Removals Zone

Removals Zone

Grays, Essex
Great
based on 80 reviews
member since June 2016
leave a review
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Reviews & Ratings
Customer Reviews
  • Chi Ugoala

    London

    3/09/2019

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    I can't recommend Removals Zone highly enough. Their customer service was great, their office team were very responsive and gave us a great value price. On the day, their two-man team worked quietly, non-stop, with no complaints or fuss to efficiently load and unload the van. They manoeuvred a number of awkward pieces down the stairs and had their own tools to disassemble and re-assemble a wardrobe that wouldn't go. Top stuff - 5* service

    Response:
    Dear Chi Ugoala,We at Removals Zone are so pleased with your wonderful feedback.Thank you for choosing our company for your move and for your support.Whenever you might need our services, just give us a call. It will be a pleasure to assist you again.Kind Regards, Removals Zone
  • Jana

    London

    1/08/2019

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    We got a quote for two trips and 5.5 hours, which we thought was quite a lot. We feared that the movers would waste a lot of time. We were very pleasantly surprised when the movers managed to fit all our things into the van in one go and completing the move in exactly 2 hours. No time wasted and we paid only for the 2 hours (+tip which the movers deserved!). Would definitely choose this company again.

    Response:
    Dear Jana,On behalf of Removals Zone Team, I would like to thank you for your wonderful feedback and for your trust in us.Our main goal is to make our customers happy and we are glad that you had a positive experience with Removals Zone.Our success wouldn't be possible without you!Should you ever need our help, you are most welcome to contact us. It will be a pleasure to assist you again.Kind Regards, Removals Zone
  • Petra

    London

    8/06/2019

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    Great service, would recommend to anyone.

    Response:
    Dear Petra,Thank you for the excellent review.We are so happy that you are satisfied with the services our team provided. Should you need our help again, please do not hesitate to contact us.Kind Regards, Removals Zone
  • Ryan Abotomey

    London

    27/05/2019

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    Absolutely excellent service. Highly recommend.

    Response:
    Dear Ryan Abotomey,Thank you for the positive feedback. It was our pleasure to help you out with the move. Whenever you might need our services, just give us a call.Kind Regards, Removals Zone
  • Debbie Bailey

    London

    21/03/2019

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    Guys were amazing, came on time. Even though they were very quick with removing items from the house, they took good care and attention with all items so that they wouldn't be damaged.

    Response:
    Dear Debbie Bailey,Thank you for sharing your experience of the services you had with us and for your support.I will make sure I will pass your kind words to the team. They love knowing that customers appreciate their help and flexibility.Should you ever need our help, you are most welcome to contact us. It will be a pleasure to assist you again.Kind Regards, Removals Zone Team
  • Jakub Lichota

    London

    12/03/2019

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    I was really pleased with the service.

    Response:
    Dear Jakub Lichota,Thank you for taking the time to share your feedback with us.It's always great to hear that our customers are satisfied with the services we provide.Should you need our help again, please do not hesitate to contact us.Kind Regards, Removals Zone Team
  • Kim Cook

    Ilford

    10/03/2019

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    I was very happy with the removal men who were on time, professional and helpful. If I were to move again I will use this company again.

    Response:
    Dear Kim Cook,We at Removals Zone are so pleased with your wonderful feedback.Thank you for choosing our company for your move and for your support.Whenever you might need our services, just give us a call. It will be a pleasure to assist you again.We wish you wonderful moments at your new home!Kind Regards, Removals Zone Team
  • David North

    London

    8/03/2019

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    Yeah they were great. Let us know when there was going to be a short delay, the guys were friendly and quick.

    Response:
    Dear David North,We at Removals Zone are so pleased with your wonderful feedback.Thank you for choosing our company for your move.Whenever you might need our services, just give us a call. It will be a pleasure to assist you again.We wish you wonderful moments at your new home!Kind Regards, Removals Zone Team
  • Anna

    London

    26/02/2019

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    The team was in contact all the time, everything went smoothly. Great service.

    Response:
    Dear Anna,Thank you for sharing your experience of the services you had with us and for your support.I will make sure I will pass your kind words to the team. They love knowing that customers appreciate their help and flexibility.Should you ever need our help, you are most welcome to contact us. It will be a pleasure to assist you again.Kind Regards, Removals Zone Team
  • Carl Galloway

    London

    24/02/2019

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    Great service, very quick and professional. would recommend

    Response:
    Dear Carl Galloway,Thank you for sharing your experience of the services you had with us and for your support.We are glad we managed to meet your expectation and to make you happy.It is a pleasure to have you as a customer and we really appreciate you shared your wonderful feedback with us.Kind Regards, Removals Zone Team
  • Anuar Arroyo

    London

    21/02/2019

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    Great service. Will use them again.

    Response:
    Dear Anuar Arroyo,Thank you for taking the time to share your feedback with us.It's always great to hear that our customers are satisfied with the services we provide.Whenever you need our services, just give us a call. It will be a pleasure to assist you again.Kind Regards, Removals Zone Team
  • William Moore

    London

    15/02/2019

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    The move took longer than estimated but it was done neatly and carefully and without issues.

    Response:
    Dear William Moore,Thank you for sharing your experience of the services you had with us and for your support.We are glad we managed to meet your expectation and to make you happy.It is a pleasure to have you as a customer and we really appreciate you shared your wonderful feedback with us.Kind Regards, Removals Zone Team
  • Chris Penny

    Barking

    24/01/2019

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    They were good. Despite booking 2 men and a van 3 guys turned up. All worked hard and they made it clear they were providing an extra person so suggested they should be compensated for it. I had read reviews about similar situations so knew what to expect. We gave them what we thought was fair and they were happy with it. Despite the extra money it was still very good value for money

    Response:
    Dear Chris Penny,Thank you for taking the time to share your feedback with us. It's always great to hear that our customers are satisfied with the services we provide.We are sorry you felt that you have to pay extra money. This is not something that we require and it is a customer decision whether to give any extra money or not to the team. However if this is not he case, please contact our Customer Care team.Should you need our help again, please do not hesitate to contact us.
  • Dominic Cottrell

    London

    14/01/2019

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    Excellent service; both movers were efficient, polite and very careful with our things. I would recommend this service to others.

