Intercity Removals

Intercity Removals

Superb
based on 176 reviews
member since March 2014
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Reviews & Ratings
Customer Reviews
  • Apostolos Ioannidis

    Bristol

    4/05/2024

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    We are very happy with Intercity Removals services. From the first contact till completion of the move, everybody involved from Intercity demonstrated professionalism and great working ethos.The first communication was through WhatsApp video call where a specialist (Adrian) reviewed all items we have to move and provided an accurate and detailed quote. Prior to the move date we received updates on the expected times lot, confirmation of items (we were able to make changes on the fly and as long as it did not increase the total cubic meters needed in the truck we did not get any unpleasant surprises!).On the day of the move we received a call from the movers team ~20 mins before they arrived, a team of three people (Christian, Nico and George) managed the whole move flawlessly.They were extremely respectful, careful with all items, great communication with us, confirming where each item goes. Took pictures of all items, flagged out any loose screws or anything we should be aware and managed to move all furniture out of the flat within less than 1hr and in the truck.What really amazed me was their packing skills!!everything was amazing, no damages and no issues!

  • Jane Carson

    Bristol

    23/04/2024

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    I really couldn't fault them. My completing didn't take place until late in the day and they were very patient. I will definitely be using them next time I move

  • Dan Gravelle

    Cardiff

    10/04/2024

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    We recently moved house from Cardiff to Swansea and were incredibly impressed with Intercity.The quotation process and customer support leading up was fantastic. Stuart, Darren, Hussain and Eddy were phenomenal on the day, going above and beyond.I would absolutely recommend Intercity to anyone looking to move house.

    Response:
    Thank you so much Dan, what a fabulous review:-) all the very best in your new house!
  • Amelia

    Bristol

    9/04/2024

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    So friendly and calm. The lead up to the move and on the day was dealt with professionally and with a very kind manner. The team were so efficient moving all my furniture I was amazed.Brilliant job. The day of the move was without stress! Couldnt believe it.

    Response:
    Thank you so much Amelia for taking your time to write this amazing review, we are very happy to hear about your positive experience and we would like to wish you all the very best in your new property!
  • Stephen Brigley

    Cardiff

    3/04/2024

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    Excellent. There were 3 staff which made it very quick and efficient. They were very good at checking with you as they proceeded to make sure everything was to my satisfaction. They took a lot of care moving the items. Would use them again.

    Response:
    Thank you so much Stephen for this amazing review, we would like to wish you all the best in the new property
  • Alexandru Teodoru

    Bristol

    14/03/2024

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    all went extraordinary well ,the guys where here spot on time, an the operation took 2-3 hours top , all items secured no fault , highly recommend

  • Tom French

    Bristol

    6/12/2023

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    Start to finish, Intercity Removals were brilliant. From a Whatsapp video survey, to the flexibility over a changing move dates, to a friendly and accommodating team on the day - just all round really super.

    Response:
    Hi Tom, thank you very much for your kind review. Enjoy the new property and wishing you all the best for the New Year!
  • Geoff

    Bristol

    30/11/2023

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    The team was efficient and friendly and careful. They packed the Luton van quickly and reached the destination before us. They were unflustered by getting a large sofa through a tight entrance. Overall a good experience and would use them again.

    Response:
    Thank you Geoff for your kind words, we will pass your comments to our team
  • Paul

    Bristol

    29/08/2023

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    Very responsive, helpful and fairly priced. Small miscommunication around disassembling beds, I'd be sure to check that next time, but the chaps were helpful and lent me a drill so I could do it. Overall, very efficient service.

    Response:
    Thank you Paul
  • Hugh Evans

    Bristol

    2/08/2023

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    Great to work with the sales team who did an accurate video inventory and quote. The team of movers were ace, they were fast and careful and very friendly. We enjoyed spending the day with them and they destressed the day, which is very much appreciated.

