Removals Zone

Removals Zone

Great
based on 308 reviews
member since June 2016
leave a review
Overview

Your moving journey has yet to begin!

Conveyancing

Get connected with up to 6 regulated conveyancers to save time and money.

Compare Conveyancers

Surveying

Get matched with up to 6 accredited surveyors to save on your property survey.

Compare Surveyors

Removals

Get matched with up to 6 removal companies to save on your move.

Compare Movers

Storage

Get matched with up to 6 storage companies to save on self storage units.

Compare Storage
Reviews & Ratings
Customer Reviews
  • Fatma B?Ldaci

    London West

    28/03/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    My emails were replied very quickly. They arrived on time and did the job very quickly.

  • Mar

    London South West

    16/03/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Brilliant service, arrived on time and managed to move me out within an hour. Little help from me. Arrived at new property where friends were waiting, all boxes and furniture in the right place, nothing missing or broken. Highly recommended

  • Natasha Hemming

    Enfield

    16/03/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Cannot fault them at all. Office were easy to get hold of, stayed in touch and always answered the phone or emailed quickly. Turned up early, but didn't push, so were ready and waiting. They just cracked on, no grumbles... Finished sooner than they quoted me for, so charged me less. Hopefully I don't have to move again any time soon, but if I do, I would definitely use again. Literally the smoothest moving day I have ever had... And I have moved A LOT! Thanks guys if you see this.......

    Response:
    Dear Natasha, Thank you very much for your positive feedback.We are extremely happy to find out that you were pleased with the level of the service.On behalf of the Removals Zone Team, I would like to thank you for sharing your thoughts here and for your support!You have a loyalty discount waiting for any of your future removals.
  • Sherelle

    Twickenham

    5/03/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    I would use them again an recommend them to family an friend's

    Response:
    Dear Sherelle,Thank you for your review. It's always a pleasure to know that our customers are happy with the services we provide.If you need to move again in the future, we are here to help.You have a loyalty discount waiting for any of your future removals.Thank you for using our services,
  • Chayara

    London East

    16/02/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    They did very well and were very professional

    Response:
    Dear Chayara,Thank you for your feedback. We are happy to see that you are satisfied with the service provided.If you need to move again in the future, we are here to help.You have a loyalty discount waiting for any of your future removals.Thank you for using our services,
  • Kevin Clements

    Croydon

    15/02/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Not professional, kept complaining to carry a few boxes. Were demanding extra money to carry a mattress up 10 stairs to the first floor, I had to do it myself while they watched and did not even help. Absolutely the worst service, I would never use them again.

    Response:
    Dear Kevin, Thank you for sharing your honest feedback. We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down is very disappointing to us.Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals.
  • Ovando Carter

    London South East

    31/01/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Great guys will call on them again soon.

    Response:
    Thank you for your review! We're truly glad you're satisfied with our services. We will be there for you again next time when you need us. You have a loyalty discount waiting for your future removals.
  • Dion Williams

    London South West

    27/01/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    We ended up with damaged furniture, price being increased and holding furniture hostage until paid their invoice.Two vans was agreed at time of booking only one showed up then on removal day they wanted to charge full price for another van. I ended up using another company for the remaining furniture that couldn't fit. This is only the short version of my experience!

    Response:
    Dear Dion,Please provide us with the reference or contact our Customer Care team with the service details.Thank you.
  • Faizal Roslee

    London South West

    19/01/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Excellent movers. Really quick and professional. Everything went smoothly.

    Response:
    Dear Faizal,Thank you for your wonderful feedback. We are happy to see that you are satisfied with the service provided.If you need to move again in the future, we are here to help.Thank you for using our services,
  • Ankur Chrungoo

    London East

    5/01/2023

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    They were late to arrive, and the final bill was more than expected. Other than that they did their job well.

    Response:
    Dear Ankur,We're truly glad you're satisfied. Thank you for your trust!You have a loyalty discount waiting for any of your future removals.Kind regards, Removals Zone
  • Rebecca Cronin

    London South West

    29/12/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Removals Zone were great and I would recommend them to anyone. The team were caring and as protective of my belongings as I am and I felt very safe that everything was in their hands. The guys who came and moved my furniture on the day didn't speak great English, but it didn't matter too much. The only thing they could improve on is their communication on the day of the move - the central office were not and could not get in touch with the driver whilst they were in transit and couldn't tell me an arrival time. As it was, they arrived 2 hours ahead of me in my car and I had to arrange for someone else to let them in. Had I known I would have arranged that in advance and saved myself some additional stress. I'd still recommend Removals Zone to anyone, especially because they are very well priced in comparison to their competitors

    Response:
    Dear Rebecca,Thank you for your honest feedback. We're more than happy that you're satisfied with our services.Welcome to our club of Loyal clients.You have a loyalty discount waiting for your future removals.Kind Regards, Removals Zone
  • Maria Tsemani

    London North

    15/12/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Avoid at all costs! The experience was distressing, doubled the cost of my move, damaged my furniture, disturbed my neighbours and buyer. The delay of 5 hours contributed to me having a cold for 5 days and not being able to work. I have no words to say how bad it was really. If minus stars existed I would surely use them!