    Response:
    Dear Dominic Cottrell,Thank you for sharing your experience of the services you had with us and for your support.I will make sure I will pass your kind words to the team. They love knowing that customers appreciate their help and flexibility.Should you ever need our help, you are most welcome to contact us. It will be a pleasure to assist you again.Kind Regards, Removals Zone Team
  • Michelle Marriott

    Wembley

    9/01/2019

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    Very efficient and polite moved everything quickly.

    Response:
    Dear Michelle Marriott,We at Removals Zone are so pleased with your wonderful feedback.Thank you for choosing our company for your move and for your support.If you need our services, just give us a call. It will be a pleasure to assist you again.We wish you wonderful moments at your new home!Kind Regards, Removals Zone Team
  • Graham

    Borehamwood

    26/12/2018

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    This was for my daughter's move from North London to East Midlands. Well done with minimal fuss and great help with dis-assesmbling and re-assembling wardrobes that would not go uo the stairs. Also came in under budget. This firm is very keen to do business and did it well. Thank you..

    Response:
    Dear Graham,On behalf of Removals Zone Team, I would like to thank you for your wonderful feedback and for your trust in us.Our main goal is to make our customers happy and we are glad that you had a positive experience with Removals Zone.Our success wouldn't be possible without you!Should you ever need our help, you are most welcome to contact us. It will be a pleasure to assist you again.Kind Regards, Removals Zone Team
  • Stephen Feest

    Croydon

    15/12/2018

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    I found Removal Zone very easy to deal with. They were extremely quick to respond to emails at all times of the day, their pricing was clear and they were flexible when the move took longer than anticipated.

    Response:
    Dear Stephen Feest,We at Removals Zone are so pleased with your wonderful feedback.Thank you for choosing our company for your move and for your support.If you need our services, just give us a call. It will be a pleasure to assist you again.We wish you wonderful moments at your new home!Kind Regards, Removals Zone Team
  • Hayley Tong

    London

    14/11/2018

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    The 2 removals men were great, very efficient. Worked non stop for 4 hours and managed to fit all of our 2 bed, 3rd floor flat into the Luton van!

    Response:
    Dear Hayley Tong,Thank you for sharing your experience of the services you had with us and for your support.We are glad we managed to meet your expectation and to make you happy.It is a pleasure to have you as a customer and we really appreciate you shared your wonderful feedback with us.Kind Regards, Removals Zone Team
  • Pedro Pires De Matos

    London

    5/10/2018

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    Good and helpful service. Did the job well and on time.

    Response:
    Dear Pedro Pires De Matos,Thank you for sharing your experience of the services you had with us and for your support. We are glad we managed to meet your expectations and to make you happy. We are in anticipation to serve you again.Kind Regards, Removals Zone Team
  • Rhiannon Blackwell

    London

    1/09/2018

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    A little late in arriving, but very impressive with the team’s service on the day. Customer service is incredibly responsive. Would recommend and use again.

    Response:
    Dear Rhiannon Blackwell,Thank you for kind words and for sharing your opinion.It's a great success for us that you were pleased with the level of the service our hard working team provided for you.Should you need our help again, please do not hesitate to contact us.Kind Regards, Removals Zone Team
  • Emily Diver

    London

    14/08/2018

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    Fantastic service. They arrived early and were incredibly efficient at packing up and moving my things. Highly recommended.

    Response:
    Dear Emily Diver,Thank you for taking the time to share your feedback with us. We are delighted that you appreciate our help and your experience with Removals Zone was a positive one. Thank you for using our services. Should you ever need our services, you are most welcome to contact us.Kind Regards, Removals Zone Team
  • Samu Nkosi

    London

    11/08/2018

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    The team was absolutely helpful during the move. Before the move I got calls from the team with updates and it just made me feel at ease that they know what they are doing.

    Second time using their service and it has been excellent. They are my go to removal company now and will recommend that to my friends

    Response:
    Dear Samu Nkosi,Thank you so much for your positive feedback and for your support. We are delighted that you appreciate our help and your experience with Removals Zone was a positive one. On behalf of Removals Zone Team, I would like to wish you all the best! Should you ever need our help, you are most welcome to contact us.
  • Shaheen Rashid

    London

    8/08/2018

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    Very good service .. my move was quick and easy. The response and service of office was very good. Will definitely use them again if need be.

    Response:
    Dear Shaheen Rashid,Thank you for taking the time to share your feedback with us. It's always great to hear that our customers are satisfied with the services we provide. Should you need our help again, please do not hesitate to contact us.
  • Patricia Smart

    Beckenham

    15/05/2018

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    We were kept informed at every point, even when the guys were caught up in a traffic jam. Also the two guys were so good and effecient that we had our quote price reduced. Would certainly reccommend. Pat & Jo

    Response:
    Dear Patricia Smart, Thank you for taking the time to share your feedback with us. We are delighted that you appreciate our help and your experience with Removals Zone was a positive one. Thank you for using our services. Should you ever need our services, you are most welcome to contact us. Kind Regards, Removals Zone Team
  • Pierre

    London

    9/04/2018

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    On time both ways very courteous staff the cheapest of all nothing was broken or stolen well I will highly recommend this company.

    Response:
    Dear Pierre,Thank you for taking the time to share your feedback with us. We are delighted that you appreciate our help and your experience with Removals Zone was a positive one. Thank you for using our services.Kind Regards, Removals Zone Team
  • K Buben

    London

    2/04/2018

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    Really nice company as a whole.

