City Moves

Office staff were efficient and friendly, we had to change our day and they were accommodating and helpful. Removal men were quick, helpful, friendly and didn’t cause any damage. Would use again and would recommend. Also LOVED the pink van! Read more

The only thing that I didn’t like is the fact they quote less VAT this is a bad habit when dealing B2C

They were terrific from start to finish and took a lot of the move day stress away.

City moves were absolutely fantastic from start to finish. They were the only company who phoned me at the beginning to fully asses what was needed for my move. As a result they could accurately determine what vehicle was required (45ft lorry) and this was then reflected in their quote which was far cheaper than the others, who were quoting based on 4 Luton Vans!!!!
The team arrived on time and were nothing but professional throughout!! I would absolutely recommend them to any one who is moving! No stress on the day at all! Brilliant!! Read more

Excellent company
To deal with from start to finish

The three men who came to help us move were on time, organised, polite and courteous. The admin staff were also helpful and knowledgeable. City Moves were brilliant and we would recommend them without hesitation. Read more

From the off set City Moves were helpful and considerate. They were flexible to our needs and always willing to help. The team that turned up on moving day were efficient and helpful, attentive and friendly. We felt very well looked after and met all of our needs. We are so thankful to City Moves and cannot recommend them more highly. Read more

Fab guys, did everything so quickly and to a high standard

Very quick professional and friendly. Very satisfied with the service

Amazing ,team worked so hard to move all our stuff would definitely recommend

Amazing friendly staff. Very helpful and professional.

Excellent company couldn't wish for a most efficient, pleasant and helpful people

Very friendly and helpful. Nothing too much trouble. Would recommend.

Excellent teamwork, thoughtfull, considerate hardworking, great bunch of guys, did what they said on the box. Would recommend this company everytime

Just Awesome!! Friendly and very helpful. Made the moving experience much less stressful

The guys we had worked really hard and were very professional thanks guys.

Excellent service from initial enquiry through to the day of our house move, the team that moved us were professional and courteous.
Thanks City Moves and would highly recommend.

Karl, Sean and Harry were an excellent team! They worked quickly and efficiently both on site and at the storage centre were using. They were good natured and very helpful throughout the day. I would happily recommend them to others. Read more

Excellent sewrvice from start to finish, nothing was too much trouble. Very friendly and professional. I would highly recommend them. *****

Fantastic service from start to finish
Moving team have to be the best in the business

City Moves were great, on time, helpful, professional. The whole experience was fantastic.

Excellent service and the lads did a great job on the day

Amazing service. Really happy with Lee and Mario

Could not have made the move without them

Very friendly and efficient. Professional, hard working. Did a great job

Wonderful friendly caring efficient service willing to help with anything asked of them. I would totally recommend them to everyone they all worked so sooo hard.

Very professional company from quote to actual moving day. All staff very friendly. Can’t rate them highly enough and would definitely recommend to anyone.

Cheerful willing staff, worked very efficiently and quickly and looked after us well.

Outstanding service couldn’t recommend highly enough. Move team on the day couldn’t do enough for us.

Lads were great and really helpful and efficient

Excellent team from Fforestfach Swansea. Didn't have to lift a finger. Well worth the money. Would definitely use them again

The team arrived on time and worked relentlessly throughout the day. They were professional and conciencous and the move went extremely smoothly. I would definitely recommend this company.

Very friendly and efficient service, would recommend to friends and family d would definitely use them again.

Brilliant. Very nice service and extremely efficient

First class service. Highly recommended.

Really good service would defo recommend

Excellent company and will use again in the future. Couldn`t do enough to help on the day and made a stressful experience much easier to cope with.

Friendly, efficient and straightforward service...would recommend!

patient and helpful helped to keep the stress levels down..

Good value for money. The customer help is supportive and the removal went well.

Excellent service made the move totally stress free. Definitely use them again but hopefully not too soon

Very professional , took great care of my belongings

Although the removal team (Jake , Alex and Darren) were late arriving due suffering a puncture on the way to us they more than made up the time by working non-stop a credit to the lads.

