JamVans

JamVans

Superb
based on 57 reviews
member since October 2013
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Reviews & Ratings
Customer Reviews
  • John Mckendrick

    London West

    21/04/2021

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    Excellent service all round!!!

    The crew on the day were very helpful.

  • Maria Grubmueller

    London South East

    16/11/2020

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    JamVans were more expensive than other companies I got quotes from but their service was excellent. I had a lot more stuff than I thought I did and was charged extra but that was expected and not that much more. All the boxes/items arrived in very good condition and nothing seems to have been damaged. Nice staff who kept me up to date and were very courteous.

  • Ursula Bischoff

    London East

    12/11/2020

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    Very happy with how my move from UK to DE went with JamVans. They were on time and very helpful.

  • Paul Spear

    London North

    14/08/2020

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    whole process worked very well

  • Daniel Heller

    London West

    2/07/2020

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    Great! I can just recommend JamVans!

  • Kate Hughes

    London North

    19/04/2020

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    Excellent experience in the last week to move before full Covid 19 lock down. Couldna??t rate the whole team more highly.

  • Outi

    London North

    24/03/2020

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    Absolutely excellent! We moved countries in extremely difficult circumstances (borders closing in corona pandemic) and Nikki at JamVans was a true professional with a very cheerful attitude which made a huge difference. The crew on the days were also great informing us promptly about their arrivals etc and handling our stuff with care.I would give more stars if I could!

  • Louise

    London North

    16/03/2020

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    Very professional & efficient. Would definitely recommend.

  • Emily

    London North West

    7/03/2020

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    We had high hopes for JamVans, but on the day they were extremely unprepared and actually made our moving day much more stressful.

    They left expensive items unprotected (without packaging) in communal areas of our apartment building with all doors propped open to the street. The only box of items we asked them to pack for us arrived with everything damaged. They appeared to have no experience of moving people in and out of apartment buildings, as it took over 4 hours to get our pre-packed belongings into their van. And they arrived without any of the materials we had paid for on our inventory.

    We understand that mistakes happen. However, the worst part was that when we contacted JamVans with our concerns - their only reply was a list of excuses from the crew members. They have made no effort to remedy any of the damage to our belongings or make-up for the stress caused on the day.

    We paid a lot of money for this service and it was a complete waste. In hindsight, we would advice hiring a van and doing it yourself!

  • Tara Mclaren

    London West

    8/11/2019

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    Amazing service, such lovely movers and they made what is a very stressful time so easy.
    Thank you so much and anyone is looking for an amazing moving company do not look any further than JamVans.

  • Fiorella Guerra

    Bromley

    21/10/2019

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    Really recommend! Came on time, professional. We moved form London to Switzerland...!

  • Andre

    London West

    24/08/2019

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    Massively overcharged us - movers on the day told us that they had been contracted for 2 trips when one was enough and told us that a??the job had been presented as a really big onea?? by the moving company

  • Miguel Gonzalez

    London West

    3/08/2019

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    It was great having everything packaged by Jamvans' staff. The lift on the building broke a few days before the move and it wasn't fix on time, still they did a great job of moving everything out. Highly recommended.

  • Hlynur Sveinbjornsson

    London North West

    21/07/2019

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    Smooth and reliable service. We managed to get a good quote at short notice. The guys were quick and professional.

  • Tom Broxup

    London North

    20/05/2019

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    Chris and team worked incredibly hard all day to move me and my young family recently. They retained good humour throughout and were creative in finding ways to get furniture through tights gaps. Support from Nikki on phone in lead up (we booked fairly late) was also valuable. To my mind good value for money and I would use them again.

  • Lucrezia Perazzotti

    London West

    8/04/2019

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    Very helpful and competent guys on the day - thank you very much!

    Response:
    Thank you for taking the time to leave a review, this is greatly appreciated. Good luck in your new home, Matt and the JamVans team.
  • Ay Matthews

    London West

    30/03/2019

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    Polite and friendly staff but the packing could have been done with much more care. Some items were broken, luckily they were not too valuable. Clean linens were packed with dirty shoes without wrapping. Some loose items were thrown in together in a box. All of these made it difficult and time consuming to unpack. Quite disappointing considering we chose them on a slightly higher fee than someone else because of their accreditation.

  • Peter Ramsay

    London North West

    25/03/2019

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    An excellent experience a?? the two guys on the day were particularly impressive; personable, helpful and made an inevitably stressful day as smooth as it could be. Would recommend

    Response:
    Thank you for taking the time to leave a review. Our team at JamVans are a credit to the company, reviews like your always provide a good boost. Thanks, Matt and the team.
  • Terry Willson

    London North West

    12/03/2019

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    Really helpful, arrived on time, well organised, polite, I would highly recommend JamVans and definitely use them again.