    Response:
    Dear K Buben,Thank you for your wonderful feedback! Your support is greatly appreciated.Kind Regards, Removals Zone Team
  • Dan Vickers

    London

    10/03/2018

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    Great service and best price

    Response:
    Dear Dan Vickers,Thank you for sharing your experience of the services you had with us and for choosing Removals Zone for your move. We are extremely happy to find out that you were pleased with the level of the service provided. Kind Regards, Removals Zone Team
  • Foteini Stavroulia

    London

    18/02/2018

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    Good value for money, fast and good quality of service.

    Response:
    Dear Foteini Stavroulia,Thank you for taking the time to share your feedback with us. We are delighted that you appreciate our help and your experience with Removals Zone was a positive one. Should you ever need our services, you are most welcome to contact us. Kind Regards, Removals Zone Team
  • Robert Brooks

    Whyteleafe

    6/01/2018

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    Excellent.

    Response:
    Dear Robert Brooks,Thank you for your kind words and for sharing your opinion.It's a great success for us that you were pleased with the level of the service our hard working team provided for you.Should you need our help again, please do not hesitate to contact us.Kind Regards, Removals Zone Team
  • Kimoy Kalinago

    Borehamwood

    5/01/2018

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    Very fast great guys

    Response:
    Dear Kimoy Kalinago,Thank you for taking the time to share your feedback with us. We are delighted that you appreciate our help and your experience with Removals Zone was a positive one. Thank you for using our services. Should you ever need our services, you are most welcome to contact us. Kind Regards, Removals Zone Team
  • Melanie Geen

    London

    23/12/2017

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    Really helpful and efficient

    Response:
    Dear Melanie Geen,Thank you for sharing your experience of the services you had with us and for choosing Removals Zone for your move.We are extremely happy to find out that you were pleased with the level of the service provided.We wish you wonderful moments at your new home!Kind Regards, Removals Zone Team
  • Bob Wise

    Abbots Langley

    8/12/2017

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    They were all so helpful!

    Response:
    Dear Bob,Thank you for your fantastic feedback. This really means a lot to us.
  • Cheryl Grant

    Wembley

    28/11/2017

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    Brilliant and efficient service.

    Response:
    Dear Cheryl,Thank you very much for sharing your experience of the services you had with us and for choosing Removals Zone for your move. We wish you wonderful moments at your new home!Kind Regards, Removals Zone Team
  • Bobby

    Ilford

    17/08/2017

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    Excellent customer service over e-mail with the quotes and advice. The two removers on the day worked very hard and were very polite. The price was very reasonable, I'd definitely use them again.

    Response:
    Dear Bobby,Thank you for kind words and for sharing your opinion. We are delighted that you were pleased with the level of the service provided.Kind Regards, Removals Zone Team
  • Anonymous

    London

    9/07/2017

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    Great!

    Response:
    Thank you for your wonderful feedback! Your support is greatly appreciated.
  • Anonymous

    London

    1/07/2017

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    Very polite team, everything went smoothly and much quicker than I anticipated. No damage done due course. I would recommend their services.

    Response:
    Thank you so much for taking the time to share your feedback with us. We are so happy that you are satisfied with the services our team provided.
  • Lizzy

    London

    10/06/2017

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    The two gentlemen were kind, polite and very helpful.

    Response:
    Dear Lizzy,Thank you for your wonderful feedback. We are glad to have been of service.
  • Valentine Monot

    Twickenham

    9/06/2017

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    Very helpful!

    Response:
    Dear Valentine,Thank you for your wonderful feedback. It's always great to hear that our customers are satisfied with the services we provide.
  • Bianca Bailey

    London

    10/06/2019

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    Professional, on time, careful.

    Response:
    Dear Bianca Bailey,Thank you for sharing your opinion. It was our pleasure to help you out with the move.If you need our services again, please just give us a call.Kind Regards, Removals Zone
  • Jyoti

    London

    4/04/2019

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    Excellent customer service, friendly and fast efficient service.

    Response:
    Dear Jyoti,We at Removals Zone are so pleased with your wonderful feedback.Thank you for choosing our company for your move again and for your support.Whenever you might need our services, just give us a call. It will be a pleasure to assist you again.Kind Regards, Removals Zone
  • Maria Cogoni

    London

    4/03/2019

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    Great job! They moved my items with care, I am so happy for the service and the good communication with the office and the staff.

    Response:
    Dear Maria Cogoni,Thank you for kind words and for sharing your opinion.It's a great success for us that you were pleased with the level of the service our hard working team provided for you. Should you need our help again, please do not hesitate to contact us.Kind Regards, Removals Zone Team
  • Sean O’Connor

    London

    6/02/2019

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    Great service, reasonably priced, and moved us in quickly and efficiently.

    Response:
    Dear Sean O’Connor,Thank you for kind words and for sharing your opinion.It's a great success for us that you were pleased with the level of the service our hard working team provided for you.Should you need our help again, please do not hesitate to contact us.Kind Regards, Removals Zone Team
  • Lara Knight

    London

    7/09/2018

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    Lovely, friendly, hardworking staff very time efficient!

    Response:
    Dear Lara Knight,Thank you for taking the time to share your wonderful feedback with us and for using our services. We are delighted that you appreciate our help and your experience with Removals Zone was a positive one.Should you ever need our services, you are most welcome to contact us.Kind Regards, Removals Zone Team
  • Stephen Hall

    London

    2/07/2018

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    My move was mostly prepacked so didn't require great care but they were easily available when I needed to discuss things prior to the move and on the day were on-time, with a large clean vehicle, hard working team, good value.

