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Intercity Removals
Company Overview
Here at Intercity Removals, we offer a full range of house removals services across South Wales and Bristol, including Cardiff and Swansea. We are a family-run business and thrive on the exceptional level of service we provide to our customers.
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Reviews
We had a lovely experience with Intercity. They arrived early on the day and moved us in swiftly with no issues. All their communication was prompt and their prices were competitive.
Friendly, helpful and efficient at every step of the way. Took the stress out of moving, I can’t recommend highly enough.
They were excellent, pleasant,well organised and efficient. Made the move seem very effortless for me and my family.
Everyone at Intercity worked extremely hard and delivered an excellent service and a very competitive price: hard to beat
The team turned up on time, were polite and professional. They worked really hard and ensured the move went smoothly.
An amazing company and made the move so easy would use them again and recommend to anyone.
They were absolutely brilliant. Punctual and polite.
Absolutely fantastic. They gave excellent customer service from the first phone call. They were able to come to see the house at short notice and provided a very reasonable quote.
On moving day the two gentlemen were extremely efficient and we were in the new house (some distance away) and the vans unpacked before we could get sentimental!
Would recommend to all.Incredible service, friendly removal men at a very reasonable price. Highly recommended!
Very efficient and professional. Change of plan to store items was dealt with very well and help reduce the stress of breaking our chain
I would highly recommend this company as everything ran smoothly from the quote (which was very reasonable) to removal day!
The two gentlemen on the day were punctual, very courteous, efficient & professional.
They took care of everything with the utmost care & diligence!Brilliant service. The guys turned up early, explained everything, worked hard, handled furniture carefully and behaved in a very polite manner. Excellent value for money too.
If you're considering Intercity for a house move, don't hesitate to book them!
Telephone support couldn't have been better and the house visit to provide an accurate quote was quick and professional.
On the moving day, the two guys were amazing - like machines! It took less than 2 hours to completely empty a three-bed house and despite not exchanging until the day of completion there wasn't a hint of frustration from the removal team. They arrived at the new property before us and had started unloading before we got there - couldn't have been better or more professional and took a weight off our minds!Mel of Intercity Removals replied:
Dear Amanda,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :).I will pass your feedback to all the boys:)Can not recommend highly enough, so helpful , genuine and very calming!
Intercity Removals of Intercity Removals replied:
Dear Leo, Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :).A slight communication error which left a bit of a bad feeling from one of the men but otherwise we were delighted.
Fantastic teams for both packing and removals. Everything went very smoothly and to plan. Really impressed when the team came back and collected all the boxes and packing materials. Great job - thanks...
Intercity Removals of Intercity Removals replied:
Dear Niall,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :).Excellent in every way could not fault them
Intercity Removals of Intercity Removals replied:
Dear Ruby,Thank you very much for your kind comments:).We are happy to hear you were please with our services.The guys were quick, polite & professional. They even helped when my dog fell so overall they were brilliant. Definitely recommend them & use them again if we move!
Intercity Removals of Intercity Removals replied:
Dear Jo,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals.Brilliant company had no problem nothing was too much trouble for them. Would recommend and use again
Intercity Removals of Intercity Removals replied:
Dear Anne,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals.Friendly and efficient. Delighted with the prompt service at short notice.
Intercity Removals of Intercity Removals replied:
Dear Louise,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :).We could not have been more pleased with the service provided. Everything went according to how we hoped and the removal staff were excellent.
Thank you.Intercity Removals of Intercity Removals replied:
Dear Ian,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals.Superb! Excellent 5 service from start to end. Couple of calls to check all well and prepared, boxes dropped off for self pack. On the day the team were bang on time, super quick and totally professional. Would recommend every time!
Intercity Removals of Intercity Removals replied:
Dear Julian,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :).Excellent removal service - all went exactly to plan! Would highly recommend these guys
Intercity Removals of Intercity Removals replied:
Dear Mandi,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :)Very efficient. Safety conscious always. Hardly any breaks. Very pleasant experience
Intercity Removals of Intercity Removals replied:
Dear Eileen, Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :)Friendly and efficient, was a little damage to property during transit but within 24hrs we were compensated directly into account. Would definitely recommend to anyone
Intercity Removals of Intercity Removals replied:
Dear Martin,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals.Guys turned up on time and got the job done in no time. They took care with our new carpets too and we really appreciated that!
Intercity Removals of Intercity Removals replied:
Dear Carolyn,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals.5 stars says it all.
Intercity Removals of Intercity Removals replied:
Dear Paul,Thank you very much for your king words.They always put a big smile on our faces, here at Intercity Removals.Great service from this local firm. Nothing was too much trouble and the move went very smoothly thanks to Julian and his team.
Highly recommended.Mel of Intercity Removals replied:
Hi Jackie,Thank you very much for your kind words. We will pass your comments to our team.Really helpful, no job was too much effort. The move was very efficiently thought out and we moved much quicker than we thought.
Mel of Intercity Removals replied:
Hi Hannah, Thank you very much for your kind words.We are really happy to hear that.Fantastic service, lovely people.