    Response:
    Dear Maria,Thank you for taking the time to share your feedback.Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down is very disappointing to us. Please contact our Customer Care team!
  • Trust Atuadi

    Romford

    26/11/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    So unprofessional and deceitful.While negotiating with you, they are so wonderful and quick to respond, but, it's all a hoax. I regret ever having to deal with them

    Response:
    Dear Trust,Thank you for sharing your feedback.Our priority has always been to provide customers with reliable and hassle-free services and to see that we have let you down is very disappointing.Your feedback is greatly appreciated.
  • Fathiya Adam

    London North

    22/11/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    HI everyone.I had found by Goggle.ThanksI think that is enough absolutely and kind regards Mrs Fathiya Adam

    Response:
    Dear Fathiya,We're truly glad you're satisfied.Thank you for your trust!
  • Amy Job

    London North

    15/11/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    I was really impressed with Removals Zone when we hired a Luton van and two men to load. I asked them to arrive between 10-11 and they arrived at 10 on the dot. They were so quick at loading the van and lifted everything without complaint and were polite and smiling throughout. Customer service was always quick to reply and no issues getting through on the phone. Great communication.

    Response:
    Dear Amy,Thank you for your feedback. We are happy to see that you are satisfied with the service provided.If you need to move again in the future, we are here to help.Thank you for using our services,
  • Alexia Mittenburg

    London North

    14/11/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The worst experience imaginable. Slow, no strength and surly. Felt assaulted by their 'efforts' and by their on-the-job demands for more and more money.

    Response:
    Dear Alexia,Thank you for sharing your feedback.Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down is very disappointing to us.Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals.Please contact our Customer Care team, we would like to turn your experience around.
  • Simon

    London South East

    8/11/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    All good, no complaints, would recommend, good value

    Response:
    Dear Simon, Thank you for your feedback. If you need to move again in the future, we are here to help. Thank you for using our services.
  • Natasha

    London South East

    3/11/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Great customer service before the move. The only thing was I paid an extra fee for my new bedroom being on the 1st floor, but only the mattress was brought up and I had to ask for it to be. Apart from that, the move was fairly quick.

    Response:
    Dear Natasha, Thank you for your honest feedback is very much appreciated, as we are constantly striving to improve ourselves.Apologies for any inconvenience this may have caused to you.If you need our service again we will be glad to help you the best way possible.We remain at your disposal.
  • Manuel

    Croydon

    31/10/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Very professional and hands on. Would use them if I ever move again.

    Response:
    Dear Manuel, We're more than happy that you're satisfied with our services.Welcome to our club of Loyal clients.You have a loyalty discount waiting for your future removals.Kind Regards, Removals Zone
  • Imran Nazir

    Harrow

    31/10/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    I used Removal Zones on 13th August, to pack, deliver and assemble (one wardrobe) for a new apartment. I was extremely disappointed with the service of removal zones for the following reasons1. The two individuals who came on the day, spoke limited English and communication was very difficult.2. They packed things in different boxes, and failed to label boxes e.g. packed kitchen items with bedroom items3. They failed as promised to bubble wrap my kitchen items and multiple items were smashed4. They estimated the cost to be 4/5 hours, however took closer to 9 hours, and made me help them unpack even though I had a slipped disc in my back 5. They failed to correctly assemble my wardrobe, and charged me additional cost (labour time)6. They also left multiple items in my old flat, even though they were instructed to remove them - mainly due to poor English and communication skills7. I have send Removal Zones several photos proving this, called 8 times, yet no one has called me back or offered reasonable compensation for my broken itemsI wish I could upload photos here, to prove just how useless this company is.

    Response:
    Dear Imran, Thank you for sharing your feedback.We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and to see that we have let you down is very disappointing.Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals.We've seen that our Customer care team already offered you compensation for the move. If given the chance, we'd like nothing more than to rectify the situation and turn your experience around.
  • Karlene

    London South West

    28/10/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Due to a genuine mistake, the driver arrived on moving day with one less person and a smaller lorry than agreed. All comms had to be managed over the phone with customer services due to a language barrier, which took up more time. I spent over an hour trying to find another company to join the move last minute because we had to get to the storage facility by 5pm. Customer services were responsive but did not adequately reimburse us enough for the significant inconvenience and stress caused.The team worked quickly and worked well however the 3rd removals company that we used to move our belongings from storage to our new home had a lot of trouble finding where screws and fixtures had been left, as not all were taped securely or labelled to the relevant furniture. Although the mistake was genuine, it was costly in terms of time and money (using two companies), and also the stress is what everyone wants to minimise on moving day! I also think it is unfair to both parties that communication is limited on the day and think a better process needs to be in place to both inform and enable customers to communicate better with the team on the day.

