DBM Express

Gina Huxley from London on 18/07/2019

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Excellent and professional service.

Barbara Sigala from London on 11/06/2019

Customer Service:
Value for Money:
Moving Day:
Average Rating:

The group arrived on time and were extremely professional. They completed the move in two days as promised and with no hassle or damages. I would recommend them without any hesitation.

Simon Lowrie from London on 6/06/2019

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Very efficient and we felt they went the extra mile even offering to help us unpack our car once they had finished the move. We were impressed with their speed and professionalism.

Madeleine Bradbury Rance from London on 16/04/2019

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Absolutely fantastic from start to finish. Staff were helpful and prompt in the lead up to the move, and the man leading our packing and removal was brilliant. He knew all the questions to ask us and things we hadn't thought of. All the staff moved amazingly quickly but really carefully. They were friendly and polite and everything ran smoothly. I would highly recommend them for moving and packing.

DBM Express Movers of DBM Express replied:
Dear Madeleine,Thank you so much for your glowing review. This means a lot for us as we try to deliver the best service and take the stress off your shoulders. If you will ever need to move again, feel free to get in touch with us and we will be more than pleased to assist you.Wishing you a lovely and happy Easter!

Peter Ayres from London on 10/04/2019

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Really good guys in the crew, arrived early and in greater numbers than expected.
Only wrinkle was that information on items to be moved as specified by us was amended by the admin crew on the mover's side - meaning what the movers thought they were getting was not exactly as I had written.

DBM Express Movers of DBM Express replied:
Dear Peter,Thank you for taking the time to leave us a feedback and so sorry to hear that. It must've been a misunderstanding and we are deeply sorry for this. All in all, thank you so much for using our services and if you will need to move again please get back to us and we will be more than happy to assist. Wishing you all the best and a Happy Easter.

Nicholas Laughlin from London on 22/03/2019

Customer Service:
Value for Money:
Moving Day:
Average Rating:

The movers on the day were punctual, efficient and went above and beyond what was necessary. Excellent!

DBM Express Movers of DBM Express replied:
Hi Nicholas,Thank you for your feedback. We are always trying to deliver a high end service and we are proud when a customer speaks very high of our crew. Having said all this, thank you so much for choosing our services and we will be more than pleased to assist you again, if needed.

Rhian Harris from London on 5/03/2019

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Highly professional, efficient and fast. Very impressive service - everything ran very smoothly. Highly recommend and competitively priced as well.

DBM Express Movers of DBM Express replied:
Dear Rhian,Thank you for taking the time and leaving us a review and glad to know you were pleased with our services. It has been a pleasure working with you and we will definitely wait to hear back from you for the next move.Wishing you all the best and Happy Easter!

Sachin Sehgal from London on 4/03/2019

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Absolutely fantastic. The team on the day were so helpful and friendly. They got on with the work with a smile on their face and made our day stress-free.

Our move was not straight forward, but they didn't complain once and got on with the job brilliantly. They were so careful with our furniture and just all round excellent!

Furthermore, I have 2 little kids and the removal team went out of their way to keep them entertained too...such a wonderful experience. I can't recommend them highly enough.

Lois Porte from London on 26/02/2019

Customer Service:
Value for Money:
Moving Day:
Average Rating:

All very good service they were very nice guys and the job was completed as quickly as it could have been would recommend to a friend.

Paul Williamson from London on 25/02/2019

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Fantastic service and were happy to do everything we needed to make the move go well.

Lale Guralp from London on 13/02/2019

Customer Service:
Value for Money:
Moving Day:
Average Rating:

They were great guys, professional and calm. They went above and beyond to get the job done. Highly recommend DBM.

Chris Brooks from London on 10/02/2019

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Really excellent and professional service, fast and efficient. Will use again this company again.

DBM Express of DBM Express replied:
Dear Chris, Thank you for taking the time to give us your feedback. We truly appreciate your kind words and we are delighted that you were pleased with the moving service provided. Please don't hesitate to get in touch if you have any removal needs in the future and we will be happy to help.All the best!

