Move for You Removals Ltd

Move For You

Superb
based on 44 reviews
member since April 2018
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Reviews & Ratings
Customer Reviews
  • Ben Hartley

    Kingston-Upon-Thames

    20/11/2023

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    Very professional and helpful. Did a good job at packing and moving our items.

    Response:
    Dear Ben, Many thanks for the positive feedback. It's been a great pleasure helping you with your move. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Phil Petty

    London South East

    17/09/2023

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    The removals team of three people arrived promptly and worked hard throughout the day to ensure that our move was completed in good time, including taking apart and reassembling large items of furniture (wardrobe, childrens bunk beds, double bed). I also felt the price was very good in terms of value for money.

    Response:
    Dear Phil, Many thanks for the positive feedback. It's been a great pleasure helping you with your move. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Amanda Smith

    London South East

    19/08/2023

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    Great correspondence. Quick response and quote. On packing day all went great. Moving day was smooth as well. My only minor comment would be that some boxes got put in the wrong rooms. However all in all I would highly recommend Move for you Removals Ltd.

    Response:
    Dear Amanda, Many thanks for the positive feedback. It's been a great pleasure helping you with your move. Apologies about the boxes that got misplaced. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Mike Dawe

    Croydon

    7/07/2023

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    Excellent services, could not have been more helpful. Would definitely use them again.

    Response:
    Dear Mike, Many thanks for the positive feedback. It's been a great pleasure helping you with your move. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Alexandra Turner

    London South East

    30/03/2023

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    This company was overall very good. Sent a consultant round to assess the size of the move, tailored it to my needs and added the extras requested. On the day of the move, the movers were very efficient and careful with our belongings, adding additional packing materials where necessary to protect fragile items (we had otherwise packed everything ourselves). Only thing to be aware of is that the company will ask you to complete payment on the day of the move before your items are off the van. We weren't given notice of this in advance and had to dig through boxes looking for a card reader in order to transfer payment, while their main offices rang repeatedly asking for payment. This added unnecessary stress and is why I've knocked 2 stars off their customer service rating.

    Response:
    Dear Alexandra, Many thanks for your positive feedback. I am glad that we have delivered you an excellent service. Normally we take £100 deposit to reserve the day/date for our customers and the remaining balance we take on the move day by 12 pm or before offloading. We are happy to serve any recommendations made by you. We wish you all the best at your new home, Move For You Team.
  • Sarah O'connor

    London South East

    29/12/2022

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    The team that came to help me on moving day were fantastic and so helpful. They were clearly very experienced and knew how to clear the place out quickly and carefully. I was waiting to complete the same day so was very stressed. They reassured me and had no issue waiting while we waited for final confirmation. It was a really long day for the team and they never complained. All items were brought in carefully and the reassembling was done quickly. Could not recommend them enough! Fantastic experience !

    Response:
    Dear Sarah, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Garry Ettle

    Kingston-Upon-Thames

    31/08/2022

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    Quick and easy. ( I had prepped everything for collection).Guys pleasant and common-sensical.

    Response:
    Dear Garry, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Simon

    London South East

    12/03/2022

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    No complaints, did the packing and moving service exactly as we needed and everything on time.

    Response:
    Dear Simon, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Barry Clark

    Twickenham

    31/12/2021

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    Moveforyou provided an excellent service. Very helpful and willing to go the extra mile for their clients. Would use again and recommend to others.

    Response:
    Dear Barry, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Robert Drennan

    London South East

    1/09/2021

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    The team were very professional efficient polite

    Response:
    Dear Robert, Many thanks for the positive feedback. We look forward to deliver you an excellent service again, when you will be ready to move out of the storage unit. All the best
  • Danielle Bramley

    London South West

    29/05/2021

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    Fantastic and friendly team. Highly recommend

    Response:
    Dear Danielle, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Jacqui

    London South West

    23/04/2021

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    They forgot to empty an entire cupboard- which was in the end three boxes worth of stuff I had to pack and move myself!


    The overall manager for the day Mohammed was great and very professional

    Response:
    Dear Jacqui,Many thanks for your feedback. I am sorry to hear that the team forgot to pack one cupboard. Please accept our apologise as it was not done intentionally. We hope you are settling well in your new home and wish you all the best at your new property.
  • Linda

    Croydon

    15/04/2021

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    The company broke some of my inherited heirlooms. Only got a very small refund. Some of the packers couldn't speak english. Some of the people were smoking weed. Not a nice smell. You have to keep an eye on the personnel as they were packing items away that needed to stay. e.g. toothbrush holder, mirror. They had to hunt in the removal van to retrieve and put back.

