DBM Express

DBM Express

Superb
based on 128 reviews
member since November 2015
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Reviews & Ratings
Customer Reviews
  • Heather Macpherson

    London East

    11/03/2024

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    I had a 2-stop move to complete between London and Glasgow and DBM were super helpful in getting that quoted correctly, making sure that they understood my request in full and checked all the details. Once it was quoted and booked in, I was able to reach out with questions and got a speedy response each time. The movers on the day were prompt and diligent, they got it all done quickly and arrived on time at each location Would definitely recommend to make a stressful move as easy as possible

    Response:
    Thank you so much for your great review! We're thrilled to hear that your move from London to Glasgow went smoothly and that you found our team to be super helpful every step of the way. Our goal is to make the moving process as stress-free as possible, and we're delighted to know that we achieved that for you. We truly appreciate your recommendation!Best wishes,
  • Jonathan King

    London North West

    18/12/2023

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    Really good value for money. Excellent customer service - always responsive and thorough by email. No hidden fee: the total cost was exactly as per the quote despite the work taking longer than perhaps anticipated and no cost for arriving at the destination address at any specific time. The man on the day were polite, courteous and really conscientious - I kept offering to do things to help them leave early but they refused. True pride in their job and it was a job really well done.Thank you Eduard and Bianca who were great via email. And mulltumesc to Gheorghem Andrei and Pitic who were amazing movers on the day.

    Response:
    Dear Jonathan,Thank you for your glowing review! We're delighted you found value in our services and appreciated the excellent customer service. Your kind words about Eduard, Bianca, Gheorghe, Andrei, and Pitic mean a lot to us. We look forward to assisting you in the future!Best regards,
  • Adrian Craig

    London North West

    11/12/2023

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    Spot on time wise,all the way from Central London to Scotland. Super efficient and helpful all through the move They even agreed to drop all of our plants at my dad's who lives close to the storage unit before delivering everything else there, which wasn't in the formal agreement which helped us massively. Those little things aren't what you usually expect Don't usually bother leaving reviews but this was exceptional service, when we had lots of other stressful things going on, so least I could do.

    Response:
    Hi Adrian,Thank you so much for taking the time to share your thoughts about your recent move with us. We're genuinely thrilled to hear that our team's efforts made a positive impact during what must have been a busy and stressful time for you.It warms our hearts to know that our punctuality, efficiency, and unexpected gestures, like dropping off the plants at your dad's, contributed to a smooth moving experience for you. We understand that moving can be a challenging process, and we're glad we could be there to make it a bit easier for you.Your decision to leave such a positive review means a lot to us. If there's anything else we can do for you or if you ever need our services again, please don't hesitate to reach out.Wishing you all the best,
  • Peter Hodsman

    London East

    24/11/2023

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    Really great service. If anything I could have been more organised. The team were fast but not rushed, careful and thorough.

    Response:
    Hi Peter, Thank you for your kind words! We appreciate your feedback and are delighted to hear that you had a positive experience with our service. It's completely understandable that moving can be a hectic process, and we're pleased our team was able to assist you efficiently while maintaining care and thoroughness. If you ever require our services again or have any feedback on how we can further improve, feel free to reach out. Safe travels and best wishes!
  • Stephen Parnell

    London North

    30/10/2023

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    Exactly as promised. Team were polite and considerate and did as they were asked. Worked incredibly hard. Team leader Peter was great. No breakages.

    Response:
    Thank you so much for sharing your experience with us! We're thrilled to hear that our team lived up to their promises, providing polite, considerate, and hardworking service. It's especially wonderful to hear that Peter, the team leader, made a positive impression. We understand how important it is to handle belongings with care, and we're glad to hear there were no breakages. If you ever need assistance in the future or have any additional feedback, please don't hesitate to reach out. Enjoy your new premises!
  • Jen

    Twickenham

    9/10/2023

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    Excellent customer service from office staff and friendly and efficient work from the movers. Thank you!

    Response:
    Hi Jen, We're delighted to receive your positive feedback! It was our pleasure to assist you, and we appreciate your gratitude. If you ever need our services again or have any further comments, please feel free to reach out. Wishing you all the best!
  • Rebecca Vercnocke

    London North West

    15/06/2023

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    Would highly recommend.There was also a problem with one of our wardrobes - they came back to sort it straight away

  • Natasha Chetty

    London North

    17/05/2023

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    Careless. Damaged our light fittings and furniture. Instead of letting us know about the damage just put it back in place broken. Did not claim on their insurance for the repair.

  • Sarah Mccaghrey

    Guildford

    6/12/2022

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    Very helpful, kind friendly staff throughout process

  • Ross Birkbeck

    London North

    15/08/2022

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    No fuss. No stress. No damage. Great Price. Great Job.

  • Catherine Dunne

    London North

    5/08/2022

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    We were very happy with DBM from start to finish. We had the full packing/dismantling service with our belongings going in to storage for two weeks until our new home was available. DBM did exactly what they said they would do and turned up on time for each move.We had been in our house for twenty five years so it was an emotional time made much easier by their professionalism. Particular mention should go to Peter who led the team and really knows his stuff.

  • Sven Christen

    London North West

    19/07/2022

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    Very quick and efficient. Great customer service.

  • Romi Santosh

    Harrow

    4/04/2022

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    Everything went well. The removal team arrived on time, they were polite and worked efficiently. I was happy with the service and would certainly book them again.

    Response:
    Dear Romi,Thank you for your positive feedback. Really pleased to hear that you had a great removal experience by using our services.If we can be of any further assistance in the future, please get in touch and we will do our best in assiting you.Best wishes, DBM Express Movers
  • Steven Thomson

    London North

    19/02/2022

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    Excellent communication from office staff. Fast and neat removers who are very polite and accurate. Was moving stuff in three different directions and none of this was a problem. Highly recommended. Price is competitive.

