Punctual and professional - arrived on time on the day and the movers were wearing gloves and masks. Quick and efficient and by far the most competitive quote out of all the companies
Absolutely amazing from start to finish . From first call to discuss the quote to refining it to the actual day of the move - they have been amazing . Nothing was too much trouble and made what could have been a very stressful thing, into something that was so seamless and well executed . Couldn’t recommend them higher !
Brilliant removal company would highly recommend
I was very happy with the customer service experience and friendly manner in which Neil and George interacted with me. Although the service was delayed on the day due to an unexpected hold up in a previous removal before mine, they were timely reporting to me about the new time and accommodated me well.
Friendly efficient service and well worth the money. There was only one heavy wardrobe they could not get up the stairs due to its size and the narrow passage.
Driver turned up on time and with his help, we loaded very quickly. At the other end, he was already at our new property and was a great help unloading too; this also was very quick and well within the hour time limit we’d set. All-in-all, it was a very smooth day and I would highly recommend them.
Happy to leave a review for this company as the service was impeccable. They were in time, quick and organised.
It took them a bit of time more to complete everything, but it was understandable as they had to disassemble and re assemble different ikea furnitures.
Overall very satisfied, that is why I recommend them to some friends who are moving soon.
Day when smoothly
Reliable, friendly and hard working
The guys were hard working, polite, professional and treated our belongings with respect. What more could you ask for?
Highly recommended. The team of Removal zone are very helpful and friendly.
Their quote was explained simply. I actually had to change details of the destination due to finding a larger storage unit. This was simple and they informed me it made the cost less. It was already very competitive at £100s of pounds less than other companies. The 2 men who moved everything arrived 5 minutes ahead of time and began work immediately. They never complained and were very fast workers. When we went to the storage unit, they arrived 5 minutes before I did, and I hadn't wasted any time. I very good company who I have already recommended separately to 2 other friends.
Love it - moving homes made more bearable! Guys were swift and helpful, would definitely recommend
Great value for money. Only charged for the time it took, so slightly cheaper than the original quote. We were worried that we would not fit everything in the Luton, but Nick and Jono packed it all in quickly and efficiently, both polite and friendly.
Very flexible, quick and efficient.
Guys arrived on time , and worked very quickly, very pleased with them indeed.
Highly recommend using them - they were reasonably priced and the guys who helped were very efficient and friendly. I will definitely be using them again when needed.
On time, quick, professional, and mostly Covid secure (one member of staff wore a mask, the other didn't, but he stayed mostly downstairs). Would use them again.
Prompt , very effective and rapid service
We had a really good experience of the customer service on the other end of the telephone (I saw other reviews that complained about this part, but my experience was super polite, very efficient, answered all my questions, etc.). Our two moving men were also super efficient, really friendly, and very patient when our seller took an extra two hours to vacate the property...
Accurate quote, quicker than expected, just easy and helpful all the way through.
Really good. Professional, friendly and flexible
Excellent no-fuss service.
The guys were professinal and helpful.
Although the Team arrived a couple of hours late, once they'd navigated themselves through the horrible traffic they did an excellent job emptying the house and delivering the goods intact!! They are highly recommended!
I could not be happier with my removal team. They were brilliant, didn't speak much English but we managed to have a laugh whilst moving my 2 bed flat from London to Wales. Nothing was too much trouble. They had the luton van loaded in less than hour - INCREDIBLE!!! The whole move plus unloading was done before 3pm. Not a single item (and i have a lot of fragile stuff) was damaged. I have moved many many times and it has always been horrible but I actually enjoyed this move. Can't thank them enough
Very helpful, everything went smoothly.
Excellent experience with Removals Zone, the team was professional and worked hard to move everything carefully even as we were delayed by slow lifts in the new building. They also dismantled my couch and bedframe for disposal with no issues.
Highly recommend for your move or disposal needs!
They were great, really helpful team, on time and cost and length of service was exactly as quoted.
Brilliant company. Polite, hardworking and very ethical. The two chaps coming to help were amazing and very kind. Definitely recommend them and will use them again.
Arrived on time, the move went smoothly
They arrive mostly on time and they work quick.
Nothing was damage so I am happy.
Very good value!!! Excellent work
They provided me with an amazing service. During all the process I've been given detailed information. The removal team was very professional and nice specially with the high temperature we've experienced that day. I highly recommended them and won't hesitate to call them again when needed.
I was really satisfied with the service. Customer service was really responsive.
The two men (Ivan and Nidecho) didn't waste a single moment and worked hard throughout the whole day.
They made everything really easy and took no time at all.
They did a fantastic job. Loaded up a 2 bed flat, drove across London and unpacked in just over 2 hours. Would use again and really recommend.
Really great service - efficient, quick and careful. Excellent communication and super helpful office staff - great value and transparent on costs. 10/10 would use again. Thanks!
Very nice people, punctual and professional
Brilliant service, nice guys who were helpful and efficient. Excellent value for money too- would definitely recommend.
Service delivered in time, with professionalism.
It made our move so much easier!
Would definitely use this company again in the future.
Really great company made moving an absolute breeze too would highly recommend them and would definitely use them again if I need to move again. Very professional and friendly service they even arrived early bonus!
