Intercity Removals

Amanda Gallagher from Bristol on 22/05/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

If you're considering Intercity for a house move, don't hesitate to book them!

Telephone support couldn't have been better and the house visit to provide an accurate quote was quick and professional.

On the moving day, the two guys were amazing - like machines! It took less than 2 hours to completely empty a three-bed house and despite not exchanging until the day of completion there wasn't a hint of frustration from the removal team. They arrived at the new property before us and had started unloading before we got there - couldn't have been better or more professional and took a weight off our minds!

Mel of Intercity Removals replied:
Dear Amanda,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :).I will pass your feedback to all the boys:)

Leo Hewett from Bristol on 28/04/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Can not recommend highly enough, so helpful , genuine and very calming!

Intercity Removals of Intercity Removals replied:
Dear Leo, Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :).

Margaret Powell from Bristol on 25/04/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

A slight communication error which left a bit of a bad feeling from one of the men but otherwise we were delighted.

Niall Ainscough from Pontyclun on 13/04/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Fantastic teams for both packing and removals. Everything went very smoothly and to plan. Really impressed when the team came back and collected all the boxes and packing materials. Great job - thanks...

Intercity Removals of Intercity Removals replied:
Dear Niall,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :).

Ruby Melhuish from Clevedon on 2/04/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Excellent in every way could not fault them

Intercity Removals of Intercity Removals replied:
Dear Ruby,Thank you very much for your kind comments:).We are happy to hear you were please with our services.

Jo Williams from Pontypool on 23/03/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

The guys were quick, polite & professional. They even helped when my dog fell so overall they were brilliant. Definitely recommend them & use them again if we move!

Intercity Removals of Intercity Removals replied:
Dear Jo,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals.

Anne Jeffery from Port Talbot on 21/03/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Brilliant company had no problem nothing was too much trouble for them. Would recommend and use again

Intercity Removals of Intercity Removals replied:
Dear Anne,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals.

Louise Williams from Bristol on 7/03/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Friendly and efficient. Delighted with the prompt service at short notice.

Intercity Removals of Intercity Removals replied:
Dear Louise,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :).

Ian Tucker from Penarth on 13/02/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

We could not have been more pleased with the service provided. Everything went according to how we hoped and the removal staff were excellent.

Thank you.

Intercity Removals of Intercity Removals replied:
Dear Ian,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals.

Julian Nicholas from Chepstow on 2/02/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Superb! Excellent 5 service from start to end. Couple of calls to check all well and prepared, boxes dropped off for self pack. On the day the team were bang on time, super quick and totally professional. Would recommend every time!

Intercity Removals of Intercity Removals replied:
Dear Julian,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :).

Mandi Silverwood from Bristol on 19/12/2017

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Excellent removal service - all went exactly to plan! Would highly recommend these guys

Intercity Removals of Intercity Removals replied:
Dear Mandi,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :)

Eileen Newby from Bristol on 12/12/2017

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Very efficient. Safety conscious always. Hardly any breaks. Very pleasant experience

Intercity Removals of Intercity Removals replied:
Dear Eileen, Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :)

Martin Murkin from Bristol on 9/12/2017

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Friendly and efficient, was a little damage to property during transit but within 24hrs we were compensated directly into account. Would definitely recommend to anyone

Intercity Removals of Intercity Removals replied:
Dear Martin,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals.

Carolyn Caulfield from Bristol on 1/12/2017

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Guys turned up on time and got the job done in no time. They took care with our new carpets too and we really appreciated that!

Intercity Removals of Intercity Removals replied:
Dear Carolyn,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals.

Paul Benson from Swansea on 20/11/2017

Customer Service:
Value for Money:
Moving Day:
Average Rating:

5 stars says it all.

Intercity Removals of Intercity Removals replied:
Dear Paul,Thank you very much for your king words.They always put a big smile on our faces, here at Intercity Removals.

Jackie Morgan from Barry on 4/10/2017

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Great service from this local firm. Nothing was too much trouble and the move went very smoothly thanks to Julian and his team.
Highly recommended.

