Clockwork Removals

Clockwork Removals

Superb
based on 61 reviews
member since April 2013
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Reviews & Ratings
Customer Reviews
  • Kuo-Ooi Soo

    Bromley

    29/12/2023

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    The team said they were not provided with adequate floor covers on a rainy day hence our floors and carpets got very dirty. Team was also not provided with electric screwdrivers so dismantling and fixing of our beds was a huge challenge. Otherwise, team was friendly and we think they tried their best despite these challenges.

    Response:
    Hello, thanks for taking the time to review our services. We appreciate all feedback as it helps us maintain such high service levels. In this instance we apologise if you feel we fell short of this. Floor coverings are kept in all our vehicles and used as standard in all our moves so we are very sorry that there was a missight during this removal.
  • Paul Tsang

    Bromley

    26/12/2023

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    Those movers on the date were helpful and understood our needs, patience, polite and professional.It's highly recommended.

    Response:
    Thanks so much for your recommendation. Best wishes in your new home.
  • Tom Kehoe

    Kingston-Upon-Thames

    8/07/2023

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    Terrible! They broke our furniture trying to push a double wardrobe and a childrens bookshelf. They also tried to shove our leather sofa through a door chipping the leg off it. Were still waiting to get the boxes collected so Ive brought them to the recycling centre today.

    Response:
    Hello Tom, We appreciate you taking the time to provide us with your feedback. Due to the nature of our work scratches and scrapes can happen in transit but we safeguard against this as much as possible. We would always encourage customers to communicate this to the branches or crew using the crew sheets which need to be signed off at the end of each day. We do apologise for any accidents that happened on your move and are happy to send you over a claim form upon request. Best wishes,
  • Edward Brightman

    Guildford

    17/02/2023

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    Very good and communicative. Great value!

    Response:
    Great to hear, thanks for the feedback.
  • Sarah Evers

    Guildford

    10/02/2023

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    Initial video call to organise quote was very quick & efficientI felt confident they would do a professional job. The quote was double what other companies were charging but I hoped it would be worth it for peace of mind. Unfortunately customer service falls short, once we signed up it was radio silence, I had to email & check if they had received our payment & the only correspondence we had was a generic email to say drivers arrive on day before 9.30. The guys who packed the house were quick but a little clumsy with furniture, they knocked large items getting in the van & we felt rather uncomfortable with the way they spoke to each other, they were courteous to us but shouted & used bad language to each other, not very professional! Move in day was same, they seemed very rushed, in fact all boxes & furniture were offloaded in 3 hours but again bashing furniture, struggling to get bed back together & all we could hear was crash/bang & expletives, it did not make for a happy experience & moving is already stressful. There has been zero contact since, no check to enquire how it was. Nor do they arrange to remove boxes, that is up to you to sort! Not worth the high cost!

    Response:
    Thanks so much for your review, we value feedback as it helps us keep our service standard so high. We do apologise that you feel you didn’t have enough communication but we do have strict booking procedures all our staff adhere too. Once your move is completed you are asked to sigh off on your move by your crew. This also allows you to leave our staff any comments. As we hadn’t received any feedback and you haven’t been in touch with us we were unaware of any issues. We would be delighted to go through the issues you raised in your review – please do contact us at your earliest convenience.
  • Cleon Blagrove

    Guildford

    29/12/2022

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    They were rude every step of the way and made an already stressful time even worse. The removal guy actually told me I should place my baby outside in the rain because he was frustrated with his job! They made me feel as though I had asked for a favour that was putting them out. It was an awful and unprofessional service for a lot of money.

    Response:
    Thanks for getting in touch, we appreciate all feedback. We had two of our longest standing and most experienced crew on your move, neither of which have ever received a complaint. This is extremely out of the ordinary, we conduct 100s of moves a month and we have never heard of such a complaint. As this is the first we have heard from you since your move we would urge you to get in touch so we can understand a little more about what happened.
  • Leanne

    Croydon

    21/10/2022

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    Packing and removals went perfectly. They made what couldve been a very stressful day so much easier! Would highly recommend.

