FA Removals

FA Removals

Great
based on 80 reviews
member since October 2015
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Reviews & Ratings
Customer Reviews
  • Michael Hayes

    London South East

    11/07/2023

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    Did not live up to expectationsDelicate items, lampshades, mirrors etc damaged in transit due to slapdash packingOn site supervision during morning of move very offhand. Improved later with a different supervisor on site.Not sufficient resource allocated to packing

  • Doreen

    London North

    16/06/2023

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    Great bunch of guys, worked hard with a cheery manner, nothing was too much trouble. Very efficient, professional and looked after everything very well indeed. Would definately recommend them.

  • Matt Ward

    London South East

    21/05/2023

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    The guys were great, they packed the van super fast and carefully, and 95% of the house into the one van, they unloaded even faster and even put everything we needed into the correct room. Would definitely use them again and recommend for somebody else.

  • Derek Grant

    Twickenham

    29/03/2023

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    Nice to deal with pre-move and during the move for my elderly mother. Great communication and a friendly and helpful team on the move day. Highly recommended. Thanks guys!

    Response:
    Thank you Derek, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to be of service to you again. All the best to your mother in her new home!
  • Alice

    Bromley

    28/03/2023

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    Excellent!Driver on time and quick.Best quotation.

    Response:
    Thank you Alice , for the amazing review! We put in the work to keep you and all of our clients happy. We hope to be of service to you again. All the best in your new home!
  • Emily Simkins

    Harrow

    21/02/2023

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    A huge thank you to the FA team for excellent customer service from start to finish. They arranged a video call to see how many items we had to move and correctly judge the size of van and number of movers needed. The guys who moved us in were amazing, so friendly and patient. I can't believe how much there was to move, but they took it in their stride and did a great job. They were obvious pros at packing the van and everything arrived in perfect condition. I would definitely recommend them. They also called before to let us know they were on their way with an ETA. Thank you!

    Response:
    Thank you Emily, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to be of service to you again. All the best in your new home!
  • Christine Brennan

    London South East

    20/02/2023

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    Very helpful office staff. Quick to answer all my questions. Only company that sent someone in person to estimate. Guys on the day of the move were friendly and very accommodating. Everything was cared for and all arrived in great condition. Would use them again

    Response:
    Thank you Christine, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to be of service to you again. All the best in your new home!
  • Debbie Williams

    Harrow

    14/02/2023

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    From the beginning of the process with initial contact and a video call from the very efficient Gemma, to the unloading of the last piece of furniture by Greg and Josh, our experience with Fa Removals was very positive.

    Response:
    Thank you Debbie, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to be of service to you, family or friends again in the future. All the best in your new home!
  • Eamon Mclaughlin

    London South East

    16/12/2022

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    Communication was excellent from day one, with Gemma being very responsive. I was on work calls throughout the day so being able to get fast email responses was key.On the packing day, both guys were very careful and dealt with some issues in the apartment that day around the front door not working properly etc. Everything was packed and the more fragile items were carefully dealt with.On moving day, the guys were very helpful making sure any remaining bits and bobs were accounted for. We had a pickup of a sofa bed and table nearby, that was made easy by both men. They thoroughly bubble wrapped everything that could get scraped or damaged, and generally made little fuss throughout.Would recommend FA removals, especially given the relatively short notice I had to work with - in terms of the move itself.

    Response:
    Thank you for such a lovely review. It has been a pleasure to carry your removals. Please be kind enough to recommend our services to your friends and family as we would be happy to carry out a move for them! FA Removals wishes you many happy years in your new home and if you need a removals company in the future, please do not hesitate to contact us.
  • Dagmar Dvorak

    London North

    24/11/2022

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    The move went really smoothly. The team was really proactive and highly responsive before the move day helping with all questions and specific requirements. On the day the team was very professional and experienced and helped us to move in a very efficient way. No issues what so ever and would use them again anytime!

