Removals Zone

HI everyone.I had found by Goggle.ThanksI think that is enough absolutely and kind regards Mrs Fathiya Adam

I was really impressed with Removals Zone when we hired a Luton van and two men to load. I asked them to arrive between 10-11 and they arrived at 10 on the dot. They were so quick at loading the van and lifted everything without complaint and were polite and smiling throughout. Customer service was always quick to reply and no issues getting through on the phone. Great communication. Read more

The worst experience imaginable. Slow, no strength and surly. Felt assaulted by their 'efforts' and by their on-the-job demands for more and more money.

All good, no complaints, would recommend, good value

Great customer service before the move. The only thing was I paid an extra fee for my new bedroom being on the 1st floor, but only the mattress was brought up and I had to ask for it to be. Apart from that, the move was fairly quick. Read more

Very professional and hands on. Would use them if I ever move again.

I used Removal Zones on 13th August, to pack, deliver and assemble (one wardrobe) for a new apartment. I was extremely disappointed with the service of removal zones for the following reasons1. The two individuals who came on the day, spoke limited English and communication was very difficult.2. They packed things in different boxes, and failed to label boxes e.g. packed kitchen items with bedroom items3. They failed as promised to bubble wrap my kitchen items and multiple items were smashed4. They estimated the cost to be 4/5 hours, however took closer to 9 hours, and made me help them unpack even though I had a slipped disc in my back 5. They failed to correctly assemble my wardrobe, and charged me additional cost (labour time)6. They also left multiple items in my old flat, even though they were instructed to remove them - mainly due to poor English and communication skills7. I have send Removal Zones several photos proving this, called 8 times, yet no one has called me back or offered reasonable compensation for my broken itemsI wish I could upload photos here, to prove just how useless this company is. Read more

Due to a genuine mistake, the driver arrived on moving day with one less person and a smaller lorry than agreed. All comms had to be managed over the phone with customer services due to a language barrier, which took up more time. I spent over an hour trying to find another company to join the move last minute because we had to get to the storage facility by 5pm. Customer services were responsive but did not adequately reimburse us enough for the significant inconvenience and stress caused.The team worked quickly and worked well however the 3rd removals company that we used to move our belongings from storage to our new home had a lot of trouble finding where screws and fixtures had been left, as not all were taped securely or labelled to the relevant furniture. Although the mistake was genuine, it was costly in terms of time and money (using two companies), and also the stress is what everyone wants to minimise on moving day! I also think it is unfair to both parties that communication is limited on the day and think a better process needs to be in place to both inform and enable customers to communicate better with the team on the day. Read more

Quick and friendly communication. The move itself was very smooth, good value for money.

They were really helpful and gave me a rebate when the job was finished early great guys

Overall, I think the removals company was good value for money and the costumer service was on point. As soon as I used "compare my move" to get quotes I received a phone call from removals zone swiftly. She assessed the contents for moving and requirements and provided me with a quote promptly. On the day of moving, I received a phone call from the customer services to give an approximate estimation of the removals crew to the nearest half hour. If I had to mention one negative thing, it would be that the quality of the removals crew which was at best amateur. The removals crew did not use the removals blankets to protect a few items of my furniture from the surface of the vehicle from scratches. The use of such blankets is stated will clearly be provided free of charge on the invoice once the deposit has been paid. I have moved every year for the last 6 years, and this is quite a basic thing that I think just needs a bit more of a removals crew training to provide that finesse approach. Read more

Drivers came over an hour late. Also, they damaged one of my fairly expensive tables and upon complaining to the customer service team I was told I should have mentioned to the drivers to be careful with the items, which of course I told them. I strongly assumed the company knows what they are doing and they are protecting items with any move without the customer having to explicitly tell them to cover up items as well. No monetary compensation received and I was even threatened with a lawsuit in the end. Would never recommend or use them again. Read more