    Response:
    Dear Steven,Thank you very much for your kind words and for the glowing review. We are delighted to hear that you had a smooth and organised move. Your recommendation is the highest compliment we could receive.With best wishes, DBM Express Movers
  • Arazu Eid

    London West

    18/02/2022

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    Cant recommend enough. Obtained quotes from various companies. Chose DBM due to good reviews. Was so impressed with the service on the day. Florin and team were so professional. Arrived early, packed and loaded the van efficiently and with care. All belongings arrived in one piece. Guys were super friendly and patient. Made the whole process as stress-free as possible on move day! Would 100% use again.

  • Gene

    London North

    5/01/2022

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    Highly recommend! We moved just before Xmas and we couldnt keep up with the guys from DBM express. They were quick, efficient, polite and very professional. We started at 8am and based on previous experience thought the move would take all day but were done by roughly 1pm with furniture assembled and boxes all in the right places in the new place. Incredible! Thanks DBM.

  • Andrew

    London South West

    29/10/2021

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    We had a great experience. Moving house with two young childrens is a daunting task and the DBM team we excellent and made the whole move seem easy. On time, friendly and extremely efficient. We would definitely use again and recommend.

  • Thomas Knight

    London South West

    21/10/2021

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    Excellent service, would definitely recommend

  • Douglas Ker

    London West

    15/10/2021

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    These guys were amazing.They have been so helpful and fixing any problem that they found and no ask was too much trouble.I can not recommend them enough.Very efficient and very thorough and charming to work with!

  • Eleanore Hickman

    London South East

    4/10/2021

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    I have never seen such hard work in all my life. The team worked swiftly, respectfully and with great care. They were perfectly reliable, turning up on time every time. In fact they turned up early. I cannot fault them - they made the experience so much easier.

  • Adam Thomas

    London North West

    2/10/2021

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    Extremely prompt, helpful, efficient and fast. Nothing is too much. Very professional - we couldn't have asked for better - would/will recommend to anyone.

  • Fatina Nasr

    London South West

    1/09/2021

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    Perfect, professional, hard working, on time, pleasant

  • Martin

    London North West

    24/08/2021

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    We have moved many times and used many moving companies. DBM was absolutely excellent throughout the process, we would highly recommend them and we will definitely use them again. There was a very pleasant and professional video assessment and they assured me that this meant there would be no surprises on moving day - spot on! The quote was maybe 2nd best, but was good and Id been impressed by the first call. We switched our move date with no problems. On the day itself the team were bang on time, smartly turned out, clean truck, very friendly. The move itself went really well - lots of stairs, some tight spaces, some very awkward items, bit of assembly and disassembly and even some parking problems at the drop off site. Team had a friendly, can-do attitude and coped with everything. On the very odd occasion when we asked them to do something differently (more wrapping or a bit more Floor protection) they did it instantly and without complaint. We really did feel they were focused on customer service and that's rare these days. What a great team and they will be first call on our next move. Well done!

  • Hayley

    London West

    23/08/2021

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    We moved from West London to North Devon a few weeks ago and Ionit and his team were amazing. We paid for the full packing service and have two small toddlers. The team worked around us and our schedule and were really accommodating and most importantly friendly and professional. They made our move stress free and were actually the cheapest quote I received out of 3 quotes! I cant recommend DBM enough. They were just what we needed!

  • Simon Bingham

    London West

    21/08/2021

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    I have used DBM before, 2 years ago, and they are extremely hard working and took very good care when packing. They marked all the boxes up and properly wrapped up all the furniture. They also dismantled furniture and organised it so it could be easily assembled. They subsequently came up with a competing quote when we needed to move again, and did a good job! I would recommend them any time.

  • Janet

    London West

    21/08/2021

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    The movers on the day were fast and organised and very polite. Id recommend the office staff read each others emails or have a better handover as I had explained the situation and then had repetitive emails the next day and then a phone call to hurry and book as I would lose my time slot. It was annoying as they requested the time slot and said because they had more openings in that day. I was already stressed at the time and almost went with the next company because of it.

  • Manuel Robles Martin

    London West

    15/08/2021

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    Efficient, punctual and professionals, would recommend them for a hussle-free move

  • Francisco Martin

    London West

    4/08/2021

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    Reasonably good service but they managed to add a lot of stress to the moving day. Many complaints from some people working from DBM, threats not to deliver a sofa because of its size although it had been seen in the survey, unjustified delays when parking at destination despite there were suitable bays, etc. Probably the worst thing is that when the truck arrived at destination I was told "or you pay the outstanding balance NOW or we don't deliver anything". Nobody had told me this and I would have been happy to even pay in advance, but in the middle of a very stressing day you have to stop everything to make a significant payment without having been warned is not acceptable. In the end the service was done and the movers are efficient but be prepared to deal with them and their very rigid company.

  • Neil Cox

    London West

    29/06/2021

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    Excellent team - very efficient and cost effective.

  • Richard Davies

    London West

    18/06/2021

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    Would absolutely recommend. The whole process, from quoting to paying was east.On the day, the team arrived early and worked non-stop in crazy heat. They dealt with everything that was thrown at them, including having to work around an emergency plumber and a very stressed seller, and they did it with a smile.They made a really difficult day so much easier. Worth every penny.

  • Dougal Wallace

    London North

    11/06/2021

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    Very straightforward, lovely guys, made a tough day really easy. Theyll be delivering to our new address in a few weeks and I have total confidence in them.

  • Marc Morgan-Davies

    London South West

    10/06/2021

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    George and his team was prompt, polite and unbelievably quick and efficient. Everything was packed, transported and unpacked safely and without any fuss, even the pot plants. I could not recommend DBM Express more highly.