Very good service. They arrived on time and were very efficient. The van was big (it was more like a truck actually) and in a very good fit, and the people who moved my belongings were very kind and polite.
Quick and easy!
Thank you so much for helping us with last minute booking!
Much appreciated,I definitely recommend this company.
I moved from London to Manchester with all of the contents of my flat. Removals Zone provided me with the best quote and were so helpful throughout the whole sales process. I had a lot of questions but Neil and others on the team really took their time to make sure I was comfortable and had had all of my questions answered before taking the deposit.
Removals Zone called me the day before my move to confirm everything and to check that I didn’t have any more questions and on the morning of the move, my man was half an hour late but they called me to let me know.
The move itself was so smooth, I only booked one man (Yannis) so I had to help but he was very happy to do as much as he could on his own. He was really polite and helpful and as we were packing most stuff into a garage he was really good at making sure we slotted everything in in the most efficient way.
When he finished, the office called me and informed me that as he’d finished an hour early the final price was even a bit cheaper than the original quote! Every other time I have moved with man and van businesses I have ended up being charged more at the end so this was a very welcome first!
very fast and great. Did the best to fill the van as there was a miscommunication with the size of the van. Very fast. A few bits of furniture scratched as they didn't use sheets. But were very good at getting everything up a few flights of stairs.
Service and communication is best and everything done smoothly and in time. Proper communication prior and at the end of service.
They were truly amazing! They had fantastic customer service, they get back to you almost instantly and make you feel at ease about your move :) I would highly recommend!
Very effective company, I was in another country due COVID and they moved my things in the UK quickly and with no issues.
The guys were very nice and punctual.
Nothing was broken. They were happy to wait around while waiting for the keys. They were masks and siuts the whole time and were great with social distancing. Would recommend to anyone wanting to move home
Really positively impressed by the quality of the service from start to end! Friendly customer service throughout and no hidden cost. I had to organise the removal from abroad and was not there myself, so I'm really happy it went so well and would recommend this service to anyone.
Very helpful and responsible, will recommend without doubt
They were quick to answer. The process of moving was very smooth and we are happy that we chose them. Would recommend to everybody.
Great service. Trouble-free move. Good price.
Fantastic service, would definitely recommend
Highly recommend them, very fast and efficient team that were quick to move everything, transport and reassemble flatpacked furniture. Very friendly and highly responsive admin team as well.
Fantastic service. The guys were brilliant at getting some very heavy and large items out of a very tight flat. Arrived promptly, worked hard at removing and were great at putting all items in the requested rooms at the other end. Would highly recommend.
Really good service from the guys professional and carefull with all my belongings.
Very smooth move. Responsive company providing a detailed quote, called the night before to make sure I was ready, movers were professional and efficient. Would use again.
The team moving our items were polite, kind and very hard working. They organised the van to maximise the use of the space to try and get everything in one load. They were carefully with items of furniture and secured them properly once they were in the van. Very nice people.
Great communication with the company and excellent removal team!
A great bunch of guys. We had everything packed up and ready to go so they loaded up the van quickly and unloaded the boxes and furniture exactly where it was supposed to go. They did show up later than expected though, but whatever they lacked in punctuality they made up for in customer service and value for money.
I can't recommend Removals Zone highly enough. Their customer service was great, their office team were very responsive and gave us a great value price. On the day, their two-man team worked quietly, non-stop, with no complaints or fuss to efficiently load and unload the van. They manoeuvred a number of awkward pieces down the stairs and had their own tools to disassemble and re-assemble a wardrobe that wouldn't go. Top stuff - 5* service
We got a quote for two trips and 5.5 hours, which we thought was quite a lot. We feared that the movers would waste a lot of time. We were very pleasantly surprised when the movers managed to fit all our things into the van in one go and completing the move in exactly 2 hours. No time wasted and we paid only for the 2 hours (+tip which the movers deserved!). Would definitely choose this company again.
Great service, would recommend to anyone.
Absolutely excellent service. Highly recommend.
Guys were amazing, came on time. Even though they were very quick with removing items from the house, they took good care and attention with all items so that they wouldn't be damaged.
I was really pleased with the service.
I was very happy with the removal men who were on time, professional and helpful. If I were to move again I will use this company again.
Yeah they were great. Let us know when there was going to be a short delay, the guys were friendly and quick.
The team was in contact all the time, everything went smoothly. Great service.
Great service, very quick and professional. would recommend
Great service. Will use them again.
The move took longer than estimated but it was done neatly and carefully and without issues.
They were good. Despite booking 2 men and a van 3 guys turned up. All worked hard and they made it clear they were providing an extra person so suggested they should be compensated for it. I had read reviews about similar situations so knew what to expect. We gave them what we thought was fair and they were happy with it. Despite the extra money it was still very good value for money
Excellent service; both movers were efficient, polite and very careful with our things. I would recommend this service to others.
Very efficient and polite moved everything quickly.
This was for my daughter's move from North London to East Midlands. Well done with minimal fuss and great help with dis-assesmbling and re-assembling wardrobes that would not go uo the stairs. Also came in under budget. This firm is very keen to do business and did it well. Thank you..
