There are no bad points, outstanding service, friendly and very efficient.
Boys worked really hard to get the job done
Grace and Claire in the office were very accommodating and extremely helpful up until the day of the move. Could not fault the service.
The guys on the day were brilliant. They worked extremely hard and we couldn’t fault them.
We contacted them almost at the last minute for availability, they were very good, courteous, easy to pay the invoice, and the men on the day were quick, proper, and polite. Completed the day with no problems. So far we have not found anything broken!
Brilliant service from start to finish. Our packers and movers (Nick, Catalin and Vio) were really helpful and hard working. Made everything so easy for us.
Would highly recommend.
Consummate professionals- friendly, efficient, great communication. Amazing service.
The team from Intercity were fabulous from the ladies in the office to the removal chaps headed up by Lee. This is the second time we have used the company and would not hesitate in using them or recommending them again. A truly professional company.
Amazing customer service.
They went above and beyond during a very difficult time. Many thanks; highly recommended!
Turned up on time, nothing was too much effort for them. Professional and polite.
Intercity removals were absolutely fantastic from the moment I contacted them. Any queries were answered promptly and in full and a home survey and quote were done within days of contacting them.
On the day the moving team turned up promptly at 7 and very carefully loaded the van, ensuring that all items were secure and protected. All items arrived at my new address in perfect condition.
I would not hesitate to recommend Intercity Removals to others and I would use them again in the future as they really made moving day as stress free as possible.
Very good. Two very good people moved all my items with care. They did not stop even when offered a drink. Staff in the office very helpful. Would recommend them should you need to move.
First class service at a competitive price. The removal men worked very hard to make our move as smooth as possible. 5 star service!
Very nice men with good service
The team were very helpful and professional
They were on time, very polite and extremely helpful, I would highly recommend them
Brilliant, really helpful and efficient
Excellent would highly recommend
Extremely quick and efficient, very courteous.
The cheapest and by far the best quote received.
Intercity removals were great and I would highly recommend them. They were on time , really looked after our things and curteous.
Helpful and efficient
Nice people easy to deal with I would use them again
Great service all round, flexible and accommodating. We moved from South Wales to Cornwall. The Intercity assessors visited twice prior. once to do initial assessment and once to reassure me! It transpired that they could do the remove with fewer vehicles, and their being upfront on this was great as it reduced our costs. The men on the day were very careful and all went smoothly.Careful, offering flexibility and competitive in price.. Thank you!
Fantastic service would definitely use again
Great service! Some of the packing was random eg bedding in box marked en-suite but given the fact that they packed a 4 bed house in 3.5 hours, I was very happy!
Staff very friendly, helpful and efficient. Rhys was particularly good and so understanding of my sister's condition.
My sister suffers with amnesia and this resulted in her paying them 4 times in error the night before them move. She telephoned them really early on the day of the move so anxious when she realised her mistake and the owner answered the telephone and sorted it for her.
Cannot recommend them enough.
Professional service from the initial phone call for a quotation to completion on our three hour move away. The removal team were excellent and worked hard all day. Highly recommended!
Great team who made our move seamless! Everything was taking care of with a friendly and efficient service - thank you very much!
Fantastic team. Extremely professional and courteous. Highly recommended. Hassle free move. Good value for money.
Intercity removals offered us brilliant attentive service from the time of our first enquiry to the actual move yesterday. We highly recommend them, the team we had were efficient, careful and managed everything in a stress free reassuring way. We also had the use of boxes on the day which was really helpful.
The removal men worked tirelessly throughout the day. They made the whole day relatively stress free. The transit from one property to the next was easy thanks to them. They were brilliant. I would highly recommend the company
very punctual and polite Faultless service. Would highly recommend.
They were punctual, accommodating and pleasant! Nothing was too much trouble! We were very pleased with the sales service , the removal and the polite payment service! A very good experience!
Brilliant! Straight forward, no hassle, nothing a problem, helpful suggestions
Alex & Chris arrived early. They were friendly, conscientious hard working & professional.
A very smooth move. No breakages & items put where we wanted them.
Excellent, extremely hard working and professional.
The two guys who arrived were excellent, arrived promptly at 8am, Majority of the boxes were on the van within an hour
I am really impressed with all aspects of this removal company. Everyone was so helpful and friendly. The guys took great care moving large pieces of furniture through tight gaps. Would definitely use them again and cant recommend them highly enough.
Fantastic service! Would use again.
Excellent, punctual service, careful handling and packaging of goods, made the move smooth and took a lot of stress out of the day. Highly recommended!