Initially the company were very helpful with arranging quote and plan for full service of packing, dismantle and reassemble. This was quoted that it would take around 8 hours for a two bedroom, two storey, terrace cottage.On the day of the move two men arrived around two hours late (and worked incredibly hard) however this was not a job for only two men. You cannot claim to offer a full service in a day. They started at 10:30 and were still completing the job at 22:45. My husband and his brother had to help with the labour otherwise the job would not have been completed at all. It has then since taken us another hired van load, and three car fulls to complete the move as Removal Zone were unable to dismantle our wardrobe, among many other items left behind, such as a full cupboard of baby belongings, BBQ, garden items, hoover etc.When I phoned to discuss my disappointment Removal Zone threatened to call the police and retain our belongings unless we paid an additional price to cover the extra time required. This was around 300 more than original estimate. At no point were we rude just incredibly let down. I would not use this company again. Read more

Really helpful and friendly on the day, made the move easier

Much cheaper than the alternatives and efficient!

Great and responsive customer service, very patient as my move day kept changing. Good on the day and completed under time. All very straightforward and will be using them again!

Excellent service nothing to fault from the beginning to the end.Well worthy the money and certainly will use be my first choice if moving again.

Great service, quick and efficient. Kept my updated throughout

Fantastic customer service before the move and very helpful on move day - would highly recommend

Great guys didn't complain and I moved on hotest day of the year. They are reliable and I had trouble getting my keys and had to move date a few times and they was great about it. I highly recommend the company and if I had to move again I would defo use them again. They are 5* company and workers are excellent at there job. Let's say they had no problem carry downstairs from 2nd floor. Friendly happy hardworking removers and contact with office was 5* and nothing was a problem. Read more

Hat off to two gentlemen who came to assist me in my move, they were champions. They helped to make my move stress free - A BIG THANK YOU !!

Great, I would recommend them to anyone. Worked hard and efficiently and delivered all that was promised. Very happy I chose them, lovely customer service too

Excellet service. the guys were very helpful

The movers arrived late and were not efficient at all. It felt like they were taking their time on purpose so that they could charge more.Also they only accept cash and asked to be paid before the job was over.My boyfriend had to go and help them to avoid having to be charged more and go faster. I would not recommend. Read more

Excellent service. I was contacted several times by The company to keep me posted on whereabouts of the van. They arrived promptly at the property and within a few hours they were unloading at the place of destination. Very friendly and professional removal people and would highly recommend. No hidden costs. Read more

The team were incredibly hard working and polite

Super fast and helpful movers. The arrival time did have to get pushed back in an hour but in the end I was blown away with how fast they moved my boxes out of the new place and into the new!

Very efficient, good service. Would recommended.

Great service, efficient and reasonable value. Good customer service by phone and email for the quoting and booking process, and they were patient while our moving date moved around a bit...!The only downside was our removals men on the day didn't understand English, so we had to do a lot of gesticulating and pointing at what had to stay and go and need taking apart and reassembling etc. It didn't affect how good they were at the actual service though, just the communication! Read more

Excellent service. Everything ran really smoothly. Would definitely recommend! Thank you!

I got three guys for the price if two. One stayed in the van making sure no parking tickets were issued. My past experience with other companies I had to do the second guy's job because the second guy stayed doing this so I was grateful for these guys. They were quick , on time, efficient and strong. No fuss and took care of my items both when picking up and delivering it up the stairs. They were in other words respectful and also lovely. Completed in time so no extra charges. The smoothest and best out of three different companies, thank you! I would definitely recommend them. Read more

The worst removal company we have used, considering the number of moves in a period of 27 years. Whilst the pre-move customer service was efficient and communicative, move day blew any hope of it being a smooth or good experience.Lazy, disorganised, inefficient and one of the two workers, barely lifted anything, didnt bring power tools to dismantle a bed. Instead took an hour to use a screw driver. A complete waste of time and money.One of the workers was young and new, didnt really know how to start loading the van in an organised way. His colleague. A veteran Removals Zone worker, provided him with no support or guidance, so its unsurprising we had to instruct.The result was still 70% of the work, we completed ourselves, which was most of the heavy lifting and moving work.It would be better to hire a person with a van rather than have used these guys.On the day, customer service harassed with calls during high stress, didnt listen to our concerns or the issues.Equally, theyve not replied to my formal complaint, so legal action seems to be the only next step. Read more

They broke items but refused to repair because they have an unreasonable 1 day clause to reach out. Everyone knows fully unpacking in 1 day is not possible. But one has to unpack to discover the damage. Read more

