Clockwork Removals

Very good and communicative. Great value!

Initial video call to organise quote was very quick & efficientI felt confident they would do a professional job. The quote was double what other companies were charging but I hoped it would be worth it for peace of mind. Unfortunately customer service falls short, once we signed up it was radio silence, I had to email & check if they had received our payment & the only correspondence we had was a generic email to say drivers arrive on day before 9.30. The guys who packed the house were quick but a little clumsy with furniture, they knocked large items getting in the van & we felt rather uncomfortable with the way they spoke to each other, they were courteous to us but shouted & used bad language to each other, not very professional! Move in day was same, they seemed very rushed, in fact all boxes & furniture were offloaded in 3 hours but again bashing furniture, struggling to get bed back together & all we could hear was crash/bang & expletives, it did not make for a happy experience & moving is already stressful. There has been zero contact since, no check to enquire how it was. Nor do they arrange to remove boxes, that is up to you to sort! Not worth the high cost! Read more

They were rude every step of the way and made an already stressful time even worse. The removal guy actually told me I should place my baby outside in the rain because he was frustrated with his job! They made me feel as though I had asked for a favour that was putting them out. It was an awful and unprofessional service for a lot of money. Read more

Packing and removals went perfectly. They made what couldve been a very stressful day so much easier! Would highly recommend.

Clockwork were excellent. Really helpful, no hitches and extremely hardworking and diligent.The 3D jigsaw puzzle of fitting everything into a storage unit was particularly impressive.I would highly recommend, Read more

A brilliant company, the team were amazing, extremely friendly and professional. They were very patient, given we hadnt packed everything when they arrived. They were happy to wait while we completed and the removal company moving people from our new house were late. . I wouldnt hesitate to recommend. Read more

Very professional and efficient. Always a can do mentality. Staff very polite.

All in all it went well. Packers arrived one day before and we had 4 guys with two vans working on moving day. The packers forgot to pack quite a few things, i.e. some cupboards, things stored under the bed, which was a bit disappointing, so best to check before they leave.Moving team was very polite and efficient. They dismantled and reassembled a few pieces of furniture. My only complaint is that they didnt package our cream coloured sofa, which got a bit dirty and a few scratches on the furniture which were not there before. Nothing big though I had asked customer service before who assured me the sofa would be properly protected. They will just use blankets, so if you have something precious best to bubblewrap yourself. Though nothing broke and very efficient hence Im giving 4*. Read more

They came with the wrong instruction sheet. On the sheet it said no piano and no wardrobes. We have piano and wardrobes. There was an argument about this. Then the piano wheels had to be delivered from the other side of London. And an extra van had to come. On arrival at the new house I was worried by the way they handled the piano. They complained that they didn't know there were steps up. I had told them about the steps and pointed them to Google maps. The second van wasn't sent, so we didn't get the rest of our stuff till the following day. Read more

The team communicated via email really well. Sadly on the day of the move we did have some issues and damages but Clockwork did rectify these as well as they could afterwards.

Certainly very professional very helpful and very polite would recommend this company to all our friends

As emergency only if moving small equipment. Or moving small flat

Definitely - they were professional , courteous and very efficient.

Customer service not clear, handymen ok but complaining, conflicting info

Very professional. Everyone was very helpful.

The customer service was fine. Happy to take my calls. The zoom assessment was very convenient and the gentleman was very personable. We were definitely short of small boxes though on the day. However our crew carried some spares which saved the us. The crew were fantastic. Very polite and courteous. We packed ourselves before the day and they did the final bits, furniture disassembly and re-assembly which wax excellent . We had boxes of records, heavy magazines, house and garden plants, a washing machine and piano. All were handled with care and packed carefully! Excellent! Read more

Everything went very well and I would definitely recommend Clockwork . The removal men were skilful, polite, energetic, and had everything packed into the vans within 4 hours.
We have another moving day soon, when they will be helping us again, which I'm sure will be stress free for us. Read more

A very hardworking team coping valiantly with heavy boxes
up and down many stairs. Only complaint - the scale of the job was originally (but understandably) under estimated for the quote - which had to be adjusted by the end of day 1. Read more

The team were amazing and cleared the house quickly and efficiently. Would recommend them

Hardworking, efficient and so polite throughout the move.
Would recommend this company.

Just forgot a plant and a microwave, otherwise they were great

Efficient and polite from 1st email contact through to the end of move.

The Guys were brilliant, they worked very hard and into the early evening as our move was a good distance. Polite, followed all the guidelines, definitely worth getting a quote from Guy the sales rep who came over.
Thanks Clockwork for all your work on our move. Read more

I would highly recommend Clockwork removals. They made our move from London to Frome totally seamless and stress free. The packing service was excellent, very quick and all packaged safely. I would not hesitate to book Clockwork for my next housemove. Read more

The staff were efficient & helpful. There was a problem getting my sofas out which they resolved.