    Response:
    This is great to hear, thank for the review.
  • Tom

    London South East

    3/05/2022

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    Clockwork were excellent. Really helpful, no hitches and extremely hardworking and diligent.The 3D jigsaw puzzle of fitting everything into a storage unit was particularly impressive.I would highly recommend,

    Response:
    Thanks so much for your review and recommendation.
  • Sarah Jane Kelly

    London South East

    17/10/2021

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    A brilliant company, the team were amazing, extremely friendly and professional. They were very patient, given we hadnt packed everything when they arrived. They were happy to wait while we completed and the removal company moving people from our new house were late. . I wouldnt hesitate to recommend.

    Response:
    This all sounds great - thanks so much for the recommendation.
  • Joe Yuen

    Croydon

    7/09/2021

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    Very professional and efficient. Always a can do mentality. Staff very polite.

    Response:
    This is all great to hear, many thanks for the review.
  • Silke Hoon

    London South West

    7/09/2021

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    All in all it went well. Packers arrived one day before and we had 4 guys with two vans working on moving day. The packers forgot to pack quite a few things, i.e. some cupboards, things stored under the bed, which was a bit disappointing, so best to check before they leave.Moving team was very polite and efficient. They dismantled and reassembled a few pieces of furniture. My only complaint is that they didnt package our cream coloured sofa, which got a bit dirty and a few scratches on the furniture which were not there before. Nothing big though I had asked customer service before who assured me the sofa would be properly protected. They will just use blankets, so if you have something precious best to bubblewrap yourself. Though nothing broke and very efficient hence Im giving 4*.

    Response:
    Thanks for taking the time to leave a review. We appreciate all feedback as it helps us to maintain our high level of service. Our crews use specialist sofa covers to provide maximum protection. We will look into why these were not used for your move and apologise for any inconvenience caused. If you would like to give the team a call to discuss any damages they would be more than happy to help.
  • Helen Watson

    London South East

    17/08/2021

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    They came with the wrong instruction sheet. On the sheet it said no piano and no wardrobes. We have piano and wardrobes. There was an argument about this. Then the piano wheels had to be delivered from the other side of London. And an extra van had to come. On arrival at the new house I was worried by the way they handled the piano. They complained that they didn't know there were steps up. I had told them about the steps and pointed them to Google maps. The second van wasn't sent, so we didn't get the rest of our stuff till the following day.

    Response:
    We really do appreciate all feedback as it helps us maintain our high quality of service and we do apologise for not meeting this standard on the day. We were glad theses issues could be quickly resolved, if you have any further feedback do not hesitate to get in touch with the branch. Many thanks and best wishes in your new home.
  • Elizabeth Parham

    London South East

    14/07/2021

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    The team communicated via email really well. Sadly on the day of the move we did have some issues and damages but Clockwork did rectify these as well as they could afterwards.

    Response:
    Thanks for leaving a review, as always we appreciate feedback in order to maintain our high quality of service. Unfortunately, due to the nature of our work, accidents such as this do happen but we are pleased to hear it was all satisfactorily sorted out. Best wishes in your new home.
  • Tony Parkea

    Kingston-Upon-Thames

    2/07/2021

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    Certainly very professional very helpful and very polite would recommend this company to all our friends

    Response:
    Thanks for the great recommendation.
  • Tina Garcia

    Bromley

    24/06/2021

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    As emergency only if moving small equipment. Or moving small flat

    Response:
    Thanks for the feedback, it would be great to understand a bit more about your experience with us. We welcome all constructive information to help to continue offering our high level of service
  • Stephen Ash

    Bromley

    15/06/2021

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    Definitely - they were professional , courteous and very efficient.

    Response:
    Thanks for the review!
  • Carlo Castellana

    London South East

    9/05/2021

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    Customer service not clear, handymen ok but complaining, conflicting info

    Response:
    Thanks for your review. Feedback is so important to help us maintain the high standard of service we set ourselves, we apologise if we fell short in this instance. We will look into this as a priority.
  • Pat Wilkinson

    Bromley

    14/04/2021

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    Very professional. Everyone was very helpful.