    Response:
    Thank you Hugh, we really appreciate your kind words
  • Daniel Evans

    Bristol

    8/07/2023

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    Intercity Removals were great! The estimate of how much space we'd need proved to be spot on. The lads who did the removals were brilliant, super friendly and very professional. They were also great with our kids who were buzzing around. They turned a stressful day into a less stressful day, and you can't ask for more than that! Thanks to Luke, Dave and Nick, you're the best!

    Response:
    Thank you Daniel
  • Becky Tomkins

    Bristol

    6/07/2023

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    Our moving day went so well thanks to the professionalism and care taken by the three guys from Intercity removals. Would definitely use them again.

    Response:
    Thank you
  • Sasha Wells

    Newport

    27/06/2023

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    Excellent from my first call to moving to my new home. Removal men were prompt, polite and very efficient. Nothing was to much trouble.

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    Thank you Sasha
  • Virginia Archibald

    Bristol

    16/06/2023

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    Friendly, approachable, helpful, efficient and very quick. They gave an initial quote based on the information I gave and that is the price I paid, no extras were added. A very good firm I would recommend to anyone.

  • Emily

    Newport

    3/06/2023

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    We used intercity for our move and were so impressed. The communication before was great to organise and the guys on the day worked so hard. We had dismantling/reassembly, packing and moving and it was smooth and easy. Only issue was that they miscalculated the quote for number of boxes but this was resolved in a way I was happy with on the packing day. Would recommend and use them again

  • Ian Groom

    Cardiff

    29/05/2023

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    Excellent service. Polite and understanding staff. Move went smoothly.

  • Richard Unwin

    Bristol

    15/05/2023

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    So glad that we opted for Intercity Removals to manage the packing and 450 mile move for an elderly relative. Communication was clear from the offset and the team that attended both days - Team leader Florin, Marius, Nicu & David were professional, polite & courteous also had a sense of humour which was needed on occasion. Nothing was too much trouble- even with a couple of last minute changes thrown in. No hesitation from my experience of recommending this company. Thankyou very much!

  • Hayley Jacobs

    Cardiff

    6/05/2023

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    Fantastic service. Excellent customer service, nothing was too much trouble for them. They answered all my queries promptly and on moving day they provided a 5 star service.

  • Derek Lloyd

    Bristol

    3/05/2023

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    I highly recommend Intercity Removals. The only company to realistically and truthfully quote for the job. One Luton van and a team of four. All other companies quotes were double that and more than double the price! The day of our move couldnt have gone more smoothly thanks to the wonderful team who were extremely supportive and professional.

  • Andy Hyde

    Bristol

    28/04/2023

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    Fantastic from start to finish. Moving has never been less stressful. I'd packed everything myself so the moving day was just to load up 2 vans, drive to my new house and unload but it was all done seamlessly, efficiently and with a smile. No damage to either property or any of my stuff. 2 hours to load and 2 hours to unload. Definitely recommended.

  • Steve Gibson

    Bristol

    26/04/2023

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    They came out best value for money so there was a worry whether the service would be as good. However from the first contact from the office to the last thing being unpacked they were first class. Luke, Stuart and Steve instantly took away the stress of a big deal with there couldnt do more, relaxed attitude and good sense of humour. I couldnt recommend them more highly.

  • Lydia Chong

    Cardiff

    25/04/2023

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    Very accommodating and quick !! Lovely movers .

  • Kath Francis-Bacon

    Cardiff

    10/04/2023

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    Absolutely fantastic. We had used a removals company local to us for an earlier move and found them to be sneering and unprofessional. We were really impressed with the attitude and efficiency of he movers. They were cheerful and had a 'can do' manner. Their moving and handling was really good. It was raining when they came and we had laid towels and rugs in the doorways but they had already prepared for that and had their own. Our 'new' house was a tip but they treated it as if it was a palace..... and we were so grateful for that. In and out... Things where we wanted them... No drama......Fab.