    Response:
    Dear Stephen Hall,Many thanks for taking the time to share your feedback with us.Our main goal is to make our customers happy and we are glad that you had a positive experience with Removals Zone.Should you ever need our services, you are most welcome to contact us.Kind Regards, Removals Zone Team
  • Despina Karidi-Andrioti

    London

    16/09/2017

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    Very friendly and quick service

    Response:
    Dear Despina Karidi-Andrioti,Many thanks for taking the time to share your feedback with us.Our main goal is to make our customers happy and we are glad that you had a positive experience with Removals Zone.Should you ever need our services, you are most welcome to contact us.Kind Regards, Removals Zone Team
  • Anonymous

    London

    19/07/2017

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    Relatively small company with competitive prices and good customer service.

    Response:
    Thank you for your kind comment. If you need our services, again, you are most welcome to contact us.
  • Tommy Hicks

    Bromley

    21/06/2017

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    Good value for money, friendly service.

    Response:
    Dear Tommy, Thank you for kind words and for sharing your opinion. It was our pleasure to help you out with the move.
  • Anna Harvey

    London

    20/04/2019

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    Super efficient and fast, everything was done within an hour. Only issue was that they briefed us with the licence plate of the van ahead of the move and sent a different vehicle on the day without informing us. Also the removal people did not get our address quite right but luckily we were able to walk 5 minutes down the road and direct them to our property. Between the drivers being a little lost/confused and it not being the van we expected, we were initially worried that it wasn't legitimate. Thankfully the team on the phone were helpful enough, but I was honestly still concerned about putting all of our earthly belongings into this van. Overall though, we wouldn't have found a cheaper price than this for our 1-bed move, it all worked out fine and would use again. Thank you.

    Response:
    Dear Anna Harvey,Thank you for taking the time to share your opinion with us.Your honest feedback is very much appreciated, as we are constantly striving to improve ourselves.Our mission is to make our customers life easier and we all at Removals Zone try to be helpful as much as possible but unfortunately sometimes the moving process does not go as planned due to factors that are beyond our control, such as traffic, road accidents and vehicle problems. In such rare cases we need to send a different vehicle as the safety of your belongings and our equipment is our priority.If you need our help, you are most welcome to contact us anytime you wish. We will be happy to meet you again and we will do our best to be better than the previous time!Kind Regards, Removals Zone Team
  • Daniel Garrun

    London

    22/07/2018

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    Driver was really helpful and on time.

    Response:
    Dear Daniel Garrun,Thank you for sharing your experience of the services you had with us and for your support. We are glad we managed to meet your expectations and to make you happy. We are in anticipation to serve you again.
  • Laura

    Gravesend

    9/07/2018

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    We had three guys helping us to relocate 190 miles up north. Guys were incredibly fast, loaded within one hour and unloaded even quicker. The only issue we had to wait for them for 4 hours as they broke down on the motorway. Otherwise it’s good and professional company and can highly recommend to everyone. Also very cheap. We paid half to what other companies were asking. So very happy

    Response:
    Dear Laura,Thank you for sharing your experience of the services you had with us.It is a pleasure to have you as a customer and we really appreciate you shared your feedback with us.We are in anticipation to serve you again.Kind Regards, Removals Zone Team
  • Paula Ochoa

    Richmond

    13/03/2018

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    Satisfactory service from the whole team and support during the whole moving process.

    Response:
    Dear Paula Ochoa,Thank you for your wonderful feedback! Your support is greatly appreciated.Kind Regards, Removals Zone Team
  • Sarah Tate

    Surbiton

    5/01/2018

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    Cheaper than other companies, and hard-working guys.

    Response:
    Dear Sarah Tate,We at Removals Zone are so pleased with your wonderful feedback.Thank you for choosing our company for your move and for your support.We wish you wonderful moments at your new home!Kind Regards, Removals Zone Team
  • Jane Kateregga

    London

    25/03/2018

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    Removals Zone quite reasonably priced and good customer service.

    Response:
    Dear Jane Kateregga,Thank you so much for your positive feedback and for your support. We are delighted that your experience with Removals Zone was a positive one.
  • David Mcgillicuddy

    Sutton

    19/12/2017

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    Movers were great, company itself not so much. The original crew didn't arrive after 3-4 hours, so an alternate one had to turn up. There was some miscommunication with the office about travelling in the van (they initially said I could, on the day they said I couldn't).

    The actual removal itself was really good, couldn't ask for better.

    Response:
    Dear David McGillicuddy,Thank you for taking the time to share your opinion with us. Your honest feedback is very much appreciated, as we are constantly striving to improve ourselves.We are extremely happy to find out that you were pleased with the level of the service our team provided.Our mission is to make our customers life easier and our Customer Services try to be helpful as much as possible. We will make sure that this is not happening again.Apologies for any inconvenience this may have caused to you.If you need our help, you are most welcome to contact us anytime you wish. We will be happy to meet you again.Kind Regards, Removals Zone
  • Michael Tonhaeuser

    London

    3/11/2018

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    Good service and two efficient and friendly movers.
    They handled the furniture generally carefully, but unfortunately left marks on the wall when they carried a sofa up the stairs. I paid by the hour as opposed to a fixed price (which the company also offered), which turned out to be more expensive - therefore value for money was okay, but not great.
    I'd consider RemovalsZone for another move along with other companies.

