Jones Moves

Jones Moves

Superb
based on 83 reviews
member since February 2019
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Reviews & Ratings
Customer Reviews
  • Anne-Marie Butts

    London South West

    24/11/2022

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    Great service, efficient, diligent and clearly experienced. Great to support a local family business.

    Response:
    Thank you Anne Marie, see you again soon!
  • Paul Bishop

    Slough

    24/11/2022

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    Really flexible, stored my stuff overnight and moved in the next day. Took care with everything and did a really great job. I will give them a call next time too.

    Response:
    Thankyou Paul!
  • Gopal Sathe

    Croydon

    12/11/2022

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    Very efficient, they communication before the move was clear and timely. They asked me to make a video of the things that needed to be packed and then gave a quote based on that.The moving team arrived on time and were very polite and professional, quickly packing things neatly and labelling all the boxes in detail. Packing and moving all of my things to the new house took approximately six hours for a 1-bedroom house, which included four full bookshelves that probably took up most of the time.Overall, while it's not cheap to hire any moving service, I think we really benefited from the service and I'd say that Jones Moves delivered great value for what we paid.

    Response:
    Thank you Gopal, we really appreciate your honest feedback and are grateful that you took the time to review us at such length. We hope you are enjoying your new home.
  • Romerr Alao

    London North West

    24/09/2022

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    Fantastic team to work with! They took care of my stuff like they are their own.

    Response:
    Thankyou!!
  • Elsa

    London West

    5/09/2022

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    Just perfect! The moving went smoothly. The 2 guys werevery professional. Happy customer !

    Response:
    Thankyou!
  • Shauna Scott

    London North West

    14/06/2022

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    Jones Moves was incredible. The whole booking process was straightforward and on the day the team was fantastic.We were moved in and out of our one bed flat in no time - and with no stress for us!

    Response:
    Thankyou so much !
  • Jose

    Sutton

    3/06/2022

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    We used Jones Moves to move from a 3rd floor flat with no lift to a 2nd floor flat with no lift. As I'm almost 8 months pregnant it was important we had a stress free moving experience and that's exactly what we got! The team arrived at 8.45am and were done and dusted by 11.20am....amazing considering how much stuff we had and all those stairs! The men were friendly, hard working and efficient. They even took our old sofa and boxes to the dump for us. We would definitely use this company again and I recommend to everyone. If you're thinking about using them for your move, do it!! You will not be disappointed.

    Response:
    Thankyou !
  • Leanne Swift

    London North West

    6/05/2022

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    I came across Jones Moves via Compare My Move and found them friendly and professional from the get-go. Quoted a very competitive price and every aspect of my experience using them was 5 star from initial contact and liaising prior to the move with Rosie in the office through the guys carrying out the move on the day. Will be using them again for future moves and would not hesitate to recommend them!

    Response:
    Thankyou so much !
  • Audrey

    London South West

    1/05/2022

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    Polite, punctual and professional

    Response:
    Thankyou!
  • Angela Simmons

    Harrow

    18/04/2022

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    5 star service throughout., from beginning to end. Really easy to deal with company, professional and nothing was too much trouble for them. Highly recommended.

    Response:
    Thank you Angela!
  • Camila Namor

    London South West

    7/04/2022

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    This has been my easiest move ever. They were very nice every minute of it, charged me what was estimated, and packed everything with lots of care! Cant recommend them enough and Im sure Ill call them again for my next move! Amazing company

    Response:
    Thank you Camila !!
  • Glen Harber

    London South West

    5/01/2022

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    Jones Moves is a fantastic removals company. They are a family run business and the level of service and care they provide reflects that. They listen to their customers needs. Our moving day went so smoothly thanks to them. Everything was packed with extreme care and arrived at our new home in perfect condition. We didnt have to lift a finger, the guys did everything for us and it was perfect. We will recommend them to anyone who needs removals. Thanks for everything!

    Response:
    Thankyou so much Glen!
  • Samanthi Wijesundera

    Slough

    6/12/2021

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    Very kind very professional very friendly people, its make a huge different when people are stressing moving out, keep it up with good work.

