Removals Zone

Removals Zone

Grays, Essex
Great
based on 213 reviews
member since June 2016
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Reviews & Ratings
Customer Reviews
  • Callum Macneill

    London

    17/06/2021

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    Yes. Without doubt. I already have. The team worked really hard to load the truck from our flat. With difficult street access and a hot day they did a quick job and made a secure load. I was also happy that they did not want to underestimate or risk multi trips by sending a 12 ton truck to get the job done in a single journey. Unfortunately when we reached our destination a bank issue out of our hands meant that we werent able to unload till the following day. The customer service team made sure that we had the same truck and team returning the next day, to save unloading and loading again. This ensured we were able to make the unload as smooth as possible. A day late but easier because of this fantastic crew.

  • Christopher

    London

    14/06/2021

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    The team were a great help in organising our move from sending us packing information to ensuring that all information was organised before the moved was undertaken. One the moving day they arrived promptly and were terrific in getting everything we needed moved safely and securely. On arrival they were efficient in unloading and helped to get everything into position as we needed in our new place. Couldn't have asked for better service all round.

    Response:
    Thank you for your stellar review Christopher!We're glad that we managed to provide you with the service you deserve.You have a loyalty discount waiting for any future project.Kind regards,
  • Swati

    London

    5/06/2021

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    The service was good and quick

    Response:
    Thank you for your amazing review! You have a loyalty discount waiting for any future project. Kind regards,
  • Laura

    London

    24/05/2021

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    Great and helpful and kind. Thanks!

    Response:
    Thank you for your amazing review! You have a loyalty discount waiting for any future project. Kind regards,
  • Alastair Kisby

    London

    24/05/2021

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    Fantastic service and flexible pricing structure. The team were really friendly and professional and as they took less time than anticipated, I was charged less than initially indicated. Would definitely recommend.

    Response:
    Thank you for your amazing review! You have a loyalty discount waiting for any future project. Kind regards,
  • Beatriz Rodriguez

    London

    22/05/2021

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    Excellent customer service and transport. Maybe they could send a message or email to confirm the day and time of the move some days before as in my case it was booked few weeks in advanced. Apart from this little thing which was confirmed to me through the phone anyway, the experience was positive.

    Response:
    Thank you for your amazing review! You have a loyalty discount waiting for any future project. Kind regards,
  • Dave Carlos

    London

    10/05/2021

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    Great team all around. The easiest move i've ever done.

    Response:
    Thank you for your amazing review! You have a loyalty discount waiting for any future project. Kind regards,
  • Jisoo Jean

    London

    4/05/2021

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    Removals zone were professional throughout and ensured the move went smoothly.

    Response:
    Thank you for your stellar review! You have a loyalty discount waiting for any future project. Kind regards,
  • Laurent De Vleeschouwer

    London

    28/04/2021

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    On the day of my move, the driver that was supposed to take care of my move was feeling ill, so they couldn't make it as planned - I cant blame their driver for feeling, especially during a pandemic - but they managed to get another team to complete my move on the same day, just a bit later, so it was absolutely fine in the end!
    The team taking care of my move was really nice, really quick and efficient, and wearing their mask. The whole thing was done in less than 2 hours, even with some London traffic (One bedroom flat with some furniture).
    Would 100% recommend, and will use them again if I move again.

    Response:
    Thank you for your amazing review! You have a loyalty discount waiting for any future project. Kind regards,
  • Starlicia Faux

    London

    23/04/2021

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    Great service and will use again.

    Response:
    Thank you for the 5-star review Starlicia!It is truly appreciated and you have a guaranteed loyalty discount with us.Kind regards,
  • Maria Suzette Tenefrancia

    London

    14/04/2021

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    They were fast and first to respond to the request for quotes. They immediately gave me an estimate based on an understanding of my requirements via a call (vs another who needed a full inventory and video for an estimate) and they gave me competitive rates. Their estimate was spot on and just shows perhaps how they leverage well on their experience. The move day went by without issues, they started on time, ended on time just as they said. As they charge for use, this was quite a feat. Highly recommend them and I don’t think you can get this service at their rates for central London.

    Response:
    Thank you Maria!it is truly heartwarming to read your review! I have passed on the compliments to the team as well. You have a loyalty discount with us for any future moves and sisposals.Kind regards,
  • Stephanie

    London

    8/04/2021

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    Punctual and professional - arrived on time on the day and the movers were wearing gloves and masks. Quick and efficient and by far the most competitive quote out of all the companies

    Response:
    Thank you for your stellar review! You have a loyalty discount waiting for any future project.Kind regards,
  • Shreeti Prasad

    London

    29/03/2021

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    Absolutely amazing from start to finish . From first call to discuss the quote to refining it to the actual day of the move - they have been amazing . Nothing was too much trouble and made what could have been a very stressful thing, into something that was so seamless and well executed . Couldn’t recommend them higher !

    Response:
    Shreeti, Thank you for your review, it is highly appreciated! You have a loyalty discount waiting for any of your future removals.
  • Aimee Alderson

    London

    27/03/2021

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    Brilliant removal company would highly recommend

    Response:
    Aimee, Thank you for your review, it is highly appreciated! You have a loyalty discount waiting for any of your future removals.
  • Terry

    London

    21/03/2021

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    I was very happy with the customer service experience and friendly manner in which Neil and George interacted with me. Although the service was delayed on the day due to an unexpected hold up in a previous removal before mine, they were timely reporting to me about the new time and accommodated me well.

    Response:
    Thank you for your great review and for the understanding shown.You have a loyalty discount with us for any future move.
  • Miss Cupido

    London

    16/03/2021

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    Friendly efficient service and well worth the money. There was only one heavy wardrobe they could not get up the stairs due to its size and the narrow passage.

    Response:
    Thank you for your review, it is highly appreciated! You have a loyalty discount waiting for any of your future removals.
  • Moses Elliott

    London

    15/03/2021

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    Driver turned up on time and with his help, we loaded very quickly. At the other end, he was already at our new property and was a great help unloading too; this also was very quick and well within the hour time limit we’d set. All-in-all, it was a very smooth day and I would highly recommend them.

    Response:
    Moses, Thank you for your review, it is highly appreciated! You have a loyalty discount waiting for any of your future removals.
  • Pietro Sarazani

    London

    13/03/2021

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    Happy to leave a review for this company as the service was impeccable. They were in time, quick and organised.
    It took them a bit of time more to complete everything, but it was understandable as they had to disassemble and re assemble different ikea furnitures.
    Overall very satisfied, that is why I recommend them to some friends who are moving soon.

    Response:
    Pietro, Thank you for your review, it is highly appreciated! You have a loyalty discount waiting for any of your future removals.
  • Michael Chu

    London

    12/03/2021

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    Day when smoothly
    Reliable, friendly and hard working

    Response:
    Michael, Thank you for your review, it is highly appreciated! You have a loyalty discount waiting for any of your future removals.
  • Mihailo Dangubic

    London

    12/03/2021

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    The guys were hard working, polite, professional and treated our belongings with respect. What more could you ask for?

    Response:
    Mihailo, Thank you for your review, it is highly appreciated! You have a loyalty discount waiting for any of your future removals.
  • Rebecca Mao

    London

    10/03/2021

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    Highly recommended. The team of Removal zone are very helpful and friendly.

    Response:
    Rebecca, Thank you for your review, it is highly appreciated! You have a loyalty discount waiting for any of your future removals.
  • Howard Prescott

    London

    10/03/2021

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    Their quote was explained simply. I actually had to change details of the destination due to finding a larger storage unit. This was simple and they informed me it made the cost less. It was already very competitive at £100s of pounds less than other companies. The 2 men who moved everything arrived 5 minutes ahead of time and began work immediately. They never complained and were very fast workers. When we went to the storage unit, they arrived 5 minutes before I did, and I hadn't wasted any time. I very good company who I have already recommended separately to 2 other friends.

    Response:
    Howard, Thank you for your review, it is highly appreciated! You have a loyalty discount waiting for any of your future removals.
  • Katarzyna

    London

    6/03/2021

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    Love it - moving homes made more bearable! Guys were swift and helpful, would definitely recommend

    Response:
    Katarzyna, Thank you for your review, it is highly appreciated! You have a loyalty discount waiting for any of your future removals.
  • Mathew Leung

    London

    1/03/2021

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    Great value for money. Only charged for the time it took, so slightly cheaper than the original quote. We were worried that we would not fit everything in the Luton, but Nick and Jono packed it all in quickly and efficiently, both polite and friendly.

    Response:
    David, Thank you for your review, it is highly appreciated! You have a loyalty discount waiting for any of your future removals.
  • David Devlin

    London

    24/02/2021

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    Very flexible, quick and efficient.

    Response:
    David,Thank you for your review, it is highly appreciated!You have a loyalty discount waiting for any of your future removals.
  • Beatrice Thomas

    London

    22/02/2021

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    Guys arrived on time , and worked very quickly, very pleased with them indeed.

    Response:
    Beatrice,Thank you for your review, it is highly appreciated!You have a loyalty discount waiting for any of your future removals.
  • Belinda Ogeah

    London

    19/02/2021

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    Highly recommend using them - they were reasonably priced and the guys who helped were very efficient and friendly. I will definitely be using them again when needed.

    Response:
    Belinda,Thank you for your review, it is highly appreciated!You have a loyalty discount waiting for any of your future removals.
  • Vicky

    London

    16/02/2021

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    On time, quick, professional, and mostly Covid secure (one member of staff wore a mask, the other didn't, but he stayed mostly downstairs). Would use them again.

    Response:
    Vicky, Thank you for your review, it is highly appreciated! You have a loyalty discount waiting for any of your future removals.
  • Pranav Mutty

    London

    16/02/2021

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    Prompt , very effective and rapid service

    Response:
    Pranav, Thank you for your review, it is highly appreciated! You have a loyalty discount waiting for any of your future removals.
  • Heather Roche

    London

    12/02/2021

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    We had a really good experience of the customer service on the other end of the telephone (I saw other reviews that complained about this part, but my experience was super polite, very efficient, answered all my questions, etc.). Our two moving men were also super efficient, really friendly, and very patient when our seller took an extra two hours to vacate the property...

    Response:
    Heather,Thank you for your review, it is highly appreciated!You have a loyalty discount waiting for any of your future removals.
  • Harrison Laird

    London

    11/02/2021

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    Accurate quote, quicker than expected, just easy and helpful all the way through.

    Response:
    Gareth,Thank you for your review, it is highly appreciated!You have a loyalty discount waiting for any of your future removals.
  • William Laffin

    London

    3/02/2021

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    Really good. Professional, friendly and flexible

    Response:
    William,Thank you for your feedback! It is highly appreciated.Kind regards,
  • Gareth Roberts

    London

    23/01/2021

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    Excellent no-fuss service.

    Response:
    Gareth, Thank you for your review, it is highly appreciated! You have a loyalty discount waiting for any of your future removals.
  • Shila Russell

    London

    8/01/2021

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    The guys were professinal and helpful.

    Response:
    Yvonne, Thank you for your review, it is highly appreciated! You have a loyalty discount waiting for any of your future removals.
  • Yvonne Abrokwah

    London

    7/01/2021

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    Although the Team arrived a couple of hours late, once they'd navigated themselves through the horrible traffic they did an excellent job emptying the house and delivering the goods intact!! They are highly recommended!

    Response:
    Yvonne, Thank you for your review, it is highly appreciated! You have a loyalty discount waiting for any of your future removals.
  • Hannah Edwards

    London

    4/01/2021

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    I could not be happier with my removal team. They were brilliant, didn't speak much English but we managed to have a laugh whilst moving my 2 bed flat from London to Wales. Nothing was too much trouble. They had the luton van loaded in less than hour - INCREDIBLE!!! The whole move plus unloading was done before 3pm. Not a single item (and i have a lot of fragile stuff) was damaged. I have moved many many times and it has always been horrible but I actually enjoyed this move. Can't thank them enough

    Response:
    Hannah, Thank you for your amazing review!It is customers like you that help us exceed expectations and always work with a smile on our faces! Thank you for your kind words and the team thanks you as well!You have a loyalty discount waiting for any of your future removals.
  • Anna Klein

    Romford

    1/01/2021

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    Very helpful, everything went smoothly.

    Response:
    Anna, Thank you for your review, it is highly appreciated! You have a loyalty discount waiting for any of your future removals.
  • Tim

    London

    23/12/2020

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    Excellent experience with Removals Zone, the team was professional and worked hard to move everything carefully even as we were delayed by slow lifts in the new building. They also dismantled my couch and bedframe for disposal with no issues.
    Highly recommend for your move or disposal needs!

    Response:
    Tim,Thank you for your review, it is highly appreciated!You have a loyalty discount waiting for any of your future removals.
  • Maria Ferres

    London

    18/12/2020

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    They were great, really helpful team, on time and cost and length of service was exactly as quoted.

    Response:
    We are extremely grateful for your kind words. Your comments will be passed on to the team. Think of us in the future if you require removal services and we'll have a guaranteed loyalty offer for you!
  • Marzieh Mashkoori

    London

    18/12/2020

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    Brilliant company. Polite, hardworking and very ethical. The two chaps coming to help were amazing and very kind. Definitely recommend them and will use them again.