The two men on the day were absolutely wonderful. They worked like demons for hours on end, problem solved as the need arose, were nothing but helpful, calm, friendly and hard working. The general communication with the company was also excellent. Read more

Very good company, no hassle, very professional.

Very good and professional guys! They were so helpful and even restored a chair for me. The quote was the most economical and for the price they provided such good service! I couldn’t have asked for better! Read more

Fantastic service from start to finish. Really went out of their way to make it as smooth as possible- would highly recommend.

Very good company, reliable and efficient, Van arrived on time and men were very cooperative. Move was very smooth and stress free.
Unfortunate minor incident when one of the sofas legs/foot was broken during transfer. Citymove sent me a replacement by post the next day. I would move with them again and I highly recommend them. Read more

I cannot thank the 2 men who worked so hard on the day enough. They were so quick and nothing was too much trouble. They took great care with all my belongings and made what was a hard day as stress-free as possible. I would highly recommend City Moves. Once again thank you. Read more

Fantastic from quoting to moving and provided boxes. Boys on the day were excellent, efficient and helpful and made the transition very smooth. Would totally recommend them and I will definitely use if needed in the future. Five star service Read more

Made the move painless, exceptional staff nothing too much trouble, can do attitude. very, very pleased with City Moves

The three man team were helpful, professional and friendly all day.
Could hardly believe how quickly and efficiently they completed my move.

The guys were great ,took care of my items n the 230mile drive with them was brill ,I'd recommend them 100 % ,,,,

Very professional, and enthusiastic team.
They were brilliant.

Great service and a smooth and efficient moving experience. Big thank you to Kofi, Alex, and Harry. Highly recommended.

Provided great service at short notice.

I would use them again - the team worked extremely hard to clear the house by 1pm.

Very good, well organised, helpful and easy to deal with.

Carl and Gary were very accommodating, helpful and cheerful, and the move was more or less stressfree - which is amazing!

Great company, guys were very careful and very friendly.... highly recommended

The removal staff that came on the actual day were punctual. They were also very friendly and professional.

Excellent job. Very efficient and professional

Great team, fabulous customer service. Would definitely recommend!

Fabulous team from start to finish. Professional all the way through. Would 100% recommend them

All very good. Went out of their way to help with other extra small deliveries we had, and moved some heavy furniture around the house. I would definitely recommend them.

I was impressed by the prompt and reliable communication beforehand. On the day the movers arrived on time and worked very efficiently and with care. I was very pleased by the service I received.

Only having the one journey made life so much easier compared to 3 journeys when I moved 5 years ago. Removal men were friendly, helpful and asked what was going in the van

Amazing, the gents made moving so smooth. Truly grateful for their help

Amazing from start to finish very hard working cheerful men nothing was too much trouble for them wouldn't hesitate in recommending them .

Professional, prompt and polite.

The best boys that have ever helped me move.

Good job well-done. Arrived on time, polite and efficient.

SIMPLY THE BEST. Removal men were so helpful, polite, on time, very caring with my furniture. I couldnt fault them . I would definatly recommend . The price was very reasonable..Thanks again.

City Moves provided a competitive quote, arrived at the specified time and moved everything efficiently. The three guys were friendly and helpful. The whole move was as stress free as it could have been.
An excellent job. Read more

First class service the team were very professional and very polite

A great company , the move went very smoothly, would recommend!!

Brilliant move went smoothly and without a hitch. Removal team exceptional very helpful and polite. Would recommend and defiantly use again.

Absolutely unimprovable in terms of the day itself: Harry & Lee were approachable, efficient and industrious, enabling us to move out and in seamlessly. I would recommend City Moves without hesitation. Read more

Outstanding service

Great service for a great price. Overall very pleased with how our move went. Would use again.

Really competitively priced and very understanding when our move was delayed. No postponement charges. Very efficient and hardworking on the day.

Great services!

Polite, pleasant, helpful crew.