I found Removal Zone very easy to deal with. They were extremely quick to respond to emails at all times of the day, their pricing was clear and they were flexible when the move took longer than anticipated.
The 2 removals men were great, very efficient. Worked non stop for 4 hours and managed to fit all of our 2 bed, 3rd floor flat into the Luton van!
Good and helpful service. Did the job well and on time.
A little late in arriving, but very impressive with the team’s service on the day. Customer service is incredibly responsive. Would recommend and use again.
Fantastic service. They arrived early and were incredibly efficient at packing up and moving my things. Highly recommended.
The team was absolutely helpful during the move. Before the move I got calls from the team with updates and it just made me feel at ease that they know what they are doing.
Second time using their service and it has been excellent. They are my go to removal company now and will recommend that to my friends
Very good service .. my move was quick and easy. The response and service of office was very good. Will definitely use them again if need be.
We were kept informed at every point, even when the guys were caught up in a traffic jam. Also the two guys were so good and effecient that we had our quote price reduced. Would certainly reccommend. Pat & Jo
On time both ways very courteous staff the cheapest of all nothing was broken or stolen well I will highly recommend this company.
Really nice company as a whole.
Great service and best price
Good value for money, fast and good quality of service.
Very fast great guys
Really helpful and efficient
They were all so helpful!
Brilliant and efficient service.
Excellent customer service over e-mail with the quotes and advice. The two removers on the day worked very hard and were very polite. The price was very reasonable, I'd definitely use them again.
Very polite team, everything went smoothly and much quicker than I anticipated. No damage done due course. I would recommend their services.
The two gentlemen were kind, polite and very helpful.
professional service and hard working
The guys on the day were great
Overall very pleased. The guys were efficient and helpful.
RemovalsZone were great - they answered all my questions very quickly and were easily reachable on email and phone. On the day the men were efficient and professional, taking extra measures to stay safe becasue of COVID-19. Thank you
Great service, and dealt well with delays on the day getting the keys.
They arrived later than their time slot, however when I called the office they followed up to let me know about their arrival time. The movers were courteous and fast!
Removal Zone was professional and the guys very helpful. They were a bit late because of traffic but were we when finding them on the other side. The move went smoothly and they took care of our furniture very well. Only downside, which was in the small print but I hadn't noticed, is that they only take cash on the day so I had to go and withdraw money in a hurry. But overall it was a good service at a very good price!
Efficient, good value, hard working
Very efficient once they got going, although one of the drivers was smoking around our things while loading the van, but stopped as soon as we asked. One thing I would mention is there didn’t seem to be any covid precautions eg gloves or hand sanitiser.
Great customer service before the move, and the move itself was very swift and efficient.
Good value for money. Did what was required
Professional, on time, careful.
Excellent customer service, friendly and fast efficient service.
Great job! They moved my items with care, I am so happy for the service and the good communication with the office and the staff.
Great service, reasonably priced, and moved us in quickly and efficiently.
Lovely, friendly, hardworking staff very time efficient!
My move was mostly prepacked so didn't require great care but they were easily available when I needed to discuss things prior to the move and on the day were on-time, with a large clean vehicle, hard working team, good value.
Very friendly and quick service
Relatively small company with competitive prices and good customer service.
Good value for money, friendly service.
The client service upfront was amazing. The delivery team on the day was running a bot late, but very understandable. The team was quick and efficient with our move.
Perfect service but my apple watch got missing from the charger
Quick and easy. But when they got a bit lost due to traffic diversions, head office wouldn't allow me to speak directly to the drivers - therefore took more time. But was eventually resolved and got moved with good price for the time it took moving 50 miles. I would recommend this company for moving up to a 2 bed house/flat but no bigger than that.
Just a big problem with the language barrier which made the move longer so cost me more.
Good value for the money, but at the expenses of some damage to our stuff.. All in all it wasn't bad, you get waht you pay for...
The men on the day were nice and count time was acceptable. I give 4 stars because of some of the furniture were damaged.
Super efficient and fast, everything was done within an hour. Only issue was that they briefed us with the licence plate of the van ahead of the move and sent a different vehicle on the day without informing us. Also the removal people did not get our address quite right but luckily we were able to walk 5 minutes down the road and direct them to our property. Between the drivers being a little lost/confused and it not being the van we expected, we were initially worried that it wasn't legitimate. Thankfully the team on the phone were helpful enough, but I was honestly still concerned about putting all of our earthly belongings into this van. Overall though, we wouldn't have found a cheaper price than this for our 1-bed move, it all worked out fine and would use again. Thank you.
Driver was really helpful and on time.
We had three guys helping us to relocate 190 miles up north. Guys were incredibly fast, loaded within one hour and unloaded even quicker. The only issue we had to wait for them for 4 hours as they broke down on the motorway. Otherwise it’s good and professional company and can highly recommend to everyone. Also very cheap. We paid half to what other companies were asking. So very happy
Satisfactory service from the whole team and support during the whole moving process.
Cheaper than other companies, and hard-working guys.
Great service, quick move, and everything arrived in one piece.
