City Moves

City Moves

Superb
based on 196 reviews
member since January 2014
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Reviews & Ratings
Customer Reviews
  • Lynda Lucas

    Swansea

    2/03/2024

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    Excellent. I would highly recommend using City Moves.

    Response:
    Thank you Lynda for taking the time to complete this review. I will pass on your appreciation onto the Team. We're glad you were happy with the service provided. From all the team at CITYMOVES. May we wish you well in your new home Tracy Powell Customer Services Manager
  • Suzanne Pemberton

    Hereford

    29/02/2024

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    Highly recommend this company, thorough quote for required moving and storage needs, accessible and timely customer service for queries and reassurance. Packing was completed by amazing crew, efficient and reassuring once again. Moving day was as efficient. Overall, customer service and packing/moving crew I cannot speak highly enough of, thank you so much.

    Response:
    Thank you Suzanne for taking the time to complete this review. I will pass on your appreciation onto the Team. We're glad you were happy with the service provided. From all the team at CITYMOVES. May we wish you well in your new home Tracy Powell Customer Services Manager
  • Elaine Ellis

    Cardiff

    27/02/2024

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    Both Scott and Mario the removal men were excellent, they arrived on time and were very professional ,hard working, polite and respectful.Also the office staff were extremely helpful and friendly.I would highly recommend this company.

    Response:
    Thank you Bethan for taking the time to complete this review. I will pass on your appreciation onto the Team. We're glad you were happy with the service provided. From all the team at CITYMOVES. May we wish you well in your new home Tracy Powell Customer Services Manager
  • Linda Woodward

    Cardiff

    16/02/2024

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    Really brilliant. From the video walk through to them packing my stuff into storage, really good service, the men on the day (Gary and 2 others) moved it all without fuss and with Good humour.Highly recommended

    Response:
    Thank you Bethan for taking the time to complete this review. I will pass on your appreciation onto the Team. We're glad you were happy with the service provided. From all the team at CITYMOVES. May we wish you well in your new home Tracy Powell Customer Services Manager
  • Bethan Whalley

    Swansea

    12/02/2024

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    Amazing, came within the time window given and collected all of my items very fast. The pick-up crew was really nice and helpful. The rep who helped me was also really helpful and was there to answer what questions I had, especially since I was moving overseas. Overall, a really good company!

    Response:
    Thank you Bethan for taking the time to complete this review. I will pass on your appreciation onto the Team.We're glad you were happy with the service provided.From all the team at CITYMOVES. May we wish you well in your new homeTracy Powell Customer Services Manager
  • Ryan Barnett

    Newport

    5/01/2024

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    Overall service was good but we had a number of items damaged or broken. I received a phone call from after sales team and I explained issues and I was told they would see what they could do and come back to me. They have never called me back so a bit disappointed with that.Moving day was great but I could tell the guys wanted to finish asap so felt a bit rushed (finished by 2:30pm)

  • Julie Watson

    Bristol

    5/01/2024

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    City Moves were brilliant. They managed to slot us in the Thursday before Christmas which we only asked them the week before if they could help with our house move. They kept checking in with us to make sure everything was still on track which was fab. On the day of the move the two chaps we met were so helpful, kind and took great care with our belongings which were already stored and boxed at a storage company on the 2nd floor in lockups which they brought down and loaded. Their price was brilliant which again they helped us with and once we had spoken to them on the phone it gave us great confidence to use them. We would certainly recommend them and a thanks to no stress on the day. Lots of laughs instead. We would also like to thank comparemymove for recommending them. Great choice.

    Response:
    Thank you Julie for taking the time to complete this review. I will pass on your appreciation onto the Team.We're glad you were happy with the service provided.From all the team at CITYMOVES. May we wish you well in your new homeTracy Powell Customer Services Manager
  • Karen Barlow

    Swansea

    30/12/2023

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    The two guys were fantastic. Very friendly and did a fantastic job.Both worked so hard on what I would have said, should have been a 3 man job (I think there'd been someone call in sick). Neither stopped until the job was done.No damage at either end of the move.Judi was brilliant when booking and helping me use the digital form, plus keeping me updated with regular communication.Impressed with how quick, efficient and knowledgable the man was when pricing but for a quote.Would recommend this company to anyone moving house and I'd definitely use again if I needed to. Made an already stressful move, a lot less of a headache!

    Response:
    Thank you Karen for taking the time to complete this review. I will pass on your appreciation onto the Team. We're glad you were happy with the service provided. From all the team at CITYMOVES. May we wish you well in your new home Tracy Powell Customer Services Manager
  • Alun Owen

    Cardiff

    27/12/2023

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    Excellent service, on time, amiable and very accommodating in terms of services and flexibility. 3 actual removal lads were great.

    Response:
    Thank you Alun for taking the time to complete this review. I will pass on your appreciation onto the Team.We're glad you were happy with the service provided.From all the team at CITYMOVES. May we wish you well in your new homeTracy Powell Customer Services Manager
  • Laura Watson

    Bristol

    8/12/2023

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    Very friendly team and helpful. Professional throughout the day, which was quite long due to the distance. Did have a call from the office/ admin staff to ask if could delay the second truck, after the weekend, but the team worked to accommodate the move all on one day in the end. Managed well, even though seller was delayed leaving. No hesitation to recommend, pleased with price and service.

    Response:
    Thank you Laura for taking the time to complete this review. I will pass on your appreciation onto the Team.We're glad you were happy with the service provided.From all the team at CITYMOVES. May we wish you well in your new homeTracy Powell Customer Services Manager
  • Sheldon Greenwood

    Bristol

    17/11/2023

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    The movers were brilliant and worked really hard.

    Response:
    Thank you Sheldon for taking the time to complete this review. I will pass on your appreciation onto the Team.Glad you were happy with the service provided.From all the team at CITYMOVES. May we wish you well in your new homeTracy Powell Customer Services Manager
  • Charlotte

    Bristol

    17/11/2023

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    City moves were amazing! Although they are a little bit expensive compared to their competitors, I do think it's worth it. The 3 guys that did my move on the day, did an incredible job and I didnt lift a finger.