  • Jane

    London West

    3/05/2021

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    Move was totally stress free, everything went like clockwork, such a brilliant friendly team, unloading was done just as stressfree as the pick up, very professional staff and so careful with all of our belongings would recommend without hesitation

  • Michael Prevette

    London North West

    29/04/2021

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    DBM was a great choice for us. Moving from NW5 (where they have offices) to Edinburgh they were brilliantto work with. The pre move team answered countless questions, on the days the moving team were fast, on time, and accommodating. I really couldn't recommend them more.

  • Lithira Abhayaratne

    London North

    24/04/2021

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    Very professional, very efficient. Crew were kind and understanding. Clearly very experienced and capable.

    I was very confident in their abilities and knew that items were in safe hands. Worth the money.

    They were a bit more expensive than other quotes, but I went for them due to the good reviews and that was a very good decision.

  • Nick

    London South West

    21/04/2021

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    Great service from dbm. Worked really hard and made it all very easy for us. Would recommend

  • Tiago Pires

    London North

    16/04/2021

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    The team overall was excellent.
    They were fast, polite, efficient very accommodating.

    Literally the only thing that I would raise is that there was some minor scuffing on my kettlebells, but with implements of that type this is bound to happen.

    Otherwise, absolutely no complaints whatsoever.

  • Jo

    London South West

    13/04/2021

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    These guys were brilliant! They worked super hard, were careful with our belongings and polite throughout. Their customer service team were also very helpful and on hand whenever we needed them. We wished wea??d brought them something to say thank you - and more biscuits!

  • Elspeth Kirkman

    London South West

    13/04/2021

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    More expensive than other options but great service so probably worth it!!

  • Lewis Marshall

    London South East

    26/03/2021

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    Really great team! Really happy with the service they provided.

  • Sasha

    London West

    20/03/2021

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    Tremendous experience. Hugely professional team, they went above and beyond in all aspects. I would highly recommend them and will be using them again.

  • Charlotte

    London North

    19/03/2021

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    Quick, nothing was a problem, a safe pair of hands.

  • Jennifer

    London South East

    15/03/2021

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    Very helpful workmen and all went smoothly.

  • Laura Korb

    London North West

    1/03/2021

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    friendly, efficient and helpful service. thanks

  • Doireann Constantine

    London North West

    26/02/2021

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    Highly recommend this company. A very professional team, great communication ahead of and during the move. The packing and moving teams are extremely efficient, fast and careful. Nothing was damaged in my move. They are also very competitively priced.

  • Juliet

    London South West

    22/02/2021

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    Couldna??t fault them. From the initial quote (done by video call) and responses in advance of the day, to the move itself they were great. Professional and so efficient- they did our packing for us - I would definitely use them again in future and recommend to others.

  • Penny Jones

    London West

    3/02/2021

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    No problems with packing or moving day. Good price.

  • Bettina John

    London South East

    1/02/2021

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    Professional and efficent service.

  • Smruti Behera

    London West

    29/01/2021

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    DBM express were very clear with their communications throughout the process. The packers and movers were very efficient and polite. What impressed us most was how willing they were to listen to us and accommodate requests to make the move as smooth as possible. They are not cheap but would highly recommend for a hassle free move.

  • Amanda

    London South East

    18/01/2021

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    There was a slight issue with the piano when moving however they resolved immediately with agreement of payment for repair.
    They are very hard working and I would highly recommend,

  • Leah

    London South West

    20/12/2020

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    They did a great job. Would highly recommend them.

  • Simon Keating

    London South East

    18/12/2020

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    Absolutely brilliant crew, did an amazing job for us. Can't fault the service: great communication, great value and top service.

  • Ayshea Craig

    London North

    7/12/2020

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    Great service. Reliable, friendly, professional and very competitively priced. We went for the packing service too and were very impressed by the care taken.

  • Richard

    London South East

    7/12/2020

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    Guys were excellent. Very efficient, polite and diligent.

  • Penelope Lean

    London South West

    5/11/2020

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    DBM were wonderful. I could not fault them. I was moving from south west London to West Wales, so this was a two day move. They arrived on time at the London address, and packed very efficiently and without fuss in three hours as promised. The next day they arrived in West Wales on time at 8am having had a four to five hour journey, and unpacked uncomplainingly in wind and pouring rain. They were cheerful and unflappable at all times. My only regret is that I did not give them a bigger tip. The admin was excellent too. I am very happy to recommend them wholeheartedly.

  • Dina Koschorreck

    London South West

    16/10/2020

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    They were excellent!! We moved in no time. They arrived in time, wrapped everything that could have got damaged, were highly organised, fast, friendly - they were perfect really! DBM send a second team over for a few remaining things, who were just as good. Excellent value for money! Will definitely book them again.

  • Weronika

    London West

    31/08/2020

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    The team has been super helpful and very professional and courteous. They have worked tirelessly and finished well on time. Super careful packing, no issues with dismantling or putting together furniture. Highly recommended!

  • Owen Reynolds

    London South East

    26/08/2020

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    I cannot fault both the customer service and the moving team. They were clear about everything ahead of the day and competitive with the price. We opted for the packing service which I would thoroughly recommend. There was no damage/breakages and they reassembled everything as it had been. I will be using DBM for my next move and would happily recommend to a friend or colleague.

  • Roger

    London South West

    22/07/2020

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    Very good experience
    Very professional crew
    Big complex move a?? over 50cbm moved from UK to France a?? with 1 month storage in between
    They took care of everything a?? smooth a?? nice people a?? flexible and accommodating
    No damages at all to my belongings nor to the property
    One small item was not delivered a?? I found out 2 days after delivery - I contacted them a?? they did the research a?? located the item in the truck and are shipping it to me
    All in all very good experience a?? It is my 6th international move a?? one of the best I experienced.
    Great value for money
    Congratulation

  • Alexandra Mosafi

    London North

    15/06/2020

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    Kind. Respectful. Careful. Reliable. Professional.

  • Robert Davies

    London North

    17/05/2020

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    I am so pleased that i made the decision to use the services of DBM Express. I thought moving a six bedroom house from North London to Surrey was going to be a challenge but I found the whole experience so easy and the staff so friendly to deal with.