    Response:
    Thank you so much!
  • Oli

    Slough

    30/10/2021

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    The whole process from booking to moving was superb. I cant recommend them highly enough, very easy and pleasant to deal with

    Response:
    Thankyou !
  • Luke Hildyard

    London South West

    6/10/2021

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    Very good service. Polite and efficient team, job done smoothly and quickly. Dealt very well with a hold-up at our new flat caused by the previous occupant not being out in time. Rosie from head office was also of great assistance in the run up to the move, advising on packaging and processes etc. We would use them again.

    Response:
    Thankyou !
  • Mike Harvey

    London North West

    14/07/2021

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    Excellent service and work prior to and on moving day

    Response:
    Thanks Mike! Good luck with everything.
  • Janice Reading

    London North West

    11/07/2021

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    I would definitely recommend Jones Moves to anyone who is moving home, they are brilliant. Rosie in the office who organises everything, Liam, Casey and Aaron who do the removals are all stars. They arrived on time, assessed what needed to be done and just got on with job. My move from London to Cambridgeshire couldn't have gone any smoother, excellent

    Response:
    Thank you Janice, it was an absolute pleasure to work with you. Good luck in your new home.
  • Laura Knowles

    Harrow

    28/06/2021

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    Customer service was clear, friendly and convenient. They were happy to arrange everything over email, which was easier for me to fit around my work. On moving day, they turned up promptly and loaded everything carefully and efficiently. Great service.

    Response:
    That's lovely thank you Laura good luck with everything.
  • Eleni Xilakis

    London North West

    9/06/2021

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    They were great! They cleared the flat in no time and I had to do nothing. Thank you

    Response:
    Thanks Eleni! Take care.
  • Ruth Ifode

    Twickenham

    7/06/2021

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    Excellent! Excellent!! Excellent!!!Rosie and her team are theeee best! Great communication throughout.The guys on the day were absolutely brilliant, fast, efficient end patient.

    Response:
    Hi Ruth thank you so much. Good luck in your new home. Take care.
  • Jacqui Farrington-Bunje

    London South West

    19/04/2021

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    Amazing from 1st call to moving on the day, I have already recommended this company to several people. First class service I am so happy with Jones Moves. Rosie was very helpful and kind, 3 guys on the day were so thoughtful and extremely professional.

    Response:
    Thank you Jacqui. We wish you the best of luck with everything and hope you have started to settle in.
  • Roisin Moran

    London South West

    1/03/2021

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    Poor communication and customer service

    Response:
    Hi, we have been expecting a review from you. Let me start from the beginning then, we booked you in for a MOVE for A?250.00 for a minimal list, dismantling a desk and the standard removals. The team arrive on the day, on time. I kept in contact with you prior to the move constantly. They gave you a call beforehand to let you know they were arriving. On arrival, you thought we were packing for you. In which I phoned you, we talked it through, explained you didn't book a packing service - though you had put that you wanted a packing service on your removals enquiry, I asked you in my enquiry do you require a packing or dismantling service? To which you replied - dismantling of my desk. We agreed that the guys would pack your clothes up as priority using four boxes for free as we had no other boxes on us. We left the kitchen as you said you would sort it out and call us if you need a pack. One week later we got a quote over to you. Extra A?250 as full kitchen pack. You phoned and argued with me over this. I read out our quote was clear you had misread.
  • Polly Bryant

    London South West

    30/01/2021

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    Great service, very covid safe and got the job done super quickly. Thank you!

    Response:
    Thank you Polly :)
  • Tony Butchart-Kelly

    London South West

    18/12/2020

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    Absolutely brilliant service, Rosie in particular was really helpful in getting set up at the last minute. The lads on the day were both fast and professional.

    Top job!

    Response:
    Thank you Tony!
  • Carla Chahine

    London South West

    27/11/2020

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    The team who helped us was amazing. Nothing was damaged and everything was so well organised in labelled boxes. They packed everything for us.

    Response:
    Thank you Carla, much appreciated!
  • Alice Davies

    London South West

    16/11/2020

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    Jones Moves were excellent from start to finish. Communication before our move was excellent and the movers themselves were polite, efficient and helpful. Made the whole process stress free! Thank you!

    Response:
    Thank you Alice :)
  • Samantha Stiff

    Kingston-Upon-Thames

    14/11/2020

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    The guys were excellent. Arrived on time and were super efficient! Made a stressful day an absolute breeze. Would recommend them in a heartbeat x

    Response:
    Thank you Samantha! We really appreciate it :)
  • Milka Venarusso

    Croydon

    9/11/2020

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    Great customer service from start to finish!

