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Intercity Removals
Company Overview
Here at Intercity Removals, we offer a full range of house removals services across South Wales and Bristol, including Cardiff and Swansea. We are a family-run Cardiff removal company and thrive on the exceptional level of service we provide to our customers.
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Reviews
Fantastic service would definitely use again
Great service! Some of the packing was random eg bedding in box marked en-suite but given the fact that they packed a 4 bed house in 3.5 hours, I was very happy!
Staff very friendly, helpful and efficient. Rhys was particularly good and so understanding of my sister's condition.
My sister suffers with amnesia and this resulted in her paying them 4 times in error the night before them move. She telephoned them really early on the day of the move so anxious when she realised her mistake and the owner answered the telephone and sorted it for her.
Cannot recommend them enough.Professional service from the initial phone call for a quotation to completion on our three hour move away. The removal team were excellent and worked hard all day. Highly recommended!
Intercity Removals of Intercity Removals replied:
Dear Mr. Fleming,Thank you very much indeed for posting a positive review regarding your recent home move with us. We are very grateful for the time you have taken and we assure you that your kind words will be conveyed to the specific team who assisted you so that they can share in your praise. Whilst we hope that there will be no need to avail of our services for many, many years, we hope that you will think of us then. Many thanks once again.Great team who made our move seamless! Everything was taking care of with a friendly and efficient service - thank you very much!
Fantastic team. Extremely professional and courteous. Highly recommended. Hassle free move. Good value for money.
Intercity removals offered us brilliant attentive service from the time of our first enquiry to the actual move yesterday. We highly recommend them, the team we had were efficient, careful and managed everything in a stress free reassuring way. We also had the use of boxes on the day which was really helpful.
The removal men worked tirelessly throughout the day. They made the whole day relatively stress free. The transit from one property to the next was easy thanks to them. They were brilliant. I would highly recommend the company
very punctual and polite Faultless service. Would highly recommend.
They were punctual, accommodating and pleasant! Nothing was too much trouble! We were very pleased with the sales service , the removal and the polite payment service! A very good experience!
Brilliant! Straight forward, no hassle, nothing a problem, helpful suggestions
Alex & Chris arrived early. They were friendly, conscientious hard working & professional.
A very smooth move. No breakages & items put where we wanted them.
Well doneExcellent, extremely hard working and professional.
The two guys who arrived were excellent, arrived promptly at 8am, Majority of the boxes were on the van within an hour
I am really impressed with all aspects of this removal company. Everyone was so helpful and friendly. The guys took great care moving large pieces of furniture through tight gaps. Would definitely use them again and cant recommend them highly enough.
Fantastic service! Would use again.
Excellent, punctual service, careful handling and packaging of goods, made the move smooth and took a lot of stress out of the day. Highly recommended!
A stress free non complicated move due to City Moves. The Company was professional from the beginning to the end. The whole team worked their socks off and we can not thank them enough for helping us move 2 properties on the same day. They really took the burden from us. We would definitely use City Moves again in the future.
Very friendly and respectful. On time. Would recommend to friends and family
Moving is stressful enough the removal men was excellent and worth every penny made our lives stressful free on the day can't thank you enough for your help
Friendly, hardworking team who got a difficult move done without complaining. Our furniture was handled with care without any damage. Thanks.
Intercity Removals were excellent. They went above and beyond my expectations of a moving company. I would definitely recommend them.
Absolutely brilliant from start to finish. Wouldn't hesitate to recommend them. Polite, clean, tidy, courteous, nothing was too much trouble - the list could go on! Thanks guys.
Excellent communication prior to move, very competitive price.
Packing service the day before carried out with amazing speed and everything packed with care.
Day of the move carried out with the same care and speed - cannot rate highly enough - thank you!Best moving company I have ever used, I have kept their details because I only intend on using this company from now on. Fantastic couple of guys, that checked with me on everything, wrapped fragile things far better than I would have and knew how to pack a vehicle, so there was none of the usual. Where moving people say on the day, you have too much stuff and we'll have to do two trips and charge you double! Just hard working, friendly guys with Intercity removal company. Thanks guys
We had a lovely experience with Intercity. They arrived early on the day and moved us in swiftly with no issues. All their communication was prompt and their prices were competitive.
