City Moves

City Moves

Queensway, Swansea
Superb
based on 110 reviews
member since January 2014
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Overview

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Reviews & Ratings
Customer Reviews
  • Rachel Stone

    Bristol

    4/10/2019

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    Karl, Sean and Harry were an excellent team! They worked quickly and efficiently both on site and at the storage centre were using. They were good natured and very helpful throughout the day. I would happily recommend them to others.

  • Ann Smith

    Caldicot

    20/09/2019

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    Excellent sewrvice from start to finish, nothing was too much trouble. Very friendly and professional. I would highly recommend them. *****

  • Nigel White

    Bristol

    23/08/2019

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    Fantastic service from start to finish
    Moving team have to be the best in the business

  • Ruth Lewis

    Bridgend

    17/06/2019

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    City Moves were great, on time, helpful, professional. The whole experience was fantastic.

  • David Hough

    Bristol

    6/06/2019

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    Excellent service and the lads did a great job on the day

  • Cathy Yang

    Bristol

    4/06/2019

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    Amazing service. Really happy with Lee and Mario

  • John Hawkins

    Barry

    17/05/2019

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    Could not have made the move without them

  • Israa Hussein

    Cardiff

    14/05/2019

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    Very friendly and efficient. Professional, hard working. Did a great job

  • Kathleen King

    Burry Port

    13/05/2019

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    Wonderful friendly caring efficient service willing to help with anything asked of them. I would totally recommend them to everyone they all worked so sooo hard.

  • Ty Goodfield

    Bristol

    12/05/2019

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    Very professional company from quote to actual moving day. All staff very friendly. Can’t rate them highly enough and would definitely recommend to anyone.

  • Jan Van Der Lely

    Bristol

    7/05/2019

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    Cheerful willing staff, worked very efficiently and quickly and looked after us well.

  • Craig Whyte

    Porthcawl

    7/05/2019

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    Outstanding service couldn’t recommend highly enough. Move team on the day couldn’t do enough for us.

  • David Ryan

    Pontypridd

    6/05/2019

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    Lads were great and really helpful and efficient

  • Andrea Fay

    Swansea

    15/04/2019

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    Excellent team from Fforestfach Swansea. Didn't have to lift a finger. Well worth the money. Would definitely use them again

  • Janette Lock

    Cardiff

    29/03/2019

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    The team arrived on time and worked relentlessly throughout the day. They were professional and conciencous and the move went extremely smoothly. I would definitely recommend this company.

  • Gail Saunders

    Cardiff

    28/03/2019

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    Very friendly and efficient service, would recommend to friends and family d would definitely use them again.

  • Judi Wand-Tetley

    Bristol

    23/03/2019

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    Brilliant. Very nice service and extremely efficient

  • Christian Dobbin

    Porthcawl

    23/03/2019

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    First class service. Highly recommended.

  • Claudia

    Cardiff

    16/03/2019

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    Really good service would defo recommend

  • Nigel Fender

    Swansea

    14/03/2019

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    Excellent company and will use again in the future. Couldn`t do enough to help on the day and made a stressful experience much easier to cope with.

  • Claire Blockwell

    Swansea

    28/02/2019

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    Friendly, efficient and straightforward service...would recommend!

  • Lesley Jones

    Neath

    14/02/2019

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    patient and helpful helped to keep the stress levels down..

  • Anne Townsend

    Neath

    8/02/2019

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    Good value for money. The customer help is supportive and the removal went well.

  • Steve Eyers

    Bristol

    1/02/2019

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    Excellent service made the move totally stress free. Definitely use them again but hopefully not too soon

  • Michelle Tedder

    Bristol

    7/01/2019

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    Very professional , took great care of my belongings

  • Graham Cox

    Bristol

    21/12/2018

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    Although the removal team (Jake , Alex and Darren) were late arriving due suffering a puncture on the way to us they more than made up the time by working non-stop a credit to the lads.

  • Dominique Sakoilsky

    Bristol

    15/12/2018

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    The two men on the day were absolutely wonderful. They worked like demons for hours on end, problem solved as the need arose, were nothing but helpful, calm, friendly and hard working. The general communication with the company was also excellent.

  • Stefan Alsop

    Bristol

    15/12/2018

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    Very good company, no hassle, very professional.

  • Emelia Dsilva

    Newport

    14/12/2018

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    Very good and professional guys! They were so helpful and even restored a chair for me. The quote was the most economical and for the price they provided such good service! I couldn’t have asked for better!

