FA Removals

FA Removals

London
Great
based on 55 reviews
member since October 2015
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Reviews & Ratings
Customer Reviews
  • Duncan Haines

    Chislehurst

    4/07/2020

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    The quotation was very competitive and the sales guy very assuring, they took all the details and we went with their advice on vans/boxes etc. I would not use again for the following reasons:
    1. Prepacking - they arrived at 3pm the day before the move as opposed to the 9am
    2. The didn't have enough boxes to pack all our stuff in so bought more on the day we were moving.
    3. They were short staff, had I not been packing and loading the van we would not have been out in time
    4. They didn't have enough space in their lorries to accommodate our goods so we were not completely moved out in time and had to pick up the rest at a later point
    5. Half way through unpacking they stopped and demanded payment of the balance of the moving costs. This was very aggressively done and they were clear they would not unpack anymore until the funds were received.
    6. A number of items were damaged and despite saying they have insurance, I have never been able to receive any payment. I have phoned and sent numerous emails.

  • Wilson De Santana

    London

    20/10/2019

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    Fantastic service, friendly personnel for a fair price. Highly recommend them !

  • Louise Moist

    London

    22/08/2019

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    Great price and communication in booking the job, and the guys who came were professional and quick. Recommend them!

  • Simon Davis

    Twickenham

    24/07/2019

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    Used FA Removals to clear my house into storage and they were excellent...polite, efficient, thorough, well insured and well priced vs the competition. Excellent, thanks

  • Keith Alcorn

    London

    28/05/2019

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    Very efficient on the day, and the packing service was well worth the extra expense. The initial assessment visit was far more thorough than by other companies and gave me confidence that I was dealing with an experienced removal company.

  • Janice Haycocks

    Bromley

    23/05/2019

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    Very efficient from giving a quote to the day of moving and would definitely recommend. Very competitive price too.

  • Malcolm Richards

    London

    5/03/2019

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    FA Removals moved us from London to Somerset. From packing up the house on Thursday through to moving us on Friday - we found the staff to be highly professional and courteous, and they treated our furniture and belongings with great care. I'd highly recommend FA Removals to anyone considering using a removals service as they offer both professionalism and value for money.

  • George Garner

    London

    31/12/2018

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    We had a tough job, moving a LOT of delicate, high value items from a 1st floor flat to a 2nd floor flat. The 3 man team were excellent and worked non-stop and, most importantly for me, they paid attention to requests for handling delicate items. Everything was delivered to the new flat in the condition it was packed in - would highly recommend this service!

  • Karen Durham-Diggins

    London

    13/12/2018

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    Great team of people from start to finish. The actual removal men worked so hard and were careful with everything. Many thanks

  • Joe Cullen

    Uxbridge

    15/11/2018

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    The removal guys came on time, treated our furniture and boxes with care and worked hard throughout the day. Very happy all round.

  • Emily Hill

    Swanley

    9/11/2018

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    Move was quick and stress-free. Very pleased

  • Oleksandr Kruk

    London

    30/10/2018

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    FARemovals was very professional and organised with the move. Will use them again on the next move.

  • Ruby Sharma

    London

    7/10/2018

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    Rain was forecast for the morning, so the team arrived earlier than booked and managed to pack everything into the vans ahead of the rain starting. It had started raining by the time it came to unloading at the other side and they put down rain blankets in the hallway to save wet footprints.
    Great service, very polite team, nothing damaged.
    Would highly recommend.

  • Joanne Murphy

    London

    3/09/2018

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    First time using a removal service and I wasn't sure what exactly to expect. FA Removals team were professional from start to finish; making my move easy and stress free. They worked quickly, but with care so my belongings arrived in one piece. Only one item was left in truck, which I missed on my own inspection, and they had returned to London before I realised and they kindly dropped it off for me with a friend with no fuss made.

