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Illy James Ltd

Illy James

Superb
based on 48 reviews
member since November 2013
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Overview

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Reviews & Ratings
Customer Reviews
  • Harsh

    London South West

    28/09/2023

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    They are very goodIvo and his team were very professional, helpful, calm, efficiently packed everything.Illy herself was very responsive prior to and during our move. She did the survey herself and explained the details about movingThe only constructive comment we will have is on the topic parking - we discussed with Illy who was quite clear to book parking bays whilst the movers themselves parked on double red in front of property and unloaded. They mentioned that this should have been base case - if this was to be the case then we could have moved earlier than start of school and made our life a lot easier.

  • Lucinda Jones

    London South West

    13/09/2023

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    Removal men were ok the first day. Moody the second day. I left my drawers as other companies slot them back in the chest when packed. Ikea drawes- not heavy. Instead they shoved everything into one box. My sunglasses, jewellery, make up, all in a big heap I now have to trawl through. No idea if anything is damaged or missing. Do not use. Especially packing service. Get a cheaper company.

    Response:
    My team performed an excellent service. The client did her own packing. Not to mention my team had to work in extremely dirty and dusty conditions. Both days the team worked smiling and satisfied all needy requests, as moving furniture around a few times. Unfair comment
  • Tracey Lloyd

    Sutton

    17/07/2023

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    I met with 3 potential companies. Right from the quote I Illy James stoofd out. Comms were fast and good and they know their stuff. The plan they had was different to the others - it was the right one! The team on the day were calm, helpful and made everything easy. Nothing was a bother. Book them! They're great!

    Response:
    Thank you so much for the kind comments! Enjoy your new home. All the best from the whole team
  • Leandra Catton

    London South West

    21/10/2022

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    Our move was from Balham to Surrey. The team from Illy James could not be faulted. I received clear communication before and during our move, and also has a great team that were super friendly. Illy James also packed up all our items, everything was handled with care and nothing broken. They came in the day before completion to box everything and move a number of boxes out, and on the day of completion we were out of our house before 11am. I would not hesitate in recommending them as a company and would also use them again. Ive already shared their details with a friend. A+++

    Response:
    Pleasure doing your move. Best wishes from Illy James and team
  • Prashanth

    Kingston-Upon-Thames

    10/04/2022

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    It very smooth with Ivo who was leading the move, being the star. He came for giving a quote in person. He gave a realistic quote and the overall move went as planned without much of hassle. Ivo and his team made this move a big difference with a lot of flexibility, understanding of customer needs

    Response:
    Thank you for the kind comments.
  • Paul Denton

    London South West

    6/01/2022

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    Absolutely superb! from the first meeting to give a quote, to when they left our new home after 2 days of friendly, professional, excellent hard work. Illy, Alex, Ivo and the team went above and beyond. I would use them again tomorrow and recommend them to anyone looking to move! I can't imagine moving without them. Just great.

    Response:
    THANK YOU SO MUCH FOR THE GREAT FEEDBACK AND COMMENTS! ENJOY YOUR NEW HOME!
  • Emma

    London South West

    25/12/2021

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    Excellent service. Cannot recommend enough, Illy and the team have made the move such a stress-less and easy experience that it was the quickest and most enjoyable move I've ever done

    Response:
    You are more than welcome. Enjoy your new home
  • Joyce Frith

    London South West

    8/12/2021

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    I had a difficult move end November 2021 as the flat I was moving into had absolutely no parking facilities. Somehow, Ivo and his team managed. I cannot praise them enough. They packed for me the day before and did an excellent job. Two vans and 100+ boxes later I got into my new property. The guys were charming, helpful, worked and worked not stopping for any refreshments and I cannot praise them enough. They even read the water meter for me at my old home. Illy was very patient as I had to keep altering removal dates due to problems with the 'chain'. Also the price was very keen. They have clean vans, on time, immaculately presented all in black and I consider my self lucky to have had the support of Illy and Ivo and the team. Thank you Illy James.

    Response:
    Thank you so much for your kind comments! Enjoy your new home
  • Charlotte Morrison

    London South West

    17/04/2021

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    We were looked after by Alex (who came to give us a quote and helped oversee the move) and Illy for the packing and moving and Illy's mother came and met us on move day at our new house. Their team was very hard working and polite and apparently have been with them for many years.