  • Lindsay Crennell

    Swansea

    14/12/2018

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    Fantastic service from start to finish. Really went out of their way to make it as smooth as possible- would highly recommend.

  • Ahmed Al-Rusan

    Llanelli

    17/11/2018

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    Very good company, reliable and efficient, Van arrived on time and men were very cooperative. Move was very smooth and stress free.
    Unfortunate minor incident when one of the sofas legs/foot was broken during transfer. Citymove sent me a replacement by post the next day. I would move with them again and I highly recommend them.

  • Jenni Lind

    Carmarthen

    5/11/2018

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    I cannot thank the 2 men who worked so hard on the day enough. They were so quick and nothing was too much trouble. They took great care with all my belongings and made what was a hard day as stress-free as possible. I would highly recommend City Moves. Once again thank you.

  • Julia Miles

    Penarth

    24/10/2018

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    Fantastic from quoting to moving and provided boxes. Boys on the day were excellent, efficient and helpful and made the transition very smooth. Would totally recommend them and I will definitely use if needed in the future. Five star service

  • Anne Mabbett

    Swansea

    20/10/2018

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    Made the move painless, exceptional staff nothing too much trouble, can do attitude. very, very pleased with City Moves

  • Clive Harry

    Cardiff

    13/10/2018

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    The three man team were helpful, professional and friendly all day.
    Could hardly believe how quickly and efficiently they completed my move.

  • Jane Davies

    Swansea

    11/10/2018

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    The guys were great ,took care of my items n the 230mile drive with them was brill ,I'd recommend them 100 % ,,,,

  • Raza Rizvi

    Bristol

    7/10/2018

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    Very professional, and enthusiastic team.
    They were brilliant.

  • Vionne Chang

    Cwmbran

    22/09/2018

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    Great service and a smooth and efficient moving experience. Big thank you to Kofi, Alex, and Harry. Highly recommended.

  • Mike Donovan

    Cardiff

    22/09/2018

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    Provided great service at short notice.

  • Iain Hodgins

    Swansea

    17/09/2018

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    I would use them again - the team worked extremely hard to clear the house by 1pm.

  • Gareth

    Neath

    16/09/2018

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    Very good, well organised, helpful and easy to deal with.

  • Jane Burnard

    Lampeter

    12/09/2018

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    Carl and Gary were very accommodating, helpful and cheerful, and the move was more or less stressfree - which is amazing!

  • Kevin Artess

    Newport

    8/09/2018

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    Great company, guys were very careful and very friendly.... highly recommended

  • Daisy Isa

    Haverfordwest

    7/09/2018

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    The removal staff that came on the actual day were punctual. They were also very friendly and professional.

  • Tom Clifton

    Bristol

    31/08/2018

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    Excellent job. Very efficient and professional

  • Lowri Jackson

    Bristol

    21/08/2018

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    Great team, fabulous customer service. Would definitely recommend!

  • Jo Ryall

    Newport

    10/08/2018

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    Fabulous team from start to finish. Professional all the way through. Would 100% recommend them

  • Paul Stretton

    Bristol

    2/08/2018

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    All very good. Went out of their way to help with other extra small deliveries we had, and moved some heavy furniture around the house. I would definitely recommend them.

  • Anneka Reebye

    Bristol

    27/07/2018

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    I was impressed by the prompt and reliable communication beforehand. On the day the movers arrived on time and worked very efficiently and with care. I was very pleased by the service I received.

  • Helen Walsh

    Port Talbot

    23/07/2018

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    Only having the one journey made life so much easier compared to 3 journeys when I moved 5 years ago. Removal men were friendly, helpful and asked what was going in the van

  • Sarah Cox

    Bristol

    19/07/2018

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    Amazing, the gents made moving so smooth. Truly grateful for their help

  • Martin Powell

    Newport

    18/05/2018

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    Amazing from start to finish very hard working cheerful men nothing was too much trouble for them wouldn't hesitate in recommending them .

  • Simon Foulkes

    Cardiff

    16/05/2018

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    Professional, prompt and polite.

  • Nicky Reynolds

    Ammanford

    15/05/2018

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    The best boys that have ever helped me move.

  • T Leung

    Swansea

    1/05/2018

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    Good job well-done. Arrived on time, polite and efficient.

