The team has been super helpful and very professional and courteous. They have worked tirelessly and finished well on time. Super careful packing, no issues with dismantling or putting together furniture. Highly recommended!
I cannot fault both the customer service and the moving team. They were clear about everything ahead of the day and competitive with the price. We opted for the packing service which I would thoroughly recommend. There was no damage/breakages and they reassembled everything as it had been. I will be using DBM for my next move and would happily recommend to a friend or colleague.
Very good experience
Very professional crew
Big complex move – over 50cbm moved from UK to France – with 1 month storage in between
They took care of everything – smooth – nice people – flexible and accommodating
No damages at all to my belongings nor to the property
One small item was not delivered – I found out 2 days after delivery - I contacted them – they did the research – located the item in the truck and are shipping it to me
All in all very good experience – It is my 6th international move – one of the best I experienced.
Great value for money
Amazing. Would use again! Great service. Above and beyond!
Kind. Respectful. Careful. Reliable. Professional.
I am so pleased that i made the decision to use the services of DBM Express. I thought moving a six bedroom house from North London to Surrey was going to be a challenge but I found the whole experience so easy and the staff so friendly to deal with.
The sales and administration team were so efficient in responding and the removal team that arrived on the day were outstanding, all of the team were in company uniform, very polite and extremely professional.
The three removal vehicles were loaded up by 11:00am and at my new address by 1:00pm where they had to wait for four hours on a Friday before they were allowed to start unloading due to a delay in the sale of my property.
They team didn't complain and finally finished unloading at 7:00pm before heading off home.
Thank you to all at DBM Express. I will have no hesitation in recommending you to anyone who is looking to move.
15th May 2020
DBM were excellent and I'd strongly recommend them. Even in the difficult circumstances of COVID-19 lockdown, they were able to provide a first class service with a remote valuation of our contents, followed by a fixed price offer and contract within 24 hours.
The removal team were punctual, polite, courteous and efficient.
DBM removals were efficient, professional and careful & kindly moved us at short notice when our removals company closed due to Covid-19 the week before our planned move. We found the staff to be accommodating - moving us over 2 days to help with unpacking and social distancing wihh 2 small children, & they paid attention to detail the other end. Unlike with previous moves, we weren't left with even one scratch or damage to any of our belongings. The team were anxious for us to check everything was in the right place, and gladly moved things around for us when we weren't sure we liked the positioning of a certain sofa! Their use of plastic crates as opposed to cardboard boxes is very helpful in unpacking and storing whilst waiting for collection as they stack easily out of the way, & you don't need to try and persuade your local recycling to take extra. Having said that, they were reluctant to take away all the various paper which they had used for packing - which we expected to be part of the service. Overall we were so pleased with the job done and very grateful.
They were professional, arrived on time, accommodated any small changes helpfully. Had a can do attitude. Worked hard and quickly.
The movers were professional, quick and careful. Could not ask for better movers.
The team were punctual, efficient, courteous and well organised, both leaving and moving in. Nothing was too much trouble. They were also the cheapest by far.
So happy with DBM. Most competitive quote, including packing. Moved us from zone 2 in London to Hertfordshire. No drama, on time, nothing broken, they disassembled and re-assembled our furniture. Nothing was too much to ask. Extremely professional and polite team. Cannot recommend highly enough.
Excellent, professional, hard working and value for money.
Great service. Very pleased and we would use them again
From beginning (quote) to end (move) the service was excellent. The movers arrived on time and had plenty of men available so they were able to finish the job quicker than expected. Everyone was very polite, professional and helpful. They were very good around my toddler as well. There were two items that got minor damage, but it was rectified on the spot. I am extremely happy with the service and I definitely recommend DBM express.
They were great , punctual , efficient , thoughtful and worked really well as a team . Would highly highly recommend them .
Amazing team, seamless move and very professional. Definitely recommend and would use them again.
Very professional service. Very helpful customer services. Very polite packers / delivery team. Flexible to suit our needs. Bang on time. The only complication we had was that there was crossed communication between the packing team on day 1 and the moving team on day 2. We had 2 delivery points and were informed on day 1 that they would deliver to the storage facility before going on to deliver to the flat, however on the day of delivery the lorry went to the flat first whilst my husband was waiting at the storage facility (which as it happened was luckily not too far away from the flat). I would double check in future. Everything else was great.
Really efficient on the day and they worked with me to answer any questions we had before the move as well. Nothing was damaged and they took all their boxes with them when I asked them to. Their rate was by far the most competitive of the three companies we invited to quote.
We had a fantastic move with DBM Express. The administration was excellent: pleasant and efficient and were really helpful re a change of date we had to make. The moving team were charming and also very helpful. They took good care of our things and the disassembly and reassembly of item was faultless . I would thoroughly recommend them to anyone
DBM packed one day, moved me the next. Quite frankly, they were superb. Highly recommend them.
Very quick and professional. A good, focused team.
Excellent and professional service.
The group arrived on time and were extremely professional. They completed the move in two days as promised and with no hassle or damages. I would recommend them without any hesitation.