    Response:
    Thanks Milka :)
  • Sarah Belfort

    London South West

    23/09/2020

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    We had a great experience with Jones Moves, who helped us move from Brixton to the City. The team was friendly, quick to respond to emails and very efficient on the day. The move went smoothly and everything arrived exactly as we packed it.

    Response:
    Thank you Sarah x
  • Nikki Parker

    London West

    23/08/2020

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    They were great. Super efficient and friendly and professional.

    Response:
    Thank you !!
  • Emer Menton

    London South West

    30/07/2020

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    Great service, Efficient, professional.
    I would highly recommend and use again

    Response:
    Thanks Emer! Take care.
  • Stewart Mccoy

    London West

    29/07/2020

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    Excellent, very polite, careful with possessions etc. No hesitations in recommending the full packing service. Literally the team arrived 8am, packed my life and belongings in two hours and we were moved in to the new place by 12:30. I was amazed if Ia??m honest! I never packing to live house again! Thanks for doing a great job !

    Response:
    Thanks Stewert, that's amazing. Enjoy your new home and good luck with everything. Take care!
  • Becky Freeman

    London South West

    30/06/2020

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    The quote was quick and easy to obtain, the flat fee was hugely reassuring as this was the first time I'd used a removals company to assist and the three men who arrived on the day were polite, efficient and went above and beyond to help with some of the trickier aspects of our move. Would very much recommend.

    Response:
    Thank you so much Becky!
  • Ayeesha

    Twickenham

    2/06/2020

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    great work easy and efficiant would defiantly reccomened

    Response:
    Thank you! :)
  • Kayleigh Woods Harley

    London North West

    2/04/2020

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    I can't fault Jones Moves. You can tell they are a smoothly-run family business. Rosie in the office was super helpful at what was an incredibly stressful time, and on the day, the boys were efficient and professional. They handled both us and our items with care. I highly recommend them.

    Response:
    Thank you Kayleigh! We appreciate your kind words.
  • Annie

    London South West

    3/03/2020

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    Absolutely fantastic - they turned up on time, were incredibly efficient and polite. Everything was moved out and into the new place without delay and without any damage to my belongings. Would happily use again!

    Response:
    Thank you Annie!
  • Ena Bautista

    Harrow

    26/02/2020

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    Great company and the move went very well.

    Response:
    Thank you Ena!
  • Tanguy Rochcongar

    London South West

    14/02/2020

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    Very smooth process for booking. Flexible with a date change. Very friendly people.

    Response:
    Thanks Tanguy!
  • Bryony Earnshaw

    Watford

    7/02/2020

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    Jones Moves were fantastic. We had a piano which they moved with the utmost professionalism. I couldn't thank them enough. A brilliant team throughout and would definitely use again and recommend to anyone. Thank you to the whole team

    Response:
    Thank you Bryony, we appreciate the kind feedback.
  • Katie Underwood

    London West

    20/01/2020

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    Jones moves made what can be a stressful day absolutely seamless!
    From initial contact with Rosie - she answered all my questions, offered flexible options and always responded quickly.
    On the day the guys were prompt and effective. I couldn't believe how quickly they packed up and emptied the flat. And they even assisted me with a few last minute items that needed disassembling.
    I would 100% recommend this company, overall extremely pleased with the service. Thanks Jones Moves!

    Response:
    Thank you for your kind review Katie I am glad we made it less stressful for you. Enjoy your new home!
  • Francesca Abbate

    London West

    3/01/2020

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    They were absolutely brilliant and made the move very quick and efficient. Highly recommend JonesMoves

    Response:
    Thank you Francesca, Happy new year, good luck in your new home.
  • Lauren Roberts

    London West

    1/01/2020

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    These guys are amazing. We couldn't recommend them highly enough to anyone. We have told all of our friends about these guys. They worked SO hard on the day... even more so given that the elevator in our new apartment building turned out to be broken... and it was four (long) flights of steps. Rosie was also super responsive and helpful. Felt like a really nice old school family run business. Thanks again!

    Response:
    Hi Lauren, thank you for your reviews, and the one on google, they go a long way and we really appreciate your kind words. Thank you for telling your friends about us. Wishing you a new year full of happiness and health.
  • Benita Kai

    London North West

    16/12/2019

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    I am very happy with JonesMoves service! Fast responses, very polite people. I would definitely recommend. Thank you!