  • Irene Peachey

    Newport

    14/04/2018

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    SIMPLY THE BEST. Removal men were so helpful, polite, on time, very caring with my furniture. I couldnt fault them . I would definatly recommend . The price was very reasonable..Thanks again.

  • Stuart Clarke

    Swansea

    6/04/2018

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    City Moves provided a competitive quote, arrived at the specified time and moved everything efficiently. The three guys were friendly and helpful. The whole move was as stress free as it could have been.
    An excellent job.

  • Brian Legg

    Cardiff

    19/03/2018

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    First class service the team were very professional and very polite

  • Jude Lattka

    Swansea

    9/01/2018

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    A great company , the move went very smoothly, would recommend!!

  • Susan Dando

    Milford Haven

    30/12/2017

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    Brilliant move went smoothly and without a hitch. Removal team exceptional very helpful and polite. Would recommend and defiantly use again.

  • Phil Robinson

    Bristol

    8/12/2017

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    Absolutely unimprovable in terms of the day itself: Harry & Lee were approachable, efficient and industrious, enabling us to move out and in seamlessly. I would recommend City Moves without hesitation.

  • Antony Dodd

    Pontypridd

    15/11/2017

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    Outstanding service

  • Ceri Jenkins

    Cardiff

    18/08/2017

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    Great service for a great price. Overall very pleased with how our move went. Would use again.

  • Sarah Thomas

    Newport

    11/08/2017

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    Really competitively priced and very understanding when our move was delayed. No postponement charges. Very efficient and hardworking on the day.

  • Anonymous

    Bristol

    21/07/2017

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    Great services!

  • Rob

    Cardiff

    22/06/2017

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    Polite, pleasant, helpful crew.

  • Gaynor Couturier

    Bridgend

    19/06/2017

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    EFFICIENT - WELL ORGANISED - TRUSTWORTHY - POLITE
    I would highly recommend.

  • Nicola Pickett

    Newport

    16/06/2017

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    It was a really hot day and the men worked so hard. They were polite and friendly and the day went really smoothly.

  • Melanie James

    Cardiff

    16/06/2017

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    Excellent company. I booked them with only a few days notice for a Cardiff to West Wales move. Very helpful and easy to book. The 2 guys that moved me on the day were excellent, nothing was too much for them. A very stress-free experience. I would definitely recommend them and I would use this company again.

  • Thomas Reynolds

    Swansea

    2/06/2017

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    Really good humoured staff helped keep our spirits up on a hard day.

  • Mr Shattock

    Bristol

    14/06/2019

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    Little bit late arriving. Which pushed things a bit. However 3 guys were pleasant and worked extremely hard.

  • Louise Morgan

    Monmouth

    29/03/2019

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    Lovely helpful staff.. was an issue with wardrobe left behind but Tracey got on the case and issue resolved!!

  • Dimitrios

    Cardiff

    22/03/2019

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    Very professional and fast. They moved all furniture without any scratch on the walls.

  • Daniel Hendey

    Bristol

    18/02/2019

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    Thank you for all your help with the move took so much of the stress out of our first move in bristol. Arrived early, easily contactable and moved all the items safely. Will spread the word to friends and collegues. Many Thanks, Dan.

  • Helena Halliday

    Llanelli

    6/01/2019

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    Very professional and fast, the guys on both days were superb. We had to put our house into storage for 1 night. We only had one glass broken, would recommend

  • James Kane

    Swansea

    12/10/2018

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    Excellent customer services very by the employees who arrived to do the removal
    Great communication and done it a very quick time frame. Would defiantly use services again or recommend to others

  • Ed Cordin

    Bristol

    20/09/2018

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    Very courteous and well organised.

  • Christine Watson

    Swansea

    6/09/2018

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    Excellent support and team work from this company

  • Jo Elliott

    Bristol

    10/08/2018

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    Lee and other guy were great at getting as much as they safely could on the van. Friendly and helpful. Only problem was I should have had someone recce the job first as some stuff had to be left behind. Good value for money however.

  • Rebecca Miles

    Bristol

    10/08/2018

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    Great service, not worried by the prospect of delivering through country lanes! Only dropped a star as they had to arrange a second part to the delivery and communication was a bit muddled, didn't hear from them straight away, then the day got changed. All arrived in the end and very friendly teams.

  • Valerie Trevette

    Tenby

    27/05/2018

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    Very punctual, friendly and efficicient team. Would recommend without hesitation.