    Response:
    Thank you so much for your kind words, Dagmar. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with either you, your friends, or your family again in the future and we wish you all the best in your new home.Best WishesFA Removals
  • Ian

    London East

    17/10/2022

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    They made a very stressful time, a lot less so! From the start with their easy and professional communications we felt comfortable and in safe hands. We moved from a first floor flat to a two story house and all along the 4 removal guys were hard working, amiable (with 800 books in boxes having to go up two flights of stairs!) and practical. We had 5 very awkward, heavy and large pieces of furniture and they managed to move everything in without a scratch! The also dissembled a large mirror fronted double wardrobe with internal sliding draws and reassembled it perfectly (and lots of patience!) they worked from 09:00-18:15 and not once did I hear a grumble or a whinge. Yup. Very grateful for making our lives a lot less stressful!

    Response:
    Thank you so much for your kind words, Ian. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with either you, your friends, or your family again in the future!Best Wishes
  • Steven Wilson

    Sutton

    14/10/2022

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    We booked FA removals for a five bedroom property to pack up contents and complete the move. When making the original enquiry I had submitted a video tour of the property so they could fully assess the size of the job and allocate labor accordingly. When accepting there quote,which was not the most competitive we had received but decided that we did not want to be let down on the day so felt that a higher price would offer some form of security for us. When accepting the quote we had contacted the member of staff in charge of admin informing them that as all four properties in the chain were all very local to each other then completion would happen early on the day of moving and we would be required to vacate the property by 11am we would have to start the move by 9am , this was put to them on two separate occasions and both times we were assured that this would happen. On moving day one member of staff arrived at 9am upon contacting FA removals I was told that the remaining staff would not be arriving until 10.30am half an hour before we were due to vacate , the lady's answer ' were we sure we had to vacate by then?' FA told us they had no other staff to assist in the move . They

  • Corinna Zanetti

    Harrow

    1/10/2022

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    Great people, but very slow and all plants were mishandled and damaged. None of the furniture or mattresses were wrapped and protected either so lots of marks and stains.

    Response:
    Dear Corrina, Many thanks for your feedback. Large items are always covered and or wrapped in heavy duty blankets during transit and strapped in for added protection. We were not aware of any damages on your move as you and your husband had confirmed you were happy with the removals. If we had known you were not happy at any stage, we would have looked to rectify this immediately.
  • Anna Franklin

    London East

    7/09/2022

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    Absolutely abhorrent. The 2 guys that were sent to do the job were not up to scratch. One was on his phone for the first 40 minutes meaning that I had to start removing items myself as I was under a time constraint. One item was badly damaged but the company are now ignoring my emails regarding the issue! Someone came to survey the amount that was being moved however one can was not enough which resulted in two trips adding an extra 2 hours to the removal time which could have been avoided if they had provided the right size van. I am honestly out raged with the level of service received. I would not recommend.

  • Anne Denness

    London South East

    2/09/2022

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    Brilliant company. The customer service is first to none. Very easy and simple calculation on costs, very accommodating when I needed to change the date. Guys doing removal super cool about everything. Even after the move when we lost something by mistake they checked every where for it. (It was fault, box was tucked away). Highly recommend them.

    Response:
    Thank you so much for your kind words, Anne. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with either you, your friends, or your family again in the future!Best WishesFA Removals
  • Holly Barnett

    Croydon

    16/08/2022

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    Do not use this company!!! We chose to book a packing/removal company to try to remove some of the stress from the moving experience, but instead they made the whole thing SO horrendous that I spent most of the day in floods of tears. To highlight just a few things:On the removal day, having arrived late, the team took about SEVEN hours to pack our things. This meant that we were three hours late to leave the property, therefore breaching our contract which could have had serious implicationsDespite the fact that a survey was conducted to calculate the packing materials/van/labour needed, there wasnt space in the van for all of our items we therefore had to wait for a further hour and a half for another van to be sentThe way the boxes and van were packed was laughable we witnessed our items literally being thrown into the van photos available Communication and customer service was terrible throughout. I received no apology for the service received and instead got an aggressive email which blamed the heatwave on the day we moved for the issuesthe heatwave ended two days before we movedSo in conclusion- stay away!