    Response:
    Thank you for taking the time to leave a review for us. We wish you the best of luck in your new home. Matt and the JamVans team.
  • Rune Nielsen

    London North West

    2/03/2019

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    Very good and professional movers.
    A bit pricey but can only recommend!

    Response:
    Hi Rune, thanks you for taking the time to leave a review! Best of luck in your new home, Matt and the JamVans team
  • Jeremy Breaks

    London North West

    7/02/2019

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    Superb - great attitude and very professional. I would highly recommend

    Response:
    Hi Jeremy, thank you for your review, best of luck in your new home! Thanks, Matt and the JamVans team
  • Chantelle

    London North West

    5/01/2019

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    Amazing from start to finish:
    Promptness of email correspondence from Annette
    Professional estimate appraisal of the move from Shane
    Incredibly kind, professional, and EFFICIENT day of move from the three gentlemen who worked so quickly to move our items up three (yes three!) flights of stairs in our new house

    Very grateful for JamVans!

    Response:
    Thank you for your lovely review, we love reading reviews like this and we ensure they are passed onto the team on your move. Good luck in your new home. Matt and the JamVans team.
  • Abby Humphreys

    London North West

    31/12/2018

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    Great attitude, professional, fantastic communication throughout, efficient and friendly service - would recommend this company to take the stress out of any move.

    Response:
    Thank you for your lovely review Abby, good luck in your new home!
  • Chris Pilbin

    London North

    19/12/2018

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    Team on the day were incredibly helpful, humoured a very excited three year old and went above and beyond.

    Response:
    Thank you for your review, we are really pleased you were happy with our service. Best of luck in your new home!Kind RegardsThe JamVans Team
  • Tom

    London North

    7/12/2018

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    We were very impressed with the professional service provided by JamVans. Right from the consultation phase through to the box pick up.
    A surveyor firstly came around to our flat to assess everything and provide a competitive quote; the surveyor was knowledgable and friendly, which made us feel comfortable from the start.
    With such short notice given (less than a week) we did have to pay a small supplementary fee for box delivery but this would normally be included. The boxes are heavy duty and I liked how they reused boxes instead of just throwing them away afterwards!
    On the nice day, the guys turned up with ample truck space and were friendly, polite and professional. This went a long way for me. They disassembled and reassembled our furniture and did everything carefully. They were thorough in their checks afterwards, making sure everything was in the right place and that nothing had been left behind.
    The follow up service (calls and box pick up) were well organised and professional as well. We would absolutely use JamVans again and would recommend to friends looking for a comprehensive service that is on the more competitively priced medium.

    Response:
    Thank you for your lovely review, we are really pleased that you are happy with the service provided, best of luck in your new home! Matt and the JamVans team.
  • Jenny Drewett

    London West

    15/11/2018

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    The person who came to evaluate the job was professional, personable and listened to my concerns. The 4 guys who came were fabulous. They were efficient, polite and really patient. Half way through the day, 2 of the men were sent to another job but the remaining 2, worked hard to complete the job in one one day, even though it was late. All Jam Van parties were very helpful and I would highly recommend them.

    Response:
    Jenny we are really pleased with the review that you have kindly written. Best of luck in your new home, Matt and the team.
  • Angelika

    Harrow

    8/11/2018

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    The guys who packed and moved my belongings were very friendly and kind. It was a pleasure working with Jamvans. I would recommend this company any time. I was continuously informed about the arrival time for pickup and delivery. Additionally my contact person Nikki was always available for me when I had questions and very reliable. Well done!

  • Charlie Arthur

    London North

    8/11/2018

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    From start to finish JamVans were professional, friendly, and keen to get our business. I highly recommend spending the extra money on their packing service

    Response:
    Thank you for taking the time to leave a review. This will be passed onto the team and I am sure will be well received and appreciated. Matt and the JamVans team.
  • Pushpa Janagal

    Dartford

    4/11/2018

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    Nikki was great helping with my queries. Will definitely recommend JamVans

    P. Janagal

  • Vanessa Jermyn

    Harrow

    29/10/2018

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    Really pleased that we used Jamvans. The help that we got from Nicki on the lead up to the move helped to put our minds at rest. The removal guys were brilliant. They did everything quickly, carefully and with good humour. They were waiting for us at our home in France when we arrived. The unpacking took no time at all. We would definitely recommend and definitely use again!