    Response:
    Thank you Charlotte for taking the time to complete this review. I will pass on your appreciation onto the Team.Glad you were happy with the service provided.From all the team at CITYMOVES. May we wish you well in your new homeTracy Powell Customer Services Manager
  • Karin Mckenzie

    Swansea

    28/10/2023

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    Very sufficient and professional. No breakages. Handled with care

    Response:
    Thank you Nick for taking the time to complete this review. I will pass on your appreciation onto the Team.From all the team at CITYMOVES. May we wish you well in your new homeTracy Powell Customer Services Manager
  • Johannes Zoontjens

    Swansea

    15/10/2023

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    What a great service. Everyone was extremely helpful and went out of their way to explain every step to us. They were all very polite professional friendly and hard working. A great team and we feel very lucky to have moved with such diligent and kind people who took great care of all our belongings. Would highly recommend this company.

    Response:
    Thank you for taking the time to complete this review. I will pass on your appreciation onto the Team.From all the team at CITYMOVES. May we wish you well in your new homeTracy Powell Customer Services Manager
  • David Lees

    Bristol

    29/09/2023

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    The company were excellent, communicated well with us even though we altered the move date 3 times. They were prompt and movers were respectful and courteous , they worked quickly to get everything in the new house and we have no complaints. I would recommend this company.

  • Vivienne Paulete

    Bristol

    24/09/2023

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    Admin process and initial video meeting was very good. Howver, movers on the day were very inexperienced. They said they couldnt move a 3 seater sofa out of the house but we managed fine with friends the next day. They were angling it in the wrong firections and you could see they didnt have a clue. Also, one if them was very clumsy, dropping things and banging into walls. They broke the corner of my dressing table mirror but I am si fed up with them that I cant be bothered ti claim! Will NOT use them again.

  • Dan West

    Swansea

    17/09/2023

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    Super helpful

  • Robert Bagnall

    Bristol

    31/08/2023

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    City Moves were excellent. Our three guys Kofi, Scott and Gary were non-nonsense and just got on with it. Nothing was a problem for them, going way beyond what I expected of them. Not only were they efficient, but were polite, friendly and professional.I would recommend City Moves without hesitation. As an added bonus, they were the cheapest of the three companies I asked to quote!

  • Jaqui

    Bristol

    25/08/2023

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    Can't fault them, it was seamless..The removers were cheerful, nothing was any trouble, the office staff especially Judy were informative and kept me up to date with everything.Stress was taken away from us. Brilliant. The removers were fast and polite and so laid back. Made it easy.

  • Jeffery Armiger

    Swansea

    16/08/2023

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    Extremely good service, quick and efficient.I would strongly recommend them and I would use them again without hesitation.

  • Charles Chalmers

    Bristol

    15/08/2023

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    The guys were very friendly and super careful with all of our stuff. Everything was wrapped in a blanket and securely tied down when transported on the van. A great removals company!

  • Ingrid Nolan

    Bristol

    4/08/2023

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    Very friendly, very professional and exceptionally helpful. Moving day went very smoothly and they went out of their way to help. I would highly recommend them!!

  • Kate Derbyshire

    Cardiff

    24/07/2023

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    Excellent service. We had. A very big move using 4 lorrys over 4 days.. On the first day we had the boss and an office worker, because they were busy. They were very efficient and a pleasure to be around. On the following days we met a further 8 members of the team, all positive with friendly banter. On the day we completed we got the keys late, the team on site were really good, no complaints, very calm. Helped ease the stress.I can not recommend them highly enough.

  • Sandra Shrivastava

    Cardiff

    18/07/2023

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    Friendly guys

  • Andrew Hedley

    Swansea

    14/07/2023

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    Fantastic company to deal with. The 4 guys who arrived were brilliant. Hard working, careful and efficient. No job was too much for them. Great experience

  • Joanna Lloyd

    Swansea

    7/07/2023

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    The lady on the phone was really nice and accommodating as we had to reschedule many times last minuteThe guys who moved us were amazing so polite and efficientAmazing price would highly recommend

  • Hannah Fowles

    Bristol

    9/06/2023

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    EXCELLENT SERVICE - ON TIME AND SUPER HELPFUL

  • Atulkumar Patel

    Swansea

    20/05/2023

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    Very professional team on moving dayWorked calmly and methodically and took care of items

  • Philip

    Cardiff

    12/05/2023

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    Very good, very niceProfessional, friendly service which worked well for me and my family .Thank you very much

  • Katie Thorne

    Bristol

    15/04/2023

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    The guys were so friendly and funny, we've not used a removal company before but they made it so easy-going. Kirk who we had spoken to on the phone was also always very helpful and friendly. Honestly good bunch of guys, they moved us from Bristol to Devon all in the space of 5 hours and that includes the 2hr drive thanks to a crash on the motorway!

  • Trevor Towers

    Newport

    21/03/2023

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    Arrived well on time.Provided very good customer service. Willing to do whatever was necessary to ensure that the move went as smoothly as possible. The company demonstrated good communication skills.

  • Lewis Griffiths

    Swansea

    20/03/2023

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    On the internet comparemymove

  • Kelly Gambold

    Newport

    16/12/2022

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    Very quick, efficient, freindly. Everything arrived safely in my new home. Thank you!

  • Kandis Douglas

    Bristol

    18/11/2022

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    Friendly, professional, efficient and flexible - would use them again without hesitation

  • Carol O'reilly

    Bristol

    15/10/2022

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    Gentle with all my items, though I did not realise I had so many items. The first van took the furniture and heavy items enabling me to clear the old house of the remainder which I underestimated the quantity and thought it would fit in my car. However, on Sunday night the kind gentleman from City Moves telephoned me to reorganise a second van at a reasonable price for Monday morning. Both moving set of men were brilliant, and I would recommend/reuse this company when and if in the market again.

  • Marian Evans

    Cardiff

    21/09/2022

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    The removal crew arrived on time, were very careful with our possessions and extremely helpful and pleasant throughout a long day. The communication between the office and the crew beforehand was not good as they had no idea we had booked for the possessions to go to two different sites . This was quickly sorted and everything done exactly as we had booked .