    Response:
    Dear Michael Tonhaeuser,Thank you for taking the time to share your opinion with us.We are glad to hear you are satisfied with the price of the service provided.Your honest feedback is very much appreciated, as we are constantly striving to improve ourselves. We will make sure this is not happening again. Apologies for any inconvenience caused.Our mission is to make our customers life easier and our teams try to be helpful as much as possible. Our records don't show any reported damaged items on the day of the move. If this is not right, please contact us as soon as possible.We remain at your disposal.Kind Regards, Removals Zone Team
  • Miriam Alaoui

    London

    16/02/2018

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    Removals Zone had great customer service, they were quick to respond, easy to get hold of and transparent. They communicated clearly. Also they delivered on what they promised including time of arrival and price which is very important.
    2 issues: 1) We wanted to move as quickly as possible & when we were quoted for 9 hours of work we didn't think anything of it, however, on moving day the house was 80% packed up in 1.5hrs. We told the moving men we'd go on ahead & meet them at the new property. Because we knew how far along they were we expected they'd be 1-2 hours behind us. In fact they were 7 hours which was a complete exaggeration. We didn't mind paying the money but it was clear they were buying time to ensure they were paid their full fare.
    2) Major issue. When we were in the property helping pack-up, each plate was meticulously wrapped, everything being placed properly in each of the boxes. However when we unpacked in the evening it was clear things had been thrown in boxes. Fine overall apart from - toilet brushes thrown into boxes with toothbrushes (& toweling + other random items). The thought still makes me sick - throw toilet brushes away or worst case put in sealed bag

    Response:
    Dear Miriam Alaoui,Thank you for sharing your experience of the services you had with us and for choosing Removals Zone for your move. We are extremely happy to find out that you were pleased with the level of the customer service provided.Please accept our apologies that your moving experience wasn't a positive one. Your remarks are important for us and we will make sure this is not happening again. This is not an experience typical for our company. We at Removals Zone take very serious customers feedback and customers satisfaction is very important for us.Removals Zone Customer Care Team has prepared a special offer for you, that will be emailed shortly to you. We would be glad to get a chance and correct your impression of our services.We remain at your disposal.Kind Regards, Removals Zone Team
  • Stephanie Laing

    London

    15/09/2017

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    Their customer service was very good; they replied to any enquiries promptly. The two men who did the removal were very good. I was assured that I had been given a fixed price that would not change, but at the end of the removal day I was suddenly, with no prior warning, charged more for a short period where keys were handed over and a contract signed. They waived the extra charge after I complained about it, but it's worth bearing this in mind and asking them about hidden charges in advance.

    Response:
    Dear Stephanie Laing,Thank you for taking the time to share your opinion with us.Your honest feedback is very much appreciated, as we are constantly striving to improve ourselves. We are glad you shared your comment with us and will make sure the late key waiver procedure will be explained properly to all our customers in advance.We are glad to hear you are satisfied with the level of the service provided.Please accept our sincere apologies for any inconvenience caused.Kind Regards, Removals Zone Team
  • Rahima Kashim

    London

    27/01/2018

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    It was less than what I expected, van was very late over an hour late, and quite unprofessional.

    Response:
    Dear rahima kashim,Please accept our apologies for any inconvenience caused.At Removals Zone, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately sometimes there are situations that are beyond our control. Please note the arrival time of our teams is estimated only and we can not be liable for factors such as traffic, accidents, etc. Apologies for any inconvenience this may have caused to you. Kind Regards, Removals Zone Team
  • Geo West

    London

    23/12/2017

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    The team were late, they didn’t take care of our belongings, and despite me explaining which items needed wrapping/carrying/stacking carefully the team didn’t take note. Our very expensive marble and gold bar trolley was wheeled along cobblestones, damaging the wheels, scuffing the paint and nearly shattering the marble on top. Boxes clearly labelled as fragile were balanced precariously. A box of glassware was dropped and since sending detail of the breakage the company has gone completely silent, not returning our emails to arrange compensation. We also never received the receipt we were promised of the job.

    Response:
    Dear Geo West,Please accept our deepest apologies for any inconvenience caused.This is definitely not the service that we want our customers to experience.You are a valued customer and we would not leave the things like this. If you give us a chance we would be happy to assist you and set things right as soon as possible.Please contact our Customer Care team or let us know what would be the most convenient time to contact you.Kind Regards, Removals Zone Team
  • Colin Brown

    Surbiton

    13/09/2017

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    It was booked for 3pm but didn't arrive until 5:40.
    They called at 3:30 to say they would be late and arriving within 60-90 mins but when they didn't show I had to call to ask, 30-40 mins later they arrived.

    The 2 guys that moved our things were okay and did the job quickly.

    Response:
    Dear Colin Brown,Your honest feedback is very much appreciated, as we are constantly striving to improve ourselves and our main goal is to meet our customers expectations and to make them happy. Unfortunately sometimes the moving process does not go as planned but we are happy when it ends good and our customers are pleased with the the level of the service provided.Apologies for the inconvenience caused due to the moving team being late, as we promise this will not happen again.If you need our help, you are most welcome to contact us anytime you wish. We will be happy to meet you again and we will do our best to be better than the previous time!Kind Regards, Removals Zone Team
  • Rachel Quilliam-Scott

    London

    28/07/2018

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    Unhelpful and unfriendly. Didn’t seem aware of what the job was. The van was way to small so they did two trips which was fine but then they made a big deal about having to do a second trip. They didn’t seem to know the job was and seemed very annoed that they had to dismantle the bed and take the washing machine and fridgefreezer. They damaged our sofa shoving it through the living room door way and made a hole in our wall at the same time. Everything was a problem or issue and it made the whole day even more stressful than it needed to be. I would not recommend or ever use again.

    Response:
    Dear Rachel Quilliam-Scott,We are sorry to hear you are not satisfied with the level of the service provided by the team. Removals Zone teams always aim to serve all customers in the best possible way. Apologies we could not manage to meet your expectations. We would be glad to get a chance and correct your impression of our services. Please contact our Customer Care team or let us know what would be the most convenient time to contact you and set the things right.
  • Babu Vadamalayan

    Bromley

    13/05/2018

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    Driver on the day (removal man) was unhelpful and rude with an attitude as he did not want to work. Assistant, who dropped picture infront the eyes, then refused as he dropped it. Unhelpful and will never recommend this man, not sure about this company. Unreliable

    Response:
    Dear Babu Vadamalayan,Please accept our apologies that your moving experience wasn't a positive one. Your remarks are important for us and we will make sure this is not happening again. This is not an experience typical for our company. We at Removals Zone take very serious customers feedback and customers satisfaction is very important for us. Removals Zone Customer Care Team has prepared a special offer for you, that will be emailed shortly to you. We would be glad to get a chance and correct your impression of our services. We remain at your disposal. Kind Regards, Removals Zone Team
  • Jothirajan Alagar

    London

    22/04/2018

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    They were very late and delayed the whole process where I was at risk of paying a fine. Additionally they were quite rude and hostile whilst moving.