Very efficient and we felt they went the extra mile even offering to help us unpack our car once they had finished the move. We were impressed with their speed and professionalism.
Absolutely fantastic from start to finish. Staff were helpful and prompt in the lead up to the move, and the man leading our packing and removal was brilliant. He knew all the questions to ask us and things we hadn't thought of. All the staff moved amazingly quickly but really carefully. They were friendly and polite and everything ran smoothly. I would highly recommend them for moving and packing.
Really good guys in the crew, arrived early and in greater numbers than expected.
Only wrinkle was that information on items to be moved as specified by us was amended by the admin crew on the mover's side - meaning what the movers thought they were getting was not exactly as I had written.
The movers on the day were punctual, efficient and went above and beyond what was necessary. Excellent!
Highly professional, efficient and fast. Very impressive service - everything ran very smoothly. Highly recommend and competitively priced as well.
Absolutely fantastic. The team on the day were so helpful and friendly. They got on with the work with a smile on their face and made our day stress-free.
Our move was not straight forward, but they didn't complain once and got on with the job brilliantly. They were so careful with our furniture and just all round excellent!
Furthermore, I have 2 little kids and the removal team went out of their way to keep them entertained too...such a wonderful experience. I can't recommend them highly enough.
All very good service they were very nice guys and the job was completed as quickly as it could have been would recommend to a friend.
Fantastic service and were happy to do everything we needed to make the move go well.
They were great guys, professional and calm. They went above and beyond to get the job done. Highly recommend DBM.
Really excellent and professional service, fast and efficient. Will use again this company again.
Everybody was efficient/courteous/helpful.
The man in charge was knowledgeable and directed his team very efficiently. i will always recommend them and wish them all success.
I cannot fault these guys. They were exemplary from the day I booked it in, to the minute they came to collect all the crates a week after they moved us in. I would definitely use them again.
They were extremely professional, helpful, friendly. As we moved to an apartment in a new building we underestimated the difficulty in offloading the van as the entrance was quite far from the service lift. It took the team a lot of work and 3-4 hours longer than expected to unload the van but they didn’t complain and didn’t ask for additional money. Fantastic service all around. I could not recommend them more.
Very helpful and hardworking team, excellent customer service
DBM's customer service was excellent throughout the process. All questions were answered quickly and they were extremely flexible.
The team have worked incredibly hard over 2 days of packing and moving and were polite, respectful careful and efficient throughout.
The team at DBM were great. They responded very quickly to my enquiry on Compare My Move and organised a video call the same day to assess the volume and staff required. The quote was clear, complete and fixed price.
Day 1 was packing and day 2 was the move and I just left them to it. Adrian and the team worked so hard and communicated clearly with me throughout so I knew what was going on. They got on with the job quickly, carefully and efficiently.
Before departure Adrian made sure I was happy with what had been done and asked if there was anything they needed to move from room to room before they left. 2 very long days for them, I suspect longer than they expected but you'd never know that from their positive attitude and professional service.
Summary ..... I am delighted I chose them, they were amazing and I recommend DBM to anyone out there with the stress of a home move ahead of them. DBM team - thank you - a super job at a fair price and executed flawlessly. You deserve all the success you get.
Very professional, helpful and efficient service
The movers were very professional, hard working and diligent. They looked after our furniture very well and assembled everything back with care.
Fantastic experience! Highly recommend them for efficiency and professionality
Like always you are apprehensive that all goes well and I am please to say they deliver above and beyond.
Team of 3 turned up on time with team leader as promised. They got to work and packed everything up carefully including dismantling some of the furniture. On the other end they asked where everything should go and nothing was too much. They reassembled the furniture with care and no damage.
I will use again and highly recommend.
Very professional team. They were calm, careful and nothing was too much trouble. They covered all furniture so it was well protected. We have moved several times and this was by far the best team we have had. I would recommend them very strongly.
Fantastic service, highly recommend
These guys were very thorough, efficient and friendly.
Fantastic team and great people to deal with!
The guys were extremely helpful and friendly and took great care of my furniture during the move. Excellent service.
Stress free and super quick. I had a wardrobe and a 60 inch television, so was worried about them but DBM have protective covers that help careful moving. I highly recommend them.
Absolutely brilliant company. No hidden fees. Hands down the most stress free move I’ve had. Guys turned up at 8.30 & absolutely shot straight to it. Hard workers & very nice too. Couldn’t recommend more. Will definitely use again.
Sebastian and the team were great on the day - really chilled out and went the extra mile to help clear out the house we were moving into when it turned out not to be 100% empty! Really friendly, really flexible, and the plastic crate hire worked out really well too.
My experience from the beginning with DBM was great. Dragos came round to do the quote. Although they weren't the cheapest quote I got, I felt confident that they would be reliable as none of the other companies wanted to view what needed to be done before giving a quote. On removal day, they arrived promptly with all the necessary materials for packing (we took the packing service as well). They were courteous and professional throughout the whole move, even helping with the dismantling and reassembly of a bed in our new property that was not expected by us. They also clearly labelled all the boxes and put them in the rooms that we requested (we moved from a 2-bed to a 4-bed property). Communication from Bianca and Eduard at the office was also prompt and professional when I had some queries that needed to be answered. I would definitely recommend them to anyone considering a removal company as well as use them again in the future.