    Response:
    Dear Karlene,Please accept our apologies for these unfortunate circumstances. Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals.Best Regards!Removals Zone
  • Richard Hubbert

    London North

    26/10/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Quick and friendly communication. The move itself was very smooth, good value for money.

    Response:
    Dear Richard,Thank you for your feedback. We are happy to see that you are satisfied with the service provided.If you need to move again in the future, we are here to help.You have a loyalty discount waiting for any of your future removals.Thank you for using our services, Removals Zone
  • Peter Robertson

    Romford

    11/10/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    They were really helpful and gave me a rebate when the job was finished early great guys

    Response:
    Dear Peter, we're truly glad you're satisfied. Thank you for your trust! You have a loyalty discount waiting for any of your future removals.
  • Oliver

    London North

    20/09/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Overall, I think the removals company was good value for money and the costumer service was on point. As soon as I used "compare my move" to get quotes I received a phone call from removals zone swiftly. She assessed the contents for moving and requirements and provided me with a quote promptly. On the day of moving, I received a phone call from the customer services to give an approximate estimation of the removals crew to the nearest half hour. If I had to mention one negative thing, it would be that the quality of the removals crew which was at best amateur. The removals crew did not use the removals blankets to protect a few items of my furniture from the surface of the vehicle from scratches. The use of such blankets is stated will clearly be provided free of charge on the invoice once the deposit has been paid. I have moved every year for the last 6 years, and this is quite a basic thing that I think just needs a bit more of a removals crew training to provide that finesse approach.

    Response:
    Dear Oliver, Thank you for your honest evaluation and observation. Extra training will be provided to the team. Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals. Best Regards!Removals Zone
  • Sarah

    London West

    20/09/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Drivers came over an hour late. Also, they damaged one of my fairly expensive tables and upon complaining to the customer service team I was told I should have mentioned to the drivers to be careful with the items, which of course I told them. I strongly assumed the company knows what they are doing and they are protecting items with any move without the customer having to explicitly tell them to cover up items as well. No monetary compensation received and I was even threatened with a lawsuit in the end. Would never recommend or use them again.

    Response:
    Dear Sarah,Thank you for sharing your honest feedback.We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down is very disappointing to us.Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals.Best Regards!
  • Claire Sucklinh

    London South East

    17/09/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Initially the company were very helpful with arranging quote and plan for full service of packing, dismantle and reassemble. This was quoted that it would take around 8 hours for a two bedroom, two storey, terrace cottage.On the day of the move two men arrived around two hours late (and worked incredibly hard) however this was not a job for only two men. You cannot claim to offer a full service in a day. They started at 10:30 and were still completing the job at 22:45. My husband and his brother had to help with the labour otherwise the job would not have been completed at all. It has then since taken us another hired van load, and three car fulls to complete the move as Removal Zone were unable to dismantle our wardrobe, among many other items left behind, such as a full cupboard of baby belongings, BBQ, garden items, hoover etc.When I phoned to discuss my disappointment Removal Zone threatened to call the police and retain our belongings unless we paid an additional price to cover the extra time required. This was around 300 more than original estimate. At no point were we rude just incredibly let down. I would not use this company again.

    Response:
    Dear Claire, Thank you for taking the time to share your feedback.We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services. Please contact our customer care team for a discussion.We sincerely apologise for the inconvenience caused.Best Regards,
  • William Gore

    London East

    15/09/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Really helpful and friendly on the day, made the move easier

    Response:
    We're truly glad you're satisfied. Thank you for your trust! You have a loyalty discount waiting for your future removals.
  • Abigail Scotchbrook

    London South East

    1/09/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Much cheaper than the alternatives and efficient!

    Response:
    Dear Abigail,Thank you for your honest feedback. We will be more than happy to do it again for you whenever you need us. Removals Zone
  • Katie Power

    London South West

    24/08/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Great and responsive customer service, very patient as my move day kept changing. Good on the day and completed under time. All very straightforward and will be using them again!

    Response:
    Dear Katie, We're truly glad you're satisfied. Thank you for your trust! You have a loyalty discount waiting for any of your future removals.
  • Marisa

    London East

    20/08/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Excellent service nothing to fault from the beginning to the end.Well worthy the money and certainly will use be my first choice if moving again.

