O S Removals

O S Removals

Superb
based on 20 reviews
member since January 2020
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Reviews & Ratings
Customer Reviews
  • Glyn Humphreys

    Cleveland

    14/05/2022

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    They were 4 hours late on moving date They don't cover any thing up some furniture damaged customer services not very helpful.

  • Melanie Cutter

    Cleveland

    8/05/2022

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    Moved from hartlepool to sunderland. Overall experiance was fantastic from admin having brilliant communications before the day, to the moving day itself. Guys ran a little late no fault of there own. Lads what did the move were fantastic what a great couple of guys . ..very competitive price would use in the future. Highly recommend

    Response:
    Thank you for your comments Melanie, we hope you settle well into your new home. wishing you all the best :)
  • Lulu Mcstravick

    Darlington

    5/05/2022

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    I would recommend OS removals. We had so much stuff & they made 2 runs across the country without any complaints & more importantly they did not break anything & they dismantled & put up a large wardrobe & were very competitively priced.

    Response:
    Many thanks for your feedback Lulu. we welcome your recommendations. All the best :)
  • Peter Jones

    Darlington

    4/05/2022

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    Great price and efficient service from the two movers, thank you

    Response:
    Thank you for your comments Peter, we hope you settle well into your new home. wishing you all the best :)
  • Jean Davies

    Cleveland

    4/05/2022

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    The contact with O S was excellent and easy! Service on the day with the removal guys was first class. Great value for the money.I wouldnt hesitate in recommending O S Removals

    Response:
    Many thanks for your feedback Jean. we welcome your recommendations. All the best :)
  • Imogen Roos

    Darlington

    11/04/2022

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    Everyone we dealt with at O S Removals were brilliant from start to finish.The admin team were really lovely, kept in contact through the whole process and were prompt to reply. The gents who carried out our move were equally lovely too! They kept us up to date with their ETA via text, and my husband & I were very impressed by how speedy and efficient they were and they were super friendly as well.We asked for our super king size bed to be dismantled as part of the job and they completed it really quickly with no issues.Although I hope we won't be moving again anytime soon, we wouldn't hesitate to come back to O S Removals again for their services, and would definitely recommend to anyone in need of removals. Well done all!

    Response:
    Many thanks for your feedback Imogen. we welcome your recommendations. wishing you all the best :)
  • Pamela Gordon

    Cleveland

    31/03/2022

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    The removal was perfect, very accommodating, very helpful and got the job done quickly. The removal guys were very pleasant and polite and nothing was to much trouble.Would highly recommend.

    Response:
    Many thanks for your feedback Pamela. we welcome your recommendations. All the best.
  • Michelle Taylor

    Darlington

    10/03/2022

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    Very professional and considerate company would definitely recommend them

    Response:
    Thank you for your comments Michelle, we hope you settle well into your new home. wishing you all the best :)
  • Terry Peace

    Darlington

    8/03/2022

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    Excellent service. Professional, hard working, polite, great value for money. We move quite often, and these guys are the best we have used. Well done.

    Response:
    Thank you for your comments Terry, we hope you settle well into your new home. wishing you all the best :)
  • Darryl

    Darlington

    18/02/2022

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    I provisionally enquired in October to move at some point in November, but delay after delay with the council... O S were nothing short of brilliant and understanding. On the day of move, 3 months later than initial query, the two lads went about their jobs in a professional Manor. I couldn't fault their effort in ensuring a safe and efficient move.Wouldn't hesitate to use them againThanks again for a brilliant service

    Response:
    Was a pleasure moving you Darryl. we wish you all the best!
  • Susan Fraser

    Darlington

    13/02/2022

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    Communication was good and the removal men were very friendly and helpful. I will be using this company again. Suzy

    Response:
    Thank you for your comments Susan, we welcome your recommendations. many thanks.
  • Rebecca

    Darlington

    8/02/2022

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    Great company. Everyone that I spoke to were lovely. Got me moved quickly and easily. Great from start to finish.

    Response:
    We appreciate your feedback Rebecca, we hope you settle well into your new home. all the best!
  • Stephanie Bashford

    Darlington

    7/02/2022

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    The two men who moved us very great - very friendly and professional. We would use them again.

    Response:
    Many thanks for your feedback Stephanie. we welcome your recommendations. All the best.
  • Gareth Nossiter

    Sunderland

    19/12/2021

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    This company contacted me after I put my details into a search on a comparison website. I had a 20 minute telephone call with the salesperson in which i confirmed the size of the place (3 bedrooms, 2 downstairs rooms, kitchen etc. How many boxes, how I was in a chain, etc. etc.)i later recieved an email confirming my requirements and a quotation for 540, they required a 10% deposit, which I paid.On moving day a 3.5 ton Luton van turned up, not only that but they had taken my deposit and sub contracted the work out to another company. The house move would take at least 2 trips.I filled my camper, my car, and the removals van by 1 pm, and waited for the key for the new place, unfortunately over half of my possessions were still in the house meaning that those buying it couldn't move inIt wasn't until 4pm until the key for the new place was released, we drove around, I emptied the car and returned to my former home to be met by my irate housebuyers, They are starting proceedings against me for not leaving Vacant possession, costs of hotels/storage etc. OS removals are charging an extra 200 for the van waiting!I needed a removal van, not a Luton! OS Rubbish!