    Response:
    Dear Holly, It saddens us that you have resulted to leaving a review, however please allow us to share our side of events. You complained that the the move had taken 7 hours to load. Please bare in mind that you had a very long carry from your property to where the vehicle could park and the 35 degree heat did not help also. You had advised our surveyor that only a couple of items from your garden were to be taken and not the entire garden contents. In turn you had notified us on the day that you were now taking everything. As a good will gesture we provided you with an extra vehicle and team to assist with the removals of the garden items free of charge which is something usually charged when not a fault of the company. The team had arrived in their allotted time as per your booking confirmation email writing. The team loaded all vehicles with the intention of safety first more than anything. As confirmed in email trails, it showed that you were spoken to with kindness and professionalism. We believe we have tried our hardest to come to a solution that would be in your best interest however you were unwilling to meet us half way.
  • Elaine Soul

    London North

    25/07/2022

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    They left alot of stuff in the cellar, the 2 vans were not enough.One item broken as far as I know, also not enough van space for my plant pots,I caught covid, coincidentally from one or more of the removal team, my brother also got covid at the destination of my antiques etc, as they arrived late in Beverley,East YorkshireGreg had attitude, Josh was great apart from standing on a glaatopped lacquer cabinet, I had ladders, however his work ethic was incredibly good, Paul was class

  • Tom Wallington

    Croydon

    26/06/2022

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    Very professional company and would highly recommend

    Response:
    Dear Tom,It was an absolute pleasure doing business with you and thank you for your positive feedback. Should yourself, your family or friends ever need us in the future, please do not hesitate to get in contact with us.Best WishesFA Removals
  • Pedro Hume-Rodriguez

    Bromley

    20/05/2022

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    Customer service from Amy in the office was exceptional and the 2 guys who did the physical move were friendly, upbeat and extremely hard-working. All in all a really good moving experience considering it was a move to half way across the country. Thoroughly recommend.

    Response:
    Dear Pedro,It was an absolute pleasure doing business with you and thank you for your positive feedback. We will pass your feedback onto Amy and the team assigned to your move as they will be most pleased. Should yourself, your family or friends ever need us in the future, please do not hesitate to get in contact with us.Best WishesFA Removals
  • Charlotte Dickenson

    London East

    3/05/2022

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    I would recommend FA removals and will definitely use them again. The process to get a quote was easy and quick. Once we started to pack and needed some adjustments, the team were quick to respond and help. On move in day, the team were on time, friendly, and organised. It was so low stress! They did a fantastic job, really happy with the service.

    Response:
    Dear Charlotte,It was an absolute pleasure doing business with you and thank you for your positive feedback. Should yourself, your family or friends ever need us in the future, please do not hesitate to get in contact with us.Best WishesFA Removals
  • Steve

    London South East

    24/04/2022

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    Mostly good. Premove was fine, the advisor was polite and answered all my questions. The movers turned up on time and got the stuff where it needed to go. The main issue was that having been assured that disassembling and reassembling a sofa would be "no problem" the movers turned up on the day and said they didn't have the right size of spanner for the nuts. I'd have expected a spanner set to be a fairly basic inclusion in a list of tools for a job like this. Ultimately this cost a good bit of time because they had attempted to take it out without disassembly first and got it wedged at the door before a suitable spanner was finally found. This cost a bit of time which isn't great when you pay by the hour. I also took slight umbridge at the insistence on immediate payment by the same advisor over the phone almost immediately after the moverd left... This would've been fine too but I'd just sat down to eat a sandwich and my initial "I'll get that sent over this afternoon" was met with a "can you do it now?". Not the end of the world but it would've been nice to finish my lunch first!

  • Austin

    London North West

    20/03/2022

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    Excellent customer service and very friendly over the phone. Quite responsive and caring, too. The move itself was v smooth. And the movers were just as friendly, and very efficient.

  • Demetris Demetriou

    London East

    7/01/2022

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    Badly organised. Not enough staff to do the job as per agreement. Not enough vans to move our goods. I HAD TO HIRE AN ADDITIONAL VAN FROM ENTERPRISE AND DRIVE IT MYSELF SO THAT THE JOB COULD BE COMPLETED. The move took over 12 hours and the manager thought that this was reasonable and so was the miscalculation of staff and vehicles. The worst company I have ever dealt with.

  • Emma

    London North West

    22/02/2021

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    Really awful. Dont use them. Guy who came to assess how much stuff we had was really friendly and helpful so we decided to use this company despite getting cheaper quotes elsewhere. On moving day men in unmarked vans turned up who had been subcontracted to do the job and were being paid fraction of what wea??re paying. All the promised wardrobe boxes etc failed to materialise. Several bits of furniture couldna??t be moved even though whole flat had been assessed. Several items were badly damaged and company has completely ignored my emails asking about damages.