  • Lili Tcheang

    London

    30/08/2018

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    Great movers. Came and packed up the day before. On the move day, the guys worked really hard, had a good work ethic and were very respectful of the new house making sure to move things carefully. A few minor scuffs and scrapes on furniture that could be wiped down and only one thing got broken, so not bad given that we had to move from a 4-storey house with lots of stuff.

  • Richard Hartfield

    Leatherhead

    13/08/2018

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    FA Removals were prompt, curteous and careful

  • Ana Julián

    London

    16/05/2018

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    Perfect,very professional, efficient and friendly staff.

  • Angie Mahase

    West Drayton

    30/04/2018

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    Very hard working men and with a very pleasant way.

  • Michelle

    London

    18/04/2018

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    Absolutely brilliant. I have a misaligned spine and the 2 guys helping were a god send. Arrived early, did all the lifting, nothing damaged and felt safe too. Thank you so much. If you are looking for removals PLEASE check these guys out before you go anywhere else! they’re great!

  • Nicola Eyre

    London

    15/04/2018

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    Quick, easy and friendly service, I had absolute confidence in our removers

  • Sharon Jacques

    London

    14/04/2018

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    Great service - thank you! I would recommend FA removals.

  • Jo Hackett

    London

    10/03/2018

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    Very friendly and efficient, very happy with the service.

  • Liz Caldwell

    London

    16/02/2018

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    FA were great from start to finish. We had to change dates several times, had our moving day pushed back at the last minute - and the team were extremely accommodating.
    The move itself was fast, efficient and without any kind of incident. All fragile items were in the exact condition they were removed in. Will happily use again!

  • Felix Gott

    London

    28/11/2017

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    FA Removals were friendly, helpful and incredibly efficient. Nothing was broken during the move, which was fast and stress free, and they were happy to dismantle and reassemble my furniture, which I was very grateful for.

  • John

    Orpington

    15/08/2017

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    FA Removals were very professional and they helped us immensely. Excellent value for money. I was very impressed. We initially contacted another company. They were very greedy and asked for more money when they turned up.

  • Paula

    London

    15/06/2017

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    They were great from the start.

  • Leanne White

    London

    10/11/2018

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    The team were great, understanding and efficient

  • Nicola O'neill

    Worcester Park

    18/05/2018

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    The van was too small for moving all 3 sites into a 4th but the team were great and we did a second round.
    Great people! Thanks for your service

  • Kirsty Butler

    Weybridge

    28/03/2018

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    Fantastic service. They worked so hard.

  • Dotty

    London

    12/03/2018

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    It was very efficient and professional.

  • Miguel Goncalves

    London

    9/10/2019

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    The packing service was excellent and quick. The movers were careful and patient with all our demands and very relaxed with all the stresses of the day. They did a great job, they were funny throughout.

  • Suzanne Walker

    Cobham

    7/10/2018

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    Overall all very good. The moving team, Lucien, Lucasz and co were brilliant. Polite and helpful throughout and worked very hard. Would use FA removals again.

  • Jenny Asher

    London

    12/02/2018

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    Pros: prompt, efficient, friendly, excellent and proficient at disassembling and reassembling furniture. Very good price
    Cons: could have taken slightly more care with delicate and light coloured stuff, there were a few dirty marks on some cream coloured upholstery

  • Lisa Morgan

    Ruislip

    25/01/2018

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    This company were very reasonably priced and did a great job. The guys were very friendly and just got on with the job. Only comments against them were a couple of items got a small bit of damage (ie marks to furniture).

  • Anonymous

    Ruislip

    11/07/2017

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    Good.

  • Prabu N

    Chertsey

    20/05/2018

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    Easy to deal and no nonsense job

  • Mohamed Ahmed

    London

    18/10/2018

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    We hired 2 Luton vans. One turned up on time and the other was three hours late because of a breakdown. The removals guys were good, efficient and careful with the items. I had to chase the company with many phone calls to get an update on the second removals van. I managed to get some money off the final bill, but only after some negotiation.

  • Kristin Hoogland

    London

    14/06/2019

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    Despite coming to view the flat ahead of time, they seemed quite annoyed by the amount that needed to be moved. That being said the move was fast and efficient, nothing was damaged and I was happy with the end result.

