FA Removals

Did not live up to expectationsDelicate items, lampshades, mirrors etc damaged in transit due to slapdash packingOn site supervision during morning of move very offhand. Improved later with a different supervisor on site.Not sufficient resource allocated to packing Read more

Great bunch of guys, worked hard with a cheery manner, nothing was too much trouble. Very efficient, professional and looked after everything very well indeed. Would definately recommend them.

The guys were great, they packed the van super fast and carefully, and 95% of the house into the one van, they unloaded even faster and even put everything we needed into the correct room. Would definitely use them again and recommend for somebody else. Read more

Nice to deal with pre-move and during the move for my elderly mother. Great communication and a friendly and helpful team on the move day. Highly recommended. Thanks guys!

Excellent!Driver on time and quick.Best quotation.

A huge thank you to the FA team for excellent customer service from start to finish. They arranged a video call to see how many items we had to move and correctly judge the size of van and number of movers needed. The guys who moved us in were amazing, so friendly and patient. I can't believe how much there was to move, but they took it in their stride and did a great job. They were obvious pros at packing the van and everything arrived in perfect condition. I would definitely recommend them. They also called before to let us know they were on their way with an ETA. Thank you! Read more

Very helpful office staff. Quick to answer all my questions. Only company that sent someone in person to estimate. Guys on the day of the move were friendly and very accommodating. Everything was cared for and all arrived in great condition. Would use them again Read more

From the beginning of the process with initial contact and a video call from the very efficient Gemma, to the unloading of the last piece of furniture by Greg and Josh, our experience with Fa Removals was very positive. Read more

Communication was excellent from day one, with Gemma being very responsive. I was on work calls throughout the day so being able to get fast email responses was key.On the packing day, both guys were very careful and dealt with some issues in the apartment that day around the front door not working properly etc. Everything was packed and the more fragile items were carefully dealt with.On moving day, the guys were very helpful making sure any remaining bits and bobs were accounted for. We had a pickup of a sofa bed and table nearby, that was made easy by both men. They thoroughly bubble wrapped everything that could get scraped or damaged, and generally made little fuss throughout.Would recommend FA removals, especially given the relatively short notice I had to work with - in terms of the move itself. Read more

The move went really smoothly. The team was really proactive and highly responsive before the move day helping with all questions and specific requirements. On the day the team was very professional and experienced and helped us to move in a very efficient way. No issues what so ever and would use them again anytime! Read more

They made a very stressful time, a lot less so! From the start with their easy and professional communications we felt comfortable and in safe hands. We moved from a first floor flat to a two story house and all along the 4 removal guys were hard working, amiable (with 800 books in boxes having to go up two flights of stairs!) and practical. We had 5 very awkward, heavy and large pieces of furniture and they managed to move everything in without a scratch! The also dissembled a large mirror fronted double wardrobe with internal sliding draws and reassembled it perfectly (and lots of patience!) they worked from 09:00-18:15 and not once did I hear a grumble or a whinge. Yup. Very grateful for making our lives a lot less stressful! Read more

We booked FA removals for a five bedroom property to pack up contents and complete the move. When making the original enquiry I had submitted a video tour of the property so they could fully assess the size of the job and allocate labor accordingly. When accepting there quote,which was not the most competitive we had received but decided that we did not want to be let down on the day so felt that a higher price would offer some form of security for us. When accepting the quote we had contacted the member of staff in charge of admin informing them that as all four properties in the chain were all very local to each other then completion would happen early on the day of moving and we would be required to vacate the property by 11am we would have to start the move by 9am , this was put to them on two separate occasions and both times we were assured that this would happen. On moving day one member of staff arrived at 9am upon contacting FA removals I was told that the remaining staff would not be arriving until 10.30am half an hour before we were due to vacate , the lady's answer ' were we sure we had to vacate by then?' FA told us they had no other staff to assist in the move . They Read more

Great people, but very slow and all plants were mishandled and damaged. None of the furniture or mattresses were wrapped and protected either so lots of marks and stains.

Absolutely abhorrent. The 2 guys that were sent to do the job were not up to scratch. One was on his phone for the first 40 minutes meaning that I had to start removing items myself as I was under a time constraint. One item was badly damaged but the company are now ignoring my emails regarding the issue! Someone came to survey the amount that was being moved however one can was not enough which resulted in two trips adding an extra 2 hours to the removal time which could have been avoided if they had provided the right size van. I am honestly out raged with the level of service received. I would not recommend. Read more

Brilliant company. The customer service is first to none. Very easy and simple calculation on costs, very accommodating when I needed to change the date. Guys doing removal super cool about everything. Even after the move when we lost something by mistake they checked every where for it. (It was fault, box was tucked away). Highly recommend them. Read more

Do not use this company!!! We chose to book a packing/removal company to try to remove some of the stress from the moving experience, but instead they made the whole thing SO horrendous that I spent most of the day in floods of tears. To highlight just a few things:On the removal day, having arrived late, the team took about SEVEN hours to pack our things. This meant that we were three hours late to leave the property, therefore breaching our contract which could have had serious implicationsDespite the fact that a survey was conducted to calculate the packing materials/van/labour needed, there wasnt space in the van for all of our items we therefore had to wait for a further hour and a half for another van to be sentThe way the boxes and van were packed was laughable we witnessed our items literally being thrown into the van photos available Communication and customer service was terrible throughout. I received no apology for the service received and instead got an aggressive email which blamed the heatwave on the day we moved for the issuesthe heatwave ended two days before we movedSo in conclusion- stay away! Read more

They left alot of stuff in the cellar, the 2 vans were not enough.One item broken as far as I know, also not enough van space for my plant pots,I caught covid, coincidentally from one or more of the removal team, my brother also got covid at the destination of my antiques etc, as they arrived late in Beverley,East YorkshireGreg had attitude, Josh was great apart from standing on a glaatopped lacquer cabinet, I had ladders, however his work ethic was incredibly good, Paul was class Read more

Very professional company and would highly recommend

Customer service from Amy in the office was exceptional and the 2 guys who did the physical move were friendly, upbeat and extremely hard-working. All in all a really good moving experience considering it was a move to half way across the country. Thoroughly recommend. Read more

I would recommend FA removals and will definitely use them again. The process to get a quote was easy and quick. Once we started to pack and needed some adjustments, the team were quick to respond and help. On move in day, the team were on time, friendly, and organised. It was so low stress! They did a fantastic job, really happy with the service. Read more

Mostly good. Premove was fine, the advisor was polite and answered all my questions. The movers turned up on time and got the stuff where it needed to go. The main issue was that having been assured that disassembling and reassembling a sofa would be "no problem" the movers turned up on the day and said they didn't have the right size of spanner for the nuts. I'd have expected a spanner set to be a fairly basic inclusion in a list of tools for a job like this. Ultimately this cost a good bit of time because they had attempted to take it out without disassembly first and got it wedged at the door before a suitable spanner was finally found. This cost a bit of time which isn't great when you pay by the hour. I also took slight umbridge at the insistence on immediate payment by the same advisor over the phone almost immediately after the moverd left... This would've been fine too but I'd just sat down to eat a sandwich and my initial "I'll get that sent over this afternoon" was met with a "can you do it now?". Not the end of the world but it would've been nice to finish my lunch first! Read more

Excellent customer service and very friendly over the phone. Quite responsive and caring, too. The move itself was v smooth. And the movers were just as friendly, and very efficient.

Badly organised. Not enough staff to do the job as per agreement. Not enough vans to move our goods. I HAD TO HIRE AN ADDITIONAL VAN FROM ENTERPRISE AND DRIVE IT MYSELF SO THAT THE JOB COULD BE COMPLETED. The move took over 12 hours and the manager thought that this was reasonable and so was the miscalculation of staff and vehicles. The worst company I have ever dealt with. Read more

Really awful. Dont use them. Guy who came to assess how much stuff we had was really friendly and helpful so we decided to use this company despite getting cheaper quotes elsewhere. On moving day men in unmarked vans turned up who had been subcontracted to do the job and were being paid fraction of what wea??re paying. All the promised wardrobe boxes etc failed to materialise. Several bits of furniture couldna??t be moved even though whole flat had been assessed. Several items were badly damaged and company has completely ignored my emails asking about damages. Read more

Other families, please beware!! Post move service is atrocious. We moved 18 months ago. Items were damaged and we are STILL waiting for the insurance claims. One claim has finally been processed and now they are causing our money to be withheld as they havena??t completed one form. A second claim still hasna??t even been submitted! Ita??s impossible to get them to act, they give the runaround on the phone and dona??t respond to emails. Or they promise to act and call back when they have and never do. Have written 30+ emails and the same number of phone calls. We have been beyond patient and the process is still ongoing. Avoid if you have any other options for a removal firm! (unless you are ok not making a claim or seeking compensation if for any reason your move doesna??t go exactly to plan) Read more

We paid 1500 for premium service; pack unpack disassemble reassemble. We are 2 bed flat to 5 bed house moving 1 mile down the road. Supposed 2 days was then 4 days to complete. By end we just wanted them gone as they had done such bad job we ended up doing it a lot ourselves. Really poor service and the team were not professional but amateurs. Damaged goods, scraped walls and carpets. Damaged furniture reassembled. Didnt bother labelling anything they packed so nothing went back where it should. Franck and his other manager twist the truth and had cheek to demand for advance in payment 500 when work wasnt all done. Team didnt have the tools to do job and had to use all mine, stole my hammer. Used expensive kitchen knife to cut tape and packaging without asking. What kind of removals firm doesnt have a cutting tool for packing service?. No PPE was used by form even thought i requested it more than twice. Expensive for the low quality firm best avoided if you want a good value job look elsewhere. Read more

They arrived 4 hours late,poor customer service,unprofessional service

The quotation was very competitive and the sales guy very assuring, they took all the details and we went with their advice on vans/boxes etc. I would not use again for the following reasons:

1. Prepacking - they arrived at 3pm the day before the move as opposed to the 9am
2. The didn't have enough boxes to pack all our stuff in so bought more on the day we were moving.
3. They were short staff, had I not been packing and loading the van we would not have been out in time
4. They didn't have enough space in their lorries to accommodate our goods so we were not completely moved out in time and had to pick up the rest at a later point
5. Half way through unpacking they stopped and demanded payment of the balance of the moving costs. This was very aggressively done and they were clear they would not unpack anymore until the funds were received.
6. A number of items were damaged and despite saying they have insurance, I have never been able to receive any payment. I have phoned and sent numerous emails. Read more

Terrible service. My furniture is broken and the company are refusing to provide a claim form. My whole move was so unprofessional. They didna??t mark any of the boxes. And be warned even tho they say pay at the end. They will also refuse to reassemble the furniture until all is payed upfront? Terrible experience and would just appreciate a call back to settle the insurance that seems to be non existent. Terrible service. Read more

Surprisingly, the removals men came unprepared. They forgotten their tools.

They had to go buy some tools and come back. The tools they used were quite cheap and damaged the heads of many of the screws. In addition they were so slow that I had to lend them my own better tools to do the job and helped them out in screwing some of the furniture back together. I took over and reassembled some of the furniture myself to save time and ensure it was done properly.

I had to tighten everything one of the guys did after they left. He refused to believe me when I pointed out that he had missed a load of screws and the wardrobe was not meant to be super wobbly. Half the nails for the backboard were scattered on the floor. His attitude was unacceptable.

Unfortunately he pocketed a load of the screws and caps needed and broke and chipped some of the shelves, so I had to make a trip to IKEA to replace some items and get some spare screws. It was not ideal.

Some furniture had to be left because it didn't fit in the van.

I complained to their boss and he has given me a discount, but it has still ended up more expensive than the next quote.Should have gone with another company Read more

Really disappointed with the service from FA Removals. I came to check my goods in storage today following their journey from London to Edinburgh. My possessions are well and truly trashed. It looks like boxes were thrown in the storage unit: boxes listed as fragile at the bottom of a stack of 4 other boxes, my mirror smashed, heavy boxes stacked on small boxes that have now collapsed. Really regret using them- stay well clear and pay a little extra for quite service. Read more

The initial quote we received certainly was not the cheapest, however we went with FA Removals as they sounded the most professional. The movers were the furthest thing from professional. They did not know what they were doing. I feel like I could have rented a truck and packed it up myself in a lot less time and saved a lot more money. They had assured me that any furniture that did not fit into boxes would be wrapped and protected. Not one piece of the larger furniture was protected. We have extensive damage to our brand-new dining room table and other items. The movers just tried to cram everything onto the first truck without covering things. Our mattress was resting on the dirty ground outside when they were re arranging things. They were smoking and spitting all around our house. They did not understand English very well, which made things difficult. They sent the wrong size truck than what was in the quote and had to wait over 2 hours for another truck to come.

I could not be more displeased with the service received and the office did not want to offer any sort of discount for our troubles. they made that very clear. Read more

Fantastic service, friendly personnel for a fair price. Highly recommend them !

The packing service was excellent and quick. The movers were careful and patient with all our demands and very relaxed with all the stresses of the day. They did a great job, they were funny throughout. Read more

1. Came and quoted for a job I specifically asked for 1. Relocation 2. Pack and Unpack and Build 3. Removal of boxes 4. Leave hanging boxes for clothes.

The quote arrived and was accepted. I then took 14 emails to get confirmation of the move! They kept repeating the same questions which began to worry me. We paid our deposit and then it was all downhill.

They turned up with a small team understaffed and late. They left ALL the boxes outside the door in the rain. I am away so they pressured my wife with two small children into paying and left before the job was done as soon as they got paid. Stay far far away from this clear money grabbing group. Read more

Great price and communication in booking the job, and the guys who came were professional and quick. Recommend them!

We were told the night before that they couldn't make the 9am appointment, in the end the move did go ahead on time but very stressful. Movers on the day were nice but spoke little English and hadn't been briefed that there was furniture to dismantle - we had to go out and buy them tools to do the job as they had none and communication was an issue. The job overran (which we agreed to pay more for and were fine with) and one of the movers then got extremely angry later in the day, shouting and banging furniture around because they wanted to go to another job. Overall it got the job done but was a difficult experience. Read more

If you have a last minute move, they'll get the job done. Using non English speakers to do the move meant boxes weren't labelled accurately and at times it was difficult to direct them. They packed the day before the move. I put clothes out for me to wear the next day; they got packed before I could explain. We've struggled to locate items and found other clothes were mixed together and packed without sufficient care. They work hard and are polite but I'd stick to a reputable family run business of I had the choice. Read more

Used FA Removals to clear my house into storage and they were excellent...polite, efficient, thorough, well insured and well priced vs the competition. Excellent, thanks

I had arranged for 3 removal men and only two attended. The company would have expected me to pay the agreed price but I called them up and got the price reduced.

The actual guys on the day worked so hard from 09:00 to 10:00 at night by the time they left my home. I felt sorry for them i really did especially when you know what theya??re being paid. They struggled with speaking English but we got by.

The problem with this company is the huge disconnect between (a) the person who comes round to do the quote for whom nothing is an issue (as hea??s not going to be the person doing the job), (b) the person at the office who you liaise with and (c) the actual guys on the ground doing the job.

This is not what you need on the most stressful day of your life. Like I said the actual guys were really good but my impression of the company is really poor. It feels like their just exploiting the hard working labourers. Read more

Do NOT use this firm. The saying you get what you pay for , never truer than this.
1 of many things , did not turn up with enough Lorries , despite me booking required number. End result my wife was left sitting in our drive with furniture whilst I had to drive 70 miles to the new house whilst they tried to source another van. There suggestion , oh just leave it on the drive and our driver will do a 140 mile round trip and get it ... Read more

Despite coming to view the flat ahead of time, they seemed quite annoyed by the amount that needed to be moved. That being said the move was fast and efficient, nothing was damaged and I was happy with the end result. Read more

Very efficient on the day, and the packing service was well worth the extra expense. The initial assessment visit was far more thorough than by other companies and gave me confidence that I was dealing with an experienced removal company. Read more

Very efficient from giving a quote to the day of moving and would definitely recommend. Very competitive price too.

FA Removals moved us from London to Somerset. From packing up the house on Thursday through to moving us on Friday - we found the staff to be highly professional and courteous, and they treated our furniture and belongings with great care. I'd highly recommend FA Removals to anyone considering using a removals service as they offer both professionalism and value for money. Read more

Good quote, pleasant chap visited to give quote. On day of move, men 3 hours late, surly individuals, did a fair job. Used the toilet without asking and left a dreadful smell in loo.

Packers did not label the boxes carefully enough. They wrote Kitchen or dining room on the box but not glasses or cutlery or vases.

On arrival at the new house they did not cover the carpet with sheeting to protect the pale carpet and consequently put muddy footprints on the carpet.

The removers ran out of time and just dumped everything in the large shed when they could be bothered to walk upstairs.

They broke bedroom lamps as they were not wrapped up on the day of moving. Although I have written to the company for replacement value they have not contacted me.

I would not recommend these people. Read more

Very unprofessional. Showed little or no respect to my personal items. Very disappointed with them.

We had a tough job, moving a LOT of delicate, high value items from a 1st floor flat to a 2nd floor flat. The 3 man team were excellent and worked non-stop and, most importantly for me, they paid attention to requests for handling delicate items. Everything was delivered to the new flat in the condition it was packed in - would highly recommend this service! Read more

Great team of people from start to finish. The actual removal men worked so hard and were careful with everything. Many thanks

The removal guys came on time, treated our furniture and boxes with care and worked hard throughout the day. Very happy all round.

The team were great, understanding and efficient

Move was quick and stress-free. Very pleased

FARemovals was very professional and organised with the move. Will use them again on the next move.

We hired 2 Luton vans. One turned up on time and the other was three hours late because of a breakdown. The removals guys were good, efficient and careful with the items. I had to chase the company with many phone calls to get an update on the second removals van. I managed to get some money off the final bill, but only after some negotiation. Read more

Shocking service. Booked to arrive at 9am so that we would be out of the flat at midday. Excuse given that van needed tyre change. Arrived in the flat at 11:45. Went on 40 minute break at 13:15. Eventually left at 16:30. Workman said delay was due to no boxes being available. Final unpacking finished at 20:00. Driver rang a??bossa?? who demanded payment whilst I was on the line and workman was standing over. No doubt to avoid me holding back payment for the inevitable damages that we found. Shocking. Would not recommend. Do not be fooled by the low price if you want a stress-free day. Read more

Overall all very good. The moving team, Lucien, Lucasz and co were brilliant. Polite and helpful throughout and worked very hard. Would use FA removals again.

Rain was forecast for the morning, so the team arrived earlier than booked and managed to pack everything into the vans ahead of the rain starting. It had started raining by the time it came to unloading at the other side and they put down rain blankets in the hallway to save wet footprints.
Great service, very polite team, nothing damaged.
Would highly recommend. Read more

First time using a removal service and I wasn't sure what exactly to expect. FA Removals team were professional from start to finish; making my move easy and stress free. They worked quickly, but with care so my belongings arrived in one piece. Only one item was left in truck, which I missed on my own inspection, and they had returned to London before I realised and they kindly dropped it off for me with a friend with no fuss made. Read more

Great movers. Came and packed up the day before. On the move day, the guys worked really hard, had a good work ethic and were very respectful of the new house making sure to move things carefully. A few minor scuffs and scrapes on furniture that could be wiped down and only one thing got broken, so not bad given that we had to move from a 4-storey house with lots of stuff. Read more

Service was good. The van oad though was overweight and pressure was put on us to pay the removal man extra as he claimed that he could have been (or was - he kept changing his story) stopped and fined A?350. They also made a detour to collect a colleague and a large motor engine part which made them later than expected. Having said that I could not fault their removal skills, they worked hard to load and unload the truck. I intended to tip them well anyway and was unhappy with the insistance that there was a fine to be paid. Read more

FA Removals were prompt, curteous and careful

Easy to deal and no nonsense job

The van was too small for moving all 3 sites into a 4th but the team were great and we did a second round.

Great people! Thanks for your service

Perfect,very professional, efficient and friendly staff.

Very hard working men and with a very pleasant way.

Absolutely brilliant. I have a misaligned spine and the 2 guys helping were a god send. Arrived early, did all the lifting, nothing damaged and felt safe too. Thank you so much. If you are looking for removals PLEASE check these guys out before you go anywhere else! theya??re great! Read more

Quick, easy and friendly service, I had absolute confidence in our removers

Great service - thank you! I would recommend FA removals.

Fantastic service. They worked so hard.

Did not bring the boxes and wrapping paper on the day as we agreed before.

It was very efficient and professional.

Very friendly and efficient, very happy with the service.

FA were great from start to finish. We had to change dates several times, had our moving day pushed back at the last minute - and the team were extremely accommodating.

The move itself was fast, efficient and without any kind of incident. All fragile items were in the exact condition they were removed in. Will happily use again! Read more

Pros: prompt, efficient, friendly, excellent and proficient at disassembling and reassembling furniture. Very good price

Cons: could have taken slightly more care with delicate and light coloured stuff, there were a few dirty marks on some cream coloured upholstery Read more

This company were very reasonably priced and did a great job. The guys were very friendly and just got on with the job. Only comments against them were a couple of items got a small bit of damage (ie marks to furniture). Read more

FA Removals were friendly, helpful and incredibly efficient. Nothing was broken during the move, which was fast and stress free, and they were happy to dismantle and reassemble my furniture, which I was very grateful for. Read more

FA Removals were very professional and they helped us immensely. Excellent value for money. I was very impressed. We initially contacted another company. They were very greedy and asked for more money when they turned up. Read more

Good.

They were great from the start.