move.
Good job well-done. Arrived on time, polite and efficient.
SIMPLY THE BEST. Removal men were so helpful, polite, on time, very caring with my furniture. I couldnt fault them . I would definatly recommend . The price was very reasonable..Thanks again.
City Moves provided a competitive quote, arrived at the specified time and moved everything efficiently. The three guys were friendly and helpful. The whole move was as stress free as it could have been.
An excellent job.First class service the team were very professional and very polite
A great company , the move went very smoothly, would recommend!!
Brilliant move went smoothly and without a hitch. Removal team exceptional very helpful and polite. Would recommend and defiantly use again.
Absolutely unimprovable in terms of the day itself: Harry & Lee were approachable, efficient and industrious, enabling us to move out and in seamlessly. I would recommend City Moves without hesitation.
Outstanding service
Great service for a great price. Overall very pleased with how our move went. Would use again.
Really competitively priced and very understanding when our move was delayed. No postponement charges. Very efficient and hardworking on the day.
Great services!
Polite, pleasant, helpful crew.
EFFICIENT - WELL ORGANISED - TRUSTWORTHY - POLITE
I would highly recommend.It was a really hot day and the men worked so hard. They were polite and friendly and the day went really smoothly.
Excellent company. I booked them with only a few days notice for a Cardiff to West Wales move. Very helpful and easy to book. The 2 guys that moved me on the day were excellent, nothing was too much for them. A very stress-free experience. I would definitely recommend them and I would use this company again.
Really good humoured staff helped keep our spirits up on a hard day.
Excellent customer services very by the employees who arrived to do the removal
Great communication and done it a very quick time frame. Would defiantly use services again or recommend to othersVery courteous and well organised.
Excellent support and team work from this company
Lee and other guy were great at getting as much as they safely could on the van. Friendly and helpful. Only problem was I should have had someone recce the job first as some stuff had to be left behind. Good value for money however.
Great service, not worried by the prospect of delivering through country lanes! Only dropped a star as they had to arrange a second part to the delivery and communication was a bit muddled, didn't hear from them straight away, then the day got changed. All arrived in the end and very friendly teams.
Very punctual, friendly and efficicient team. Would recommend without hesitation.
**Additional note from Compare My Move: No further information was provided by the mover**
Excellent team
Moving day went smoothly. Alex, James and Neil were efficient, friendly and fun
They did a great job. Polite lads who were super helpful.
Used their packing and removal service, Communication was great in the run up to the move. All the workers were efficient and courteous - made the move very easy - I would happily recommend them to anyone looking to move,
City Moves were a breath of fresh air in the middle of the stress of moving home, the flexibility and willingness to help that they showed before the day made things a lot easier. Then on the day the team were very professional, energetic and friendly which helped the moving day go very smoothly.
Vehicle too small so had to make two trips.
Clive and Mario were excellent - worked their socks off to make our move go smoothly and did everything with good cheer.
There were two things that detracted - they arrived at 7:30 am rather than 10am as arranged, and they took the payment 3 days early.Didnt send enough men originally so goods left unattended. Items missing. Have sent claim.
Excellent front-end interaction in person and on phone. Good communication and flexibility approaching the day. Competitively priced. The demeanour of the removal chaps was excellent, friendly, helpful however they damaged several items, they did not bring the necessary packing materials for delicate objects (pictures) that I had paid for and they did not bring the tools (sack trolley etc) that they needed (and knew they needed) before they arrived for the job. There has been no follow up from the office.
They were excellent on the first day of moving, four men worked quickly and efficiently. But the big disappointment was on the delivery day when only two men appeared to do the same job! And at the end they were exhausted, they only managed to assemble one wardrobe with great difficulty!...
While the gentlemen was friendly and helpful, there were numerous complaints about how long it was taking for everything.
Company said they would move my washing machine but did not and also the movers dismantled a table but did not reassemble it in my new house
Still awaiting a VAT invoice, despite reminders being sent, will continue to chase.
Watch for breakages!!
All very happy and jovial on the phone and even happier to take cash but when it comes down to it if your stuff gets broken 'it was an accident'.
The 'inclusive' insurance has a £250 excess and a max payout of something like £50 per item though apparently the optional insurance which I was never offered might have covered it.
It was a sad ending to what, until I found the breakages, had been a fairly well executed move apart from a row with them over whether they were going to move the sofas!!