    Response:
    Dear Jothirajan Alagar,Please accept our apologies for any inconvenience caused. At Removals Zone, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately sometimes there are situations that are beyond our control. Please note the arrival time of our teams is estimated only and we can not be liable for factors such as traffic, accidents, etc. Apologies for any inconvenience this may have caused to you. Kind Regards, Removals Zone Team
  • Keith Crocker

    London

    3/01/2018

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    All staff I dealt with were polite and very accommodating. However, cheap initial quote which more than doubled on the day of the move (apparently this is quite common for this company as advised by the porters). The move should have taken 3hrs but ended up taking 6! They arrived an hour late with 1 man short (asked for 3 men, only 2 arrived). Also, one of the movers had to run a personal errand on the day of the move leaving me to move stuff and then pay for the privilege.

    Response:
    Dear Keith Crocker,Thank you for taking the time to share your opinion with us. Your honest feedback is very much appreciated, as we are constantly striving to improve ourselves. We are extremely happy to find out that you were pleased with the level of the service our Customer Services provided. Our mission is to make our customers life easier and our teams try to be helpful as much as possible. We will make sure that this is not happening again. Apologies for any inconvenience this may have caused to you. If you need our help, you are most welcome to contact us anytime you wish. Kind Regards, Removals Zone
  • Linsey

    London

    18/05/2019

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    Very bad experience
    * They arrived with 7 box for a whole flat while I told them before that It would request at least 30 box
    * One of the guys very inexperienced puffing all day
    * A chest of drawers has been damaged (a refund a 20£ provided)
    * Half of an expensive bottle of rum pour in a box because put in a wrong way
    * One bathroom cleaning product broken because put in a wrong way
    * Cutlery and hangers left in the old flat
    * Customer service in bad faith arguing that it is my fault if it went wrong
    * customer service threaten to pursue if I do not pay on time (which I did...)

    Response:
    Dear Linsey,Please accept our apologies for any inconvenience caused.Our mission is to make our customers life easier and we all at Removals Zone try to be helpful as much as possible. Unfortunately not all items are appropriate to be submitted for removals. More about this could be found in our T&Cs. We also ask all our customers to inspect the property as soon as the team load all belongings in the van and also the van on completion of the service.All our Customer Service Representatives are professionally trained to treat all customers with respect. It was never an intention of any of our employees to threaten you regarding the payment of the service. They are only following the company procedure and according to our Terms and Conditions a payment is required on completion of the service.We at Removals Zone take very serious customers feedback and customers satisfaction is very important for us. We sincerely hope that we managed to clarify the occurred issues for you and if there is anything that we can further assist you with, please do not hesitate to contact us.We remain at your disposal.Kind Regards, Removals Zone
  • Eleonora Rudolf

    London

    13/02/2019

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    This company will massively under estimate the job, despite a comprehensive inventory, leaving you to pay much more then expected. Packing &moving a 1 bed flat one mile took 15 hours (estimate was 8!), & job not finished in that time had to pay £300 extra, job not completed & the poor removal men were wrecked & overworked. Very poor customer service, immoral management. Avoid.

    Response:
    Dear Eleonora Rudolf,Thank you for taking the time to share your opinion with us.Your honest feedback is very much appreciated, as we are constantly striving to improve ourselves and we would like to offer sincere apologies for any inconvenience caused.According to our Terms and Conditions the provided quote by Removals Zone is only estimated as it is based on the information emailed by the customer. Although we aim to meet all customers needs and to advise the most accurate removals service charge in advance this is not always possible. There are details that could be seen only on the removals day by our teams such as long distance between the provided parking space for the removals van and the entrance of the property and number of stairs as well.We at Removals Zone take very serious customers feedback and customers satisfaction is very important for us. We sincerely hope that we managed to resolve the occurred issues for you and if there is anything that we can further assist you with, please do not hesitate to contact us.We remain at your disposal.Kind Regards, Removals Zone Team
  • Michaela Dahmani

    London

    8/03/2018

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    Unfortunately this moving was disaster from beginning to end. 1 bedroom flat with minimum of furniture and all stuff ready and packed, took about 7 and half hours time to load and unlikely ad with crew not coming back for up to 10 minutes between single items, dismounting bed and sofa for couple hours, it took them even longer to put it back together with loose screws, upside down parts and everything was moving and squeaking. The last drop was wardrobe which fall apart, shoe cupboard with broken legs and chipped mirror. We had to throw these thing away and dismount and mount again all the rest of furniture so it will be in usable condition.
    The only positive side was the kind customer service, although they weren't able to help during the moving process.

    Response:
    Dear Michaela Dahmani,Thank you for sharing you opinion with us.Please accept our apologies that your moving experience wasn't a positive one.Your moving took longer due to the bad weather conditions on 27th February. Unfortunately this is something beyond our control and in such cases we do our best to complete the agreed work with all the available resources.We require all customers to notify us in writing of any visible loss or damage. This can be done using the job completion form. Unfortunately, we do not have any records of damaged items reported to us on completion of the service.We at Removals Zone take very serious customers feedback and customers satisfaction is very important for us. Therefore we reduced the total working hours from 7 hours and a half to 6 hours and a discount was applied to the final invoice, as well as a special hourly rate and a free travelling time.We sincerely hope that we managed to resolve the occurred issues for you and if there is anything that we can further assist you with, please do not hesitate to contact us.Kind Regards, Removals Zone Team
  • Colin Cummings

    London

    24/12/2017

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    Very poor service

    Response:
    Dear Colin Cummings,Please accept our deepest apologies for any inconvenience caused. This is definitely not the service that we want our customers to experience. You are a valued customer and we would not leave the things like this. If you give us a chance we would be happy to assist you and set things right as soon as possible. Please contact our Customer Care team or let us know what would be the most convenient time to contact you.Kind Regards, Removals Zone Team
  • Joanne Westfall

    Hornchurch

    23/12/2017

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    Not a good experience. Walls and property were damaged. Would not recommend.

