I can't recommend Removals Zone highly enough. Their customer service was great, their office team were very responsive and gave us a great value price. On the day, their two-man team worked quietly, non-stop, with no complaints or fuss to efficiently load and unload the van. They manoeuvred a number of awkward pieces down the stairs and had their own tools to disassemble and re-assemble a wardrobe that wouldn't go. Top stuff - 5* service
We got a quote for two trips and 5.5 hours, which we thought was quite a lot. We feared that the movers would waste a lot of time. We were very pleasantly surprised when the movers managed to fit all our things into the van in one go and completing the move in exactly 2 hours. No time wasted and we paid only for the 2 hours (+tip which the movers deserved!). Would definitely choose this company again.
Great service, would recommend to anyone.
Absolutely excellent service. Highly recommend.
Guys were amazing, came on time. Even though they were very quick with removing items from the house, they took good care and attention with all items so that they wouldn't be damaged.
I was really pleased with the service.
I was very happy with the removal men who were on time, professional and helpful. If I were to move again I will use this company again.
Yeah they were great. Let us know when there was going to be a short delay, the guys were friendly and quick.
The team was in contact all the time, everything went smoothly. Great service.
Great service, very quick and professional. would recommend
Great service. Will use them again.
The move took longer than estimated but it was done neatly and carefully and without issues.
They were good. Despite booking 2 men and a van 3 guys turned up. All worked hard and they made it clear they were providing an extra person so suggested they should be compensated for it. I had read reviews about similar situations so knew what to expect. We gave them what we thought was fair and they were happy with it. Despite the extra money it was still very good value for money
Excellent service; both movers were efficient, polite and very careful with our things. I would recommend this service to others.
Very efficient and polite moved everything quickly.
This was for my daughter's move from North London to East Midlands. Well done with minimal fuss and great help with dis-assesmbling and re-assembling wardrobes that would not go uo the stairs. Also came in under budget. This firm is very keen to do business and did it well. Thank you..
I found Removal Zone very easy to deal with. They were extremely quick to respond to emails at all times of the day, their pricing was clear and they were flexible when the move took longer than anticipated.
The 2 removals men were great, very efficient. Worked non stop for 4 hours and managed to fit all of our 2 bed, 3rd floor flat into the Luton van!
Good and helpful service. Did the job well and on time.
A little late in arriving, but very impressive with the team’s service on the day. Customer service is incredibly responsive. Would recommend and use again.
Fantastic service. They arrived early and were incredibly efficient at packing up and moving my things. Highly recommended.
The team was absolutely helpful during the move. Before the move I got calls from the team with updates and it just made me feel at ease that they know what they are doing.
Second time using their service and it has been excellent. They are my go to removal company now and will recommend that to my friends
Very good service .. my move was quick and easy. The response and service of office was very good. Will definitely use them again if need be.
We were kept informed at every point, even when the guys were caught up in a traffic jam. Also the two guys were so good and effecient that we had our quote price reduced. Would certainly reccommend. Pat & Jo
On time both ways very courteous staff the cheapest of all nothing was broken or stolen well I will highly recommend this company.
Really nice company as a whole.
Great service and best price
Good value for money, fast and good quality of service.
Very fast great guys
Really helpful and efficient
They were all so helpful!
Brilliant and efficient service.
Excellent customer service over e-mail with the quotes and advice. The two removers on the day worked very hard and were very polite. The price was very reasonable, I'd definitely use them again.
Very polite team, everything went smoothly and much quicker than I anticipated. No damage done due course. I would recommend their services.
The two gentlemen were kind, polite and very helpful.
Professional, on time, careful.
Excellent customer service, friendly and fast efficient service.
Great job! They moved my items with care, I am so happy for the service and the good communication with the office and the staff.
Great service, reasonably priced, and moved us in quickly and efficiently.
Lovely, friendly, hardworking staff very time efficient!
