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EJ Moves Ltd

E J Moves

Superb
based on 81 reviews
member since December 2016
leave a review
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Reviews & Ratings
Customer Reviews
  • Kerrie

    Southend-On-Sea

    25/07/2022

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    The Team at EJ Moves couldn't have been better, they were responsive to queries, competitively priced and very helpful. They went the extra mile in ensuring the move went smoothly. They kept me up to date throughout the day and offered solutions when we hit a couple of inevitable moving snags. I would highly recommend EJ Moves Ltd.

  • Stuart Pinch

    Chelmsford

    19/04/2022

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    Went well, nice chaps. Would use again.

  • Paul Luis

    Guildford

    26/03/2022

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    They showed up late and in a bad mood, they didn't communicate with me at all the entire day. Complained about everything loudly as they worked. Told lies to their boss about not knowing what furniture I was moving despite having pictures of all of the items. They then wanted to charge me an extra 120 for a sideboard that they knew I had due to extensive communication from myself to the boss previously. After I said I would leave the sideboard behind and face a 60 fine from my landlord as it was cheaper, they changed their mind and charge me only 80. Then once everything was unpacked at my new property, I realised that they had forgotten my fireplace. Which when I called the company they said what fireplace. So I showed them the photo they already had for said fireplace and they told me they weren't going back for it. Then I got a call from my landlord saying that the removal company hadn't locked the property and the key was missing. So I had to spend 40 on taxis to go back to my property to collect my fireplace myself and to lock up. All in all they are an abysmal company.

  • Soofia Khan

    St-Albans

    17/12/2021

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    Amazing ! The guys packed expertly , they made the whole day less stressful. Polite and on time, highly recommend.

    Response:
    Hello Soofia,Thank you for taking your time to leave us a review! We really happy to hear that you're happy with our team and service we provide. We wish you all the best in your new home!Best Regards
  • Mark Hook

    Rochester

    11/12/2021

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    Our location to move from wasnt the easiest yet the two removal guys took this in their stride. Very careful with our items and very helpful.

    Response:
    Hello Mark,Thank you for taking time to leave us a review. Very nice to hear that you're happy with our team and service we provide.Best Regards
  • Robert Atkinson

    Cambridge

    10/11/2021

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    All went according to plan.Arrived on time and good service.Movers were polite and helpful.

    Response:
    Hi Robert,Thank you for taking time to leave us a review.We wish you all the best in your new home.Best Regards
  • Ellen

    Cambridge

    29/10/2021

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    Would highly recommend EJ moves. They arrived on time, were quick and efficient, and careful with all our things. The 2 men who moved us in were hardworking, Nd really helpful and we really appreciate how they worked around a few problems with our new house! I will definitely be using them again

    Response:
    Hello Ellen,Thank you for taking time to leave us a review. Every feedback very important to us.We wish you all the best in your new home.Best Regards
  • Alex Angear

    Rochester

    24/07/2021

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    Nothing to complain about, a good job done.

    Response:
    Hi Alex,Thank you for your feedback!All the best
  • Annabelle Newman

    Reading

    14/04/2021

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    Peter was amazing, I was let down at the last minute by the removal company I had booked and Peter saved the day. He was able to book me in at very short notice. Great communications and they guys that did the move were efficient and professional. Highly recommended. I can't thank them enough!

    Response:
    Hello Annabelle,Thank you for your feedback! It's really nice to hear that you're happy with our team and service we provide.All the best
  • Bram Waring

    Rochester

    27/03/2021

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    Peter who orchestrated process great. Team who collected and delivered friendly. Very personal experience for me which was good. Covid impact my process which was a shame but Peter did all he could to support. I would recommend.

    Response:
    Hi Bram,Thank you for your review! Great to hear that you're happy with our service. Best Regards
  • Martin Scott

    Stevenage

    29/12/2020

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    Short Summary:

    Put old lady in danger by refusing to wear covid masks. Liked saying 'no' to requests. This destroyed the polite, helpful and responsive service from Peter in head office.



    Longer version:

    The person I liaised with in the office (Peter?) was very polite, helpful and response. I cannot fault that part of the service.