Removals Zone quite reasonably priced and good customer service.
Movers were great, company itself not so much. The original crew didn't arrive after 3-4 hours, so an alternate one had to turn up. There was some miscommunication with the office about travelling in the van (they initially said I could, on the day they said I couldn't).
The actual removal itself was really good, couldn't ask for better.
Cash only inconvenient. Many boxes ripped (I've no idea how was that possible).
The lads turned up to move our furniture - you get what you pay for. but i would have expected them to be at least wearing face masks and a few rugs to protect the furniture would have been appreciated. Otherwise the guys were friendly and efficient.
Overall it was good however the removal men damaged some of our furniture as well as a wall in our new property. We only realised this a few days later so could not say anything on the day.
I will be in touch with removal zone about this. It was an expensive piece of furniture and we will have to cover the cost of the damaged wall.
Good service and two efficient and friendly movers.
They handled the furniture generally carefully, but unfortunately left marks on the wall when they carried a sofa up the stairs. I paid by the hour as opposed to a fixed price (which the company also offered), which turned out to be more expensive - therefore value for money was okay, but not great.
I'd consider RemovalsZone for another move along with other companies.
Removals Zone had great customer service, they were quick to respond, easy to get hold of and transparent. They communicated clearly. Also they delivered on what they promised including time of arrival and price which is very important.
2 issues: 1) We wanted to move as quickly as possible & when we were quoted for 9 hours of work we didn't think anything of it, however, on moving day the house was 80% packed up in 1.5hrs. We told the moving men we'd go on ahead & meet them at the new property. Because we knew how far along they were we expected they'd be 1-2 hours behind us. In fact they were 7 hours which was a complete exaggeration. We didn't mind paying the money but it was clear they were buying time to ensure they were paid their full fare.
2) Major issue. When we were in the property helping pack-up, each plate was meticulously wrapped, everything being placed properly in each of the boxes. However when we unpacked in the evening it was clear things had been thrown in boxes. Fine overall apart from - toilet brushes thrown into boxes with toothbrushes (& toweling + other random items). The thought still makes me sick - throw toilet brushes away or worst case put in sealed bag
Their customer service was very good; they replied to any enquiries promptly. The two men who did the removal were very good. I was assured that I had been given a fixed price that would not change, but at the end of the removal day I was suddenly, with no prior warning, charged more for a short period where keys were handed over and a contract signed. They waived the extra charge after I complained about it, but it's worth bearing this in mind and asking them about hidden charges in advance.
Good, not great. The professionals were kind and flexible enough. They could have been a little more careful when transporting the objects, as some items were slightly damaged during the move.
The delivery men were very polite and courteous. They were 2 hours late and we received 2 conflicting reasons for this from customer service and the delivery men.
Due to the lateness we got stuck in traffic and then a delivery man required to leave dying delivery for medical reasons but returned shortly. This was okay, it just required extra work from me and it prolonged the process in which I was charged. I was quoted 2 hours and ended up paying for 3 due to the above reasons. No discussion or alternative was offered doe to ‘terms and conditions’ which was unfortunate.
It was less than what I expected, van was very late over an hour late, and quite unprofessional.
The team were late, they didn’t take care of our belongings, and despite me explaining which items needed wrapping/carrying/stacking carefully the team didn’t take note. Our very expensive marble and gold bar trolley was wheeled along cobblestones, damaging the wheels, scuffing the paint and nearly shattering the marble on top. Boxes clearly labelled as fragile were balanced precariously. A box of glassware was dropped and since sending detail of the breakage the company has gone completely silent, not returning our emails to arrange compensation. We also never received the receipt we were promised of the job.
It was booked for 3pm but didn't arrive until 5:40.
They called at 3:30 to say they would be late and arriving within 60-90 mins but when they didn't show I had to call to ask, 30-40 mins later they arrived.
The 2 guys that moved our things were okay and did the job quickly.
The customer service is good but the actual service is not. They were slow and wasted time that i had to join the team in loading some of my things. The waste in time led to additional hours which i had to pay for.
Came without blankets for furniture; ended up having to bubble wrap everything so that it doesnt get destroyed in the van; and still had some damage.
Refused to take all items, and had to order a separate Addison Lee van to transport the other stuff while there was enough space in the van
Very helpful, organised and professional office staff, I can't unfortunately say the same about the removal staff on the day of the move. As a single woman, I was left feeling very uncomfortable by two men who didn't seem to know how to behave in a professional way! It was not a very enjoyable experience and I will not recommend this company!
Three and a half hours late on packing day with no phone call or email. I had to phone them 3 times to try and get an update. Poor communication on the 1st day from the packing team who were unfriendly.
Second day team were much better and very efficient and friendly. Worked quickly and most furniture arrived the other end in good condition. My sofa had dark marks all over it where it had been stood up in the van. These stains have not come out.
They tried to overcharge me over the phone when it came to paying on the second day.
The value for money overall was good but I would not use them again due to poor customer service.