My move was mostly prepacked so didn't require great care but they were easily available when I needed to discuss things prior to the move and on the day were on-time, with a large clean vehicle, hard working team, good value.
Very friendly and quick service
Relatively small company with competitive prices and good customer service.
Good value for money, friendly service.
Super efficient and fast, everything was done within an hour. Only issue was that they briefed us with the licence plate of the van ahead of the move and sent a different vehicle on the day without informing us. Also the removal people did not get our address quite right but luckily we were able to walk 5 minutes down the road and direct them to our property. Between the drivers being a little lost/confused and it not being the van we expected, we were initially worried that it wasn't legitimate. Thankfully the team on the phone were helpful enough, but I was honestly still concerned about putting all of our earthly belongings into this van. Overall though, we wouldn't have found a cheaper price than this for our 1-bed move, it all worked out fine and would use again. Thank you.
Driver was really helpful and on time.
We had three guys helping us to relocate 190 miles up north. Guys were incredibly fast, loaded within one hour and unloaded even quicker. The only issue we had to wait for them for 4 hours as they broke down on the motorway. Otherwise it’s good and professional company and can highly recommend to everyone. Also very cheap. We paid half to what other companies were asking. So very happy
Satisfactory service from the whole team and support during the whole moving process.
Cheaper than other companies, and hard-working guys.
Removals Zone quite reasonably priced and good customer service.
Movers were great, company itself not so much. The original crew didn't arrive after 3-4 hours, so an alternate one had to turn up. There was some miscommunication with the office about travelling in the van (they initially said I could, on the day they said I couldn't).
The actual removal itself was really good, couldn't ask for better.
Good service and two efficient and friendly movers.
They handled the furniture generally carefully, but unfortunately left marks on the wall when they carried a sofa up the stairs. I paid by the hour as opposed to a fixed price (which the company also offered), which turned out to be more expensive - therefore value for money was okay, but not great.
I'd consider RemovalsZone for another move along with other companies.
Removals Zone had great customer service, they were quick to respond, easy to get hold of and transparent. They communicated clearly. Also they delivered on what they promised including time of arrival and price which is very important.
2 issues: 1) We wanted to move as quickly as possible & when we were quoted for 9 hours of work we didn't think anything of it, however, on moving day the house was 80% packed up in 1.5hrs. We told the moving men we'd go on ahead & meet them at the new property. Because we knew how far along they were we expected they'd be 1-2 hours behind us. In fact they were 7 hours which was a complete exaggeration. We didn't mind paying the money but it was clear they were buying time to ensure they were paid their full fare.
2) Major issue. When we were in the property helping pack-up, each plate was meticulously wrapped, everything being placed properly in each of the boxes. However when we unpacked in the evening it was clear things had been thrown in boxes. Fine overall apart from - toilet brushes thrown into boxes with toothbrushes (& toweling + other random items). The thought still makes me sick - throw toilet brushes away or worst case put in sealed bag
Their customer service was very good; they replied to any enquiries promptly. The two men who did the removal were very good. I was assured that I had been given a fixed price that would not change, but at the end of the removal day I was suddenly, with no prior warning, charged more for a short period where keys were handed over and a contract signed. They waived the extra charge after I complained about it, but it's worth bearing this in mind and asking them about hidden charges in advance.
It was less than what I expected, van was very late over an hour late, and quite unprofessional.
The team were late, they didn’t take care of our belongings, and despite me explaining which items needed wrapping/carrying/stacking carefully the team didn’t take note. Our very expensive marble and gold bar trolley was wheeled along cobblestones, damaging the wheels, scuffing the paint and nearly shattering the marble on top. Boxes clearly labelled as fragile were balanced precariously. A box of glassware was dropped and since sending detail of the breakage the company has gone completely silent, not returning our emails to arrange compensation. We also never received the receipt we were promised of the job.
It was booked for 3pm but didn't arrive until 5:40.