  • Torsten

    London North West

    30/11/2020

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    Other families, please beware!! Post move service is atrocious. We moved 18 months ago. Items were damaged and we are STILL waiting for the insurance claims. One claim has finally been processed and now they are causing our money to be withheld as they havena??t completed one form. A second claim still hasna??t even been submitted! Ita??s impossible to get them to act, they give the runaround on the phone and dona??t respond to emails. Or they promise to act and call back when they have and never do. Have written 30+ emails and the same number of phone calls. We have been beyond patient and the process is still ongoing. Avoid if you have any other options for a removal firm! (unless you are ok not making a claim or seeking compensation if for any reason your move doesna??t go exactly to plan)

  • Elios Dandrea-Harris

    London South East

    8/08/2020

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    We paid 1500 for premium service; pack unpack disassemble reassemble. We are 2 bed flat to 5 bed house moving 1 mile down the road. Supposed 2 days was then 4 days to complete. By end we just wanted them gone as they had done such bad job we ended up doing it a lot ourselves. Really poor service and the team were not professional but amateurs. Damaged goods, scraped walls and carpets. Damaged furniture reassembled. Didnt bother labelling anything they packed so nothing went back where it should. Franck and his other manager twist the truth and had cheek to demand for advance in payment 500 when work wasnt all done. Team didnt have the tools to do job and had to use all mine, stole my hammer. Used expensive kitchen knife to cut tape and packaging without asking. What kind of removals firm doesnt have a cutting tool for packing service?. No PPE was used by form even thought i requested it more than twice. Expensive for the low quality firm best avoided if you want a good value job look elsewhere.

    Response:
    Mr. Elios booked the packing, removal and unpacking with just 24 hours notice. Mr. Elios was told that because FA Removals were already fully booked, the removal could only be done with the help of contractors. The feedback received from Mr. Elios originally was that the team worked hard and was very polite. Mr. Elios did mention that there were some damages but stated it was minor damages.
  • Rana Karatas

    Kingston-Upon-Thames

    24/07/2020

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    They arrived 4 hours late,poor customer service,unprofessional service

    Response:
    FA Removals would like to apologize to Rana for the delay in arriving for her removal. The service advisor that booked her removal had been working for 1 week and entered the wrong date in the diary. FA Removals gave Rana a discount but can understand her frustrations. FA Removals have since put new procedures in place to ensure this never happens again.
  • Duncan Haines

    Bromley

    4/07/2020

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    The quotation was very competitive and the sales guy very assuring, they took all the details and we went with their advice on vans/boxes etc. I would not use again for the following reasons:

    1. Prepacking - they arrived at 3pm the day before the move as opposed to the 9am
    2. The didn't have enough boxes to pack all our stuff in so bought more on the day we were moving.
    3. They were short staff, had I not been packing and loading the van we would not have been out in time
    4. They didn't have enough space in their lorries to accommodate our goods so we were not completely moved out in time and had to pick up the rest at a later point
    5. Half way through unpacking they stopped and demanded payment of the balance of the moving costs. This was very aggressively done and they were clear they would not unpack anymore until the funds were received.
    6. A number of items were damaged and despite saying they have insurance, I have never been able to receive any payment. I have phoned and sent numerous emails.

  • Michaela Cleanthi

    Croydon

    1/06/2020

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    Terrible service. My furniture is broken and the company are refusing to provide a claim form. My whole move was so unprofessional. They didna??t mark any of the boxes. And be warned even tho they say pay at the end. They will also refuse to reassemble the furniture until all is payed upfront? Terrible experience and would just appreciate a call back to settle the insurance that seems to be non existent. Terrible service.

    Response:
    No survey was carried out for Ms Cleanthi's removal due to Covid19 and Ms Cleanthi did not want to undertake a video survey. On the removal day, the team were shocked to find 3 floor to ceiling wardrobes and a 200 meters walk from the closest parking bay to Ms Cleanthi's flat, in addition to several other large furniture not mentioned to the service advisor on the phone. The team worked tirelessly for 10 hours and on completion, called the office to take payment. Ms. Cleanthi wanted the team to reassemble a storage sofa bed that had already been assembled because apparently the sofa bed was springing up when the storage was in use. The team explained that the sofa bed was assembled perfectly and the only reason the storage sprung up was because the storage was empty as oppose to full prior to the team dismantling it.
  • Cyrus Razavi

    London North

    2/03/2020

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    Surprisingly, the removals men came unprepared. They forgotten their tools.