    Response:
    Hi Benita, thank you for your review, we really appreciate it. Anything you need in the future do let us know. Thanks again.
  • Mafalda Gomes

    London West

    30/11/2019

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    Best removal team I have ever used as they did the job quickly and carefully.

    The whole team is amazing and very helpful !

    Strongly recommended !

    Response:
    Thank you very much Mafalda, we really appreciate your feedback thank you for being a lovely customer.
  • Anna Karniadaki

    London North West

    15/11/2019

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    Simply fantastic. Very fast, super careful and extremely punctual! Thank you!

    Response:
    Thank you for taking the time to leave us feedback Anna do give us a call if you need us in the future!
  • Nick

    London West

    3/11/2019

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    Professional careful muscle. The chaps were charming and efficient.

    Response:
    Thanks Nick!
  • Nigel

    London North West

    1/11/2019

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    They did a stellar job. Well coordinated, efficient, and affable. Will definitely hire again.

    Response:
    Thanks Nigel! We appreciate it.
  • Petra Burburan

    London North West

    28/10/2019

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    Excellent company and great guys who helped us a lot with our move today,and Rosie was very helpful,thank you Rosie,I will highly recommend to anybody who needs any services to move their home.

    Response:
    Thank you Petra, I'm glad you were happy. Anytime! :)
  • Hugh Tang

    London West

    21/10/2019

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    Punctual, efficient, careful with my belongings and clear communication throughout. Definitely recommended!

    Response:
    Thank you Hugh!
  • Zoe Dudley

    London North West

    15/10/2019

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    Excellent service, really professional and very nice guys. Ten out of ten!

    Response:
    Thank you for your prompt review, enjoy your new home!
  • Kunal Patel

    London South West

    14/10/2019

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    Amazing! Many thanks. The team were courteous and professional

    Response:
    Thank you Kunal
  • Belinda Jones

    London West

    9/10/2019

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    Definitely 5 star service from initial engagement through to my move. The removalist were professional, friendly and had a lovely calm disposition which took the stress out of my move. There was exceptional communication throughout the process and I highly recommend their services. Thank you!

    Response:
    Thank you so much!! :)
  • Katie Jackson

    Southall

    2/09/2019

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    Jones Removals were brilliant! Moving day was stress free, they turned up early and everything was moved quickly. The removal guys were friendly and professional and Rosie in the office was always very quick to reply to my emails. I would definitely recommend them and use them again.

    Response:
    Thank you means a lot!
  • Svea Hundsdorf

    London West

    19/08/2019

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    My boyfriend and I decided to hire Jones Moves to help us move from London to Maidenhead, and we're so glad that we did. Not only were they always super friendly and quick to reply, but they were also very forthcoming and had an answer to every single question we threw at them. They kindly dropped off all moving supplies that we needed a week ahead of time, so we could start packing things up in our own time. The moving team on the day was OUTSTANDING a?? we were literally both rendered speechless as to how incredibly quick and careful those guys were, it was genuinely impressive. They were done dismantling some of our furniture, carrying all our boxes (25 ish) and furniture from the 2nd floor down to their truck, driving everything to our new place, carrying everything back upstairs (3rd floor, no lift) and reassembling our furniture in not even 4 hours. This includes a 1 hour drive, by the way. They wouldn't even let us help them because, and I quote 'this is what we're here for, all you got to do is sit down and relax'. Overall we would rate this lovely family business 10/10, and can only highly recommend their services.

    Response:
    Aw Svea thank you for your feedback that really means a lot. Good luck in your new home and do remember us in the future.
  • Andrew Green

    London West

    17/08/2019

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    The team exceeded all expectations. They were incredibly competent, courteous and extremely efficient. They broke down our furniture, loaded the van, drove over, unpacked and rebuilt in just four hours. We received our boxes in good time so we could pack beforehand too. We were able to pay a one off fee as well, rather than pay by the hour, which was important to us.

    I would recommend them very highly.

    Response:
    Thank you :)
  • Karen

    Twickenham

    10/08/2019

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    Jones Moves were amazing! I had expected only one guy and so thought my husband would have to help with the lifting. There were 3 so we were able just to stand back and relax. Professional, quick and careful with our items. They even set our sofa back up for us in the new flat. Highly recommend. Would definitely use them again.