    Response:
    Thank you for the review.
  • Michael Fentum

    Kingston-Upon-Thames

    26/03/2021

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    The customer service was fine. Happy to take my calls. The zoom assessment was very convenient and the gentleman was very personable. We were definitely short of small boxes though on the day. However our crew carried some spares which saved the us. The crew were fantastic. Very polite and courteous. We packed ourselves before the day and they did the final bits, furniture disassembly and re-assembly which wax excellent . We had boxes of records, heavy magazines, house and garden plants, a washing machine and piano. All were handled with care and packed carefully! Excellent!

    Response:
    This is all really brilliant to hear. Thanks for leaving us a review.
  • Patty Robertson

    Kingston-Upon-Thames

    15/03/2021

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    Everything went very well and I would definitely recommend Clockwork . The removal men were skilful, polite, energetic, and had everything packed into the vans within 4 hours.
    We have another moving day soon, when they will be helping us again, which I'm sure will be stress free for us.

    Response:
    Thanks so much for the review and recommendation.
  • David Gladwell

    London South West

    30/01/2021

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    A very hardworking team coping valiantly with heavy boxes
    up and down many stairs. Only complaint - the scale of the job was originally (but understandably) under estimated for the quote - which had to be adjusted by the end of day 1.

    Response:
    Thanks for taking the time to review us and for your feedback. We will look into this for you.
  • Tracey

    Kingston-Upon-Thames

    25/01/2021

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    The team were amazing and cleared the house quickly and efficiently. Would recommend them

    Response:
    Thanks so much for the recommendation, best wishes in your new home.
  • Helen Thurston

    London South West

    11/01/2021

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    Hardworking, efficient and so polite throughout the move.
    Would recommend this company.

    Response:
    Thanks so much for the great review and recommendation.
  • Rnald

    London East

    3/01/2021

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    Just forgot a plant and a microwave, otherwise they were great

    Response:
    Thanks for the 5* review. Apologies for this - I do hope we got that sorted out for you.
  • Ben Lheureux

    London South West

    2/01/2021

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    Efficient and polite from 1st email contact through to the end of move.

    Response:
    Great to hear, thanks for the review.
  • Tony Farrugia

    Kingston-Upon-Thames

    1/01/2021

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    The Guys were brilliant, they worked very hard and into the early evening as our move was a good distance. Polite, followed all the guidelines, definitely worth getting a quote from Guy the sales rep who came over.
    Thanks Clockwork for all your work on our move.

    Response:
    Thanks so much for your kinds words and best wishes in your new home.
  • Victoria Robinson

    Bromley

    29/12/2020

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    I would highly recommend Clockwork removals. They made our move from London to Frome totally seamless and stress free. The packing service was excellent, very quick and all packaged safely. I would not hesitate to book Clockwork for my next housemove.

    Response:
    Thanks so much for the review and recommendation, we really appreciate it.
  • Pamela Wheatley

    London South East

    7/12/2020

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    The staff were efficient & helpful. There was a problem getting my sofas out which they resolved.

    Response:
    Thanks for taking the time to review us.
  • Anna Koffer

    Bromley

    6/12/2020

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    Very competent and friendly, reliable, understanding, very satisfied

    Response:
    Great to hear, thanks for the review.
  • Olivia Mansfield

    London South West

    17/10/2020

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    Fantastic at every stage. Couldna??t rate them highly enough. Thank you so much for a great service.

    Response:
    It is our pleasure, thanks for the review.
  • Louise

    London South East

    25/09/2020

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    Super. The guys who did the move were polite, careful, quick and experienced. Their customer service team were responsive and helpful. Not the cheapest option however we were happy to pay for a good service. No breakages, no disasters, no delays.

    Response:
    We are delighted the move went well and you were happy with the service you got from our entire team - it is great to hear.
  • Gail Theis

    London South West

    24/08/2020

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    The team were lovely, very friendly and amenable. The packing and loading up went well. Delivery to the new house in general was good, towards the end of the second day things were rushed as they became more tired. (It was the week we had 35 degree weather.) some boxes were put in the wrong rooms and the garden pot plants plants (which are heavy) proved a challenge and a few had broken branches where not enough care was taken bringing them through the garden gate. However all in all the move went well and I would recommend them, they managed a grand piano and negotiating a tight staircase, and were willing and friendly.

