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JamVans
Company Overview
If you are looking to move national or internationally, we specialise in providing a quality house removal service in London. We offer a free survey for every move to ensure that we tailor our quote to you, from our move coordinators to our fully trained move teams, you will receive an excellent removals experience.
Areas Covered
Reviews
Great service and very friendly people. Would definitely use again.
The only thing is that we noticed a part of a chest of drawers was broken and they had tried to fix it with packing tape. It was not an expensive one and was only a small break but I would have appreciated being informed of the accident.Great no hassle service, on time, efficient and polite.
Helpful from beginning to end. Cheerful, hardworking - I can't fault them.
Professional service at a competitive price. Customer service was great in taking details of the move and confirming everything beforehand. On the moving day itself, the driver arrived early which was a bonus - friendly, helpful and courteous. Would definitely use again.
The team were extremely professional and took extra care with my items. I would use again
Very impressed with the care they took of our "delicate" items and their cheerful attitude during a lengthy move.
Excellent. Great value for money. I have moved 13 times over the last 20 years and JAM VANS are the best, by far. They took their time and were very careful with my furniture. No breakages - which is a first.
Martin of JamVans replied:
Your feedback is greatly appreciated, thank you for taking the time to post. Good luck in your new home.JamVans were brilliant for start to finish. Really professional, friendly and efficient. Each member of the team we met, from head office to the removal team, were lovely and helpful. Highly recommend them.
Martin of JamVans replied:
This is a really nice review, thank you for taking the time to post. Best wishes in your new home.JanVans were brilliant. The packing was done perfectly - nothing broken. On moving day, they arrived in pouring rain (which slowed things down a bit) but were cheerful, polite and so helpful. I would recommend this company to anyone moving house.
All questions were answered, the price was fair, and the whole moving experience was hassle-free!All went well, no complaints.
Fantastic. Very smooth and great customer service
Everything went very smooth. Would definitely recommend!
Great team! They arrived exactly on time, worked hard and were super efficient.
Very good
Martin of JamVans replied:
Thank you, best of luck in your new home.Great communication, friendly service, the initial surveyor had done his homework re where I was moving to, and that gave me confidence in their approach. Fair price. Good packing service. Two great drivers/removals guys on the move day. Highly recommended.
Martin of JamVans replied:
What lovely feedback, I hope you are settling in well in your new home.The guys arranged the parking suspensions, turned up on time, worked really hard. We had a really big sofa that needed to go up a spiral staircase. Most companies would have given up but they did it! thank you!
Martin of JamVans replied:
Thank you for your feedback, we do have a can do attitude. am glad that you are happy with the service. Good luck in your new home.Very reliable company, not the cheapest in town but excellent to deal with. Quote was accurate and the guys did take care with our things when packing. The 4* is because on the day of packing, they only sent one person, so the packing had to continue on the second day when it should have been loading the van straight away, which made that second day very long for everyone - the guys though were great, skilled and pleasant to deal with!
Martin of JamVans replied:
Thank you for your feedback, we will use this constructively going forward. We put a lot into our move plans to ensure that your move is completed within a reasonable time. Best of luck in your new home.The guys were very professional and helpful.
Great on the day
Martin of JamVans replied:
Thank you for your review. Good luck in your new home!I told the movers I'm moving everything into storage and they still packed some lemons and bread I had left on the kitchen counter and other edibles into the a storage box as I found out later. Better to pack by yourself.
Martin of JamVans replied:
Thank you for your review, good luck in your new home!Friendly and efficient communication pre/post move and on the move day. I had one breakage due to one of the movers being a little careless, but dealt with very easily (refunded for broken item).
Martin of JamVans replied:
Thank you for your review, apologies for the breakage, I am pleased that you are happy with the way we handled this. Best of luck in your new property.It was a hassle free move. The amount of packing material is spot on what you need and exceeds your requirements. Nevertheless, there's a slight gap between what you're promised and what is actually delivered. My furniture was not covered in protective fabric and got a bit dirty and surfaces got scratched. I should've reminded them to do it but I assumed they would do so on the van. I saw this wasn't the case a bit too late. In retrospect, I also wish they'd read some of the boxes to help sort them into the rooms they were supposed to go to. Apart from this, the staff on the moving day was very friendly and professional. They assembled the furniture that was discussed beforehand and helped out with other stuff that was too heavy for me to do by myself.
The customer service staff are very friendly and always eager to help and make everything go a bit smoother.Not very satisfactory, they left items behind and it was difficult to get them to deliver them later.
Also my antique bookcase was damaged and l am having difficulty in getting them to arrange for the repair despite the removal chap reporting it and taking photos.
l would not use them again.Martin of JamVans replied:
Thank you for your review. Unfortunately due to your personal circumstance you were not able to be present when we loaded everything up at your new property. I understand that you labelled everything with post-it notes that needed to go. Our policy is that we require somebody to be present to ensure that we have everything and have not left anything behind. We wavered on this to assist you. When you mentioned that there was a couple of bags from the kitchen that had been left we rectified this for you at no additional charge. There was no suggestion that the team was at fault and it is just as likely that the items had not been labelled, but we wanted to help and had a vehicle delivering near you the following week so were able to take advantage and rectify the problem in everybody's interest.With regards to the antique bookcase, unfortunately there was a crack in one pane of glass. If this had been a local move then we could have rectified this easily, however having moved such distance we organised a third party glass merchant to replace the glass. There were some delays with this as they needed to confirm a date that both suited them and yourself which caused some delays. It is obviously disappointing that you feel you would not use us again, however in the circumstances I feel that we were fair.Kind RegardsI was happy about the initial survey I was told there were no hidden charges but I later found out there were charges for moving delays.
Martin of JamVans replied:
Thank you for your review. Our quotes are a fixed price. The only time where there are additional charges are for if there is extended delayed access due to not getting keys. We provide a one hour window as a good will gesture for if there are any delays waiting for the keys. However, from then on there are delayed access fees. These fees are mentioned on the quote and in our terms and conditions, it is also our procedure to mention this on an on-site survey. Most companies charge a delayed access fee from the minute they arrive at your new property if the keys are not present. We believe we are fair and clear with this policy.Kind Regards, Martin
More Information
House Removals
We provide a comprehensive and professional moving service whether you’re planning to move around the corner, across the national, or around the world. All of our staff are professionally trained and friendly, from the surveyor to the removal staff. Our hard-working staff and well-equipped fleet of vehicles will ensure you receive the highest quality removal service possible.
Commercial Removals
We know how the complex challenges faced during a office or business move, but know that these issues can be overcome with careful, consider planning. Our commercial removal service is both flexible and expert, to minimise disruption to your business.
We will plan and work alongside the business to ensure down-time is at a minimum and the office removal is as smooth as possible.
Packing
Our packing service is flexible to suit your needs, whether you need a few belongings expertly packed or the content of your entire house. We use professional-grade packing materials to ensure your valuables are safe during transit, with everything from boxes and packing paper to specialist wrapping materials for valuables and fragile items.
Storage
If you’re looking for short or long-term secure storage our purpose-built containers will keep your items safe and secure. The containers are 240 cubic feet, temperature controlled, and are secured with insurance and 24/7 CCTV.
Packaging Materials
If you’re looking to pack your belongings yourself, we can supply a range of packing materials including boxes and wrapping materials. We even offer a rental scheme for boxes, to save you money and cut down on material waste in the process.
