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Northstar inspired much confidence in the initial stages of quoting and the initial stages of the move: all removal men were extremely courteous, polite and willing to listen and to carry out our requirements. They got on with work promptly. However, arrangements and work carried out got a little less satisfactorily as the move went on over the next days, and particularly as the end was in sight. It seemed that at that stage work was rushed to "get it over and done with." One of the main problems for us was the order in which boxes and furniture was delivered: whilst it would make more sense to deliver rugs/furniture/shelves first, followed by boxes, this was done the other way round which resulted in stacked up boxes, whilst we were waiting for furniture to arrive, instead of being able to empty boxes into shelves. Rugs were delivered after furniture which meant furniture/boxes had to be lifted up to place rugs under. This process did not make any sense and it is something which should be addressed. The other big let-down was collection of empty boxes which was promised, but never happened, despite of several messages being conveyed to Northstar. Good start, disappointing end.
Excellent moving company, well organised, kind and patient men
Seamless from start to finishExcellent communication throughout
Absolutely brilliant. Their cheerful disposition made up for a very stressful two days of moving. I knocked off a star for moving day, as they had underestimated the amount of stuff to be moved and sent a smaller van. But Denis the owner, visited us around 11 am when we realised things wouldn't fit into that van, and quickly arranged for an alternative. Darryl, Paulina, Victor, Tony, they were so cheerful and helpful throughout the move that it took away the stress of these miscalculations and the overall move. I would recommend this team to anyone. The customer service and attention to detail (everything was packed immaculately) was great and their relentless attitude (no one looked at the clock) made sure we were all moved in by 6 pm and our furniture was assembled as well. Great team you have there Denis!
It is ok compared to other removals, nothing great. It ended up costing me more due to the damages to walls and furnitures. If the furniture cannot fit in, instead of trying to dismantle little and get it inside, their leader told them to push the customer to dispose the furniture. Getting them to admit their mistakes was another thing. Repairs took so long that before that I had to shift again.
North Star were a good company to deal with. The guys on the day were efficient, professional and polite. They knew exactly what they were doing and the move went very well. A very enjoyable experience helped reduce the stress of moving.
Greg came to my house and quoted me. It was very straightforward. On the day of removal, 3 lovely men came to remove my stuff. They were very helpful and provided me with the odd box as I still had some things to pack.
London North West
There in person service and experience was what helped me choose them. I was very happy.
London North West
Perfect move. Full contents of a 4-bedroom house moved with no damage or breakages. Crew were great; efficient and friendly, asked good questions, and got everything to the right place. Definitely would use Northstar again.
Super - well organised, stress free for us. And they were so quick too! Everyone I spoke to at Northstar was polite and helpful. We will use them next time we move!
The team from Northstar Removals were excellent. Very careful with our belongings, considered where to put boxes so we had room to move and unpack and generally excellent. I would highly recommend them.
The day of the move went seamlessly and the Guys were very polite to deal with. They took great care of all our belongings despite some challenging corners!
Big thanks to Greg and the team at NORTHSTAR for helping to make our move go as smoothly as possible. We received a friendly and professional service from initial assessment through until completion of our move. Would highly recommend NORTHSTAR to anyone. Thank you! Gregory G. and family
Very professional and considerate team
London North West
Really efficient, helpful and friendly service, at a sensible price. We would definitely use them again.
London East Central
Northstar were super professional and got the move done fairly quickly. I definitely would book them again. Thank you!
Very polite helpful hardworking
Excellent service! Great value for money.
Removal went incredibly well, from time of arrival to completing the move. I highly recommend Northstar Removals
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