    On the day the van turned up on time. Unfortunately everything was too much trouble for the 3 men that came with the van. The first alarm was that the men refused to wear masks even though they were moving house for a 96 year old lady (!!!!). They seemed to have no thought of keeping her covid safety in mind.

    They were also super quick to tell me what they couldn't do. When I asked them to move a medium sized pot plant, they said 'we don't do that'. When I asked them to take the back off a sofa 'we don't do that'

    They did the basic service efficiently enough, but were very quick to say 'no' enthusiastically when asked to do something even slightly out of the ordinary. In fact, 'no' was their favourite word of the day. But for me, putting an old lady at risk by failing to wear a mask. That was unforgivable!

    Response:
    Thank you for your feedback, sorry to hear that the removal day did not meet your expectations. That being said your feedback is a concern to us, please note that we take all matters of health and safety very seriously and will be investigating the the removal team whom was responsible for breaking our guidelines.I wish you all the best in your new home.Kind Regards
  • Peter Goodwin

    St-Albans

    21/12/2020

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    Very friendly efficient service

    Response:
    Hi Peter,Thank you for your feedback!Kind Regards
  • Ben

    Guildford

    21/12/2020

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    Great service, thorough quoting service, good pricing.
    Team was on time, and worked diligently throughout the day.

    No items were damaged, nor any walls etc on the way in or out. What impressed me was the team communicated well and worked strongly together.

    Response:
    Thanks you Ben for taking time to review your move.We wish you the very best and keep safe.Kind regards,
  • David Thompson

    Southend-On-Sea

    14/12/2020

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    Very pleased. Turned up early. Very professional.
    Well priced.

    Response:
    Hi David,Thank you for your review! Great to hear that you're happy with our service.Best Regards
  • Zoe Fergus

    Chelmsford

    26/11/2020

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    Great service, very quick the move was completely seamless just as we went back into lockdown. Thank you!

    Response:
    Hi Zoe,Thank you for your feedback! We're happy to hear that you satisfy with our service.Kind Regards
  • David O'donnell

    St-Albans

    1/10/2020

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    Very hard workers. We felt like we had the A-Team of removal men.

    Response:
    Hi David,Thank you for your feedback!It's very nice to hear that you're happy with our team.All the best
  • Mark

    Guildford

    14/08/2020

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    Fantastic service from start to finish. Price was great and the move was completed professionally on the

    Response:
    Hi Mark,Thank you for your feedback! We're happy to hear that you satisfy with our service.Kind Regards
  • Mema Kavga

    Reading

    8/08/2020

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    Excellent professional work and flexibility. Highly recommended

    Response:
    Hello Mema,Thank you for your feedback!Best Regards
  • Elizabeth Brennan

    Reading

    5/08/2020

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    Very efficient service. Peter and his team were great to work with. I'd recommend EJ Moves to a friend.

    Response:
    Hi Elizabeth,Thank you for your feedback!Best Regards
  • Rajat Saxena

    Redhill

    3/08/2020

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    Being my 1st removal i will say one word Amazing, Superb!!!

    Response:
    Hi Rajat,Thank you for your feedback, it's really nice to hear that you're happy with our service.Best Regards
  • Karen Brann

    Rochester

    17/07/2020

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    Absolutely amazing guys helped us move. A very long and potentially stressful day was made so much easier. They had a very long wait, didna??t complain or moan once about being left in their van for hours, and moved everything with a smile! Items were packed properly and moved about with care and attention as if it was their own. Would definitely recommend to everyone- beat all other Companies on price and couldna??t be happier.

    Response:
    Hi Karen,Thank you for your feedback, it's very nice to see that you're happy with our service and our team.All the best in your new home!Best Regards
  • Jo

    Luton

    14/07/2020

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    Fair price. Had 3 removal men, all of them extremely helpful, made the move nice and easy, excellent customer service. Would recommend.

    Response:
    Ho Jo,Thank you for your feedback! It's really nice to hear that you're happy with our team and our service!We would like to wish you all the best in your new home!Best Regards
  • Luke Redding

    Rochester

    13/05/2020

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    The service pre move was excellent and they were very accommodating and the team on the day were brilliant. Takes the stress out of the whole - definitely money well spent.