    Response:
    Dear Joanne Westfall,Please accept our deepest apologies for the inconvenience caused.Removals Zone Customer Care Team has prepared a special offer for you and would be happy to assist you further in order to set things right. We would be glad to get a chance and correct your impression of our services.Please contact our Customer Care team or let us know what would be the most convenient time to contact you.Kind Regards, Removals Zone Team
  • Mark Wright

    London

    28/07/2019

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    Used their packing and removal service.
    Packing was terrible and draws where tipped into boxes and my shirts and suits dumped into a normal box all creased.
    Quote that was given was put up by a quarter even though I was not moving any beds or wardrobes because I told them I had 3 children.
    Day of removal from 2 bedroom ground floor flat to 3 bedroom house took nearly 6 hours as boxes where not labelled and men very slow and charged an extra £250 for overtime.
    Would never use again or recommend.

    Response:
    Dear Mark Wright,Thank you for taking the time to share your opinion with us.Your honest feedback is very much appreciated, as we are constantly striving to improve ourselves and we would like to offer sincere apologies for any inconvenience caused.According to our Terms and Conditions the provided quote by Removals Zone is only estimated as it is based only on the information emailed by the customer. Although we aim to meet all customers needs and to advise the most accurate removals service charge in advance this is not always possible. The removals service took longer than you were quoted due to the distance between the parking space and your property and the amount of items and boxes that our team had to move.Regarding the boxes, we have checked in our records but I am afraid we couldn't find any reported issues with labelling or inappropriate packing. We usually require any complaints to be emailed to us as soon as possible after completion of service.We at Removals Zone take very serious customers feedback and customers satisfaction is very important for us. We sincerely hope that we managed to resolve the occurred issues for you and if there is anything that we can further assist you with, please do not hesitate to contact us.We remain at your disposal.Kind Regards, Removals Zone
  • Joanna Daniel

    London

    19/01/2018

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    Update 29th January 2018 - 2 weeks post move. Removals Zone has got in touch with me since I posted my review, and apologized for the problems I had. They have gone out of their way to do what they feel is appropriate to make things right. I have received a further discount on the fee I paid. So for the damage and issues I had, which I provided photographic proof of, I had a total refund given of £40 off my fee. I appreciate that they have done this, and acknowledge their desire and willingness to try and fix things. However, this doesn't change the fact that I didn't have a great experience and I wouldn't recommend using their services to my family or friends. I love supporting independent businesses and I hope that they can put measures in place to ensure that moving forward these sorts of experiences don't happen for other customers and they can improve their business. Wish them all the best

    Original feedback: I was disappointed by the service on the day. The admin in lead up to the move was good. But the movers themselves didn't take good enough care, 3 items were damaged, one was overlooked and missing - found the next day in their truck upon my querying - and it was damaged. They took longer than they should have and were dealing with other phone calls etc. on my time. They weren't particularly personable, but ultimately got the job done I suppose. The office begrudgingly agreed to reduce my bill for the damages incurred, at my absolute insistence, before I paid the balance of the bill. The whole experience just did not feel very nice at all. I had to pay the balance of the bill straight away, that evening, like they didn't trust me. Whole thing left me with a bad feeling. I wouldn't recommend.

    Response:
    Dear Joanna Daniel,Thank you for sharing your feedback with us. Please accept our apologies for these unfortunate circumstances. Unfortunately we could not find any details of 3 reported damaged items after completion of the removals service our team provided for you. Please contact our Customer Care Team to provide more details in order for us to help you better in resolving this issue and offer you a solution or let us know what would be the most convenient time to contact you.Kind Regards, Removals Zone Team
  • Alf Clark

    London

    11/09/2019

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    Very quick at replying before the move. However after the move when they smashed up my tv and garden table they have proved very difficult to get in touch. Attempting to absolve themselves of any responsibility for the TV, saying that it wasnt wrapped in bubble wrap (it was) and that as there is no exterior damage (the screen is smashed) they cant help.
    Really disappointing as they were very pleasant to deal with up until this point.
    After finally replying to me they offered a paltry and frankly insulting amount as compensation which would barely cover the delivery cost of a replacement TV.

  • Eliseus Lean

    London

    15/05/2019

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    They broke a few lamps and plants I had. They waived responsibility and even though the damage totaled up to more than 800 pounds, they only offered 80 pounds. This is completely ridiculous. Additionally, they took a far longer time than they quoted despite reassuring to the contrary. I would be incredibly reticent of going with this company. Additionally, they were dishonest in charging me for their time. They charged me for an extra hour even though they were late.
    They are very dishonest and In my experience with removals companies there has been none that has left me with as much frustration as they have.

    Response:
    Dear Eliseus Lean,Please accept our sincere apologies for any inconvenience caused.This case is currently under investigation and we are doing our best to resolve the issue for you and will get back to you as soon as possible.You are a valued customer and we would not leave the things like this.Thank you for your patience.We remain at your disposal.Kind Regards, Removals Zone
  • Danielle

    Dartford

    26/12/2018

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    Different smaller vehicle, moody staff, no English, broke legs on dining table, broke chest of drawers, broke all the feet on the bed, damaged hallway. Couldn’t fit everything, changed time and vechicle last minute, no insurance, still charged full price and are ignoring us.