  • Peter Cashin

    Cardiff

    14/12/2022

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    From start to finish the process was very good. Easy to get a quote and communicate. Very pleasant office staff. On the day the staff were pleasant and professional and nothing was too much trouble. They relieved stress on that day

  • Mark Pearson

    Cardiff

    9/12/2022

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    Great removal firm. Very professional team who took the stress out of removal day

  • Stephen Thomas

    Cardiff

    23/10/2022

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    Great service and efficient team to move all my kit

    Response:
    Thank you so much Stephen for your 5* review, we are delighted to hear you were happy with your move and we would like to wish you all the very best.
  • Viv Randles

    Newport

    20/10/2022

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    Took no notice of the furniture plan I supplied for the new address; left items randomly instead of neatly against walls, taking up unnecessary space in small house; numerous items of painted furniture now need repainting. Over-estimated van space required arrived with three 3.5 tonne vans but only needed two, which I could have told them had they asked despite video survey and fairly detailed listing.

    Response:
    Thank you for your feedback Viv. We are very sorry to hear it especially as you have completed the customer satisfaction survey and the comments were " Done on time & Cheerfully" and the quality of the move was clicked as good. The reason why we have sent 3 vans was to ensure we were in the weight limit. There was also no space at the new property to assemble the table. Once again I am very sorry you were disappointed with the quality of the move.
  • Raymond Pearce

    Cardiff

    18/07/2022

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    The guys were brilliant. They were helpful, accommodating and friendly. They showed flexibility and understanding on the day. We were extremely happy with them and very appreciative of their efforts.

    Response:
    Thank you so much Raymond for your amazing review, we would like to wish you all the best in your new house
  • Aileen Wilson

    Bristol

    7/07/2022

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    These guys were brilliant. My whole flat was cleared in 2 hours and when they got to my new address they covered the carpets so they would not be marked. Unpacked the van very quickly all boxes were in the correct rooms.

    Response:
    Thank you so much Aileen for your mazing review, we would like to wish you all the best in your new house
  • Kuldip Gill

    Cardiff

    19/05/2022

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    They were courteous, accommodating, efficient and proficient as well as punctual at from and arrival points.

    Response:
    Thank you so much Kuldip, it was our pleasure to assist you with your move. We would like to wish you all the best in your new property.
  • Bryn Evans

    Cardiff

    15/05/2022

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    Courteous operatives, head office very polite. Excellent quote. Not a foot wrong...

    Response:
    We would like to thank you Bryn for your amazing feedback:-)
  • Sena Ampah

    Cardiff

    13/04/2022

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    Cant recommend this company enough, everything from getting a quote to moving was made so easy

    Response:
    Thank you Sena for your kind commments, We will pass them to our staff
  • Lee Waters

    Bristol

    12/04/2022

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    Fantastic company, reasonably price and professional team on the day. Their customer service has been exemplary so far.

    Response:
    Thank you so much Lee for such an amazing review, we would like to wish you all the best in your property.
  • Tamara Stevenson

    Newport

    23/03/2022

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    The service I received was very professional and considerate. The video walk through quotation meant I did not have to measure and size up things myself but rather just show them quickly to a professional who made up the inventory for me. The actual day turned out to be my most efficient move ever! I am very grateful for all the help and hard work of the Intercity team. All the relevant precautions were taken to protect furniture and my piano and everything else arrived in perfect condition. Many thanks!

    Response:
    Hi Tamara, thank you so much for taking the time to leave us a review we really appreciate your kind comments. We would like to wish you all the very best in your new home
  • Charlotte Swales

    Newport

    22/03/2022

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    I can't speak highly enough of this company only herd of them via online. But Anna and Grace called me as soon as I enquired put my mind at ease about so many things. We're so fair with pricing and realistic and on the day as so many other things were in the air such as time for collecting keys they remained calm and kept checking in for updates. The removal guys where so quick we were packing up by 11am. And then a second van came to our rescue who were so kind and helpful! We had to wait for our keys and again both vans were accommodating. We had a great experience with Assembling and de- semballing our bedframe and wardrobes nothing was damaged and everything was taken care off.

