Legit Removals Ltd

Legit Removals Ltd

Superb
based on 19 reviews
member since June 2021
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Reviews & Ratings
Customer Reviews
  • Alice Cornell

    London South East

    1/02/2023

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    The team at Legit couldn't be more helpful. They took all (well, most) of the stress out of my move. Not only did they actively listen to what I told them, they were constantly thinking ahead and raised issues I hadn't considered. Their thoughtfulness was very much appreciated in what is a very stressful time. God bless them for not packing my toothbrush when they knew I would need it! Can 100% recommend.

    Response:
    Thank you for taking the time to share your positive experience with us. We're delighted to hear that our team at Legit made your move less stressful and that their thoughtfulness was greatly appreciated. It's great to hear that they actively listened to your needs and raised important issues you may have missed. We're thrilled that you had such a positive experience and that you would recommend us to others. Thank you for choosing us!
  • Elliot

    London North West

    16/11/2022

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    Honestly these guys were fantastic. We've used a lot of removal companies in the past and to be frank - moving is one of the worst experiences anyone has to go through. Out of all the ones we've used, these guys were miles above the rest. From the moment I booked, Jack was super helpful and quick in providing a quote and details. On the day, Andrew, John & Lucien were exceptionally professional and friendly. Will gladly use these guys again!

    Response:
    Thank you for your positive feedback! We are thrilled to hear that our team provided you with a fantastic experience during your move. It's great to hear that our customer service was excellent from the beginning, we are glad to have exceeded your expectations and would be honoured to assist you with your future moving needs. Thank you for choosing us!
  • Amer

    Twickenham

    19/10/2022

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    Chris and John from Legit Removals were very professional, they are experts in dismantling and reconstructing the furniture. They were both very kind and done the job perfectly and pretty quickly. I could not ask for a smoother move. Definitely recommend Legit Removals.

    Response:
    Thank you so much for sharing your moving experience with us Amer, Was a great moving day and we are happy the services we delivered has meet your expectation.
  • Stewart Price

    London North

    7/10/2022

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    We were so disappointed with these guys - they really let us down, and you cannot trust them. They said it would take 3 hours to pack our 2-bed flat - but it actually took 8 hours with me helping them to load the van for about 2 hours. They forgot to pack our mirror, which we managed to tell them about just before they left. They then tried to quickly shove it in and broke it. When putting our dining table back together, they put a screw up too aggressively and cracked the top. We were very sad to see such a lovely table and mirror damaged, but at least we were covered with 'full insurance'....Unfortunately, that is a scam. They knew that we had a newborn baby in the house, and had twice told me that their costs included 'full insurance'. What they failed to point out, on purpise I am sure to keep their premiums down, is that you have to do a full evaluation before moving to get all your belongings valued. We didn't do that (as it was in the small print), and so we got offered 40 for the 500 dining table, and 40 for the mirror. Apparently, even if we had got it valued we'd have only got 100 max anyway.

    Response:
    Hi Stewart, We don't understand why you have given us a such bad review when we have been helped you get insured for the little accident we had had and we didn't hide that as you mentioned the damage before the guys has left your property and you still gave to them tips, In regard the time we said the packing service will take around 3 hours not the whole job. I understand you was looking to take from our insurance probably twice than the job price but unfortunately you didn't read our T&C and also you haven't completed any of the documents we sent you.
  • Emma Blackmore

    Guildford

    12/08/2022

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    Legit were brilliant, very professional and made the whole move seamless. All the guys from the first enquiry to unpacking in the new house were a pleasure to deal with. I would highly recommend them.

    Response:
    Thank you so much for taking the time to rate our service Emma, It was a lovely pleasure to have you as a client and we are very happy with the outcome of services provided.
  • Francesca Baldini

    Watford

    1/07/2022

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    It was a long moving day but we would have hoped more care was taken when assembling the furniture at the new property. The main bed was built with with one piece upside down, the kids bed had one piece broken and the broken piece was hidden outside the window, the wardrobe was built with the doors upside down and the top is not sealed well. They also didnt provide enough hanging boxes. There was a misunderstanding on kitchen packing and we ended up spending 30 of boxes at b&q on the day because of the misunderstanding.

    Response:
    Hi Francesca, I do apologise for the misunderstanding and for the mistakes done by our team, we will use your feedback to improve and learn from our mistakes as this is not what we are aim for.
  • Sean Baxendale

    Slough

    11/06/2022

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    An absolutely excellent service from start to finish. They are punctual, strong and get the job done. I highly recommend this company.

    Response:
    Thank you for sharing your moving experience with us Sean, We are verry happy to read your positive feedback and we are waiting to reallocate you again if you need.
  • Priti Raval

    Kingston-Upon-Thames

    26/05/2022

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    Very delighted with Legit Removals. The staff are professional, friendly and very thorough. No hidden costs. They skilfully negotiated the furniture without marking any walls. All necessary furniture was dissembled/assembled and protected. They were very careful with fragile items. The move went very smoothly. Definitely recommend this service.

    Response:
    Many thanks from our team Priti, As we always want to hear only positive feedbacks, reading your one we can understand the services delivered has meet your expectation.
  • Sylvia Cammack

    Slough

    20/05/2022

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    We were delighted with Legit Removals. They are professional and friendly and worked tirelessly. They took great care with paintings and fragile objects. They skilfully negotiated bulky furniture without marking the walls. I would recommend this company to anyone who wants a stress free and successful move.

    Response:
    Thank you so much for the positive feedback Sylvia, Reading this, we are proud with the services delivered to you and this is our main goal.
  • Hayley

    London North

    13/05/2022

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    Extremely happy with this service. Very friendly and professional. No hidden costs. All necessary furniture was dissembled/assembled and protected. The move went very smoothly. Definitely recommend this service.

