Impress Removal Ltd

Impress Removals Ltd

Superb
based on 10 reviews
member since May 2021
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Reviews & Ratings
Customer Reviews
  • Androulla

    London South East

    8/06/2022

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    We was not sure to use them as few other reviews from here but we took the chance and we was very happy with the service and workmanship of the all the staff

  • Marwa Youssef

    London South West

    8/06/2022

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    Thank you for there great service really impressed

  • Geetanjali Manjrekar

    London South East

    18/05/2022

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    I am very happy with service i received, friendly staff and move day goes very smoothly. Thank you

  • Wendy Owen

    Croydon

    29/04/2022

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    Impress removals really did impress! What a great team in every way. Care, attention and kindness and reliability. Wendy Owen

  • Joanne Stanton

    Twickenham

    13/04/2022

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    Abslutly brilliant customer service and hard working experienced team. With very competitive prices i would recommend to all friends and family. Thank you impress removals

  • Robert Flint

    London South East

    18/02/2022

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    Thank you impress removals we are very happy with there service and packing

  • Georgie Atkinson

    London South West

    18/02/2022

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    Team war great and very helpful would recommend

  • Hayley

    London South West

    10/09/2021

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    Great team work really hard they are patience, practical and efficient.Would recommend 100%

    Response:
    Thank you, we are glad that you loved our service.
  • William Burton

    Twickenham

    11/04/2022

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    Unfortunately they forgot to bring the roller base to move my 8,000 upright piano. They tried rolling it on its casters, damaging the pine floor, then put it on an inappropriate trolley damaging the lamination on both sides of the piano at the base. They refused to take responsibility for the damage even though they had agreed to wrap the piano themselves and protect it in transit. So insurance was useless. Would never dream of ever using again.

    Response:
    Thank you for your review, we are happy to show your quote to anyone interested in your review that you clearly mentioned in our conversation that you don't require any packing, NO packing was provided by us. you also forgot to mention mould problem(reason for your move) at your previous property which obviously played a massive role in softening the wood. you also forgot to mention that we agreed 3 trucks with 4 professionals and instead provided you with 6 professionals at NO extra cost. Thank You Impress Removals & Storage Team
  • Ailsa

    London South West

    2/07/2021

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    I have a broken fridge freezer and damaged corridor walls. I moved more boxes than I can remember while they were watching YouTube videos. Many broken items because they loaded heavy boxes on top of boxes clearly labelled as fragile. Boxes were labelled as going in to certain rooms and that was completely ignored. I entirely regret using these people

    Response:
    Dear Ailsa,Sorry to hear that. We have done the full investigation from our end to find out the experience you have faced, as customer satisfaction is our priority. We have discussed this matter with you on call/ via several emails today(as received the claim) to help you as much as we can with all the paperwork/emails/service we performed/ inventory list etc. We are happy to answer your query in much concise way, as following.- We have completed your job on 11/6/21 and according to Terms & Conditions (online + Printed copy which you signed on Move Day as per our perquisite before starts), you can notify us of any damage within 7 days. However, you have emailed us on 20/6/21 exceeded the time frame of any claim, and you informed us about only 1 thing i.e., Fridge door after 9-10 days of usage and the frozen ice can easily be seen in pictures.- Your Move was based on Inventory list with Furniture only. We are happy that all your furniture has moved from one place to another with our 100% care without any single damage, as we had done the packing and used extra wraps/blankets.https://uk.trustpilot.com/review/impressremoval.co.uk ( For Full reply) Thank you.
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