    They had to go buy some tools and come back. The tools they used were quite cheap and damaged the heads of many of the screws. In addition they were so slow that I had to lend them my own better tools to do the job and helped them out in screwing some of the furniture back together. I took over and reassembled some of the furniture myself to save time and ensure it was done properly.

    I had to tighten everything one of the guys did after they left. He refused to believe me when I pointed out that he had missed a load of screws and the wardrobe was not meant to be super wobbly. Half the nails for the backboard were scattered on the floor. His attitude was unacceptable.

    Unfortunately he pocketed a load of the screws and caps needed and broke and chipped some of the shelves, so I had to make a trip to IKEA to replace some items and get some spare screws. It was not ideal.

    Some furniture had to be left because it didn't fit in the van.

    I complained to their boss and he has given me a discount, but it has still ended up more expensive than the next quote.Should have gone with another company

  • Rebecca Millward

    Twickenham

    19/12/2019

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    Really disappointed with the service from FA Removals. I came to check my goods in storage today following their journey from London to Edinburgh. My possessions are well and truly trashed. It looks like boxes were thrown in the storage unit: boxes listed as fragile at the bottom of a stack of 4 other boxes, my mirror smashed, heavy boxes stacked on small boxes that have now collapsed. Really regret using them- stay well clear and pay a little extra for quite service.

  • Matthew Smith

    London South East

    11/11/2019

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    The initial quote we received certainly was not the cheapest, however we went with FA Removals as they sounded the most professional. The movers were the furthest thing from professional. They did not know what they were doing. I feel like I could have rented a truck and packed it up myself in a lot less time and saved a lot more money. They had assured me that any furniture that did not fit into boxes would be wrapped and protected. Not one piece of the larger furniture was protected. We have extensive damage to our brand-new dining room table and other items. The movers just tried to cram everything onto the first truck without covering things. Our mattress was resting on the dirty ground outside when they were re arranging things. They were smoking and spitting all around our house. They did not understand English very well, which made things difficult. They sent the wrong size truck than what was in the quote and had to wait over 2 hours for another truck to come.

    I could not be more displeased with the service received and the office did not want to offer any sort of discount for our troubles. they made that very clear.

  • Wilson De Santana

    London South East

    20/10/2019

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    Fantastic service, friendly personnel for a fair price. Highly recommend them !

  • Miguel Goncalves

    London South East

    9/10/2019

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    The packing service was excellent and quick. The movers were careful and patient with all our demands and very relaxed with all the stresses of the day. They did a great job, they were funny throughout.

  • Paul Mackay

    London North

    29/09/2019

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    1. Came and quoted for a job I specifically asked for 1. Relocation 2. Pack and Unpack and Build 3. Removal of boxes 4. Leave hanging boxes for clothes.

    The quote arrived and was accepted. I then took 14 emails to get confirmation of the move! They kept repeating the same questions which began to worry me. We paid our deposit and then it was all downhill.

    They turned up with a small team understaffed and late. They left ALL the boxes outside the door in the rain. I am away so they pressured my wife with two small children into paying and left before the job was done as soon as they got paid. Stay far far away from this clear money grabbing group.

  • Louise Moist

    London East

    22/08/2019

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    Great price and communication in booking the job, and the guys who came were professional and quick. Recommend them!

  • Suzanne Harvey

    London South East

    17/08/2019

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    We were told the night before that they couldn't make the 9am appointment, in the end the move did go ahead on time but very stressful. Movers on the day were nice but spoke little English and hadn't been briefed that there was furniture to dismantle - we had to go out and buy them tools to do the job as they had none and communication was an issue. The job overran (which we agreed to pay more for and were fine with) and one of the movers then got extremely angry later in the day, shouting and banging furniture around because they wanted to go to another job. Overall it got the job done but was a difficult experience.

