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JamVans
Company Overview
If you are looking to move national or internationally, we specialise in providing a quality house removal service in London. We offer a free survey for every move to ensure that we tailor our quote to you, from our move coordinators to our fully trained move teams, you will receive an excellent removals experience.
Areas Covered
Reviews
Amazing from start to finish:
Promptness of email correspondence from Annette
Professional estimate appraisal of the move from Shane
Incredibly kind, professional, and EFFICIENT day of move from the three gentlemen who worked so quickly to move our items up three (yes three!) flights of stairs in our new house
Very grateful for JamVans!We were very impressed with the professional service provided by JamVans. Right from the consultation phase through to the box pick up.
A surveyor firstly came around to our flat to assess everything and provide a competitive quote; the surveyor was knowledgable and friendly, which made us feel comfortable from the start.
With such short notice given (less than a week) we did have to pay a small supplementary fee for box delivery but this would normally be included. The boxes are heavy duty and I liked how they reused boxes instead of just throwing them away afterwards!
On the nice day, the guys turned up with ample truck space and were friendly, polite and professional. This went a long way for me. They disassembled and reassembled our furniture and did everything carefully. They were thorough in their checks afterwards, making sure everything was in the right place and that nothing had been left behind.
The follow up service (calls and box pick up) were well organised and professional as well. We would absolutely use JamVans again and would recommend to friends looking for a comprehensive service that is on the more competitively priced medium.The person who came to evaluate the job was professional, personable and listened to my concerns. The 4 guys who came were fabulous. They were efficient, polite and really patient. Half way through the day, 2 of the men were sent to another job but the remaining 2, worked hard to complete the job in one one day, even though it was late. All Jam Van parties were very helpful and I would highly recommend them.
The guys who packed and moved my belongings were very friendly and kind. It was a pleasure working with Jamvans. I would recommend this company any time. I was continuously informed about the arrival time for pickup and delivery. Additionally my contact person Nikki was always available for me when I had questions and very reliable. Well done!
From start to finish JamVans were professional, friendly, and keen to get our business. I highly recommend spending the extra money on their packing service
Nikki was great helping with my queries. Will definitely recommend JamVans
P. JanagalReally pleased that we used Jamvans. The help that we got from Nicki on the lead up to the move helped to put our minds at rest. The removal guys were brilliant. They did everything quickly, carefully and with good humour. They were waiting for us at our home in France when we arrived. The unpacking took no time at all. We would definitely recommend and definitely use again!
very easy process, very professional service, good experience
the removal boys were very good, friendly and meticulous when packing my stuff, no damages as a result to any of my stuffExcellent service, friendly movers - would recommend!
Great service and very friendly people. Would definitely use again.
The only thing is that we noticed a part of a chest of drawers was broken and they had tried to fix it with packing tape. It was not an expensive one and was only a small break but I would have appreciated being informed of the accident.Great no hassle service, on time, efficient and polite.
Helpful from beginning to end. Cheerful, hardworking - I can't fault them.
Professional service at a competitive price. Customer service was great in taking details of the move and confirming everything beforehand. On the moving day itself, the driver arrived early which was a bonus - friendly, helpful and courteous. Would definitely use again.
The team were extremely professional and took extra care with my items. I would use again
Very impressed with the care they took of our "delicate" items and their cheerful attitude during a lengthy move.
Excellent. Great value for money. I have moved 13 times over the last 20 years and JAM VANS are the best, by far. They took their time and were very careful with my furniture. No breakages - which is a first.
Martin of JamVans replied:
Your feedback is greatly appreciated, thank you for taking the time to post. Good luck in your new home.JamVans were brilliant for start to finish. Really professional, friendly and efficient. Each member of the team we met, from head office to the removal team, were lovely and helpful. Highly recommend them.
Martin of JamVans replied:
This is a really nice review, thank you for taking the time to post. Best wishes in your new home.Great attitude, professional, fantastic communication throughout, efficient and friendly service - would recommend this company to take the stress out of any move.
Martin of JamVans replied:
Thank you for your lovely review Abby, good luck in your new home!The Jam Vans team were helpful, value for money, and incredibly efficient. My move didn't go exactly to plan because of my poor planning but nothing phased them and they were professional and kind, making the day stress free for me. Everything has been packed beautifully.
JanVans were brilliant. The packing was done perfectly - nothing broken. On moving day, they arrived in pouring rain (which slowed things down a bit) but were cheerful, polite and so helpful. I would recommend this company to anyone moving house.
All questions were answered, the price was fair, and the whole moving experience was hassle-free!All went well, no complaints.
Fantastic. Very smooth and great customer service
Everything went very smooth. Would definitely recommend!
Great team! They arrived exactly on time, worked hard and were super efficient.
Very good
Martin of JamVans replied:
Thank you, best of luck in your new home.Great communication, friendly service, the initial surveyor had done his homework re where I was moving to, and that gave me confidence in their approach. Fair price. Good packing service. Two great drivers/removals guys on the move day. Highly recommended.
Martin of JamVans replied:
What lovely feedback, I hope you are settling in well in your new home.The guys arranged the parking suspensions, turned up on time, worked really hard. We had a really big sofa that needed to go up a spiral staircase. Most companies would have given up but they did it! thank you!