Mel of Intercity Removals replied:
Hi Jackie,Thank you very much for your kind words. We will pass your comments to our team.

Hannah Hubbert from Cardiff on 23/09/2017

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Really helpful, no job was too much effort. The move was very efficiently thought out and we moved much quicker than we thought.

Mel of Intercity Removals replied:
Hi Hannah, Thank you very much for your kind words.We are really happy to hear that.

Rachel Walker from Swansea on 21/07/2017

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Fantastic service, lovely people.

Martin Holmes from Bristol on 21/06/2017

Customer Service:
Value for Money:
Moving Day:
Average Rating:

We were really impressed with the service. Also, the staff were hard working and polite. We have recommended your firm to our estate agent as we were really pleased, thank you.

Simon Bushell from Newport on 4/06/2017

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Really pleased with the service. Friendly guys who couldn't do enough for us. Would recommend.

Caroline Caird from Neath on 9/03/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Great service, friendly guys..worked very hard. They were courteous, accommodating and professional! Very happy with service.

Intercity Removals of Intercity Removals replied:
Dear Caroline,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :).

Angela Roberts from Bristol on 18/12/2017

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Very hardworking and professional. Would recommend them.

Intercity Removals of Intercity Removals replied:
Dear Angela,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :)

Richard from Bristol on 11/01/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Although the most expensive, the only company to offer a preliminary visit to provide an accurate quote. Very satisfied with the service

Anne Allan from Bristol on 3/05/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

Customer service could be improved by communication within the team! One colleague phoned to book after an appointment had been made.

Intercity Removals of Intercity Removals replied:
Dear Anne,We can only apologise for the cross over in the office as we have a remit to ensure we answer all enquiries within a specified deadline. We are sorry that our team were too keen in this case.We do hope you were happy with our removal service and are happy in your new home.

Reg Cotter from Penarth on 30/03/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

The estimator that came out was very pleasant and told us how our belongings would be looked after blah blah.
In reality yes certain items were wrapped and looked after but other items were bashed senseless.
We were told that boxes and items would be put into rooms for us at the other end, they just dumped them as quick as they could.
We understand that we had a hard job for them moving from 2nd floor to a house, but that was factored into the price and we allowed £10 each for their bother. Overall we were not satisfied and would not recommend.

Intercity Removals of Intercity Removals replied:
Dear Mr Cotter, We are extremely surprised to have received this review online. Our customer satisfaction survey which was completed and signed by Mr John Cotter after the move reviewed us as :-Quality of Work VERY GOOD and for Dismantling and Assembling rated our team as PERFECT. He also personally commented “GREAT PERFECT SERVICE” . In addition, the team received a very generous tip on the day due to the quality of service provided and not as a result of completing an unsatisfactory job. As part of our ongoing customer care programme we also provide all our clients with the opportunity to flag any dissatisfaction or any issues within 7 days of a move. To date we have not received any communication from yourselves especially surprising bearing in mind your comment about your goods apparently being 'bashed senseless' . We are therefore totally confused over such a radically changed opinion of our service and team.

Rebecca Kjaedegaard from Bristol on 4/01/2018

Customer Service:
Value for Money:
Moving Day:
Average Rating:

They sent the wrong size van and couldn’t fit all of my stuff in the van. Then have time no other option than to pay more to to get the remaining collected as my completion of the property was the following day.
I don’t see why I should have had to pay any additional on top of my partner having to wait 5 hours in an empty house for the remaining furniture to be collected.

Adrian Stan of Intercity Removals replied:
Firstly we are disappointed that you were not happy with our service and we would like to apologise for any inconvenience caused. We did your house move assessment based on the information that you provided our team over the telephone as you were unable to be available for a onsite assessment which is what we originally requested. We agree that on attending your property that the van was too small for your items. On realising this we did our best to send a second van to yourself as soon as possible, however due to confirmed bookings on the day there was a delay in us being able to do this for you. We did provide a discount for you for this additional van. We would be happy to discuss this personally with you in further detail and please contact our Office Manager Adrian as we do normally receive 5 star reviews from our clients and would very much like to try and resolve this to your satisfaction.