    Response:
    It was agreed with the above customer that all furniture would be dismantled prior to the removal. The customer wanted to add the dismantling and assembly service on the day which meant the removal would take considerably more time than what was originally planned. All FA Removals staff go through a rigorous training program in customer service and would be reprimanded if they failed to meet our high standards. The customer above made no mention of any staff member being angry or banging furniture on the day and seemed happy with the service on completion of the removal
  • Graham Styles

    London South East

    9/08/2019

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    If you have a last minute move, they'll get the job done. Using non English speakers to do the move meant boxes weren't labelled accurately and at times it was difficult to direct them. They packed the day before the move. I put clothes out for me to wear the next day; they got packed before I could explain. We've struggled to locate items and found other clothes were mixed together and packed without sufficient care. They work hard and are polite but I'd stick to a reputable family run business of I had the choice.

  • Simon Davis

    Twickenham

    24/07/2019

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    Used FA Removals to clear my house into storage and they were excellent...polite, efficient, thorough, well insured and well priced vs the competition. Excellent, thanks

  • Babar Shafiq

    Sutton

    19/06/2019

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    I had arranged for 3 removal men and only two attended. The company would have expected me to pay the agreed price but I called them up and got the price reduced.

    The actual guys on the day worked so hard from 09:00 to 10:00 at night by the time they left my home. I felt sorry for them i really did especially when you know what theya??re being paid. They struggled with speaking English but we got by.

    The problem with this company is the huge disconnect between (a) the person who comes round to do the quote for whom nothing is an issue (as hea??s not going to be the person doing the job), (b) the person at the office who you liaise with and (c) the actual guys on the ground doing the job.

    This is not what you need on the most stressful day of your life. Like I said the actual guys were really good but my impression of the company is really poor. It feels like their just exploiting the hard working labourers.

  • Anthony Whale

    London South East

    18/06/2019

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    Do NOT use this firm. The saying you get what you pay for , never truer than this.
    1 of many things , did not turn up with enough Lorries , despite me booking required number. End result my wife was left sitting in our drive with furniture whilst I had to drive 70 miles to the new house whilst they tried to source another van. There suggestion , oh just leave it on the drive and our driver will do a 140 mile round trip and get it ...

    Response:
    The above customer was advised on numerous occasions that he needed a bigger lorry by the surveyor that visited his property and by members of staff looking after the customer's booking. The customer was adamant that a 7.5t lorry would be adequate and certain items could be left behind if there were any issues. On the day of the removal, the customer was advised by his buyers that everything had to go which lead to FA Removals having to source a van for the customer last minute
  • Kristin Hoogland

    London South East

    14/06/2019

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    Despite coming to view the flat ahead of time, they seemed quite annoyed by the amount that needed to be moved. That being said the move was fast and efficient, nothing was damaged and I was happy with the end result.

  • Keith Alcorn

    London South East

    28/05/2019

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    Very efficient on the day, and the packing service was well worth the extra expense. The initial assessment visit was far more thorough than by other companies and gave me confidence that I was dealing with an experienced removal company.

  • Janice Haycocks

    Bromley

    23/05/2019

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    Very efficient from giving a quote to the day of moving and would definitely recommend. Very competitive price too.

  • Malcolm Richards

    London South East

    5/03/2019

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    FA Removals moved us from London to Somerset. From packing up the house on Thursday through to moving us on Friday - we found the staff to be highly professional and courteous, and they treated our furniture and belongings with great care. I'd highly recommend FA Removals to anyone considering using a removals service as they offer both professionalism and value for money.

  • Julie Jenkins

    Kingston-Upon-Thames

    26/02/2019

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    Good quote, pleasant chap visited to give quote. On day of move, men 3 hours late, surly individuals, did a fair job. Used the toilet without asking and left a dreadful smell in loo.

    Response:
    FA Removals would like to apologize for the inconvenience caused due to the delays caused by traffic
  • Cheryl Woodhouse

    Kingston-Upon-Thames

    12/02/2019

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    Packers did not label the boxes carefully enough. They wrote Kitchen or dining room on the box but not glasses or cutlery or vases.

    On arrival at the new house they did not cover the carpet with sheeting to protect the pale carpet and consequently put muddy footprints on the carpet.