    Response:
    Dear Gareth, we are sorry to know you're upset with the experience. We always anticipate to start as early as we can with our moves, on this occasion as you rightly pointed out that you requested for the removal to start in the afternoon.Although we reserve the right to subcontract work when we do get quite busy and to charge for waiting around (as we are also paying staff per hour), however, we apologise that our subcontractors sent out one luton van. We did liaise with them on the day to investigate this further.Again, we sincerely apologise for the bad experience you've had with us.
  • Ross Martin

    Darlington

    16/12/2021

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    All the staff where friendly enough and kept me informed every step however when it came to the moving day a large enough van wasn't brought for the amount of stuff to be moved even though an itemised list was given and my consern was raised but was ment to be put at ease with a previsit by a member of the team. The moved was then carried out in 2 trips which would have been fine if the team didn't go on another job Inbetween which then left us with out half our stuff for 2 days which included the beds and most of the clothes. Also if me and members of my family weren't on hand to assist with the loading and unloading the moved would have taken longer especially on the first day when they had to spend 2-3 hours getting a 2nd van to get all the items out the house as I was handing the keys back that day and didn't arrive at the new house til very late at night. It was then made out to be doing us a favour by delivering the 2nd load on a Saturday which could have been avoided if the other job on Friday wasn't taken on.

    Response:
    Hi Ross, we appreciate your feedback, we are sorry for all the inconvenience caused. We have learnt lessons from the misjudgment made on your move.We since then have introduced risk mitigations to our internal process to ensure we better perform for our customers.We have also taken onboard more experienced staff.Wishing you all the best.
  • Philip

    Durham

    9/11/2021

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    Excellent,very polite and friendly

    Response:
    Many thanks for your feedback Philip. wishing you all the best.
  • Myriam Poncelet

    Durham

    14/10/2021

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    Customer service was great plenty of communication and reassurance.Unforseen problems were resolved by Samir straight away.Removal men were careful and positive throughout the move

    Response:
    Thanks Myriam for your feedback. we hope you're settling well into your new home. Wishing you all the best.
  • Sarah Hodgkiss

    Cleveland

    14/10/2021

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    These 2 men where pure gentlemen. They were polite, courteous & very helpful. They were extremely careful with the furniture & boxes of ornaments etc. Samir managed to move my Mam at very short notice as we'd had a bad experience from a previous removals who has failed to come back when they should have then fell through on her moving date. Samir gave me a price which was under what was quoted from the bad ones. They were running slightly late but let us know it was due to technical issues with the 1st van but, they sure made up for the slight delay. To be able to please my Mam without her getting flustered & worried that they would damage her belongings, they must be good, that's all I can say. Ha ha.We could not have found a better service anywhere else. We will be recommending them to everyone we know & would certainly use them in the future. Samir was really lovely & very easy to talk to.It's hard to find gentlemen like these.So, if you want a job doing well & a job doing right, call OS Removals. If I could give more stars I would. Well done.

    Response:
    Hi Sarah, many thanks for your feedback, it was a pleasure helping your mum and thank you for your recently recommendation. wishing you and your family all the best.
  • Ayman Mohammed

    Cleveland

    9/10/2021

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    Very friendly polite, caring staff, hard work, great value for money, perfect in timing even in a short notice request for the full house move. highly recommended

    Response:
    Hello Ayman, Thank you for your positive feedback. we hope you've settled well into your new home. Wishing you all the best.
  • Elliot Brady

    Darlington

    7/10/2021

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    Absolutely fantastic. Samir kept in regular contact with us on the days leading up to our move, and made sure everything was running smoothly on the day. Oz and Mohamed were our movers and did an excellent job - very efficient and professional. We had to wait 3 hours for our completion on the day to collect the keys for our new house, but the removal team were extremely patient and made sure the process of moving was really stress free. I would highly recommend OS Removals to anybody local who needs removal services big or small

    Response:
    We appreciate your positive feedback Elliot, and we hope you settle well into your new home.
    Happy Movers

    Our Happy Movers feature highlights our many satisfied customers who received not only great service from Compare My Move but our removal partners too. Below we showcase Elliot Brady and Michelle Taylor who both had great moving experiences with OS Removals.

    Elliot Brady

    “They absolutely committed to us and said no matter what happens, we’ll be prepared to support your move in whatever way we can. So that was really the decider for us. As moving goes, the day itself was a nightmare. But the one thing that wasn't stressful was the removal company, they were patient and really attentive and just got on with the job.”

    read more

    Michelle Taylor

    “For the service we got and how easy they made it on the day, I would recommend O S Removals. They were absolutely worth their weight in gold.”

    read more
    More Information

    Areas Covered

    Darlington (DL), Cleveland (TS)

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