Illy James Ltd

Illy James

London
Superb
based on 31 reviews
member since November 2013
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Reviews & Ratings
Customer Reviews
  • Mark Buchanan

    Epsom

    9/10/2019

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    Out of all of the companies who quoted Illy James was the most fair and realistic. The came and packed the house in the morning and had unpacked everything and reassembled furniture by mid afternoon. Hard workers and the cheapest quote, so I'm happy.

    Response:
    Thank you so much for your kind comments. Enjoy your new home
  • Stephen Mason

    Epsom

    21/06/2019

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    Don't have any doubts choosing Illy James. Phenomenal is the word best to describe their service. They turned up early, packed everything with care, dismantled beds, wardrobes ect, and worked tirelessly. On delivery exactly the same. The guys were brilliant but also really friendly and couldnt do enough.

    Response:
    Dear Stephen,Thank you so much for the kind and great comments. Much appreciated. Enjoy your new home! Best wishes from me and team
  • Simon Luke

    Cobham

    7/06/2019

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    The guys that turned up to help me move were fantastic! Polite, respectful and incredibly well organised.

    When we moved into our new house one of the men spent at least 30mins finding the water outlet to the washing machine, which he plumbed in. Amazing service as this would have been an additional cost in calling out a plumber.
    I would recommend Illy and her company to all friends and colleagues!!

    Response:
    Thank you so much, Simon. Enjoy your new home.
  • Fathima Abdul Malick

    London

    18/05/2019

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    Illy James expertly moved everything from the really heavy upright piano down to 2 lonely eggs in a carton with ease. Their rate was very competitively priced against other companies. No hidden charges, everything was discussed upfront. Very pleased, would highly recommend to others.

    Response:
    Much appreciated. Best of luck in your new home
  • Justine Wood

    Epsom

    9/05/2019

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    Amazing team! Thanks so much you made it so much easier for us!

    Response:
    Best of luck in your new home. Happy to help!
  • Stefan

    London

    29/03/2019

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    Very good overall package and value for money.

    Response:
    Thank you so much, Stefan. Enjoy your new home
  • Claudio Di Vittorio

    London

    16/03/2019

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    Great service, did everything on time with great attention for each item they moved
    They were really quick at packing and disassembling and the whole move went very quickly

    Response:
    Thank you so much, enjoy your new home
  • Alice Boteju

    London

    10/03/2019

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    I was very happy with our move. Everything went very smoothly and the team were very professional and reliable. I would definitely use them again.
    I like the fact that there are no hidden costs. The price they quote, is the price at the end of the move. They charge a very reasonable rate.

    Response:
    Dear Alice, it was a pleasure conducting your move. Enjoy your new home. All the best from me and team
  • Jackie Ritskes

    London

    1/02/2019

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    I literally cannot fault Illy and her team. From the moment I spoke to Illy concerning a quote until the day I moved, she was always available to answer my questions. On the day her team were extremely punctual and hard working, what seemed a daunting stressful day, that moving often is, they made me feel at ease and everything went without a hitch. I cannot thank them enough. I also used Illy’s cleaning service for my End of Tenancy Clean. Her cleaning team worked tirelessly through to the evening to ensure the house was spotless, in fact by the time they had finished it looked brand new, a big thank you again for this. I would 100% recommend Illy James removal company to anyone who wants a professional and stress free move day. Thanks again for everything

    Response:
    Thank you so much, Jackie! It has been a pleasure
  • Harriet Randell-Nash

    London

    18/01/2019

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    Excellent service, quick, friendly and not a single breakage. Very happy indeed!

    Response:
    Thank you for your kind comments. For us it was a pleasure
  • Shahil Rajcoomar

    London

    23/12/2018

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    Efficient, well managed and executed. They delivered an excellent service without a hassle.

    Response:
    Thank you for your kindness. All the best from me and team
  • Jane Ha

    Worcester Park

    27/10/2018

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    The service from start to finish was excellent and very accommodating. Illy James and her team made this stressful period go smoothly. I would definitely recommend their service.

    Response:
    Thank you so much! Great to deal with you!
  • Philip O'donnell

    London

    27/10/2018

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    Great initial response to quote and regular correspondence. Very competitive price, and excellent on the day - courteous, quick, careful with our stuff, and even came back to drop off our parking permit the next day! Would definitely recommend.

    Response:
    Dear Philip, please accept our big thank you for your great feedback. We are delighted to have conducted your move
  • Jan Huson

    London

    12/10/2018

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    Excellent service, nice people. No complaints

    Response:
    Thank you for your great comments. Enjoy your new home
  • Louise Paisley

    Hampton

    12/07/2018

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    Extremely efficient, knowledgeable and helpful. We would recommend Illy James.