    Response:
    Marzieh, we are extremely grateful for your kind words. Your comments will be passed on to the team.Think of us in the future if you require removal services and we'll have a guaranteed loyalty offer for you!
  • Karolina

    London

    4/09/2020

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    Arrived on time, the move went smoothly

    Response:
    Hello Karolina,Thank you for your wonderful feedback. We are happy to see that you are satisfied with the service provided.If you need to move again in the future, we are here to help.Thank you for using our services.
  • Stephane

    London

    29/08/2020

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    They arrive mostly on time and they work quick.
    Nothing was damage so I am happy.

  • Lisa

    London

    26/08/2020

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    Very good value!!! Excellent work

  • Emma

    London

    24/08/2020

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    They provided me with an amazing service. During all the process I've been given detailed information. The removal team was very professional and nice specially with the high temperature we've experienced that day. I highly recommended them and won't hesitate to call them again when needed.

  • Norbert

    London

    16/08/2020

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    I was really satisfied with the service. Customer service was really responsive.
    The two men (Ivan and Nidecho) didn't waste a single moment and worked hard throughout the whole day.

  • Gavin Glendinning

    London

    15/08/2020

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    They made everything really easy and took no time at all.

  • Freddie

    London

    13/08/2020

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    They did a fantastic job. Loaded up a 2 bed flat, drove across London and unpacked in just over 2 hours. Would use again and really recommend.

  • Ej Swanson

    London

    10/08/2020

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    Really great service - efficient, quick and careful. Excellent communication and super helpful office staff - great value and transparent on costs. 10/10 would use again. Thanks!

  • Dario Bonciani

    London

    2/08/2020

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    Very nice people, punctual and professional

  • Sarah Deller

    London

    31/07/2020

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    Brilliant service, nice guys who were helpful and efficient. Excellent value for money too- would definitely recommend.

  • Iulia Miron

    London

    29/07/2020

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    Service delivered in time, with professionalism.
    It made our move so much easier!
    Would definitely use this company again in the future.

  • Hyesha Medley

    London

    11/07/2020

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    Really great company made moving an absolute breeze too would highly recommend them and would definitely use them again if I need to move again. Very professional and friendly service they even arrived early bonus!

  • Mauricio Riveros

    London

    10/07/2020

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    Very good service. They arrived on time and were very efficient. The van was big (it was more like a truck actually) and in a very good fit, and the people who moved my belongings were very kind and polite.

  • Levan Koiava

    London

    4/07/2020

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    Quick and easy!
    Thank you so much for helping us with last minute booking!
    Much appreciated,I definitely recommend this company.
    Well done!

  • Abigail

    London

    26/06/2020

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    I moved from London to Manchester with all of the contents of my flat. Removals Zone provided me with the best quote and were so helpful throughout the whole sales process. I had a lot of questions but Neil and others on the team really took their time to make sure I was comfortable and had had all of my questions answered before taking the deposit.
    Removals Zone called me the day before my move to confirm everything and to check that I didn’t have any more questions and on the morning of the move, my man was half an hour late but they called me to let me know.
    The move itself was so smooth, I only booked one man (Yannis) so I had to help but he was very happy to do as much as he could on his own. He was really polite and helpful and as we were packing most stuff into a garage he was really good at making sure we slotted everything in in the most efficient way.
    When he finished, the office called me and informed me that as he’d finished an hour early the final price was even a bit cheaper than the original quote! Every other time I have moved with man and van businesses I have ended up being charged more at the end so this was a very welcome first!
    Highly recommend!

  • Adelaide Green

    London

    21/06/2020

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    very fast and great. Did the best to fill the van as there was a miscommunication with the size of the van. Very fast. A few bits of furniture scratched as they didn't use sheets. But were very good at getting everything up a few flights of stairs.

  • Devang

    London

    13/06/2020

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    Service and communication is best and everything done smoothly and in time. Proper communication prior and at the end of service.

    Response:
    Dear DevangThank you for taking the time to share your feedback with us. It's always great to hear that our customers are satisfied with the services we provide.Should you need our help again, please do not hesitate to contact us.Stay safe!Kind Regards, Removals Zone
  • Chane Joubert

    London

    6/06/2020

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    They were truly amazing! They had fantastic customer service, they get back to you almost instantly and make you feel at ease about your move :) I would highly recommend!

    Response:
    Dear Chane Joubert,On behalf of Removals Zone Team, I would like to thank you for your wonderful feedback and for your trust in us.Our main goal is to make our customers happy and we are glad that you had a positive experience with Removals Zone.Whenever you might need our services, just give us a call. It will be a pleasure to assist you again.Stay safe!Kind Regards, Removals Zone
  • Eamon Magorrian

    London

    26/05/2020

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    Very effective company, I was in another country due COVID and they moved my things in the UK quickly and with no issues.

    Response:
    Dear Eamon Magorrian,We at Removals Zone are so pleased with your wonderful feedback. Thank you for choosing our company for your move.Whenever you might need our services, just give us a call. It will be a pleasure to assist you again.We wish you wonderful moments at your new home!Stay safe!Kind Regards, Removals Zone
  • Brendan Lew

    London

    13/05/2020

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    The guys were very nice and punctual.
    Nothing was broken. They were happy to wait around while waiting for the keys. They were masks and siuts the whole time and were great with social distancing. Would recommend to anyone wanting to move home

    Response:
    Dear Brendan Lew,On behalf of Removals Zone Team, I would like to thank you for your wonderful feedback and for your support. Our success wouldn't be possible without you!Should you ever need our help, you are most welcome to contact us. It will be a pleasure to assist you again.Stay safe!Kind Regards, Removals Zone
  • Slrn Arnarsdttir

    London

    4/05/2020

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    Really positively impressed by the quality of the service from start to end! Friendly customer service throughout and no hidden cost. I had to organise the removal from abroad and was not there myself, so I'm really happy it went so well and would recommend this service to anyone.

    Response:
    Dear Slrn Arnarsdttir,On behalf of Removals Zone Team, I would like to thank you for your wonderful feedback and for your trust in us.Our main goal is to make our customers happy and we are glad that you had a positive experience with Removals Zone.Whenever you might need our services, just give us a call. It will be a pleasure to assist you again.Stay safe!Kind Regards, Removals Zone
  • Rifat Mahbub

    London

    29/04/2020

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    Very helpful and responsible, will recommend without doubt

    Response:
    Dear Rifat Mahbub,Thank you for taking the time to share your feedback with us. It's always great to hear that our customers are satisfied with the services we provide.Should you need our help again, please do not hesitate to contact us.Stay safe!Kind Regards, Removals Zone
  • Justina Janusaite

    London

    24/04/2020

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    They were quick to answer. The process of moving was very smooth and we are happy that we chose them. Would recommend to everybody.

    Response:
    Dear Justina Janusaite,On behalf of Removals Zone Team, I would like to thank you for your wonderful feedback and for your support. Our success wouldn't be possible without you!Should you ever need our help, you are most welcome to contact us. It will be a pleasure to assist you again.Stay safe!Kind Regards, Removals Zone
  • Adam Walton

    London

    18/04/2020

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    Great service. Trouble-free move. Good price.

    Response:
    Dear Adam Walton,Thank you for the positive feedback. It was our pleasure to help you out with the move.Whenever you might need our services, just give us a call. It will be a pleasure to assist you again.Stay safe!Kind Regards, Removals Zone
  • Matt Ranger

    London

    18/04/2020

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    Fantastic service, would definitely recommend

    Response:
    Dear Matt Ranger,Thank you for your kind words and for appreciating the hard work of the team.Should you ever need our help, please don't hesitate to contact us.Stay safe!Kind Regards, Removals Zone
  • Radhika

    London

    11/04/2020

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    Highly recommend them, very fast and efficient team that were quick to move everything, transport and reassemble flatpacked furniture. Very friendly and highly responsive admin team as well.

    Response:
    Dear Radhika,On behalf of Removals Zone Team, I would like to thank you for your wonderful feedback and for your support. Our success wouldn't be possible without you!Should you ever need our help, you are most welcome to contact us. It will be a pleasure to assist you again.Stay safe!Kind Regards, Removals Zone
  • Stephen Such

    London

    9/04/2020

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    Fantastic service. The guys were brilliant at getting some very heavy and large items out of a very tight flat. Arrived promptly, worked hard at removing and were great at putting all items in the requested rooms at the other end. Would highly recommend.

    Response:
    Dear Stephen Such,Thank you for your kind words and for sharing your opinion. It was our pleasure to help you out with the move.We are glad to hear everything went as planned and that you were happy with the provided service.Should you need our help again, please do not hesitate to contact us.Stay safe!Kind Regards, Removals Zone
  • John Smith

    London

    24/02/2020

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    Really good service from the guys professional and carefull with all my belongings.

    Response:
    Dear John Smith,Thank you for choosing our company for your move and for your support.It's a great success for us that you were pleased with the level of the service our hard working team provided for you.Whenever you might need our services, just give us a call. It will be a pleasure to assist you again.Kind Regards, Removals Zone
  • Sofia Falcao

    London

    3/11/2019

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    Very smooth move. Responsive company providing a detailed quote, called the night before to make sure I was ready, movers were professional and efficient. Would use again.

    Response:
    Dear Sofia Falcao,Thank you for sharing your experience of the services you had with us.I will make sure I will pass your kind words to the team. They love knowing that customers appreciate their help and flexibility.Should you ever need our help, you are most welcome to contact us. It will be a pleasure to assist you again.Kind Regards, Removals Zone
  • Nadege

    London

    14/10/2019

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    The team moving our items were polite, kind and very hard working. They organised the van to maximise the use of the space to try and get everything in one load. They were carefully with items of furniture and secured them properly once they were in the van. Very nice people.

    Response:
    Dear Nadege,On behalf of Removals Zone Team, I would like to thank you for your wonderful feedback and for your trust in us.Our main goal is to make our customers happy and we are glad that you had a positive experience with Removals Zone.Whenever you might need our services, just give us a call. It will be a pleasure to assist you again.Kind Regards, Removals Zone
  • Oana

    London

    12/10/2019

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    Great communication with the company and excellent removal team!

    Response:
    Dear Oana,We are delighted that you appreciate our help and your experience with Removals Zone was a positive one.Thank you for using our services.Should you ever need our services, you are most welcome to contact us.Kind Regards, Removals Zone
  • Hassaan

    London

    27/09/2019

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    A great bunch of guys. We had everything packed up and ready to go so they loaded up the van quickly and unloaded the boxes and furniture exactly where it was supposed to go. They did show up later than expected though, but whatever they lacked in punctuality they made up for in customer service and value for money.

    Response:
    Dear Hassaan,We at Removals Zone are so pleased with your wonderful feedback.Thank you for choosing our company for your move.Whenever you might need our services, just give us a call. It will be a pleasure to assist you again.We wish you wonderful moments at your new home!Kind Regards, Removals Zone
  • Chi Ugoala

    London

    3/09/2019

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    I can't recommend Removals Zone highly enough. Their customer service was great, their office team were very responsive and gave us a great value price. On the day, their two-man team worked quietly, non-stop, with no complaints or fuss to efficiently load and unload the van. They manoeuvred a number of awkward pieces down the stairs and had their own tools to disassemble and re-assemble a wardrobe that wouldn't go. Top stuff - 5* service

    Response:
    Dear Chi Ugoala,We at Removals Zone are so pleased with your wonderful feedback.Thank you for choosing our company for your move and for your support.Whenever you might need our services, just give us a call. It will be a pleasure to assist you again.Kind Regards, Removals Zone
  • Jana

    London

    1/08/2019

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    We got a quote for two trips and 5.5 hours, which we thought was quite a lot. We feared that the movers would waste a lot of time. We were very pleasantly surprised when the movers managed to fit all our things into the van in one go and completing the move in exactly 2 hours. No time wasted and we paid only for the 2 hours (+tip which the movers deserved!). Would definitely choose this company again.

    Response:
    Dear Jana,On behalf of Removals Zone Team, I would like to thank you for your wonderful feedback and for your trust in us.Our main goal is to make our customers happy and we are glad that you had a positive experience with Removals Zone.Our success wouldn't be possible without you!Should you ever need our help, you are most welcome to contact us. It will be a pleasure to assist you again.Kind Regards, Removals Zone
  • Petra

    London

    8/06/2019

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    Great service, would recommend to anyone.

    Response:
    Dear Petra,Thank you for the excellent review.We are so happy that you are satisfied with the services our team provided. Should you need our help again, please do not hesitate to contact us.Kind Regards, Removals Zone
  • Ryan Abotomey

    London

    27/05/2019

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    Absolutely excellent service. Highly recommend.

    Response:
    Dear Ryan Abotomey,Thank you for the positive feedback. It was our pleasure to help you out with the move. Whenever you might need our services, just give us a call.Kind Regards, Removals Zone
  • Debbie Bailey

    London

    21/03/2019

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    Guys were amazing, came on time. Even though they were very quick with removing items from the house, they took good care and attention with all items so that they wouldn't be damaged.