    Response:
    Hi Luke,Thank you for your valued feedback! Best Regards
  • Jacqui Rock

    Chelmsford

    8/04/2020

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    Fabulous service . Peter and the team are best in class. Will use again.

    Response:
    Hi Jacqui,Thank you for your valued feedback!Bets Regards
  • Batia Gourin

    Hemel Hempstead

    6/04/2020

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    The communication before the removal date was very understanding and flexible.
    On the day the team arrived on time worked efficiently and with care.
    I will definitely use their services again.

    Response:
    Hi Batia,Thank you for your valued feedback!Best Regards
  • Rebecca Noakes

    Cambridge

    27/03/2020

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    A company who refused mid-move to move all my belongings until I paid them another A?120. Office guy shockingly bad holding me to ransom and the mover chaps that turned up were continually on their phones, rude and ignorant. I would never recommend this company to anyone as quoted one cost but got the schedule wrong and the date of move causing me a real headache and on the day all hell broke loose with the movers.

    Response:
    Hi Rebecca,We agreed a price when we went through your inventory prior to your removal.(There was communication between the removal team and the office to find the best offer for you) this was the reason why they were on the phone.On the removal day you were extremely rude to the removal team but in spite this they continued to be profession and finish the job. The review has come as a surprise, even though the day started off rocky by the end of the day you were complimentary towards the removal team, you apologised for your behaviour and you tipped them. Nonetheless we wish you all the best in your new home
  • Judith Weller

    Reading

    18/03/2020

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    Fast, friendly and very courteous. They made a stressful day very easy and stress free. Thank you.

    Response:
    Hi Judith,Thank you for your feedback!Best Regards
  • Sally Gorman

    Colchester

    20/02/2020

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    Very quick ,handled items with care

    Response:
    Hi Sally,Thank you for your review!Best Regards
  • Neil Bartlett

    Slough

    17/01/2020

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    Cannot fault them at all. Called me before to ensure I was ready and the two lads were so careful with the packing. Great service. I would highly recommend

    Response:
    Hi Neil,Thank you for your value feedback! It's really important to us.Best Regards
  • Misbah Nathu

    Slough

    13/01/2020

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    Very efficient service. Good value for money.

    Response:
    Hi Misbah,Thank you for your feedback!Kind Regards
  • Esther

    Hemel Hempstead

    26/12/2019

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    On arrival, 2 men with no uniform arrived and asked to be shown what needed to be moved. They were not cautious and unfriendly until my husband asked them if there was a problem. They informed us that they will not be carrying anything that is not on the list and that this was according to their terms and condition.
    I didna??t have any hope of moving everything as they stalled at any opportunity they had, for example, they sat in their van using their phones at every opportunity.
    I was encouraged after eventually speaking to their manager Peter who took the remaining payment but seized communication even before the move was complete.
    In the end, they dismantled my back garden table and trampoline and damped them in my backyard without reassembling and left my daughtera??s slide in the old property and stated that it couldna??t fit.
    I took pictures of my backyard and have made several attempts to contact Peter or Ejmoves on phone and email without success.
    I would not recommend Ejmoves to anyone. Please do your research before you hire.

  • Julie Durber

    Stevenage

    17/11/2019

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    The 3 guys who came with two transits were brilliant! Couldna??t fault at all . Friendly and accommodating. And had other quotes higher priced . Very satisfied

    Response:
    Hi Julie,Thank you for your feedback!Kind Regards
  • Malik Tokwe

    Brighton

    13/11/2019

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    They told us to pay a A?1280. For a full packing service. After delivering our possessions a day later and we slept on the floor in winter night without our belongings they requested we pay A?300 extra to what they quoted us.
    Then threatened to take our stuff after we raised a complaint

    Communication was horrible.
    They will bring boxes so little a cat wouldn't fit in.

    Unprofessional staff

    Left some of our possession behind.

    The frustration they caused is in our moving has been unbearable.