    Response:
    Amazing review Charlotte, thank you so much for taking your time to share your experience during the move, we are so pleased everything went well on the big day:-) best wishes in your new property
  • Dan Blencowe

    Newport

    19/03/2022

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    Intercity Removals were great and provided an amazing service.The initial quote was done via video call making which was really convenient.The team were friendly, helpful and flexible to our moving date which changed a couple of times.The moving team were fantastic and worked incredibly quickly and efficiently to make the moving process less stressful. Nothing was too much trouble and we can't recommend their service enough.

    Response:
    Thank you for your amazing feedback Dan, we would like to wish you all the best in your new property:-)
  • Helen Starling

    Cardiff

    13/03/2022

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    First class quick, efficient, tidy, polite would recommend to any one

    Response:
    Thank you so much Helen for your lovely feedback, we would like to wish you all the best in your new property.
  • Tom Finney

    Cardiff

    11/03/2022

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    Brilliant service by the guys on the day. I was really worried about our 65inch oled TV but the guys wrapped it up really well and it arrived safe and sound. Great service.

    Response:
    Thank you so much Tom for sharing with us this amazing feedback, I am so pleased everything went well on the day of the move. We would like to wish you all the best in your new property.
  • Kat &

    Cardiff

    8/03/2022

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    Excellent service all round. Great communication up front and the guys were great on the day. Friendly, fast and efficient they did a super job. Very fair price. Can highly recommend.

    Response:
    Thank you Kat for providing such a lovely feedback, we really appreciate it:-) We would like to wish you all the best in your new house.
  • Mel Edwards

    Bristol

    7/03/2022

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    I found the whole process from inital survey/quotation through to final moving day really simple and stress free. My move was completed quickly and efficiently, and the team were friendly and helpful.

    Response:
    Thank you so much for the 5-star rating and your amazing feedback Mel:-) We are happy to hear out team delivered great service and we would like to wish you all the best in your new property.
  • Esther

    Newport

    7/03/2022

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    Good customer service, friendly helpful removal team.

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    Thank you for your lovely feedback Esther, we would like to wish you all the best in your new property.
  • Karen Beckett

    Bristol

    2/03/2022

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    Intercity Removals were excellent from start to finish. Our move process wasnt the most straight forward so to have confidence in our removal team was an enormous positive. From the initial quote, right through to moving day, the professionalism was evident. The guys packed up our old house within 2hrs and unloaded everything into our new property just 1.5hrs after we got the keys! Such a great team and would highly recommend.

    Response:
    Thank you for taking the time to leave us such a lovely review. We are pleased you were happy with the services that you received. We wish you all the very best in your new property.
  • Carmelina

    Cardiff

    23/02/2022

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    The company was excellent from the initial phone call until the very end when they had finished unloading everything. They are very friendly, efficient and everyone goes out of their way, above and beyond to help make the move as smooth as possible. Considering our request was very last minute (we had less than a weeks notice!) they were highly accommodating and never made us feel like we were asking too much from them. They come highly recommended for a reason!

    Response:
    Thank you so much Carmelina for leaving us such us wonderful feedback, we are so glad we were able to assist with your move and we would like to wish you all the best in your new property.
  • Rebecca Ayers

    Cardiff

    15/02/2022

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    From start to finish Intercity Removals were brilliant!The sales team were always quick to respond to my emails and very helpful.On the day the team were amazing. Living on the 3rd floor they packed the van very quickly and took great care.I couldn't be happier with the service received and would highly recommend to anyone looking for a removal company.

    Response:
    Thank you so much Rebecca for sharing with us this amazing feedback, I am so pleased everything went well on the day of the move. We would like to wish you all the best in your new property.
  • D

    Cardiff

    11/02/2022

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    They arrived on time ,very quick and precise ,covered all the goods lovely, as it was raining ,very hard working crew ,everything arrived safely ;would recommend to friends and Family ,well done team

    Response:
    Thank you so much for such an amazing review:-),
  • Mateo Prado

    Newport

    8/02/2022

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    Excellent service all round thank you. Great lads great moving even though loads of things and tight spaces for them they had it all done in under 4 hours.Definitely recommend them cheers all.