    Response:
    Dear Marisa, Thank you for your review! We're truly glad you're satisfied with our services. We will be there for you again next time when you need us.You have a loyalty discount waiting for your future removals.
  • Lee

    London North

    11/08/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Great service, quick and efficient. Kept my updated throughout

    Response:
    Dear Lee, We're truly glad you're satisfied. Thank you for the kind words. We will be more than happy to do it again for you whenever you need us.
  • Gabriel Adler

    London North

    6/08/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Fantastic customer service before the move and very helpful on move day - would highly recommend

    Response:
    Dear Gabriel,Thank you for your review!We're truly glad you're satisfied with our services.We will be there for you again next time when you need us. You have a loyalty discount waiting for your future removals.
  • Lisa Maile

    Romford

    6/08/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Great guys didn't complain and I moved on hotest day of the year. They are reliable and I had trouble getting my keys and had to move date a few times and they was great about it. I highly recommend the company and if I had to move again I would defo use them again. They are 5* company and workers are excellent at there job. Let's say they had no problem carry downstairs from 2nd floor. Friendly happy hardworking removers and contact with office was 5* and nothing was a problem.

    Response:
    Dear Lisa,Thank you for your stellar review!I have passed it to the team that handled your move as well. We do know how stressful moves can be and are glad that we could make it a pleasant process for you.You have a loyalty discount waiting for any of your future removals.Removals Zone
  • Irene Omerhi

    London South East

    24/07/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Hat off to two gentlemen who came to assist me in my move, they were champions. They helped to make my move stress free - A BIG THANK YOU !!

    Response:
    Dear Irene, Thank you for your feedback. We are happy to see that you are satisfied with the service provided. If you need to move again in the future, we are here to help. Thank you for using our services,
  • Nadia Abdel-Hadi

    Croydon

    5/07/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Great, I would recommend them to anyone. Worked hard and efficiently and delivered all that was promised. Very happy I chose them, lovely customer service too

    Response:
    Dear Nadia, Thank you for your review! We're truly glad you're satisfied with our services. We will be there for you again next time when you need us.
  • Eleanor Surin

    London South East

    4/07/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Excellet service. the guys were very helpful

    Response:
    Dear Eleanor,Thank you for your review! We are happy to see that you are satisfied with the service provided.We will be there for you again next time when you need us.
  • Clotilde

    London East

    25/06/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The movers arrived late and were not efficient at all. It felt like they were taking their time on purpose so that they could charge more.Also they only accept cash and asked to be paid before the job was over.My boyfriend had to go and help them to avoid having to be charged more and go faster. I would not recommend.

    Response:
    Dear Clotilde, Thank you for sharing your feedback.We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down is very disappointing to us.Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals.Please contact our Customer Care team and provide them with your reference number.Best Regards!Removals Zone
  • Zoe Thatcher

    London South West

    21/06/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Excellent service. I was contacted several times by The company to keep me posted on whereabouts of the van. They arrived promptly at the property and within a few hours they were unloading at the place of destination. Very friendly and professional removal people and would highly recommend. No hidden costs.

    Response:
    Dear Zoe, Thank you for your honest feedback. We are happy to see that you are satisfied with the service provided.If you need to move again in the future, we are here to help.You have a loyalty discount waiting for any of your future removals.Thank you for using our services, Removals Zone
  • Sue Cobley

    Twickenham

    9/06/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The team were incredibly hard working and polite

    Response:
    Thank you for the kind words.We will be more than happy to help you again, whenever you need us.Removals Zone
  • James

    London West

    3/06/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Super fast and helpful movers. The arrival time did have to get pushed back in an hour but in the end I was blown away with how fast they moved my boxes out of the new place and into the new!

    Response:
    Dear James, Thank you for your honest feedback, it is highly appreciated! We will be more than happy to help you again with your move, whenever you need us. Kind regards, Removals Zone
  • Aoife

    London North

    31/05/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Very efficient, good service. Would recommended.

    Response:
    Dear Aoife,Thank you for your feedback.We will be more than happy to help you again, whenever you need us.Kind Regards,Removals Zone
  • Helen Whittick

    London South East

    25/05/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Great service, efficient and reasonable value. Good customer service by phone and email for the quoting and booking process, and they were patient while our moving date moved around a bit...!The only downside was our removals men on the day didn't understand English, so we had to do a lot of gesticulating and pointing at what had to stay and go and need taking apart and reassembling etc. It didn't affect how good they were at the actual service though, just the communication!

    Response:
    Dear Helen, Thank you for your honest feedback, it is highly appreciated! We will be more than happy to help you again with your move, whenever you need us.Kind regards,Removals Zone
  • Paul Judson

    London East

    19/05/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Excellent service. Everything ran really smoothly. Would definitely recommend! Thank you!

    Response:
    Dear Paul, We're truly glad you're satisfied. Thank you for your trust!It will be a pleasure to assist you again. Kind Regards Removals Zone
  • Alex Kunicki

    London West Central

    18/05/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    I got three guys for the price if two. One stayed in the van making sure no parking tickets were issued. My past experience with other companies I had to do the second guy's job because the second guy stayed doing this so I was grateful for these guys. They were quick , on time, efficient and strong. No fuss and took care of my items both when picking up and delivering it up the stairs. They were in other words respectful and also lovely. Completed in time so no extra charges. The smoothest and best out of three different companies, thank you! I would definitely recommend them.