  • Danielle Prior

    Southend-On-Sea

    26/09/2019

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    The day was very stressful as I got a quote for a small two bed flat with no appliances or bedroom furniture to move. It was inline with other quotes. A list of items was provided but not in full detail and I have never had to do this with any previous move or company. On the day they half loaded my belongings and then refused to do the rest until I spoke to the office who didn't come back to me straight away so I was very stressed. They actually hadn't even loaded everything that was listed. Then charged me extra. I have never had this with any other removals before. They also said they don't wait and I explained its a normal move where we need to wait for the completion of the sale around lunch time and they proceeded to try and charge me per A?50/hour. In the end i did pay more than the quote because I just wanted it sorted but it was more the stress of the situation that was a problem to me. Being a single woman moving on her own it was unnecessary stress. They should have priced the job properly to start with and come to the property and worked out what was being moved.

    Response:
    Hello Danielle,Thank you for your feedback.Prior to your removal we had gone through a detailed online inventory which had calculated to a total of 536 cubic feet.We understand that sometimes customers inventory's may not be 100% accurate and in most cases we will always provide a bigger vehicle capacity than what had been discussed.Following your booking we had also sent you our terms and conditions as well as a breakdown of the list of furniture we had been contracted to move.The vehicle capacity sent for your removal was 850 cubic feet, nearly 1/3 more than what you had been charged for. However when we had loaded your furniture the vehicle was full to capacity.At no point after booking your removal did you mention there may possibly be additional items.In the removal quote and in the booking confirmation it clearly states that if we our waiting for more than 2 hours before accessing the new property there will be a charge of A?50 per hour.We waiting close to 4 hours before getting access into your new home.We did not charge you for the additional items we moved on the removal day but we thought it was only fair to charge A?50 extra for the additional 2 hours we had waited on the day.We wish you all the best in your new home!Best Regards
  • Anum

    Southend-On-Sea

    19/09/2019

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    Overall, a good experience with the company. They were careful with the furniture.

    Response:
    Hi Anum,Thank you for your feedback!Kind Regards
  • Karen Marks

    Rochester

    22/08/2019

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    The 2 men could not have been nicer or more helpful nothing was too much trouble, the only downside was the van was not quiet big enough so we had to do two trips, it was only around the corner but at the end everything was a little rushed.

    Response:
    Hi Karen,Thank you for your feedback! Kind Regards
  • Maria Beavon

    Reading

    12/08/2019

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    Fantastic company! 2 really nice guys made my moving day a breeze! Would recommend EJ MOVES and Peter every day!

    Response:
    Hi Maria,Thank you for your feedback! We really appreciate it.Best Regards
  • Robert Sutter

    Guildford

    7/08/2019

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    Did exactly what they said, for the price, kept us informed.

    Response:
    Hi Robert,Thank you for your feedback!It's very nice to hear that you're happy with our service!Kind Regards
  • Annie Askew

    Reading

    29/07/2019

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    They were wonderful. Efficient , polite and really hard working. They definitely took the stress out of moving. Would highly recommend them.

    Response:
    Hi Annie,Thank you for your feedback it's really important to us.Kind Regards
  • Mark Foster

    Guildford

    8/06/2019

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    Great manager, didn't come to view to quote, all done over phone. Was told a big truck would do the move but two vans turn up. We ended up having to hire two vans to move the rest the removal vans couldn't take. Manager did give A?150 off but that didn't cover what we had spent out.

    Response:
    Hi Mark,Thank you for your feedback it's really important to us.Kind Regards
  • Laurie Ravello

    Stevenage

    10/05/2019

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    Very professional service provided with excellent price. I would highly recommend EJ Moves

    Response:
    Hi Laurie,Thank you for your feedback, it's really important to us.Very nice to hear that you're happy with service we provide.
  • Jerusha Varley

    Reading

    10/05/2019

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    Was running late. Promised 2 vans at 9am 2nd van did not turn up till 5. Staff did not speak fluent english was hard to explain and understand. I ended up packing half the house before and while they were there. Over priced would of been easier to hire a van myself.