  • Betty Corns

    London

    21/08/2018

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    Service was good. The van oad though was overweight and pressure was put on us to pay the removal man extra as he claimed that he could have been (or was - he kept changing his story) stopped and fined £350. They also made a detour to collect a colleague and a large motor engine part which made them later than expected. Having said that I could not fault their removal skills, they worked hard to load and unload the truck. I intended to tip them well anyway and was unhappy with the insistance that there was a fine to be paid.

  • Graham Styles

    London

    9/08/2019

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    If you have a last minute move, they'll get the job done. Using non English speakers to do the move meant boxes weren't labelled accurately and at times it was difficult to direct them. They packed the day before the move. I put clothes out for me to wear the next day; they got packed before I could explain. We've struggled to locate items and found other clothes were mixed together and packed without sufficient care. They work hard and are polite but I'd stick to a reputable family run business of I had the choice.

  • Babar Shafiq

    Morden

    19/06/2019

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    I had arranged for 3 removal men and only two attended. The company would have expected me to pay the agreed price but I called them up and got the price reduced.
    The actual guys on the day worked so hard from 09:00 to 10:00 at night by the time they left my home. I felt sorry for them i really did especially when you know what they’re being paid. They struggled with speaking English but we got by.
    The problem with this company is the huge disconnect between (a) the person who comes round to do the quote for whom nothing is an issue (as he’s not going to be the person doing the job), (b) the person at the office who you liaise with and (c) the actual guys on the ground doing the job.
    This is not what you need on the most stressful day of your life. Like I said the actual guys were really good but my impression of the company is really poor. It feels like their just exploiting the hard working labourers.

  • Julie Jenkins

    Ashtead

    26/02/2019

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    Good quote, pleasant chap visited to give quote. On day of move, men 3 hours late, surly individuals, did a fair job. Used the toilet without asking and left a dreadful smell in loo.

    Response:
    FA Removals would like to apologize for the inconvenience caused due to the delays caused by traffic
  • Ching-Hua Ma

    London

    13/03/2018

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    Did not bring the boxes and wrapping paper on the day as we agreed before.

  • Cyrus Razavi

    London

    2/03/2020

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    Surprisingly, the removals men came unprepared. They forgotten their tools.
    They had to go buy some tools and come back. The tools they used were quite cheap and damaged the heads of many of the screws. In addition they were so slow that I had to lend them my own better tools to do the job and helped them out in screwing some of the furniture back together. I took over and reassembled some of the furniture myself to save time and ensure it was done properly.
    I had to tighten everything one of the guys did after they left. He refused to believe me when I pointed out that he had missed a load of screws and the wardrobe was not meant to be super wobbly. Half the nails for the backboard were scattered on the floor. His attitude was unacceptable.
    Unfortunately he pocketed a load of the screws and caps needed and broke and chipped some of the shelves, so I had to make a trip to IKEA to replace some items and get some spare screws. It was not ideal.
    Some furniture had to be left because it didn't fit in the van.
    I complained to their boss and he has given me a discount, but it has still ended up more expensive than the next quote.Should have gone with another company

  • Suzanne Harvey

    London

    17/08/2019

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    We were told the night before that they couldn't make the 9am appointment, in the end the move did go ahead on time but very stressful. Movers on the day were nice but spoke little English and hadn't been briefed that there was furniture to dismantle - we had to go out and buy them tools to do the job as they had none and communication was an issue. The job overran (which we agreed to pay more for and were fine with) and one of the movers then got extremely angry later in the day, shouting and banging furniture around because they wanted to go to another job. Overall it got the job done but was a difficult experience.

