Dolphin Removals and Storage Ltd

Dolphin Removals and Storage Ltd

Superb
based on 9 reviews
member since April 2021
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Reviews & Ratings
Customer Reviews
  • Ash Singh

    Manchester

    14/05/2024

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    Good lads, very calm and hard working. Its value for money for sure, we would have struggled without them. Thanks

    Response:
    Dear Mr. Singh, Thank you so much for your kind comments. They are very much appreciated. The Dolphin Team wish you well in your new home. All the best, Angela.
  • Sean

    Manchester

    11/07/2023

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    Went for Dolphin as they offered to pack and deliver over 2 days which certainly took the stress out of moving day.Lads were friendly, though there were some breakages which we werent able to claim back due to them asking us to sign a waiver after theyd finished unloading.If you use them then ask to see this in the first place as youre supposed to check if things are damaged as theyre being loaded and unloaded.

    Response:
    Dear Sean, Thank you for your kind comments with regard to the removal. I am sorry you experienced a breakage. When customers insure via our company, they have 7 days to notify us of any breakage following the removal. Unfortunately you chose not to insure with us. It is not the waiver you are asked to sign when unloading is finished, this is the delivery note you are asked to sign to confirm everything has been delivered. You still have 7 days after the removal has finished to notify us of any damages if insured. If you would like to contact me directly about this matter, please email me or call. I am happy to speak to you. We wish you well in your new home. Kind regards,
  • Hazel

    Manchester

    5/04/2023

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    Myself and my partner used Dolphin for our house move. They responded quickly via email or WhatsApp. You send them photos for them to gauge the size of van and quote rather than somebody coming to the house to assess which we preferred. We already had the keys so the van arrived in the morning and loaded our pre-packed boxes. The three guys who came were very friendly and professional. They took care with our belongings and stowed them well in the van. A very quick process and I would highly recommend them!

    Response:
    Dear Hazel, Thank you so much for the kind review! It is great to hear feedback about using WhatsApp, as we weren't too sure how customers felt about this. I will pass the amazing feedback onto the crew members. Thank you very much and we all wish you well in your new home. Kind regards, Stephanie
  • Graham Brindley

    Manchester

    27/10/2022

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    Wouldn't hesitate in recommending Dolphin Removals. At fairly short notice they did a remote evaluation of our furniture etc and gave a very competitive quote. We were the top of a chain of seven houses and our solicitor had said it maybe early afternoon before we could have access to our new home so I took out their late key insurance to cover any delay. On the actual day of the move there was a delay at the bottom of the chain so we didn't get the keys until 5:20pm. The removal team were brilliant. They were patient and when we finally got access they worked incredibly hard to get our belongings into the new house. They didn't leave until gone 7pm but they were still polite, patient and smiling despite having then to drive from Shropshire to Liverpool.Thanks very much guys and well done. If you need a removal firm you won't get any better than Dolphin.

    Response:
    Dear Mr. Brindley, Thank you so much for your wonderful review. It is greatly appreciated. All our team work exceptionally hard to ensure all moves are completed efficiently and with a smile. Wishing you well in your home. Kind regards, Angela
  • Alan

    Manchester

    29/09/2022

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    The team were fantastic on the day providing us with a tail lift due to heavy items, they were quick, very efficient and friendly and moved everything without hesitation. Also Greg and his wife Angela were a pleasure to deal with and guided us through the stressful process. Would definitely use again!

    Response:
    Good Morning and thank you for your kind words. I will pass them onto our team. It is always lovely to receive a review. We hope you have settled into your new home and wish you all the best. Kind regards Angela and Greg
  • Mike

    Manchester

    5/08/2022

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    Used Dolphin to move homes. It couldnt have gone smoother. The guys helped no end on removal day. I dont know how they put everything in the van like tetra but would have taken me two vans. Took the hassle out of moving on an already stressful day. Great value for money too.

    Response:
    Dear Mike, Thank you so much for taking the time to write a review. It is greatly appreciated. We are so glad you were happy with our service. The whole team wishes you all the best in your new home. Thanks again.
  • Deborah Cocker

    Manchester

    3/08/2022

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    Dolphin removal were reliable and helpful from our initial enquiry to the removal day. All staff were friendly and helpful on the telephone and the removal team were exceptional. Highly recommended

    Response:
    Dear Mrs. Cocker, Thank you so much for your kind words. They will be passed onto the removal teams who appreciate their hard work being recognised. We always try our best to give the best possible service and are pleased that you found our service exceptional. All the best in your new home from all of us at Dolphin Removals and Storage, Angela and Greg Hollis
  • Cilla Roberts

    Manchester

    11/04/2022

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    Dolphin did a great job with my house move. They were efficient, well organised and did a thorough job. The office staff too were well informed and kept me up to date. It took away all the stress of packing and moving; they did it all to a high standard.I will recommend Dolphin to my family and friends.

    Response:
    Dear Mrs. Roberts, Thank you so much for your kind words and taking the time to leave a lovely review. We appreciate it very much. Wishing you well in your new home. The Dolphin Team
  • Derek Dearden

    Liverpool

    10/12/2021

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    The removal company (dolphin removals ' ) were excellent. Especially the moving guys (Craig and Paul ? ) Nothing was too much trouble to them and they made the occasion stress free.They were a credit to their company.

    Response:
    Dear Mr. Dearden, Thank you so much for taking the time to write a review and for your kind words. They will be passed onto the crew. We wish you all the best in your new home and for 2022. Kind regards Angela Hollis and the Dolphin team.
    More Information

    Areas Covered

    Liverpool (L), Manchester (M)

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