It was a shame that in the end they just didn't seem to care.Staff on van great did not send big enough lorry
Offered a 50% discount if I wanted another van the following week
As I was moving home the next day I declined their offer
Would I recommend them ummmm.I went with this company as I wanted to move on a Friday and they promised they could do this. Other companies were up to £150 cheaper but could not give the day I wanted. Unfortunately the 'van broke down' so I wasn't able to move on the day and had to lose a days' holiday. Also despite having moved over 30 times before with no more than a single braekage I lost all my coffee cups, two mortars, a decanter, a bowl and a plate in a single crate which think was dropped, and the foot off my computer. not that impressed really.
The removal team were excellent -- friendly, efficient and relaxed. They packed well and quickly. Unfortunately a number of items were left behind by accident, which meant I had to make two 180-mile trips to collect them myself. And despite quoting us to move a piano (with a detailed description of the somewhat tricky mode of entry into the house), they were unable to move it in. Head Office instructed them not to do it, so they left it in the narrow entrance hallway, almost completely blocking entrance / exit. It stayed there for a WEEK! Repeated phone calls to the Office produced no action, and the Office eventually refused to talk to me, saying they were reviewing telephone call recordings to see whether or not I was telling the truth when I said I had given them all the necessary details. I needed a receipt to claim some of the cost back from my employer, and had to email THREE TIMES before they sent it. I have put our legal action on hold because I have been promised a full email response to my detailed complaints today, but it has yet to appear. In sort, excellent removal team, seriously deficient planning and EXECRABLE customer service. Don't touch them with a barge-pole.
The customer service for quotation and booking was first class. Sadly it went rapidly down hill from there.
I paid city moves to pack for me and this felt rushed and no care was taken to pack delicate items carefully. I expected casualties from the move but they didn’t even bother to wrap my perfume bottles or protect them in anyway. The breakages could have been avoided. They didn’t actually completely pack the house but I thought they would complete it the next day. The next day was moving day and again the whole process felt rushed as the staff wanted to finish early. They managed to scuff both of my leather sofas and pierce the leather on my tv bed. All of this damage could have been avoided by using a blanket for protection. The staff were fairly polite but lacking care. They left my old house with items in and it took me 3 car loads extra to completely empty the house. I paid for a complete house move not a partial one.
Once unpacked I phoned city moves to collect the empty boxes. The staff I spoke to there were friendly and professional. It’s such a pity I can’t say the same about the man who eventually collected the boxes. He was rude and didn’t even say goodbye!They should arrive at my place at 4pm, but they came earlier at 10 am, and just left my boxes and piano outside the reception. It should be door to door service, I had to ask somebody else to help me carry me boxes and piano to third floor. After that, I complained to customer services, they said they will check phone recordings and emails etc, and emailed me about the results later. However, I haven’t heard back from them until now. I won’t recommend the company, not on time, bad service, and not value.
Very overpriced and not the service I asked for. I requested help with packing as I suffer from depression but ended up doing a lot of the packing on the day. Some of my furniture got damaged but I was pressed to tick boxes on the form when I’d moved to say no damage done - hence no recommence. The movers didn’t know about securing bolts for washing machines, and just seemed to want to get the job done as fast as possible. I had funding from SSAFA for the move but also had to pay £30 cash from my disability benefits. What should have been a helpful, supportive and stress free process was anything but!
We were supposed to have everything packed the day before and then move the next day, had even laid out plans to this effect.
Instead, we were phoned the morning that things were supposed to be packed and told they would do it all in one day, cue massive stress, anxiety and panic attacks.
Everything was rushed and badly packed with several books and other personal effects damaged, seemingly thrown at the cardboard boxes rather than professionally packed.
Using a company to assist in the move was supposed to make it less stressful, yet because of them I suffered from quite extreme panic attacks including hyperventilating.
DO NOT USEPoor service. Overpriced. Furniture broken during move. Don’t recommend at all.
Awful experience with this company on the removal of my property into storage and then the removal out of storage to my new home. Lateness on both occasions, multiple damages, not enough hanging clothes hangers and a forgotten motorbike (despite being flagged at the quotation stage), not to mention a huge hike in the quotation. Extremely poor customer service and I will urge anyone I know to use a different company.
More Information
Home Removals
As one of the largest family run removals companies in the country, we pride ourselves on offering an excellent level of house removal services that our customers love. We are proud to have been ranked a Top 10 company for the last 4 years. If you are looking for an award-winning company to help with your house move then we are the UK house removals company you need.
Storage
Here at City Moves, we have a storage facility that is state of the art with motion, heat and smoke detectors and 24hr digital security recording systems. If you need storage for any of your home or office belongings, we have the safe and secure storage solutions you need.
Packing
If you don’t have the time to pack up your belongings then leave it to us and our professional packing teams can do the packing for you, we will pack your possessions to the highest level giving you one less thing to worry about. If you just need the boxes and want to pack your belongings yourself, we can deliver them for you, with our next day delivery service.