    Response:
    Dear Jerusha,Thank you for your feedback and sorry that your removal did not go as expected, nonetheless whilst investigating and speaking with the removal team we had learned that our removal men had been verbally and psychically abused on the removal day. We appreciate the second vehicle had turned up later than expected due to unforeseen circumstances, but we did our best and provided a larger team to compensate and to ensure we completed your removal within the given time frame. As well as not charging you for the additional items you needed moving.For health and safety reasons we will not tolerate any form of abuse towards our members of staff especially when the office had been communicating with you throughout the day to keep you informed.The fact that you have called two of the three removal men a??kidsa?? demonstrates the type of hostile environment our team had to work in.Kind regards
  • Eva Chadwick

    Redhill

    6/05/2019

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    Everyone was extremely helpful, kind and efficient - thank you so much

    Response:
    Hi Eva,Thank you for your feedback!
  • Debra Shemilt

    Brighton

    25/03/2019

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    Fantastic guys that moved us, really great! really accommodating and ensured everything was sorted on the day, turned up on time and would highly recommend.

    Response:
    Hi Debra,Thank you for your feedback it's really nice to hear that you're happy with our team and service we provide.
  • Zoe Flynn

    Reading

    24/02/2019

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    Absolutely excellent service and super friendly removal team. They were on time, trustworthy and worked really hard all day. Great job! I am not planning to move again but if I do I will use EJ Moves again.

    Response:
    Hi Zoe,Thank you for your feedback! We really happy to hear that you're happy with our team and service we provide.Kind Regards
  • Kirsty Mckenna

    Tonbridge

    13/02/2019

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    They were absolutely fantastic, friendly, helpful and all went above and beyond

    Response:
    Hi Kirsty,Thank you for your feedback! Very nice to hear that you're happy with service we provide you.Kind Regards
  • Eamonn Deane

    Cambridge

    11/02/2019

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    We would highly recommend the service that we received.

    Audrius and Antanas were very friendly, professional and efficient. They ensured that our house move was as stress free as could be.

    We wouldn't hesitate to recommend EJ Moves to friends and family.

    Response:
    Hi Eamon,Thank you for your feedback! It's really nice to hear that you're happy with our team and service we provide.Best Regards
  • Julia Prior

    Stevenage

    6/02/2019

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    Superb service from beginning to end. Flexible, timely, quick and very good value for money.

    Response:
    Hi Julia,Thank you for your feedback, it's really important to us!
  • Sean O'brien

    Tonbridge

    27/01/2019

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    Excellent Service.
    Used these for a move from outside Brighton to Liverpool and cannot recommend more highly. The three lads arrived on time and were extremely polite and asked lots of questions re what was being moved.
    Upon arrival they then seamlessly unloaded everything and ensured it was all placed in the correct rooms and ready assembled where necessary.
    Would definitely use again.

    Response:
    Hi Sean,Thank you for your feedback!We wish you all the best in your new home.Kind Regards
  • Manolie Fernando

    Colchester

    13/01/2019

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    The guys did a good job . Didna??t have to tell them again, trustworthy honest guys

    Response:
    Hi Manolie,Thank you for your feedback!
  • Abi Brown

    Hemel Hempstead

    5/01/2019

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    Great service from start to finish! Would highly reccomend EJ moves.

    Response:
    Thank you for your feedback! We really appreciate.We wish you all the best in your new home!
  • Oladapo Onayemi

    Southend-On-Sea

    3/01/2019

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    Best moving company ever. Very professional and friendly staff. Moved everything without a hassle. Recommended all the way and will definitely use again if the need arises. Thumbs up

    Response:
    Hi Oladapo,Thank you for your feedback!We happy to help you anytime you need!All the best
  • Emma Teasdale

    Reading

    19/12/2018

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    EJ Moves made my moving experience really simple and easy. Great value for money and really hardworking and efficient on the day, would definitely recommend

    Response:
    Hi Emma,Thank you for your feedback! I hope we can help you in the future!
  • Victoria Graham

    Tonbridge

    14/12/2018

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    I was chased by this removal company to choose them! Having chosen them I was sceptical that they would manage the job.
    However, I was absolutely delighted that the two guys who did the job did it in an incredibly efficient manner and were constantly polite and courteous.
    Very many thanks and a Happy Christmas!

    Response:
    Hi Victoria,Thank you for your feedback we really appreciate it.We really happy to hear that service we provide you and team on the day were good.Thank you for wishes! All the best in your new house!Kind Regards
  • Simon Ryan

    Brighton

    12/12/2018

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    Expensive but most others were not available on this date.