A stress free non complicated move due to City Moves. The Company was professional from the beginning to the end. The whole team worked their socks off and we can not thank them enough for helping us move 2 properties on the same day. They really took the burden from us. We would definitely use City Moves again in the future.
Very friendly and respectful. On time. Would recommend to friends and family
Moving is stressful enough the removal men was excellent and worth every penny made our lives stressful free on the day can't thank you enough for your help
Friendly, hardworking team who got a difficult move done without complaining. Our furniture was handled with care without any damage. Thanks.
Intercity Removals were excellent. They went above and beyond my expectations of a moving company. I would definitely recommend them.
Absolutely brilliant from start to finish. Wouldn't hesitate to recommend them. Polite, clean, tidy, courteous, nothing was too much trouble - the list could go on! Thanks guys.
Excellent communication prior to move, very competitive price.
Packing service the day before carried out with amazing speed and everything packed with care.
Day of the move carried out with the same care and speed - cannot rate highly enough - thank you!
Best moving company I have ever used, I have kept their details because I only intend on using this company from now on. Fantastic couple of guys, that checked with me on everything, wrapped fragile things far better than I would have and knew how to pack a vehicle, so there was none of the usual. Where moving people say on the day, you have too much stuff and we'll have to do two trips and charge you double! Just hard working, friendly guys with Intercity removal company. Thanks guys
We had a lovely experience with Intercity. They arrived early on the day and moved us in swiftly with no issues. All their communication was prompt and their prices were competitive.
Friendly, helpful and efficient at every step of the way. Took the stress out of moving, I can’t recommend highly enough.
They were excellent, pleasant,well organised and efficient. Made the move seem very effortless for me and my family.
Everyone at Intercity worked extremely hard and delivered an excellent service and a very competitive price: hard to beat
The team turned up on time, were polite and professional. They worked really hard and ensured the move went smoothly.
An amazing company and made the move so easy would use them again and recommend to anyone.
They were absolutely brilliant. Punctual and polite.
Absolutely fantastic. They gave excellent customer service from the first phone call. They were able to come to see the house at short notice and provided a very reasonable quote.
On moving day the two gentlemen were extremely efficient and we were in the new house (some distance away) and the vans unpacked before we could get sentimental!
Would recommend to all.
Incredible service, friendly removal men at a very reasonable price. Highly recommended!
Very efficient and professional. Change of plan to store items was dealt with very well and help reduce the stress of breaking our chain
I would highly recommend this company as everything ran smoothly from the quote (which was very reasonable) to removal day!
The two gentlemen on the day were punctual, very courteous, efficient & professional.
They took care of everything with the utmost care & diligence!
Brilliant service. The guys turned up early, explained everything, worked hard, handled furniture carefully and behaved in a very polite manner. Excellent value for money too.
If you're considering Intercity for a house move, don't hesitate to book them!
Telephone support couldn't have been better and the house visit to provide an accurate quote was quick and professional.
On the moving day, the two guys were amazing - like machines! It took less than 2 hours to completely empty a three-bed house and despite not exchanging until the day of completion there wasn't a hint of frustration from the removal team. They arrived at the new property before us and had started unloading before we got there - couldn't have been better or more professional and took a weight off our minds!
Can not recommend highly enough, so helpful , genuine and very calming!
A slight communication error which left a bit of a bad feeling from one of the men but otherwise we were delighted.
Fantastic teams for both packing and removals. Everything went very smoothly and to plan. Really impressed when the team came back and collected all the boxes and packing materials. Great job - thanks...
Excellent in every way could not fault them
The guys were quick, polite & professional. They even helped when my dog fell so overall they were brilliant. Definitely recommend them & use them again if we move!
Brilliant company had no problem nothing was too much trouble for them. Would recommend and use again
Friendly and efficient. Delighted with the prompt service at short notice.
We could not have been more pleased with the service provided. Everything went according to how we hoped and the removal staff were excellent.
Superb! Excellent 5 service from start to end. Couple of calls to check all well and prepared, boxes dropped off for self pack. On the day the team were bang on time, super quick and totally professional. Would recommend every time!
Excellent removal service - all went exactly to plan! Would highly recommend these guys
Very efficient. Safety conscious always. Hardly any breaks. Very pleasant experience
Friendly and efficient, was a little damage to property during transit but within 24hrs we were compensated directly into account. Would definitely recommend to anyone
Guys turned up on time and got the job done in no time. They took care with our new carpets too and we really appreciated that!
5 stars says it all.
Great service from this local firm. Nothing was too much trouble and the move went very smoothly thanks to Julian and his team.
Really helpful, no job was too much effort. The move was very efficiently thought out and we moved much quicker than we thought.