I will not recommend them in the future
I lost important screws for a dining table
Which has not been re assembled although I pay for it
The night before they called me and asked to change the pick up time by 2 hours earlier, which I couldn’t, then they asked for 2 hours later, so I said ok but they had to be on time. This was frustrating as I purposefully booked in advance to get the time I needed as I was coordinating a number of people from abroad. Then on the day, they were over 2 hours late (4 hours later than my original booking!) with no communication to tell me they were running late so I had to call them. Then, they also said they could not accept payment of the balance by bank transfer even though they had already accepted the deposit by bank transfer?! They should have communicated this to me as I had already told them I live overseas and my UK debit card isn’t working which is why they accepted bank transfer for the deposit in the first place. So in the end I had to call a friend in the UK to make the payment for me! I found the whole experience very stressful and unprofessional and will not be using again! They knew I am overseas and 8 hours ahead and I ended up staying up to the early hours to sort this all out. They didn’t even confirm when the job was done either.
I called the office on the day of my move as my movers deliberately wasted time and moved things slowly, stopping for cig breaks 20 mins in. The man i spoke to was lovely, apologised, told me they would stay in touch by email, thought he may be able to compensate me as i had paid for the extra, unnecessary 30 minutes otherwise they wouldn't unload the van, and said he'd send a receipt. I have never heard from them again. My stuff was all there, and no breakages, but really was far too stressful an experience. (they didn't even ask if i wanted them to wear masks etc). I wont recommend or use again.
Quick and friendly communication, however the decision to dispatch a 2-man team for a 2 bedroom apartment proved highly problematic and a good removal company would not recommend this approach. The first team worked slowly and showed little professionalism as they did not carry boxes upstairs until one of them hurt his arm. A second team did not manage to finish on time and a third team, all consisting only of 2 men, had to finish the job on day 2.
The movers dragged furniture along the floor creating scratches on a new floor.
The overall experience tainted our joy of moving to a new home and left an unpleasant aftertaste.
The pre-move customer service was good and the staff over the phone very polite.
But on the day, the removals staff were rude and packed my items extremely carelessly. They dropped fragile items into boxes with no protection, even when I asked that they be careful. They left my boxes unattended for long periods of time in a busy street in central London. And despite having recommended several parking areas, they parked carelessly in a no-parking zone.
I would not recommend this company.
Unhelpful and unfriendly. Didn’t seem aware of what the job was. The van was way to small so they did two trips which was fine but then they made a big deal about having to do a second trip. They didn’t seem to know the job was and seemed very annoed that they had to dismantle the bed and take the washing machine and fridgefreezer. They damaged our sofa shoving it through the living room door way and made a hole in our wall at the same time. Everything was a problem or issue and it made the whole day even more stressful than it needed to be. I would not recommend or ever use again.
Driver on the day (removal man) was unhelpful and rude with an attitude as he did not want to work. Assistant, who dropped picture infront the eyes, then refused as he dropped it. Unhelpful and will never recommend this man, not sure about this company. Unreliable
They were very late and delayed the whole process where I was at risk of paying a fine. Additionally they were quite rude and hostile whilst moving.
All staff I dealt with were polite and very accommodating. However, cheap initial quote which more than doubled on the day of the move (apparently this is quite common for this company as advised by the porters). The move should have taken 3hrs but ended up taking 6! They arrived an hour late with 1 man short (asked for 3 men, only 2 arrived). Also, one of the movers had to run a personal errand on the day of the move leaving me to move stuff and then pay for the privilege.
I cannot recommend removals zone if you are planning a house move. We specifically hired this company and requested they wear full antibacterial suits - this was the only reason we actually chose the company. This is due to me being clinically extremely vulnerable to COVId. On the morning of the move they told me they did not have the suits available, and if I wanted them the movers would be 3 hours late. 3 hours late was not an option as the house had to be vacant by 2pm (they said they would end up arriving at 3pm if they had to wear the suits). One of the movers did not wear his mask over his nose also. On top of this they have very badly damaged our large chest of drawers, it’s clearly been dropped as all of the drawers have broken in half. There is also large gashes taken out of the painted wood on the corners. While the guys who did the move were nice guys and very helpful, I cannot recommend this company.
Removal team didn't speak English and appeared surprised by the number of stairs even through this had been clearly communicated. Wore no masks at any point. Took a long time to move anything so ended up moving a lot of the boxes myself. Central office then phoned up to say the balance needed paying is cash or they wouldn't unload which wasn't communicated when the deposit was paid online. Poor service would not use again.
They were more than 5 hours late. They didn't offer any apologies or discount for that. The movers were very slow.
1. I explained the amount of stuff I had to the office, specifying the number of boxes, and knew that it was not a large amount, but was told I would need 2 luton vans. Upon arrival, the team was shocked at how little I had when they had come with 2 vans. It barely filled half on one luton van. So I have ended up paying extra money that wasn't needed. When I said this to the company afterwards, they told me the removal team told the office I had less boxes than I had stated. Why would I say I had more than I actually have, to end up paying more money??
2. Importantly, and very seriously, NONE of the men who came to do the job were wearing a mask or any type of PPE. No gloves or hand sanitiser was used while handling my items. And no mask or gloves were offered to me, as was stated would be the case in an earlier email. This is a serious breach of current guidelines and could potentially have put my household at risk. I am very unhappy with this, as I specifically chose this company due to the precautions you said you were taking currently due to Covid 19 which assured me that myself and my household would be kept safe.