    Response:
    Dear Alex, Thank you for your feedback. We are happy to see that you are satisfied with the service provided. If you need to move again in the future, we are here to help. You have a loyalty discount waiting for any of your future removals.Thank you for using our services,Removals Zone
  • Steve Wyatt

    London East

    14/05/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The worst removal company we have used, considering the number of moves in a period of 27 years. Whilst the pre-move customer service was efficient and communicative, move day blew any hope of it being a smooth or good experience.Lazy, disorganised, inefficient and one of the two workers, barely lifted anything, didnt bring power tools to dismantle a bed. Instead took an hour to use a screw driver. A complete waste of time and money.One of the workers was young and new, didnt really know how to start loading the van in an organised way. His colleague. A veteran Removals Zone worker, provided him with no support or guidance, so its unsurprising we had to instruct.The result was still 70% of the work, we completed ourselves, which was most of the heavy lifting and moving work.It would be better to hire a person with a van rather than have used these guys.On the day, customer service harassed with calls during high stress, didnt listen to our concerns or the issues.Equally, theyve not replied to my formal complaint, so legal action seems to be the only next step.

    Response:
    Dear Steve, Thank you for taking the time to share your feedback.We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down is very disappointing to us. Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals.Best Regards!Removals Zone
  • Kate

    London East

    27/04/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    They broke items but refused to repair because they have an unreasonable 1 day clause to reach out. Everyone knows fully unpacking in 1 day is not possible. But one has to unpack to discover the damage.

    Response:
    Dear Kate,Thank you for sharing your feedback.The service comes with a warranty for repair or replacement of damaged surfaces or items if the complaint is made within the requested period of time.Аn inspection of the belongings needs to be performed the day after the service is completed. We offer this because we know how stressful relocation is and we want to ensure that we can help our clients the best way possible if problems arise.In this case, we were informed 2 Weeks after the provided service. However, we would not allow such feedback to go unattended, and we are always happy to cooperate. Please contact our customer care team we will be glad to turn your experience around.Kind Regards,
  • Ben Mcmechan

    London South West

    26/04/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Many broken items including a particularly valuable painting, some items missing on arrival, have been told they had been located and would be returned to me on a particular day, but nothing happened and no response to further queries. Charged double the quote for half the work.

    Response:
    Dear Ben, Please accept our apologies for any inconvenience caused. Please contact our Customer Care team. If given the chance, we'd like nothing more than to rectify the situation and turn your experience around. Thank you for taking the time to share your feedback.Every review is important to us!
  • Rachel

    London South West

    25/04/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Had an awful experience with this removal company and would not recommend them. the only positive thing I can say is the customer service team over the phone were professional, polite and patient, shame about the men they sent. we also paid for a dissemble and reassemble service that did not happen and ended up having to do this ourselves. shambles of a day

    Response:
    Dear Rachel, Thank you for your honest evaluation and observation. We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down with the appointment time is very disappointing to us.Your feedback is greatly appreciated, as this is what helps us learn and grow. Best Regards!
  • Natalie Magson

    London South West

    23/04/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Two men arrived, refused to move more than one item until I rang the head office to get them to call the men to do the work. Neither spoke much English. They broke furniture, ripped the fabric of my sofa and scraped paintwork and took chunks out of wall and wooden doors as they tried to get the furniture out. I definitely would not recommend!!!!!!!

    Response:
    Dear Natalie, Thank you for informing us regarding all issues described. We trust that the solution provided by our customer support team made up for the inconvenience that was caused. Kind regards, Removals Zone
  • Craig

    London East Central

    23/04/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The actual people doing the moving were nice, but the company hadnt given them the correct information, they turned up expecting something very different. The estimated duration was wrong so ending up costing a lot more, and ran into the out of hours extra charge which was particularly frustrating when they were nearly 2 hours late starting. Nothing broken though, and the movers themselves were nice to work with, though I get the impression theyre not treated well by the overall company.

    Response:
    Dear Craig, Thank you for taking the time to share your feedback. Your feedback is greatly appreciated, as this is what helps us learn and grow. Best Regards! Removals Zone
  • Srijan

    London North

    23/04/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The customer service experience was good. I received quotations in time and customer support execs were quick in resolving any queries. On issue was that they took deposit online but wanted rest of they payment as cash which is an inconvenience.But there are some challenges with their work force, which definitely needs addressing. The work force needs serious grooming:1. The workers were at all listening to what I was saying and were throwing the boxes here and there. They were ignorant of what boxes were fragile and what were not.2. On moving into the new place they requested to use the washroom, which is perfectly fine but they made a huge mess there and left it very dirty.3. They were staring and passing comments, whispering about or neighbours, especially women.