    Response:
    Thanks for the feedback we really appreciate it. We are really glad that the move went well and we will definitely take your comments on board. Best wishes in your new home.
  • Gareth Evans

    Twickenham

    9/08/2020

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    This company is a credit to the removals industry. The person I dealt with, his name is Sufyan; he made my move sressfree from start to finish, nothing is to much bother, he and his partner just got on with it.

    Response:
    Thanks so much for taking the time to review us and for the fantastic recommendation. We will pass on your thanks to the crew.
  • Amy Hunt

    Kingston-Upon-Thames

    5/08/2020

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    Professional and efficient. Unfortunately they underestimated how much stuff I had to move but they arranged another van very quickly.

    Response:
    Thanks for taking the time to review us. We take all feedback seriously so we are delighted to hear any issues were quickly resolved.
  • Jen Arnold

    London South East

    27/12/2019

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    We were delayed getting in due to a delay with the solicitors but the team were amazing and so understanding. They travelled all the way from London to Suffolk with us and we couldna??t fault their service at all. From getting the quotes and the survey, to the moving day itself, it was seamless and the team were so polite and couldna??t do enough to help us. There were no damages of breakages which we thought there may have been as part of the process but the guys were so careful with our belongings.

    Response:
    Thanks so much for your fantastic review it is really great to hear.
  • Nicole Sandford

    Bromley

    18/10/2019

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    Reasonable quote and although I had to pay an additional A?90.00 on the day as there were more items to be moved than originally quoted for, this was still reasonable.
    Guys that undertook the move were very accommodating, even making an additional unscheduled stop to drop an item off. I was packed up by the company (1 guy) the day before and then moved the following day by 2 guys. Furniture was well packaged and transported reasonably well. There were a few items that suffered some minor damage, like a mattress that suffered a few snags and a tear, a freezer that suffered a small dent and deep scrape, a complete pyrex collection that suffered chippings and a shelf that never made it to it's final destination. However in the grand scheme of things these all seemed very minor. I have read and heard horror stories in relation to other companies and customer experiences and so ultimately was grateful for my own more smoother experience. Hence my overall score of 4 stars.

    Response:
    Thanks for your feedback and we are delighted we could accommodate the extra work on the day - we were more than happy to help. In the unlikely event of any damage our fully comprehensive insurance will cover all your items. Best wishes in your new home.
  • Karen Woosnam

    Bromley

    14/10/2019

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    The one guy who did the packing was miserable. The day our boxes they were delivered to the new house,they put them any old place. Boxes for the garage in the house, things for the house in the garage. Upon opening some boxes there were breakable items not even wrapped. We are also missing a few items, one of which is a very expensive watch. Unfortunately, we can't prove anything.

    Response:
    On the rare occasion that an item is lost or damaged our fully comprehensive insurance will cover this. As no one contacted us about any issues we assumed all was well with the move. Please do not hesitate to contact our branch about any problems - we are more than happy to help.
  • Robert Benardout

    Kingston-Upon-Thames

    2/10/2019

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    Brilliant from start to finish
    Great company

    Response:
    Great to hear - thanks for your feedback
  • Gerald Bocock

    London South East

    26/07/2019

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    This was a two- three day move.
    They came and packed most things on the first day. The guy in charge was excellent.
    The second day they finished packing and took our things out of storage. As we were moving over 100miles they were delivering the next day.
    The guys were on time friendly and helpful.
    My only criticism of the delivery days team would be they seemed to be rushing to finish as when I went make the beds they were not put together properly and we would have broken them if we tried to sleep on them. A couple of things were damaged a door on a wardrobe which was fixable which they showed me. And the bottom of a bedside table which we found later.

    Response:
    Thanks for taking the time to review us we are delighted you had a positive experience. Please do not hesitate to get in touch with the branch directly regarding any issues. Many thanks again and best wishes in your new home.
  • John Leslie

    Kingston-Upon-Thames

    29/05/2019

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    First class team on the day , went like clockwork!