All was OK until move out day. For a 2 bed rented flat (limited furniture) located in a small close in London, they sent a transport truck. They were then very unkind regarding the parking situation - upset with us for not reserving enough space for a 7 ton lorry.... the packers literally threw our belongings into boxes, wrapped one - i repeat one box worth of items only in single sheet paper (our collection of Belgian beer glasses) and didn't use the massive roll of bubble wrap they brought, which we were charged for. They mixed electronic items with open bottles of shampoo and toiletries. They didn't bring tools even though we'd ask for a disessembling service. They didn't bring pens to label the boxes (and therefore didn't lable any of the boxes), they were overall very unprofessional and pretty incompetent. The actual movers were OK and things on the move day were exellent. The cutomer service was shockinly poor after we made a complaint about the packing. It took nearly 2 months for them to give us a very measly discount, we received no apologies and were very stressed by the whole thing. Terrible company
Very bad experience
* They arrived with 7 box for a whole flat while I told them before that It would request at least 30 box
* One of the guys very inexperienced puffing all day
* A chest of drawers has been damaged (a refund a 20£ provided)
* Half of an expensive bottle of rum pour in a box because put in a wrong way
* One bathroom cleaning product broken because put in a wrong way
* Cutlery and hangers left in the old flat
* Customer service in bad faith arguing that it is my fault if it went wrong
* customer service threaten to pursue if I do not pay on time (which I did...)
This company will massively under estimate the job, despite a comprehensive inventory, leaving you to pay much more then expected. Packing &moving a 1 bed flat one mile took 15 hours (estimate was 8!), & job not finished in that time had to pay £300 extra, job not completed & the poor removal men were wrecked & overworked. Very poor customer service, immoral management. Avoid.
Unfortunately this moving was disaster from beginning to end. 1 bedroom flat with minimum of furniture and all stuff ready and packed, took about 7 and half hours time to load and unlikely ad with crew not coming back for up to 10 minutes between single items, dismounting bed and sofa for couple hours, it took them even longer to put it back together with loose screws, upside down parts and everything was moving and squeaking. The last drop was wardrobe which fall apart, shoe cupboard with broken legs and chipped mirror. We had to throw these thing away and dismount and mount again all the rest of furniture so it will be in usable condition.
The only positive side was the kind customer service, although they weren't able to help during the moving process.
Very poor service
Not a good experience. Walls and property were damaged. Would not recommend.
Removals Zone turned up at 8am at my Highbury, London address and I had to leave at around 11am as I had an appointment with TalkTalk Engineer in my new home. The two removal men and their vans never showed at my new home in Epping until 9:45pm in the evening the same day. I was then called by their manager and he increased the price by £738 British Pounds and bullied plus threatened me that if I did not give him my card details, the two removal men would not offload my furniture and belongings. I am a single older man of 74 and had no option at the time but to give them the account details. The first estimate was for £645 then increased several times to £1053, £1156 and the final payment was £1620.35.
My Longinnes expensive wrist watch is missing plus an a one pair of designer spectacles They also left many of my other belongings in my previous flat which I had to arrange for a Man a Van to deliver to my new home incurring extra expense. I do not recommend this company of removals to anyone else.
Thought it appropriate to charge for extra unloading time after turning up 2 hours late
Used their packing and removal service.
Packing was terrible and draws where tipped into boxes and my shirts and suits dumped into a normal box all creased.
Quote that was given was put up by a quarter even though I was not moving any beds or wardrobes because I told them I had 3 children.
Day of removal from 2 bedroom ground floor flat to 3 bedroom house took nearly 6 hours as boxes where not labelled and men very slow and charged an extra £250 for overtime.
Would never use again or recommend.
Update 29th January 2018 - 2 weeks post move. Removals Zone has got in touch with me since I posted my review, and apologized for the problems I had. They have gone out of their way to do what they feel is appropriate to make things right. I have received a further discount on the fee I paid. So for the damage and issues I had, which I provided photographic proof of, I had a total refund given of £40 off my fee. I appreciate that they have done this, and acknowledge their desire and willingness to try and fix things. However, this doesn't change the fact that I didn't have a great experience and I wouldn't recommend using their services to my family or friends. I love supporting independent businesses and I hope that they can put measures in place to ensure that moving forward these sorts of experiences don't happen for other customers and they can improve their business. Wish them all the best
Original feedback: I was disappointed by the service on the day. The admin in lead up to the move was good. But the movers themselves didn't take good enough care, 3 items were damaged, one was overlooked and missing - found the next day in their truck upon my querying - and it was damaged. They took longer than they should have and were dealing with other phone calls etc. on my time. They weren't particularly personable, but ultimately got the job done I suppose. The office begrudgingly agreed to reduce my bill for the damages incurred, at my absolute insistence, before I paid the balance of the bill. The whole experience just did not feel very nice at all. I had to pay the balance of the bill straight away, that evening, like they didn't trust me. Whole thing left me with a bad feeling. I wouldn't recommend.
The customer service team have been fine so this isn’t feedback about them. The removal service men however...