Friendly, helpful and efficient at every step of the way. Took the stress out of moving, I can’t recommend highly enough.
They were excellent, pleasant,well organised and efficient. Made the move seem very effortless for me and my family.
Everyone at Intercity worked extremely hard and delivered an excellent service and a very competitive price: hard to beat
The team turned up on time, were polite and professional. They worked really hard and ensured the move went smoothly.
An amazing company and made the move so easy would use them again and recommend to anyone.
They were absolutely brilliant. Punctual and polite.
Absolutely fantastic. They gave excellent customer service from the first phone call. They were able to come to see the house at short notice and provided a very reasonable quote.
On moving day the two gentlemen were extremely efficient and we were in the new house (some distance away) and the vans unpacked before we could get sentimental!
Would recommend to all.Incredible service, friendly removal men at a very reasonable price. Highly recommended!
Very efficient and professional. Change of plan to store items was dealt with very well and help reduce the stress of breaking our chain
I would highly recommend this company as everything ran smoothly from the quote (which was very reasonable) to removal day!
The two gentlemen on the day were punctual, very courteous, efficient & professional.
They took care of everything with the utmost care & diligence!Brilliant service. The guys turned up early, explained everything, worked hard, handled furniture carefully and behaved in a very polite manner. Excellent value for money too.
If you're considering Intercity for a house move, don't hesitate to book them!
Telephone support couldn't have been better and the house visit to provide an accurate quote was quick and professional.
On the moving day, the two guys were amazing - like machines! It took less than 2 hours to completely empty a three-bed house and despite not exchanging until the day of completion there wasn't a hint of frustration from the removal team. They arrived at the new property before us and had started unloading before we got there - couldn't have been better or more professional and took a weight off our minds!Mel of Intercity Removals replied:
Dear Amanda,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :).I will pass your feedback to all the boys:)Can not recommend highly enough, so helpful , genuine and very calming!
Intercity Removals of Intercity Removals replied:
Dear Leo, Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :).A slight communication error which left a bit of a bad feeling from one of the men but otherwise we were delighted.
Fantastic teams for both packing and removals. Everything went very smoothly and to plan. Really impressed when the team came back and collected all the boxes and packing materials. Great job - thanks...
Intercity Removals of Intercity Removals replied:
Dear Niall,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :).Excellent in every way could not fault them
Intercity Removals of Intercity Removals replied:
Dear Ruby,Thank you very much for your kind comments:).We are happy to hear you were please with our services.The guys were quick, polite & professional. They even helped when my dog fell so overall they were brilliant. Definitely recommend them & use them again if we move!
Intercity Removals of Intercity Removals replied:
Dear Jo,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals.Brilliant company had no problem nothing was too much trouble for them. Would recommend and use again
Intercity Removals of Intercity Removals replied:
Dear Anne,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals.Friendly and efficient. Delighted with the prompt service at short notice.
Intercity Removals of Intercity Removals replied:
Dear Louise,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :).We could not have been more pleased with the service provided. Everything went according to how we hoped and the removal staff were excellent.
Thank you.Intercity Removals of Intercity Removals replied:
Dear Ian,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals.Superb! Excellent 5 service from start to end. Couple of calls to check all well and prepared, boxes dropped off for self pack. On the day the team were bang on time, super quick and totally professional. Would recommend every time!
Intercity Removals of Intercity Removals replied:
Dear Julian,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :).Excellent removal service - all went exactly to plan! Would highly recommend these guys
Intercity Removals of Intercity Removals replied:
Dear Mandi,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :)Very efficient. Safety conscious always. Hardly any breaks. Very pleasant experience
Intercity Removals of Intercity Removals replied:
Dear Eileen, Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :)Friendly and efficient, was a little damage to property during transit but within 24hrs we were compensated directly into account. Would definitely recommend to anyone
Intercity Removals of Intercity Removals replied:
Dear Martin,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals.Guys turned up on time and got the job done in no time. They took care with our new carpets too and we really appreciated that!