    Response:
    Dear Debbie Bailey,Thank you for sharing your experience of the services you had with us and for your support.I will make sure I will pass your kind words to the team. They love knowing that customers appreciate their help and flexibility.Should you ever need our help, you are most welcome to contact us. It will be a pleasure to assist you again.Kind Regards, Removals Zone Team
  • Jakub Lichota

    London

    12/03/2019

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    I was really pleased with the service.

    Response:
    Dear Jakub Lichota,Thank you for taking the time to share your feedback with us.It's always great to hear that our customers are satisfied with the services we provide.Should you need our help again, please do not hesitate to contact us.Kind Regards, Removals Zone Team
  • Kim Cook

    Ilford

    10/03/2019

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    I was very happy with the removal men who were on time, professional and helpful. If I were to move again I will use this company again.

    Response:
    Dear Kim Cook,We at Removals Zone are so pleased with your wonderful feedback.Thank you for choosing our company for your move and for your support.Whenever you might need our services, just give us a call. It will be a pleasure to assist you again.We wish you wonderful moments at your new home!Kind Regards, Removals Zone Team
  • David North

    London

    8/03/2019

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    Yeah they were great. Let us know when there was going to be a short delay, the guys were friendly and quick.

    Response:
    Dear David North,We at Removals Zone are so pleased with your wonderful feedback.Thank you for choosing our company for your move.Whenever you might need our services, just give us a call. It will be a pleasure to assist you again.We wish you wonderful moments at your new home!Kind Regards, Removals Zone Team
  • Anna

    London

    26/02/2019

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    The team was in contact all the time, everything went smoothly. Great service.

    Response:
    Dear Anna,Thank you for sharing your experience of the services you had with us and for your support.I will make sure I will pass your kind words to the team. They love knowing that customers appreciate their help and flexibility.Should you ever need our help, you are most welcome to contact us. It will be a pleasure to assist you again.Kind Regards, Removals Zone Team
  • Carl Galloway

    London

    24/02/2019

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    Great service, very quick and professional. would recommend

    Response:
    Dear Carl Galloway,Thank you for sharing your experience of the services you had with us and for your support.We are glad we managed to meet your expectation and to make you happy.It is a pleasure to have you as a customer and we really appreciate you shared your wonderful feedback with us.Kind Regards, Removals Zone Team
  • Anuar Arroyo

    London

    21/02/2019

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    Great service. Will use them again.

    Response:
    Dear Anuar Arroyo,Thank you for taking the time to share your feedback with us.It's always great to hear that our customers are satisfied with the services we provide.Whenever you need our services, just give us a call. It will be a pleasure to assist you again.Kind Regards, Removals Zone Team
  • William Moore

    London

    15/02/2019

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    The move took longer than estimated but it was done neatly and carefully and without issues.

    Response:
    Dear William Moore,Thank you for sharing your experience of the services you had with us and for your support.We are glad we managed to meet your expectation and to make you happy.It is a pleasure to have you as a customer and we really appreciate you shared your wonderful feedback with us.Kind Regards, Removals Zone Team
  • Chris Penny

    Barking

    24/01/2019

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    They were good. Despite booking 2 men and a van 3 guys turned up. All worked hard and they made it clear they were providing an extra person so suggested they should be compensated for it. I had read reviews about similar situations so knew what to expect. We gave them what we thought was fair and they were happy with it. Despite the extra money it was still very good value for money

    Response:
    Dear Chris Penny,Thank you for taking the time to share your feedback with us. It's always great to hear that our customers are satisfied with the services we provide.We are sorry you felt that you have to pay extra money. This is not something that we require and it is a customer decision whether to give any extra money or not to the team. However if this is not he case, please contact our Customer Care team.Should you need our help again, please do not hesitate to contact us.
  • Dominic Cottrell

    London

    14/01/2019

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    Excellent service; both movers were efficient, polite and very careful with our things. I would recommend this service to others.

    Response:
    Dear Dominic Cottrell,Thank you for sharing your experience of the services you had with us and for your support.I will make sure I will pass your kind words to the team. They love knowing that customers appreciate their help and flexibility.Should you ever need our help, you are most welcome to contact us. It will be a pleasure to assist you again.Kind Regards, Removals Zone Team
  • Michelle Marriott

    Wembley

    9/01/2019

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    Very efficient and polite moved everything quickly.

    Response:
    Dear Michelle Marriott,We at Removals Zone are so pleased with your wonderful feedback.Thank you for choosing our company for your move and for your support.If you need our services, just give us a call. It will be a pleasure to assist you again.We wish you wonderful moments at your new home!Kind Regards, Removals Zone Team
  • Graham

    Borehamwood

    26/12/2018

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    This was for my daughter's move from North London to East Midlands. Well done with minimal fuss and great help with dis-assesmbling and re-assembling wardrobes that would not go uo the stairs. Also came in under budget. This firm is very keen to do business and did it well. Thank you..

    Response:
    Dear Graham,On behalf of Removals Zone Team, I would like to thank you for your wonderful feedback and for your trust in us.Our main goal is to make our customers happy and we are glad that you had a positive experience with Removals Zone.Our success wouldn't be possible without you!Should you ever need our help, you are most welcome to contact us. It will be a pleasure to assist you again.Kind Regards, Removals Zone Team
  • Stephen Feest

    Croydon

    15/12/2018

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    I found Removal Zone very easy to deal with. They were extremely quick to respond to emails at all times of the day, their pricing was clear and they were flexible when the move took longer than anticipated.

    Response:
    Dear Stephen Feest,We at Removals Zone are so pleased with your wonderful feedback.Thank you for choosing our company for your move and for your support.If you need our services, just give us a call. It will be a pleasure to assist you again.We wish you wonderful moments at your new home!Kind Regards, Removals Zone Team
  • Hayley Tong

    London

    14/11/2018

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    The 2 removals men were great, very efficient. Worked non stop for 4 hours and managed to fit all of our 2 bed, 3rd floor flat into the Luton van!

    Response:
    Dear Hayley Tong,Thank you for sharing your experience of the services you had with us and for your support.We are glad we managed to meet your expectation and to make you happy.It is a pleasure to have you as a customer and we really appreciate you shared your wonderful feedback with us.Kind Regards, Removals Zone Team
  • Pedro Pires De Matos

    London

    5/10/2018

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    Good and helpful service. Did the job well and on time.

    Response:
    Dear Pedro Pires De Matos,Thank you for sharing your experience of the services you had with us and for your support. We are glad we managed to meet your expectations and to make you happy. We are in anticipation to serve you again.Kind Regards, Removals Zone Team
  • Rhiannon Blackwell

    London

    1/09/2018

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    A little late in arriving, but very impressive with the team’s service on the day. Customer service is incredibly responsive. Would recommend and use again.

    Response:
    Dear Rhiannon Blackwell,Thank you for kind words and for sharing your opinion.It's a great success for us that you were pleased with the level of the service our hard working team provided for you.Should you need our help again, please do not hesitate to contact us.Kind Regards, Removals Zone Team
  • Emily Diver

    London

    14/08/2018

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    Fantastic service. They arrived early and were incredibly efficient at packing up and moving my things. Highly recommended.

    Response:
    Dear Emily Diver,Thank you for taking the time to share your feedback with us. We are delighted that you appreciate our help and your experience with Removals Zone was a positive one. Thank you for using our services. Should you ever need our services, you are most welcome to contact us.Kind Regards, Removals Zone Team
  • Samu Nkosi

    London

    11/08/2018

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    The team was absolutely helpful during the move. Before the move I got calls from the team with updates and it just made me feel at ease that they know what they are doing.

    Second time using their service and it has been excellent. They are my go to removal company now and will recommend that to my friends

    Response:
    Dear Samu Nkosi,Thank you so much for your positive feedback and for your support. We are delighted that you appreciate our help and your experience with Removals Zone was a positive one. On behalf of Removals Zone Team, I would like to wish you all the best! Should you ever need our help, you are most welcome to contact us.
  • Shaheen Rashid

    London

    8/08/2018

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    Very good service .. my move was quick and easy. The response and service of office was very good. Will definitely use them again if need be.

    Response:
    Dear Shaheen Rashid,Thank you for taking the time to share your feedback with us. It's always great to hear that our customers are satisfied with the services we provide. Should you need our help again, please do not hesitate to contact us.
  • Patricia Smart

    Beckenham

    15/05/2018

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    We were kept informed at every point, even when the guys were caught up in a traffic jam. Also the two guys were so good and effecient that we had our quote price reduced. Would certainly reccommend. Pat & Jo

    Response:
    Dear Patricia Smart, Thank you for taking the time to share your feedback with us. We are delighted that you appreciate our help and your experience with Removals Zone was a positive one. Thank you for using our services. Should you ever need our services, you are most welcome to contact us. Kind Regards, Removals Zone Team
  • Pierre

    London

    9/04/2018

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    On time both ways very courteous staff the cheapest of all nothing was broken or stolen well I will highly recommend this company.

    Response:
    Dear Pierre,Thank you for taking the time to share your feedback with us. We are delighted that you appreciate our help and your experience with Removals Zone was a positive one. Thank you for using our services.Kind Regards, Removals Zone Team
  • K Buben

    London

    2/04/2018

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    Really nice company as a whole.

    Response:
    Dear K Buben,Thank you for your wonderful feedback! Your support is greatly appreciated.Kind Regards, Removals Zone Team
  • Dan Vickers

    London

    10/03/2018

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    Great service and best price

    Response:
    Dear Dan Vickers,Thank you for sharing your experience of the services you had with us and for choosing Removals Zone for your move. We are extremely happy to find out that you were pleased with the level of the service provided. Kind Regards, Removals Zone Team
  • Foteini Stavroulia

    London

    18/02/2018

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    Good value for money, fast and good quality of service.

    Response:
    Dear Foteini Stavroulia,Thank you for taking the time to share your feedback with us. We are delighted that you appreciate our help and your experience with Removals Zone was a positive one. Should you ever need our services, you are most welcome to contact us. Kind Regards, Removals Zone Team
  • Robert Brooks

    Whyteleafe

    6/01/2018

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    Excellent.

    Response:
    Dear Robert Brooks,Thank you for your kind words and for sharing your opinion.It's a great success for us that you were pleased with the level of the service our hard working team provided for you.Should you need our help again, please do not hesitate to contact us.Kind Regards, Removals Zone Team
  • Kimoy Kalinago

    Borehamwood

    5/01/2018

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    Very fast great guys

    Response:
    Dear Kimoy Kalinago,Thank you for taking the time to share your feedback with us. We are delighted that you appreciate our help and your experience with Removals Zone was a positive one. Thank you for using our services. Should you ever need our services, you are most welcome to contact us. Kind Regards, Removals Zone Team
  • Melanie Geen

    London

    23/12/2017

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    Really helpful and efficient

    Response:
    Dear Melanie Geen,Thank you for sharing your experience of the services you had with us and for choosing Removals Zone for your move.We are extremely happy to find out that you were pleased with the level of the service provided.We wish you wonderful moments at your new home!Kind Regards, Removals Zone Team
  • Bob Wise

    Abbots Langley

    8/12/2017

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    They were all so helpful!

    Response:
    Dear Bob,Thank you for your fantastic feedback. This really means a lot to us.
  • Cheryl Grant

    Wembley

    28/11/2017

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    Brilliant and efficient service.

    Response:
    Dear Cheryl,Thank you very much for sharing your experience of the services you had with us and for choosing Removals Zone for your move. We wish you wonderful moments at your new home!Kind Regards, Removals Zone Team
  • Bobby

    Ilford

    17/08/2017

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    Excellent customer service over e-mail with the quotes and advice. The two removers on the day worked very hard and were very polite. The price was very reasonable, I'd definitely use them again.

    Response:
    Dear Bobby,Thank you for kind words and for sharing your opinion. We are delighted that you were pleased with the level of the service provided.Kind Regards, Removals Zone Team
  • Anonymous

    London

    9/07/2017

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    Great!

    Response:
    Thank you for your wonderful feedback! Your support is greatly appreciated.
  • Anonymous

    London

    1/07/2017

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    Very polite team, everything went smoothly and much quicker than I anticipated. No damage done due course. I would recommend their services.

    Response:
    Thank you so much for taking the time to share your feedback with us. We are so happy that you are satisfied with the services our team provided.
  • Lizzy

    London

    10/06/2017

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    The two gentlemen were kind, polite and very helpful.

    Response:
    Dear Lizzy,Thank you for your wonderful feedback. We are glad to have been of service.
  • Valentine Monot

    Twickenham

    9/06/2017

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    Very helpful!

    Response:
    Dear Valentine,Thank you for your wonderful feedback. It's always great to hear that our customers are satisfied with the services we provide.
  • Octavia Wiseman

    London

    19/05/2021

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    They were great on the day, but the lack of continuity during the set-up meant that we did not get our packing materials for several days. they were always charming.