  • Victoria Harris

    Newport

    16/09/2022

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    Most reasonable quote provided - were fantastic all round - prompt and quick, very friendly, helpful and cheerfully stayed to unload after a very long delay with getting our keys - cant recommend enough!

  • Brandon Preston

    Swansea

    31/07/2022

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    One of the men was outside the property claiming that it was covered in dog faeces my mothers dog is an outside dog and theres absolutely no faeces in the house whatsoever he just wanted to get out of the job because I overheard him saying he had plans for the day when I confronted him with my mother whose house it was he swore blind he never said nothing like it my mother was already in a stressful move as she had just had an operation but try to half as much as she could they took stuff from room to room then weve got to the new property the arse which room is yours and was told that they drop stuff in which ever room they wanted my mum is 75 years of age doesnt have much money but paid the extra to have everything boxed by the company and everything supposed to be taken care of when we got to the property couple of days later turned on the TV in the lounge and the screen was cracked in from the company and they were like oh well what do you want us to do about it apparently we shouldve taken out this premium insurance that We were never told about they said oh we will get get is 30 for the TV for a tv worth 750 The customer service after care is terrible

  • Christopher Clark

    Bristol

    22/07/2022

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    We booked our move early when we were not 100% sure of completion date. This was not an issue for City Moves. We had the full packing service, which was completed the day before the move by two guys who worked none stop all day. On the day of the move the guys turned up a little earlier than expected, which was great for us. They covered the carpets and worked really hard and the lorry was fully packed and ready to go by midday. We were moving about 50 miles and basically we all arrived at the new property within 10 minutes of each other. Due to it being a new build they had to wait for us to take over the property before they could unload. That time wasn't wasted, they got to work unloading the garden and garage stuff. When given the go head to start on the house, again the first thing they did was cover my new carpets. All 3 were very respectful of our new house and our belongings. All unloaded, beds rebuilt and move completed by about 3:30.I would highly recommend this company, the whole day went smoothly with no issues. City Moves took the stress out of moving day.

  • Kath Threlfall

    Bristol

    8/07/2022

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    The removal men were nice and friendly and very efficient. The problem occurred once theyd left my new house. They had broken my 2000 dining table! Its an extending frosted glass table which they left as extended when they reassembled it. I tried to put it back to normal size but it will not work because they snapped a part of the mechanics. I called immediately ti he told sorry they are on the motorway now and will not be coming back. The lady told me in covered up ti 40 per item even though I specified the item as a expensive item before the move. She told me Im only covered for the cost of the table if it was broken in transit! No prove to say it wasnt broken in transit. I sent an email within 10 minutes of then leaving with photos of the broken part and still had no reply (3 weeks ago). The communication and ownership of this company is appalling. I am still waiting for someone to reply to my email. My 2000 table was broken by this company and they are ignoring me!

  • Christopher

    Bristol

    4/06/2022

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    The two chaps turned up early and their work was professional and efficient. Communication was brilliant, with City Moves contacting us at regular and reassuring periods. To be honest this part of the move was the easiest and most straightforward of the whole process!

  • Tim Hodgins

    Swansea

    31/05/2022

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    They were respectful and careful with items. They arrived on time and they also were ready and waiting to unload the other side. The men were very hardworking, and determined to do a professional job. We really appreciated their commitment.

  • John Stevens

    Swansea

    5/05/2022

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    Thay were great arrived on time were very quick to get all things on the truck all done with a smile and put our things in the new house were we asked them to thay are five star.

  • Tom

    Bristol

    10/04/2022

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    Good value for money, got the job done - many thanks!

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    Thankyou for using City Moves.
  • Colin Reeves

    Newport

    23/03/2022

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    Excellent from start to finish!

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    Thankyou for using City Moves.
  • Margaret Mcgregor

    Bristol

    24/01/2022

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    They were prompt and helpful. Moved everything efficiently

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    Thankyou for using City Moves
  • Fiona Stirling

    Swansea

    24/12/2021

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    A total nightmare. They moaned continuously and a number of items were damaged. They lost fittings for a bed which I now have to replace and another bed is damaged.

  • Bawani Anand

    Cardiff

    16/12/2021

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    Service with a smile .Stress free .Most friendly and obliging .Prompt and clean.Took a major load off my mind

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    Thankyou for using City Moves
  • James Masters

    Bristol

    15/12/2021

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    The guys were really helpful with assembly and disassembly

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    Thankyou for using City Moves
  • Steve Mulready

    Bristol

    25/11/2021

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    Actual move day very good and professional - great team. Understanding the pricing was very confusing with so many options for late key , insurance options etc, very ambiguous. I had assumed that if something is damaged or broken that would be covered in full (as that is what I thought I was paying for , i.e. move my contents) , not the case you have to pay for expensive insurance. Liability limited to 40 per item.

  • James

    Bristol

    23/11/2021

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    Very good, nice blokes, all went well

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    Thankyou for using City Moves
  • Lloyd Smart

    Swansea

    29/09/2021

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    City Moves were fantastic, and extremely helpful on moving day. They arrived exactly when they said they would, and were very careful with all our belongings.Everything except a few boxes ended up in the correct rooms in the new place.Very happy with the service overall.

  • Niki Laws

    Cardiff

    10/09/2021

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    Would highly recommended using city moves really easy to deal with and two great lads on the day made moving really easy

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    Thankyou for using City Moves
  • Beryl Fitzjohn

    Cardiff

    10/09/2021

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    Nothing was too much trouble for the team. They were very hard working, friendly and helpful.They were a first class company at a reasonable price and I would definitely recommend them.

  • Karen Preedy

    Bristol

    3/09/2021

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    Good communication and flexibility as our move date changed. On day of move, they were very courteous, and efficient going the extra mile. Our stuff has gone into storage so can't yet comment on experience of moving in.

  • Joanna Searl

    Swansea

    3/09/2021

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    They arrived on time and did a good job the only issues I had was the lack of COVID protection [none] and they never stacked items neatly at the new property as we were moving to a house that needed renovating we could not use all the rooms so we needed to stack tight to save space. we had to do this after. would I use them again... probably not

  • Julie James

    Newport

    28/08/2021

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    Yes definitely the movers were professional nothing was damaged and they made a stressful day fun with their never ending energy and banter.