Intercity Removals of Intercity Removals replied:
Dear Carolyn,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals.5 stars says it all.
Intercity Removals of Intercity Removals replied:
Dear Paul,Thank you very much for your king words.They always put a big smile on our faces, here at Intercity Removals.Great service from this local firm. Nothing was too much trouble and the move went very smoothly thanks to Julian and his team.
Highly recommended.Mel of Intercity Removals replied:
Hi Jackie,Thank you very much for your kind words. We will pass your comments to our team.Really helpful, no job was too much effort. The move was very efficiently thought out and we moved much quicker than we thought.
Mel of Intercity Removals replied:
Hi Hannah, Thank you very much for your kind words.We are really happy to hear that.Fantastic service, lovely people.
We were really impressed with the service. Also, the staff were hard working and polite. We have recommended your firm to our estate agent as we were really pleased, thank you.
Really pleased with the service. Friendly guys who couldn't do enough for us. Would recommend.
Lots of changes with my move being delayed plus additional furniture to add.
They were very helpful with an overnight stopEverything went smoothly, and nothing broke and everyone was very helpful and accommodating of odd things I wanted.
I'd recommend this company.The move went very well with no problems. 3 great guys, helpful and courteous!
Removal guys were great, very helpful, arrived early and helped pack things, helped organise storage of a sofa which wouldn't fit in my new flat. Very efficient!
Great service, friendly guys..worked very hard. They were courteous, accommodating and professional! Very happy with service.
Intercity Removals of Intercity Removals replied:
Dear Caroline,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :).Very hardworking and professional. Would recommend them.
Intercity Removals of Intercity Removals replied:
Dear Angela,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :)On time and efficient. Very helpful.
Intercity Removals of Intercity Removals replied:
Dear Mr Clayton, Thank you very much indeed for your lovely comments. I will share your kind words personally with the team who carried out your work. I hope that your unpacking is well advanced and that you’re able to kick back and enjoy your new home to its full potential. Thank you for choosing Intercity Removals and please let us know if we can be of any help in any way in the future.Marvellous. Especially on the day!
they left quite a few small things behind. Mike the young guy was rude when he found something which should have been packed the day before and told me he had another job to do that day. I am 75 years old and was in a very vulnerable state. The other two men were polite and helpful. They were given £10 each when they left.
Intercity were very accommodating to numerous changes to the move date. On the day, the movers were hard working and professional.
Did a great job, I left if late to book for the last Friday in the month, so lots of removal companies were fully booked, but they managed to do the move for us, worked really hard on the move day, during the heatwave and got everything moved in. Really pleased with the job.
Although the most expensive, the only company to offer a preliminary visit to provide an accurate quote. Very satisfied with the service
Customer service could be improved by communication within the team! One colleague phoned to book after an appointment had been made.
Intercity Removals of Intercity Removals replied:
Dear Anne,We can only apologise for the cross over in the office as we have a remit to ensure we answer all enquiries within a specified deadline. We are sorry that our team were too keen in this case.We do hope you were happy with our removal service and are happy in your new home.Scuffed my walls and chipped my new painted banister
Intercity Removals of Intercity Removals replied:
Thank you for your feedback and the 5 star customer service rating.We have to express our surprise about the comments in regard to the staircase and walls as no one from the team had been made aware at the time or in the weeks after the move.We would have been more than happy to have resolved the issue if we were made aware of it.If you would like to discuss this in great detail, we would welcome a call to the office.We wish you well in your new property.Hard working employees but none of them understand English, what I was quoted on the day the rep came wasn't what I ended up paying.
Word of advice pay the indemnity insurance £50 before your move, also expensive items like TV and table and chairs etc take to property yourself.
Mine was damaged in move normally wouldn't use removing company that is the reason for only 3 star rating.
Luton van £300 + vat for one trip two trips extra?