Quick and relatively painless
It was my first time moving home, so after getting quotes online for different companies I came across with DBM. Their quick email response and the genuine helpful assistance from Bianca, who answer all my questions and doubts, made decision of choosing easier.
The moving was easy, fast and professionally done. Everything was pack with plastic wrap and with covers. The guys doing the move were really friendly and efficient, they didn't hurry and they took the time to put apart a difficult bed with no complains. I was quote a price for the job itself rather than per hour, so I felt more relax knowing that i was not going be charge more! No hidden charges.
The job itself including the 25miles drive took about 5hrs.
Everything was left in place, bed and tables were put together as their were. Nothing was broken or damage. Everything run smoothly. I was very please with the service. The only thing you have to be aware of, is parking, as you are responsible to pay or provided parking permit for the van, which I think it was fair.
I will definitely use them again and recommend them.
DBM were fantastic! We would definitely use them again for our next move. They were professional, fast working, very careful and mindful that we were moving in very bad weather into a brand new house with light carpets! We would highly recommend DBM.
Excellent team. Really helpful and looked after my things well. Took a lot of the stress out of the day.
Excellent service, with good communications prior to the move. The team arrived promptly at the time agreed and worked quickly and effectively, we had no problems and all items were moved without damage.
No issues, 5 tonne lorry, professional, and very competitive prices. I had to add a few items to add after first quote and the held the price.
Really good service on the phone and during the removal.
Would recommend their service.
Excellent cost and great service. The team was efficient, friendly and effective.
Very efficient, good value & were able to dismantle a bed that no one else had been able to!
Really friendly staff, I did not lift a finger. There were a couple more boxes than the initial estimation and they did not complain or charge any extra cost.
We had a lovely team of three guys who worked really hard, wasting no time. They were also good problem-solvers: we had two very challenging items that I was worried about getting up the staircase in our new home. They came up with a clever (and safe) solution, simply stating "leave this with me and we'll make it work" They were a great team and the price was right. I enthusiastically recommend this company!
The whole team were great, excellent customer service on the phone, good availability, and very professional quotation process. They got the logistics exactly right and were really quick and hard working on the day. Everything arrived in perfect condition and we were very happy. Would highly recommend.
DBM express were very responsive at the quoting stage providing answers to all questions. Their quote was competitive and fair. On the day the team were prompt, polite and hard working - nothing was too much trouble. Would highly recommend.
Super fast packing by three people all of whom were very polite. They worked really hard on the day and they had a small lift and long corridors to get through for our new office and no complaints. There was just a little lack of communication between taking the things from the old office to the new one. I waited at the entrance for them for a good 45 minutes outside and I didn't know they were taking a break. No issue with the break at all but that needed to be communicated so I could go inside and not wait outside. That was the only reason I didn't give 5 stars on everything. Overall a great moving company and tweak that last bit and it would have been perfect.
Amazing service, quick and professional. Thank you
Vans and team arrived on time. Staff were very friendly and helpful. Took excellent care during loading and unloading.
Can fully recommend this company.
Excellent team moving across 2 days. Very well organised and great friendly customer service. Price was on the high side compared to other firms but felt it was worth it.
I was impressed by their excellent customer service, reasonable price (neither the cheapest not the most expensive) and the fact they mostly used reusable crates (reducing the number of cardboard boxes). The move took around 2 hours longer than I was quoted, perhaps due to the fact that two of the guys seemed to be less experienced than the main one. Also I was told we would be provided with garment boxes, but in fact clothes were folded into regular boxes, which meant some unexpected ironing at the other end. Overall I was happy with the move and would recommend them.
Very good removal company. The service provided was very professional. I will recommend them to anyone!
They were so good and will recommend them to friends and family
Reliable and flexible. Highly recommended.
The guys doing the move were very friendly and helpful.
They are very efficient team, I admired.
Although, I didn’t like there were no protection around the houses. I was worried if they make some damage of the properties. Actually they did.. I expected that through from my experiences that most companies made some protection of the house, eg, carpet, walls, ceiling, doorway, entrance. I was quite shocked as they didn’t do anything till I asked them! I liked they used recycle boxes, although it was not noticeable before singe up. It would be nice to know if we were given plastic recycling boxes and there were limited time to return/empty the boxes. Quite stressful to be empty, especially there was a extra cost, if we didn’t return the boxes in 10 days.
The movers were great, friendly and efficient but the back office are rude and not easy to talk to.. Just for the back office I will not be recommending them to others. How can you threaten to tell the movers to stop the move midway through if additional money was not paid which was not in the original quote. That is unethical and borderline bullying.
If I would have known of their attitude I would have paid £100 more to another company who would speak to you in a polite and understanding manner. But again I must emphasise that the movers were excellent and polite.
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