    Response:
    Dear Linda, Many thanks for your feedback. As per our terms condition we do not pack and insure antique sentimental items such as family heirlooms. We advise all customers to move religious and personal items themselves including tooth brushes and car keys. The refund was based on the insurance policy and we cannot offer a full refund of services we delivered over two days. Our workers speak multiple languages and not all of them speak English as their first language. Some workers smoke electronic cigarettes which are fragranced and do not smoke drugs on site whilst carrying out the packing/removal service. We do not pack customers personal belongings which are essential items. We advise all customers to pack those items themselves. We apologies for the trouble caused.We hope you are settling well in your new home and wish you all the best.
  • John

    Sutton

    14/04/2021

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    The team visited my old property on time (26 March 2021) A?5and were helpful and very professional. I have recommended the company to my family members and friends.

    Response:
    Dear John, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Nora O'sullivan

    Twickenham

    11/03/2021

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    very helpful team Nothing was a bother to them

    Response:
    Dear Nora, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Mukta Wellman

    London South West

    10/03/2021

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    The whole team were so quick and professional. I would recommend them to anyone. They made the move very easy and relaxing for us. The guys were also very friendly and went beyond expectations. Really happy with their service.

    Response:
    Dear Mukta, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Gemma

    London South East

    20/01/2021

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    Excellent communication, very accommodating to our needs, extremely efficient and professional and made the whole day as stress-free as possible.
    Would highly recommend!!

    Response:
    Dear Gemma, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Marie

    London South East

    20/12/2020

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    Brilliant company, professional and so helpful. Would definitely recommend as they took the stress out of moving such a far distance. Thanks so much :)

    Response:
    Dear Marie, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Emma Greenhalgh

    Kingston-Upon-Thames

    11/12/2020

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    Fantastic service very fast and well packed !

    Response:
    Dear Emma, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Shaun

    Croydon

    30/11/2020

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    These guys were absolutely brilliant. Moving day was one of the most stressful days we have had, but the Move for You team were absolute heroes. They managed to move our entire flat out an hour ahead of schedule, patiently waited for us to get keys (two hours late) and then moved us into the new house and reassemble everything with zero drama and always with a smile on their face. Would 100% recommend them.

    Response:
    Dear Shaun, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Chris Rutter

    London South East

    12/11/2020

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    Great company to use. Efficient & took care in handling items during move

    Response:
    Dear Chris, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Geoff Henson

    London South East

    6/11/2020

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    Great service from start to finish. Thanks.

    Response:
    Dear Geoff, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Darryl Temple

    Croydon

    10/08/2020

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    I thiught they would reassemble my trampoline but other than that they were good.

    Response:
    Dear Darryl, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • James

    London South West

    3/07/2020

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    Great friendly service, happy to wait while completion took place with no hidden costs

    Response:
    Dear James, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Roger Scantlebury

    Kingston-Upon-Thames

    14/04/2020

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    Brilliant couldna??t praise them highly enough.

    Response:
    Dear Roger, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Philippa Davis

    Sutton

    15/11/2019

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    The main man was great, he was courteous and efficient. He has 2 guys with him, one was fine, the other Ia??m afraid did not speak very good English so we had to be on hand to guide him as we had marked all the boxes with the rooms but he couldna??t read! He was also very lecherous and even stood Far too close to me so that we were touching and it was extremely uncomfortable! Ia??d like to think that it was a cultural thing but Ia??m not sure! They damaged our new filing cabinet as it was dropped on the front stairs! Also, the move took so long, if there were one more man they could have gone to the new house and emptied it while the second one was being filled. The guys worked well though so not many complaints

    Response:
    Dear Philippa,Many thanks for your feedback. We appreciate you taking the time and effort to bring the experience you had using our services to our attention. We pride ourselves on 100% customer satisfaction and we expect all of our customers to have a good experience when using our services, so we are eager to address and rectify the issue. We wish you all the best in your new home.
  • Robert Stokes