R Chanda from London on 18/01/2019

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Everybody was efficient/courteous/helpful.
The man in charge was knowledgeable and directed his team very efficiently. i will always recommend them and wish them all success.

DBM Express of DBM Express replied:
Dear Ranabir, Thank you for your lovely feedback and for sharing your experience with us! It has been our pleasure assisting with our services and should you need us in future, please don't hesitate to get in touch. Best wishes

Tara Richardson from London on 18/12/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

I cannot fault these guys. They were exemplary from the day I booked it in, to the minute they came to collect all the crates a week after they moved us in. I would definitely use them again.

DBM Express of DBM Express replied:
Dear Tara, We really appreciate you taking the time in sharing your positive experience with us. We are thrilled to hear you found our service a fantastic one! It has been our pleasure assisting with your move and we count ourselves as lucky to have customers like you. We wish you a lovely stay in your new surroundings and many happy years in your new home.All the best, DBM Express

Simona from London on 15/12/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

They were extremely professional, helpful, friendly. As we moved to an apartment in a new building we underestimated the difficulty in offloading the van as the entrance was quite far from the service lift. It took the team a lot of work and 3-4 hours longer than expected to unload the van but they didn’t complain and didn’t ask for additional money. Fantastic service all around. I could not recommend them more.

DBM Express of DBM Express replied:
Dear Simona, Thank you so much for this wonderful review. We are really proud to find out DBM took away the stress of moving and you had a fantastic experience in using our services. Your recommendation is the highest compliment we can receive. Wishing you a lot of pleasant moments in your new home. All the best!

Linda De Schepper from London on 30/11/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Very helpful and hardworking team, excellent customer service

DBM Express of DBM Express replied:
Dear Linda,Thank you for taking the time to share your feedback with us. We are so very happy to know you enjoyed your recent experience with us! We will make sure to pass on your feedback to our team and should you need any removal assistance in the future please do not hesitate to get in touch.Best wishes!

Robert Heath from London on 20/11/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

DBM's customer service was excellent throughout the process. All questions were answered quickly and they were extremely flexible.
The team have worked incredibly hard over 2 days of packing and moving and were polite, respectful careful and efficient throughout.

DBM Express of DBM Express replied:
Dear Robert,Thank you so much for your lovely review and for your kind words. We are thrilled to know you had an excellent experience in using our services and should you require any assistance in future, just get in touch and it will be our pleasure to help.Warmest thoughts!

Andy Bills from London on 27/09/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

The team at DBM were great. They responded very quickly to my enquiry on Compare My Move and organised a video call the same day to assess the volume and staff required. The quote was clear, complete and fixed price.

Day 1 was packing and day 2 was the move and I just left them to it. Adrian and the team worked so hard and communicated clearly with me throughout so I knew what was going on. They got on with the job quickly, carefully and efficiently.

Before departure Adrian made sure I was happy with what had been done and asked if there was anything they needed to move from room to room before they left. 2 very long days for them, I suspect longer than they expected but you'd never know that from their positive attitude and professional service.

Summary ..... I am delighted I chose them, they were amazing and I recommend DBM to anyone out there with the stress of a home move ahead of them. DBM team - thank you - a super job at a fair price and executed flawlessly. You deserve all the success you get.

DBM Express Team of DBM Express replied:
Dear Andy,Thank you greatly for this wonderful, in detail review. We are pleased to know that we met and even exceeded your expectations. Your commendation is the highest compliment and as a young, growing business, the time you took in sharing your experience with us is greatly appreciated. Should you require our service in the future, please contact us. We value our return customers. Yours sincerely,

Shelley from London on 6/09/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Very professional, helpful and efficient service

DBM Express Team of DBM Express replied:
Dear Shelley,Thank you for the glowing all round 5 star review. We hope to have you as a customer again.

Dessy Ohanians from London on 31/08/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

The movers were very professional, hard working and diligent. They looked after our furniture very well and assembled everything back with care.