    The sales and administration team were so efficient in responding and the removal team that arrived on the day were outstanding, all of the team were in company uniform, very polite and extremely professional.

    The three removal vehicles were loaded up by 11:00am and at my new address by 1:00pm where they had to wait for four hours on a Friday before they were allowed to start unloading due to a delay in the sale of my property.

    They team didn't complain and finally finished unloading at 7:00pm before heading off home.

    Thank you to all at DBM Express. I will have no hesitation in recommending you to anyone who is looking to move.

    Rob Davies
    15th May 2020

  • David Brown

    London South West

    11/05/2020

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    DBM were excellent and I'd strongly recommend them. Even in the difficult circumstances of COVID-19 lockdown, they were able to provide a first class service with a remote valuation of our contents, followed by a fixed price offer and contract within 24 hours.

    The removal team were punctual, polite, courteous and efficient.

  • Jessica

    London South West

    21/04/2020

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    DBM removals were efficient, professional and careful & kindly moved us at short notice when our removals company closed due to Covid-19 the week before our planned move. We found the staff to be accommodating - moving us over 2 days to help with unpacking and social distancing wihh 2 small children, & they paid attention to detail the other end. Unlike with previous moves, we weren't left with even one scratch or damage to any of our belongings. The team were anxious for us to check everything was in the right place, and gladly moved things around for us when we weren't sure we liked the positioning of a certain sofa! Their use of plastic crates as opposed to cardboard boxes is very helpful in unpacking and storing whilst waiting for collection as they stack easily out of the way, & you don't need to try and persuade your local recycling to take extra. Having said that, they were reluctant to take away all the various paper which they had used for packing - which we expected to be part of the service. Overall we were so pleased with the job done and very grateful.

  • Gareth And Anne Wilde

    London East

    14/04/2020

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    They were professional, arrived on time, accommodated any small changes helpfully. Had a can do attitude. Worked hard and quickly.

  • Alan Carr

    London West Central

    8/04/2020

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    The team were punctual, efficient, courteous and well organised, both leaving and moving in. Nothing was too much trouble. They were also the cheapest by far.

  • Neel Johnson

    London South East

    3/04/2020

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    So happy with DBM. Most competitive quote, including packing. Moved us from zone 2 in London to Hertfordshire. No drama, on time, nothing broken, they disassembled and re-assembled our furniture. Nothing was too much to ask. Extremely professional and polite team. Cannot recommend highly enough.

  • Alex Forde

    London East

    3/04/2020

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    Excellent, professional, hard working and value for money.

  • Helena Parisis

    London South West

    26/02/2020

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    From beginning (quote) to end (move) the service was excellent. The movers arrived on time and had plenty of men available so they were able to finish the job quicker than expected. Everyone was very polite, professional and helpful. They were very good around my toddler as well. There were two items that got minor damage, but it was rectified on the spot. I am extremely happy with the service and I definitely recommend DBM express.

  • Angela

    London South East

    18/10/2019

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    They were great , punctual , efficient , thoughtful and worked really well as a team . Would highly highly recommend them .

  • Cate Fitt

    London South West

    20/09/2019

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    The whole team were great, excellent customer service on the phone, good availability, and very professional quotation process. They got the logistics exactly right and were really quick and hard working on the day. Everything arrived in perfect condition and we were very happy. Would highly recommend.

  • David

    London South East

    19/09/2019

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    Amazing team, seamless move and very professional. Definitely recommend and would use them again.

  • Vaishali Londhe

    London South East

    18/08/2019

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    Very professional service. Very helpful customer services. Very polite packers / delivery team. Flexible to suit our needs. Bang on time. The only complication we had was that there was crossed communication between the packing team on day 1 and the moving team on day 2. We had 2 delivery points and were informed on day 1 that they would deliver to the storage facility before going on to deliver to the flat, however on the day of delivery the lorry went to the flat first whilst my husband was waiting at the storage facility (which as it happened was luckily not too far away from the flat). I would double check in future. Everything else was great.

  • Chie

    London West

    15/08/2019

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    They are very efficient team, I admired.
    Although, I didna??t like there were no protection around the houses. I was worried if they make some damage of the properties. Actually they did.. I expected that through from my experiences that most companies made some protection of the house, eg, carpet, walls, ceiling, doorway, entrance. I was quite shocked as they didna??t do anything till I asked them! I liked they used recycle boxes, although it was not noticeable before singe up. It would be nice to know if we were given plastic recycling boxes and there were limited time to return/empty the boxes. Quite stressful to be empty, especially there was a extra cost, if we didna??t return the boxes in 10 days.

  • Deirdre Johnson

    London North West

    30/07/2019

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    We had a fantastic move with DBM Express. The administration was excellent: pleasant and efficient and were really helpful re a change of date we had to make. The moving team were charming and also very helpful. They took good care of our things and the disassembly and reassembly of item was faultless . I would thoroughly recommend them to anyone

  • Julian Lavin

    London North

    25/07/2019

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    DBM packed one day, moved me the next. Quite frankly, they were superb. Highly recommend them.

  • Piotr

    London South East

    24/07/2019

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    Very quick and professional. A good, focused team.

    Response:
    Dear Piotr,Thank you for your kind words. It has been a pleasure working with you and should you need our services again, we will be more than happy to assist,Wishing you a lovely day and enjoy the sun.
  • Gina Huxley

    London West

    18/07/2019

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    Excellent and professional service.

    Response:
    Dear Gina,Thank you for taking the time to leave us a review. We are happy to know that we have managed to meet your expectations.Wishing you many happy and cheerful years in your new home.
  • Rebecca

    London North

    1/07/2019

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    DBM express were very responsive at the quoting stage providing answers to all questions. Their quote was competitive and fair. On the day the team were prompt, polite and hard working - nothing was too much trouble. Would highly recommend.