    The 2 guys were great! I really mean it! Really on it in terms of getting it done as quickly as possible and also really friendly. Both worked really hard as well.

    Unfortunately made a hole in a wall whilst moving my sofa as we were having trouble dismantling at first.

    Would recommend to a friend

    Response:
    Hi Simon,Thank you for your feedback!This is a first time we hear about damage, office haven't been informed before.Great to hear that you're happy with our team on the day!We wish you all the best in your new home!
  • Jose Belda

    Redhill

    13/11/2018

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    I do not know about the company, only about the people who helped us on the day, Andreous and Marios, as they were very personable, very polite and provided an excellent service.

    This rating is about them

    Response:
    Hi Jose,Thank you for your feedback it's really important to us!All the best in your new home!
  • Andy Wyatt

    Hemel Hempstead

    30/10/2018

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    Great service. A little error early on with the booking was very quickly sorted. On the day the guys were quite splendid and wouldn't even let me help, real power houses.

    If I had one improvement to make it would be a method of payment being set up prior to the day as being presented with a photo of a credit card to pay to is a little disconcerting.

    Response:
    Hi Andy,Thank you for your feedback it's really important to us.
  • Alan Armstrong

    Reading

    19/10/2018

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    An excellent service.
    Two men turned up in a 2.5 t van, as arranged.
    They dismantled beds and wardrobes, pack the van with dozens of boxes and took it to the new house. The van was unloaded, the beds and wardrobes re-assembled and the boxes placed in the rooms indicated.
    We returned to my old house and loaded the van again.
    The entire job took 8 hours. I was very pleased.

    Response:
    Hi Alan,Thank you for your feedback we really appreciate!Kind Regards
  • Romen

    Hemel Hempstead

    12/09/2018

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    Everything went very good. Good value for money.

    Response:
    Hi Romen,Thank you for your feedback!
  • Sarah Vicary

    Norwich

    8/09/2018

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    Fantastic experience! Having moved myself on many occasions, this move was a breeze! The two guys were friendly, polite and so helpful. Would definitely recommend the company.

    Response:
    Hi Sarah,Thank you for your feedback, we much appreciated!
  • Kevin Allen

    Reading

    2/07/2018

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    They were very good, great communication and they worked tirelessly on what was a very long day.

    Response:
    Hi Kevin,Thank you for your feedback!All the best!
  • Sarah Carter

    Chelmsford

    23/05/2018

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    Made everything easy. Removal guys really friendly and helpful. Checked in with us all through removal to make sure we were happy. Great service.

    Response:
    Dear Sarah,Thank you for your feedback! I hope we can help you any time you need removals service!All the best in your new home!
  • Steven Lord

    Hemel Hempstead

    18/05/2018

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    Polite and helpful staff. Superb.

    Response:
    Hello Steven,Thank you for your feedback!It's really nice to hear that you happy with our service!
  • Ken Strettle

    Reading

    14/05/2018

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    No home survey was done so not all effects would fit wanted A?600 for extra trip.

    I used my own car instead. Movers where excellent just the sales guy was unreasonable.

    Response:
    Thank you for choosing EJMoves to carry out your move.When we spoke with you on the phone and we ask you list of items and boxes - List you provide we add to our items calculator and it shows that one vehicle is more than enough.On the day we discover more stuff, that's why we offer you second vehicle. A?600 was offered because your move wasn't local it was from Reading to Nottingham about 3h to drive with removal vehicle and it's last minute extra man and vehicle call out!We are happy to hear that Movers where excellent!Thank you for your feedback and all the best in your new home!
  • Richard Blake

    Hemel Hempstead

    12/05/2018

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    Quote created over the phone, make sure that you run through everything as the Vans provided were not large enough so we had to make 10 runs in the car. making the day more stressful than it needed to be. Also check what assemble and reassemble means, I ended up doing a lot myself. Guys very hard working and did a fair job.