DBM Express Team of DBM Express replied:
Dear Dessy,Thank you for the all round five-star review and most of all we truly appreciate you taking the time to leave us a review. We work hard to deliver a smooth and professional removal experience to all our customers.

Diana Elia from London on 25/08/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Fantastic experience! Highly recommend them for efficiency and professionality

DBM Express Team of DBM Express replied:
Dear Diana, So pleased to know that our team provided you a smooth removal service. We thank you for sharing your feedback and we welcome you back.

Sholly Inglis from London on 21/08/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Highley recommend.

Like always you are apprehensive that all goes well and I am please to say they deliver above and beyond.

Team of 3 turned up on time with team leader as promised. They got to work and packed everything up carefully including dismantling some of the furniture. On the other end they asked where everything should go and nothing was too much. They reassembled the furniture with care and no damage.

I will use again and highly recommend.

DBM Express Team of DBM Express replied:
Dear Sholly,Thank you very much for your glowing review. Choosing a removal company is not the easiest thing to do. We are super proud that you had such a positive experience and will pass on your feedback to our movers. As a young but growing company, we greately appreciate you taking the time to give us such a detailed 5 star review. Should you need to move again, let us DBM you.

Mary Brennan from London on 18/08/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Very professional team. They were calm, careful and nothing was too much trouble. They covered all furniture so it was well protected. We have moved several times and this was by far the best team we have had. I would recommend them very strongly.

Dbm Express Team of DBM Express replied:
Dear Mary, Thank you for the time you took in reviewing your experience with us. We are delighted to know that our team provided you great removal service. It was a pleasure having us as our customer and should you need removal assistance in the future please do get in touch.

Rebecca Hall from London on 10/08/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Fantastic service, highly recommend

DBM Express Team of DBM Express replied:
Dear Rebecca,Thank you for this 5 star review. So pleased to know that you were happy with the services provided. Hope you will choose us with your next move as well. Kindest regards,

Clare Hogan from London on 6/07/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

These guys were very thorough, efficient and friendly.

DBM Express Team of DBM Express replied:
Dear Clare,Thank you for reviewing our services. We are so pleased to know that you are happy with what we have delivered. Thank you for trusting us with your move and for being our customer. Should you want to move again, do not hesitate to contact us.

Ted Chau from London on 21/04/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Fantastic team and great people to deal with!

DBM Express Team of DBM Express replied:
Dear Ted,Thank you for the five-star review! We appreciate you taking the time to leave us such a fantastic rating. You are a lovely person yourself to have as a client.Kindest regards,

Ross Thorogood from London on 4/04/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

The guys were extremely helpful and friendly and took great care of my furniture during the move. Excellent service.

DBM Express of DBM Express replied:
Dear Ross,Thank you for sharing your feedback. We are all so pleased that you had a great moving experience with us. Should you need us again please do not hesitate to get in touch and it will be our pleasure to assist you.

Pavithra Tirumala from London on 23/03/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Stress free and super quick. I had a wardrobe and a 60 inch television, so was worried about them but DBM have protective covers that help careful moving. I highly recommend them.

DBM Express Movers of DBM Express replied:
Dear Pavithra, We really appreciate the time you took in providing your feedback. We are glad to know that your move went well. Thank you for trusting us and should you require again our removal services please get in touch and it will be our pleasure to assist. Yours sincerely, DBM Express Team

Stephen Rees from London on 24/02/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Absolutely brilliant company. No hidden fees. Hands down the most stress free move I’ve had. Guys turned up at 8.30 & absolutely shot straight to it. Hard workers & very nice too. Couldn’t recommend more. Will definitely use again.

DBM Express Movers of DBM Express replied:
Dear Stephen,Thank you for you lovely review. This is exactly we aim for - professional and stress free move. We are delighted to know that you found our service a brilliant one! Your recommendation would be the highest compliment we could receive. Please don't hesitate to get in touch if you have any removal needs in the future and we will be happy to help.All the best, DBM

Mat Rodger from London on 23/02/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Sebastian and the team were great on the day - really chilled out and went the extra mile to help clear out the house we were moving into when it turned out not to be 100% empty! Really friendly, really flexible, and the plastic crate hire worked out really well too.