EFFICIENT - WELL ORGANISED - TRUSTWORTHY - POLITE
I would highly recommend.

It was a really hot day and the men worked so hard. They were polite and friendly and the day went really smoothly.

Excellent company. I booked them with only a few days notice for a Cardiff to West Wales move. Very helpful and easy to book. The 2 guys that moved me on the day were excellent, nothing was too much for them. A very stress-free experience. I would definitely recommend them and I would use this company again. Read more

Really good humoured staff helped keep our spirits up on a hard day.

100% would recommend. The guys on the day were fantastic.

Chris, Evan and Karmal were a top team. Arrived on time and were efficient. Loaded by lunchtime and away. The day went without a hitch. Furniture was loaded well and protected. Happy with the service.

Little bit late arriving. Which pushed things a bit. However 3 guys were pleasant and worked extremely hard.

Lovely helpful staff.. was an issue with wardrobe left behind but Tracey got on the case and issue resolved!!

Very professional and fast. They moved all furniture without any scratch on the walls.

Thank you for all your help with the move took so much of the stress out of our first move in bristol. Arrived early, easily contactable and moved all the items safely. Will spread the word to friends and collegues. Many Thanks, Dan. Read more

Very professional and fast, the guys on both days were superb. We had to put our house into storage for 1 night. We only had one glass broken, would recommend

Excellent customer services very by the employees who arrived to do the removal
Great communication and done it a very quick time frame. Would defiantly use services again or recommend to others Read more

Very courteous and well organised.

Excellent support and team work from this company

Lee and other guy were great at getting as much as they safely could on the van. Friendly and helpful. Only problem was I should have had someone recce the job first as some stuff had to be left behind. Good value for money however. Read more

Great service, not worried by the prospect of delivering through country lanes! Only dropped a star as they had to arrange a second part to the delivery and communication was a bit muddled, didn't hear from them straight away, then the day got changed. All arrived in the end and very friendly teams. Read more

Very punctual, friendly and efficicient team. Would recommend without hesitation.

**Additional note from Compare My Move: No further information was provided by the mover**

Excellent team

Moving day went smoothly. Alex, James and Neil were efficient, friendly and fun

They did a great job. Polite lads who were super helpful.

Used their packing and removal service, Communication was great in the run up to the move. All the workers were efficient and courteous - made the move very easy - I would happily recommend them to anyone looking to move, Read more

City Moves were a breath of fresh air in the middle of the stress of moving home, the flexibility and willingness to help that they showed before the day made things a lot easier. Then on the day the team were very professional, energetic and friendly which helped the moving day go very smoothly. Read more

Vehicle too small so had to make two trips.

The job surveyor seems to have overestimated the size of the job. Two vehicles and five men turned up to load but only two men and one vehicle was needed to transport and unload, and it was clear that the team had expected a much bigger job. The job started at 8.00 am and was finished by 1.00pm including a one and a half hour + transit. The charge ma therefore have been a b it over the top but the job was taken on at short notice and was very efficiently executed, so I didn't make an issue of it. Read more

City move provided a very good service. They were on time and didn't damaged a thing.

The guys who did the packing and removals were very professional and helpful

Quick and efficient. Went very smoothly

Clive and Mario were excellent - worked their socks off to make our move go smoothly and did everything with good cheer.
There were two things that detracted - they arrived at 7:30 am rather than 10am as arranged, and they took the payment 3 days early. Read more

A good price and the staff on the phone and team on the day were friendly. Unfortunately the moving team did damidge paint work at the new and old house and damidged woodwork and plaster at the new house. The compensation process was easy. I have read good reviews, I guess it depends on the team on the day. Read more

Didnt send enough men originally so goods left unattended. Items missing. Have sent claim.