    Response:
    Thank you for your amazing review! You have a loyalty discount waiting for any future project. Kind regards,
  • James Lever

    London

    5/01/2021

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    professional service and hard working

    Response:
    James, Thank you for your review, it is highly appreciated! You have a loyalty discount waiting for any of your future removals.
  • Steve Marsh

    London

    28/12/2020

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    The guys on the day were great

    Response:
    Steve, Thank you for your review, it is highly appreciated! You have a loyalty discount waiting for any of your future removals.
  • Marc Thomas

    London

    26/12/2020

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    Overall very pleased. The guys were efficient and helpful.

    Response:
    Marc,Thank you for your review, it is highly appreciated!You have a loyalty discount waiting for any of your future removals.
  • Emily Crook

    London

    7/12/2020

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    RemovalsZone were great - they answered all my questions very quickly and were easily reachable on email and phone. On the day the men were efficient and professional, taking extra measures to stay safe becasue of COVID-19. Thank you

    Response:
    Hello Emily,Thank you for the great feedback. Knowing that our customers are satisfied with the services we provide is what motivates us to keep up the good work.We are here to help if you need to move again in the future.Thank you for being our customer, Removals Zone
  • Mark Norman

    London

    4/12/2020

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    Great service, and dealt well with delays on the day getting the keys.

    Response:
    Hello Mark,Thank you for your wonderful feedback. We are happy to see that you are satisfied with the service provided.If you need to move again in the future, we are here to help.Thank you for using our services, Removals Zone
  • Etain Fitzpatrick

    London

    14/11/2020

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    They arrived later than their time slot, however when I called the office they followed up to let me know about their arrival time. The movers were courteous and fast!

    Response:
    Hello Etain,Thank you for your honest feedback and once again - apologies for the half-hour delay on the day. Nevertheless, we are happy to see that overall your impression with our service has been great.Thank you for being our customer!
  • Laura

    London

    18/10/2020

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    Removal Zone was professional and the guys very helpful. They were a bit late because of traffic but were we when finding them on the other side. The move went smoothly and they took care of our furniture very well. Only downside, which was in the small print but I hadn't noticed, is that they only take cash on the day so I had to go and withdraw money in a hurry. But overall it was a good service at a very good price!

    Response:
    Hello Laura,Honest feedback is always appreciated as it helps us improve our services. For this reason we thank you for sharing your thoughts.We will make sure to do better next time you decide to move. Thank you for using our services.
  • Vladimir Vladov

    London

    8/08/2020

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    Efficient, good value, hard working

  • Suzanne

    London

    4/08/2020

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    Very efficient once they got going, although one of the drivers was smoking around our things while loading the van, but stopped as soon as we asked. One thing I would mention is there didn’t seem to be any covid precautions eg gloves or hand sanitiser.

  • Delphine

    London

    28/07/2020

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    Great customer service before the move, and the move itself was very swift and efficient.

  • Liam White

    London

    15/07/2020

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    Good value for money. Did what was required

  • Bianca Bailey

    London

    10/06/2019

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    Professional, on time, careful.

    Response:
    Dear Bianca Bailey,Thank you for sharing your opinion. It was our pleasure to help you out with the move.If you need our services again, please just give us a call.Kind Regards, Removals Zone
  • Jyoti

    London

    4/04/2019

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    Excellent customer service, friendly and fast efficient service.

    Response:
    Dear Jyoti,We at Removals Zone are so pleased with your wonderful feedback.Thank you for choosing our company for your move again and for your support.Whenever you might need our services, just give us a call. It will be a pleasure to assist you again.Kind Regards, Removals Zone
  • Maria Cogoni

    London

    4/03/2019

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    Great job! They moved my items with care, I am so happy for the service and the good communication with the office and the staff.

    Response:
    Dear Maria Cogoni,Thank you for kind words and for sharing your opinion.It's a great success for us that you were pleased with the level of the service our hard working team provided for you. Should you need our help again, please do not hesitate to contact us.Kind Regards, Removals Zone Team
  • Sean O’Connor

    London

    6/02/2019

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    Great service, reasonably priced, and moved us in quickly and efficiently.

    Response:
    Dear Sean O’Connor,Thank you for kind words and for sharing your opinion.It's a great success for us that you were pleased with the level of the service our hard working team provided for you.Should you need our help again, please do not hesitate to contact us.Kind Regards, Removals Zone Team
  • Lara Knight

    London

    7/09/2018

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    Lovely, friendly, hardworking staff very time efficient!

    Response:
    Dear Lara Knight,Thank you for taking the time to share your wonderful feedback with us and for using our services. We are delighted that you appreciate our help and your experience with Removals Zone was a positive one.Should you ever need our services, you are most welcome to contact us.Kind Regards, Removals Zone Team
  • Stephen Hall

    London

    2/07/2018

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    My move was mostly prepacked so didn't require great care but they were easily available when I needed to discuss things prior to the move and on the day were on-time, with a large clean vehicle, hard working team, good value.

    Response:
    Dear Stephen Hall,Many thanks for taking the time to share your feedback with us.Our main goal is to make our customers happy and we are glad that you had a positive experience with Removals Zone.Should you ever need our services, you are most welcome to contact us.Kind Regards, Removals Zone Team
  • Despina Karidi-Andrioti

    London

    16/09/2017

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    Very friendly and quick service

    Response:
    Dear Despina Karidi-Andrioti,Many thanks for taking the time to share your feedback with us.Our main goal is to make our customers happy and we are glad that you had a positive experience with Removals Zone.Should you ever need our services, you are most welcome to contact us.Kind Regards, Removals Zone Team
  • Anonymous

    London

    19/07/2017

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    Relatively small company with competitive prices and good customer service.

    Response:
    Thank you for your kind comment. If you need our services, again, you are most welcome to contact us.
  • Tommy Hicks

    Bromley

    21/06/2017

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    Good value for money, friendly service.

    Response:
    Dear Tommy, Thank you for kind words and for sharing your opinion. It was our pleasure to help you out with the move.
  • Dennis Deysel

    London

    25/02/2021

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    The client service upfront was amazing. The delivery team on the day was running a bot late, but very understandable. The team was quick and efficient with our move.

    Response:
    Dennis, Thank you for your review, it is highly appreciated!We do apologise for the slight delay, it was caused by traffic.You have a loyalty discount waiting for any of your future removals.
  • Khlood

    London

    12/12/2020

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    Perfect service but my apple watch got missing from the charger

    Response:
    Khlood, thank you for the kind words. We have reached out to you via email to follow up on the matter.
  • Patrick Ramsey

    London

    24/11/2020

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    Quick and easy. But when they got a bit lost due to traffic diversions, head office wouldn't allow me to speak directly to the drivers - therefore took more time. But was eventually resolved and got moved with good price for the time it took moving 50 miles. I would recommend this company for moving up to a 2 bed house/flat but no bigger than that.

    Response:
    Dear Patrick,Thank you for sharing your thoughts. It's always a pleasure to know that our customers are happy with the services we provide.We'll make sure to keep improving our services.Thank you for using our services.Kind regards, Removals Zone
  • Lesley Fernie

    London

    5/11/2020

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    Very helpful
    Just a big problem with the language barrier which made the move longer so cost me more.

    Response:
    Dear Lesley,Thank you for your honest feedback. Our customers' satisfaction is important to us and we always aim at providing a 5-star service.Please contact our Customer Care team and provide them with your reference number. If given the chance, we'd like nothing more than to rectify the situation and turn your experience around.We hope to hear back from you.
  • Gabriele Avanzo

    London

    15/06/2020

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    Good value for the money, but at the expenses of some damage to our stuff.. All in all it wasn't bad, you get waht you pay for...

    Response:
    Dear Gabriele Avanzo,Thank you for taking the time to share your opinion with us. It was our pleasure to help you out with the move.We have checked in our records but I am afraid we couldn't find any reported issues or damages caused to any items or the property. However if this is not the right, please contact our Customer Care team on 020 8004 0004 or send us an email to complaints@removalszone.co.uk.We remain at your disposal.Stay safe!Kind Regards, Removals Zone
  • Joey Lee

    London

    28/03/2020

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    The men on the day were nice and count time was acceptable. I give 4 stars because of some of the furniture were damaged.

    Response:
    Dear Joey Lee,Thank you for taking the time to share your opinion with us. I will make sure I will pass your kind words to the team. They love knowing that customers appreciate their help and flexibility.I am afraid I couldn't find any records of reported damaged items during the removals service. However if this is not the case, please contact our Customer Care team on 020 8004 0004 or send us an email to complaints@removalszone.co.uk.If you need our help, you are most welcome to contact us anytime you wish. We will be happy to meet you again and we will do our best to be better than the previous time!Stay safe!Kind Regards, Removals Zone
  • Anna Harvey

    London

    20/04/2019

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    Super efficient and fast, everything was done within an hour. Only issue was that they briefed us with the licence plate of the van ahead of the move and sent a different vehicle on the day without informing us. Also the removal people did not get our address quite right but luckily we were able to walk 5 minutes down the road and direct them to our property. Between the drivers being a little lost/confused and it not being the van we expected, we were initially worried that it wasn't legitimate. Thankfully the team on the phone were helpful enough, but I was honestly still concerned about putting all of our earthly belongings into this van. Overall though, we wouldn't have found a cheaper price than this for our 1-bed move, it all worked out fine and would use again. Thank you.

    Response:
    Dear Anna Harvey,Thank you for taking the time to share your opinion with us.Your honest feedback is very much appreciated, as we are constantly striving to improve ourselves.Our mission is to make our customers life easier and we all at Removals Zone try to be helpful as much as possible but unfortunately sometimes the moving process does not go as planned due to factors that are beyond our control, such as traffic, road accidents and vehicle problems. In such rare cases we need to send a different vehicle as the safety of your belongings and our equipment is our priority.If you need our help, you are most welcome to contact us anytime you wish. We will be happy to meet you again and we will do our best to be better than the previous time!Kind Regards, Removals Zone Team
  • Daniel Garrun

    London

    22/07/2018

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    Driver was really helpful and on time.

    Response:
    Dear Daniel Garrun,Thank you for sharing your experience of the services you had with us and for your support. We are glad we managed to meet your expectations and to make you happy. We are in anticipation to serve you again.
  • Laura

    Gravesend

    9/07/2018

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    We had three guys helping us to relocate 190 miles up north. Guys were incredibly fast, loaded within one hour and unloaded even quicker. The only issue we had to wait for them for 4 hours as they broke down on the motorway. Otherwise it’s good and professional company and can highly recommend to everyone. Also very cheap. We paid half to what other companies were asking. So very happy

    Response:
    Dear Laura,Thank you for sharing your experience of the services you had with us.It is a pleasure to have you as a customer and we really appreciate you shared your feedback with us.We are in anticipation to serve you again.Kind Regards, Removals Zone Team
  • Paula Ochoa

    Richmond

    13/03/2018

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    Satisfactory service from the whole team and support during the whole moving process.

    Response:
    Dear Paula Ochoa,Thank you for your wonderful feedback! Your support is greatly appreciated.Kind Regards, Removals Zone Team
  • Sarah Tate

    Surbiton

    5/01/2018

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    Cheaper than other companies, and hard-working guys.

    Response:
    Dear Sarah Tate,We at Removals Zone are so pleased with your wonderful feedback.Thank you for choosing our company for your move and for your support.We wish you wonderful moments at your new home!Kind Regards, Removals Zone Team
  • Ricky

    London

    12/11/2020

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    Great service, quick move, and everything arrived in one piece.

    Response:
    Hello Ricky,Thank you for your wonderful feedback. It's great to find out that you are satisfied with the service provided.Given the chance, we'd be honoured to help you move again in the future.Thank you for using our services.
  • Jane Kateregga

    London

    25/03/2018

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    Removals Zone quite reasonably priced and good customer service.

    Response:
    Dear Jane Kateregga,Thank you so much for your positive feedback and for your support. We are delighted that your experience with Removals Zone was a positive one.
  • David Mcgillicuddy

    Sutton

    19/12/2017

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    Movers were great, company itself not so much. The original crew didn't arrive after 3-4 hours, so an alternate one had to turn up. There was some miscommunication with the office about travelling in the van (they initially said I could, on the day they said I couldn't).

    The actual removal itself was really good, couldn't ask for better.

    Response:
    Dear David McGillicuddy,Thank you for taking the time to share your opinion with us. Your honest feedback is very much appreciated, as we are constantly striving to improve ourselves.We are extremely happy to find out that you were pleased with the level of the service our team provided.Our mission is to make our customers life easier and our Customer Services try to be helpful as much as possible. We will make sure that this is not happening again.Apologies for any inconvenience this may have caused to you.If you need our help, you are most welcome to contact us anytime you wish. We will be happy to meet you again.Kind Regards, Removals Zone
  • Tomas Germanavicius

    London

    20/02/2021

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    Cash only inconvenient. Many boxes ripped (I've no idea how was that possible).

    Response:
    Tomas,Thank you for your review, it is highly appreciated!Thank you for bringing this to our attention. We will follow up with the team that handled your move.
  • Alex

    London

    6/01/2021

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    The lads turned up to move our furniture - you get what you pay for. but i would have expected them to be at least wearing face masks and a few rugs to protect the furniture would have been appreciated. Otherwise the guys were friendly and efficient.