Many broken items including a particularly valuable painting, some items missing on arrival, have been told they had been located and would be returned to me on a particular day, but nothing happened and no response to further queries. Charged double the quote for half the work. Read more

Had an awful experience with this removal company and would not recommend them. the only positive thing I can say is the customer service team over the phone were professional, polite and patient, shame about the men they sent. we also paid for a dissemble and reassemble service that did not happen and ended up having to do this ourselves. shambles of a day Read more

Two men arrived, refused to move more than one item until I rang the head office to get them to call the men to do the work. Neither spoke much English. They broke furniture, ripped the fabric of my sofa and scraped paintwork and took chunks out of wall and wooden doors as they tried to get the furniture out. I definitely would not recommend!!!!!!! Read more

The actual people doing the moving were nice, but the company hadnt given them the correct information, they turned up expecting something very different. The estimated duration was wrong so ending up costing a lot more, and ran into the out of hours extra charge which was particularly frustrating when they were nearly 2 hours late starting. Nothing broken though, and the movers themselves were nice to work with, though I get the impression theyre not treated well by the overall company. Read more

The customer service experience was good. I received quotations in time and customer support execs were quick in resolving any queries. On issue was that they took deposit online but wanted rest of they payment as cash which is an inconvenience.But there are some challenges with their work force, which definitely needs addressing. The work force needs serious grooming:1. The workers were at all listening to what I was saying and were throwing the boxes here and there. They were ignorant of what boxes were fragile and what were not.2. On moving into the new place they requested to use the washroom, which is perfectly fine but they made a huge mess there and left it very dirty.3. They were staring and passing comments, whispering about or neighbours, especially women. Read more

They will quote you a price and then on the day they spent almost triple that time so that they can collect more money from you. And they will lock your things in their van until you pay. The people that came to move my stuff didnt even come with a trolley and the ended up breaking my desk. They would take one box downstairs in the lift one at a time then take 20 minutes to come back up again. They used my boxes to hold open the doors in the apartment building? What if someone took one? And the icing on the cake is that they dont speak or understand English!!!I ended up reporting them to the police and removing my things from the van myself one by one while they threatened and shouted at me. I paid deposit and thats all the money they will get from me after that experience. Read more

They lost some of my items and the removal staff were unable to speak English making it a very difficult experience.

Not a positive experience with the move. Would not recommend.

Although there were only 2 men and one couldn't speak a word of English, they worked very hard and I would use them again.

Terrible company. Awful service. Dreadful destruction. They are the worst. There is a reason they're cheap. The damage they cause will cost you more than the move.

The example other 'so called' removals service providers need to apply and follow.

Worst customer experience I've ever had.- over five hours late and ended up sub contracting the job- set wrong expectation with sub-contractors who were tired and angry when they understood removal zone had lied to them- could not remove my sofas when the expectation was set (in writing) from my initial enquiry, that they would need to remove the arms in order to move it (its also mentioned in the quote)- overcharged me (charged for x3 men when they only provided x2)- threatened me stating that there was no dispute process and that if I did not pay on the spot, the removal men would not leave my house Read more

Removals Zone was very professional from start to finish, my moving went very well and the team was efficient.

I choose the removals zone finding out from Compare move site

Arrived promptly and worked incredibly hard moving everything for us. The communication beforehand was excellent and we even got a 30 min refund as they were quicker than expected. Would recommend!

They were a bit rough and didn't speak a lick of English but they were nice guys and worked very hard to get the job done so I don't want to be too harsh. Quite cheap as well.