    Response:
    Hello Mateo, thank you for your email and kind words we will of course pass your removal team your review
  • Piers Webber

    Cardiff

    8/02/2022

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    Located on an online search and read reviews.Company staff very professional and helpful to find best day to move, nothing was too much trouble.Fragile items packaged well on move day.Move was an affordable price.I would definitely recommend.

    Response:
    Thank you so much for your lovely feedback we really do appreciate you taking the time to leave a review for us. We will pass on your feedback to the whole team who helped with the removals process. We wish you all the very best in your new home.
  • Adrian Edwards

    Cardiff

    3/02/2022

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    Intercity Removals did all they promised and the men were friendly and helpful. Moving house is always stressful but they did not add to that. Moving some items - such as a large wardrobe - was difficult but they took it in their stride. I would recommend them to friends.

    Response:
    Thank you for taking the time to leave us such a lovely review. We are pleased you were happy with the services that you received. We wish you all the very best in your new property.
  • Sandra Zealand

    Bristol

    1/02/2022

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    It was quite a difficult move and they kept in touch with meThe men were lovely but I did find several boxes in the wrong rooms, upstairs instead of downstairs and the reverse.I had quite a lot of things broken. I have never broken anything in the past, in several moves, and pack carefully. There needs to be improvement in how they pack the van, perhaps Expensive. Because the move in had to take place the following day I was charged for 2 moves.

    Response:
    Hi Sandra,Thank you for your review and your kind comments about our team.Due to the complexity of your move, we can only apologise for the slight mix-up with the location of some of your boxes. In regard to your broken items as it was an owner packed move we would not have packed up the items - our team are fully trained in loading and stacking vehicles so we do take great care over all our clients items during a move.In regard to the pricing we did discuss with you that due to you not knowing when you would receive the keys we quoted a discounted price for the second day which would only chargeable if required, therefore as you did require a second day then that is why we did charge the discounted removal price for the second day. If you would like to have a chat with our manager at anytime please do get in touch with us as we were not aware of any issues on the day or immediately following.We wish you all the best in your new home and hope you will be very happy and thank you again for your feedback on the friendliness of our team.
  • Victoria Sellwood

    Cardiff

    19/01/2022

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    Incredibly friendly group of people who also worked incredibly quickly to get us out of our old house and into the new house on time. I was slightly hesitant to use this company as they weren't a personal recommendation from a friend, and I just found them online, but I would highly recommend and would definitely consider using them for any house move in the future.

    Response:
    Hello Victoria, Thank you so much for leaving us such a lovely review ,we will of course pass your kind words on to the removal team.We wish you all the very best in your new property.
  • George Russell

    Bristol

    6/01/2022

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    The men from intercity did a great job with the move and took great care when moving the furniture. They are quick, friendly and professional. They wrapped and packed all our furniture with care. when unloading everything at the new house They did an excellent job . I would gladly recommend them to anyone planning to move.

    Response:
    Hi George,Thank you so much for your lovely feedback we really do appreciate you taking the time to leave a review for us.We will pass on your feedback to the whole team who helped with the removals process.We wish you all the very best in your new home
  • Simon Campbell

    Cardiff

    4/01/2022

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    What a great company. Turned up on time and did what they said they would. Lots of work for them but they were great. Office guys before and after also have been great. Would heartily recommend them. Will be using them again if we move anything!!

    Response:
    Hello Simon, Thank you so much for your lovely feedback we really do appreciate you taking the time to leave a review for us. We will pass on your feedback to the whole team who helped with the removals process. We wish you all the very best in your new home.
  • Chris

    Newport

    21/12/2021

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    We chose Intercity based on previous reviews and we wanted a company that had fairly large resources to make sure our move was completed reliably. Although definitely a lot more expensive than we anticipated (2500) Intercity proved to be a very efficient and well organised company. Communications from start to finish were excellent, Anna in the office keeping us well informed throughout. On moving day the team of 3, Cristi, Dani and Sharky, arrived spot on 8 am as promised and worked hard to get everything packed and on the road for the 60 mile journey. Everything was offloaded at our new home by 3:30 pm. We did have 3 Luton vans rather than a large truck due to limited access which obviously increased costs, but although expensive would still recommend for a professional service.