  • Ruth Margrove

    Bristol

    14/08/2021

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    Didnt respond to my requests for boxes and wrapping so had to get all this myself at an extra cost. Had paid for this already as part of the quote. Was told they would send a bigger van than required and did a video quote so they knew what we had. Sent a small van with just two people. Main guy very rude to me - didnt say good morning or hello just trudged past me took one look at my stuff and said it would not fit on the lorry. This was so stressful on moving day. Said they would not do two trips and would have to leave half my stuff. Really disgusted they didnt send a big enough van. We didnt have that much stuff. Managed to get most on at a squeeze but they drove off and left us with stuff we could not fit into the car. Really horrid atmosphere the entire day didnt speak to us at all or ask where things should be. To top it off one of them stood on my bag and broke my iPad. Would never use this service or recommend again. Terrible absolute terrible awful firm.

  • Louise Turner

    Cardiff

    23/07/2021

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    From initial call through fo online survey, pre move last minute changes and our final move day city moves were exceptional in terms of support. Judi was initially a gem answering all questions shh giving the best possible advice in terms of multiple changes to our proposed move date. On the Big day Kris and his team were outstanding. There no nonsense, friendly, professional approach was fantastic. We downsized in terms of property and had a lot to move and the team really were amazing. The reassemble of furniture is most definitely worth its weight in gold - although we didnt get our keys until 1 but 5 my new house was a fully functional useable home thanks to City moves. I would highly recommend city moves!

  • Miss Powell

    Bristol

    5/07/2021

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    The company sent the wrong size van too small for the contents of my house. I had to pay for another van. I was not on site to load the second van. 2 Arc lamps were twisted and bent , pictures were smashed and an African drum got wet.Over all not happy with the service.

  • Alex Bond

    Bristol

    14/06/2021

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    100% would recommend. The guys on the day were fantastic.

  • Robert Taylor

    Swansea

    23/04/2021

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    Chiped furniture. Left half my belongs behind.had no back up plan this has been ny forth removal and by far the worst

  • Kym Hill

    Cardiff

    19/04/2021

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    Office staff were efficient and friendly, we had to change our day and they were accommodating and helpful. Removal men were quick, helpful, friendly and didna??t cause any damage. Would use again and would recommend. Also LOVED the pink van!

  • Rhys

    Cardiff

    15/04/2021

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    The only thing that I didna??t like is the fact they quote less VAT this is a bad habit when dealing B2C

  • Alison Innerdale

    Swansea

    13/04/2021

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    They were terrific from start to finish and took a lot of the move day stress away.

  • Beverley Evans

    Newport

    16/02/2021

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    Chris, Evan and Karmal were a top team. Arrived on time and were efficient. Loaded by lunchtime and away. The day went without a hitch. Furniture was loaded well and protected. Happy with the service.

  • Rebecca Dean

    Cardiff

    11/02/2021

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    City moves were absolutely fantastic from start to finish. They were the only company who phoned me at the beginning to fully asses what was needed for my move. As a result they could accurately determine what vehicle was required (45ft lorry) and this was then reflected in their quote which was far cheaper than the others, who were quoting based on 4 Luton Vans!!!!
    The team arrived on time and were nothing but professional throughout!! I would absolutely recommend them to any one who is moving! No stress on the day at all! Brilliant!!

  • Rebecca Preece

    Bristol

    8/02/2021

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    Excellent company
    To deal with from start to finish

  • Anne Taylor

    Cardiff

    29/01/2021

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    The three men who came to help us move were on time, organised, polite and courteous. The admin staff were also helpful and knowledgeable. City Moves were brilliant and we would recommend them without hesitation.

  • Nicholas Adamson

    Newport

    6/01/2021

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    A good price and the staff on the phone and team on the day were friendly. Unfortunately the moving team did damidge paint work at the new and old house and damidged woodwork and plaster at the new house. The compensation process was easy. I have read good reviews, I guess it depends on the team on the day.

  • Susan Staples

    Swansea

    2/01/2021

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    Going with City Moves was a very big mistake and an awful experience. I should have been warned when, having quoted A?2,500 on actually seeing my contents, they later nearly doubled it to A?4800. They sent three most unfriendly, unhelpful men, one who fortunately stayed inside the van but the most mouthy one continued to grumble, telling me I had too much stuff and "did not need all this" - how dare he? He is definitely in the wrong job and should be sacked. They dumped my hard-earned possessions down, resulting in many breakages, leaving piles of heavy boxes against walls and in front of fridge and freezer, while all the big furniture was left in the middle of the rooms when it was obvious that it needed to go against the walls first. They showed absolutely no care, consideration, politeness, humanity nor respect and even when I was stupid enough to give them a decent tip at the end there was not a word of thanks or even a goodbye. They just couldn't wait to be done and - off to the pub?
    Considering I had to pay nearly A?5,000 for abuse and lack of service I feel it my mission to warn anyone I can of this dreadful company.

  • Alun Walters

    Swansea

    30/12/2020

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    The job surveyor seems to have overestimated the size of the job. Two vehicles and five men turned up to load but only two men and one vehicle was needed to transport and unload, and it was clear that the team had expected a much bigger job. The job started at 8.00 am and was finished by 1.00pm including a one and a half hour + transit. The charge ma therefore have been a b it over the top but the job was taken on at short notice and was very efficiently executed, so I didn't make an issue of it.

  • Mary Paul

    Swansea

    18/12/2020

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    Didn't get what i was told. Just hoping my stuff in storage is going to be ok.lots of stuff left for me to take. They never had tape for packing.

  • Hannah Walker

    Bristol

    18/11/2020

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    From the off set City Moves were helpful and considerate. They were flexible to our needs and always willing to help. The team that turned up on moving day were efficient and helpful, attentive and friendly. We felt very well looked after and met all of our needs. We are so thankful to City Moves and cannot recommend them more highly.