They called at 3:30 to say they would be late and arriving within 60-90 mins but when they didn't show I had to call to ask, 30-40 mins later they arrived.
The 2 guys that moved our things were okay and did the job quickly.
Unhelpful and unfriendly. Didn’t seem aware of what the job was. The van was way to small so they did two trips which was fine but then they made a big deal about having to do a second trip. They didn’t seem to know the job was and seemed very annoed that they had to dismantle the bed and take the washing machine and fridgefreezer. They damaged our sofa shoving it through the living room door way and made a hole in our wall at the same time. Everything was a problem or issue and it made the whole day even more stressful than it needed to be. I would not recommend or ever use again.
Driver on the day (removal man) was unhelpful and rude with an attitude as he did not want to work. Assistant, who dropped picture infront the eyes, then refused as he dropped it. Unhelpful and will never recommend this man, not sure about this company. Unreliable
They were very late and delayed the whole process where I was at risk of paying a fine. Additionally they were quite rude and hostile whilst moving.
All staff I dealt with were polite and very accommodating. However, cheap initial quote which more than doubled on the day of the move (apparently this is quite common for this company as advised by the porters). The move should have taken 3hrs but ended up taking 6! They arrived an hour late with 1 man short (asked for 3 men, only 2 arrived). Also, one of the movers had to run a personal errand on the day of the move leaving me to move stuff and then pay for the privilege.
Very bad experience
* They arrived with 7 box for a whole flat while I told them before that It would request at least 30 box
* One of the guys very inexperienced puffing all day
* A chest of drawers has been damaged (a refund a 20£ provided)
* Half of an expensive bottle of rum pour in a box because put in a wrong way
* One bathroom cleaning product broken because put in a wrong way
* Cutlery and hangers left in the old flat
* Customer service in bad faith arguing that it is my fault if it went wrong
* customer service threaten to pursue if I do not pay on time (which I did...)
This company will massively under estimate the job, despite a comprehensive inventory, leaving you to pay much more then expected. Packing &moving a 1 bed flat one mile took 15 hours (estimate was 8!), & job not finished in that time had to pay £300 extra, job not completed & the poor removal men were wrecked & overworked. Very poor customer service, immoral management. Avoid.
Unfortunately this moving was disaster from beginning to end. 1 bedroom flat with minimum of furniture and all stuff ready and packed, took about 7 and half hours time to load and unlikely ad with crew not coming back for up to 10 minutes between single items, dismounting bed and sofa for couple hours, it took them even longer to put it back together with loose screws, upside down parts and everything was moving and squeaking. The last drop was wardrobe which fall apart, shoe cupboard with broken legs and chipped mirror. We had to throw these thing away and dismount and mount again all the rest of furniture so it will be in usable condition.
The only positive side was the kind customer service, although they weren't able to help during the moving process.
Very poor service
Not a good experience. Walls and property were damaged. Would not recommend.
Used their packing and removal service.
Packing was terrible and draws where tipped into boxes and my shirts and suits dumped into a normal box all creased.
Quote that was given was put up by a quarter even though I was not moving any beds or wardrobes because I told them I had 3 children.
Day of removal from 2 bedroom ground floor flat to 3 bedroom house took nearly 6 hours as boxes where not labelled and men very slow and charged an extra £250 for overtime.
Would never use again or recommend.