Excellent front-end interaction in person and on phone. Good communication and flexibility approaching the day. Competitively priced. The demeanour of the removal chaps was excellent, friendly, helpful however they damaged several items, they did not bring the necessary packing materials for delicate objects (pictures) that I had paid for and they did not bring the tools (sack trolley etc) that they needed (and knew they needed) before they arrived for the job. There has been no follow up from the office. Read more

They were excellent on the first day of moving, four men worked quickly and efficiently. But the big disappointment was on the delivery day when only two men appeared to do the same job! And at the end they were exhausted, they only managed to assemble one wardrobe with great difficulty!... Read more

While the gentlemen was friendly and helpful, there were numerous complaints about how long it was taking for everything.

Company said they would move my washing machine but did not and also the movers dismantled a table but did not reassemble it in my new house

Still awaiting a VAT invoice, despite reminders being sent, will continue to chase.

Didn't get what i was told. Just hoping my stuff in storage is going to be ok.lots of stuff left for me to take. They never had tape for packing.

Watch for breakages!!
All very happy and jovial on the phone and even happier to take cash but when it comes down to it if your stuff gets broken 'it was an accident'.
The 'inclusive' insurance has a £250 excess and a max payout of something like £50 per item though apparently the optional insurance which I was never offered might have covered it.
It was a sad ending to what, until I found the breakages, had been a fairly well executed move apart from a row with them over whether they were going to move the sofas!!
It was a shame that in the end they just didn't seem to care. Read more

Staff on van great did not send big enough lorry
Offered a 50% discount if I wanted another van the following week
As I was moving home the next day I declined their offer
Would I recommend them ummmm. Read more

Lots of broken furniture and missing fittings . Wardrobes basically torn apart and not put back together as promised. Battle with them to get any help. Eventually yesterday they agreed to send out a carpenter to try and sort out the broken furniture. We'll see what happens then. Read more

I went with this company as I wanted to move on a Friday and they promised they could do this. Other companies were up to £150 cheaper but could not give the day I wanted. Unfortunately the 'van broke down' so I wasn't able to move on the day and had to lose a days' holiday. Also despite having moved over 30 times before with no more than a single braekage I lost all my coffee cups, two mortars, a decanter, a bowl and a plate in a single crate which think was dropped, and the foot off my computer. not that impressed really. Read more

The removal team were excellent -- friendly, efficient and relaxed. They packed well and quickly. Unfortunately a number of items were left behind by accident, which meant I had to make two 180-mile trips to collect them myself. And despite quoting us to move a piano (with a detailed description of the somewhat tricky mode of entry into the house), they were unable to move it in. Head Office instructed them not to do it, so they left it in the narrow entrance hallway, almost completely blocking entrance / exit. It stayed there for a WEEK! Repeated phone calls to the Office produced no action, and the Office eventually refused to talk to me, saying they were reviewing telephone call recordings to see whether or not I was telling the truth when I said I had given them all the necessary details. I needed a receipt to claim some of the cost back from my employer, and had to email THREE TIMES before they sent it. I have put our legal action on hold because I have been promised a full email response to my detailed complaints today, but it has yet to appear. In sort, excellent removal team, seriously deficient planning and EXECRABLE customer service. Don't touch them with a barge-pole. Read more

The customer service for quotation and booking was first class. Sadly it went rapidly down hill from there.
I paid city moves to pack for me and this felt rushed and no care was taken to pack delicate items carefully. I expected casualties from the move but they didn’t even bother to wrap my perfume bottles or protect them in anyway. The breakages could have been avoided. They didn’t actually completely pack the house but I thought they would complete it the next day. The next day was moving day and again the whole process felt rushed as the staff wanted to finish early. They managed to scuff both of my leather sofas and pierce the leather on my tv bed. All of this damage could have been avoided by using a blanket for protection. The staff were fairly polite but lacking care. They left my old house with items in and it took me 3 car loads extra to completely empty the house. I paid for a complete house move not a partial one.
Once unpacked I phoned city moves to collect the empty boxes. The staff I spoke to there were friendly and professional. It’s such a pity I can’t say the same about the man who eventually collected the boxes. He was rude and didn’t even say goodbye! Read more