They showed up, one on the phone, didn’t say a word until we’re inside the flat.
He then expressed concerns about the parking (30 min limit), I told him it was fine if we went over by a bit and got a ticket id deal with it. He then spent the next ten minutes on the phone.
They start moving stuff - moaning, grumbling the whole time like this is the worst job they’ve ever done - and not a single other word is said to us despite repeated offers from our end to help to speed the process up. We end up moving stuff into the street & hoping for the best.
I then get a call from their office. They’ve “decided” not to move the sofa bed (listed in the inventory)
On the day of the move.
My partners parents arrive, eventually his dad tries to move it himself and they give it a half-hearted attempt to move, but by now they’ve packed the van poorly and there isn’t really space anymore without unpacking.
We end up hiring Any van to come pick it up at a later date who got it out in 2 min. Removal Zone gave us a half hour discount, not enough to cover the additional cost.
They disassembled the furniture, brought it to the new place and said that they were not able to reassemble them. The company said that they need to send another team to reassemble the furniture at an extra cost.
They also threat us not to download our furniture because I did not agree to pay the extra money they were asking for.
Also, the team who came to our place could not speak english. One of the guy had to translate every single word to the other one.
I would say take the more expensive quote from a more trustworthy company. These guys ended up costing me twice as much as a more expensive moving company would have cost due to missing and damaged items; and the quote doubling on the day.
While they seemed helpful throughout, my quote ended up doubling on the day of service. I have requested a final itemised receipt showing the breakdown of this three times so far and still have received nothing (payment has to be made over the phone before they unload your goods).
An expensive speaker (value £250) went missing and they refuse to acknowledge it, simultaneously arguing that they are not responsible for anything that is missing!? And also claiming that they 'remember clearly' delivering that one specific (expensive and easy to sell) item.
They also damaged two pieces of furniture and have offered a paltry £40 compensation (and only because I was able to produce both an inventory of all items to move and photos of the items pre-damaged and sent to them before the move).
They did accept liability for a vase that was broken.
We booked the full packing service, with furniture dis/re-assembly to reduce our stress on the day and they quoted 5.5 hours in total. The office staff were communicative and professional throughout this process.
The service itself was abysmal:
- They took over 12 hours to move a 1 bed flat.
- They were maskless throughout.
- They didn't reassemble furniture as paid, and left a lot of items at the old flat - too much to fit into a car so we had to hire a second removals company.
- They broke over £500 work of items and caused damage in the old flat which is having a severe impact on our deposit.
Upon receiving the complaint - with photographic evidence - they either said that the team doesn't recall most of the items they broke, that we should have told them not to gauge huge scrapes through the walls in the flat and hallway, or that we need to make a further payment to have the claim considered. They agreed to waive the further payment as a 'good will gesture' but have completely refused any responsibility.
One of the worst experience I have had with a removal company. Boys who came for removals didn't know English. It was simply impossible to get across. I must say boys were nice. However, they weren't trained. When oredering the removal, I requested for video review of my apartment for removal but the person who booked said it's not needed. On the day of removal the vehicle they sent end up short of space!!! I have to rebook another vehicle for next day!!! I was furious to say the least. My Ikea furniture wasn't reassembled properly (offered the assembly instruction booklet to boys - declined) and got damaged. All the time the company was bothered about their payment, not service! I wouldn't recommend anyone to use their service in near future. My opinion from the experience I had.
Terrible, late, poorly organised, rude, money grabbing, disgusting customer service. We were drastically misquoted for the service required (I suspect on purpose) requiring 4 trips between our old and new property in the too small van which was not loaded to full due to concerns about over loading. If our move had not been local this would not have been an option. The removal men turned up an hour late on packing day and left two hours early having run out of packing materials - packing and dismantling of furniture was not finished. They arrived two hours late the following day and did not leave until 10:45pm having not rebuilt our furniture as quoted for. When I asked for fair compensation for the poor service received by the customer service representative who demanded payment on the day of the move, I was told I was bargaining and accused of never having intended to pay the full balance despite having made all other payments up front. £50 is not fair compensation for the appalling service we received which cost over £1500. DO NOT USE THIS COMPANY!!!!!
# I email them each items in details & quotation was for 4 hours including disassemble& reassemble 1sliding doors cupboard, 1doublebed, 1study table
# Very unprofessional (smoking & talking over the phone while carrying items) # When they started to drag and push fridge, I said why are you not using trolley, then 1 of them went to van & return after 15 min & said do not have trolley # they dropped washing machine & damaged back cover. Then I call to removals zone’s office to ask why did they come without appropriate tools, Then said trolley was broken in previous job. # Took 5.5 hours just to load (2 sofas, 1 normal fridge, 1 sliding doors cupboard, 1 double bed, 1 study table, 1 baby cot bed and few boxes). Then I realize why did not bring removal trolley. # Due to poor quality of work I told them not to reassemble sliding doors cupboard &study table. Pick up to drop off took 12 min. As soon they arrived to drop off address, I received a call from Removals Zone office, asking for 7.5 hours payment in cash only & gave me 3 options: Pay in cash for 7.5 hours to complete the job or Pay in cash £200 & they will left my belonging outside or They will take my belonging to office
Turn up with 1 experienced and 1 brand new removal bloke. This meant it took double the time. In The process they damaged a wardrobe & fridge freezer. We came to find out they were not insured to move the American Fridge freezer and should have actually refused to move, instead they decided to continue & then damaged it.