    Response:
    Great to hear, thanks so much for the review.
  • Chris Shaw

    London South West

    17/05/2019

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    Packers and movers worked very hard. The unload was far too rushed and took place on one day, not across two days as quoted. One significant breakage due to inadequate wrapping. Customer service from the office staff was poor. No contact between booking and move date and information hard to obtain.

    Response:
    At Clockwork we welcome all feedback and work to learn from all our customer reviews. That said we are a little confused as in all of our records and on our crew sheets this was a two day removal (8th & 9th May). Our crews worked until 7.30pm on day one and 5pm on day two. We also have no record of any complaints or breakages, we take all complaints very seriously and in the rare instance that breakages occur we work to rectify the situation as quickly as possible. If you would like to go through anything further with the branch then please do not hesitate to get in touch. Many thanks and best wishes in your new home.
  • Adil Siddiqui

    Sutton

    2/05/2019

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    Excellent service from booking to the moving day. The removal men were very polite and hardworking . They got the job done smoothly without any hassle. Very good deal compared to others.

    Response:
    Thanks for the great review, we really appreciate it.
  • Maureen Hocking

    Kingston-Upon-Thames

    18/04/2019

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    A pleasure to work with everyone at Clockwork Removals, professional yet friendly and exceeded my expectations. Will use Clockwork Removals again and will recommend them.

    Response:
    Many thanks for taking the time to leave such a lovely review - we really appreciate it.
  • Marie-Emma Mahir

    Bromley

    25/03/2019

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    Imagine being told about 12.30pm on the completion day that the van isn't big enough. Then, calling the customer services and being told the van is large enough to fit my things that were surveyed!? After escalating, they sent an extra van which arrived an hour later. Then, when asking to remove the washing machine and dishwasher, I was asked to pay more money. Then after insisting they knew I wanted these removing, they checked their notes and it was on there. Then, imagine it's 2.20pm and you receive another call explaining the van is waiting to unload and I need to pay waiting time. I explained I'd already paid this, again they check their notes and it's mentioned. Terrible service!

    Response:
    At Clockwork we welcome all feedback and we apologise profusely for any inconvenience caused. Clockwork Removals is part of the BAR and as part of this organisation our crew are trained to the highest possible industry standard and it is extremely rare that our surveyors miscalculate the size of a move.We apologise again for not meeting the high service level that we set.
  • Shaniece Elliott

    Bromley

    13/03/2019

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    The men were lovely however they did not inform me that they damaged one of my items and visibly tried to fix it. When i contacted the company they offered me a very disgraceful price in compensation to the large item and this was WITH damages insurance. They based the amount on how long id had the item and which make and model it was but simply taking my word for it. I am now out of pocket even more than I was after paying almost A?1000 for the removal. Unsatisfied customer. Unaccetable.

    Response:
    At Clockwork we welcome all feedback, we received your claim form regarding accidental damage to a TV on 7th March which was passed onto the insurer the same day. The insurance company responded to this on the 8th March asking for a photo of the back of the TV to confirm the model. The insurer, nor ourselves have not offered any form of compensation to date nor have they heard back from you regarding the model of the TV in question. We would urge you to contact the insurer with this information in order to settle this matter, Many thanks
  • J Ronan

    Sutton

    5/03/2019

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    The gents that came to move my Mother were lovely really respectful of the difficult nature if the move. I would strongly recommend.

    Response:
    Many thanks for the feedback, we are really pleased the move went well and we will pass on your kind words to the crew. We wish your mother well in her new home.
  • Jennifer Gowman

    Croydon

    12/12/2018

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    Great customer service before, during and after the move. The packers and movers worked really hard on the first day to make things as easy as possible on the actual move day. Nothing broken. Were very understanding about the slight wait getting the keys.

    Response:
    Thanks for taking the time to leave a review - we really appreciate your feedback.
  • Katherine Stowar

    London South East

    4/10/2018

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    Great work. Very patient and helpful to a single mother with a one year old!