    Response:
    Thank you so much!
  • Raffaele

    London North West

    2/08/2019

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    Reliable, insurance included in the fixed tariff, very friendly in positioning everything in the room and position you want.

    Response:
    Thank you !
  • Melanie Breithaupt

    London North West

    25/07/2019

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    Professional, on time and fuss free. Pleasure to work with.

    Response:
    Thank you Melanie!
  • Susan Hull

    London South West

    12/07/2019

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    Highly professional and made our move so easy. Highly recommend.

    Response:
    Thank you :)
  • Risa Ueda

    London North West

    9/07/2019

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    They were utterly amazing.
    From our first contact they were very kind and responsive to our questions and requirements.
    On the day, they were punctual, extremely efficient, professional and caring.
    We can full heartedly recommend them!

    Response:
    Thank you so much!
  • Theo Benedyk

    London North West

    14/06/2019

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    Absolutely top-quality, top-service, and top-value. Wouldn't hesitate recommending them, and using them again. 11/10 guys!

    Response:
    Thank you very much Theo!
  • Fernando Souza

    London South West

    14/06/2019

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    Very good service all the way through the move process. I'd definitely recommend them.

    Response:
    Thank you Fernando. Hope you settled in nicely.
  • Assunta De Winter

    London South West

    5/06/2019

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    The guys and Rosie were absolutely brilliant in assisting with my move - couldn't have been more efficient, polite or helpful. Even assisted with moving an extra piece of furniture at the new house which was not in their remit however they did not hesitate to oblige. I have already recommended them to friends and would not hesitate to use them again both personally or professionally. Thank you!

    Response:
    Thank you means a lot!
  • Stacy Griffiths

    Twickenham

    28/05/2019

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    These guys stepped in at the last minute to save me after being let down by someone else. They were easy to get along with, super efficient and made the whole thing a complete breeze. Forever grateful for saving me in my hour of need. Have and will be recommending you to everyone!

    Response:
    Thank you so much :)
  • Amanda Jenkins

    London West

    28/05/2019

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    Could not have asked for better - on time, professional, polite and supper speedy - literally moved me from a top floor room in a town house to a 3rd floor flat in under 1 hr. have saved their number in my phone and will recommend to friends and family!!! Don't bother to look else where as they so reasonably priced too.

    Response:
    Thank you so much!
  • S Penfold

    Watford

    14/05/2019

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    Jones Moves were very professional and friendly from start to finish. Even though my move was slightly unusual (relatively few items but going to several different places), they were calm and efficient, and very nice to deal with :-)

    Response:
    Thank you for your feedback we really appreciate it, please do bare us in mind for the future.
  • Eloise Lovell

    Kingston-Upon-Thames

    10/05/2019

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    Jones Moves were excellent! I was moving across the country and had two stops, one to my storage unit and another stop to my new property. Both men from the removal company were really friendly and efficient. They wrapped up my mattress to protect it and they were careful with all of my possessions.
    I would definitely recommend them to anyone!

    Response:
    Thank you Eloise!
  • Stephen Whitson

    London South West

    10/05/2019

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    Brilliant service - very communicative in advance, the guys that came were fantastic - really careful and courteous - highly recommended!

    Response:
    Thank you Stephen. Means a lot!
  • Freddie

    London North West

    9/05/2019

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    Great service, reliable and friendly

    Response:
    Thank you Freddie!
  • Clemi Taylor

    Twickenham

    6/05/2019

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    Everything about the process was really good. The whole team were so great before the move and on the day made everything really easy. Would definitely recommend to anyone!

    Response:
    Thank you Clemi!
  • Ollie Roberts

    London South West

    25/04/2019

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    Don't look any further than JonesMoves. They got the job done at a great price and took good care of my possessions. I gave them a tough job of (pack and move) from one 2nd floor flat to another and they cracked on with the job from the outset. From speaking to Rosie on the phone and to working with Liam and Casey on the day my experience was very good indeed and I would thoroughly recommend them!

    Response:
    Thank you very much Ollie, and for your message on Instagram we really appreciate it and are glad that you were happy with the service we provided.
  • Damien Carolan

    London North West

    23/04/2019

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    Nothing but good things to say about these guys - made moving day a dream. Will definitely use them next time I move. Thanks guys!