    We have a huge amount of stuff. Apparently over 260 boxes full. They packed it all up with great care. They removed 2 sofas through the window on the top floor of our house (4th floor). They disconnected the fridge and its water supply. Removed key light fittings. Removed and reconnected our washing machine and drier. Some firms would have done none of these these. I could not be more pleased with the way the managed to fit our large fridge/freezer into its new (very tight) home, erecting 2 x 4-poster and various other beds. They took as much care as they could over our family's old paintings and the children's many lego constructions.

    It took 4 days: 2 to pack and to move some things to a warehouse; 1 to take our beds, kettle and move; 1 to drop off the last few boxes (using a team of 6). It was very professional and done at a very good price compared with several other firms. Would highly recommend.

    Response:
    Thank you so much for the great feedback!Enjoy your new home.Illy and team
  • Adam Monks

    London South West

    12/03/2021

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    Thanks so much to the team, we couldn't have asked for anything more: polite, clean, fast, and safe /secure.

    Great value too.

    Response:
    Thank you for your great comments!Happy to help. Enjoy your new home
  • Joanna

    London South West

    4/03/2021

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    The guys on the day, gave us feeling of control and they were super efficient and friendly.
    Highly recommended based on our experience

    Response:
    Thank you for your great comments.Enjoy your new home.Best from Illy and team
  • Peadar Friel

    London South West

    29/01/2021

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    Illy was excellent to deal with and her team were great. They were quick and efficient. Really great team.

    Response:
    Thank you so much! Enjoy your new home!It was a pleasure dealing with you too
  • Peter Brooks

    London South West

    17/12/2020

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    To Alex and his team thank you so much. Arrived 7:30pm with two vans. Packed up the whole place and moved us all in by 2:30pm. We unpacked and they even collected all the boxes. Cant thank them enough will use again. Organisation pre move was great Illy helped us to sort parking and told us what we needed to do. It was a move from a third floor flat with no lift done in a perfect manner. Thank you.

    Response:
    Thank you for your great feedback.Enjoy your new home.Best wishes from Illy James and team
  • Vicki Everest

    Kingston-Upon-Thames

    22/11/2020

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    Great service from initial quote through to the packaging of the property and the relocation to the new one. Hard working team and everything arrived in perfect condition. Would recommend - in fact, already have to 2 friends who are moving soon.

    Response:
    Thank you so much for the great comments and recommendations. Enjoy your new home
  • Julian Brown

    London South West

    29/06/2020

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    Excellent team of removal men. Very hard working and resourceful.

    Response:
    Thank you for your kind comments. Enjoy your new home
  • Hari Tahil

    Kingston-Upon-Thames

    24/06/2020

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    Efficient, courteous, packed and prepared everything carefully, delivered and unpacked quickly and carefully. Really pleased. Would only use this company again.

    Response:
    Thank you so much for the great review. Enjoy your new home
  • James Simpson

    London South West

    3/12/2019

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    Just a quick note to say how fantastic your team were. Ivo and his team score 10/10. A very difficult move with 96 steps to my old flat. The team were on time, professional, quick and very efficient. Well done!! An incredibly good service from start to finish.

    Bravo!!

    Response:
    Thank you, James.Your great feedback is much appreciated Enjoy your new home
  • Mark Buchanan

    Kingston-Upon-Thames

    9/10/2019

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    Out of all of the companies who quoted Illy James was the most fair and realistic. The came and packed the house in the morning and had unpacked everything and reassembled furniture by mid afternoon. Hard workers and the cheapest quote, so I'm happy.

    Response:
    Thank you so much for your kind comments. Enjoy your new home
  • Stephen Mason

    Kingston-Upon-Thames

    21/06/2019

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    Don't have any doubts choosing Illy James. Phenomenal is the word best to describe their service. They turned up early, packed everything with care, dismantled beds, wardrobes ect, and worked tirelessly. On delivery exactly the same. The guys were brilliant but also really friendly and couldnt do enough.

    Response:
    Dear Stephen,Thank you so much for the kind and great comments.Much appreciated.Enjoy your new home!Best wishes from me and team
  • Simon Luke

    Kingston-Upon-Thames

    7/06/2019

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    The guys that turned up to help me move were fantastic! Polite, respectful and incredibly well organised.

    When we moved into our new house one of the men spent at least 30mins finding the water outlet to the washing machine, which he plumbed in. Amazing service as this would have been an additional cost in calling out a plumber.