  • Natalie Morcom

    Swansea

    6/11/2020

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    Fab guys, did everything so quickly and to a high standard

  • Daniel Smith

    Newport

    18/10/2020

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    Very quick professional and friendly. Very satisfied with the service

  • Julie Humphreys

    Cardiff

    28/08/2020

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    Amazing ,team worked so hard to move all our stuff would definitely recommend

  • Natalie Llewellyn

    Cardiff

    15/07/2020

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    Amazing friendly staff. Very helpful and professional.

  • David Hughes

    Swansea

    20/03/2020

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    Excellent company couldn't wish for a most efficient, pleasant and helpful people

  • Sarah Easterfield

    Swansea

    28/11/2019

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    Very friendly and helpful. Nothing too much trouble. Would recommend.

  • Lynne Tabbener

    Cardiff

    17/11/2019

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    Excellent teamwork, thoughtfull, considerate hardworking, great bunch of guys, did what they said on the box. Would recommend this company everytime

  • Tony

    Swansea

    13/11/2019

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    Just Awesome!! Friendly and very helpful. Made the moving experience much less stressful

  • Mackila Collingbourne

    Bristol

    6/11/2019

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    The guys we had worked really hard and were very professional thanks guys.

  • Chris Pellow

    Cardiff

    27/10/2019

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    Excellent service from initial enquiry through to the day of our house move, the team that moved us were professional and courteous.

    Thanks City Moves and would highly recommend.

  • Peter Danyluk

    Swansea

    25/10/2019

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    On delivery day, due to the angle of the entrance/ driveway from my narrow access road, I advised the driver to reverse via a splay just up the road but the driver decided to drive in, cab first, before attempting a multipoint turn. The drive however, was too narrow and the cab wheels went off the drive sinking into the soft verge, leaving the van stranded at right angles to the drive. A local farmer then assisted with his tractor/ chains. Due to the vana??s position there was no way he could free it without driving onto my lawn, generating massive ruts. The van, however, remained stuck. I suggested that the van be unloaded to reduce weight but the driver was reluctant to do so. The farmer returned with a digger but after further unavoidable lawn/ driveway damage the van remained stuck. Eventually, the van was unloaded. Several hours had now passed but with the van now lighter, the farmer returned and successfully freed the van but leaving the digger initially stuck in deep ruts, creating further damage to the lawn, an adjacent shrub and the driveway. I have submitted a complaint to City Moves but so far have received no response, not even an apology. I would never use them again.

  • Angie Marynicz

    Swansea

    15/10/2019

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    Lots of broken furniture and missing fittings . Wardrobes basically torn apart and not put back together as promised. Battle with them to get any help. Eventually yesterday they agreed to send out a carpenter to try and sort out the broken furniture. We'll see what happens then.

  • Rachel Stone

    Bristol

    4/10/2019

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    Karl, Sean and Harry were an excellent team! They worked quickly and efficiently both on site and at the storage centre were using. They were good natured and very helpful throughout the day. I would happily recommend them to others.

  • Ann Smith

    Newport

    20/09/2019

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    Excellent sewrvice from start to finish, nothing was too much trouble. Very friendly and professional. I would highly recommend them. *****

  • Nigel White

    Bristol

    23/08/2019

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    Fantastic service from start to finish

    Moving team have to be the best in the business

  • Jon

    Cardiff

    5/08/2019

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    City move provided a very good service. They were on time and didn't damaged a thing.

  • Ruth Lewis

    Cardiff

    17/06/2019

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    City Moves were great, on time, helpful, professional. The whole experience was fantastic.

  • Mr Shattock

    Bristol

    14/06/2019

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    Little bit late arriving. Which pushed things a bit. However 3 guys were pleasant and worked extremely hard.

  • David Hough

    Bristol

    6/06/2019

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    Excellent service and the lads did a great job on the day

  • Cathy Yang

    Bristol

    4/06/2019

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    Amazing service. Really happy with Lee and Mario

  • John Hawkins

    Cardiff

    17/05/2019

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    Could not have made the move without them

  • Israa Hussein

    Cardiff

    14/05/2019

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    Very friendly and efficient. Professional, hard working. Did a great job

  • Kathleen King

    Swansea

    13/05/2019

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    Wonderful friendly caring efficient service willing to help with anything asked of them. I would totally recommend them to everyone they all worked so sooo hard.

  • Ty Goodfield

    Bristol

    12/05/2019

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    Very professional company from quote to actual moving day. All staff very friendly. Cana??t rate them highly enough and would definitely recommend to anyone.

  • Jan Van Der Lely

    Bristol

    7/05/2019

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    Cheerful willing staff, worked very efficiently and quickly and looked after us well.

  • Craig Whyte

    Cardiff

    7/05/2019

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    Outstanding service couldna??t recommend highly enough. Move team on the day couldna??t do enough for us.

  • David Ryan

    Cardiff

    6/05/2019

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    Lads were great and really helpful and efficient

  • Andrea Fay

    Swansea

    15/04/2019

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    Excellent team from Fforestfach Swansea. Didn't have to lift a finger. Well worth the money. Would definitely use them again

  • Janette Lock

    Cardiff

    29/03/2019

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    The team arrived on time and worked relentlessly throughout the day. They were professional and conciencous and the move went extremely smoothly. I would definitely recommend this company.

  • Louise Morgan

    Newport

    29/03/2019

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    Lovely helpful staff.. was an issue with wardrobe left behind but Tracey got on the case and issue resolved!!

  • Gail Saunders

    Cardiff

    28/03/2019

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    Very friendly and efficient service, would recommend to friends and family d would definitely use them again.

  • Judi Wand-Tetley

    Bristol

    23/03/2019

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    Brilliant. Very nice service and extremely efficient

  • Christian Dobbin

    Cardiff

    23/03/2019

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    First class service. Highly recommended.

  • Dimitrios

    Cardiff

    22/03/2019

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    Very professional and fast. They moved all furniture without any scratch on the walls.

  • Claudia

    Cardiff

    16/03/2019

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    Really good service would defo recommend

  • Nigel Fender

    Swansea

    14/03/2019

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    Excellent company and will use again in the future. Couldn`t do enough to help on the day and made a stressful experience much easier to cope with.