  • Andre Jackson

    London North

    22/10/2018

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    very easy process, very professional service, good experience

    the removal boys were very good, friendly and meticulous when packing my stuff, no damages as a result to any of my stuff

    Response:
    Hi Andre, thank you for leaving a review. We are pleased that you found our process easy which is what we aim for and have spent year perfecting. Best of luck in your new home, Matt and the JamVans team.
  • Michele Martinelli

    London West

    17/10/2018

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    Excellent service, friendly movers - would recommend!

  • Kirsty Mcfadden

    London North

    12/10/2018

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    The Jam Vans team were helpful, value for money, and incredibly efficient. My move didn't go exactly to plan because of my poor planning but nothing phased them and they were professional and kind, making the day stress free for me. Everything has been packed beautifully.

    Response:
    Kristy, thank you for taking the team to leave a review. Many of our packers have done the job for years and our clients are often amazed by the speed an accuracy of the packing. Enjoy your new home. Matt and the JamVans team.
  • Melissa Smith Machado

    London East

    13/09/2018

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    Great service and very friendly people. Would definitely use again.
    The only thing is that we noticed a part of a chest of drawers was broken and they had tried to fix it with packing tape. It was not an expensive one and was only a small break but I would have appreciated being informed of the accident.

  • Laura Loewy

    London North West

    25/08/2018

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    It was a hassle free move. The amount of packing material is spot on what you need and exceeds your requirements. Nevertheless, there's a slight gap between what you're promised and what is actually delivered. My furniture was not covered in protective fabric and got a bit dirty and surfaces got scratched. I should've reminded them to do it but I assumed they would do so on the van. I saw this wasn't the case a bit too late. In retrospect, I also wish they'd read some of the boxes to help sort them into the rooms they were supposed to go to. Apart from this, the staff on the moving day was very friendly and professional. They assembled the furniture that was discussed beforehand and helped out with other stuff that was too heavy for me to do by myself.

    The customer service staff are very friendly and always eager to help and make everything go a bit smoother.

    Response:
    Thank you for taking the time to leave a review. We are dissapointed that you feel there is a slight gap between what was sold and the service you received. We do include protective covers with every move and we usually do this whilst still in your property to protect the item whilst carrying in and out of the property. I understand that your move co-coordinator has been in touch to discuss. Thank you for your other kind comments, these are greatly appreciated. Best of luck in your new home, Matt and the JamVans team.
  • Sue Hudson

    London West

    20/08/2018

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    JanVans were brilliant. The packing was done perfectly - nothing broken. On moving day, they arrived in pouring rain (which slowed things down a bit) but were cheerful, polite and so helpful. I would recommend this company to anyone moving house.

    All questions were answered, the price was fair, and the whole moving experience was hassle-free!

    Response:
    Thank you for the kind review, it is reviews like this that give JamVans the reputation that is has. Matt and the JamVans team.
  • Robert Harper

    London North

    10/08/2018

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    Great no hassle service, on time, efficient and polite.

    Response:
    Enjoy your new home! Matt and the team.
  • Patricia Voute

    London North

    9/08/2018

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    Helpful from beginning to end. Cheerful, hardworking - I can't fault them.

    Response:
    Best of luck in your new home, reviews like yours are really nice to receive in recognition of the service we provide. Matt and the team.
  • Michael

    London North West

    21/07/2018

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    The guys were very professional and helpful.

    Response:
    Thank you! Best of luck in your new home. Matt and the team.
  • Andrew Willis

    London North West

    13/07/2018

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    Professional service at a competitive price. Customer service was great in taking details of the move and confirming everything beforehand. On the moving day itself, the driver arrived early which was a bonus - friendly, helpful and courteous. Would definitely use again.

    Response:
    Thank you for taking the time to leave a review about our service. Enjoy your new home, Matt and the team.
  • Anna Chikhray

    London North

    5/05/2018

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    All went well, no complaints.

    Response:
    Thanks for taking the time to write a review. Matt and the JamVans team.
  • Samantha Henry

    London North

    28/04/2018

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    The team were extremely professional and took extra care with my items. I would use again

    Response:
    Thanks for the positive review. Enjoy your new home, Matt and the JamVans team.
  • Thomas Struthers

    London North

    27/04/2018

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    Fantastic. Very smooth and great customer service

    Response:
    Thank you for your review. Matt and the JamVans team.
  • Franziska Van Dongen

    London South East

    9/04/2018

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    Everything went very smooth. Would definitely recommend!

  • Magali Font

    London North

    24/03/2018

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    Great team! They arrived exactly on time, worked hard and were super efficient.

    Response:
    Thank you for taking the time to leave a review. Our team at JamVans is what makes us so special and our biggest differentiation from the rest. Matt and the team.
  • John Segal

    London North

    13/03/2018

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    Very impressed with the care they took of our "delicate" items and their cheerful attitude during a lengthy move.