    Response:
    Hello Chris, thank you so much for your lovely feedback we really do appreciate you taking the time to leave a review for us. We will pass on your feedback to the whole team who helped with the removals process. We wish you all the very best in your new home.Intercity Removals Team
  • Sylvia Hale

    Cardiff

    9/12/2021

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    I wanted a removals company at short notice and intercity were able to accommodate this. This team of 3 were fast and efficient and handled the whole from start to finish in a safe and helpful manner. I would not hesitate to recommend this company.

    Response:
    Hi Sylvia, thank you for leaving such a lovely review we are so pleased that everything went well with your removal and that you would be happy to recommend our services. We wish you all the very best in your new home Many ThanksIntercity Removal Team
  • Simon Rafferty

    Cardiff

    12/11/2021

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    Would definitely recommend the guys from Intercity, they made the move so easy. We needed to move on short notice and the whole process of getting a quote and sorting out a move was really straightforward and simple. On the day the guys were excellent, nothing was to much trouble and they even helped by dismantling and reassembling things that were bigger than wed expected. If and when we move again I will definitely be coming back to these guys.

    Response:
    Thank you for taking the time to leave us such a lovely review. We are pleased you were happy with the services that you received. We wish you all the very best in your new property.
  • Sally

    Cardiff

    9/11/2021

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    Excellent service from the initial quote process via WhatsApp to the first removal into storage and the final delivery out of storage. The team kept us up to date throughout the process and the guys who moved us were efficient , clean and quick. Very good price and I would strongly recommend anyone to use Intercity Removals

    Response:
    Thank you for your wonderful review. I will pass to the team and we wish you the very best in your new home.
  • Tom Fletcher

    Bristol

    9/11/2021

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    Really flexible when I had to change the moving date at short notice. Managers were very understanding and did a lot to accommodate me and never asked me to pay extra.The removal team were excellent, packed everything nicely and quickly and very patiently for me at the new house.

    Response:
    Thank you for taking the time to leave us such a lovely review. We are pleased you were happy with the services that you received. We wish you all the very best in your new property Tom
  • Emily Keys

    Bristol

    4/11/2021

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    Viorel, Mihai R and Catalin arrived on time and immediately got to work. They were efficient and made our move go really smoothly. They were careful with all of our contents. Wel worth the packing service. They made something that could have been so stressful seem so easy! Thank you very much!

    Response:
    Hi Emily,Thank you so much for taking the time to leave us a review we really appreciate your kind comments We wish you all the very best in your new home
  • Suzie Kelley

    Cardiff

    28/10/2021

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    This company was professional, reliable and helpful on the day.A special thank you to the team of Chris, John and George who worked very hard ( especially with the heavy plant pots!) They worked with a smile and made the process much easier than expected. I had used another removal company into store wow what a difference Intercity was..would highly recommend.

    Response:
    Hi Suzie,Thank you so much for leaving such lovely feedback i have just sent your review to Chris, John and George.We all wish you the very best in your new home
  • Robert Spaull

    Bristol

    14/10/2021

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    Intercity removals were very helpful from start to finish, even while moving on a crunch day. Their office staff were excellent in booking the removal, and they have a sensible cancellation policy that doesn't wait for exchange of contracts. The removal was relatively smooth, though the video survey had under-estimated the amount of work which needed a shuttle run. Mihal and the team worked very hard and were very efficient. Good collection of boxes afterwards, though it would be great if they could re-use more of the boxes rather than recycling after a single use.