    Response:
    Hi Richard,Thanks for the feedback. We gave you an option for a 2nd trip at an extra cost, that you didn't want to go for. As it was an extremely local move, you said you were happy to move the rest yourself. We only reassemble furniture that we dismantle in the first place. As we cant be held liable for reassembling furniture incorrectly, that we didn't dismantle. We want to thank you for using our service, and we wish you all the best in your new home.
  • Peter Coverdale

    Hemel Hempstead

    10/05/2018

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    Very thorough service, even though it took longer than anticipated due to heavy traffic on M1. Friendly, obliging and willing chaps with no complaining!
    Well recommended!

    Response:
    Thank you Peter for your feedback! Great to hear that you're happy with our team and service!
  • Annabelle Briscall

    Brighton

    4/05/2018

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    Excellent service from start to finish. Prompt; polite; helpful; and made moving day smooth and stress free.

    Response:
    Annabelle,Thank you for your feedback, it's really important to us.Kind Regards
  • Colin

    Redhill

    16/04/2018

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    The two guys on moving day were courteous, well trained, and took good care with all of the items they were moving. They were also quick to travel the 300 miles to my new address, which helped shorten a potentially very long day.

    Response:
    Hello Colin,Thank you for choosing us to help you with the move.All the best
  • Emma Freeman-Ames

    Hemel Hempstead

    11/04/2018

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    No complaints. Went very smoothly.

    Response:
    Dear Emma,Thank you for your feedback.
  • Swatee Ross

    Guildford

    7/04/2018

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    The guys who were helping with the move were great. Very understanding and helpful. Got all the furniture in safely. No damages. Very careful and all done in time.

    Response:
    Hello Swatee, Thank you for your feedback.All the best in your new home.
  • Irena Whatling

    Rochester

    29/03/2018

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    We had an extremely stressful moving day with severe completion delays. EJ Movers were excellent, organised and understanding.

    Response:
    Hi Irena,Thank you for your feedback, we really appreciate.
  • Andrew Page

    Redhill

    26/03/2018

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    Incompetent and dishonest.

    Sent a team with no equipment.

    Attempted to increase the price during the move.

    Refused to acknowledge serious damage they caused or provide insurance details.

    Pursuing them legally.

    Avoid.

    Response:
    Dear Andrew Thanks for feeding back to us, we were happy to assist you in the adverse weather condition of the snow. The transport manager has reported the men were equipped to do the job.We are still dealing and investigating your case. We have asked you on 2 separate occasions to provide photographic proof of your claims of damage which you have failed to do.Until we have these pictures there's nothing more we can do. To become a verified partner of Compare My Move, you need the relevant and necessary insurance documents which they check and approve. There are steps any customer will need to follow before a claim is put forward. We were willing to help you. Like we are with all our customers. We sent an 850 cubic feet Luton van, instead of a 750 cubic feet Luton van. So more space at no extra cost to you. We wish you all the best and thanks for letting us help you move.
  • Mark Allen

    Reading

    25/03/2018

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    A couple pieces of furniture had some minor damage, but on the whole the service was very good.

    Response:
    Hi Mark,Thanks for selecting us to help with your move.We had no idea any damage was caused and this is the first we are hearing about.Any damage claims have to be reported to us with picture within 7 days.We want to thank you again for selecting us and all the best in your new home.
  • Rachel Hickflay

    Tonbridge

    24/03/2018

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    When the removal team turned up, I was already stressed, but they were amazing! So polite, friendly and hard working, I really couldn't believe how quickly they moved everything and we had a LOT of stuff to move. They were also really good despite our move being complicated as we were moving out of our parents' homes in multiple locations, with stuff stored in garages, attics, several rooms across the houses, but they did it all with a smile. I am so glad we chose them and I highly recommend them for anyone wanting a stress and hassle free move.

    Response:
    Thank you for feedback, really nice to hear that you're happy with our service.
  • Neil Evans

    Rochester

    19/03/2018

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    Van was a little too small and had to leave some stuff behind at last min. The guys were very good tho and did all they could but the truck was full to the brim.

    Response:
    Thank you for your feedback.
  • Marina

    Cambridge

    8/03/2018

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    Very professional and fast. I would definitely recommend them.

    Response:
    Marina,Thank you for your feedback! Very nice to hear that you're happy with our service!
  • Matthee Barradell

    Cambridge

    23/01/2018

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    My partner and I were amazed at the professionalism and sheer hard work the guys put into our move! It was a little walk from the truck / van to the flat we moved into and they didn't huff or complain once!