You can hire one for £67Intercity Removals of Intercity Removals replied:
Dear Mr Williams,Thank you for your feedback and for comments on our hard working team. However we are sorry that you were not 100% happy as we were not previously aware of any issues indeed on our own questionnaire the feedback from yourself in regard to your move was 'very good'.We do ensure our quotes are transparent at all times so we are truly at a loss to understand the feedback.We would like to discuss your comments in greater detail and therefore our Office Manager will be contacting you shortly.The estimator that came out was very pleasant and told us how our belongings would be looked after blah blah.
In reality yes certain items were wrapped and looked after but other items were bashed senseless.
We were told that boxes and items would be put into rooms for us at the other end, they just dumped them as quick as they could.
We understand that we had a hard job for them moving from 2nd floor to a house, but that was factored into the price and we allowed £10 each for their bother. Overall we were not satisfied and would not recommend.Intercity Removals of Intercity Removals replied:
Dear Mr Cotter, We are extremely surprised to have received this review online. Our customer satisfaction survey which was completed and signed by Mr John Cotter after the move reviewed us as :-Quality of Work VERY GOOD and for Dismantling and Assembling rated our team as PERFECT. He also personally commented “GREAT PERFECT SERVICE” . In addition, the team received a very generous tip on the day due to the quality of service provided and not as a result of completing an unsatisfactory job. As part of our ongoing customer care programme we also provide all our clients with the opportunity to flag any dissatisfaction or any issues within 7 days of a move. To date we have not received any communication from yourselves especially surprising bearing in mind your comment about your goods apparently being 'bashed senseless' . We are therefore totally confused over such a radically changed opinion of our service and team.They disputed the end payment even though it was agreed in advance with sales rep how much could be deducted if they didn’t take apart my two Ikea drawers and have to rebuild them. The two removal men barely communicated with us. They also scuffed my new sofa but denied it. I wouldn’t use them again or recommend to anyone. Wish I shopped around more myself.
Adrian Stan of Intercity Removals replied:
We are firstly disappointed and quite surprised at this review as you rated our service as High on the day on our own customer care questionnaire and can only apologise if on the day you felt our team did not communicate enough with yourself . In regard to the sofa you may recall we highlighted the issue of removing the extremely large settee through the narrow hallway. We marked this on our initial assessment sheet and you responded that you were not bothered about any potential damage caused by this difficulty. We did quote £145 for the dismantling of 4 items and on the day we only dismantled your bed and so reduced the quote by 50% as the bed took the longest to dismantle. In addition our team spent an additional hour with yourself and your sister helping you arrange your items in your new home at no additional charge. We would like to discuss this with you further in person and to apologise over any lack of communication as we take our standards of service extremely seriously.They sent the wrong size van and couldn’t fit all of my stuff in the van. Then have time no other option than to pay more to to get the remaining collected as my completion of the property was the following day.
I don’t see why I should have had to pay any additional on top of my partner having to wait 5 hours in an empty house for the remaining furniture to be collected.Adrian Stan of Intercity Removals replied:
Firstly we are disappointed that you were not happy with our service and we would like to apologise for any inconvenience caused. We did your house move assessment based on the information that you provided our team over the telephone as you were unable to be available for a onsite assessment which is what we originally requested. We agree that on attending your property that the van was too small for your items. On realising this we did our best to send a second van to yourself as soon as possible, however due to confirmed bookings on the day there was a delay in us being able to do this for you. We did provide a discount for you for this additional van. We would be happy to discuss this personally with you in further detail and please contact our Office Manager Adrian as we do normally receive 5 star reviews from our clients and would very much like to try and resolve this to your satisfaction.
More Information
Home Moves
The house removals team here at Intercity Removals understand that moving house can be a happy, emotional and stressful time all at once and that is why we are here to offer you a friendly, professional and highly reliable service. In order to make sure your house move runs smoothly, we put together a guide to moving house that will help you prepare for your big move. We help with house removals in Cardiff.
Storage
Our Intercity Removals Storage Facilities offer you a local storage space that you can access and control yourself. From single bulky items to full home contents, we have the short or long-term storage solutions for you. For your peace of mind, our storage facilities are alarmed and monitored 24/7 with the latest, state of the art access control and CCTV.