    Response:
    Good Afternoon Richard. Thank you for taking the time to leave us such a loverly review. We are pleased you were happy with the services that you received.We wish you all the very best in your new property.
  • Andrew Godfrey

    Cardiff

    28/09/2021

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    Excellent, punctual and very reliable, no complaints at all

    Response:
    Hi Andrew, Thank you so much for leaving us such a lovely review we will of course pass your kind words on to the removal team.We wish you all the very best in your new property
  • Jessica Williams

    Bristol

    19/08/2021

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    The office staff were helpful and friendly. The removals guys arrived on time and were absolutely brilliant. They were hard working, very helpful and polite. I would recommend this company.

    Response:
    Hi Jessica, Thank you very much for taking the time to leave us such a lovely review. We will of course pass your comments on to the removal team who will be delighted to hear your feedback. We wish you all the very best in your new home
  • Ruth Glover

    Bristol

    20/07/2021

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    Highly recommend these guys - friendly, helpful and efficient. The ladies we dealt with in the office, the guys who came to pack and the team who delivered all our worldly possessions were without fault and made a stressful time stress less.

    Response:
    Hi Ruth,Thank you ever so much for taking the time to leave us all such a lovely review it was a pleasure looking after you.We wish you all the very best in your new home
  • Stuart

    Bristol

    27/06/2021

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    All the staff I spoke to there friendly and experienced. We chose to pack ourselves, but Intercity Removals were very helpful during the evaluation video call and before the big day. The moving crew on the day were awesome. They took care of everything. Everything arrived safe and sound. Would definitely use again and recommend to anyone.

    Response:
    Hi Stuart,Thank you for leaving such a lovely review we are so pleased that everything went well with your removal and that you would be happy to recommend our services.We wish you all the very best in your new home Many Thanks
  • Chris Taylor

    Bristol

    18/06/2021

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    I would 100% recommend this company to anyone! I was so so impressed with the two guys that helped us on the day. Super friendly, considerate and worked very hard. On top of that we received regular updates and check ups to ensure the whole experience was a good one, which it most certainly was! Thanks again!

    Response:
    Hi Chris,Thank you so much for taking the time to leave us such a lovely review. We will also let the team know how happy you are they will be really pleased to know you have left us a review.We wish you all the very best in your new home
  • Julie Cotterell

    Bristol

    12/06/2021

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    Amazing service from both the office staff and the removal men on the day. It was a difficult move with a lot of steps at both properties and the men were just unbelievable.Having used Intercity Removals this time, I genuinely wouldnt use anybody else if I nice again!

    Response:
    Hi Julie,Thank you so much for your lovely feedback we really do appreciate you taking the time to leave a review for us.We will pass on your feedback to the whole team who helped with the removals process.We wish you all the very best in your new home
  • Leoni

    Bristol

    3/06/2021

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    Valentin, Radu & Tonny were fantastic. Friendly, polite, on time and very efficient. We were so impressed with how smoothly the day went and the price was so reasonable. Thank you again for making the move stress free.

    Response:
    Thank you for your wonderful review. I will pass to the team and we wish you the very best in your new home.
  • Lyndsey

    Bristol

    24/05/2021

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    Nick and Cosmin from Intercity completed our move last week and were absolutely wonderful. They did such a fabulous job, were very friendly and nothing was any trouble! Cana??t believe how quickly they had everything in and out. We definitely recommend Intercity!

    Thank you for making moving day stress free!!

    Response:
    Thank you for such a lovely feedback. We will ensure Nick and Cosmin see your kind comments. We wish you all the very best in your new home
  • Benjamin Yates

    Bristol

    12/05/2021

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    Very friendly customer services team when progressing the quote and preparing for removal day.
    The removal team were friendly, tidy and efficient with no damages.
    The price was one of the best value we could find and the service was very good.
    Intercity were a big help at a stressful time.

    Response:
    Hi Ben, Thank you so much for providing us with such amazing feedback we are so pleased you are happy with the service from the initial quotation to the removal day! We all wish you the very best in your new home
  • Suzanne Shsw

    Newport

    11/05/2021

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    We paid a premium price for a very poor service. They never turned up on time from the start of the move and they were late at our destination. When we unpacked there was quiet a few items damaged. The fragile boxes which were clearly marked with fragile tape wea??re put at the bottom and boxes stacked on top. Even hard plastic boxes were broken. Our main heavy furniture was also scratched, our sideboard had to be replaced as the damage was not repairable. Before the driver left he gave me a form to sign which I did and I wasna??t too happy about signing it but I did, I was stressed out on the day as everything was piled up in rooms. There were 3 people and only 1 asked which box to put in what room the other 2 just distributed them randomly.