    Kingston-Upon-Thames

    12/10/2019

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    The sales person was very good at the first meeting, in fact because of him we went with his company as wea??re not the cheapest. But the two day service was terrible, 3 staff turned up in the first day at 09:15 and only stayed till 15:00.
    I was called in the day before saying that 6 staff would come and pack and three trucks to pack all and load the trucks on the first day plus unload 1 truck of the big items. So that on the second day would be easier and finished earlier. Sadly none of this happened, when the 3 staff left on the first day, not even 65% of the flat contents was packed and none of the furniture was dismantled. The second day came 5 staff and they arrived at 08:15 but were so far behind that they did not finish packing and loading trucks till 14:15. Arrived at new home and ended up leaving at 21:15 at night, kids had to go to bed in rooms with them still moving boxes and assembly furniture. I was told at 15:00 that they would be done by 17:00 !!! The sales person arrived to help them but there was just too much to do and needless to say they were not done by 17:00 but 4 and bit hours later were. We are still waiting for them to get back to us on what went so wrong.

    Response:
    Dear Robert,Many thanks for your feedback.After investigating the matter we have concluded the following points:1) As per the agreement, all packing was completed on the packing day. Only essential items required were left to be packed on the day of the move. All furniture was dismantled beforehand except for items that could be moved easily without dismantling such as chest of drawers etc. Furniture such as beds were left to be dismantled on the move day as you would need it on the night of the packing day. 2) As discussed during the visit, the plan was to pack on day one and move on day two. You had agreed to do the moving on a Sunday as Sunday was the only day you were able to take time off from your restaurant.3) The new home had a very rare awkward narrow access at the entrance of the flat behind the shops. The access was so tricky and awkward that our team had to dismantle all furniture such as small bedside table, small chest of drawers and even some boxes. Items listed in clause 3, are able to move in and out of properties easily through doors. We were not informed by you during the visit that the access for the new property is very narrow. This considerably delayed the moving into your new home by at least 3 to 4 hours.4) We completed 90% of local moves between 5 to 6 pm with all items re-assembled and positioned in their respective rooms. Your old flat had a garage & storage for unwanted items that were moved into the new home and has no garage so it made the hallways and stairs overcrowded with items again delaying the process. 5) You were not present during the offloading process for 2/3 hours as you attended to a tyre puncture so the team needed to slow down the re-assembling process until you could return and finalize on where exactly each item was to be positioned. We fulfilled our obligation of providing three packers as agreed in the quote and five members of staff for the moving day.We did our best to accommodate the unforeseen circumstances encountered at the new place which we were not informed of beforehand and could not have done the move any better.We wish you all the best at your new home.
  • Daniela Patrizi

    London South West

    8/10/2019

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    Good company. The people that made the move were not as good though. One thing to highlight: they forgot to reassemble a standing mirror and I called them 10 minutes after they left and they said they would have sent someone but no one came and when I called again they didna??t answer. Then they switched off the phone. I didna??t like it. At all.

    Response:
    Dear Daniela,Many thanks for your feedback.We try our level best to construct and position all items in their original intended form (usually without the original manufacturer's instructions) but at times things do get forgotten or left aside.Please rest assured it was not intentional but a mistake made unintentionally. It is fair to say that the team left with the assurance that the move was completed in full and that the last components of the mirror were forgotten during the move by the team. The driver's phone was on but perhaps out of signal around the central areas where they were. Had you contacted the office we may have been able to get in touch with the team and requested them to make their way back to the property. We have investigated the matter and concluded that it was not deliberate. We apologize for the mishap and would be happy to help in any way possible.We wish you all the best at your new home.
  • Seanna

    Redhill

    22/08/2019

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    Our removals team were 1st class in every way!!
    They turned up on time, were polite and careful with my furniture and worked tirelessly for 12 hours as they also moved my partners goods the same day!
    The one thing that really stood out for me was that they picked up that my 11 year old was struggling with the move and had lost his phone charger, but one guy reassured him and remembered exactly which crate it was in...unbelievable and so helpful.
    Thank you, Thank you, THANK YOU :-)

    Will definitely be using them again in a year or two!!

    Response:
    Dear Seanna, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Amanda Thorpe

    London South West

    8/08/2019

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    I have moved within cities and across countries four times in the past 6 years, and found Move For You really good.
    This was a really straightforward, direct, diligent and hard working team. They were all friendly, polite and respectful of me, my possessions and the whole moving process.