    Response:
    Thanks for taking the time to leave us a review - we are really pleased our crews were extra helpful. We wish you well in your new home.
  • Ian Massa-Harris-Mcfeely

    London South West

    7/09/2018

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    Excellent guys! Made the whole process really easy to work and a joy to help me move!

    Response:
    Thanks for taking the time to review our services - we really appreciate it. We wish you well in your new home.
  • Iain Humphries

    London South West

    10/08/2018

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    Sadly, despite the fact that Clockwork were the only company that quoted BAR membership and were probably the most professional at quite stage, we had a number of issues over the course of our move.

    1) We paid for the full packing service prior to the day of move but they sent a single person who ran out of boxes, packed things that didn't need packing but left out things that did and then left without packing an entire floor of the property

    2) The packer did not tell the office this so the removal guys turned up without additional boxes and not knowing that they would have to do any packing

    3) Because of above, they had to unpack and repack in order to get everything in boxes that needed to be - meaning we didn't leave the property until 3pm

    4) Upshot of all of above was that we ended up unloading half of our property at the destination end ourselves so that the removals guys weren't doing it well into the evening (to be fair, they were friendly, professional and hard working - and were equally as frustrated!)

    5) I then booked the empty box collection, stayed at home and Clockwork didn't turn up - rearranged for a few days later PM - they tried to come AM.

    Not clever!

    Response:
    At Clockwork we welcome all feedback, so thank you for taking the time to reviews us. We do apologise for the confusion regarding the packing boxes, we can only put this down miscommunication our end. Your move was not scheduled to finish until 8pm in the evening and we understand our crews completed the move within this time frame. For insurance purposes we discourage customers from helping with the removal and as company policy our crews will never ask for help. Our crews are highly trained to a BAR standard to get the move completed even under time pressures. We apologise again for any miscommunication and thanks you again for choosing Clockwork.
  • Nick Sweeney

    London South East

    7/08/2018

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    Everything went perfectly. The men doing the removals really knew their job. Zack, Piotr, Balas, Michele and the other guy - sorry forgot his name, he is Macedonian - were really efficient and quick. They asked questions when they needed to - Balas stopped us bringing some things from the garage that we didn't want to bring by asking us about them - but mainly just got in with the job. We moved on two of the hottest days this year, so they worked extra hard.

    I was also impressed by communication with Clockwork in the days before the move, and on the moving day itself, when I needed to ask about some last-minute matters.

    In short I really recommend Clockwork. Moving house is apparently one of the most stressful things you can do, and they made it less stressful.

    Response:
    Hi, Thanks for taking the time to leave a review of our services we really appreciate it and are delighted you were happy with us. We will pass on your kind words to the crew.
  • Pauline Tan-Kotze

    London South East

    8/05/2018

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    The gentleman who came around for the estimate was wonderful - very knowledgeable and friendly. The movers who came were quick and efficient and they packed everything up quickly, dismantled furniture and put them back perfectly. Out of the three gentlemen who came to move, one was less careful than the others and there were small dings and scratches on walls and doors. But considering the amount of items moved and length of time it took to move everything, I am satisfied with the service received.

    Response:
    Many thanks for taking the time to review us and we are pleased you were happy with our services.
  • Heather Morris

    Kingston-Upon-Thames

    11/04/2018

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    The team of guys who worked over two Days were great. Very hard working and very efficient. All of our items arrived safely and placed in their corresponding rooms.
    Only one admin feedback would be notification on payment. When and how we could pay could have been explained with more detail. But overall a great service

    Response:
    Thanks for taking the time to review us, we will pass on your thanks to our crew. We welcome all feedback so we will definitely look into information regarding payments.
  • Jessica Hand

    London South East

    9/03/2018

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    We had to reschedule the whole process once, and Clockwork were very accommodating. Our packing and move days were both at the worst of the 'Beast from the East' snow, but the crews worked on regardless. We had the impression that the packing crew underestimated the amount they left for move day as the move day crew took about an hour longer than we had expected to complete pack and loading, taking us beyond completion time - fortunately, our buyer was not looking for immediate move-in. The crews were clean and polite, all our things made the move intact and in excellent condition, and the move crew worked well into the evening late to complete delivery.