DBM Express Movers of DBM Express replied:
Dear Mat, Thank you for you positive review! We truly appreciate your kind words which all have been passed to the crew members. It was our pleasure having you as a customer and if you need any help in future please get in touch. Best wishes, DBM

Aziz from London on 23/01/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

My experience from the beginning with DBM was great. Dragos came round to do the quote. Although they weren't the cheapest quote I got, I felt confident that they would be reliable as none of the other companies wanted to view what needed to be done before giving a quote. On removal day, they arrived promptly with all the necessary materials for packing (we took the packing service as well). They were courteous and professional throughout the whole move, even helping with the dismantling and reassembly of a bed in our new property that was not expected by us. They also clearly labelled all the boxes and put them in the rooms that we requested (we moved from a 2-bed to a 4-bed property). Communication from Bianca and Eduard at the office was also prompt and professional when I had some queries that needed to be answered. I would definitely recommend them to anyone considering a removal company as well as use them again in the future.

DBM Express Team of DBM Express replied:
Dear Aziz,We can’t thank you enough for this glowing review. It’s been great having you as our customer and thank you for trusting us with your business. We wish all the very best and should you ever require our services do not hesitate to contact us.

Xenia Messerschmitt from London on 6/01/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Quick and relatively painless

DBM Express Movers of DBM Express replied:
Thank you for your positive feedback! All the best, DBM

Maria Mendoza from London on 5/01/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

It was my first time moving home, so after getting quotes online for different companies I came across with DBM. Their quick email response and the genuine helpful assistance from Bianca, who answer all my questions and doubts, made decision of choosing easier.

The moving was easy, fast and professionally done. Everything was pack with plastic wrap and with covers. The guys doing the move were really friendly and efficient, they didn't hurry and they took the time to put apart a difficult bed with no complains. I was quote a price for the job itself rather than per hour, so I felt more relax knowing that i was not going be charge more! No hidden charges.

The job itself including the 25miles drive took about 5hrs.
Everything was left in place, bed and tables were put together as their were. Nothing was broken or damage. Everything run smoothly. I was very please with the service. The only thing you have to be aware of, is parking, as you are responsible to pay or provided parking permit for the van, which I think it was fair.

I will definitely use them again and recommend them.

DBM Express Movers of DBM Express replied:
Thank you for your detailed & positive review. This is exactly what we aim for - professional and stress free move. We truly appreciate your kind words which have all been passed over to the crew. Your recommendation would be the highest compliment we could receive. Please don't hesitate to get in touch if you have any removal needs in the future and we will be happy to help. Warmest thoughts, DBM

Amy King from London on 2/01/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

DBM were fantastic! We would definitely use them again for our next move. They were professional, fast working, very careful and mindful that we were moving in very bad weather into a brand new house with light carpets! We would highly recommend DBM.

DBM Express Team of DBM Express replied:
Dear Amy,Thank you for your glowing review. We are all so pleased that you were happy with the service we provided. We wish you a fabulous 2018 and should you ever need to move again please get in touch.Regards, DBM Express Movers

Sanjay Patel from London on 1/01/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Excellent team. Really helpful and looked after my things well. Took a lot of the stress out of the day.

DBM Express Team of DBM Express replied:
Dear Sanjay,Happy customers make us happy too. Thank you for the time you took in submitting this review and for trusting us with your move. Should you need to move again please do not hesitate to contact us.Regards, DBM Express Movers

Christian Olney from London on 28/12/2017

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Excellent service, with good communications prior to the move. The team arrived promptly at the time agreed and worked quickly and effectively, we had no problems and all items were moved without damage.

DBM Express Team of DBM Express replied:
Dear Chris,We are delighted to hear that you had such a good experience with DBM. Thank you for your glowing review and please don’t hesitate to get in touch if we can be of further assistance.Regards,DBM Express Movers

Matthew from London on 3/12/2017

Customer Service:
Value for Money:
Moving Day:
Average Rating:

No issues, 5 tonne lorry, professional, and very competitive prices. I had to add a few items to add after first quote and the held the price.

