O S Removals

O S Removals

Superb
based on 8 reviews
member since January 2020
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Reviews & Ratings
Customer Reviews
  • Philip

    Durham

    9/11/2021

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    Excellent,very polite and friendly

  • Ayman Mohammed

    Cleveland

    14/10/2021

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    Hard working , very polite friendly staff, at a competitive price, can't recommend enough

  • Sarah Hodgkiss

    Cleveland

    14/10/2021

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    These 2 men where pure gentlemen. They were polite, courteous & very helpful. They were extremely careful with the furniture & boxes of ornaments etc. Samir managed to move my Mam at very short notice as we'd had a bad experience from a previous removals who has failed to come back when they should have then fell through on her moving date. Samir gave me a price which was under what was quoted from the bad ones. They were running slightly late but let us know it was due to technical issues with the 1st van but, they sure made up for the slight delay. To be able to please my Mam without her getting flustered & worried that they would damage her belongings, they must be good, that's all I can say. Ha ha.We could not have found a better service anywhere else. We will be recommending them to everyone we know & would certainly use them in the future. Samir was really lovely & very easy to talk to.It's hard to find gentlemen like these.So, if you want a job doing well & a job doing right, call OS Removals. If I could give more stars I would. Well done.

  • Ayman Mohammed

    Cleveland

    9/10/2021

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    Very friendly polite, caring staff, hard work, great value for money, perfect in timing even in a short notice request for the full house move. highly recommended

  • Elliot Brady

    Darlington

    7/10/2021

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    Absolutely fantastic. Samir kept in regular contact with us on the days leading up to our move, and made sure everything was running smoothly on the day. Oz and Mohamed were our movers and did an excellent job - very efficient and professional. We had to wait 3 hours for our completion on the day to collect the keys for our new house, but the removal team were extremely patient and made sure the process of moving was really stress free. I would highly recommend OS Removals to anybody local who needs removal services big or small

    Response:
    We appreciate your positive feedback Elliot, and we hope you settle well into your new home.
  • Myriam Poncelet

    Durham

    14/10/2021

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    Customer service was great plenty of communication and reassurance.Unforseen problems were resolved by Samir straight away.Removal men were careful and positive throughout the move

  • Ross Martin

    Darlington

    16/12/2021

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    All the staff where friendly enough and kept me informed every step however when it came to the moving day a large enough van wasn't brought for the amount of stuff to be moved even though an itemised list was given and my consern was raised but was ment to be put at ease with a previsit by a member of the team. The moved was then carried out in 2 trips which would have been fine if the team didn't go on another job Inbetween which then left us with out half our stuff for 2 days which included the beds and most of the clothes. Also if me and members of my family weren't on hand to assist with the loading and unloading the moved would have taken longer especially on the first day when they had to spend 2-3 hours getting a 2nd van to get all the items out the house as I was handing the keys back that day and didn't arrive at the new house til very late at night. It was then made out to be doing us a favour by delivering the 2nd load on a Saturday which could have been avoided if the other job on Friday wasn't taken on.

  • Gareth Nossiter

    Sunderland

    19/12/2021

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    This company contacted me after I put my details into a search on a comparison website. I had a 20 minute telephone call with the salesperson in which i confirmed the size of the place (3 bedrooms, 2 downstairs rooms, kitchen etc. How many boxes, how I was in a chain, etc. etc.)i later recieved an email confirming my requirements and a quotation for 540, they required a 10% deposit, which I paid.On moving day a 3.5 ton Luton van turned up, not only that but they had taken my deposit and sub contracted the work out to another company. The house move would take at least 2 trips.I filled my camper, my car, and the removals van by 1 pm, and waited for the key for the new place, unfortunately over half of my possessions were still in the house meaning that those buying it couldn't move inIt wasn't until 4pm until the key for the new place was released, we drove around, I emptied the car and returned to my former home to be met by my irate housebuyers, They are starting proceedings against me for not leaving Vacant possession, costs of hotels/storage etc. OS removals are charging an extra 200 for the van waiting!I needed a removal van, not a Luton! OS Rubbish!

    Response:
    Dear Gareth, we are sorry to know you're upset with the experience. We always anticipate to start as early as we can with our moves, on this occasion as you rightly pointed out that you requested for the removal to start in the afternoon.Although we reserve the right to subcontract work when we do get quite busy and to charge for waiting around (as we are also paying staff per hour), however, we apologise that our subcontractors sent out one luton van. We did liaise with them on the day to investigate this further.Again, we sincerely apologise for the bad experience you've had with us.
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