Good value for money, kept me informed at all stage

I will recommend this company and use them again. The service was good.

very efficient and very helpful and pleasant men

Appaling service. They arrived in the morning only to tell us that 1 guy had hurt his back then they went. We had to wait until 3.30pm for another crew to turn up. They too ages to load the van & kept complaining about the stairs & that there was too my h equipment to move!! Even though I had emailed the company a list of what there was to move & informed them about the 4 small flights of stairs, which they charged more for. After all we had to endeavour from them they then expected me to pay extra because they had gone over the 4 hours timeslot, which was down to them because they spent some of that 4 hours on their phone comlaining about how much there was to move!! I have never felt so stressed before & would never use this company again & I certainly wouldn't reccomend them to anyone. A very disappointing experience Read more

The service we got from Removals Zone was excellent from start to finish! From the booking stage through to the last items being unloaded by the team we have been very happy with the level of professionalism and the value for money we got compared to what we were quoted by other companies. We used a comparison site but although the team offered the most affordable quote they were always on hand for any queries and made the whole process very easy to organise. We had two pick up locations in London and a drop off 200 miles away and they managed it all in a day! Since they over estimated the time we then got a refund on the hours not used which we didn't expect and therefore was an even better deal than the original quote offered. The removal team were friendly and efficient and did a great job loading and unloading. Nothing was damaged and they took care when moving our bedroom furniture upstairs so overall we have been impressed! Read more

Was given a smaller van without tail lift as requested did not move all my items could not stack the van correctly & the 3 men made hard work for themselves

Super helpful, nice people and nothing was too much trouble

Very helpful and time efficient

Good communication throughout. The movers turned up early, packed quickly and promptly. Would highly recommend.

The guys arrived on time and were ok, but the office constantly called me as I was waiting for the sake to complete, surely as a removal company they are aware that there can be a delay while the sale/purchase goes through. Moving is stressful enough without being chased every 15 minutes for something out of my control. The extra 180 charge for a heavy item was also a bit harsh but by this time I was to tired to argue. Was extremely expensive but unfortunately did not have much choice as it was short notice, way more expensive than more experienced well known removal companies. Read more

They did an amazing job very helpful and very polite.

To be honest this was the only company I could get due to the fuel shortage. It wasnt a good experience and i wouldnt use them or recommend them. They did not provide the correct size van so only half our belongings were delivered, they broke my sons cot beyond repair and damaged our king size bed. Arguably the two most important items in the move were broken/damaged. They were slow which was costing me money. We were compensated 40 for the 375 cot. The van was cheap in price but I guess you get what you pay for. Disappointing service. Read more

The van was 5 hours late. The drivers were tired and fed up. They wanted to rush the job because they had clearly been working long hours. A few of our plates and bowls broke because they were roughly handled. It was quite a stressful experience! Read more

They were an hour and a half late, they were rude and not really communicative and they didnt finish the job of dismantling my bed so I had to get another contractor. Did they move the stuff, yes. Was it more stressful than it needed to be, absolutely. Read more

Excellent service from booking through to the removal day great customer service at the booking stage, and REALLY great removal guys, they were very fast and efficient, would happily recommend

Hard to overstate how terrible an experience it was using this company. Really, really dreadful customer service and the packers were appalling. The stress of moving was magnified to an enormous degree by the performance of the packers (late, too few, complaining constantly, left early, simply ignored loads of cupboards, didn't label many boxes) but especially of the customer service on the day. Such an awful experience from start to finish. We have made a complaint which has had no response at all, unsurprisingly. Read more

Messed us about all day saying their van had broken down and giving no information so I had to call repeatedly to ask for updates. Then when they finally got the the storage unit to collect items they picked up approx 15 items and claimed they were told by the storage unit they couldn't take any more - they did not call us to discuss this. Finally turned up 5 hours late with items we could have collected by ourselves in a taxi. On bringing in the few items they managed to knock a huge chunk out of our BRAND NEW flat wall and didn't say anything, just picked up the bits of wall and pretended it didn't happen. Then had the absolute cheek to ask for further payment and refused to give 75 deposit back. Read more

These guys are awesome. Super nice and efficient. Communication was great and they were so helpful. Price was also very good compared to other companies. Would highly recommend! Worth every penny

The removing people were very unprofessional and the move took a lot longer than planned as they are older and have an attitude. Bear in mind, they knew how many flights of stairs there were as I had to pay extra for the total of 3 flights of stairs.Tried to charge me a 80 fine because they parked on the road where they could have been fined - apparently it was my job to secure the parking, would have been easier to rent a zipcar and do it myself. Told them to come back to me when they get the fine.The van not only got parked in because there was no one looking after the van which was wide open with my possessions. They also smoked whilst sitting in front of the open van door. Read more

Excellent service, the moving team arrived on time, collected the items I needed and dropped off everything in excellent condition. The team was professional and polite

Excellent service, good company and would recommend.