Customer service was so rude! Never explained to me about the terms and conditions. She put the phone down on me.
The removal men forgot a few boxes and left couple of their blankets also when they put the legs back on my sofa they didn’t include some important bolts. Read more

They should arrive at my place at 4pm, but they came earlier at 10 am, and just left my boxes and piano outside the reception. It should be door to door service, I had to ask somebody else to help me carry me boxes and piano to third floor. After that, I complained to customer services, they said they will check phone recordings and emails etc, and emailed me about the results later. However, I haven’t heard back from them until now. I won’t recommend the company, not on time, bad service, and not value. Read more

On delivery day, due to the angle of the entrance/ driveway from my narrow access road, I advised the driver to reverse via a splay just up the road but the driver decided to drive in, cab first, before attempting a multipoint turn. The drive however, was too narrow and the cab wheels went off the drive sinking into the soft verge, leaving the van stranded at right angles to the drive. A local farmer then assisted with his tractor/ chains. Due to the van’s position there was no way he could free it without driving onto my lawn, generating massive ruts. The van, however, remained stuck. I suggested that the van be unloaded to reduce weight but the driver was reluctant to do so. The farmer returned with a digger but after further unavoidable lawn/ driveway damage the van remained stuck. Eventually, the van was unloaded. Several hours had now passed but with the van now lighter, the farmer returned and successfully freed the van but leaving the digger initially stuck in deep ruts, creating further damage to the lawn, an adjacent shrub and the driveway. I have submitted a complaint to City Moves but so far have received no response, not even an apology. I would never use them again. Read more

Chiped furniture. Left half my belongs behind.had no back up plan this has been ny forth removal and by far the worst

Going with City Moves was a very big mistake and an awful experience. I should have been warned when, having quoted £2,500 on actually seeing my contents, they later nearly doubled it to £4800. They sent three most unfriendly, unhelpful men, one who fortunately stayed inside the van but the most mouthy one continued to grumble, telling me I had too much stuff and "did not need all this" - how dare he? He is definitely in the wrong job and should be sacked. They dumped my hard-earned possessions down, resulting in many breakages, leaving piles of heavy boxes against walls and in front of fridge and freezer, while all the big furniture was left in the middle of the rooms when it was obvious that it needed to go against the walls first. They showed absolutely no care, consideration, politeness, humanity nor respect and even when I was stupid enough to give them a decent tip at the end there was not a word of thanks or even a goodbye. They just couldn't wait to be done and - off to the pub?
Considering I had to pay nearly £5,000 for abuse and lack of service I feel it my mission to warn anyone I can of this dreadful company. Read more

I wouldn't use them again, not really a customer led service, they turned up they wanted, did as much as they wanted and left when they wanted

Very overpriced and not the service I asked for. I requested help with packing as I suffer from depression but ended up doing a lot of the packing on the day. Some of my furniture got damaged but I was pressed to tick boxes on the form when I’d moved to say no damage done - hence no recommence. The movers didn’t know about securing bolts for washing machines, and just seemed to want to get the job done as fast as possible. I had funding from SSAFA for the move but also had to pay £30 cash from my disability benefits. What should have been a helpful, supportive and stress free process was anything but! Read more

We were supposed to have everything packed the day before and then move the next day, had even laid out plans to this effect.
Instead, we were phoned the morning that things were supposed to be packed and told they would do it all in one day, cue massive stress, anxiety and panic attacks.
Everything was rushed and badly packed with several books and other personal effects damaged, seemingly thrown at the cardboard boxes rather than professionally packed.
Using a company to assist in the move was supposed to make it less stressful, yet because of them I suffered from quite extreme panic attacks including hyperventilating.
DO NOT USE Read more

Poor service. Overpriced. Furniture broken during move. Don’t recommend at all.

Awful experience with this company on the removal of my property into storage and then the removal out of storage to my new home. Lateness on both occasions, multiple damages, not enough hanging clothes hangers and a forgotten motorbike (despite being flagged at the quotation stage), not to mention a huge hike in the quotation. Extremely poor customer service and I will urge anyone I know to use a different company. Read more