    Response:
    Thank you for your feedback, we are glad you were happy with everything.
  • Gemma Oneill

    Croydon

    22/04/2019

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    Initial communication with Rosie was excellent and she always responded swiftly. The 2 lads arrived promptly at the agreed time. They were very professional and nothing was too much trouble. Would highly recommend! Thanks guys!

    Response:
    Thank you Gemma we really appreciate your feedback. We are glad you were happy with our service.
  • Iestyn Williams

    Croydon

    20/04/2019

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    The guys worked fast and efficiently, and made my move super easy.
    Everything was safely carried, tied down, and transported. A++ would certainly use again.

    Response:
    Thank you Iestyn we really appreciate your feedback!
  • Daniel Kessler

    London North West

    14/04/2019

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    Very pleased. I was moving from a third floor apartment with no lift. The move was speedy and very smooth. Thanks!

    Response:
    You're welcome Danny, thank you.
  • Jonathan Rains

    Croydon

    11/04/2019

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    Moved from Croydon to Staines and JonesMoves were crucial to to the ease of the move. By far the cheapest quote for the move (especially as it was for three men and a luton van) and Rosie was very helpful with answering all of my questions and getting us booked in before the move. On the day, although they arrived later than planned, they were very efficient with packing the van and we were amazed by how much they could get in! Unpacking at the other end was done as well very efficiently and quickly. Despite having to climb two flights of stairs with some heavy furniture, there were no complaints and they just got on with the job. Throughout the entire process, everyone was friendly and accommodating and we were very glad we had decided to move using their services. I would highly recommend JonesMove for an affordable but highly efficient move with minimal fuss. We would definitely use them again for our next move!

    Response:
    Thank you for your feedback Jonathan I am glad we managed to make your move stress-free for you.
  • Brodie Robertson

    London West

    7/04/2019

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    The guys were such professionals! Really quick and efficient, they really knew what they were doing and what the best mothods of packing were. Tetris geniuses. Most importantly, they looked after my furniture, they cared about how they were moving things and they were really aware of their surroundings. 10/10!

    Response:
    Hi Brodie, thank you for your review we are glad you were happy with our service.
  • Vikas Joshi

    Twickenham

    4/04/2019

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    I had a brilliant experience working with Jones Moves team.
    Rosie was extremely helpful, understanding and patient with my e-mails. Answered all the questions, provided reassurance and made sure I was happy with the process.
    Liam and Casey were cool and efficient on the day of the move. Wrapped up all the stuff from the old house and organised everything at the new house, no issues, no breaking, no mess...all this while I was not there...great job team
    My job was not worth a million pounds but they took great care and made me feel very special like I gave them the biggest contract :-)

    Response:
    WOW! Thank you so much Vikas means a lot!
  • Claire

    London North West

    2/04/2019

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    Amazing service, the team was fantastic! Very good value for money and we will definitely use the firm again!

    Response:
    Thank you Claire, we are pleased that you were happy with our service.
  • Michael Jasinski

    Twickenham

    1/04/2019

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    Everything, from arriving on time and picking up my stuff to unpacking and putting the bed together was very professional and I couldn't be happier.

    Response:
    Thank you Michael! Really appreciate it!
  • Daniel Sceberras

    Harrow

    25/03/2019

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    Jones Moves, were impeccable. Everything moved quickly and efficiently, items were placed in the rooms that we wanted. Certainly if we were to move again, they would be our first preference.

    Response:
    Thank you so much Daniel!
  • Amy Laycock

    London South West

    20/03/2019

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    We had an excellent service from this company - they worked solidly and as quickly as possible moving all of our belongings safely to our new home. They didn't even take a break and worked tirelessly to get us in as quickly and easily as possible. Didn't even complain at 4 flights of stairs as no lift! Would highly recommend.

    Response:
    Thanks a lot Amy!
  • Joanna Neale

    London West

    20/03/2019

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    Excellent service and very good value.
    Jones Moves literally went out of their way to accommodate my needs, and collected a fridge from Curry's en route. Casey's singing in the van was an unexpected bonus. Both Casey and Liam took good care of my things and made my moving day a stress-free and enjoyable experience.

    Response:
    Thanks a lot Joanna!
    More Information

    Areas Covered

    Croydon (CR), Guildford (GU), London North West (NW), Reading (RG), Slough (SL), Sutton (SM), London South West (SW), London West (W), Watford (WD)

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