Update 29th January 2018 - 2 weeks post move. Removals Zone has got in touch with me since I posted my review, and apologized for the problems I had. They have gone out of their way to do what they feel is appropriate to make things right. I have received a further discount on the fee I paid. So for the damage and issues I had, which I provided photographic proof of, I had a total refund given of £40 off my fee. I appreciate that they have done this, and acknowledge their desire and willingness to try and fix things. However, this doesn't change the fact that I didn't have a great experience and I wouldn't recommend using their services to my family or friends. I love supporting independent businesses and I hope that they can put measures in place to ensure that moving forward these sorts of experiences don't happen for other customers and they can improve their business. Wish them all the best
Original feedback: I was disappointed by the service on the day. The admin in lead up to the move was good. But the movers themselves didn't take good enough care, 3 items were damaged, one was overlooked and missing - found the next day in their truck upon my querying - and it was damaged. They took longer than they should have and were dealing with other phone calls etc. on my time. They weren't particularly personable, but ultimately got the job done I suppose. The office begrudgingly agreed to reduce my bill for the damages incurred, at my absolute insistence, before I paid the balance of the bill. The whole experience just did not feel very nice at all. I had to pay the balance of the bill straight away, that evening, like they didn't trust me. Whole thing left me with a bad feeling. I wouldn't recommend.
Very quick at replying before the move. However after the move when they smashed up my tv and garden table they have proved very difficult to get in touch. Attempting to absolve themselves of any responsibility for the TV, saying that it wasnt wrapped in bubble wrap (it was) and that as there is no exterior damage (the screen is smashed) they cant help.
Really disappointing as they were very pleasant to deal with up until this point.
After finally replying to me they offered a paltry and frankly insulting amount as compensation which would barely cover the delivery cost of a replacement TV.
They broke a few lamps and plants I had. They waived responsibility and even though the damage totaled up to more than 800 pounds, they only offered 80 pounds. This is completely ridiculous. Additionally, they took a far longer time than they quoted despite reassuring to the contrary. I would be incredibly reticent of going with this company. Additionally, they were dishonest in charging me for their time. They charged me for an extra hour even though they were late.
They are very dishonest and In my experience with removals companies there has been none that has left me with as much frustration as they have.
Different smaller vehicle, moody staff, no English, broke legs on dining table, broke chest of drawers, broke all the feet on the bed, damaged hallway. Couldn’t fit everything, changed time and vechicle last minute, no insurance, still charged full price and are ignoring us.
poor service, they tricked us providing a convenient quote for 2 hours with additional charges for every 30 min. In the end they worked for more than 6 hours doing the job really slow making sure they take their time. Where supposed to be two men transporting some boxes (33) and a little sofa from a one two bed room flat to a 2. The flats distance is 15 mi. by car. I had to keep chasing them as I found them few times talking on their phones ( non working related stuff) and taking the boxes one by one instead of using the carrier they brought. They were really rude and worked really slow charge us for every 30 min. extra work. Extremely disappointed will never ever call a removal service again
I have never in my life met such rude useless boys in my life. Couldnt speak English, sent a van too small for my things and said I needed to buy another van? Trashed my leather sofa and my bedroom chair. Smashed my frame record collection. Covered nothing up. Put my expensive mattress down in the road and got it covered in black marks. Kept taking things in and out of van trying to fit everything in to no avail.They gave all a good shove and broke a lot of valuable things. But hastily makes you sign a disclaimer form before you have time to check anything, they made a very stressful day turned into a nightmare. I'm disabled and felt like I didn't even rate talking too. Do not touch this shambles of a company with anyone's barge pole!
It took 9 hours to move 1 bedroom and I still have an unbuilt wardrobe.
Quoted 4-5 hours to move content of one bedroom flat, ended up taking 12 hours. Removal men packed plants at the bottom of boxes and then loaded crockery and books on top, left important items such as wardrobe screws and brackets at property we were moving from, complained about the number of boxes and their weight, asked me to feel how heavy the boxes were, failed to remove items that were requested specifically (curtain and rail). Would not recommend if an efficient service is what you are after.
They waiting until an hour after the arranged moving time to cancel on us and we ended up having to book something elsewhere last minute resulting in it being twice the price and then when it came to getting out £90 deposit back we were fobbed off for nearly two weeks until we got it back, wouldn't reccommend.
Absolutely shocking. I am taking the company to court and will be reporting them to Trading Standards. I would advise you not to suggest this company to anyone.
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