    Response:
    Dear Danielle Emin,Please accept our apologies for any inconvenience caused.Our mission is to make our customers life easier and we all at Removals Zone try to be helpful as much as possible but unfortunately sometimes the moving process does not go as planned due to factors that are beyond our control, such as vehicle technical issues. Because we value our customers and we understand how stressful the moving could be we did our best to make the whole process go as smooth as possible and two vehicles were dispatched instead of one to speed the process up at no extra cost.We are sorry our teams have left an impression that they don't speak English - all of them are professionally trained and can communicate and understand English.All our Customer Services representatives make sure at the end of each service that it has been completed and the customer is satisfied with the provided service by the team.We at Removals Zone take very serious customers feedback and customers satisfaction is very important for us. We sincerely hope that we managed to clarify the occurred issues for you and if there is anything that we can further assist you with, please do not hesitate to contact us.We remain at your disposal.Kind Regards, Removals Zone Team
  • Michele Schiena

    London

    19/07/2018

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    poor service, they tricked us providing a convenient quote for 2 hours with additional charges for every 30 min. In the end they worked for more than 6 hours doing the job really slow making sure they take their time. Where supposed to be two men transporting some boxes (33) and a little sofa from a one two bed room flat to a 2. The flats distance is 15 mi. by car. I had to keep chasing them as I found them few times talking on their phones ( non working related stuff) and taking the boxes one by one instead of using the carrier they brought. They were really rude and worked really slow charge us for every 30 min. extra work. Extremely disappointed will never ever call a removal service again

    Response:
    Dear Michele Schiena,Please accept our apologies for any inconvenience caused. Our mission is to make our customers life easier and our teams try to be helpful as much as possible but unfortunately sometimes the moving process does not go as planned due to factors that are beyond our control. The removals service took longer than you were quoted due to the size of the lift. Unfortunately the lifts in some buildings are rather small and that make the whole moving process longer. Our records show that you were charged for 4 hours and 30 minutes, not 6. If this is not right, please contact us as soon as possible. We at Removals Zone take very serious customers feedback and customers satisfaction is very important for us. We sincerely hope that we managed to resolve the occurred issues for you and if there is anything that we can further assist you with, please do not hesitate to contact us. We remain at your disposal.
  • Linda Hindley

    London

    20/06/2018

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    I have never in my life met such rude useless boys in my life. Couldnt speak English, sent a van too small for my things and said I needed to buy another van? Trashed my leather sofa and my bedroom chair. Smashed my frame record collection. Covered nothing up. Put my expensive mattress down in the road and got it covered in black marks. Kept taking things in and out of van trying to fit everything in to no avail.They gave all a good shove and broke a lot of valuable things. But hastily makes you sign a disclaimer form before you have time to check anything, they made a very stressful day turned into a nightmare. I'm disabled and felt like I didn't even rate talking too. Do not touch this shambles of a company with anyone's barge pole!

    Response:
    Dear LINDA HINDLEY,Please accept our apologies for any inconvenience caused.We are sorry to hear you are not satisfied with the level of the service provided by the team.According to our records there were more items to be moved on the moving day than advised prior to the service and therefore not all of your belongings could fit in the van. However our team tried their best and managed to move almost everything in the van. For the rest of the staff we could arrange another team to move on the next day but unfortunately we can't proceed with any service without our customers written agreement.I am afraid we could not find any details of reported damaged items after completion of the removals service our team provided for you.Please contact our Customer Care Team to provide more details in order for us to help you better in resolving this issue and offer you a solution or let us know what would be the most convenient time to contact you.Kind Regards, Removals Zone Team
  • Alison Moore

    Romford

    12/01/2018

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    It took 9 hours to move 1 bedroom and I still have an unbuilt wardrobe.

    Response:
    Dear Alison Moore,Please accept our apologies for any inconvenience caused. At Removals Zone, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately sometimes there are situations that are beyond our control. Please contact our Customer Care team or let us know what would be the most convenient time to contact you and set things right. Kind Regards, Removals Zone Team
  • Nick Pigott

    London

    31/12/2017

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    Quoted 4-5 hours to move content of one bedroom flat, ended up taking 12 hours. Removal men packed plants at the bottom of boxes and then loaded crockery and books on top, left important items such as wardrobe screws and brackets at property we were moving from, complained about the number of boxes and their weight, asked me to feel how heavy the boxes were, failed to remove items that were requested specifically (curtain and rail). Would not recommend if an efficient service is what you are after.

    Response:
    Dear Nick Pigott,Please accept our deepest apologies for any inconvenience caused. This is definitely not the service that we want our customers to experience. You are a valued customer and we would not leave the things like this. If you give us a chance we would be happy to assist you and set things right as soon as possible. Please contact our Customer Care team or let us know what would be the most convenient time to contact you. Kind Regards, Removals Zone Team
  • Mercedes Paramour

    London

    16/09/2017

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    They waiting until an hour after the arranged moving time to cancel on us and we ended up having to book something elsewhere last minute resulting in it being twice the price and then when it came to getting out £90 deposit back we were fobbed off for nearly two weeks until we got it back, wouldn't reccommend.

    Response:
    Dear Mercedes Paramour,Please accept our apologies for any inconvenience caused.At Removals Zone, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately sometimes there are situations that are beyond our control and unavoidable mistakes happen.In our attempt to serve you better and retain you as one of our valuable customers, we have prepared a special offer for you.Please contact our Customer Care team or let us know what would be the most convenient time to contact you.Kind Regards, Removals Zone Team
  • Alice Dobson

    London

    5/09/2017

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    Absolutely shocking. I am taking the company to court and will be reporting them to Trading Standards. I would advise you not to suggest this company to anyone.

    Response:
    Dear Alice Dobson,Please accept our apologies for any inconvenience caused.This case is currently under investigation and our Customer Care team is doing its best to resolve the issue for you and will get back to you as soon as possible.You are a valued customer and we would not leave the things like this. Thank you for your patience.We remain at your disposal.Kind Regards, Removals Zone Team
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