    Response:
    Dear Rebecca,Thank you for your kind words. We pride ourselves in providing a professional service to all our customers. Should you ever need to move again, do not hesitate to contact us and we will be more than happy to assist you.
  • Barbara Sigala

    London South East

    11/06/2019

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    The group arrived on time and were extremely professional. They completed the move in two days as promised and with no hassle or damages. I would recommend them without any hesitation.

    Response:
    Dear Barbara,Thank you so much for your positive review and for your kind words. It has been a pleasure assisting with our services and should you need us in future, do not hesitate to get in touch. Your recommendation is the highest compliment we could receive and we really appreciate that. Wishing you a lovely stay in your new surroundings.
  • Madeleine Bradbury Rance

    London North

    16/04/2019

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    Absolutely fantastic from start to finish. Staff were helpful and prompt in the lead up to the move, and the man leading our packing and removal was brilliant. He knew all the questions to ask us and things we hadn't thought of. All the staff moved amazingly quickly but really carefully. They were friendly and polite and everything ran smoothly. I would highly recommend them for moving and packing.

    Response:
    Dear Madeleine,Thank you so much for your glowing review. This means a lot for us as we try to deliver the best service and take the stress off your shoulders.If you will ever need to move again, feel free to get in touch with us and we will be more than pleased to assist you.Wishing you a lovely and happy Easter!
  • Peter Ayres

    London South East

    10/04/2019

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    Really good guys in the crew, arrived early and in greater numbers than expected.
    Only wrinkle was that information on items to be moved as specified by us was amended by the admin crew on the mover's side - meaning what the movers thought they were getting was not exactly as I had written.

    Response:
    Dear Peter,Thank you for taking the time to leave us a feedback and so sorry to hear that. It must've been a misunderstanding and we are deeply sorry for this. All in all, thank you so much for using our services and if you will need to move again please get back to us and we will be more than happy to assist. Wishing you all the best and a Happy Easter.
  • Nicholas Laughlin

    London South East

    22/03/2019

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    The movers on the day were punctual, efficient and went above and beyond what was necessary. Excellent!

    Response:
    Hi Nicholas,Thank you for your feedback. We are always trying to deliver a high end service and we are proud when a customer speaks very high of our crew. Having said all this, thank you so much for choosing our services and we will be more than pleased to assist you again, if needed.
  • Rhian Harris

    London East

    5/03/2019

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    Highly professional, efficient and fast. Very impressive service - everything ran very smoothly. Highly recommend and competitively priced as well.

    Response:
    Dear Rhian,Thank you for taking the time and leaving us a review and glad to know you were pleased with our services. It has been a pleasure working with you and we will definitely wait to hear back from you for the next move.Wishing you all the best and Happy Easter!
  • Sachin Sehgal

    London North

    4/03/2019

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    Absolutely fantastic. The team on the day were so helpful and friendly. They got on with the work with a smile on their face and made our day stress-free.

    Our move was not straight forward, but they didn't complain once and got on with the job brilliantly. They were so careful with our furniture and just all round excellent!

    Furthermore, I have 2 little kids and the removal team went out of their way to keep them entertained too...such a wonderful experience. I can't recommend them highly enough.

  • Lois Porte

    London North

    26/02/2019

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    All very good service they were very nice guys and the job was completed as quickly as it could have been would recommend to a friend.

  • Paul Williamson

    London West

    25/02/2019

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    Fantastic service and were happy to do everything we needed to make the move go well.

  • Lale Guralp

    London South West

    13/02/2019

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    They were great guys, professional and calm. They went above and beyond to get the job done. Highly recommend DBM.

  • Chris Brooks

    London East

    10/02/2019

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    Really excellent and professional service, fast and efficient. Will use again this company again.

    Response:
    Dear Chris, Thank you for taking the time to give us your feedback. We truly appreciate your kind words and we are delighted that you were pleased with the moving service provided. Please don't hesitate to get in touch if you have any removal needs in the future and we will be happy to help. All the best!
  • Maria Zuniga

    London North West

    22/01/2019

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    Super fast packing by three people all of whom were very polite. They worked really hard on the day and they had a small lift and long corridors to get through for our new office and no complaints. There was just a little lack of communication between taking the things from the old office to the new one. I waited at the entrance for them for a good 45 minutes outside and I didn't know they were taking a break. No issue with the break at all but that needed to be communicated so I could go inside and not wait outside. That was the only reason I didn't give 5 stars on everything. Overall a great moving company and tweak that last bit and it would have been perfect.

    Response:
    Dear Maria, Thank you for your positive review! We're delighted to hear your whole experience went well. We pride ourselves on providing all our customers with a premier service throughout the whole move, taking the stress away from moving as well as offering solutions. It was a pleasure having you as our customer and to assist with your removal. Please do not hesitate to contact us should you have any future moving requirements at all. Wishing you the very best and many happy years in your new home.Kindest regards!
  • R Chanda

    London South East

    18/01/2019

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    Everybody was efficient/courteous/helpful.
    The man in charge was knowledgeable and directed his team very efficiently. i will always recommend them and wish them all success.

    Response:
    Dear Ranabir, Thank you for your lovely feedback and for sharing your experience with us! It has been our pleasure assisting with our services and should you need us in future, please don't hesitate to get in touch. Best wishes
  • Tara Richardson

    London North

    18/12/2018

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    I cannot fault these guys. They were exemplary from the day I booked it in, to the minute they came to collect all the crates a week after they moved us in. I would definitely use them again.