    Response:
    Thank you for your feedback. We will contact the team regarding the face masks, as all movers are required to wear one.
  • Alexandra Brand

    London

    20/07/2020

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    Overall it was good however the removal men damaged some of our furniture as well as a wall in our new property. We only realised this a few days later so could not say anything on the day.
    I will be in touch with removal zone about this. It was an expensive piece of furniture and we will have to cover the cost of the damaged wall.

  • Michael Tonhaeuser

    London

    3/11/2018

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    Good service and two efficient and friendly movers.
    They handled the furniture generally carefully, but unfortunately left marks on the wall when they carried a sofa up the stairs. I paid by the hour as opposed to a fixed price (which the company also offered), which turned out to be more expensive - therefore value for money was okay, but not great.
    I'd consider RemovalsZone for another move along with other companies.

    Response:
    Dear Michael Tonhaeuser,Thank you for taking the time to share your opinion with us.We are glad to hear you are satisfied with the price of the service provided.Your honest feedback is very much appreciated, as we are constantly striving to improve ourselves. We will make sure this is not happening again. Apologies for any inconvenience caused.Our mission is to make our customers life easier and our teams try to be helpful as much as possible. Our records don't show any reported damaged items on the day of the move. If this is not right, please contact us as soon as possible.We remain at your disposal.Kind Regards, Removals Zone Team
  • Miriam Alaoui

    London

    16/02/2018

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    Removals Zone had great customer service, they were quick to respond, easy to get hold of and transparent. They communicated clearly. Also they delivered on what they promised including time of arrival and price which is very important.
    2 issues: 1) We wanted to move as quickly as possible & when we were quoted for 9 hours of work we didn't think anything of it, however, on moving day the house was 80% packed up in 1.5hrs. We told the moving men we'd go on ahead & meet them at the new property. Because we knew how far along they were we expected they'd be 1-2 hours behind us. In fact they were 7 hours which was a complete exaggeration. We didn't mind paying the money but it was clear they were buying time to ensure they were paid their full fare.
    2) Major issue. When we were in the property helping pack-up, each plate was meticulously wrapped, everything being placed properly in each of the boxes. However when we unpacked in the evening it was clear things had been thrown in boxes. Fine overall apart from - toilet brushes thrown into boxes with toothbrushes (& toweling + other random items). The thought still makes me sick - throw toilet brushes away or worst case put in sealed bag

    Response:
    Dear Miriam Alaoui,Thank you for sharing your experience of the services you had with us and for choosing Removals Zone for your move. We are extremely happy to find out that you were pleased with the level of the customer service provided.Please accept our apologies that your moving experience wasn't a positive one. Your remarks are important for us and we will make sure this is not happening again. This is not an experience typical for our company. We at Removals Zone take very serious customers feedback and customers satisfaction is very important for us.Removals Zone Customer Care Team has prepared a special offer for you, that will be emailed shortly to you. We would be glad to get a chance and correct your impression of our services.We remain at your disposal.Kind Regards, Removals Zone Team
  • Stephanie Laing

    London

    15/09/2017

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    Their customer service was very good; they replied to any enquiries promptly. The two men who did the removal were very good. I was assured that I had been given a fixed price that would not change, but at the end of the removal day I was suddenly, with no prior warning, charged more for a short period where keys were handed over and a contract signed. They waived the extra charge after I complained about it, but it's worth bearing this in mind and asking them about hidden charges in advance.

    Response:
    Dear Stephanie Laing,Thank you for taking the time to share your opinion with us.Your honest feedback is very much appreciated, as we are constantly striving to improve ourselves. We are glad you shared your comment with us and will make sure the late key waiver procedure will be explained properly to all our customers in advance.We are glad to hear you are satisfied with the level of the service provided.Please accept our sincere apologies for any inconvenience caused.Kind Regards, Removals Zone Team
  • Daniel Cabral

    London

    8/01/2021

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    Good, not great. The professionals were kind and flexible enough. They could have been a little more careful when transporting the objects, as some items were slightly damaged during the move.

    Response:
    Yvonne, Thank you for your feedback. The team has been contacted.
  • Niall

    London

    12/08/2020

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    The delivery men were very polite and courteous. They were 2 hours late and we received 2 conflicting reasons for this from customer service and the delivery men.
    Due to the lateness we got stuck in traffic and then a delivery man required to leave dying delivery for medical reasons but returned shortly. This was okay, it just required extra work from me and it prolonged the process in which I was charged. I was quoted 2 hours and ended up paying for 3 due to the above reasons. No discussion or alternative was offered doe to ‘terms and conditions’ which was unfortunate.

  • Rahima Kashim

    London

    27/01/2018

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    It was less than what I expected, van was very late over an hour late, and quite unprofessional.

    Response:
    Dear rahima kashim,Please accept our apologies for any inconvenience caused.At Removals Zone, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately sometimes there are situations that are beyond our control. Please note the arrival time of our teams is estimated only and we can not be liable for factors such as traffic, accidents, etc. Apologies for any inconvenience this may have caused to you. Kind Regards, Removals Zone Team
  • Geo West

    London

    23/12/2017

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    The team were late, they didn’t take care of our belongings, and despite me explaining which items needed wrapping/carrying/stacking carefully the team didn’t take note. Our very expensive marble and gold bar trolley was wheeled along cobblestones, damaging the wheels, scuffing the paint and nearly shattering the marble on top. Boxes clearly labelled as fragile were balanced precariously. A box of glassware was dropped and since sending detail of the breakage the company has gone completely silent, not returning our emails to arrange compensation. We also never received the receipt we were promised of the job.

    Response:
    Dear Geo West,Please accept our deepest apologies for any inconvenience caused.This is definitely not the service that we want our customers to experience.You are a valued customer and we would not leave the things like this. If you give us a chance we would be happy to assist you and set things right as soon as possible.Please contact our Customer Care team or let us know what would be the most convenient time to contact you.Kind Regards, Removals Zone Team
  • Colin Brown

    Surbiton

    13/09/2017

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    It was booked for 3pm but didn't arrive until 5:40.
    They called at 3:30 to say they would be late and arriving within 60-90 mins but when they didn't show I had to call to ask, 30-40 mins later they arrived.

    The 2 guys that moved our things were okay and did the job quickly.

    Response:
    Dear Colin Brown,Your honest feedback is very much appreciated, as we are constantly striving to improve ourselves and our main goal is to meet our customers expectations and to make them happy. Unfortunately sometimes the moving process does not go as planned but we are happy when it ends good and our customers are pleased with the the level of the service provided.Apologies for the inconvenience caused due to the moving team being late, as we promise this will not happen again.If you need our help, you are most welcome to contact us anytime you wish. We will be happy to meet you again and we will do our best to be better than the previous time!Kind Regards, Removals Zone Team
  • Michelle Hamilton

    London

    14/04/2021

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    I reserved and had a contract for two movers. However, I was sent one mover. This extended the move time exponentially. I was forced to pay more for my move after the movers broke our contract.

    Response:
    Dear Michelle,It is true that one of the team members was sadly indisposed and we could not dispatch him in these conditions of extreme health risk, however, you did pay £75.00 less for the service. Our hope was that the matter was resolved.Please reach out to us further through our complaints department.Kind regards,
  • Oladapo

    London

    7/03/2021

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    The customer service is good but the actual service is not. They were slow and wasted time that i had to join the team in loading some of my things. The waste in time led to additional hours which i had to pay for.

    Response:
    Oladapo, I can assure you that with us you always only pay for the actual, honest time of work. Please reach out to us to review your removal service, as the information here is not enough to locate your removal. We will certainly address your claim accordingly.
  • Roy Abou Tayeh

    London

    18/12/2020

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    Came without blankets for furniture; ended up having to bubble wrap everything so that it doesnt get destroyed in the van; and still had some damage.
    Refused to take all items, and had to order a separate Addison Lee van to transport the other stuff while there was enough space in the van

    Response:
    We have passed the case to our Quality Assurance department and you will receive an email shortly. In case you use us again in the future, please discuss any comments directly with the customer care representative who calls you at the end of each removal, so we may address them immediately. Thank you!
  • Marie Calvo

    London

    7/11/2020

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    Very helpful, organised and professional office staff, I can't unfortunately say the same about the removal staff on the day of the move. As a single woman, I was left feeling very uncomfortable by two men who didn't seem to know how to behave in a professional way! It was not a very enjoyable experience and I will not recommend this company!

    Response:
    Dear Marie,Thank you for your honest feedback. Our customer's satisfaction important to us and we would never leave such an issue unresolved.Please accept our sincere apologies if the team made you feel uncomfortable at any point during the service. Your description of the events is concerning and we would like to get the chance to look further into the matter and resolve this.Please contact our Customer Care team and provide them with your reference number. If given the chance, we'd like nothing more than to rectify the situation and turn your experience around.
  • Matthew Wright

    London

    29/08/2020

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    Three and a half hours late on packing day with no phone call or email. I had to phone them 3 times to try and get an update. Poor communication on the 1st day from the packing team who were unfriendly.
    Second day team were much better and very efficient and friendly. Worked quickly and most furniture arrived the other end in good condition. My sofa had dark marks all over it where it had been stood up in the van. These stains have not come out.
    They tried to overcharge me over the phone when it came to paying on the second day.
    The value for money overall was good but I would not use them again due to poor customer service.

    Response:
    Dear Matthew,Please accept our sincere apologies for any inconvenience caused. Our priority has always been to provide customers with reliable, hassle-free services.We kindly ask you to get in touch with our Customer care team to make this right. We would like nothing more than to rectify any mistakes made and turn your experience around.
  • Alejandra Chequin

    London

    13/06/2021

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    The guys that came to do the moving were super unprofessional. They complained about the amount of boxes, the time, everything.. they were really unfriendly and slow. I was helping, and did quite a lot and Im a girl! I took a taxi and arrived at the unloading address a lot faster, they arrived about 20 min later and of course I was charged for overtime, which wouldnt be a problem if at least they were nice.. I would not recommend this company, very poor service..

    Response:
    Please reach out to us at complaints @ removalszone.co.uk
  • Sara Gadin

    London

    1/02/2021

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    I will not recommend them in the future
    I lost important screws for a dining table
    Which has not been re assembled although I pay for it

    Response:
    Dear Sara,Thank you for reaching out.When you initially reported the incident we completed an investigation and our team reported that the screws/bolts were taken by the youngest son, at the first address, when the team loaded your items for delivery.Kinds regards,
  • Clare Woodward

    London

    2/08/2020

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    The night before they called me and asked to change the pick up time by 2 hours earlier, which I couldn’t, then they asked for 2 hours later, so I said ok but they had to be on time. This was frustrating as I purposefully booked in advance to get the time I needed as I was coordinating a number of people from abroad. Then on the day, they were over 2 hours late (4 hours later than my original booking!) with no communication to tell me they were running late so I had to call them. Then, they also said they could not accept payment of the balance by bank transfer even though they had already accepted the deposit by bank transfer?! They should have communicated this to me as I had already told them I live overseas and my UK debit card isn’t working which is why they accepted bank transfer for the deposit in the first place. So in the end I had to call a friend in the UK to make the payment for me! I found the whole experience very stressful and unprofessional and will not be using again! They knew I am overseas and 8 hours ahead and I ended up staying up to the early hours to sort this all out. They didn’t even confirm when the job was done either.

  • Tracy Whitehead

    London

    1/08/2020

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    I called the office on the day of my move as my movers deliberately wasted time and moved things slowly, stopping for cig breaks 20 mins in. The man i spoke to was lovely, apologised, told me they would stay in touch by email, thought he may be able to compensate me as i had paid for the extra, unnecessary 30 minutes otherwise they wouldn't unload the van, and said he'd send a receipt. I have never heard from them again. My stuff was all there, and no breakages, but really was far too stressful an experience. (they didn't even ask if i wanted them to wear masks etc). I wont recommend or use again.

  • Stefan Haefliger

    London

    19/03/2020

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    Quick and friendly communication, however the decision to dispatch a 2-man team for a 2 bedroom apartment proved highly problematic and a good removal company would not recommend this approach. The first team worked slowly and showed little professionalism as they did not carry boxes upstairs until one of them hurt his arm. A second team did not manage to finish on time and a third team, all consisting only of 2 men, had to finish the job on day 2.
    The movers dragged furniture along the floor creating scratches on a new floor.
    The overall experience tainted our joy of moving to a new home and left an unpleasant aftertaste.

    Response:
    Dear Stefan Haefliger,Thank you for taking the time to share your opinion with us.Your honest feedback is very much appreciated, as we are constantly striving to improve ourselves and we would like to offer sincere apologies for any inconvenience caused. We have checked in our records but I am afraid we couldn't find any reported issues or damages caused to any items or the property. However if this is not the right, please contact our Customer Care team on 020 8004 0004 or send us an email to complaints@removalszone.co.uk.We at Removals Zone take very serious customers feedback and customers satisfaction is very important for us. If there is anything that we can further assist you with, please do not hesitate to contact us.We remain at your disposal.Stay safe!Kind Regards, Removals Zone
  • Paula

    London

    16/05/2020

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    The pre-move customer service was good and the staff over the phone very polite.
    But on the day, the removals staff were rude and packed my items extremely carelessly. They dropped fragile items into boxes with no protection, even when I asked that they be careful. They left my boxes unattended for long periods of time in a busy street in central London. And despite having recommended several parking areas, they parked carelessly in a no-parking zone.
    I would not recommend this company.