    Response:
    Highly appreciated Hayley We always support our clients to fulfil their needs and to deliver the best service, Many thanks form Legit Removals Team
  • Taylor Hanley

    Kingston-Upon-Thames

    12/05/2022

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    I am absolutely appalled by this company. They broke things. Left a filing cabinet out in the garden. Broke a bespoke item finger of Jesus on a cross in transit and numerous other items. Also wont pass over their insurance company details. And added another 300 on the day. Of move. Absolutely shocking. Avoid this company their is nothing Legit about them at all.

    Response:
    Thank you very much for your feedback Taylor and we are sorry you have been disappointed by using Legit Removals Services!We are aware of the extra charge applied to the job, and that was because instead of 3 Large 5 tons Luton Van you were quoted for you ended up with 5 tons Luton Van!Also, we have always been very responsive regarding your all enquires and we have tried to find a solution for both parties and to understand the issues you have!Regarding all the damaged goods you have mentioned the job we have done was a Moving Only Service and everything should have been packed securely in advance by you!We delivered all your goods in the same state as we have been collecting them and storing them in the place you wanted!We can assure you we are fully insured and to get liability of the insurance you. must not fail to fill out the paperwork which we send before completing the job!Thank you one more time for your feedback and we will improve our service in the future!Kind Regards,Customer Service Team!!!
  • Milly Cleal

    London South West

    1/05/2022

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    Brilliant - turned up on time, super efficient, competitive price. Will use them whenever we move.

    Response:
    Thank you so much for hiring our company, we are very happy to hear that we did well, and we are more than happy to reallocate you again when needed.
  • Sapna

    Watford

    8/03/2022

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    I have recently used the packing and moving services by Legit Removals. The team has been very professional and thorough in their service. They have been very friendly and accommodating. Their quotation werent sky rocketing compared to others. They provided a very competitive rates and they were very flexible with their arrangements. We were delayed by few hours by our lenders but the team totally supported us and finished the job late in the evening. They made sure we have everything we need set up for the good first night sleep at our new abode. Hats off to their hard work and dedication. Totally recommend their services.

    Response:
    Thank you so much Sapna for sharing your experience with us, we are extremely happy to hear we done a good job for you and this is our main goal for each client.
  • Paul

    Guildford

    27/02/2022

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    Andrei and his team were fantastic. From the day Andrei arrived to give a quote the whole process went very smoothly.The team arrived on moving day and were very professional and efficient - even going the extra mile to dismantle items of furniture and put them back together in our new home even better and more secure than they had been. I strongly recommend this company

    Response:
    Thank you Paul for your trust given. At any time when you need any moving services please let us know. Sincerely, Legit Removals - Customer Service Team
  • Shirley

    Southall

    25/01/2022

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    Andrei and his crew were very efficient. They turned up on time and loaded up without any problems.The price quoted was the price paid and I must say it was value for money.

    Response:
    Thank You Shirley for your trust. At any time when you need any moving service just let us know and we will make it happen. Sincerely, Legit Removals-Customer Service Team
  • Sunaiah Downer

    London West

    24/10/2021

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    I have found Legit Movers through compare my move.From the time Andrei came to give me the quote till after the move they have been very attentive.The movers came and had all packed in very good speed and with care of all of my items.They were very professional and polite.Although the access to my new address was very challenging, situated on the 7th floor with a very small lift... they managed in the end and never stopped!I had two Romanian boys and two English who were all very polite and efficient. I had more communication with Christian on the day - who was always very polite and helpful, and Andrei, before the move, on the day and after. Always attentive and polite.I had to get a storage last minute and that was not an issue for Andrei. He had it sorted in no time.I will definitely contract them again and will recommend to all my friends .

    Response:
    Thank you so much for using our removal services Sunaiah, We are very happy to hear the job was done in a such nice way, Anytime you may need our services we'll support you.
  • George Fanning

    Guildford

    4/10/2021

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    Things were OK until we found a broken electric fan. The removal men denied breaking this but it had not been broken before and there had been an attempt to cover this up. We were disappointed that my son was confronted about this in the street where all the neighbours could hear. Some items were packed away without our knowledge or consultation.

    Response:
    Thank you for taking the time to write this, and for pointing out these issues, again. We work hard to give all of our customers a great experience, and we want to keep improving. Even if it was a very tiring day for our team, this is not an excuse for the whole situation and I am sure they didn't mean to broke anything, they are very professional.Were going to fix these issues and we hope youll work with us again.Kind Regards,Legit Removals Logistics Team
  • Gavin Cullen

    London North West

    20/08/2021

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    We were really impressed with Legit Removals, who managed to fit us in at short notice and for a good price. Madalin and Amar turned up on time and did a great job of disassembling our furniture and packing everything up, getting it safely from London up to Leeds, and then putting it all back together again as good as new.The guys were friendly and cheerful, and made out lives much easier! Highly recommended.

    Response:
    Thank you very much!!! We are looking forward to working with you again in the future!!! Best wishes, Legit Removals
  • Valerie Naylor

    Reading

    31/07/2021

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    Yes they were very impressed only a few minor scratches took care

    Response:
    Thank you for leaving us a Feedback Valerie, We will improve our services to be the best for our clients.
    More Information

    Areas Covered

    Guildford (GU), Harrow (HA), Kingston-upon-Thames (KT), London North (N), London North West (NW), Reading (RG), Slough (SL), London South West (SW), Twickenham (TW), Southall (UB), London West (W), London West Central (WC), Watford (WD)

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