They did a fantastic job. Very professional and hardworking. Thank you for making a stressful move 1000% better.

The removal men were polite my mistake was to not guide them because they didnt have a clue how to pack a van had I known what the cost would be I wouldve hired a van myself and get my brothers to throw my stuff in...that was the 28th of July today is the 7th of August Im still fighting to get through my stuff still trying to locate my microwave...it's a joke. And the money they charge is extortionate! Read more

Removal men did not take care of belongings: dragging boxes down stairs; dropping boxes when putting them down; limited or no use of protective sheets in the van for mattresses or items of furniture.Difficult to communicate with the delivery men, who spoke limited English.No invoice issued for additional waiting time, but payment requested on the day. No complaints about having to pay more (I was delayed getting to the move site), but when head office asked for feedback on the day, the delivery men followed me around the house. Read more

They only sent 2 guys even when I suggested 3, I gave them the floor plan of my new townhouse and a video tour of what they had to pack but when they got to my new house they said they wouldnt do stairs. Even thou they charged me extra for being 4 floors. My 66 year old mother, my husband and I all had to empty the truck with them. They didnt label any of the boxes so half the kitchen boxes ended up in the bedroom (that we carried upstairs based on their direction) and in the end it cost twice what they quoted. Read more

I would not recommend this moving company to others. When I arranged the move I advised that there was no parking outside my Flat but was parking around the corner they could use. They took a deposit but on the Day the movers were 3 hours late, they then proceeded to spend 45 minutes complaining they couldn't park anywhere despite us telling them where to park instead of parking and helping us move. I ended up cancelling with them as it was obvious they were not going to help us move and in the 45 minutes they spent complaining we could have moved all our furniture into their van. Despite not helping us they kept my deposit which is a bit ridiculous considering they did not help at all and were unprofessional. Read more

They advised me that they were due to arrive between 8am and 9am on the day to start packing etc. I thought that's going to be tight, so before the day I had packed everything into boxes, etc.I phoned them at 9.15 as they hadn't arrived, they phoned back at 9.20 to say only driver and van will be available as second man unable to work!They asked "Do I want to cancel the job?", but they had my deposit. I said No. Send the one person. But when will he be at the flat, can you get him some help? It ended up the driver (arrived 955) on his own till 4pm with my son and myself carrying most of boxes down and into new flat at the other end.They then wanted to charge me extra 190 for the packing materials they hadn't used, on top of full price for moving and driving. Then they conveniently forgot I had paid deposit and wanted full balance!The two guys that they provided worked well but wouldn't recommend company. Read more

I would not recommend them. Customer service was very poor. At time of booking they did not specify how the balance was to be paid. However, at the end of the job they wanted me to pay over 500 in cashon the spot without any receipt. I insisted I paid through my debit card, which they finally agreed . The actual employees who drove and loaded and unload were very good and polite. Read more

Absolutely would recommend, they were excellent. We had so much to remove and they made it seamless. And so reasonable in price - would use again definitely.

Absolutely. The team were on it, punctual and professional and swift in a congestion zone removal that was short on time.

Yes, they were very careful and completed the job smoothly. I will definitely contact them again for my next moving

3 hours after the job was booked, the removal job was delayed for 5 days because the van (their only one?) broke down. The 2 men arrived in a smokey, rusty van, without the agreed protective blankets for the items to be moved, and without the tools necessary to complete the job agreed. The packaging material ordered did not arrive and was later found to be 'out of stock'. Chaep but unreliable and unprofessional. Read more

They were amazing and so quick. Just great

Yes. Without doubt. I already have. The team worked really hard to load the truck from our flat. With difficult street access and a hot day they did a quick job and made a secure load. I was also happy that they did not want to underestimate or risk multi trips by sending a 12 ton truck to get the job done in a single journey. Unfortunately when we reached our destination a bank issue out of our hands meant that we werent able to unload till the following day. The customer service team made sure that we had the same truck and team returning the next day, to save unloading and loading again. This ensured we were able to make the unload as smooth as possible. A day late but easier because of this fantastic crew. Read more