  • David Plummer

    Bristol

    9/05/2021

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    Stuart and Chris worked incredibly hard. Made our move go very smoothly and stressless.
    Best price I could find, and still had high quality service. Thanks guys

    Response:
    Thank you so much for your kind words about Stuart and Chris - i have passed this to the team and they were very pleased you took the time to leave them such lovely feedback - We all wish you the very best in your new home
  • James Collins

    Bristol

    8/05/2021

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    The whole process from obtaining the initial quote, the contact leading up to the move and on the day of the move itself, everything went seamlessly - Cristi, Ricardo & Nicu wea??re absolutely fantastic, couldna??t have asked for more from them - great job!!

    Response:
    Thank you so much for providing such lovely feedback for your removal team. I have passed this to them and they were very happy you took the time to leave such a nice review. We wish you all the very best in your new home
  • Steven Lake

    Newport

    7/05/2021

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    Excellent efficient service at a competitive price. The two lads who moved me to a 2nd floor flat (Florin and Mihai) worked really hard and were friendly & good humoured throughout. Even when my large fridge freezer wouldna??t fit in the lift!! They just shrugged their shoulders and proceeded to carry it all the way up the stairs. I would highly recommend this company.

  • Edward Tuite

    Bristol

    16/04/2021

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    There are no bad points, outstanding service, friendly and very efficient.

    Response:
    Hi EdwardThank you so much for your lovely review we are so delighted everything went well for you and we wish you the very best in your new home.
  • Jayne Thompsett

    Newport

    26/03/2021

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    Boys worked really hard to get the job done

    Response:
    Thank you so much Jayne for your lovely review which I will pass to the team.So delighted everything went well for you and we wish you the very best in your new home.Many ThanksGrace O'ReganGeneral Manager
  • Gemma Eldridge

    Cardiff

    16/03/2021

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    Grace and Claire in the office were very accommodating and extremely helpful up until the day of the move. Could not fault the service.

    The guys on the day were brilliant. They worked extremely hard and we couldna??t fault them.

    Response:
    Hi Gemma,Thank you so much for your wonderful review. The team will be delighted to hear.We wish you the very best in your new home :)
  • Kaelon Lloyd

    Cardiff

    5/03/2021

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    All boxed items arrived undamaged.

    Almost all of my furniture that had wooden parts were damaged. One plants was ripped out of the soil and is now dead. White powder was embedded on my fabric sofa.

    One of the movers urinated on my toilet seat.

  • Jemima Buoy

    Bristol

    23/02/2021

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    Fantastic removals.

    We contacted them almost at the last minute for availability, they were very good, courteous, easy to pay the invoice, and the men on the day were quick, proper, and polite. Completed the day with no problems. So far we have not found anything broken!

    Response:
    Thank you so much Jemima for your lovely review which I will pass to the team.So delighted everything went well for you and we wish you the very best in your new home.Many Thanks
  • Verina Fisher

    Cardiff

    15/02/2021

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    Nick and his team were very efficient and polite. We would certainly recommend this company. We moved on 12 th February.

    Response:
    Thank you so much for your lovely review which I will pass to the team.So delighted everything went well for you and we wish you the very best in your new home.Many ThanksGrace O'ReganGeneral Manager
  • David

    Bristol

    13/02/2021

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    Brilliant service from start to finish. Our packers and movers (Nick, Catalin and Vio) were really helpful and hard working. Made everything so easy for us.

    Would highly recommend.

  • Tim Collins

    Bristol

    8/02/2021

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    Consummate professionals- friendly, efficient, great communication. Amazing service.

  • Jo Pye

    Bristol

    27/11/2020

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