    Response:
    Dear Paula,Please accept our apologies for these unfortunate circumstances.I am afraid we are unable to locate such a customer by the information provided in the review.Please kindly provide your full name and reference number so we can locate your file or contact our Customer Care team.Stay safe!Kind Regards, Removals Zone
  • Rachel Quilliam-Scott

    London

    28/07/2018

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    Unhelpful and unfriendly. Didn’t seem aware of what the job was. The van was way to small so they did two trips which was fine but then they made a big deal about having to do a second trip. They didn’t seem to know the job was and seemed very annoed that they had to dismantle the bed and take the washing machine and fridgefreezer. They damaged our sofa shoving it through the living room door way and made a hole in our wall at the same time. Everything was a problem or issue and it made the whole day even more stressful than it needed to be. I would not recommend or ever use again.

    Response:
    Dear Rachel Quilliam-Scott,We are sorry to hear you are not satisfied with the level of the service provided by the team. Removals Zone teams always aim to serve all customers in the best possible way. Apologies we could not manage to meet your expectations. We would be glad to get a chance and correct your impression of our services. Please contact our Customer Care team or let us know what would be the most convenient time to contact you and set the things right.
  • Babu Vadamalayan

    Bromley

    13/05/2018

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    Driver on the day (removal man) was unhelpful and rude with an attitude as he did not want to work. Assistant, who dropped picture infront the eyes, then refused as he dropped it. Unhelpful and will never recommend this man, not sure about this company. Unreliable

    Response:
    Dear Babu Vadamalayan,Please accept our apologies that your moving experience wasn't a positive one. Your remarks are important for us and we will make sure this is not happening again. This is not an experience typical for our company. We at Removals Zone take very serious customers feedback and customers satisfaction is very important for us. Removals Zone Customer Care Team has prepared a special offer for you, that will be emailed shortly to you. We would be glad to get a chance and correct your impression of our services. We remain at your disposal. Kind Regards, Removals Zone Team
  • Jothirajan Alagar

    London

    22/04/2018

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    They were very late and delayed the whole process where I was at risk of paying a fine. Additionally they were quite rude and hostile whilst moving.

    Response:
    Dear Jothirajan Alagar,Please accept our apologies for any inconvenience caused. At Removals Zone, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately sometimes there are situations that are beyond our control. Please note the arrival time of our teams is estimated only and we can not be liable for factors such as traffic, accidents, etc. Apologies for any inconvenience this may have caused to you. Kind Regards, Removals Zone Team
  • Keith Crocker

    London

    3/01/2018

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    All staff I dealt with were polite and very accommodating. However, cheap initial quote which more than doubled on the day of the move (apparently this is quite common for this company as advised by the porters). The move should have taken 3hrs but ended up taking 6! They arrived an hour late with 1 man short (asked for 3 men, only 2 arrived). Also, one of the movers had to run a personal errand on the day of the move leaving me to move stuff and then pay for the privilege.

    Response:
    Dear Keith Crocker,Thank you for taking the time to share your opinion with us. Your honest feedback is very much appreciated, as we are constantly striving to improve ourselves. We are extremely happy to find out that you were pleased with the level of the service our Customer Services provided. Our mission is to make our customers life easier and our teams try to be helpful as much as possible. We will make sure that this is not happening again. Apologies for any inconvenience this may have caused to you. If you need our help, you are most welcome to contact us anytime you wish. Kind Regards, Removals Zone
  • Michael Carruthers

    London

    2/02/2021

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    I cannot recommend removals zone if you are planning a house move. We specifically hired this company and requested they wear full antibacterial suits - this was the only reason we actually chose the company. This is due to me being clinically extremely vulnerable to COVId. On the morning of the move they told me they did not have the suits available, and if I wanted them the movers would be 3 hours late. 3 hours late was not an option as the house had to be vacant by 2pm (they said they would end up arriving at 3pm if they had to wear the suits). One of the movers did not wear his mask over his nose also. On top of this they have very badly damaged our large chest of drawers, it’s clearly been dropped as all of the drawers have broken in half. There is also large gashes taken out of the painted wood on the corners. While the guys who did the move were nice guys and very helpful, I cannot recommend this company.

    Response:
    Dear Michael,Thank you for reaching out. We are glad that the matter is now settled since we contacted you and cleared out the situation.I can assure you that we are taking the spread of COVID-19 very seriously. The well-being and safety of our customers, our employees, and the overall community is our highest priorityKind regards,
  • Thomas

    London

    4/01/2021

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    Removal team didn't speak English and appeared surprised by the number of stairs even through this had been clearly communicated. Wore no masks at any point. Took a long time to move anything so ended up moving a lot of the boxes myself. Central office then phoned up to say the balance needed paying is cash or they wouldn't unload which wasn't communicated when the deposit was paid online. Poor service would not use again.

    Response:
    Thomas, I am not able to locate your service in our system.Please reach out to us at complaints at removalszone co uk, so we may investigate and address the issue.
  • Luana Arfeli

    London

    20/11/2020

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    They were more than 5 hours late. They didn't offer any apologies or discount for that. The movers were very slow.

    Response:
    Dear Luana Rossi,Please accept our sincere apologies for the experience you had with your service. Our aim has always been to provide reliable, hassle free service with highest level of customer satisfaction.We always strive to be on time, however on rare occasions vehicles do malfunction as is the case with your service. As explained on the day we were unfortunately unable to dispatch anybody else sooner due to being fully booked.Customer satisfaction is and always has been important to us. Our Customer Care team has offered you a discount for this inconvenience, which you can still take advantage of.Kind regards, Removals Zone
  • Grace Hull

    London

    17/11/2020

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    1. I explained the amount of stuff I had to the office, specifying the number of boxes, and knew that it was not a large amount, but was told I would need 2 luton vans. Upon arrival, the team was shocked at how little I had when they had come with 2 vans. It barely filled half on one luton van. So I have ended up paying extra money that wasn't needed. When I said this to the company afterwards, they told me the removal team told the office I had less boxes than I had stated. Why would I say I had more than I actually have, to end up paying more money??
    2. Importantly, and very seriously, NONE of the men who came to do the job were wearing a mask or any type of PPE. No gloves or hand sanitiser was used while handling my items. And no mask or gloves were offered to me, as was stated would be the case in an earlier email. This is a serious breach of current guidelines and could potentially have put my household at risk. I am very unhappy with this, as I specifically chose this company due to the precautions you said you were taking currently due to Covid 19 which assured me that myself and my household would be kept safe.

    Response:
    Dear Grace,Thank you for getting in touch with us regarding all issues described. We trust that the solution provided by our customer care team made up for the inconvenience that was caused. We hope that we have managed to turn around your impression of our services.Once again, please accept our sincere apologies for any inconvenience caused.Kind regards, Removals Zone
  • Josephine

    London

    27/08/2020

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    All was OK until move out day. For a 2 bed rented flat (limited furniture) located in a small close in London, they sent a transport truck. They were then very unkind regarding the parking situation - upset with us for not reserving enough space for a 7 ton lorry.... the packers literally threw our belongings into boxes, wrapped one - i repeat one box worth of items only in single sheet paper (our collection of Belgian beer glasses) and didn't use the massive roll of bubble wrap they brought, which we were charged for. They mixed electronic items with open bottles of shampoo and toiletries. They didn't bring tools even though we'd ask for a disessembling service. They didn't bring pens to label the boxes (and therefore didn't lable any of the boxes), they were overall very unprofessional and pretty incompetent. The actual movers were OK and things on the move day were exellent. The cutomer service was shockinly poor after we made a complaint about the packing. It took nearly 2 months for them to give us a very measly discount, we received no apologies and were very stressed by the whole thing. Terrible company

  • Linsey

    London

    18/05/2019

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    Very bad experience
    * They arrived with 7 box for a whole flat while I told them before that It would request at least 30 box
    * One of the guys very inexperienced puffing all day
    * A chest of drawers has been damaged (a refund a 20£ provided)
    * Half of an expensive bottle of rum pour in a box because put in a wrong way
    * One bathroom cleaning product broken because put in a wrong way
    * Cutlery and hangers left in the old flat
    * Customer service in bad faith arguing that it is my fault if it went wrong
    * customer service threaten to pursue if I do not pay on time (which I did...)

    Response:
    Dear Linsey,Please accept our apologies for any inconvenience caused.Our mission is to make our customers life easier and we all at Removals Zone try to be helpful as much as possible. Unfortunately not all items are appropriate to be submitted for removals. More about this could be found in our T&Cs. We also ask all our customers to inspect the property as soon as the team load all belongings in the van and also the van on completion of the service.All our Customer Service Representatives are professionally trained to treat all customers with respect. It was never an intention of any of our employees to threaten you regarding the payment of the service. They are only following the company procedure and according to our Terms and Conditions a payment is required on completion of the service.We at Removals Zone take very serious customers feedback and customers satisfaction is very important for us. We sincerely hope that we managed to clarify the occurred issues for you and if there is anything that we can further assist you with, please do not hesitate to contact us.We remain at your disposal.Kind Regards, Removals Zone
  • Eleonora Rudolf

    London

    13/02/2019

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    This company will massively under estimate the job, despite a comprehensive inventory, leaving you to pay much more then expected. Packing &moving a 1 bed flat one mile took 15 hours (estimate was 8!), & job not finished in that time had to pay £300 extra, job not completed & the poor removal men were wrecked & overworked. Very poor customer service, immoral management. Avoid.

    Response:
    Dear Eleonora Rudolf,Thank you for taking the time to share your opinion with us.Your honest feedback is very much appreciated, as we are constantly striving to improve ourselves and we would like to offer sincere apologies for any inconvenience caused.According to our Terms and Conditions the provided quote by Removals Zone is only estimated as it is based on the information emailed by the customer. Although we aim to meet all customers needs and to advise the most accurate removals service charge in advance this is not always possible. There are details that could be seen only on the removals day by our teams such as long distance between the provided parking space for the removals van and the entrance of the property and number of stairs as well.We at Removals Zone take very serious customers feedback and customers satisfaction is very important for us. We sincerely hope that we managed to resolve the occurred issues for you and if there is anything that we can further assist you with, please do not hesitate to contact us.We remain at your disposal.Kind Regards, Removals Zone Team
  • Michaela Dahmani

    London

    8/03/2018

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    Unfortunately this moving was disaster from beginning to end. 1 bedroom flat with minimum of furniture and all stuff ready and packed, took about 7 and half hours time to load and unlikely ad with crew not coming back for up to 10 minutes between single items, dismounting bed and sofa for couple hours, it took them even longer to put it back together with loose screws, upside down parts and everything was moving and squeaking. The last drop was wardrobe which fall apart, shoe cupboard with broken legs and chipped mirror. We had to throw these thing away and dismount and mount again all the rest of furniture so it will be in usable condition.
    The only positive side was the kind customer service, although they weren't able to help during the moving process.

    Response:
    Dear Michaela Dahmani,Thank you for sharing you opinion with us.Please accept our apologies that your moving experience wasn't a positive one.Your moving took longer due to the bad weather conditions on 27th February. Unfortunately this is something beyond our control and in such cases we do our best to complete the agreed work with all the available resources.We require all customers to notify us in writing of any visible loss or damage. This can be done using the job completion form. Unfortunately, we do not have any records of damaged items reported to us on completion of the service.We at Removals Zone take very serious customers feedback and customers satisfaction is very important for us. Therefore we reduced the total working hours from 7 hours and a half to 6 hours and a discount was applied to the final invoice, as well as a special hourly rate and a free travelling time.We sincerely hope that we managed to resolve the occurred issues for you and if there is anything that we can further assist you with, please do not hesitate to contact us.Kind Regards, Removals Zone Team
  • Colin Cummings

    London

    24/12/2017

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    Very poor service

    Response:
    Dear Colin Cummings,Please accept our deepest apologies for any inconvenience caused. This is definitely not the service that we want our customers to experience. You are a valued customer and we would not leave the things like this. If you give us a chance we would be happy to assist you and set things right as soon as possible. Please contact our Customer Care team or let us know what would be the most convenient time to contact you.Kind Regards, Removals Zone Team
  • Joanne Westfall

    Hornchurch

    23/12/2017

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    Not a good experience. Walls and property were damaged. Would not recommend.

    Response:
    Dear Joanne Westfall,Please accept our deepest apologies for the inconvenience caused.Removals Zone Customer Care Team has prepared a special offer for you and would be happy to assist you further in order to set things right. We would be glad to get a chance and correct your impression of our services.Please contact our Customer Care team or let us know what would be the most convenient time to contact you.Kind Regards, Removals Zone Team
  • Max Rochlin

    London

    1/12/2020

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    Removals Zone turned up at 8am at my Highbury, London address and I had to leave at around 11am as I had an appointment with TalkTalk Engineer in my new home. The two removal men and their vans never showed at my new home in Epping until 9:45pm in the evening the same day. I was then called by their manager and he increased the price by £738 British Pounds and bullied plus threatened me that if I did not give him my card details, the two removal men would not offload my furniture and belongings. I am a single older man of 74 and had no option at the time but to give them the account details. The first estimate was for £645 then increased several times to £1053, £1156 and the final payment was £1620.35.
    My Longinnes expensive wrist watch is missing plus an a one pair of designer spectacles They also left many of my other belongings in my previous flat which I had to arrange for a Man a Van to deliver to my new home incurring extra expense. I do not recommend this company of removals to anyone else.