Very competent and friendly, reliable, understanding, very satisfied

Fantastic at every stage. Couldna??t rate them highly enough. Thank you so much for a great service.

Super. The guys who did the move were polite, careful, quick and experienced. Their customer service team were responsive and helpful. Not the cheapest option however we were happy to pay for a good service. No breakages, no disasters, no delays. Read more

The team were lovely, very friendly and amenable. The packing and loading up went well. Delivery to the new house in general was good, towards the end of the second day things were rushed as they became more tired. (It was the week we had 35 degree weather.) some boxes were put in the wrong rooms and the garden pot plants plants (which are heavy) proved a challenge and a few had broken branches where not enough care was taken bringing them through the garden gate. However all in all the move went well and I would recommend them, they managed a grand piano and negotiating a tight staircase, and were willing and friendly. Read more

This company is a credit to the removals industry. The person I dealt with, his name is Sufyan; he made my move sressfree from start to finish, nothing is to much bother, he and his partner just got on with it. Read more

Professional and efficient. Unfortunately they underestimated how much stuff I had to move but they arranged another van very quickly.

We were delayed getting in due to a delay with the solicitors but the team were amazing and so understanding. They travelled all the way from London to Suffolk with us and we couldna??t fault their service at all. From getting the quotes and the survey, to the moving day itself, it was seamless and the team were so polite and couldna??t do enough to help us. There were no damages of breakages which we thought there may have been as part of the process but the guys were so careful with our belongings. Read more

Reasonable quote and although I had to pay an additional A?90.00 on the day as there were more items to be moved than originally quoted for, this was still reasonable.
Guys that undertook the move were very accommodating, even making an additional unscheduled stop to drop an item off. I was packed up by the company (1 guy) the day before and then moved the following day by 2 guys. Furniture was well packaged and transported reasonably well. There were a few items that suffered some minor damage, like a mattress that suffered a few snags and a tear, a freezer that suffered a small dent and deep scrape, a complete pyrex collection that suffered chippings and a shelf that never made it to it's final destination. However in the grand scheme of things these all seemed very minor. I have read and heard horror stories in relation to other companies and customer experiences and so ultimately was grateful for my own more smoother experience. Hence my overall score of 4 stars. Read more

The one guy who did the packing was miserable. The day our boxes they were delivered to the new house,they put them any old place. Boxes for the garage in the house, things for the house in the garage. Upon opening some boxes there were breakable items not even wrapped. We are also missing a few items, one of which is a very expensive watch. Unfortunately, we can't prove anything. Read more

Brilliant from start to finish
Great company

This was a two- three day move.
They came and packed most things on the first day. The guy in charge was excellent.
The second day they finished packing and took our things out of storage. As we were moving over 100miles they were delivering the next day.
The guys were on time friendly and helpful.
My only criticism of the delivery days team would be they seemed to be rushing to finish as when I went make the beds they were not put together properly and we would have broken them if we tried to sleep on them. A couple of things were damaged a door on a wardrobe which was fixable which they showed me. And the bottom of a bedside table which we found later. Read more

First class team on the day , went like clockwork!

Packers and movers worked very hard. The unload was far too rushed and took place on one day, not across two days as quoted. One significant breakage due to inadequate wrapping. Customer service from the office staff was poor. No contact between booking and move date and information hard to obtain. Read more

Excellent service from booking to the moving day. The removal men were very polite and hardworking . They got the job done smoothly without any hassle. Very good deal compared to others.

A pleasure to work with everyone at Clockwork Removals, professional yet friendly and exceeded my expectations. Will use Clockwork Removals again and will recommend them.

Imagine being told about 12.30pm on the completion day that the van isn't big enough. Then, calling the customer services and being told the van is large enough to fit my things that were surveyed!? After escalating, they sent an extra van which arrived an hour later. Then, when asking to remove the washing machine and dishwasher, I was asked to pay more money. Then after insisting they knew I wanted these removing, they checked their notes and it was on there. Then, imagine it's 2.20pm and you receive another call explaining the van is waiting to unload and I need to pay waiting time. I explained I'd already paid this, again they check their notes and it's mentioned. Terrible service! Read more

The men were lovely however they did not inform me that they damaged one of my items and visibly tried to fix it. When i contacted the company they offered me a very disgraceful price in compensation to the large item and this was WITH damages insurance. They based the amount on how long id had the item and which make and model it was but simply taking my word for it. I am now out of pocket even more than I was after paying almost A?1000 for the removal. Unsatisfied customer. Unaccetable. Read more

The gents that came to move my Mother were lovely really respectful of the difficult nature if the move. I would strongly recommend.

