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Move day was just awful, things where broken,chipped,dented and scratched. The removal men didn't get on and argued all day, they could get my fridge through the door until I pointed out that if they opened the doors to fridge then it would go through which it did. They just dumped boxes in dinning room even though clearly marked for bedrooms.I did put a complaint in and the office (anna) dealt with it very well and kept me updated with what was going on. I got some money refunded to me and the 3 removal men where dealt with appropriately.
From start to finish the process was very good. Easy to get a quote and communicate. Very pleasant office staff. On the day the staff were pleasant and professional and nothing was too much trouble. They relieved stress on that day
Great removal firm. Very professional team who took the stress out of removal day
Great service and efficient team to move all my kit
Took no notice of the furniture plan I supplied for the new address; left items randomly instead of neatly against walls, taking up unnecessary space in small house; numerous items of painted furniture now need repainting. Over-estimated van space required arrived with three 3.5 tonne vans but only needed two, which I could have told them had they asked despite video survey and fairly detailed listing.
The guys were brilliant. They were helpful, accommodating and friendly. They showed flexibility and understanding on the day. We were extremely happy with them and very appreciative of their efforts.
These guys were brilliant. My whole flat was cleared in 2 hours and when they got to my new address they covered the carpets so they would not be marked. Unpacked the van very quickly all boxes were in the correct rooms.
They were courteous, accommodating, efficient and proficient as well as punctual at from and arrival points.
Courteous operatives, head office very polite. Excellent quote. Not a foot wrong...
Cant recommend this company enough, everything from getting a quote to moving was made so easy
Fantastic company, reasonably price and professional team on the day. Their customer service has been exemplary so far.
The service I received was very professional and considerate. The video walk through quotation meant I did not have to measure and size up things myself but rather just show them quickly to a professional who made up the inventory for me. The actual day turned out to be my most efficient move ever! I am very grateful for all the help and hard work of the Intercity team. All the relevant precautions were taken to protect furniture and my piano and everything else arrived in perfect condition. Many thanks!
I can't speak highly enough of this company only herd of them via online. But Anna and Grace called me as soon as I enquired put my mind at ease about so many things. We're so fair with pricing and realistic and on the day as so many other things were in the air such as time for collecting keys they remained calm and kept checking in for updates. The removal guys where so quick we were packing up by 11am. And then a second van came to our rescue who were so kind and helpful! We had to wait for our keys and again both vans were accommodating. We had a great experience with Assembling and de- semballing our bedframe and wardrobes nothing was damaged and everything was taken care off.
Intercity Removals were great and provided an amazing service.The initial quote was done via video call making which was really convenient.The team were friendly, helpful and flexible to our moving date which changed a couple of times.The moving team were fantastic and worked incredibly quickly and efficiently to make the moving process less stressful. Nothing was too much trouble and we can't recommend their service enough.
First class quick, efficient, tidy, polite would recommend to any one
Brilliant service by the guys on the day. I was really worried about our 65inch oled TV but the guys wrapped it up really well and it arrived safe and sound. Great service.
Excellent service all round. Great communication up front and the guys were great on the day. Friendly, fast and efficient they did a super job. Very fair price. Can highly recommend.
I found the whole process from inital survey/quotation through to final moving day really simple and stress free. My move was completed quickly and efficiently, and the team were friendly and helpful.
Good customer service, friendly helpful removal team.
Intercity Removals were excellent from start to finish. Our move process wasnt the most straight forward so to have confidence in our removal team was an enormous positive. From the initial quote, right through to moving day, the professionalism was evident. The guys packed up our old house within 2hrs and unloaded everything into our new property just 1.5hrs after we got the keys! Such a great team and would highly recommend.
The company was excellent from the initial phone call until the very end when they had finished unloading everything. They are very friendly, efficient and everyone goes out of their way, above and beyond to help make the move as smooth as possible. Considering our request was very last minute (we had less than a weeks notice!) they were highly accommodating and never made us feel like we were asking too much from them. They come highly recommended for a reason!