    Response:
    Dear Srijan, Thank you for sharing your feedback. We regret knowing that we have let you down, as we want to do everything possible to reach your satisfaction. Your feedback is greatly appreciated, as this is what helps us learn and improve our services. We sincerely apologise for the inconvenience caused. Best Regards, Removals Zone Team
  • Davita Lamai

    Romford

    14/04/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    They will quote you a price and then on the day they spent almost triple that time so that they can collect more money from you. And they will lock your things in their van until you pay. The people that came to move my stuff didnt even come with a trolley and the ended up breaking my desk. They would take one box downstairs in the lift one at a time then take 20 minutes to come back up again. They used my boxes to hold open the doors in the apartment building? What if someone took one? And the icing on the cake is that they dont speak or understand English!!!I ended up reporting them to the police and removing my things from the van myself one by one while they threatened and shouted at me. I paid deposit and thats all the money they will get from me after that experience.

  • Lewis Warne

    Romford

    12/04/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    They lost some of my items and the removal staff were unable to speak English making it a very difficult experience.

    Response:
    Dear Lewis, Thank you for sharing your feedback! We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services. Please contact our Customer Care team. If given the chance, we'd like nothing more than to rectify the situation and turn your experience around. We hope to hear back from you,Removals Zone
  • Karthik Ramasubbu

    London East

    8/04/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Not a positive experience with the move. Would not recommend.

    Response:
    Dear Karthik,Thank you for taking the time to share your feedback.We sincerely apologize if we have let you down, as we want to do everything possible to reach your satisfaction.Please contact our Customer Care team and provide them with your reference number, If, given the chance, we'd like nothing more than to turn your experience around. Best Regards, Removals Zone Team
  • Vivienne Ben-Shir

    London East

    2/04/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Although there were only 2 men and one couldn't speak a word of English, they worked very hard and I would use them again.

    Response:
    Dear Vivienne Ben-Shir Thank you for your review. We're truly glad you're satisfied with our services. We will be there for you again next time when you need us. You have a loyalty discount waiting for your future removals.Removals Zone
  • Michael Morgan-Williams

    London South East

    29/03/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Terrible company. Awful service. Dreadful destruction. They are the worst. There is a reason they're cheap. The damage they cause will cost you more than the move.

    Response:
    Dear Michael!Thank you for taking the time to share your feedback.Every review is important to us!Removals Zone
  • Diana

    London East

    19/03/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The example other 'so called' removals service providers need to apply and follow.

    Response:
    Dear Diana, Thank you for your feedback. We are happy to see that you are satisfied with the service provided. If you need to move again in the future, we are here to help. You have a loyalty discount waiting for any of your future removals. Thank you for using our services, Removals Zone
  • Juran Choudhury

    London North

    8/03/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Worst customer experience I've ever had.- over five hours late and ended up sub contracting the job- set wrong expectation with sub-contractors who were tired and angry when they understood removal zone had lied to them- could not remove my sofas when the expectation was set (in writing) from my initial enquiry, that they would need to remove the arms in order to move it (its also mentioned in the quote)- overcharged me (charged for x3 men when they only provided x2)- threatened me stating that there was no dispute process and that if I did not pay on the spot, the removal men would not leave my house

    Response:
    Dear Juran, Thank you for taking the time to share your feedback. We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services Your feedback is greatly appreciated, as this is what helps us learn and improve our services. Please contact our customer care team and provide them with your reference number. We would like to turn your experience around and discuss the service. We sincerely apologize for the inconvenience caused.Best Regards,Removals Zone Team
  • Elodie

    London South West

    27/02/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Removals Zone was very professional from start to finish, my moving went very well and the team was efficient.

    Response:
    Thank you for your trust!We're truly glad you're satisfied.
  • Christian Lavelli

    Croydon

    24/02/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    I choose the removals zone finding out from Compare move site

    Response:
    Thank you, Christian!Removals Zone
  • Jonathan Ormsby

    London South West

    19/02/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Arrived promptly and worked incredibly hard moving everything for us. The communication beforehand was excellent and we even got a 30 min refund as they were quicker than expected. Would recommend!

    Response:
    Dear Jonathan,It was a pleasure working with you too.Removals Zone
  • Hosh Mak

    London East

    4/02/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    They were a bit rough and didn't speak a lick of English but they were nice guys and worked very hard to get the job done so I don't want to be too harsh. Quite cheap as well.

    Response:
    Dear Mr. Mak, Thank you for your review! We remain at your disposal.
  • Ismiel Alobeid

    Croydon

    20/01/2022

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Good value for money, kept me informed at all stage

    Response:
    Dear Ismiel,Thank you for your review!We remain at your disposal.
  • William Kwakye-Safo

    Romford

    30/12/2021

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    I will recommend this company and use them again. The service was good.