Martin of JamVans replied:
Thank you for your feedback, we do have a can do attitude. am glad that you are happy with the service. Good luck in your new home.Very reliable company, not the cheapest in town but excellent to deal with. Quote was accurate and the guys did take care with our things when packing. The 4* is because on the day of packing, they only sent one person, so the packing had to continue on the second day when it should have been loading the van straight away, which made that second day very long for everyone - the guys though were great, skilled and pleasant to deal with!
Martin of JamVans replied:
Thank you for your feedback, we will use this constructively going forward. We put a lot into our move plans to ensure that your move is completed within a reasonable time. Best of luck in your new home.Team on the day were incredibly helpful, humoured a very excited three year old and went above and beyond.
JamVans of JamVans replied:
Thank you for your review, we are really pleased you were happy with our service. Best of luck in your new home!Kind Regards The JamVans TeamThe guys were very professional and helpful.
Great on the day
Martin of JamVans replied:
Thank you for your review. Good luck in your new home!I told the movers I'm moving everything into storage and they still packed some lemons and bread I had left on the kitchen counter and other edibles into the a storage box as I found out later. Better to pack by yourself.
Martin of JamVans replied:
Thank you for your review, good luck in your new home!Friendly and efficient communication pre/post move and on the move day. I had one breakage due to one of the movers being a little careless, but dealt with very easily (refunded for broken item).
Martin of JamVans replied:
Thank you for your review, apologies for the breakage, I am pleased that you are happy with the way we handled this. Best of luck in your new property.It was a hassle free move. The amount of packing material is spot on what you need and exceeds your requirements. Nevertheless, there's a slight gap between what you're promised and what is actually delivered. My furniture was not covered in protective fabric and got a bit dirty and surfaces got scratched. I should've reminded them to do it but I assumed they would do so on the van. I saw this wasn't the case a bit too late. In retrospect, I also wish they'd read some of the boxes to help sort them into the rooms they were supposed to go to. Apart from this, the staff on the moving day was very friendly and professional. They assembled the furniture that was discussed beforehand and helped out with other stuff that was too heavy for me to do by myself.
The customer service staff are very friendly and always eager to help and make everything go a bit smoother.Not very satisfactory, they left items behind and it was difficult to get them to deliver them later.
Also my antique bookcase was damaged and l am having difficulty in getting them to arrange for the repair despite the removal chap reporting it and taking photos.
l would not use them again.Martin of JamVans replied:
Thank you for your review. Unfortunately due to your personal circumstance you were not able to be present when we loaded everything up at your new property. I understand that you labelled everything with post-it notes that needed to go. Our policy is that we require somebody to be present to ensure that we have everything and have not left anything behind. We wavered on this to assist you. When you mentioned that there was a couple of bags from the kitchen that had been left we rectified this for you at no additional charge. There was no suggestion that the team was at fault and it is just as likely that the items had not been labelled, but we wanted to help and had a vehicle delivering near you the following week so were able to take advantage and rectify the problem in everybody's interest.With regards to the antique bookcase, unfortunately there was a crack in one pane of glass. If this had been a local move then we could have rectified this easily, however having moved such distance we organised a third party glass merchant to replace the glass. There were some delays with this as they needed to confirm a date that both suited them and yourself which caused some delays. It is obviously disappointing that you feel you would not use us again, however in the circumstances I feel that we were fair.Kind RegardsI was happy about the initial survey I was told there were no hidden charges but I later found out there were charges for moving delays.
Martin of JamVans replied:
Thank you for your review. Our quotes are a fixed price. The only time where there are additional charges are for if there is extended delayed access due to not getting keys. We provide a one hour window as a good will gesture for if there are any delays waiting for the keys. However, from then on there are delayed access fees. These fees are mentioned on the quote and in our terms and conditions, it is also our procedure to mention this on an on-site survey. Most companies charge a delayed access fee from the minute they arrive at your new property if the keys are not present. We believe we are fair and clear with this policy.Kind Regards, Martin
More Information
House Removals
We provide a comprehensive and professional moving service whether you’re planning to move around the corner, across the national, or around the world. All of our staff are professionally trained and friendly, from the surveyor to the removal staff. Our hard-working staff and well-equipped fleet of vehicles will ensure you receive the highest quality removal service possible.
Commercial Removals
We know how the complex challenges faced during a office or business move, but know that these issues can be overcome with careful, consider planning. Our commercial removal service is both flexible and expert, to minimise disruption to your business.
We will plan and work alongside the business to ensure down-time is at a minimum and the office removal is as smooth as possible.
Packing
Our packing service is flexible to suit your needs, whether you need a few belongings expertly packed or the content of your entire house. We use professional-grade packing materials to ensure your valuables are safe during transit, with everything from boxes and packing paper to specialist wrapping materials for valuables and fragile items.
Storage
If you’re looking for short or long-term secure storage our purpose-built containers will keep your items safe and secure. The containers are 240 cubic feet, temperature controlled, and are secured with insurance and 24/7 CCTV.
Packaging Materials
If you’re looking to pack your belongings yourself, we can supply a range of packing materials including boxes and wrapping materials. We even offer a rental scheme for boxes, to save you money and cut down on material waste in the process.