From start to finish Intercity Removals were brilliant!The sales team were always quick to respond to my emails and very helpful.On the day the team were amazing. Living on the 3rd floor they packed the van very quickly and took great care.I couldn't be happier with the service received and would highly recommend to anyone looking for a removal company.
They arrived on time ,very quick and precise ,covered all the goods lovely, as it was raining ,very hard working crew ,everything arrived safely ;would recommend to friends and Family ,well done team
Excellent service all round thank you. Great lads great moving even though loads of things and tight spaces for them they had it all done in under 4 hours.Definitely recommend them cheers all.
Located on an online search and read reviews.Company staff very professional and helpful to find best day to move, nothing was too much trouble.Fragile items packaged well on move day.Move was an affordable price.I would definitely recommend.
Intercity Removals did all they promised and the men were friendly and helpful. Moving house is always stressful but they did not add to that. Moving some items - such as a large wardrobe - was difficult but they took it in their stride. I would recommend them to friends.
It was quite a difficult move and they kept in touch with meThe men were lovely but I did find several boxes in the wrong rooms, upstairs instead of downstairs and the reverse.I had quite a lot of things broken. I have never broken anything in the past, in several moves, and pack carefully. There needs to be improvement in how they pack the van, perhaps Expensive. Because the move in had to take place the following day I was charged for 2 moves.
Incredibly friendly group of people who also worked incredibly quickly to get us out of our old house and into the new house on time. I was slightly hesitant to use this company as they weren't a personal recommendation from a friend, and I just found them online, but I would highly recommend and would definitely consider using them for any house move in the future.
The men from intercity did a great job with the move and took great care when moving the furniture. They are quick, friendly and professional. They wrapped and packed all our furniture with care. when unloading everything at the new house They did an excellent job . I would gladly recommend them to anyone planning to move.
What a great company. Turned up on time and did what they said they would. Lots of work for them but they were great. Office guys before and after also have been great. Would heartily recommend them. Will be using them again if we move anything!!
We chose Intercity based on previous reviews and we wanted a company that had fairly large resources to make sure our move was completed reliably. Although definitely a lot more expensive than we anticipated (2500) Intercity proved to be a very efficient and well organised company. Communications from start to finish were excellent, Anna in the office keeping us well informed throughout. On moving day the team of 3, Cristi, Dani and Sharky, arrived spot on 8 am as promised and worked hard to get everything packed and on the road for the 60 mile journey. Everything was offloaded at our new home by 3:30 pm. We did have 3 Luton vans rather than a large truck due to limited access which obviously increased costs, but although expensive would still recommend for a professional service.
I wanted a removals company at short notice and intercity were able to accommodate this. This team of 3 were fast and efficient and handled the whole from start to finish in a safe and helpful manner. I would not hesitate to recommend this company.
Would definitely recommend the guys from Intercity, they made the move so easy. We needed to move on short notice and the whole process of getting a quote and sorting out a move was really straightforward and simple. On the day the guys were excellent, nothing was to much trouble and they even helped by dismantling and reassembling things that were bigger than wed expected. If and when we move again I will definitely be coming back to these guys.
Excellent service from the initial quote process via WhatsApp to the first removal into storage and the final delivery out of storage. The team kept us up to date throughout the process and the guys who moved us were efficient , clean and quick. Very good price and I would strongly recommend anyone to use Intercity Removals
Really flexible when I had to change the moving date at short notice. Managers were very understanding and did a lot to accommodate me and never asked me to pay extra.The removal team were excellent, packed everything nicely and quickly and very patiently for me at the new house.
Viorel, Mihai R and Catalin arrived on time and immediately got to work. They were efficient and made our move go really smoothly. They were careful with all of our contents. Wel worth the packing service. They made something that could have been so stressful seem so easy! Thank you very much!
This company was professional, reliable and helpful on the day.A special thank you to the team of Chris, John and George who worked very hard ( especially with the heavy plant pots!) They worked with a smile and made the process much easier than expected. I had used another removal company into store wow what a difference Intercity was..would highly recommend.