    Response:
    Dear William,Thank you for your review.We're truly glad you're satisfied.The team sends their regards as well!You have a loyalty discount waiting for any of your future removals.Removals Zone
  • Keio Whiting

    Romford

    15/12/2021

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    very efficient and very helpful and pleasant men

    Response:
    Dear Keio,Thank you for the kind words,We are truly glad you're satisfied with our services.We will be there for you again next time when you need us.Kind Regards!Removals Zone
  • Sue Yeo

    Romford

    12/12/2021

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Appaling service. They arrived in the morning only to tell us that 1 guy had hurt his back then they went. We had to wait until 3.30pm for another crew to turn up. They too ages to load the van & kept complaining about the stairs & that there was too my h equipment to move!! Even though I had emailed the company a list of what there was to move & informed them about the 4 small flights of stairs, which they charged more for. After all we had to endeavour from them they then expected me to pay extra because they had gone over the 4 hours timeslot, which was down to them because they spent some of that 4 hours on their phone comlaining about how much there was to move!! I have never felt so stressed before & would never use this company again & I certainly wouldn't reccomend them to anyone. A very disappointing experience

    Response:
    Dear Sue,Thank you for your honest feedback.We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down with the appointment time is very disappointing to us.Please contact our Customer Care team. If given the chance, we'd like nothing more than to rectify the situation and turn your experience around.We hope to hear back from you,Removals Zone
  • Katherine

    London East

    30/11/2021

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The service we got from Removals Zone was excellent from start to finish! From the booking stage through to the last items being unloaded by the team we have been very happy with the level of professionalism and the value for money we got compared to what we were quoted by other companies. We used a comparison site but although the team offered the most affordable quote they were always on hand for any queries and made the whole process very easy to organise. We had two pick up locations in London and a drop off 200 miles away and they managed it all in a day! Since they over estimated the time we then got a refund on the hours not used which we didn't expect and therefore was an even better deal than the original quote offered. The removal team were friendly and efficient and did a great job loading and unloading. Nothing was damaged and they took care when moving our bedroom furniture upstairs so overall we have been impressed!

    Response:
    Dear Katherine,Thank you for your review. We are glad that we have managed to provide a stress-free Removal Service despite the long distance. I have already passed your kind words to the Removal Team. We will be more than happy to do it again for you whenever you need us.Removals Zone Team
  • Kieron Mcdonald

    London East

    12/11/2021

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Was given a smaller van without tail lift as requested did not move all my items could not stack the van correctly & the 3 men made hard work for themselves

    Response:
    Dear Kieron,Thank you for providing us with your honest feedback.Please accept our apologies for this unfortunate situation. We would be glad to get a chance and correct your impression of our services.Kind Regards, Removals Zone Team
  • Jack Phillips

    London East

    12/11/2021

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Super helpful, nice people and nothing was too much trouble

    Response:
    Dear Jack,Thank you for your wonderful feedback and for your trust in us.It has been a pleasure for all of us to organize your move.Your words make all our efforts worthy.Should you ever need our services, you are most welcome to contact us.Kind Regards,Removals Zone Team
  • Tom Speechley

    London East

    8/11/2021

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Very helpful and time efficient

    Response:
    Dear Tom,We are so pleased to find out that you were satisfied with the service provided.It will be a pleasure to assist you again.Kind Regards,Removals Zone Team
  • Rachel Hubbard

    London North

    2/11/2021

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Good communication throughout. The movers turned up early, packed quickly and promptly. Would highly recommend.

    Response:
    Dear Rachel,Thank you for taking the time to share your impression of our services. We always strive to provide 5-star services and seeing that we have done just that for you is wonderful.We'd be happy to do so again and impress you even more.Thank you for using our services,Removals Zone
  • Tracy Mudd

    Romford

    20/10/2021

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The guys arrived on time and were ok, but the office constantly called me as I was waiting for the sake to complete, surely as a removal company they are aware that there can be a delay while the sale/purchase goes through. Moving is stressful enough without being chased every 15 minutes for something out of my control. The extra 180 charge for a heavy item was also a bit harsh but by this time I was to tired to argue. Was extremely expensive but unfortunately did not have much choice as it was short notice, way more expensive than more experienced well known removal companies.

    Response:
    Dear Tracy, Thank you for sharing your honest feedback. We sincerely apologize for letting you down.Your feedback is greatly appreciated.Removals Zone
  • Simeon Dunford

    London East

    16/10/2021

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    They did an amazing job very helpful and very polite.

    Response:
    Thank you, Simeon, for your review.We're truly glad you're satisfied. The team sends their regards as well!You have a loyalty discount waiting for any of your future removals.Removals Zone
  • Katie Williams

    London East

    16/10/2021

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    To be honest this was the only company I could get due to the fuel shortage. It wasnt a good experience and i wouldnt use them or recommend them. They did not provide the correct size van so only half our belongings were delivered, they broke my sons cot beyond repair and damaged our king size bed. Arguably the two most important items in the move were broken/damaged. They were slow which was costing me money. We were compensated 40 for the 375 cot. The van was cheap in price but I guess you get what you pay for. Disappointing service.