Fantastic service, lovely people.
We were really impressed with the service. Also, the staff were hard working and polite. We have recommended your firm to our estate agent as we were really pleased, thank you.
Really pleased with the service. Friendly guys who couldn't do enough for us. Would recommend.
Nick and his team were very efficient and polite. We would certainly recommend this company. We moved on 12 th February.
They went above and beyond, protecting everything with additional free boxes and bubble wrap and letting me ride with them to the destination.
The best removal company I've used by quite a margin (out of 4 others). Highly recommended.
They were prompt and professional. Very Impressed
Lots of changes with my move being delayed plus additional furniture to add.
They were very helpful with an overnight stop
Everything went smoothly, and nothing broke and everyone was very helpful and accommodating of odd things I wanted.
I'd recommend this company.
The move went very well with no problems. 3 great guys, helpful and courteous!
Removal guys were great, very helpful, arrived early and helped pack things, helped organise storage of a sofa which wouldn't fit in my new flat. Very efficient!
Great service, friendly guys..worked very hard. They were courteous, accommodating and professional! Very happy with service.
Very hardworking and professional. Would recommend them.
Great service on the move day and packing. Team were courteous, quick and nothing was to much of an issue. Would thoroughly recommend for the packing and move.
a bit grumpy and complained about the heavy book boxes and having to do a second load (made me feel like I was inconveniencing them) but overall a good move with no damage.
On time and efficient. Very helpful.
Marvellous. Especially on the day!
they left quite a few small things behind. Mike the young guy was rude when he found something which should have been packed the day before and told me he had another job to do that day. I am 75 years old and was in a very vulnerable state. The other two men were polite and helpful. They were given £10 each when they left.
Intercity were very accommodating to numerous changes to the move date. On the day, the movers were hard working and professional.
Did a great job, I left if late to book for the last Friday in the month, so lots of removal companies were fully booked, but they managed to do the move for us, worked really hard on the move day, during the heatwave and got everything moved in. Really pleased with the job.
Although the most expensive, the only company to offer a preliminary visit to provide an accurate quote. Very satisfied with the service
Customer service could be improved by communication within the team! One colleague phoned to book after an appointment had been made.
Scuffed my walls and chipped my new painted banister
Hard working employees but none of them understand English, what I was quoted on the day the rep came wasn't what I ended up paying.
Word of advice pay the indemnity insurance £50 before your move, also expensive items like TV and table and chairs etc take to property yourself.
Mine was damaged in move normally wouldn't use removing company that is the reason for only 3 star rating.
Luton van £300 + vat for one trip two trips extra?
You can hire one for £67
All boxed items arrived undamaged.
Almost all of my furniture that had wooden parts were damaged. One plants was ripped out of the soil and is now dead. White powder was embedded on my fabric sofa.
One of the movers urinated on my toilet seat.
Firstly I was told the charge would be so high because they absolutely had to have 3 men do the move. However only 2 turned up with no knowledge that there was meant to be 3.
Then my washing machine was broken during the move process as it was working fine before the move but after the drum no longer turned. It took multiple phone calls and 2 days for anyone to get back to me to say they can do nothing about the broken appliance. But they sure didn’t take 2 days to phone me and get payment for the move itself.
Overall the 2 removal men were very good and worked hard considering there was apparently no way only 2 men could do the job, but the company is expensive and just there for the profit with poor customer support should something go wrong. I will not be using them the next time I move
The moving guys were amazing. They are efficient and fast. 5 stars for them.
However the admin side is horrible. They tried changing the quoted price afterwards because they messed up. Always keep your emails so you can protect yourself.
The estimator that came out was very pleasant and told us how our belongings would be looked after blah blah.
In reality yes certain items were wrapped and looked after but other items were bashed senseless.
We were told that boxes and items would be put into rooms for us at the other end, they just dumped them as quick as they could.
We understand that we had a hard job for them moving from 2nd floor to a house, but that was factored into the price and we allowed £10 each for their bother. Overall we were not satisfied and would not recommend.
They disputed the end payment even though it was agreed in advance with sales rep how much could be deducted if they didn’t take apart my two Ikea drawers and have to rebuild them. The two removal men barely communicated with us. They also scuffed my new sofa but denied it. I wouldn’t use them again or recommend to anyone. Wish I shopped around more myself.
They sent the wrong size van and couldn’t fit all of my stuff in the van. Then have time no other option than to pay more to to get the remaining collected as my completion of the property was the following day.
I don’t see why I should have had to pay any additional on top of my partner having to wait 5 hours in an empty house for the remaining furniture to be collected.
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