  • Chris Dales

    Bristol

    27/02/2018

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    **Additional note from Compare My Move: No further information was provided by the mover**

  • Lara Griffiths

    Port Talbot

    13/02/2018

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    Excellent team

  • Lyn Jones

    Kidwelly

    12/01/2018

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    Moving day went smoothly. Alex, James and Neil were efficient, friendly and fun

  • Stuart Smith

    Bristol

    15/12/2017

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    They did a great job. Polite lads who were super helpful.

  • Phil Nicolle

    Llanelli

    6/12/2017

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    Used their packing and removal service, Communication was great in the run up to the move. All the workers were efficient and courteous - made the move very easy - I would happily recommend them to anyone looking to move,

  • Tim Archer

    Cardiff

    22/11/2017

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    City Moves were a breath of fresh air in the middle of the stress of moving home, the flexibility and willingness to help that they showed before the day made things a lot easier. Then on the day the team were very professional, energetic and friendly which helped the moving day go very smoothly.

  • Mike Bragg

    Cardiff

    24/10/2017

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    Vehicle too small so had to make two trips.

  • Jon

    Hengoed

    5/08/2019

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    City move provided a very good service. They were on time and didn't damaged a thing.

  • Arthur Morgan

    Cardiff

    8/02/2019

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    The guys who did the packing and removals were very professional and helpful

  • Sandra Cahoon

    Bristol

    5/01/2019

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    Quick and efficient. Went very smoothly

  • Claire Johnstone

    Bristol

    13/09/2018

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    Clive and Mario were excellent - worked their socks off to make our move go smoothly and did everything with good cheer.
    There were two things that detracted - they arrived at 7:30 am rather than 10am as arranged, and they took the payment 3 days early.

  • Jeff Isaac

    Bristol

    9/05/2018

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    Didnt send enough men originally so goods left unattended. Items missing. Have sent claim.

  • Sarah Murphy

    Carmarthen

    19/04/2018

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    Excellent front-end interaction in person and on phone. Good communication and flexibility approaching the day. Competitively priced. The demeanour of the removal chaps was excellent, friendly, helpful however they damaged several items, they did not bring the necessary packing materials for delicate objects (pictures) that I had paid for and they did not bring the tools (sack trolley etc) that they needed (and knew they needed) before they arrived for the job. There has been no follow up from the office.

  • N Razaq

    Newport

    28/02/2018

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    They were excellent on the first day of moving, four men worked quickly and efficiently. But the big disappointment was on the delivery day when only two men appeared to do the same job! And at the end they were exhausted, they only managed to assemble one wardrobe with great difficulty!...

  • Anonymous

    Bristol

    1/07/2017

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    While the gentlemen was friendly and helpful, there were numerous complaints about how long it was taking for everything.

  • Neil Newman

    Bristol

    16/11/2018

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    Company said they would move my washing machine but did not and also the movers dismantled a table but did not reassemble it in my new house

  • Lesley Williams

    Bristol

    8/02/2018

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    Still awaiting a VAT invoice, despite reminders being sent, will continue to chase.

  • Kevin Leighton

    Cardiff

    25/05/2018

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    Watch for breakages!!
    All very happy and jovial on the phone and even happier to take cash but when it comes down to it if your stuff gets broken 'it was an accident'.
    The 'inclusive' insurance has a £250 excess and a max payout of something like £50 per item though apparently the optional insurance which I was never offered might have covered it.
    It was a sad ending to what, until I found the breakages, had been a fairly well executed move apart from a row with them over whether they were going to move the sofas!!
    It was a shame that in the end they just didn't seem to care.

  • Rm Thomas

    Cardiff

    23/03/2018

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    Staff on van great did not send big enough lorry
    Offered a 50% discount if I wanted another van the following week
    As I was moving home the next day I declined their offer
    Would I recommend them ummmm.

  • Mike Jessop

    Bristol

    19/05/2018

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    I went with this company as I wanted to move on a Friday and they promised they could do this. Other companies were up to £150 cheaper but could not give the day I wanted. Unfortunately the 'van broke down' so I wasn't able to move on the day and had to lose a days' holiday. Also despite having moved over 30 times before with no more than a single braekage I lost all my coffee cups, two mortars, a decanter, a bowl and a plate in a single crate which think was dropped, and the foot off my computer. not that impressed really.