  • Michelle Osborne

    Bristol

    1/03/2019

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    Customer service was so rude! Never explained to me about the terms and conditions. She put the phone down on me.
    The removal men forgot a few boxes and left couple of their blankets also when they put the legs back on my sofa they didna??t include some important bolts.

  • Claire Blockwell

    Swansea

    28/02/2019

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    Friendly, efficient and straightforward service...would recommend!

  • Daniel Hendey

    Bristol

    18/02/2019

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    Thank you for all your help with the move took so much of the stress out of our first move in bristol. Arrived early, easily contactable and moved all the items safely. Will spread the word to friends and collegues. Many Thanks, Dan.

  • Lesley Jones

    Swansea

    14/02/2019

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    patient and helpful helped to keep the stress levels down..

  • Arthur Morgan

    Cardiff

    8/02/2019

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    The guys who did the packing and removals were very professional and helpful

  • Anne Townsend

    Swansea

    8/02/2019

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    Good value for money. The customer help is supportive and the removal went well.

  • Steve Eyers

    Bristol

    1/02/2019

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    Excellent service made the move totally stress free. Definitely use them again but hopefully not too soon

  • Michelle Mcgladdery

    Swansea

    18/01/2019

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    I wouldn't use them again, not really a customer led service, they turned up they wanted, did as much as they wanted and left when they wanted

  • Michelle Tedder

    Bristol

    7/01/2019

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    Very professional , took great care of my belongings

  • Helena Halliday

    Swansea

    6/01/2019

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    Very professional and fast, the guys on both days were superb. We had to put our house into storage for 1 night. We only had one glass broken, would recommend

  • Sandra Cahoon

    Bristol

    5/01/2019

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    Quick and efficient. Went very smoothly

  • Graham Cox

    Bristol

    21/12/2018

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    Although the removal team (Jake , Alex and Darren) were late arriving due suffering a puncture on the way to us they more than made up the time by working non-stop a credit to the lads.

  • Dominique Sakoilsky

    Bristol

    15/12/2018

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    The two men on the day were absolutely wonderful. They worked like demons for hours on end, problem solved as the need arose, were nothing but helpful, calm, friendly and hard working. The general communication with the company was also excellent.

  • Stefan Alsop

    Bristol

    15/12/2018

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    Very good company, no hassle, very professional.

  • Emelia Dsilva

    Newport

    14/12/2018

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    Very good and professional guys! They were so helpful and even restored a chair for me. The quote was the most economical and for the price they provided such good service! I couldna??t have asked for better!

  • Lindsay Crennell

    Swansea

    14/12/2018

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    Fantastic service from start to finish. Really went out of their way to make it as smooth as possible- would highly recommend.

  • Ahmed Al-Rusan

    Swansea

    17/11/2018

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    Very good company, reliable and efficient, Van arrived on time and men were very cooperative. Move was very smooth and stress free.
    Unfortunate minor incident when one of the sofas legs/foot was broken during transfer. Citymove sent me a replacement by post the next day. I would move with them again and I highly recommend them.

  • Neil Newman

    Bristol

    16/11/2018

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    Company said they would move my washing machine but did not and also the movers dismantled a table but did not reassemble it in my new house

  • Jenni Lind

    Swansea

    5/11/2018

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    I cannot thank the 2 men who worked so hard on the day enough. They were so quick and nothing was too much trouble. They took great care with all my belongings and made what was a hard day as stress-free as possible. I would highly recommend City Moves. Once again thank you.

  • Julia Miles

    Cardiff

    24/10/2018

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    Fantastic from quoting to moving and provided boxes. Boys on the day were excellent, efficient and helpful and made the transition very smooth. Would totally recommend them and I will definitely use if needed in the future. Five star service

  • Anne Mabbett

    Swansea

    20/10/2018

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    Made the move painless, exceptional staff nothing too much trouble, can do attitude. very, very pleased with City Moves

  • Clive Harry

    Cardiff

    13/10/2018

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    The three man team were helpful, professional and friendly all day.
    Could hardly believe how quickly and efficiently they completed my move.

  • James Kane

    Swansea

    12/10/2018

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    Excellent customer services very by the employees who arrived to do the removal

    Great communication and done it a very quick time frame. Would defiantly use services again or recommend to others

  • Boyang Gao

    Cardiff

    11/10/2018

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    They should arrive at my place at 4pm, but they came earlier at 10 am, and just left my boxes and piano outside the reception. It should be door to door service, I had to ask somebody else to help me carry me boxes and piano to third floor. After that, I complained to customer services, they said they will check phone recordings and emails etc, and emailed me about the results later. However, I havena??t heard back from them until now.I wona??t recommend the company, not on time, bad service, and not value.

  • Jane Davies

    Swansea

    11/10/2018

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    The guys were great ,took care of my items n the 230mile drive with them was brill ,I'd recommend them 100 % ,,,,

  • Raza Rizvi

    Bristol

    7/10/2018

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    Very professional, and enthusiastic team.
    They were brilliant.

  • Vionne Chang

    Newport

    22/09/2018

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    Great service and a smooth and efficient moving experience. Big thank you to Kofi, Alex, and Harry. Highly recommended.

  • Mike Donovan

    Cardiff

    22/09/2018

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    Provided great service at short notice.

  • Caroline Wright

    Cardiff

    22/09/2018

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    Very overpriced and not the service I asked for. I requested help with packing as I suffer from depression but ended up doing a lot of the packing on the day. Some of my furniture got damaged but I was pressed to tick boxes on the form when Ia??d moved to say no damage done - hence no recommence. The movers didna??t know about securing bolts for washing machines, and just seemed to want to get the job done as fast as possible. I had funding from SSAFA for the move but also had to pay A?30 cash from my disability benefits. What should have been a helpful, supportive and stress free process was anything but!

  • Ed Cordin

    Bristol

    20/09/2018

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    Very courteous and well organised.

  • Iain Hodgins

    Swansea

    17/09/2018

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    I would use them again - the team worked extremely hard to clear the house by 1pm.

  • Gareth

    Swansea

    16/09/2018

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    Very good, well organised, helpful and easy to deal with.