    Response:
    Thank you so much for taking the time to write a review - we really appreciate it. We will pass on your comments to the crew. On behalf of all at the Wimbledon branch we wish you well in your new home.
  • Jacqui Deane

    Kingston-Upon-Thames

    7/12/2017

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    They worked hard packing up the day before and they worked hard on the day.

    Response:
    Many thanks for your kind words and taking the time to review us. We really appreciate it and wish you well in your new home.
  • Lynne Punchard

    London North

    1/11/2017

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    The men were polite, helpful and very efficient. There was no shouting or bad language and they did extra things I didn't expect, just to be helpful.
    I would definitely recommend them.

    Response:
    Thank you for the wonderful feedback. Our teams are our pride and we aim to treat every customer as part of the family.
  • Janet Bellinfantie

    Bromley

    24/09/2017

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    Awful experience from the beginning. No sense of customer service, no management of the day (I ended up leaving my prior property at about 4pm....well after completion).
    I wouldn't touch this company with a bargepole again and would never recommend them at all.
    I rang their office about 6 times on the day advising them that another person is needed to enable me to leave the property in a timely basis, and was constantly told 'someone will be there'.....they turned up late afternoon!!!!!
    The packers arrived with no tools to dismantle the beds and wardrobes. The tools arrived with the person arriving later. I ended up leaving my wardrobes due to lack of time.
    Really awful experience at a time that is stressful anyway. And until now, no apology, I guess because they have my money.
    Don't know why they were rated 8/10 on 'Compare My Move'????

    Response:
    We are sorry you feel this way but unfortunately we were not made aware prior to the move that there would be two removals happening simultaneously on the same day within the same property. Due to the delicate nature of the move and having two different removal companies present the move did take longer than was planned and we sent an extra member of staff to accommodate for this. That said I must confirm we did leave the house at 2pm, within the time we stated within our correspondence. We strive to accommodate for any changes our customers make on the day of the move and will dismantle furniture where we can but on this instance we were not informed prior to the move that our crew would need the tools to carry this out.
  • Gill Davies

    Twickenham

    14/08/2017

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    Clockwork were disastrous. We would never recommend them. Over the three days of our move they did not have a consistent foreman. The lorry on moving day was too small and all our garden furniture and plants in pots were left on the pavement for later collection. Things that had been intended for storage were forgotten. Glasses, candlesticks and lamps were smashed. A neighbour's flower pot was broken. Perhaps worst of all, they have said that we have nothing to complain about! We are horrified and upset.

    Response:
    At Clockwork we take customer service very seriously and we have fully looked into this complaint. We were not made aware of any broken or forgotten items. One pot was damaged but we were told on the day by the customer not to worry about this. Our Operations Manager went out to the customer after the move and we were told they were happy with the move.
  • Will Burt

    London North

    10/08/2017

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    The guys on the day were fantastic. Everything packed with real care and all done in pretty good time. Always a bit concerned just going off recommendations on the internet, but these guys were the real deal. Wouldn't hesitate to recommend them.

    Will, North London

    Response:
    Wonderful to hear, thank you. Our confidence in the experience and commitment of our teams enables Clockwork to provide excellent value as part of the moving experience.
  • Keith Lyons

    Kingston-Upon-Thames

    19/06/2017

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    Fantastic group of lads, very careful, nothing broken and it was a long day for them. They coped really well
    They ate all the cakes but deserved every one, happy to recommend.

    Response:
    Thank you very much for taking the time to review our services and we are delighted that you were happy with your move. We wish you all the best in your new home. Many thanks, The Clockwork Team.
  • Brenda Wingrove

    Bromley

    5/06/2017

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    Absolutely brilliant. 2 guys, 2 vans. They did not stop, very efficient loading and unloading and very polite. No hesitation in recommending to anyone.

    Response:
    We are delighted you were happy with our service and thank you very much for taking the time to review us. We wish you well in your new home! Many thanks, The Wimbledon Team
    More Information

    Areas Covered

    Bromley (BR), Croydon (CR), Guildford (GU), Kingston-upon-Thames (KT), Slough (SL), Sutton (SM), Twickenham (TW)

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