Use them.

DBM Express Movers of DBM Express replied:
Dear Matt,Thank you for the time you took in writing your review and thank you for sharing your experience. We are delighted to know that you were pleased with the service we provided. Should you need to move again please come to DBM.Regards,DBM Express Team

Matthew Thompson from London on 24/11/2017

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Really good service on the phone and during the removal.

Would recommend their service.

DBM Express of DBM Express replied:
Dear Matthew, Thank you for taking the time in writing this review. So glad to know that we offered you a great moving experience. It has been a pleasure having you as our customer. Regards, DBM Express Team

Sarah Munro from London on 20/11/2017

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Excellent cost and great service. The team was efficient, friendly and effective.

DBM Express of DBM Express replied:
Dear Sarah,Thank you for taking the time and writing this review. So glad to know that we offered you a great moving experience.It has been a pleasure having you as our customer.Regards,DBM Express Team

Poppy Maltby from London on 25/09/2017

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Very efficient, good value & were able to dismantle a bed that no one else had been able to!

DBM Team of DBM Express replied:
Dear Poppy,Thank you for your kind words. Glad we provided you a stress free move.Best wishes,DBM Team

Borja Ochoa from London on 19/06/2017

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Really friendly staff, I did not lift a finger. There were a couple more boxes than the initial estimation and they did not complain or charge any extra cost.

DBM Express Team of DBM Express replied:
Dear Borja,Thank you for your feedback. We are glad your move went well. We understand that when submitting a list of items, it is hard to be accurate when it comes to the number of boxes/bags/suitcases and we do try to be as understanding as we can.Yours sincerely,DBM Express Team

Liz Popovich from London on 6/06/2017

Customer Service:
Value for Money:
Moving Day:
Average Rating:

We had a lovely team of three guys who worked really hard, wasting no time. They were also good problem-solvers: we had two very challenging items that I was worried about getting up the staircase in our new home. They came up with a clever (and safe) solution, simply stating "leave this with me and we'll make it work" They were a great team and the price was right. I enthusiastically recommend this company!

DBM Express Team of DBM Express replied:
Dear Liz,Thank you for the time you took in writing glowing feedback. If our customers are happy, we are happy too.It has been our pleasure to have you as our customer.Yours sincerely,DBM Express Team

Rebecca from London on 1/07/2019

Customer Service:
Value for Money:
Moving Day:
Average Rating:

DBM express were very responsive at the quoting stage providing answers to all questions. Their quote was competitive and fair. On the day the team were prompt, polite and hard working - nothing was too much trouble. Would highly recommend.

Maria Zuniga from London on 22/01/2019

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Super fast packing by three people all of whom were very polite. They worked really hard on the day and they had a small lift and long corridors to get through for our new office and no complaints. There was just a little lack of communication between taking the things from the old office to the new one. I waited at the entrance for them for a good 45 minutes outside and I didn't know they were taking a break. No issue with the break at all but that needed to be communicated so I could go inside and not wait outside. That was the only reason I didn't give 5 stars on everything. Overall a great moving company and tweak that last bit and it would have been perfect.

DBM Express of DBM Express replied:
Dear Maria, Thank you for your positive review! We're delighted to hear your whole experience went well. We pride ourselves on providing all our customers with a premier service throughout the whole move, taking the stress away from moving as well as offering solutions. It was a pleasure having you as our customer and to assist with your removal. Please do not hesitate to contact us should you have any future moving requirements at all. Wishing you the very best and many happy years in your new home. Kindest regards!

Adriana Sousa from London on 15/12/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Amazing service, quick and professional. Thank you

DBM Express of DBM Express replied:
Dear Adriana,Thank you for your positive feedback! It has been our pleasure assisting with your move and should you have any removal needs in future, do not hesitate to get in touch. Best wishes!