    Response:
    Dear Max Rochlin,Thank you for sharing your honest feedback.Please accept our sincere apologies if you felt threatened or bullied at any point during the service. Your description of the events is concerning and we would like to get the chance to look further into the matter and resolve this.Please contact our Customer Care team and provide them with your reference number. If given the chance, we'd like nothing more than to rectify the situation and turn your experience around.We hope to hear back from you, Removals Zone
  • Carys Kirkpatrick

    London

    4/08/2020

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    Thought it appropriate to charge for extra unloading time after turning up 2 hours late

  • Mark Wright

    London

    28/07/2019

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    Used their packing and removal service.
    Packing was terrible and draws where tipped into boxes and my shirts and suits dumped into a normal box all creased.
    Quote that was given was put up by a quarter even though I was not moving any beds or wardrobes because I told them I had 3 children.
    Day of removal from 2 bedroom ground floor flat to 3 bedroom house took nearly 6 hours as boxes where not labelled and men very slow and charged an extra £250 for overtime.
    Would never use again or recommend.

    Response:
    Dear Mark Wright,Thank you for taking the time to share your opinion with us.Your honest feedback is very much appreciated, as we are constantly striving to improve ourselves and we would like to offer sincere apologies for any inconvenience caused.According to our Terms and Conditions the provided quote by Removals Zone is only estimated as it is based only on the information emailed by the customer. Although we aim to meet all customers needs and to advise the most accurate removals service charge in advance this is not always possible. The removals service took longer than you were quoted due to the distance between the parking space and your property and the amount of items and boxes that our team had to move.Regarding the boxes, we have checked in our records but I am afraid we couldn't find any reported issues with labelling or inappropriate packing. We usually require any complaints to be emailed to us as soon as possible after completion of service.We at Removals Zone take very serious customers feedback and customers satisfaction is very important for us. We sincerely hope that we managed to resolve the occurred issues for you and if there is anything that we can further assist you with, please do not hesitate to contact us.We remain at your disposal.Kind Regards, Removals Zone
  • Joanna Daniel

    London

    19/01/2018

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    Update 29th January 2018 - 2 weeks post move. Removals Zone has got in touch with me since I posted my review, and apologized for the problems I had. They have gone out of their way to do what they feel is appropriate to make things right. I have received a further discount on the fee I paid. So for the damage and issues I had, which I provided photographic proof of, I had a total refund given of £40 off my fee. I appreciate that they have done this, and acknowledge their desire and willingness to try and fix things. However, this doesn't change the fact that I didn't have a great experience and I wouldn't recommend using their services to my family or friends. I love supporting independent businesses and I hope that they can put measures in place to ensure that moving forward these sorts of experiences don't happen for other customers and they can improve their business. Wish them all the best

    Original feedback: I was disappointed by the service on the day. The admin in lead up to the move was good. But the movers themselves didn't take good enough care, 3 items were damaged, one was overlooked and missing - found the next day in their truck upon my querying - and it was damaged. They took longer than they should have and were dealing with other phone calls etc. on my time. They weren't particularly personable, but ultimately got the job done I suppose. The office begrudgingly agreed to reduce my bill for the damages incurred, at my absolute insistence, before I paid the balance of the bill. The whole experience just did not feel very nice at all. I had to pay the balance of the bill straight away, that evening, like they didn't trust me. Whole thing left me with a bad feeling. I wouldn't recommend.

    Response:
    Dear Joanna Daniel,Thank you for sharing your feedback with us. Please accept our apologies for these unfortunate circumstances. Unfortunately we could not find any details of 3 reported damaged items after completion of the removals service our team provided for you. Please contact our Customer Care Team to provide more details in order for us to help you better in resolving this issue and offer you a solution or let us know what would be the most convenient time to contact you.Kind Regards, Removals Zone Team
  • Rebecca Molyneux

    London

    15/06/2021

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    Definitely not. They were 4 whole hours late, terrible communication, slow service

    Response:
    We will contact you to gain further information regarding your experience.
  • Teddy Hill

    London

    7/06/2021

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    Arrived 6.5 hours late and awful communication. I had to ring them 7 times throughout the day to chase for information. Completely unprofessional

    Response:
    Teddy, please get to our support team for a resolution to the case.
  • Ellie Stedman

    London

    30/04/2021

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    The company were 4.5 hours late, we were meant to move at 12pm and we had booked 4 weeks to our move out date and the movers turned up at 4:30pm from a late previous job. There was no regular updates. We had to call to ask how long they were going to be and each time they extended the length. Poor service and customer handling.

    Response:
    Dear Ellie,We do apologize for the inconvenience caused. The previous service caused a huge delay, as we needed to wait for the keys to the property and that reflected on the next service - yours, since it was a busy day we did not have any other available team to send over.Still, we are glad that we could complete the service on the date scheduled without any further complications and would once again kindly ask for your forgiveness for having to wait for the previous service to finish.
  • Ruben Veerasamy

    London

    28/04/2021

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    The quote I was given was £220 after I told him that I’ve 5 furniture in total plus only a £20 fixed rate for travelling as it is outside London and to go for. 3.5 tonnes van. I deposited £65 for confirmation.
    On the day two guys turned up and after checking about the items to move, the office contacted me and stated that they have to do 3 trips instead of one trip as we agreed because of the stuffs I had. I informed him only 5 big items and he will have to expect people has cloth and kitchen stuffs. He was very persistent to let him know if I would agree with the 3 trips.
    After 10 minutes of moving stuffs, the office called again and wanted to know if I can confirm the 3 trips. I told him that his guys are having a fag after 10 minutes of start
    He called again and again but once the van was loaded with all the furnitures ( 1 x wardrobe- 1 x fridge 1 x dryer - one sofa bed and a single bed) plus some bags, I told him that I will only do 1 trip because that will cost me around £700+. He was again stressing that I pay £220 before unloading. I had to chase them for getting back my 1/2 hour money.
    Unreliable and very bad very bad service, little dents on my new fridge

    Response:
    Dear Ruben,Please note that the matter has been resolved and your refund was processed back on 15/04/202. Kkind regards,
  • Nicole

    London

    19/04/2021

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    Purposely took 40mins to get to the destination so they could try and charge extra. I came behind them in an Uber and it took me 15 mins. They turned up with one trolley, parked way round the corner from my flat.

    Response:
    Please provide us with your reference number via email so we may review the case.
  • Caellin Rodgers

    London

    26/03/2021

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    The customer service team have been fine so this isn’t feedback about them. The removal service men however...
    They showed up, one on the phone, didn’t say a word until we’re inside the flat.
    He then expressed concerns about the parking (30 min limit), I told him it was fine if we went over by a bit and got a ticket id deal with it. He then spent the next ten minutes on the phone.
    They start moving stuff - moaning, grumbling the whole time like this is the worst job they’ve ever done - and not a single other word is said to us despite repeated offers from our end to help to speed the process up. We end up moving stuff into the street & hoping for the best.
    I then get a call from their office. They’ve “decided” not to move the sofa bed (listed in the inventory)
    On the day of the move.
    My partners parents arrive, eventually his dad tries to move it himself and they give it a half-hearted attempt to move, but by now they’ve packed the van poorly and there isn’t really space anymore without unpacking.
    We end up hiring Any van to come pick it up at a later date who got it out in 2 min. Removal Zone gave us a half hour discount, not enough to cover the additional cost.

    Response:
    Caellin Rodgers,Thank you for your feedback. Our quality assurance team has been in contact with you and we do understand that you are unhappy with the team that handled your service. Rest assured that your feedback has been addressed.Kind regards,
  • Graziano Di Gregorio

    London

    21/03/2021

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    They disassembled the furniture, brought it to the new place and said that they were not able to reassemble them. The company said that they need to send another team to reassemble the furniture at an extra cost.
    They also threat us not to download our furniture because I did not agree to pay the extra money they were asking for.
    Also, the team who came to our place could not speak english. One of the guy had to translate every single word to the other one.

    Response:
    Dear Graziano,Our complaints department has reached out to you via email.Please respond and we will investigate this matter with priority.
  • Liz

    London

    19/03/2021

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    I would say take the more expensive quote from a more trustworthy company. These guys ended up costing me twice as much as a more expensive moving company would have cost due to missing and damaged items; and the quote doubling on the day.

    While they seemed helpful throughout, my quote ended up doubling on the day of service. I have requested a final itemised receipt showing the breakdown of this three times so far and still have received nothing (payment has to be made over the phone before they unload your goods).
    An expensive speaker (value £250) went missing and they refuse to acknowledge it, simultaneously arguing that they are not responsible for anything that is missing!? And also claiming that they 'remember clearly' delivering that one specific (expensive and easy to sell) item.
    They also damaged two pieces of furniture and have offered a paltry £40 compensation (and only because I was able to produce both an inventory of all items to move and photos of the items pre-damaged and sent to them before the move).
    They did accept liability for a vase that was broken.

    Response:
    Dear Liz,I confirm that the statement from our team is that the speaker was one of the first items delivered at the new address.Since you were present during the move, you know that it took precisely the time needed to pack and move all of the items you required.We do still offer compensation for the vase and cosmetic damage to your furniture, which was truly unfortunate.
  • Valeria Kogan

    London

    17/03/2021

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    We booked the full packing service, with furniture dis/re-assembly to reduce our stress on the day and they quoted 5.5 hours in total. The office staff were communicative and professional throughout this process.
    The service itself was abysmal:
    - They took over 12 hours to move a 1 bed flat.
    - They were maskless throughout.
    - They didn't reassemble furniture as paid, and left a lot of items at the old flat - too much to fit into a car so we had to hire a second removals company.
    - They broke over £500 work of items and caused damage in the old flat which is having a severe impact on our deposit.
    Upon receiving the complaint - with photographic evidence - they either said that the team doesn't recall most of the items they broke, that we should have told them not to gauge huge scrapes through the walls in the flat and hallway, or that we need to make a further payment to have the claim considered. They agreed to waive the further payment as a 'good will gesture' but have completely refused any responsibility.

    Response:
    Valeria,Our legal team has been in contact with you.We do not consider your statements to be factually correct. Please refrain from further defamation.
  • Misbah Mohammad

    London

    25/01/2021

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    One of the worst experience I have had with a removal company. Boys who came for removals didn't know English. It was simply impossible to get across. I must say boys were nice. However, they weren't trained. When oredering the removal, I requested for video review of my apartment for removal but the person who booked said it's not needed. On the day of removal the vehicle they sent end up short of space!!! I have to rebook another vehicle for next day!!! I was furious to say the least. My Ikea furniture wasn't reassembled properly (offered the assembly instruction booklet to boys - declined) and got damaged. All the time the company was bothered about their payment, not service! I wouldn't recommend anyone to use their service in near future. My opinion from the experience I had.

    Response:
    Dear Misbah,Your removal service was completed over 21 days ago and we have gone through the record of the conversation you had with your dedicated move manager at the end of service provision.I have reached out to you personally via email to address this matter, please review it and get back to me so we can resolve this as soon as possible.Kind regards,
  • Jo Matheson

    London

    30/12/2020

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    Terrible, late, poorly organised, rude, money grabbing, disgusting customer service. We were drastically misquoted for the service required (I suspect on purpose) requiring 4 trips between our old and new property in the too small van which was not loaded to full due to concerns about over loading. If our move had not been local this would not have been an option. The removal men turned up an hour late on packing day and left two hours early having run out of packing materials - packing and dismantling of furniture was not finished. They arrived two hours late the following day and did not leave until 10:45pm having not rebuilt our furniture as quoted for. When I asked for fair compensation for the poor service received by the customer service representative who demanded payment on the day of the move, I was told I was bargaining and accused of never having intended to pay the full balance despite having made all other payments up front. £50 is not fair compensation for the appalling service we received which cost over £1500. DO NOT USE THIS COMPANY!!!!!