Their customer service has been poor & refused any sort of compensation apart from a discount on my next move with them. Safe to say I will never be using them again.
Awful experience. They stacked the trolleys at our storage unit too high on multiple occasions. We had one chest of drawers fall off and crack. They then dropped two boxes which totally smashed. One was labelled as fragile as it had two laptops carefully wrapped in it. Both smashed as they fell onto concrete. Removals Zone refused to pay out for any of it, citing terms and conditions we had never been sent that said they wouldn’t pay for: anything electrical, any box we packed ourselves, anything bought from ikea, anything under £150 in value. They also didn’t use any dust sheets for the sofa or mattresses, even though this was meant to be included in the price. The worst removal company I have ever used.
Aside from the moving van did not fit my 1BR flat contents and the move taking two days, the moves broke my glass table and won't respond to the claim I submitted seven weeks ago.
262 Poplar High Street
Worst removal company I’ve ever used, late, rude, slow and made moving even more stressful
Awful awful service!! Would never recommend to anyone. Customer service is the worst of any company in any sector I’ve ever encountered. Huge regret choosing them.
They were painfully slow at moving, often carrying one light box at a time. They only half-filled the van meaning additional trips were required.They tried to refuse to move our wardrobe because it looked difficult, even though we had successfully moved it ourselves on a previous occasion. We were then charged extra because the job took longer than the quote time.
Do not trust this company. I supplied detailed information about my move and they quoted me two hours. 3 hours in and arriving at the new house the movers stopped work and the office called to demand an additional £116 as my flat was on the top floor and that I had heavy items (a chest filled with books that had previously been declared). None payment would have resulted in my stuff being left on the street. Total cowboys.
Very quick at replying before the move. However after the move when they smashed up my tv and garden table they have proved very difficult to get in touch. Attempting to absolve themselves of any responsibility for the TV, saying that it wasnt wrapped in bubble wrap (it was) and that as there is no exterior damage (the screen is smashed) they cant help.
Really disappointing as they were very pleasant to deal with up until this point.
After finally replying to me they offered a paltry and frankly insulting amount as compensation which would barely cover the delivery cost of a replacement TV.
They broke a few lamps and plants I had. They waived responsibility and even though the damage totaled up to more than 800 pounds, they only offered 80 pounds. This is completely ridiculous. Additionally, they took a far longer time than they quoted despite reassuring to the contrary. I would be incredibly reticent of going with this company. Additionally, they were dishonest in charging me for their time. They charged me for an extra hour even though they were late.
They are very dishonest and In my experience with removals companies there has been none that has left me with as much frustration as they have.
Different smaller vehicle, moody staff, no English, broke legs on dining table, broke chest of drawers, broke all the feet on the bed, damaged hallway. Couldn’t fit everything, changed time and vechicle last minute, no insurance, still charged full price and are ignoring us.
poor service, they tricked us providing a convenient quote for 2 hours with additional charges for every 30 min. In the end they worked for more than 6 hours doing the job really slow making sure they take their time. Where supposed to be two men transporting some boxes (33) and a little sofa from a one two bed room flat to a 2. The flats distance is 15 mi. by car. I had to keep chasing them as I found them few times talking on their phones ( non working related stuff) and taking the boxes one by one instead of using the carrier they brought. They were really rude and worked really slow charge us for every 30 min. extra work. Extremely disappointed will never ever call a removal service again
I have never in my life met such rude useless boys in my life. Couldnt speak English, sent a van too small for my things and said I needed to buy another van? Trashed my leather sofa and my bedroom chair. Smashed my frame record collection. Covered nothing up. Put my expensive mattress down in the road and got it covered in black marks. Kept taking things in and out of van trying to fit everything in to no avail.They gave all a good shove and broke a lot of valuable things. But hastily makes you sign a disclaimer form before you have time to check anything, they made a very stressful day turned into a nightmare. I'm disabled and felt like I didn't even rate talking too. Do not touch this shambles of a company with anyone's barge pole!
It took 9 hours to move 1 bedroom and I still have an unbuilt wardrobe.
Quoted 4-5 hours to move content of one bedroom flat, ended up taking 12 hours. Removal men packed plants at the bottom of boxes and then loaded crockery and books on top, left important items such as wardrobe screws and brackets at property we were moving from, complained about the number of boxes and their weight, asked me to feel how heavy the boxes were, failed to remove items that were requested specifically (curtain and rail). Would not recommend if an efficient service is what you are after.
They waiting until an hour after the arranged moving time to cancel on us and we ended up having to book something elsewhere last minute resulting in it being twice the price and then when it came to getting out £90 deposit back we were fobbed off for nearly two weeks until we got it back, wouldn't reccommend.
Absolutely shocking. I am taking the company to court and will be reporting them to Trading Standards. I would advise you not to suggest this company to anyone.
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