    Response:
    Dear Amanda, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Jake Dearlove

    Kingston-Upon-Thames

    12/07/2019

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    Pleasant and efficient team. More than i usually spend though. My usual let me down so had no choice.

    Response:
    Dear Jake, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Nicholas Dawson

    London South West

    8/06/2019

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    Brilliant work, really helpful and efficient.

    Response:
    Dear Nicholas, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Susan Muir

    London South West

    28/05/2019

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    It was pouring rain during our move and they were very careful to not allow the boxes and other items to get wet. They moved everything into the rooms as I asked and came back a few days later to pick up the empty boxes. I really felt they went the extra mile!

    Response:
    Dear Susan, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Marcus B

    London South West

    3/04/2019

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    The team was very helpful, looking for creative solutions for issues arising during the process (eg. moving bulky items through tight spaces), being gentle with walls and doors and trying to keep things tidy and clean. I got only a minor chip in one of our furniture pieces (havena??t opened all the boxes yet). We hired for a fixed price, so didna??t have issues with delays etc. Just be ready to have a team of several guys using your toilet throughout the process.

    Response:
    Dear Marcus, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Dianne Coxon

    Kingston-Upon-Thames

    1/03/2019

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    Presentation not accurate.
    Van not large enough on the day. Suggested 5/6 persons doing removal only 3/2
    Packing thorough but slow.
    Personnel friendly but misled by accessor.

    Response:
    Dear Dianne,Thank you for your feedback.Customer satisfaction is our first priority and as usual, our team has provided you with an excellent service. The quote given to you has clearly been explained when a home visit was carried out. We've quoted between 5-6 people over a period of two days service and we did send three packers one day before the move and two removals team on the moving day. The van that we've also provided on the move day was large enough for all the items that required moving. Neither a second van was required nor was the team required to do multiple trips. All your house contents were moved in one Large Van and one single trip. All the details about your move have also been discussed on the phone with you. As promised, the services we've delivered were exactly as quoted before the move took place. We wish you all the very best at your new home.Move For You Team
  • Denis Yedin

    London South West

    27/01/2019

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    Great professional service! Would recommend and use again

    Response:
    Dear Denis, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Rachel Clarke

    Kingston-Upon-Thames

    8/11/2018

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    The whole experience was very positive. From the initial meeting through to the move itself, everyone was responsive and accommodating. I would definitely recommend them.

    Response:
    Dear Rachel, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Geoffrey Warwick

    London South West

    2/11/2018

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    They were very helpful, friendly, professional and efficient. This was definitely better value than a man with a van.

    Response:
    Dear Geoffrey, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Elias Yousif

    London South West

    5/10/2018

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    The team was efficient, professional, understanding and very courteous

    Response:
    Dear Elias, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Mohammed Shah

    Kingston-Upon-Thames

    24/09/2018

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    Very professional service. Went above and beyond. Very friendly staff.

    Response:
    Dear Mohammed, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Agustin Favano

    Kingston-Upon-Thames

    22/09/2018

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    Great customer service before-during-after service.
    Would definitely use Moves 4 you again

    Response:
    Dear Agustin, Many thanks for the positive feedback. We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home, Move For You Team.
  • Tony Wynn

    Kingston-Upon-Thames

    10/09/2018

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    Fabulous service and the team who moved us were great. Very polite, friendly and helpful so what could have been a stressful process was in fact easy and straight forward. Would use again without hesitation.

    Response:
    Dear Tony,Many thanks for the positive feedback.We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home,Move For You Team.
  • Kathryn Stewart

    London South West

    22/08/2018

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    It all went smoothly. Only reason for four stars rather than five on moving day was that there were some unforeseeable issues with team availability which meant that they finished later than planned, but everyone worked hard and kept smiling. Good value for money and a pleasure to deal with.

    Response:
    Dear Kathryn, Many thanks for the positive feedback.We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home,Move For You Team.
  • Nadia

    London South West

    6/08/2018

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    Great telephone service. Very careful professional and polite movers.
    Had to adjust the pay on the actual move day as the stuff were more than anticipated but all went smoothly.

    Response:
    Dear Nadia,Many thanks for the positive feedback.We are more than happy to help you again in the future, should you require our services. We wish you all the best at your new home,Move For You Team.
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