John Harkin from London on 1/11/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Vans and team arrived on time. Staff were very friendly and helpful. Took excellent care during loading and unloading.
Can fully recommend this company.

DBM Express Team of DBM Express replied:
Dear John,Thank you greatly for spearing a few minutes of your time and sharing the experience you had with us. We are pleased to know that you were happy with our service sand we welcome you back should you need removal services in future. Yours sincerely,

Aled Edwards from London on 1/09/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Excellent team moving across 2 days. Very well organised and great friendly customer service. Price was on the high side compared to other firms but felt it was worth it.

DBM Express Team of DBM Express replied:
Thank you for taking the time to share your feedback with us. We are so very happy to know you enjoyed your recent experience with us! We will make sure to pass on your feedback to our team and should you need any removal assistance in the future please do not hesitate to get in touch. We value our returning customers.

Andrea Mentlikowski from London on 15/05/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

I was impressed by their excellent customer service, reasonable price (neither the cheapest not the most expensive) and the fact they mostly used reusable crates (reducing the number of cardboard boxes). The move took around 2 hours longer than I was quoted, perhaps due to the fact that two of the guys seemed to be less experienced than the main one. Also I was told we would be provided with garment boxes, but in fact clothes were folded into regular boxes, which meant some unexpected ironing at the other end. Overall I was happy with the move and would recommend them.

DBM Express Team of DBM Express replied:
Dear Andrea,Thank you for the time we took in writing the review. We highly appreciate this and we are happy to know that overall you were satisfied with the service we provided. We have taken all your comments on board and thank you for trusting us with your removal service.

Carole Swan from London on 24/04/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Very good removal company. The service provided was very professional. I will recommend them to anyone!

DBM Express Team of DBM Express replied:
Dear Carole,Thank you greatly for your feedback. We are extremely pleased to know that you were happy with the services we provided you. Your recommendation is the highest compliment.We wish you a lovely stay at your new property and should you require our services in the future please do not hesitate to get in touch.Kindest regards,DBM Express Team

Elizabeth Agu from London on 2/02/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

They were so good and will recommend them to friends and family

DBM Express Movers of DBM Express replied:
Dear Elizabeth, We are pleased to find out you had a good experience with our service. Your recommendation is the highest compliment we could receive. Kind regards, DBM

Michele Maschio from London on 4/08/2017

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Reliable and flexible. Highly recommended.

Bianca of DBM Express replied:
Dear Michele,Thank you for your kind words. Pleased to know that you were happy with our service.Kindest regards,Bianca

Matt Yule-Bennett from London on 27/06/2017

Customer Service:
Value for Money:
Moving Day:
Average Rating:

The guys doing the move were very friendly and helpful.

Bianca of DBM Express replied:
Dear Matt,Thank you for the time you took for writing the review.Yours sincerely,

Suleiman Zakari from London on 10/04/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

The movers were great, friendly and efficient but the back office are rude and not easy to talk to.. Just for the back office I will not be recommending them to others. How can you threaten to tell the movers to stop the move midway through if additional money was not paid which was not in the original quote. That is unethical and borderline bullying.

If I would have known of their attitude I would have paid £100 more to another company who would speak to you in a polite and understanding manner. But again I must emphasise that the movers were excellent and polite.

DBm Express of DBM Express replied:
Dear Suleiman,We are really sorry you felt like so and we do apologise. When the survey took place you have instructed our estimator that the van will be able to park right in front of the property and therefore the quote we provided you was based on this information. However on that day of the move this was not possible without receiving a parking fine or having our vehicle's wheels clamped. Due to this unforeseen circumstances, our crew had an extra 40 to 50 metres walk which has increased the time of the whole moving service with more then an hour. You were aware that parking arrangements were the responsibility of the client and things like this have got an impact on the duration and on the crew's effort. Once again please accept our apologise if this has caused you an inconvenience. The charge that we applied was fair and you should bring the matter to your concierge who changed his mind and refused to allow parking where he initially said that it was allowed.Kindest regards,DBM Team