    The removers ran out of time and just dumped everything in the large shed when they could be bothered to walk upstairs.

    They broke bedroom lamps as they were not wrapped up on the day of moving. Although I have written to the company for replacement value they have not contacted me.

    I would not recommend these people.

    Response:
    Mrs. Woodhouse required a last-minute packing and removal service going 200 miles and was told that FA Removals were fully booked but had sub-contractors that could undertake the removals. Mrs. Woodhouse was delighted with the suggestion and proceeded to book. This review should be directed at the company that undertook her removal
  • John Amankwatia

    London North

    24/01/2019

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    Very unprofessional. Showed little or no respect to my personal items. Very disappointed with them.

  • George Garner

    London South East

    31/12/2018

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    We had a tough job, moving a LOT of delicate, high value items from a 1st floor flat to a 2nd floor flat. The 3 man team were excellent and worked non-stop and, most importantly for me, they paid attention to requests for handling delicate items. Everything was delivered to the new flat in the condition it was packed in - would highly recommend this service!

  • Karen Durham-Diggins

    London East

    13/12/2018

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    Great team of people from start to finish. The actual removal men worked so hard and were careful with everything. Many thanks

  • Joe Cullen

    Southall

    15/11/2018

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    The removal guys came on time, treated our furniture and boxes with care and worked hard throughout the day. Very happy all round.

  • Leanne White

    London North

    10/11/2018

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    The team were great, understanding and efficient

  • Emily Hill

    Bromley

    9/11/2018

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    Move was quick and stress-free. Very pleased

  • Oleksandr Kruk

    London East

    30/10/2018

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    FARemovals was very professional and organised with the move. Will use them again on the next move.

  • Mohamed Ahmed

    London South East

    18/10/2018

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    We hired 2 Luton vans. One turned up on time and the other was three hours late because of a breakdown. The removals guys were good, efficient and careful with the items. I had to chase the company with many phone calls to get an update on the second removals van. I managed to get some money off the final bill, but only after some negotiation.

  • David Clark

    London East

    12/10/2018

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    Shocking service. Booked to arrive at 9am so that we would be out of the flat at midday. Excuse given that van needed tyre change. Arrived in the flat at 11:45. Went on 40 minute break at 13:15. Eventually left at 16:30. Workman said delay was due to no boxes being available. Final unpacking finished at 20:00. Driver rang a??bossa?? who demanded payment whilst I was on the line and workman was standing over. No doubt to avoid me holding back payment for the inevitable damages that we found. Shocking. Would not recommend. Do not be fooled by the low price if you want a stress-free day.

    Response:
    In response to the above review, the customer was advised similar jobs to his, under normal circumstances, require a minimum of three removal men instead of the two for a packing and removal service that is intended to be completed on the same day. The customer went against our recommendation and opted for a two-man team undertaking a full packing and removal service on the same day, with the desire to be out of the property by noon. The customer was informed that this would be very unlikely given the work that needed to be carried out. The customer insisted on a two-man team, one can only infer that the customer was trying to save money, however, it was never practical given the time limitation. FA Removals agreed to carry out the job and reminded the customer that this will not be completed by 12:00 PM. On the day of the removal, the team worked tirelessly on the removal which was acknowledged by the customer and no damages were reported on the day. FA Removals has since tried to contact the customer several times to get more information regarding the damage and have had no response to emails or phone calls.
  • Suzanne Walker

    Kingston-Upon-Thames

    7/10/2018

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    Overall all very good. The moving team, Lucien, Lucasz and co were brilliant. Polite and helpful throughout and worked very hard. Would use FA removals again.

  • Ruby Sharma

    London East

    7/10/2018

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    Rain was forecast for the morning, so the team arrived earlier than booked and managed to pack everything into the vans ahead of the rain starting. It had started raining by the time it came to unloading at the other side and they put down rain blankets in the hallway to save wet footprints.
    Great service, very polite team, nothing damaged.
    Would highly recommend.

  • Joanne Murphy

    London South East

    3/09/2018

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    First time using a removal service and I wasn't sure what exactly to expect. FA Removals team were professional from start to finish; making my move easy and stress free. They worked quickly, but with care so my belongings arrived in one piece. Only one item was left in truck, which I missed on my own inspection, and they had returned to London before I realised and they kindly dropped it off for me with a friend with no fuss made.