    I would recommend Illy and her company to all friends and colleagues!!

    Response:
    Thank you so much, Simon.Enjoy your new home.
  • Fathima Abdul Malick

    London South West

    18/05/2019

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    Illy James expertly moved everything from the really heavy upright piano down to 2 lonely eggs in a carton with ease. Their rate was very competitively priced against other companies. No hidden charges, everything was discussed upfront. Very pleased, would highly recommend to others.

    Response:
    Much appreciated.Best of luck in your new home
  • Justine Wood

    Kingston-Upon-Thames

    9/05/2019

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    Amazing team! Thanks so much you made it so much easier for us!

    Response:
    Best of luck in your new home. Happy to help!
  • Stefan

    London South West

    29/03/2019

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    Very good overall package and value for money.

    Response:
    Thank you so much, Stefan.Enjoy your new home
  • Claudio Di Vittorio

    London South West

    16/03/2019

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    Great service, did everything on time with great attention for each item they moved

    They were really quick at packing and disassembling and the whole move went very quickly

    Response:
    Thank you so much, enjoy your new home
  • Jane Levonian

    Kingston-Upon-Thames

    11/03/2019

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    If moving is not stressful enough they certainly DID NOT help with the terrible communication with a number on a number of matters.
    1.They turned up over 1 hour late with little to no communication I called the boss lady who had done my initial quote. I asked for the removal mens phone number to find out what was happening. Her response "I can't call them darling they are driving!" Baring in mind we had 2 vans and 4 men on the job! Eventually I got a call from one of the men informing me they were 10 minutes away. This line continued throughout the following hour. My thoughts at this point were that I had actually been scammed as it felt like I was being seriously fobbed off! The attitude of all the staff over the phone during this time was unbelievable! The second call I made to the boss with my apparent lack of reassurance resulted in her actually hanging up the phone on me. I did not curse but I was clearly stressed with the situation with my words whilst trying to remain calm. When they did eventually arrive one man left after a short time due to being unwell also left us with just 1 English speaking. They did not wrap certain items up as discussed at quote.

    Response:
    Dear Jane,Wishing you the very best in your new home!
  • Sophie

    London South West

    11/03/2019

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    Removals team was rude, didna??t listen and broke/damaged several items

  • Alice Boteju

    London South West

    10/03/2019

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    I was very happy with our move. Everything went very smoothly and the team were very professional and reliable. I would definitely use them again.
    I like the fact that there are no hidden costs. The price they quote, is the price at the end of the move. They charge a very reasonable rate.

    Response:
    Dear Alice, it was a pleasure conducting your move.Enjoy your new home.All the best from me and team
  • Jackie Ritskes

    London South West

    1/02/2019

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    I literally cannot fault Illy and her team. From the moment I spoke to Illy concerning a quote until the day I moved, she was always available to answer my questions. On the day her team were extremely punctual and hard working, what seemed a daunting stressful day, that moving often is, they made me feel at ease and everything went without a hitch. I cannot thank them enough. I also used Illya??s cleaning service for my End of Tenancy Clean. Her cleaning team worked tirelessly through to the evening to ensure the house was spotless, in fact by the time they had finished it looked brand new, a big thank you again for this. I would 100% recommend Illy James removal company to anyone who wants a professional and stress free move day. Thanks again for everything

    Response:
    Thank you so much, Jackie! It has been a pleasure
  • Harriet Randell-Nash

    London South West

    18/01/2019

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    Excellent service, quick, friendly and not a single breakage. Very happy indeed!

    Response:
    Thank you for your kind comments.For us it was a pleasure
  • Shahil Rajcoomar

    London South West

    23/12/2018

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    Efficient, well managed and executed. They delivered an excellent service without a hassle.

    Response:
    Thank you for your kindness.All the best from me and team
  • Jane Ha

    Kingston-Upon-Thames

    27/10/2018

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    The service from start to finish was excellent and very accommodating. Illy James and her team made this stressful period go smoothly. I would definitely recommend their service.

    Response:
    Thank you so much!Great to deal with you!
  • Philip O'donnell

    London South West

    27/10/2018

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    Great initial response to quote and regular correspondence. Very competitive price, and excellent on the day - courteous, quick, careful with our stuff, and even came back to drop off our parking permit the next day! Would definitely recommend.