Great customer service before, during and after the move. The packers and movers worked really hard on the first day to make things as easy as possible on the actual move day. Nothing broken. Were very understanding about the slight wait getting the keys. Read more

Great work. Very patient and helpful to a single mother with a one year old!

Excellent guys! Made the whole process really easy to work and a joy to help me move!

Sadly, despite the fact that Clockwork were the only company that quoted BAR membership and were probably the most professional at quite stage, we had a number of issues over the course of our move.

1) We paid for the full packing service prior to the day of move but they sent a single person who ran out of boxes, packed things that didn't need packing but left out things that did and then left without packing an entire floor of the property

2) The packer did not tell the office this so the removal guys turned up without additional boxes and not knowing that they would have to do any packing

3) Because of above, they had to unpack and repack in order to get everything in boxes that needed to be - meaning we didn't leave the property until 3pm

4) Upshot of all of above was that we ended up unloading half of our property at the destination end ourselves so that the removals guys weren't doing it well into the evening (to be fair, they were friendly, professional and hard working - and were equally as frustrated!)

5) I then booked the empty box collection, stayed at home and Clockwork didn't turn up - rearranged for a few days later PM - they tried to come AM.

Not clever! Read more

Everything went perfectly. The men doing the removals really knew their job. Zack, Piotr, Balas, Michele and the other guy - sorry forgot his name, he is Macedonian - were really efficient and quick. They asked questions when they needed to - Balas stopped us bringing some things from the garage that we didn't want to bring by asking us about them - but mainly just got in with the job. We moved on two of the hottest days this year, so they worked extra hard.

I was also impressed by communication with Clockwork in the days before the move, and on the moving day itself, when I needed to ask about some last-minute matters.

In short I really recommend Clockwork. Moving house is apparently one of the most stressful things you can do, and they made it less stressful. Read more

The gentleman who came around for the estimate was wonderful - very knowledgeable and friendly. The movers who came were quick and efficient and they packed everything up quickly, dismantled furniture and put them back perfectly. Out of the three gentlemen who came to move, one was less careful than the others and there were small dings and scratches on walls and doors. But considering the amount of items moved and length of time it took to move everything, I am satisfied with the service received. Read more

The team of guys who worked over two Days were great. Very hard working and very efficient. All of our items arrived safely and placed in their corresponding rooms.
Only one admin feedback would be notification on payment. When and how we could pay could have been explained with more detail. But overall a great service Read more

We had to reschedule the whole process once, and Clockwork were very accommodating. Our packing and move days were both at the worst of the 'Beast from the East' snow, but the crews worked on regardless. We had the impression that the packing crew underestimated the amount they left for move day as the move day crew took about an hour longer than we had expected to complete pack and loading, taking us beyond completion time - fortunately, our buyer was not looking for immediate move-in. The crews were clean and polite, all our things made the move intact and in excellent condition, and the move crew worked well into the evening late to complete delivery. Read more

They worked hard packing up the day before and they worked hard on the day.

The men were polite, helpful and very efficient. There was no shouting or bad language and they did extra things I didn't expect, just to be helpful.
I would definitely recommend them.

Awful experience from the beginning. No sense of customer service, no management of the day (I ended up leaving my prior property at about 4pm....well after completion).
I wouldn't touch this company with a bargepole again and would never recommend them at all.
I rang their office about 6 times on the day advising them that another person is needed to enable me to leave the property in a timely basis, and was constantly told 'someone will be there'.....they turned up late afternoon!!!!!
The packers arrived with no tools to dismantle the beds and wardrobes. The tools arrived with the person arriving later. I ended up leaving my wardrobes due to lack of time.
Really awful experience at a time that is stressful anyway. And until now, no apology, I guess because they have my money.
Don't know why they were rated 8/10 on 'Compare My Move'???? Read more

Clockwork were disastrous. We would never recommend them. Over the three days of our move they did not have a consistent foreman. The lorry on moving day was too small and all our garden furniture and plants in pots were left on the pavement for later collection. Things that had been intended for storage were forgotten. Glasses, candlesticks and lamps were smashed. A neighbour's flower pot was broken. Perhaps worst of all, they have said that we have nothing to complain about! We are horrified and upset. Read more

The guys on the day were fantastic. Everything packed with real care and all done in pretty good time. Always a bit concerned just going off recommendations on the internet, but these guys were the real deal. Wouldn't hesitate to recommend them.

Will, North London Read more

Fantastic group of lads, very careful, nothing broken and it was a long day for them. They coped really well
They ate all the cakes but deserved every one, happy to recommend.

Absolutely brilliant. 2 guys, 2 vans. They did not stop, very efficient loading and unloading and very polite. No hesitation in recommending to anyone.