    They dismantled and rebuilt all the furniture where we wanted it, all our property arrived in exactly the same condition as when loaded and the service was prompt and on time.

    Can't reccommend these guys enough, truly excellent service!

    Response:
    Hello Matthee,Thank you for your feedback, I hope we see you again.Best Regards
  • James O'connell

    St-Albans

    20/01/2018

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    Great duo that had our entire office moved within a few hours.

    Very impressed with how smooth it all went.

    Response:
    Hello James,Thank you for your feedback.We ready to help you any time you need!Best Regards
  • Julie Saunders

    Cambridge

    3/11/2017

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    Amazing team... very hard working on time polite helpful and extremely careful throughout the entire move.
    Wish I could tell everyone that's about to move to use this company !!!
    Well done guys you were the best !!!!!

    Response:
    Thank you for your feedback Julie, we happy to hear that your experience with our team was great.
  • Abby Evely

    Reading

    11/10/2017

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    Turned up late, all the guys were pleasant enough but English was not their first language, we asked them not to take some bags and they took them anyway (despite leaving them in the downstairs loo with the door closed). We then trusted them to take our belongings and store them for a week. This was a mistake. On their return (when they eventually turned up) only one of the crew was the same as the removal. They then tried to deliver items that weren't ours back to us, damaged our walls on carrying items back upstairs and put heavy item,s back in the wrong places and myself and my husband then had to try and move once they had left. Our items that were missing were lost and after trying to claim back for the items they told us we were lying and the items had never been there in the first place (it was a set of ladders and a bicycle stand - hardly items you would lie about) the claims procedure was laboured but eventually had our money for walls to be repaired and our replacement items once we had threatened legal advice. I would not recommend them to anyone

    Response:
    Hello, Thanks for your review, we are always looking for new ways to improve our service.This was a 2 part removal. With 7 days free storage at a heavy discounted rate. Do bear in mind we didn't charge for the storage.The men apologized for the damaged caused. Our claims team attended to your needs right away. We requested pictures from yourself, which came back to us a week or so later. Regarding the missing items, the loft ladder and bike stand, we still don't know how and why they went missing. The men doubled checked the storage unit where we held your items and we couldn't find them. We still bought you the replacement items as requested. This was against our customer service and claims teams policy because you could not provide proof of purchase. We did it out of good will. We believe our service and price deserve more than a 1 star. Because you got 2 x 3 bedroom house removal and 7 days free storage for A?1250 Inc vat and no hidden or extra charges. We believe the issues were resolved in a timely manner, both items replaced almost instantly. And money sent to you to help cover the cost of repairs to the 3 or 4 marks caused by our team. We requested 3 quotes from you for repairs and again we had your response in 2 - 3 weeks. No legal action was needed or taken here, just a few friendly emails back and forth. Our men do speak English, do take a look at our reviews on our site.We want to thank you for letting us help you move and thank you for your feedback.Kind regards
  • Stuart Cox

    Reading

    13/08/2017

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    Worked very hard.

    Response:
    Hello Stuart, Thank you for your feedback.We're happy to help you in the future if you need removal service. Kind Regards
    Happy Movers

    Our Happy Movers feature highlights our many satisfied customers who received not only great service from Compare My Move but our removal partners too. Here we showcase Annabelle Newman who needed a removal team last minute. She used EJ Moves who worked "like machines" and were able to move her into her new home swiftly.

    Annabelle Newman

    "They had really good reviews. That was very important. Your whole life is going off in a lorry without you! They really, really were great, I couldn’t fault them. The guys that did the removal were just like machines, they came in and got it done, I couldn’t fault them at all and I’m eternally grateful.”

    read more
    More Information

    Areas Covered

    St-Albans (AL), Cambridge (CB), Chelmsford (CM), Colchester (CO), Guildford (GU), Hemel Hempstead (HP), Luton (LU), Rochester (ME), Reading (RG), Redhill (RH), Stevenage (SG), Slough (SL), Southend-on-Sea (SS), Tonbridge (TN)

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