  • Robert Vilain

    Bristol

    10/09/2018

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    The removal team were excellent -- friendly, efficient and relaxed. They packed well and quickly. Unfortunately a number of items were left behind by accident, which meant I had to make two 180-mile trips to collect them myself. And despite quoting us to move a piano (with a detailed description of the somewhat tricky mode of entry into the house), they were unable to move it in. Head Office instructed them not to do it, so they left it in the narrow entrance hallway, almost completely blocking entrance / exit. It stayed there for a WEEK! Repeated phone calls to the Office produced no action, and the Office eventually refused to talk to me, saying they were reviewing telephone call recordings to see whether or not I was telling the truth when I said I had given them all the necessary details. I needed a receipt to claim some of the cost back from my employer, and had to email THREE TIMES before they sent it. I have put our legal action on hold because I have been promised a full email response to my detailed complaints today, but it has yet to appear. In sort, excellent removal team, seriously deficient planning and EXECRABLE customer service. Don't touch them with a barge-pole.

  • Kelly Serwata

    Llanelli

    9/08/2018

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    The customer service for quotation and booking was first class. Sadly it went rapidly down hill from there.
    I paid city moves to pack for me and this felt rushed and no care was taken to pack delicate items carefully. I expected casualties from the move but they didn’t even bother to wrap my perfume bottles or protect them in anyway. The breakages could have been avoided. They didn’t actually completely pack the house but I thought they would complete it the next day. The next day was moving day and again the whole process felt rushed as the staff wanted to finish early. They managed to scuff both of my leather sofas and pierce the leather on my tv bed. All of this damage could have been avoided by using a blanket for protection. The staff were fairly polite but lacking care. They left my old house with items in and it took me 3 car loads extra to completely empty the house. I paid for a complete house move not a partial one.
    Once unpacked I phoned city moves to collect the empty boxes. The staff I spoke to there were friendly and professional. It’s such a pity I can’t say the same about the man who eventually collected the boxes. He was rude and didn’t even say goodbye!

  • Michelle Osborne

    Bristol

    1/03/2019

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    Customer service was so rude! Never explained to me about the terms and conditions. She put the phone down on me.
    The removal men forgot a few boxes and left couple of their blankets also when they put the legs back on my sofa they didn’t include some important bolts.

  • Boyang Gao

    Cardiff

    11/10/2018

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    They should arrive at my place at 4pm, but they came earlier at 10 am, and just left my boxes and piano outside the reception. It should be door to door service, I had to ask somebody else to help me carry me boxes and piano to third floor. After that, I complained to customer services, they said they will check phone recordings and emails etc, and emailed me about the results later. However, I haven’t heard back from them until now. I won’t recommend the company, not on time, bad service, and not value.

  • Michelle Mcgladdery

    Swansea

    18/01/2019

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    I wouldn't use them again, not really a customer led service, they turned up they wanted, did as much as they wanted and left when they wanted

  • Caroline Wright

    Cardiff

    22/09/2018

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    Very overpriced and not the service I asked for. I requested help with packing as I suffer from depression but ended up doing a lot of the packing on the day. Some of my furniture got damaged but I was pressed to tick boxes on the form when I’d moved to say no damage done - hence no recommence. The movers didn’t know about securing bolts for washing machines, and just seemed to want to get the job done as fast as possible. I had funding from SSAFA for the move but also had to pay £30 cash from my disability benefits. What should have been a helpful, supportive and stress free process was anything but!

  • Amber Furmage

    Swansea

    7/09/2018

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    We were supposed to have everything packed the day before and then move the next day, had even laid out plans to this effect.
    Instead, we were phoned the morning that things were supposed to be packed and told they would do it all in one day, cue massive stress, anxiety and panic attacks.
    Everything was rushed and badly packed with several books and other personal effects damaged, seemingly thrown at the cardboard boxes rather than professionally packed.
    Using a company to assist in the move was supposed to make it less stressful, yet because of them I suffered from quite extreme panic attacks including hyperventilating.
    DO NOT USE

  • Aled Rowland

    Swansea

    23/06/2018

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    Poor service. Overpriced. Furniture broken during move. Don’t recommend at all.

  • Zoe Bracey

    Bristol

    23/03/2018

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    Awful experience with this company on the removal of my property into storage and then the removal out of storage to my new home. Lateness on both occasions, multiple damages, not enough hanging clothes hangers and a forgotten motorbike (despite being flagged at the quotation stage), not to mention a huge hike in the quotation. Extremely poor customer service and I will urge anyone I know to use a different company.

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