    Response:
    Dear Tara,We really appreciate you taking the time in sharing your positive experience with us. We are thrilled to hear you found our service a fantastic one! It has been our pleasure assisting with your move and we count ourselves as lucky to have customers like you. We wish you a lovely stay in your new surroundings and many happy years in your new home. All the best, DBM Express
  • Adriana Sousa

    London South East

    15/12/2018

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    Amazing service, quick and professional. Thank you

    Response:
    Dear Adriana, Thank you for your positive feedback! It has been our pleasure assisting with your move and should you have any removal needs in future, do not hesitate to get in touch. Best wishes!
  • Simona

    London South East

    15/12/2018

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    They were extremely professional, helpful, friendly. As we moved to an apartment in a new building we underestimated the difficulty in offloading the van as the entrance was quite far from the service lift. It took the team a lot of work and 3-4 hours longer than expected to unload the van but they didna??t complain and didna??t ask for additional money. Fantastic service all around. I could not recommend them more.

    Response:
    Dear Simona, Thank you so much for this wonderful review. We are really proud to find out DBM took away the stress of moving and you had a fantastic experience in using our services. Your recommendation is the highest compliment we can receive. Wishing you a lot of pleasant moments in your new home. All the best!
  • Linda De Schepper

    London North West

    30/11/2018

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    Very helpful and hardworking team, excellent customer service

    Response:
    Dear Linda, Thank you for taking the time to share your feedback with us. We are so very happy to know you enjoyed your recent experience with us! We will make sure to pass on your feedback to our team and should you need any removal assistance in the future please do not hesitate to get in touch. Best wishes!
  • Robert Heath

    London North

    20/11/2018

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    DBM's customer service was excellent throughout the process. All questions were answered quickly and they were extremely flexible.
    The team have worked incredibly hard over 2 days of packing and moving and were polite, respectful careful and efficient throughout.

    Response:
    Dear Robert, Thank you so much for your lovely review and for your kind words. We are thrilled to know you had an excellent experience in using our services and should you require any assistance in future, just get in touch and it will be our pleasure to help. Warmest thoughts!
  • John Harkin

    London West

    1/11/2018

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    Vans and team arrived on time. Staff were very friendly and helpful. Took excellent care during loading and unloading.
    Can fully recommend this company.

    Response:
    Dear John,Thank you greatly for spearing a few minutes of your time and sharing the experience you had with us.We are pleased to know that you were happy with our service sand we welcome you back should you need removal services in future.Yours sincerely,
  • Andy Bills

    London East Central

    27/09/2018

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    The team at DBM were great. They responded very quickly to my enquiry on Compare My Move and organised a video call the same day to assess the volume and staff required. The quote was clear, complete and fixed price.

    Day 1 was packing and day 2 was the move and I just left them to it. Adrian and the team worked so hard and communicated clearly with me throughout so I knew what was going on. They got on with the job quickly, carefully and efficiently.

    Before departure Adrian made sure I was happy with what had been done and asked if there was anything they needed to move from room to room before they left. 2 very long days for them, I suspect longer than they expected but you'd never know that from their positive attitude and professional service.

    Summary ..... I am delighted I chose them, they were amazing and I recommend DBM to anyone out there with the stress of a home move ahead of them. DBM team - thank you - a super job at a fair price and executed flawlessly. You deserve all the success you get.

    Response:
    Dear Andy,Thank you greatly for this wonderful, in detail review.We are pleased to know that we met and even exceeded your expectations. Your commendation is the highest compliment and as a young, growing business, the time you took in sharing your experience with us is greatly appreciated.Should you require our service in the future, please contact us. We value our return customers.Yours sincerely,
  • Shelley

    London North

    6/09/2018

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    Very professional, helpful and efficient service

    Response:
    Dear Shelley,Thank you for the glowing all round 5 star review.We hope to have you as a customer again.
  • Aled Edwards

    London South West

    1/09/2018

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    Excellent team moving across 2 days. Very well organised and great friendly customer service. Price was on the high side compared to other firms but felt it was worth it.

    Response:
    Thank you for taking the time to share your feedback with us. We are so very happy to know you enjoyed your recent experience with us! We will make sure to pass on your feedback to our team and should you need any removal assistance in the future please do not hesitate to get in touch. We value our returning customers.
  • Dessy Ohanians

    London North West

    31/08/2018

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    The movers were very professional, hard working and diligent. They looked after our furniture very well and assembled everything back with care.

    Response:
    Dear Dessy,Thank you for the all round five-star review and most of all we truly appreciate you taking the time to leave us a review. We work hard to deliver a smooth and professional removal experience to all our customers.
  • Diana Elia

    London North West

    25/08/2018

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    Fantastic experience! Highly recommend them for efficiency and professionality

    Response:
    Dear Diana,So pleased to know that our team provided you a smooth removal service. We thank you for sharing your feedback and we welcome you back.
  • Sholly Inglis

    London North West

    21/08/2018

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    Highley recommend.

    Like always you are apprehensive that all goes well and I am please to say they deliver above and beyond.

    Team of 3 turned up on time with team leader as promised. They got to work and packed everything up carefully including dismantling some of the furniture. On the other end they asked where everything should go and nothing was too much. They reassembled the furniture with care and no damage.

    I will use again and highly recommend.

    Response:
    Dear Sholly,Thank you very much for your glowing review. Choosing a removal company is not the easiest thing to do. We are super proud that you had such a positive experience and will pass on your feedback to our movers. As a young but growing company, we greately appreciate you taking the time to give us such a detailed 5 star review. Should you need to move again, let us DBM you.
  • Mary Brennan

    London North West

    18/08/2018

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    Very professional team. They were calm, careful and nothing was too much trouble. They covered all furniture so it was well protected. We have moved several times and this was by far the best team we have had. I would recommend them very strongly.

    Response:
    Dear Mary,Thank you for the time you took in reviewing your experience with us. We are delighted to know that our team provided you great removal service. It was a pleasure having us as our customer and should you need removal assistance in the future please do get in touch.
  • Rebecca Hall

    London North

    10/08/2018

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    Fantastic service, highly recommend

    Response:
    Dear Rebecca,Thank you for this 5 star review. So pleased to know that you were happy with the services provided. Hope you will choose us with your next move as well. Kindest regards,
  • Clare Hogan

    London South West

    6/07/2018

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    These guys were very thorough, efficient and friendly.