    Response:
    Dear Philip, please accept our big thank you for your great feedback.We are delighted to have conducted your move
  • Jan Huson

    London South West

    12/10/2018

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    Excellent service, nice people. No complaints

    Response:
    Thank you for your great comments. Enjoy your new home
  • Louise Paisley

    Twickenham

    12/07/2018

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    Extremely efficient, knowledgeable and helpful. We would recommend Illy James.

    Response:
    Thank you and enjoy your new home
  • Mrs Anne Hesketh-Sena

    London South West

    6/04/2018

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    I cannot fault this company. Illy helped me to get the date I required for our move. The men were very helpful and polite. They worked extremely hard over 2 days and went the extra mile. We had no breakages or things going missing.
    The cost was very competitive.

    Response:
    Thank you so much. Enjoy your new home
  • Nikolaos Diamantis

    London South West

    21/03/2018

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    Reasonable quote, quick and efficient.
    No extra costs.
    Polite and pleasant.
    Stress-free moving.

    Response:
    Thank you so much
  • Erica White

    London South West

    17/03/2018

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    A brilliant professional moving company, they completed our move in a much shorter timeframe than expected & were great to deal with from beginning to end. Would definitely recommend Illy James!!

    Response:
    Thank you so much! Enjoy your new home
  • Ana Correia

    London South West

    1/03/2018

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    Incredibly fast, incredibly hard working! Amazing service thank you!

    Response:
    Thank you, Anna.Enjoy your new home
  • Nicolai Vickman

    London South West

    21/02/2018

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    I can highly recommend Illy James.

    Illy was personally a pleasure to deal with, and the moving team was fantastic.

    The men came 7:30am, packed up our entire flat in 3 hours. The entire move was complete before 1pm, which included assembly of all furniture. They were very professional and careful with all fragile items. I was very impressed with how smooth the entire process was.

    Thank you Illy!

    Kind regards,
    Nicolai

    Response:
    Dear Nikolai,A great Thank you for your fabulous comments. I appreciate it.Enjoy your new home.Kind regards,
  • Nicola Daniel

    Kingston-Upon-Thames

    9/02/2018

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    Illy and her team are very friendly and professional - and helpful! Issues on the day were rectified quickly and the team were very respectful of our belongings, old/new home and we would recommend

    Response:
    Thank you
  • Luke Townend

    London South West

    11/01/2018

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    Great service and worked non stop to get us moved all in one day

    Response:
    Thank you so much for the great comments.My kindest regards
  • Oliver Thornton-Flowers

    London South West

    9/01/2018

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    Great value and a really professional service.

    Would use them again in a heart beat!

    Response:
    Thank you so much for the great feedback.Much appreciated
  • Nina Kaler

    Twickenham

    2/01/2018

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    Excellent service and value from Illy James and her team.
    Removal team were excellent and very efficient.
    Would definitely recommend.

    Response:
    Thank you so much for the great feedback.
  • Carla Verity

    Kingston-Upon-Thames

    22/12/2017

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    Really pleased I chose this company. The movers are super hard workers and done a fab job.

    Response:
    Thank you, Carla.All the best in your new home
  • Paul Van Den Heijkant

    London South West

    15/12/2017

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    Great staff

    Response:
    Thank you for the feedback, much apppreciated
  • Ben Spector

    Kingston-Upon-Thames

    18/11/2017

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    Illy came to do the survey and was very efficient and friendly which inspired confidence from the start. She was flexible on dates and pricing and provided everything needed to pack.

    Her team arrived on time and blitzed the house so quickly I was amazed! Everything arrived at the other end, positioned, unpacked, rebuilt etc etc just as quickly. The guys were really friendly and professional and happy to help with a few things that werena??t really their responsibility.

    Fantastic service, was really pleased and would strongly recommend.

    Response:
    Thank you for the great feedback. Much appreciated
  • Ej Hurley

    Sutton

    4/11/2017

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    On moving day they arrived early & did not stop working all day. Nothing was too much trouble & went the extra mile too ensure our property was where we wanted it. They were extremely professional & friendly & excellent value for money. I would highly recommend them.

    Response:
    Thank you so much for the excellent feedback!
  • Jennie

    Twickenham

    1/07/2017

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    Excellent communication, very competitive price, extremely polite and hard working removals men. We could not have asked for more.
    Thank you

    Response:
    Thank you , Jennie.Much appreciated
    More Information

    Areas Covered

    Kingston-upon-Thames (KT), Sutton (SM), London South West (SW), Twickenham (TW)

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