  • Mohammed Rahman

    Ilford

    29/11/2020

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    # I email them each items in details & quotation was for 4 hours including disassemble& reassemble 1sliding doors cupboard, 1doublebed, 1study table
    # Very unprofessional (smoking & talking over the phone while carrying items) # When they started to drag and push fridge, I said why are you not using trolley, then 1 of them went to van & return after 15 min & said do not have trolley # they dropped washing machine & damaged back cover. Then I call to removals zone’s office to ask why did they come without appropriate tools, Then said trolley was broken in previous job. # Took 5.5 hours just to load (2 sofas, 1 normal fridge, 1 sliding doors cupboard, 1 double bed, 1 study table, 1 baby cot bed and few boxes). Then I realize why did not bring removal trolley. # Due to poor quality of work I told them not to reassemble sliding doors cupboard &study table. Pick up to drop off took 12 min. As soon they arrived to drop off address, I received a call from Removals Zone office, asking for 7.5 hours payment in cash only & gave me 3 options: Pay in cash for 7.5 hours to complete the job or Pay in cash £200 & they will left my belonging outside or They will take my belonging to office

    Response:
    Dear Mohammed,Thank you for sharing your honest feedback.Please accept our sincere apologies for your onconvenience. Your description of the events is concerning and we would like to get the chance to turn your experience around and make it up to you.Please contact our Customer Care team and provide them with your reference number. If given the chance, we'd like nothing more than to rectify the situation and turn your experience around.We hope to hear back from you, Removals Zone
  • Sian Smith

    London

    31/08/2020

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    Turn up with 1 experienced and 1 brand new removal bloke. This meant it took double the time. In The process they damaged a wardrobe & fridge freezer. We came to find out they were not insured to move the American Fridge freezer and should have actually refused to move, instead they decided to continue & then damaged it.
    Their customer service has been poor & refused any sort of compensation apart from a discount on my next move with them. Safe to say I will never be using them again.

    Response:
    Dear Sian,Please accept our deepest apologies for the disappointing experience you have had with us. we regret to have let you down on the day and would like to make it up to you.We kindly ask you to get in touch with our Customer care team to make this right. We would like nothing more than to rectify any mistakes made and turn your experience around.
  • Harry Eagles

    London

    20/08/2020

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    Awful experience. They stacked the trolleys at our storage unit too high on multiple occasions. We had one chest of drawers fall off and crack. They then dropped two boxes which totally smashed. One was labelled as fragile as it had two laptops carefully wrapped in it. Both smashed as they fell onto concrete. Removals Zone refused to pay out for any of it, citing terms and conditions we had never been sent that said they wouldn’t pay for: anything electrical, any box we packed ourselves, anything bought from ikea, anything under £150 in value. They also didn’t use any dust sheets for the sofa or mattresses, even though this was meant to be included in the price. The worst removal company I have ever used.

  • Sandra Rivera

    London

    26/07/2020

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    Aside from the moving van did not fit my 1BR flat contents and the move taking two days, the moves broke my glass table and won't respond to the claim I submitted seven weeks ago.

  • Amy Khan

    262 Poplar High Street

    19/07/2020

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    Worst removal company I’ve ever used, late, rude, slow and made moving even more stressful

  • Nina Tanna

    London

    10/06/2020

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    Awful awful service!! Would never recommend to anyone. Customer service is the worst of any company in any sector I’ve ever encountered. Huge regret choosing them.

    Response:
    Dear Nina Tanna,Please accept our sincere apologies for any inconvenience cause.All our employees are professionally trained to treat all customers with respect. It was never an intention of any of them to make the move stressful for you and we are really sorry if we made you feel this way.If there is anything we can further assist you please contact our Customer Care team on 020 8004 0004 or send us an email to complaints@removalszone.co.uk.We remain at your disposal.Stay safe!Kind Regards, Removals Zone
  • Vanessa

    London

    13/05/2020

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    They were painfully slow at moving, often carrying one light box at a time. They only half-filled the van meaning additional trips were required.They tried to refuse to move our wardrobe because it looked difficult, even though we had successfully moved it ourselves on a previous occasion. We were then charged extra because the job took longer than the quote time.

    Response:
    Dear Vanessa,Please accept our apologies for these unfortunate circumstances.I am afraid we are unable to locate such a customer by the information provided in the review.Please kindly provide your full name and reference number so we can locate your file or contact our Customer Care team.Stay safe!Kind Regards, Removals Zone
  • Jason Wilbrun

    London

    8/10/2019

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    Do not trust this company. I supplied detailed information about my move and they quoted me two hours. 3 hours in and arriving at the new house the movers stopped work and the office called to demand an additional £116 as my flat was on the top floor and that I had heavy items (a chest filled with books that had previously been declared). None payment would have resulted in my stuff being left on the street. Total cowboys.

    Response:
    Dear Jason Wilbrun,Please accept my sincere apologies for the inconvenience caused.According to our Terms and Conditions the provided quote by Removals Zone is estimated as it is based only on the information provided by the customer. Although we aim to meet all customers needs and to advise the most accurate removals service charge in advance this is not always possible. I double checked our records and could confirm the moving took longer because there was no lift in the building and some of your stuff was left in the furniture. We usually require all drawers to be emptied prior to the move. Moving customer belongings from the 3rd floor without lift requires extra time and care. As a professional removals company, the safety of your belongings is our priority.It was never an intention of any of our employees to threaten you to make a payment and we are sorry if we made you feel this way. It is a standard procedure a payment of revised quotation to be requested in advance as the deposit amount has changed immediately and it was much higher than the amount of the deposit you had already paid based on the estimated quotation.We sincerely hope that we managed to clarify the occurred issues for you and if there is anything that we can further assist you with, please do not hesitate to contact us.Kind Regards, Removals Zone
  • Alf Clark

    London

    11/09/2019

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    Very quick at replying before the move. However after the move when they smashed up my tv and garden table they have proved very difficult to get in touch. Attempting to absolve themselves of any responsibility for the TV, saying that it wasnt wrapped in bubble wrap (it was) and that as there is no exterior damage (the screen is smashed) they cant help.
    Really disappointing as they were very pleasant to deal with up until this point.
    After finally replying to me they offered a paltry and frankly insulting amount as compensation which would barely cover the delivery cost of a replacement TV.

    Response:
    Dear Alf Clark,Please accept our apologies for any inconvenience caused.I am sorry to hear you are not satisfied with the resolution of this matter.According to the company Terms and Conditions an additional insurance cover is required for all expensive items valued over £100.Although you didn't arrange such insurance cover I understand how stressful and frustrating the whole situation might be for you and as a gesture of good will a compensation was offered to you.Unfortunately we can't take responsibility for electronic items submitted for move that we haven't tested and packed prior to the move.I sincerely hope that I managed to resolve the occurred issues for you and if there is anything that I can further assist you with, please do not hesitate to contact me.I remain at your disposal.Kind Regards, Removals Zone
  • Eliseus Lean

    London

    15/05/2019

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    They broke a few lamps and plants I had. They waived responsibility and even though the damage totaled up to more than 800 pounds, they only offered 80 pounds. This is completely ridiculous. Additionally, they took a far longer time than they quoted despite reassuring to the contrary. I would be incredibly reticent of going with this company. Additionally, they were dishonest in charging me for their time. They charged me for an extra hour even though they were late.
    They are very dishonest and In my experience with removals companies there has been none that has left me with as much frustration as they have.

    Response:
    Dear Eliseus Lean,Please accept our sincere apologies for any inconvenience caused.This case is currently under investigation and we are doing our best to resolve the issue for you and will get back to you as soon as possible.You are a valued customer and we would not leave the things like this.Thank you for your patience.We remain at your disposal.Kind Regards, Removals Zone
  • Danielle

    Dartford

    26/12/2018

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    Different smaller vehicle, moody staff, no English, broke legs on dining table, broke chest of drawers, broke all the feet on the bed, damaged hallway. Couldn’t fit everything, changed time and vechicle last minute, no insurance, still charged full price and are ignoring us.

    Response:
    Dear Danielle Emin,Please accept our apologies for any inconvenience caused.Our mission is to make our customers life easier and we all at Removals Zone try to be helpful as much as possible but unfortunately sometimes the moving process does not go as planned due to factors that are beyond our control, such as vehicle technical issues. Because we value our customers and we understand how stressful the moving could be we did our best to make the whole process go as smooth as possible and two vehicles were dispatched instead of one to speed the process up at no extra cost.We are sorry our teams have left an impression that they don't speak English - all of them are professionally trained and can communicate and understand English.All our Customer Services representatives make sure at the end of each service that it has been completed and the customer is satisfied with the provided service by the team.We at Removals Zone take very serious customers feedback and customers satisfaction is very important for us. We sincerely hope that we managed to clarify the occurred issues for you and if there is anything that we can further assist you with, please do not hesitate to contact us.We remain at your disposal.Kind Regards, Removals Zone Team
  • Michele Schiena

    London

    19/07/2018

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    poor service, they tricked us providing a convenient quote for 2 hours with additional charges for every 30 min. In the end they worked for more than 6 hours doing the job really slow making sure they take their time. Where supposed to be two men transporting some boxes (33) and a little sofa from a one two bed room flat to a 2. The flats distance is 15 mi. by car. I had to keep chasing them as I found them few times talking on their phones ( non working related stuff) and taking the boxes one by one instead of using the carrier they brought. They were really rude and worked really slow charge us for every 30 min. extra work. Extremely disappointed will never ever call a removal service again

    Response:
    Dear Michele Schiena,Please accept our apologies for any inconvenience caused. Our mission is to make our customers life easier and our teams try to be helpful as much as possible but unfortunately sometimes the moving process does not go as planned due to factors that are beyond our control. The removals service took longer than you were quoted due to the size of the lift. Unfortunately the lifts in some buildings are rather small and that make the whole moving process longer. Our records show that you were charged for 4 hours and 30 minutes, not 6. If this is not right, please contact us as soon as possible. We at Removals Zone take very serious customers feedback and customers satisfaction is very important for us. We sincerely hope that we managed to resolve the occurred issues for you and if there is anything that we can further assist you with, please do not hesitate to contact us. We remain at your disposal.
  • Linda Hindley

    London

    20/06/2018

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    I have never in my life met such rude useless boys in my life. Couldnt speak English, sent a van too small for my things and said I needed to buy another van? Trashed my leather sofa and my bedroom chair. Smashed my frame record collection. Covered nothing up. Put my expensive mattress down in the road and got it covered in black marks. Kept taking things in and out of van trying to fit everything in to no avail.They gave all a good shove and broke a lot of valuable things. But hastily makes you sign a disclaimer form before you have time to check anything, they made a very stressful day turned into a nightmare. I'm disabled and felt like I didn't even rate talking too. Do not touch this shambles of a company with anyone's barge pole!

    Response:
    Dear LINDA HINDLEY,Please accept our apologies for any inconvenience caused.We are sorry to hear you are not satisfied with the level of the service provided by the team.According to our records there were more items to be moved on the moving day than advised prior to the service and therefore not all of your belongings could fit in the van. However our team tried their best and managed to move almost everything in the van. For the rest of the staff we could arrange another team to move on the next day but unfortunately we can't proceed with any service without our customers written agreement.I am afraid we could not find any details of reported damaged items after completion of the removals service our team provided for you.Please contact our Customer Care Team to provide more details in order for us to help you better in resolving this issue and offer you a solution or let us know what would be the most convenient time to contact you.Kind Regards, Removals Zone Team
  • Alison Moore

    Romford

    12/01/2018

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    It took 9 hours to move 1 bedroom and I still have an unbuilt wardrobe.

    Response:
    Dear Alison Moore,Please accept our apologies for any inconvenience caused. At Removals Zone, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately sometimes there are situations that are beyond our control. Please contact our Customer Care team or let us know what would be the most convenient time to contact you and set things right. Kind Regards, Removals Zone Team
  • Nick Pigott

    London

    31/12/2017

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    Quoted 4-5 hours to move content of one bedroom flat, ended up taking 12 hours. Removal men packed plants at the bottom of boxes and then loaded crockery and books on top, left important items such as wardrobe screws and brackets at property we were moving from, complained about the number of boxes and their weight, asked me to feel how heavy the boxes were, failed to remove items that were requested specifically (curtain and rail). Would not recommend if an efficient service is what you are after.

    Response:
    Dear Nick Pigott,Please accept our deepest apologies for any inconvenience caused. This is definitely not the service that we want our customers to experience. You are a valued customer and we would not leave the things like this. If you give us a chance we would be happy to assist you and set things right as soon as possible. Please contact our Customer Care team or let us know what would be the most convenient time to contact you. Kind Regards, Removals Zone Team
  • Mercedes Paramour

    London

    16/09/2017

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    They waiting until an hour after the arranged moving time to cancel on us and we ended up having to book something elsewhere last minute resulting in it being twice the price and then when it came to getting out £90 deposit back we were fobbed off for nearly two weeks until we got it back, wouldn't reccommend.

    Response:
    Dear Mercedes Paramour,Please accept our apologies for any inconvenience caused.At Removals Zone, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately sometimes there are situations that are beyond our control and unavoidable mistakes happen.In our attempt to serve you better and retain you as one of our valuable customers, we have prepared a special offer for you.Please contact our Customer Care team or let us know what would be the most convenient time to contact you.Kind Regards, Removals Zone Team
  • Alice Dobson

    London

    5/09/2017

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    Absolutely shocking. I am taking the company to court and will be reporting them to Trading Standards. I would advise you not to suggest this company to anyone.

    Response:
    Dear Alice Dobson,Please accept our apologies for any inconvenience caused.This case is currently under investigation and our Customer Care team is doing its best to resolve the issue for you and will get back to you as soon as possible.You are a valued customer and we would not leave the things like this. Thank you for your patience.We remain at your disposal.Kind Regards, Removals Zone Team

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