    Response:
    It was agreed with the above customer that all furniture would be dismantled prior to the removal. The customer wanted to add the dismantling and assembly service on the day which meant the removal would take considerably more time than what was originally planned. All FA Removals staff go through a rigorous training program in customer service and would be reprimanded if they failed to meet our high standards. The customer above made no mention of any staff member being angry or banging furniture on the day and seemed happy with the service on completion of the removal
  • Michaela Cleanthi

    Purley

    1/06/2020

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    Terrible service. My furniture is broken and the company are refusing to provide a claim form. My whole move was so unprofessional. They didn’t mark any of the boxes. And be warned even tho they say pay at the end. They will also refuse to reassemble the furniture until all is payed upfront? Terrible experience and would just appreciate a call back to settle the insurance that seems to be non existent. Terrible service.

    Response:
    No survey was carried out for Ms Cleanthi's removal due to Covid19 and Ms Cleanthi did not want to undertake a video survey. On the removal day, the team were shocked to find 3 floor to ceiling wardrobes and a 200 meters walk from the closest parking bay to Ms Cleanthi's flat, in addition to several other large furniture not mentioned to the service advisor on the phone. The team worked tirelessly for 10 hours and on completion, called the office to take payment. Ms. Cleanthi wanted the team to reassemble a storage sofa bed that had already been assembled because apparently the sofa bed was springing up when the storage was in use. The team explained that the sofa bed was assembled perfectly and the only reason the storage sprung up was because the storage was empty as oppose to full prior to the team dismantling it.
  • Rebecca Millward

    Isleworth

    19/12/2019

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    Really disappointed with the service from FA Removals. I came to check my goods in storage today following their journey from London to Edinburgh. My possessions are well and truly trashed. It looks like boxes were thrown in the storage unit: boxes listed as fragile at the bottom of a stack of 4 other boxes, my mirror smashed, heavy boxes stacked on small boxes that have now collapsed. Really regret using them- stay well clear and pay a little extra for quite service.

  • Cheryl Woodhouse

    Epsom

    12/02/2019

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    Packers did not label the boxes carefully enough. They wrote Kitchen or dining room on the box but not glasses or cutlery or vases.
    On arrival at the new house they did not cover the carpet with sheeting to protect the pale carpet and consequently put muddy footprints on the carpet.
    The removers ran out of time and just dumped everything in the large shed when they could be bothered to walk upstairs.
    They broke bedroom lamps as they were not wrapped up on the day of moving. Although I have written to the company for replacement value they have not contacted me.
    I would not recommend these people.

    Response:
    Mrs. Woodhouse required a last-minute packing and removal service going 200 miles and was told that FA Removals were fully booked but had sub-contractors that could undertake the removals. Mrs. Woodhouse was delighted with the suggestion and proceeded to book.This review should be directed at the company that undertook her removal
  • John Amankwatia

    London

    24/01/2019

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    Very unprofessional. Showed little or no respect to my personal items. Very disappointed with them.

  • David Clark

    London

    12/10/2018

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    Shocking service. Booked to arrive at 9am so that we would be out of the flat at midday. Excuse given that van needed tyre change. Arrived in the flat at 11:45. Went on 40 minute break at 13:15. Eventually left at 16:30. Workman said delay was due to no boxes being available. Final unpacking finished at 20:00. Driver rang ‘boss’ who demanded payment whilst I was on the line and workman was standing over. No doubt to avoid me holding back payment for the inevitable damages that we found. Shocking. Would not recommend. Do not be fooled by the low price if you want a stress-free day.

    Response:
    In response to the above review, the customer was advised similar jobs to his, under normal circumstances, require a minimum of three removal men instead of the two for a packing and removal service that is intended to be completed on the same day. The customer went against our recommendation and opted for a two-man team undertaking a full packing and removal service on the same day, with the desire to be out of the property by noon. The customer was informed that this would be very unlikely given the work that needed to be carried out. The customer insisted on a two-man team, one can only infer that the customer was trying to save money, however, it was never practical given the time limitation. FA Removals agreed to carry out the job and reminded the customer that this will not be completed by 12:00 PM. On the day of the removal, the team worked tirelessly on the removal which was acknowledged by the customer and no damages were reported on the day. FA Removals has since tried to contact the customer several times to get more information regarding the damage and have had no response to emails or phone calls.
  • Elios Dandrea-Harris