  • Lili Tcheang

    London South East

    30/08/2018

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    Great movers. Came and packed up the day before. On the move day, the guys worked really hard, had a good work ethic and were very respectful of the new house making sure to move things carefully. A few minor scuffs and scrapes on furniture that could be wiped down and only one thing got broken, so not bad given that we had to move from a 4-storey house with lots of stuff.

  • Betty Corns

    London South East

    21/08/2018

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    Service was good. The van oad though was overweight and pressure was put on us to pay the removal man extra as he claimed that he could have been (or was - he kept changing his story) stopped and fined A?350. They also made a detour to collect a colleague and a large motor engine part which made them later than expected. Having said that I could not fault their removal skills, they worked hard to load and unload the truck. I intended to tip them well anyway and was unhappy with the insistance that there was a fine to be paid.

  • Richard Hartfield

    Kingston-Upon-Thames

    13/08/2018

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    FA Removals were prompt, curteous and careful

  • Prabu N

    Kingston-Upon-Thames

    20/05/2018

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    Easy to deal and no nonsense job

  • Nicola O'neill

    Kingston-Upon-Thames

    18/05/2018

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    The van was too small for moving all 3 sites into a 4th but the team were great and we did a second round.

    Great people! Thanks for your service

  • Ana Julia?N

    London South East

    16/05/2018

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    Perfect,very professional, efficient and friendly staff.

  • Angie Mahase

    Southall

    30/04/2018

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    Very hard working men and with a very pleasant way.

  • Michelle

    London South West

    18/04/2018

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    Absolutely brilliant. I have a misaligned spine and the 2 guys helping were a god send. Arrived early, did all the lifting, nothing damaged and felt safe too. Thank you so much. If you are looking for removals PLEASE check these guys out before you go anywhere else! theya??re great!

  • Nicola Eyre

    London South East

    15/04/2018

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    Quick, easy and friendly service, I had absolute confidence in our removers

  • Sharon Jacques

    London North

    14/04/2018

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    Great service - thank you! I would recommend FA removals.

  • Kirsty Butler

    Kingston-Upon-Thames

    28/03/2018

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    Fantastic service. They worked so hard.

  • Ching-Hua Ma

    London East

    13/03/2018

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    Did not bring the boxes and wrapping paper on the day as we agreed before.

  • Dotty

    London North

    12/03/2018

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    It was very efficient and professional.

  • Jo Hackett

    London East

    10/03/2018

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    Very friendly and efficient, very happy with the service.

  • Liz Caldwell

    London East

    16/02/2018

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    FA were great from start to finish. We had to change dates several times, had our moving day pushed back at the last minute - and the team were extremely accommodating.

    The move itself was fast, efficient and without any kind of incident. All fragile items were in the exact condition they were removed in. Will happily use again!

  • Jenny Asher

    London South East

    12/02/2018

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    Pros: prompt, efficient, friendly, excellent and proficient at disassembling and reassembling furniture. Very good price

    Cons: could have taken slightly more care with delicate and light coloured stuff, there were a few dirty marks on some cream coloured upholstery

  • Lisa Morgan

    Harrow

    25/01/2018

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    This company were very reasonably priced and did a great job. The guys were very friendly and just got on with the job. Only comments against them were a couple of items got a small bit of damage (ie marks to furniture).

  • Felix Gott

    London East

    28/11/2017

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    FA Removals were friendly, helpful and incredibly efficient. Nothing was broken during the move, which was fast and stress free, and they were happy to dismantle and reassemble my furniture, which I was very grateful for.

  • John

    Bromley

    15/08/2017

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    FA Removals were very professional and they helped us immensely. Excellent value for money. I was very impressed. We initially contacted another company. They were very greedy and asked for more money when they turned up.

  • Anonymous

    Harrow

    11/07/2017

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    Good.

  • Paula

    London East Central

    15/06/2017

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    They were great from the start.

    More Information

    Areas Covered

    Bromley (BR), Croydon (CR), London East (E), London East Central (EC), Harrow (HA), Kingston-upon-Thames (KT), London North (N), London North West (NW), London South East (SE), Sutton (SM), Twickenham (TW), Southall (UB), London West Central (WC)

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