    Response:
    Thank you and enjoy your new home
  • Mrs Anne Hesketh-Sena

    London

    6/04/2018

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    I cannot fault this company. Illy helped me to get the date I required for our move. The men were very helpful and polite. They worked extremely hard over 2 days and went the extra mile. We had no breakages or things going missing.
    The cost was very competitive.

    Response:
    Thank you so much. Enjoy your new home
  • Nikolaos Diamantis

    London

    21/03/2018

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    Reasonable quote, quick and efficient.
    No extra costs.
    Polite and pleasant.
    Stress-free moving.

    Response:
    Thank you so much
  • Erica White

    London

    17/03/2018

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    A brilliant professional moving company, they completed our move in a much shorter timeframe than expected & were great to deal with from beginning to end. Would definitely recommend Illy James!!

    Response:
    Thank you so much! Enjoy your new home
  • Ana Correia

    London

    1/03/2018

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    Incredibly fast, incredibly hard working! Amazing service thank you!

    Response:
    Thank you, Anna. Enjoy your new home
  • Nicolai Vickman

    London

    21/02/2018

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    I can highly recommend Illy James.

    Illy was personally a pleasure to deal with, and the moving team was fantastic.

    The men came 7:30am, packed up our entire flat in 3 hours. The entire move was complete before 1pm, which included assembly of all furniture. They were very professional and careful with all fragile items. I was very impressed with how smooth the entire process was.

    Thank you Illy!

    Kind regards,
    Nicolai

    Response:
    Dear Nikolai,A great Thank you for your fabulous comments. I appreciate it. Enjoy your new home. Kind regards,
  • Luke Townend

    London

    11/01/2018

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    Great service and worked non stop to get us moved all in one day

    Response:
    Thank you so much for the great comments. My kindest regards
  • Oliver Thornton-Flowers

    London

    9/01/2018

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    Great value and a really professional service.

    Would use them again in a heart beat!

    Response:
    Thank you so much for the great feedback. Much appreciated
  • Nina Kaler

    Hounslow

    2/01/2018

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    Excellent service and value from Illy James and her team.
    Removal team were excellent and very efficient.
    Would definitely recommend.

    Response:
    Thank you so much for the great feedback.
  • Carla Verity

    New Malden

    22/12/2017

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    Really pleased I chose this company. The movers are super hard workers and done a fab job.

    Response:
    Thank you, Carla. All the best in your new home
  • Paul Van Den Heijkant

    London

    15/12/2017

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    Great staff

    Response:
    Thank you for the feedback, much apppreciated
  • Ben Spector

    New Malden

    18/11/2017

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    Illy came to do the survey and was very efficient and friendly which inspired confidence from the start. She was flexible on dates and pricing and provided everything needed to pack.

    Her team arrived on time and blitzed the house so quickly I was amazed! Everything arrived at the other end, positioned, unpacked, rebuilt etc etc just as quickly. The guys were really friendly and professional and happy to help with a few things that weren’t really their responsibility.

    Fantastic service, was really pleased and would strongly recommend.

    Response:
    Thank you for the great feedback. Much appreciated
  • Ej Hurley

    Wallington

    4/11/2017

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    On moving day they arrived early & did not stop working all day. Nothing was too much trouble & went the extra mile too ensure our property was where we wanted it. They were extremely professional & friendly & excellent value for money. I would highly recommend them.

    Response:
    Thank you so much for the excellent feedback!
  • Jennie

    Sunbury-On-Thames

    1/07/2017

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    Excellent communication, very competitive price, extremely polite and hard working removals men. We could not have asked for more.
    Thank you

    Response:
    Thank you , Jennie. Much appreciated
  • Nicola Daniel

    Esher

    9/02/2018

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    Illy and her team are very friendly and professional - and helpful! Issues on the day were rectified quickly and the team were very respectful of our belongings, old/new home and we would recommend

    Response:
    Thank you
  • Jane Levonian

    Kingston Upon Thames

    11/03/2019

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    If moving is not stressful enough they certainly DID NOT help with the terrible communication with a number on a number of matters.
    1.They turned up over 1 hour late with little to no communication I called the boss lady who had done my initial quote. I asked for the removal mens phone number to find out what was happening. Her response "I can't call them darling they are driving!" Baring in mind we had 2 vans and 4 men on the job! Eventually I got a call from one of the men informing me they were 10 minutes away. This line continued throughout the following hour. My thoughts at this point were that I had actually been scammed as it felt like I was being seriously fobbed off! The attitude of all the staff over the phone during this time was unbelievable! The second call I made to the boss with my apparent lack of reassurance resulted in her actually hanging up the phone on me. I did not curse but I was clearly stressed with the situation with my words whilst trying to remain calm. When they did eventually arrive one man left after a short time due to being unwell also left us with just 1 English speaking. They did not wrap certain items up as discussed at quote.

    Response:
    Dear Jane,Wishing you the very best in your new home!
  • Sophie

    London

    11/03/2019

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    Removals team was rude, didn’t listen and broke/damaged several items

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