    London

    8/08/2020

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    We paid 1500 for premium service; pack unpack disassemble reassemble. We are 2 bed flat to 5 bed house moving 1 mile down the road. Supposed 2 days was then 4 days to complete. By end we just wanted them gone as they had done such bad job we ended up doing it a lot ourselves. Really poor service and the team were not professional but amateurs. Damaged goods, scraped walls and carpets. Damaged furniture reassembled. Didnt bother labelling anything they packed so nothing went back where it should. Franck and his other manager twist the truth and had cheek to demand for advance in payment 500 when work wasnt all done. Team didnt have the tools to do job and had to use all mine, stole my hammer. Used expensive kitchen knife to cut tape and packaging without asking. What kind of removals firm doesnt have a cutting tool for packing service?. No PPE was used by form even thought i requested it more than twice. Expensive for the low quality firm best avoided if you want a good value job look elsewhere.

    Response:
    Mr. Elios booked the packing, removal and unpacking with just 24 hours notice. Mr. Elios was told that because FA Removals were already fully booked, the removal could only be done with the help of contractors. The feedback received from Mr. Elios originally was that the team worked hard and was very polite. Mr. Elios did mention that there were some damages but stated it was minor damages.
  • Rana Karatas

    Kingston Upon Thames

    24/07/2020

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    They arrived 4 hours late,poor customer service,unprofessional service

    Response:
    FA Removals would like to apologize to Rana for the delay in arriving for her removal. The service advisor that booked her removal had been working for 1 week and entered the wrong date in the diary. FA Removals gave Rana a discount but can understand her frustrations. FA Removals have since put new procedures in place to ensure this never happens again.
  • Matthew Smith

    London

    11/11/2019

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    The initial quote we received certainly was not the cheapest, however we went with FA Removals as they sounded the most professional. The movers were the furthest thing from professional. They did not know what they were doing. I feel like I could have rented a truck and packed it up myself in a lot less time and saved a lot more money. They had assured me that any furniture that did not fit into boxes would be wrapped and protected. Not one piece of the larger furniture was protected. We have extensive damage to our brand-new dining room table and other items. The movers just tried to cram everything onto the first truck without covering things. Our mattress was resting on the dirty ground outside when they were re arranging things. They were smoking and spitting all around our house. They did not understand English very well, which made things difficult. They sent the wrong size truck than what was in the quote and had to wait over 2 hours for another truck to come.
    I could not be more displeased with the service received and the office did not want to offer any sort of discount for our troubles. they made that very clear.

  • Paul Mackay

    London

    29/09/2019

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    1. Came and quoted for a job I specifically asked for 1. Relocation 2. Pack and Unpack and Build 3. Removal of boxes 4. Leave hanging boxes for clothes.
    The quote arrived and was accepted. I then took 14 emails to get confirmation of the move! They kept repeating the same questions which began to worry me. We paid our deposit and then it was all downhill.
    They turned up with a small team understaffed and late. They left ALL the boxes outside the door in the rain. I am away so they pressured my wife with two small children into paying and left before the job was done as soon as they got paid. Stay far far away from this clear money grabbing group.

  • Anthony Whale

    London

    18/06/2019

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    Do NOT use this firm. The saying you get what you pay for , never truer than this.
    1 of many things , did not turn up with enough Lorries , despite me booking required number. End result my wife was left sitting in our drive with furniture whilst I had to drive 70 miles to the new house whilst they tried to source another van. There suggestion , oh just leave it on the drive and our driver will do a 140 mile round trip and get it ...

    Response:
    The above customer was advised on numerous occasions that he needed a bigger lorry by the surveyor that visited his property and by members of staff looking after the customer's booking. The customer was adamant that a 7.5t lorry would be adequate and certain items could be left behind if there were any issues. On the day of the removal, the customer was advised by his buyers that everything had to go which lead to FA Removals having to source a van for the customer last minute

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