  • Claire Johnstone

    Bristol

    13/09/2018

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    Clive and Mario were excellent - worked their socks off to make our move go smoothly and did everything with good cheer.

    There were two things that detracted - they arrived at 7:30 am rather than 10am as arranged, and they took the payment 3 days early.

  • Jane Burnard

    Swansea

    12/09/2018

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    Carl and Gary were very accommodating, helpful and cheerful, and the move was more or less stressfree - which is amazing!

  • Robert Vilain

    Bristol

    10/09/2018

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    The removal team were excellent -- friendly, efficient and relaxed. They packed well and quickly. Unfortunately a number of items were left behind by accident, which meant I had to make two 180-mile trips to collect them myself. And despite quoting us to move a piano (with a detailed description of the somewhat tricky mode of entry into the house), they were unable to move it in. Head Office instructed them not to do it, so they left it in the narrow entrance hallway, almost completely blocking entrance / exit. It stayed there for a WEEK! Repeated phone calls to the Office produced no action, and the Office eventually refused to talk to me, saying they were reviewing telephone call recordings to see whether or not I was telling the truth when I said I had given them all the necessary details. I needed a receipt to claim some of the cost back from my employer, and had to email THREE TIMES before they sent it. I have put our legal action on hold because I have been promised a full email response to my detailed complaints today, but it has yet to appear. In sort, excellent removal team, seriously deficient planning and EXECRABLE customer service. Don't touch them with a barge-pole.

  • Kevin Artess

    Newport

    8/09/2018

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    Great company, guys were very careful and very friendly.... highly recommended

  • Daisy Isa

    Swansea

    7/09/2018

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    The removal staff that came on the actual day were punctual. They were also very friendly and professional.

  • Amber Furmage

    Swansea

    7/09/2018

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    We were supposed to have everything packed the day before and then move the next day, had even laid out plans to this effect.

    Instead, we were phoned the morning that things were supposed to be packed and told they would do it all in one day, cue massive stress, anxiety and panic attacks.

    Everything was rushed and badly packed with several books and other personal effects damaged, seemingly thrown at the cardboard boxes rather than professionally packed.

    Using a company to assist in the move was supposed to make it less stressful, yet because of them I suffered from quite extreme panic attacks including hyperventilating.

    DO NOT USE

  • Christine Watson

    Swansea

    6/09/2018

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    Excellent support and team work from this company

  • Tom Clifton

    Bristol

    31/08/2018

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    Excellent job. Very efficient and professional

  • Lowri Jackson

    Bristol

    21/08/2018

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    Great team, fabulous customer service. Would definitely recommend!

  • Jo Ryall

    Newport

    10/08/2018

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    Fabulous team from start to finish. Professional all the way through. Would 100% recommend them

  • Jo Elliott

    Bristol

    10/08/2018

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    Lee and other guy were great at getting as much as they safely could on the van. Friendly and helpful. Only problem was I should have had someone recce the job first as some stuff had to be left behind. Good value for money however.

  • Rebecca Miles

    Bristol

    10/08/2018

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    Great service, not worried by the prospect of delivering through country lanes! Only dropped a star as they had to arrange a second part to the delivery and communication was a bit muddled, didn't hear from them straight away, then the day got changed. All arrived in the end and very friendly teams.

  • Kelly Serwata

    Swansea

    9/08/2018

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    The customer service for quotation and booking was first class. Sadly it went rapidly down hill from there.
    I paid city moves to pack for me and this felt rushed and no care was taken to pack delicate items carefully. I expected casualties from the move but they didna??t even bother to wrap my perfume bottles or protect them in anyway. The breakages could have been avoided. They didna??t actually completely pack the house but I thought they would complete it the next day. The next day was moving day and again the whole process felt rushed as the staff wanted to finish early. They managed to scuff both of my leather sofas and pierce the leather on my tv bed. All of this damage could have been avoided by using a blanket for protection. The staff were fairly polite but lacking care. They left my old house with items in and it took me 3 car loads extra to completely empty the house. I paid for a complete house move not a partial one.
    Once unpacked I phoned city moves to collect the empty boxes. The staff I spoke to there were friendly and professional. Ita??s such a pity I cana??t say the same about the man who eventually collected the boxes. He was rude and didna??t even say goodbye!

  • Paul Stretton

    Bristol

    2/08/2018

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    All very good. Went out of their way to help with other extra small deliveries we had, and moved some heavy furniture around the house. I would definitely recommend them.

  • Anneka Reebye

    Bristol

    27/07/2018

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    I was impressed by the prompt and reliable communication beforehand. On the day the movers arrived on time and worked very efficiently and with care. I was very pleased by the service I received.

  • Helen Walsh

    Swansea

    23/07/2018

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    Only having the one journey made life so much easier compared to 3 journeys when I moved 5 years ago. Removal men were friendly, helpful and asked what was going in the van

  • Sarah Cox

    Bristol

    19/07/2018

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    Amazing, the gents made moving so smooth. Truly grateful for their help

  • Aled Rowland

    Swansea

    23/06/2018

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    Poor service. Overpriced. Furniture broken during move. Dona??t recommend at all.

  • Valerie Trevette

    Swansea

    27/05/2018

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    Very punctual, friendly and efficicient team. Would recommend without hesitation.

  • Kevin Leighton

    Cardiff

    25/05/2018

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    Watch for breakages!!

    All very happy and jovial on the phone and even happier to take cash but when it comes down to it if your stuff gets broken 'it was an accident'.

    The 'inclusive' insurance has a A?250 excess and a max payout of something like A?50 per item though apparently the optional insurance which I was never offered might have covered it.

    It was a sad ending to what, until I found the breakages, had been a fairly well executed move apart from a row with them over whether they were going to move the sofas!!

    It was a shame that in the end they just didn't seem to care.

  • Mike Jessop

    Bristol

    19/05/2018

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    I went with this company as I wanted to move on a Friday and they promised they could do this. Other companies were up to A?150 cheaper but could not give the day I wanted. Unfortunately the 'van broke down' so I wasn't able to move on the day and had to lose a days' holiday. Also despite having moved over 30 times before with no more than a single braekage I lost all my coffee cups, two mortars, a decanter, a bowl and a plate in a single crate which think was dropped, and the foot off my computer. not that impressed really.