    Response:
    Dear Clare,Thank you for reviewing our services. We are so pleased to know that you are happy with what we have delivered. Thank you for trusting us with your move and for being our customer. Should you want to move again, do not hesitate to contact us.
  • Andrea Mentlikowski

    London North

    15/05/2018

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    I was impressed by their excellent customer service, reasonable price (neither the cheapest not the most expensive) and the fact they mostly used reusable crates (reducing the number of cardboard boxes). The move took around 2 hours longer than I was quoted, perhaps due to the fact that two of the guys seemed to be less experienced than the main one. Also I was told we would be provided with garment boxes, but in fact clothes were folded into regular boxes, which meant some unexpected ironing at the other end. Overall I was happy with the move and would recommend them.

    Response:
    Dear Andrea,Thank you for the time we took in writing the review. We highly appreciate this and we are happy to know that overall you were satisfied with the service we provided. We have taken all your comments on board and thank you for trusting us with your removal service.
  • Carole Swan

    London West

    24/04/2018

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    Very good removal company. The service provided was very professional. I will recommend them to anyone!

    Response:
    Dear Carole,Thank you greatly for your feedback. We are extremely pleased to know that you were happy with the services we provided you. Your recommendation is the highest compliment.We wish you a lovely stay at your new property and should you require our services in the future please do not hesitate to get in touch.Kindest regards,DBM Express Team
  • Ted Chau

    London North

    21/04/2018

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    Fantastic team and great people to deal with!

    Response:
    Dear Ted,Thank you for the five-star review! We appreciate you taking the time to leave us such a fantastic rating. You are a lovely person yourself to have as a client.Kindest regards,
  • Suleiman Zakari

    London North West

    10/04/2018

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    The movers were great, friendly and efficient but the back office are rude and not easy to talk to.. Just for the back office I will not be recommending them to others. How can you threaten to tell the movers to stop the move midway through if additional money was not paid which was not in the original quote. That is unethical and borderline bullying.

    If I would have known of their attitude I would have paid A?100 more to another company who would speak to you in a polite and understanding manner. But again I must emphasise that the movers were excellent and polite.

    Response:
    Dear Suleiman,We are really sorry you felt like so and we do apologise. When the survey took place you have instructed our estimator that the van will be able to park right in front of the property and therefore the quote we provided you was based on this information. However on that day of the move this was not possible without receiving a parking fine or having our vehicle's wheels clamped. Due to this unforeseen circumstances, our crew had an extra 40 to 50 metres walk which has increased the time of the whole moving service with more then an hour. You were aware that parking arrangements were the responsibility of the client and things like this have got an impact on the duration and on the crew's effort. Once again please accept our apologise if this has caused you an inconvenience. The charge that we applied was fair and you should bring the matter to your concierge who changed his mind and refused to allow parking where he initially said that it was allowed.Kindest regards,DBM Team
  • Ross Thorogood

    London North

    4/04/2018

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    The guys were extremely helpful and friendly and took great care of my furniture during the move. Excellent service.

    Response:
    Dear Ross,Thank you for sharing your feedback. We are all so pleased that you had a great moving experience with us. Should you need us again please do not hesitate to get in touch and it will be our pleasure to assist you.
  • Pavithra Tirumala

    London South West

    23/03/2018

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    Stress free and super quick. I had a wardrobe and a 60 inch television, so was worried about them but DBM have protective covers that help careful moving. I highly recommend them.

    Response:
    Dear Pavithra, We really appreciate the time you took in providing your feedback. We are glad to know that your move went well. Thank you for trusting us and should you require again our removal services please get in touch and it will be our pleasure to assist. Yours sincerely, DBM Express Team
  • Stephen Rees

    London West

    24/02/2018

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    Absolutely brilliant company. No hidden fees. Hands down the most stress free move Ia??ve had. Guys turned up at 8.30 & absolutely shot straight to it. Hard workers & very nice too. Couldna??t recommend more. Will definitely use again.

    Response:
    Dear Stephen, Thank you for you lovely review. This is exactly we aim for - professional and stress free move. We are delighted to know that you found our service a brilliant one! Your recommendation would be the highest compliment we could receive. Please don't hesitate to get in touch if you have any removal needs in the future and we will be happy to help.All the best,DBM
  • Mat Rodger

    London North

    23/02/2018

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    Sebastian and the team were great on the day - really chilled out and went the extra mile to help clear out the house we were moving into when it turned out not to be 100% empty! Really friendly, really flexible, and the plastic crate hire worked out really well too.

    Response:
    Dear Mat, Thank you for you positive review! We truly appreciate your kind words which all have been passed to the crew members. It was our pleasure having you as a customer and if you need any help in future please get in touch. Best wishes, DBM
  • Elizabeth Agu

    London North

    2/02/2018

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    They were so good and will recommend them to friends and family

    Response:
    Dear Elizabeth, We are pleased to find out you had a good experience with our service. Your recommendation is the highest compliment we could receive. Kind regards, DBM
  • Aziz

    London West Central

    23/01/2018

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    My experience from the beginning with DBM was great. Dragos came round to do the quote. Although they weren't the cheapest quote I got, I felt confident that they would be reliable as none of the other companies wanted to view what needed to be done before giving a quote. On removal day, they arrived promptly with all the necessary materials for packing (we took the packing service as well). They were courteous and professional throughout the whole move, even helping with the dismantling and reassembly of a bed in our new property that was not expected by us. They also clearly labelled all the boxes and put them in the rooms that we requested (we moved from a 2-bed to a 4-bed property). Communication from Bianca and Eduard at the office was also prompt and professional when I had some queries that needed to be answered. I would definitely recommend them to anyone considering a removal company as well as use them again in the future.