Intercity removals were very helpful from start to finish, even while moving on a crunch day. Their office staff were excellent in booking the removal, and they have a sensible cancellation policy that doesn't wait for exchange of contracts. The removal was relatively smooth, though the video survey had under-estimated the amount of work which needed a shuttle run. Mihal and the team worked very hard and were very efficient. Good collection of boxes afterwards, though it would be great if they could re-use more of the boxes rather than recycling after a single use.
Excellent, punctual and very reliable, no complaints at all
The office staff were helpful and friendly. The removals guys arrived on time and were absolutely brilliant. They were hard working, very helpful and polite. I would recommend this company.
Highly recommend these guys - friendly, helpful and efficient. The ladies we dealt with in the office, the guys who came to pack and the team who delivered all our worldly possessions were without fault and made a stressful time stress less.
All the staff I spoke to there friendly and experienced. We chose to pack ourselves, but Intercity Removals were very helpful during the evaluation video call and before the big day. The moving crew on the day were awesome. They took care of everything. Everything arrived safe and sound. Would definitely use again and recommend to anyone.
I would 100% recommend this company to anyone! I was so so impressed with the two guys that helped us on the day. Super friendly, considerate and worked very hard. On top of that we received regular updates and check ups to ensure the whole experience was a good one, which it most certainly was! Thanks again!
Amazing service from both the office staff and the removal men on the day. It was a difficult move with a lot of steps at both properties and the men were just unbelievable.Having used Intercity Removals this time, I genuinely wouldnt use anybody else if I nice again!
Valentin, Radu & Tonny were fantastic. Friendly, polite, on time and very efficient. We were so impressed with how smoothly the day went and the price was so reasonable. Thank you again for making the move stress free.
Nick and Cosmin from Intercity completed our move last week and were absolutely wonderful. They did such a fabulous job, were very friendly and nothing was any trouble! Cana??t believe how quickly they had everything in and out. We definitely recommend Intercity!
Thank you for making moving day stress free!!
Very friendly customer services team when progressing the quote and preparing for removal day.
The removal team were friendly, tidy and efficient with no damages.
The price was one of the best value we could find and the service was very good.
Intercity were a big help at a stressful time.
We paid a premium price for a very poor service. They never turned up on time from the start of the move and they were late at our destination. When we unpacked there was quiet a few items damaged. The fragile boxes which were clearly marked with fragile tape wea??re put at the bottom and boxes stacked on top. Even hard plastic boxes were broken. Our main heavy furniture was also scratched, our sideboard had to be replaced as the damage was not repairable. Before the driver left he gave me a form to sign which I did and I wasna??t too happy about signing it but I did, I was stressed out on the day as everything was piled up in rooms. There were 3 people and only 1 asked which box to put in what room the other 2 just distributed them randomly.
Stuart and Chris worked incredibly hard. Made our move go very smoothly and stressless.
Best price I could find, and still had high quality service. Thanks guys
The whole process from obtaining the initial quote, the contact leading up to the move and on the day of the move itself, everything went seamlessly - Cristi, Ricardo & Nicu wea??re absolutely fantastic, couldna??t have asked for more from them - great job!!
Excellent efficient service at a competitive price. The two lads who moved me to a 2nd floor flat (Florin and Mihai) worked really hard and were friendly & good humoured throughout. Even when my large fridge freezer wouldna??t fit in the lift!! They just shrugged their shoulders and proceeded to carry it all the way up the stairs. I would highly recommend this company.
There are no bad points, outstanding service, friendly and very efficient.
Boys worked really hard to get the job done
Grace and Claire in the office were very accommodating and extremely helpful up until the day of the move. Could not fault the service.
The guys on the day were brilliant. They worked extremely hard and we couldna??t fault them.
All boxed items arrived undamaged.
Almost all of my furniture that had wooden parts were damaged. One plants was ripped out of the soil and is now dead. White powder was embedded on my fabric sofa.
One of the movers urinated on my toilet seat.
We contacted them almost at the last minute for availability, they were very good, courteous, easy to pay the invoice, and the men on the day were quick, proper, and polite. Completed the day with no problems. So far we have not found anything broken!
Nick and his team were very efficient and polite. We would certainly recommend this company. We moved on 12 th February.