    Response:
    Dear Katie,Thank you for your honest evaluation and observation.We regret knowing that you have been left with a poor impression, as we cherish your time and it has never been our intention to let you down.Kind regards,Removals Zone
  • Olivia Bax

    London South East

    15/10/2021

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The van was 5 hours late. The drivers were tired and fed up. They wanted to rush the job because they had clearly been working long hours. A few of our plates and bowls broke because they were roughly handled. It was quite a stressful experience!

    Response:
    Dear Greg,Thank you for your honest feedback.We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down with the appointment time is very disappointing to us.We know how stressful a moving day can be.Please contact our Customer Care team. If given the chance, we'd like nothing more than to rectify the situation and turn your experience around.We hope to hear back from you,Removals Zone
  • Sarah Knowles

    London East

    13/10/2021

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    They were an hour and a half late, they were rude and not really communicative and they didnt finish the job of dismantling my bed so I had to get another contractor. Did they move the stuff, yes. Was it more stressful than it needed to be, absolutely.

    Response:
    Thank you for sharing your honest feedback.We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down with the appointment time is very disappointing to us.Your feedback is greatly appreciated, as this is what helps us learn and grow, and improving is one of our main goals.Best Regards!Removals Zone
  • Sophia Barr

    London North

    5/10/2021

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Excellent service from booking through to the removal day great customer service at the booking stage, and REALLY great removal guys, they were very fast and efficient, would happily recommend

    Response:
    Thank you, Sophia, for your review.We're truly glad you're satisfied. Thank you for your trust!You have a loyalty discount waiting for any of your future removals.Removals Zone
  • Greg

    London North

    3/10/2021

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Hard to overstate how terrible an experience it was using this company. Really, really dreadful customer service and the packers were appalling. The stress of moving was magnified to an enormous degree by the performance of the packers (late, too few, complaining constantly, left early, simply ignored loads of cupboards, didn't label many boxes) but especially of the customer service on the day. Such an awful experience from start to finish. We have made a complaint which has had no response at all, unsurprisingly.

    Response:
    Dear Greg,Thank you for your honest feedback.We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down with the appointment time is very dissapointing to us.We know how stressful a moving day can be, that is why we conpensate our customers like yourself for beeing late.Please contact our Customer Care team. If given the chance, we'd like nothing more than to rectify the situation and turn your experience around.Please check your e-mail for the reply, which our Complaints Deparment have sent you few days ago.We hope to hear back from you,Removals Zone
  • Jessica Mcleish

    London East

    3/10/2021

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Messed us about all day saying their van had broken down and giving no information so I had to call repeatedly to ask for updates. Then when they finally got the the storage unit to collect items they picked up approx 15 items and claimed they were told by the storage unit they couldn't take any more - they did not call us to discuss this. Finally turned up 5 hours late with items we could have collected by ourselves in a taxi. On bringing in the few items they managed to knock a huge chunk out of our BRAND NEW flat wall and didn't say anything, just picked up the bits of wall and pretended it didn't happen. Then had the absolute cheek to ask for further payment and refused to give 75 deposit back.

    Response:
    Dear Jessica,We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down with the appointment time is very disappointing to us.Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals.
  • Gina Jenks

    London North

    2/10/2021

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    These guys are awesome. Super nice and efficient. Communication was great and they were so helpful. Price was also very good compared to other companies. Would highly recommend! Worth every penny

    Response:
    Thank you Gina for your review.We're glad to have made your move a breeze!You have a loyalty discount waiting for any of your future removals.Removals Zone
  • Liza Kiss

    London North

    20/09/2021

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The removing people were very unprofessional and the move took a lot longer than planned as they are older and have an attitude. Bear in mind, they knew how many flights of stairs there were as I had to pay extra for the total of 3 flights of stairs.Tried to charge me a 80 fine because they parked on the road where they could have been fined - apparently it was my job to secure the parking, would have been easier to rent a zipcar and do it myself. Told them to come back to me when they get the fine.The van not only got parked in because there was no one looking after the van which was wide open with my possessions. They also smoked whilst sitting in front of the open van door.

    Response:
    Thank you for sharing your honest feedback. We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down with the appointment time is very disappointing to us. Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals.Best Regards!Removals Zone
  • Dorota Sobilo

    London South East

    2/09/2021

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Excellent service, the moving team arrived on time, collected the items I needed and dropped off everything in excellent condition. The team was professional and polite

  • Jacqui O'riordan

    Romford

    25/08/2021

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Excellent service, good company and would recommend.

  • Nik

    London East

    20/08/2021

    Customer Service:
    Value for Money:
    Moving Day: