We were looked after by Alex (who came to give us a quote and helped oversee the move) and Illy for the packing and moving and Illy's mother came and met us on move day at our new house. Their team was very hard working and polite and apparently have been with them for many years.
We have a huge amount of stuff. Apparently over 260 boxes full. They packed it all up with great care. They removed 2 sofas through the window on the top floor of our house (4th floor). They disconnected the fridge and its water supply. Removed key light fittings. Removed and reconnected our washing machine and drier. Some firms would have done none of these these. I could not be more pleased with the way the managed to fit our large fridge/freezer into its new (very tight) home, erecting 2 x 4-poster and various other beds. They took as much care as they could over our family's old paintings and the children's many lego constructions.
It took 4 days: 2 to pack and to move some things to a warehouse; 1 to take our beds, kettle and move; 1 to drop off the last few boxes (using a team of 6). It was very professional and done at a very good price compared with several other firms. Would highly recommend.
Thanks so much to the team, we couldn't have asked for anything more: polite, clean, fast, and safe /secure.
Great value too.
Illy was excellent to deal with and her team were great. They were quick and efficient. Really great team.
To Alex and his team thank you so much. Arrived 7:30pm with two vans. Packed up the whole place and moved us all in by 2:30pm. We unpacked and they even collected all the boxes. Cant thank them enough will use again. Organisation pre move was great Illy helped us to sort parking and told us what we needed to do. It was a move from a third floor flat with no lift done in a perfect manner. Thank you.
Great service from initial quote through to the packaging of the property and the relocation to the new one. Hard working team and everything arrived in perfect condition. Would recommend - in fact, already have to 2 friends who are moving soon.
Excellent team of removal men. Very hard working and resourceful.
Kingston Upon Thames
Efficient, courteous, packed and prepared everything carefully, delivered and unpacked quickly and carefully. Really pleased. Would only use this company again.
Just a quick note to say how fantastic your team were. Ivo and his team score 10/10. A very difficult move with 96 steps to my old flat. The team were on time, professional, quick and very efficient. Well done!! An incredibly good service from start to finish.
Out of all of the companies who quoted Illy James was the most fair and realistic. The came and packed the house in the morning and had unpacked everything and reassembled furniture by mid afternoon. Hard workers and the cheapest quote, so I'm happy.
Don't have any doubts choosing Illy James. Phenomenal is the word best to describe their service. They turned up early, packed everything with care, dismantled beds, wardrobes ect, and worked tirelessly. On delivery exactly the same. The guys were brilliant but also really friendly and couldnt do enough.
The guys that turned up to help me move were fantastic! Polite, respectful and incredibly well organised.
When we moved into our new house one of the men spent at least 30mins finding the water outlet to the washing machine, which he plumbed in. Amazing service as this would have been an additional cost in calling out a plumber.
I would recommend Illy and her company to all friends and colleagues!!
Illy James expertly moved everything from the really heavy upright piano down to 2 lonely eggs in a carton with ease. Their rate was very competitively priced against other companies. No hidden charges, everything was discussed upfront. Very pleased, would highly recommend to others.
Amazing team! Thanks so much you made it so much easier for us!
Very good overall package and value for money.
Great service, did everything on time with great attention for each item they moved
They were really quick at packing and disassembling and the whole move went very quickly
I was very happy with our move. Everything went very smoothly and the team were very professional and reliable. I would definitely use them again.
I like the fact that there are no hidden costs. The price they quote, is the price at the end of the move. They charge a very reasonable rate.
I literally cannot fault Illy and her team. From the moment I spoke to Illy concerning a quote until the day I moved, she was always available to answer my questions. On the day her team were extremely punctual and hard working, what seemed a daunting stressful day, that moving often is, they made me feel at ease and everything went without a hitch. I cannot thank them enough. I also used Illy’s cleaning service for my End of Tenancy Clean. Her cleaning team worked tirelessly through to the evening to ensure the house was spotless, in fact by the time they had finished it looked brand new, a big thank you again for this. I would 100% recommend Illy James removal company to anyone who wants a professional and stress free move day. Thanks again for everything
Excellent service, quick, friendly and not a single breakage. Very happy indeed!
Efficient, well managed and executed. They delivered an excellent service without a hassle.
The service from start to finish was excellent and very accommodating. Illy James and her team made this stressful period go smoothly. I would definitely recommend their service.
Great initial response to quote and regular correspondence. Very competitive price, and excellent on the day - courteous, quick, careful with our stuff, and even came back to drop off our parking permit the next day! Would definitely recommend.
Excellent service, nice people. No complaints
Extremely efficient, knowledgeable and helpful. We would recommend Illy James.
I cannot fault this company. Illy helped me to get the date I required for our move. The men were very helpful and polite. They worked extremely hard over 2 days and went the extra mile. We had no breakages or things going missing.
The cost was very competitive.
Reasonable quote, quick and efficient.
No extra costs.
Polite and pleasant.
A brilliant professional moving company, they completed our move in a much shorter timeframe than expected & were great to deal with from beginning to end. Would definitely recommend Illy James!!
Incredibly fast, incredibly hard working! Amazing service thank you!
I can highly recommend Illy James.
Illy was personally a pleasure to deal with, and the moving team was fantastic.
The men came 7:30am, packed up our entire flat in 3 hours. The entire move was complete before 1pm, which included assembly of all furniture. They were very professional and careful with all fragile items. I was very impressed with how smooth the entire process was.
Thank you Illy!
Great service and worked non stop to get us moved all in one day
Great value and a really professional service.
Would use them again in a heart beat!
Excellent service and value from Illy James and her team.
Removal team were excellent and very efficient.
Would definitely recommend.
Really pleased I chose this company. The movers are super hard workers and done a fab job.
Illy came to do the survey and was very efficient and friendly which inspired confidence from the start. She was flexible on dates and pricing and provided everything needed to pack.
Her team arrived on time and blitzed the house so quickly I was amazed! Everything arrived at the other end, positioned, unpacked, rebuilt etc etc just as quickly. The guys were really friendly and professional and happy to help with a few things that weren’t really their responsibility.
Fantastic service, was really pleased and would strongly recommend.
On moving day they arrived early & did not stop working all day. Nothing was too much trouble & went the extra mile too ensure our property was where we wanted it. They were extremely professional & friendly & excellent value for money. I would highly recommend them.
Excellent communication, very competitive price, extremely polite and hard working removals men. We could not have asked for more.
The guys on the day, gave us feeling of control and they were super efficient and friendly.
Highly recommended based on our experience
Illy and her team are very friendly and professional - and helpful! Issues on the day were rectified quickly and the team were very respectful of our belongings, old/new home and we would recommend
Kingston Upon Thames
If moving is not stressful enough they certainly DID NOT help with the terrible communication with a number on a number of matters.
1.They turned up over 1 hour late with little to no communication I called the boss lady who had done my initial quote. I asked for the removal mens phone number to find out what was happening. Her response "I can't call them darling they are driving!" Baring in mind we had 2 vans and 4 men on the job! Eventually I got a call from one of the men informing me they were 10 minutes away. This line continued throughout the following hour. My thoughts at this point were that I had actually been scammed as it felt like I was being seriously fobbed off! The attitude of all the staff over the phone during this time was unbelievable! The second call I made to the boss with my apparent lack of reassurance resulted in her actually hanging up the phone on me. I did not curse but I was clearly stressed with the situation with my words whilst trying to remain calm. When they did eventually arrive one man left after a short time due to being unwell also left us with just 1 English speaking. They did not wrap certain items up as discussed at quote.
Removals team was rude, didn’t listen and broke/damaged several items
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