Brilliant service from start to finish. Our packers and movers (Nick, Catalin and Vio) were really helpful and hard working. Made everything so easy for us.
Would highly recommend.
Consummate professionals- friendly, efficient, great communication. Amazing service.
The team from Intercity were fabulous from the ladies in the office to the removal chaps headed up by Lee. This is the second time we have used the company and would not hesitate in using them or recommending them again. A truly professional company.
Great service on the move day and packing. Team were courteous, quick and nothing was to much of an issue. Would thoroughly recommend for the packing and move.
Firstly I was told the charge would be so high because they absolutely had to have 3 men do the move. However only 2 turned up with no knowledge that there was meant to be 3.
Then my washing machine was broken during the move process as it was working fine before the move but after the drum no longer turned. It took multiple phone calls and 2 days for anyone to get back to me to say they can do nothing about the broken appliance. But they sure didna??t take 2 days to phone me and get payment for the move itself.
Overall the 2 removal men were very good and worked hard considering there was apparently no way only 2 men could do the job, but the company is expensive and just there for the profit with poor customer support should something go wrong. I will not be using them the next time I move
Amazing customer service.
They went above and beyond during a very difficult time. Many thanks; highly recommended!
They went above and beyond, protecting everything with additional free boxes and bubble wrap and letting me ride with them to the destination.
The best removal company I've used by quite a margin (out of 4 others). Highly recommended.
Turned up on time, nothing was too much effort for them. Professional and polite.
Intercity removals were absolutely fantastic from the moment I contacted them. Any queries were answered promptly and in full and a home survey and quote were done within days of contacting them.
On the day the moving team turned up promptly at 7 and very carefully loaded the van, ensuring that all items were secure and protected. All items arrived at my new address in perfect condition.
I would not hesitate to recommend Intercity Removals to others and I would use them again in the future as they really made moving day as stress free as possible.
a bit grumpy and complained about the heavy book boxes and having to do a second load (made me feel like I was inconveniencing them) but overall a good move with no damage.
Very good. Two very good people moved all my items with care. They did not stop even when offered a drink. Staff in the office very helpful. Would recommend them should you need to move.
First class service at a competitive price. The removal men worked very hard to make our move as smooth as possible. 5 star service!
Very nice men with good service
The team were very helpful and professional
They were prompt and professional. Very Impressed
They were on time, very polite and extremely helpful, I would highly recommend them
Brilliant, really helpful and efficient
The moving guys were amazing. They are efficient and fast. 5 stars for them.
However the admin side is horrible. They tried changing the quoted price afterwards because they messed up. Always keep your emails so you can protect yourself.
Excellent would highly recommend
Extremely quick and efficient, very courteous.
The cheapest and by far the best quote received.
Intercity removals were great and I would highly recommend them. They were on time , really looked after our things and curteous.
Helpful and efficient
Nice people easy to deal with I would use them again
Great service all round, flexible and accommodating. We moved from South Wales to Cornwall. The Intercity assessors visited twice prior. once to do initial assessment and once to reassure me! It transpired that they could do the remove with fewer vehicles, and their being upfront on this was great as it reduced our costs. The men on the day were very careful and all went smoothly.Careful, offering flexibility and competitive in price.. Thank you!
Fantastic service would definitely use again
Great service! Some of the packing was random eg bedding in box marked en-suite but given the fact that they packed a 4 bed house in 3.5 hours, I was very happy!
Staff very friendly, helpful and efficient. Rhys was particularly good and so understanding of my sister's condition.
My sister suffers with amnesia and this resulted in her paying them 4 times in error the night before them move. She telephoned them really early on the day of the move so anxious when she realised her mistake and the owner answered the telephone and sorted it for her.
Cannot recommend them enough.
Professional service from the initial phone call for a quotation to completion on our three hour move away. The removal team were excellent and worked hard all day. Highly recommended!
On time and efficient. Very helpful.
Great team who made our move seamless! Everything was taking care of with a friendly and efficient service - thank you very much!
Fantastic team. Extremely professional and courteous. Highly recommended. Hassle free move. Good value for money.