We were really impressed with the service. Also, the staff were hard working and polite. We have recommended your firm to our estate agent as we were really pleased, thank you.
Really pleased with the service. Friendly guys who couldn't do enough for us. Would recommend.
Removal guys were great, very helpful, arrived early and helped pack things, helped organise storage of a sofa which wouldn't fit in my new flat. Very efficient!
Great service, friendly guys..worked very hard. They were courteous, accommodating and professional! Very happy with service.
Intercity Removals of Intercity Removals replied:
Dear Caroline,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :).Very hardworking and professional. Would recommend them.
Intercity Removals of Intercity Removals replied:
Dear Angela,Thank you very much for your kind words. They always put a big smile on our faces, here at Intercity Removals :)Did a great job, I left if late to book for the last Friday in the month, so lots of removal companies were fully booked, but they managed to do the move for us, worked really hard on the move day, during the heatwave and got everything moved in. Really pleased with the job.
Although the most expensive, the only company to offer a preliminary visit to provide an accurate quote. Very satisfied with the service
Customer service could be improved by communication within the team! One colleague phoned to book after an appointment had been made.
Intercity Removals of Intercity Removals replied:
Dear Anne,We can only apologise for the cross over in the office as we have a remit to ensure we answer all enquiries within a specified deadline. We are sorry that our team were too keen in this case.We do hope you were happy with our removal service and are happy in your new home.The estimator that came out was very pleasant and told us how our belongings would be looked after blah blah.
In reality yes certain items were wrapped and looked after but other items were bashed senseless.
We were told that boxes and items would be put into rooms for us at the other end, they just dumped them as quick as they could.
We understand that we had a hard job for them moving from 2nd floor to a house, but that was factored into the price and we allowed £10 each for their bother. Overall we were not satisfied and would not recommend.Intercity Removals of Intercity Removals replied:
Dear Mr Cotter, We are extremely surprised to have received this review online. Our customer satisfaction survey which was completed and signed by Mr John Cotter after the move reviewed us as :-Quality of Work VERY GOOD and for Dismantling and Assembling rated our team as PERFECT. He also personally commented “GREAT PERFECT SERVICE” . In addition, the team received a very generous tip on the day due to the quality of service provided and not as a result of completing an unsatisfactory job. As part of our ongoing customer care programme we also provide all our clients with the opportunity to flag any dissatisfaction or any issues within 7 days of a move. To date we have not received any communication from yourselves especially surprising bearing in mind your comment about your goods apparently being 'bashed senseless' . We are therefore totally confused over such a radically changed opinion of our service and team.They disputed the end payment even though it was agreed in advance with sales rep how much could be deducted if they didn’t take apart my two Ikea drawers and have to rebuild them. The two removal men barely communicated with us. They also scuffed my new sofa but denied it. I wouldn’t use them again or recommend to anyone. Wish I shopped around more myself.
Adrian Stan of Intercity Removals replied:
We are firstly disappointed and quite surprised at this review as you rated our service as High on the day on our own customer care questionnaire and can only apologise if on the day you felt our team did not communicate enough with yourself . In regard to the sofa you may recall we highlighted the issue of removing the extremely large settee through the narrow hallway. We marked this on our initial assessment sheet and you responded that you were not bothered about any potential damage caused by this difficulty. We did quote £145 for the dismantling of 4 items and on the day we only dismantled your bed and so reduced the quote by 50% as the bed took the longest to dismantle. In addition our team spent an additional hour with yourself and your sister helping you arrange your items in your new home at no additional charge. We would like to discuss this with you further in person and to apologise over any lack of communication as we take our standards of service extremely seriously.They sent the wrong size van and couldn’t fit all of my stuff in the van. Then have time no other option than to pay more to to get the remaining collected as my completion of the property was the following day.
I don’t see why I should have had to pay any additional on top of my partner having to wait 5 hours in an empty house for the remaining furniture to be collected.Adrian Stan of Intercity Removals replied:
Firstly we are disappointed that you were not happy with our service and we would like to apologise for any inconvenience caused. We did your house move assessment based on the information that you provided our team over the telephone as you were unable to be available for a onsite assessment which is what we originally requested. We agree that on attending your property that the van was too small for your items. On realising this we did our best to send a second van to yourself as soon as possible, however due to confirmed bookings on the day there was a delay in us being able to do this for you. We did provide a discount for you for this additional van. We would be happy to discuss this personally with you in further detail and please contact our Office Manager Adrian as we do normally receive 5 star reviews from our clients and would very much like to try and resolve this to your satisfaction.
More Information
Home Moves
The house removals team here at Intercity Removals understand that moving house can be a happy, emotional and stressful time all at once and that is why we are here to offer you a friendly, professional and highly reliable service. In order to make sure your house move runs smoothly, we put together a guide to moving house that will help you prepare for your big move.
Storage
Our Intercity Removals Storage Facilities offer you a local storage space that you can access and control yourself. From single bulky items to full home contents, we have the short or long-term storage solutions for you. For your peace of mind, our storage facilities are alarmed and monitored 24/7 with the latest, state of the art access control and CCTV.