  • Martin Powell

    Newport

    18/05/2018

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    Amazing from start to finish very hard working cheerful men nothing was too much trouble for them wouldn't hesitate in recommending them .

  • Simon Foulkes

    Cardiff

    16/05/2018

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    Professional, prompt and polite.

  • Nicky Reynolds

    Swansea

    15/05/2018

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    The best boys that have ever helped me move.

  • Jeff Isaac

    Bristol

    9/05/2018

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    Didnt send enough men originally so goods left unattended. Items missing. Have sent claim.

  • T Leung

    Swansea

    1/05/2018

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    Good job well-done. Arrived on time, polite and efficient.

  • Sarah Murphy

    Swansea

    19/04/2018

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    Excellent front-end interaction in person and on phone. Good communication and flexibility approaching the day. Competitively priced. The demeanour of the removal chaps was excellent, friendly, helpful however they damaged several items, they did not bring the necessary packing materials for delicate objects (pictures) that I had paid for and they did not bring the tools (sack trolley etc) that they needed (and knew they needed) before they arrived for the job. There has been no follow up from the office.

  • Irene Peachey

    Newport

    14/04/2018

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    SIMPLY THE BEST. Removal men were so helpful, polite, on time, very caring with my furniture. I couldnt fault them . I would definatly recommend . The price was very reasonable..Thanks again.

  • Stuart Clarke

    Swansea

    6/04/2018

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    City Moves provided a competitive quote, arrived at the specified time and moved everything efficiently. The three guys were friendly and helpful. The whole move was as stress free as it could have been.
    An excellent job.

  • Rm Thomas

    Cardiff

    23/03/2018

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    Staff on van great did not send big enough lorry
    Offered a 50% discount if I wanted another van the following week
    As I was moving home the next day I declined their offer
    Would I recommend them ummmm.

  • Zoe Bracey

    Bristol

    23/03/2018

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    Awful experience with this company on the removal of my property into storage and then the removal out of storage to my new home. Lateness on both occasions, multiple damages, not enough hanging clothes hangers and a forgotten motorbike (despite being flagged at the quotation stage), not to mention a huge hike in the quotation. Extremely poor customer service and I will urge anyone I know to use a different company.

  • Brian Legg

    Cardiff

    19/03/2018

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    First class service the team were very professional and very polite

  • N Razaq

    Newport

    28/02/2018

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    They were excellent on the first day of moving, four men worked quickly and efficiently. But the big disappointment was on the delivery day when only two men appeared to do the same job! And at the end they were exhausted, they only managed to assemble one wardrobe with great difficulty!...

  • Chris Dales

    Bristol

    27/02/2018

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    **Additional note from Compare My Move: No further information was provided by the mover**

  • Lara Griffiths

    Swansea

    13/02/2018

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    Excellent team

  • Lesley Williams

    Bristol

    8/02/2018

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    Still awaiting a VAT invoice, despite reminders being sent, will continue to chase.

  • Lyn Jones

    Swansea

    12/01/2018

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    Moving day went smoothly. Alex, James and Neil were efficient, friendly and fun

  • Jude Lattka

    Swansea

    9/01/2018

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    A great company , the move went very smoothly, would recommend!!

  • Susan Dando

    Swansea

    30/12/2017

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    Brilliant move went smoothly and without a hitch. Removal team exceptional very helpful and polite. Would recommend and defiantly use again.

  • Stuart Smith

    Bristol

    15/12/2017

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    They did a great job. Polite lads who were super helpful.

  • Phil Robinson

    Bristol

    8/12/2017

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    Absolutely unimprovable in terms of the day itself: Harry & Lee were approachable, efficient and industrious, enabling us to move out and in seamlessly. I would recommend City Moves without hesitation.

  • Phil Nicolle

    Swansea

    6/12/2017

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    Used their packing and removal service, Communication was great in the run up to the move. All the workers were efficient and courteous - made the move very easy - I would happily recommend them to anyone looking to move,

  • Tim Archer

    Cardiff

    22/11/2017

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    City Moves were a breath of fresh air in the middle of the stress of moving home, the flexibility and willingness to help that they showed before the day made things a lot easier. Then on the day the team were very professional, energetic and friendly which helped the moving day go very smoothly.

  • Antony Dodd

    Cardiff

    15/11/2017

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    Outstanding service

  • Mike Bragg

    Cardiff

    24/10/2017

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    Vehicle too small so had to make two trips.

  • Ceri Jenkins

    Cardiff

    18/08/2017

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    Great service for a great price. Overall very pleased with how our move went. Would use again.

  • Sarah Thomas

    Newport

    11/08/2017

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    Really competitively priced and very understanding when our move was delayed. No postponement charges. Very efficient and hardworking on the day.

  • Anonymous

    Bristol

    21/07/2017

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    Great services!

  • Anonymous

    Bristol

    1/07/2017

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    While the gentlemen was friendly and helpful, there were numerous complaints about how long it was taking for everything.

  • Rob

    Cardiff

    22/06/2017

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    Polite, pleasant, helpful crew.

  • Gaynor Couturier

    Cardiff

    19/06/2017

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    EFFICIENT - WELL ORGANISED - TRUSTWORTHY - POLITE
    I would highly recommend.

  • Nicola Pickett

    Newport

    16/06/2017

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    It was a really hot day and the men worked so hard. They were polite and friendly and the day went really smoothly.

  • Melanie James

    Cardiff

    16/06/2017

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    Excellent company. I booked them with only a few days notice for a Cardiff to West Wales move. Very helpful and easy to book. The 2 guys that moved me on the day were excellent, nothing was too much for them. A very stress-free experience. I would definitely recommend them and I would use this company again.

  • Thomas Reynolds

    Swansea

    2/06/2017

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    Really good humoured staff helped keep our spirits up on a hard day.

    More Information

    Areas Covered

    Bristol (BS), Cardiff (CF), Hereford (HR), Newport (NP), Swansea (SA)

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