    Response:
    What a lovely review, this has been passed onto the team on your day! Matt and the team.
  • Andreas Kirsch

    London North

    11/02/2018

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    I told the movers I'm moving everything into storage and they still packed some lemons and bread I had left on the kitchen counter and other edibles into the a storage box as I found out later. Better to pack by yourself.

    Response:
    Thank you for your review, good luck in your new home!
  • Hester Johnson

    London North West

    15/01/2018

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    Excellent. Great value for money. I have moved 13 times over the last 20 years and JAM VANS are the best, by far. They took their time and were very careful with my furniture. No breakages - which is a first.

    Response:
    Your feedback is greatly appreciated, thank you for taking the time to post. Good luck in your new home.
  • Jonathan Pitkanen

    London East Central

    4/01/2018

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    Very good

    Response:
    Thank you, best of luck in your new home.
  • Angela Owen

    London West

    2/01/2018

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    JamVans were brilliant for start to finish. Really professional, friendly and efficient. Each member of the team we met, from head office to the removal team, were lovely and helpful. Highly recommend them.

    Response:
    This is a really nice review, thank you for taking the time to post. Best wishes in your new home.
  • Eleana Tait

    London North

    1/01/2018

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    Great on the day

    Response:
    Thank you for your review. Good luck in your new home!
  • Gill Farr

    London West

    14/12/2017

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    Great communication, friendly service, the initial surveyor had done his homework re where I was moving to, and that gave me confidence in their approach. Fair price. Good packing service. Two great drivers/removals guys on the move day. Highly recommended.

    Response:
    What lovely feedback, I hope you are settling in well in your new home.
  • Alessia

    London West

    3/12/2017

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    I was happy about the initial survey I was told there were no hidden charges but I later found out there were charges for moving delays.

    Response:
    Thank you for your review. Our quotes are a fixed price. The only time where there are additional charges are for if there is extended delayed access due to not getting keys. We provide a one hour window as a good will gesture for if there are any delays waiting for the keys. However, from then on there are delayed access fees. These fees are mentioned on the quote and in our terms and conditions, it is also our procedure to mention this on an on-site survey. Most companies charge a delayed access fee from the minute they arrive at your new property if the keys are not present. We believe we are fair and clear with this policy.Kind Regards, Martin
  • Gail Moore

    London West

    17/11/2017

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    The guys arranged the parking suspensions, turned up on time, worked really hard. We had a really big sofa that needed to go up a spiral staircase. Most companies would have given up but they did it! thank you!

    Response:
    Thank you for your feedback, we do have a can do attitude. am glad that you are happy with the service. Good luck in your new home.
  • Claire Millington

    London North

    9/09/2017

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    Very reliable company, not the cheapest in town but excellent to deal with. Quote was accurate and the guys did take care with our things when packing. The 4* is because on the day of packing, they only sent one person, so the packing had to continue on the second day when it should have been loading the van straight away, which made that second day very long for everyone - the guys though were great, skilled and pleasant to deal with!

    Response:
    Thank you for your feedback, we will use this constructively going forward. We put a lot into our move plans to ensure that your move is completed within a reasonable time. Best of luck in your new home.
  • Anonymous

    London North

    18/07/2017

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    Friendly and efficient communication pre/post move and on the move day. I had one breakage due to one of the movers being a little careless, but dealt with very easily (refunded for broken item).

    Response:
    Thank you for your review, apologies for the breakage, I am pleased that you are happy with the way we handled this. Best of luck in your new property.
  • Charles Baker

    London North West

    23/06/2017

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    Not very satisfactory, they left items behind and it was difficult to get them to deliver them later.
    Also my antique bookcase was damaged and l am having difficulty in getting them to arrange for the repair despite the removal chap reporting it and taking photos.
    l would not use them again.

    Response:
    Thank you for your review. Unfortunately due to your personal circumstance you were not able to be present when we loaded everything up at your new property. I understand that you labelled everything with post-it notes that needed to go. Our policy is that we require somebody to be present to ensure that we have everything and have not left anything behind. We wavered on this to assist you. When you mentioned that there was a couple of bags from the kitchen that had been left we rectified this for you at no additional charge. There was no suggestion that the team was at fault and it is just as likely that the items had not been labelled, but we wanted to help and had a vehicle delivering near you the following week so were able to take advantage and rectify the problem in everybody's interest.With regards to the antique bookcase, unfortunately there was a crack in one pane of glass. If this had been a local move then we could have rectified this easily, however having moved such distance we organised a third party glass merchant to replace the glass. There were some delays with this as they needed to confirm a date that both suited them and yourself which caused some delays. It is obviously disappointing that you feel you would not use us again, however in the circumstances I feel that we were fair.Kind Regards
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