    Response:
    Dear Aziz,We can't thank you enough for this glowing review. It's been great having you as our customer and thank you for trusting us with your business. We wish all the very best and should you ever require our services do not hesitate to contact us.
  • Xenia Messerschmitt

    London North

    6/01/2018

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    Quick and relatively painless

    Response:
    Thank you for your positive feedback! All the best, DBM
  • Maria Mendoza

    London North

    5/01/2018

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    It was my first time moving home, so after getting quotes online for different companies I came across with DBM. Their quick email response and the genuine helpful assistance from Bianca, who answer all my questions and doubts, made decision of choosing easier.

    The moving was easy, fast and professionally done. Everything was pack with plastic wrap and with covers. The guys doing the move were really friendly and efficient, they didn't hurry and they took the time to put apart a difficult bed with no complains. I was quote a price for the job itself rather than per hour, so I felt more relax knowing that i was not going be charge more! No hidden charges.

    The job itself including the 25miles drive took about 5hrs.
    Everything was left in place, bed and tables were put together as their were. Nothing was broken or damage. Everything run smoothly. I was very please with the service. The only thing you have to be aware of, is parking, as you are responsible to pay or provided parking permit for the van, which I think it was fair.

    I will definitely use them again and recommend them.

    Response:
    Thank you for your detailed & positive review. This is exactly what we aim for - professional and stress free move. We truly appreciate your kind words which have all been passed over to the crew. Your recommendation would be the highest compliment we could receive. Please don't hesitate to get in touch if you have any removal needs in the future and we will be happy to help. Warmest thoughts, DBM
  • Amy King

    London North

    2/01/2018

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    DBM were fantastic! We would definitely use them again for our next move. They were professional, fast working, very careful and mindful that we were moving in very bad weather into a brand new house with light carpets! We would highly recommend DBM.

    Response:
    Dear Amy, Thank you for your glowing review. We are all so pleased that you were happy with the service we provided. We wish you a fabulous 2018 and should you ever need to move again please get in touch.Regards,DBM Express Movers
  • Sanjay Patel

    London North

    1/01/2018

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    Excellent team. Really helpful and looked after my things well. Took a lot of the stress out of the day.

    Response:
    Dear Sanjay,Happy customers make us happy too. Thank you for the time you took in submitting this review and for trusting us with your move. Should you need to move again please do not hesitate to contact us.Regards,DBM Express Movers
  • Christian Olney

    London South West

    28/12/2017

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    Excellent service, with good communications prior to the move. The team arrived promptly at the time agreed and worked quickly and effectively, we had no problems and all items were moved without damage.

    Response:
    Dear Chris,We are delighted to hear that you had such a good experience with DBM. Thank you for your glowing review and please don't hesitate to get in touch if we can be of further assistance.Regards,DBM Express Movers
  • Matthew

    London North

    3/12/2017

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    No issues, 5 tonne lorry, professional, and very competitive prices. I had to add a few items to add after first quote and the held the price.

    Use them.

    Response:
    Dear Matt,Thank you for the time you took in writing your review and thank you for sharing your experience. We are delighted to know that you were pleased with the service we provided. Should you need to move again please come to DBM.Regards,DBM Express Team
  • Matthew Thompson

    London West

    24/11/2017

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    Really good service on the phone and during the removal.

    Would recommend their service.

    Response:
    Dear Matthew, Thank you for taking the time in writing this review. So glad to know that we offered you a great moving experience. It has been a pleasure having you as our customer. Regards, DBM Express Team
  • Sarah Munro

    London South West

    20/11/2017

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    Excellent cost and great service. The team was efficient, friendly and effective.

    Response:
    Dear Sarah,Thank you for taking the time and writing this review. So glad to know that we offered you a great moving experience. It has been a pleasure having you as our customer.Regards,DBM Express Team
  • Poppy Maltby

    London South West

    25/09/2017

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    Very efficient, good value & were able to dismantle a bed that no one else had been able to!

    Response:
    Dear Poppy,Thank you for your kind words. Glad we provided you a stress free move.Best wishes,DBM Team
  • Michele Maschio

    London North

    4/08/2017

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    Reliable and flexible. Highly recommended.

    Response:
    Dear Michele,Thank you for your kind words. Pleased to know that you were happy with our service.Kindest regards,Bianca
  • Matt Yule-Bennett

    London South West

    27/06/2017

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    The guys doing the move were very friendly and helpful.

    Response:
    Dear Matt,Thank you for the time you took for writing the review.Yours sincerely,
  • Borja Ochoa

    London West

    19/06/2017

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    Really friendly staff, I did not lift a finger. There were a couple more boxes than the initial estimation and they did not complain or charge any extra cost.

    Response:
    Dear Borja,Thank you for your feedback. We are glad your move went well. We understand that when submitting a list of items, it is hard to be accurate when it comes to the number of boxes/bags/suitcases and we do try to be as understanding as we can.Yours sincerely,DBM Express Team
  • Liz Popovich

    London South West

    6/06/2017

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    We had a lovely team of three guys who worked really hard, wasting no time. They were also good problem-solvers: we had two very challenging items that I was worried about getting up the staircase in our new home. They came up with a clever (and safe) solution, simply stating "leave this with me and we'll make it work" They were a great team and the price was right. I enthusiastically recommend this company!

    Response:
    Dear Liz, Thank you for the time you took in writing glowing feedback. If our customers are happy, we are happy too.It has been our pleasure to have you as our customer.Yours sincerely,DBM Express Team
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    Areas Covered

    St-Albans (AL), Chelmsford (CM), Colchester (CO), London East (E), London East Central (EC), Guildford (GU), Kingston-upon-Thames (KT), London North (N), London North West (NW), Oxford (OX), Reading (RG), Redhill (RH), London South East (SE), Stevenage (SG), Slough (SL), Sutton (SM), London South West (SW), Twickenham (TW), London West (W), London West Central (WC), Watford (WD)

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