Removals Zone

Removals Zone

Great
based on 345 reviews
member since June 2016
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Reviews & Ratings
Customer Reviews
  • Marie Himmer

    London South East

    12/02/2024

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    Worst removal I ever had. When I hire them it was with the condition to dismantle my wardrobe and sofa then fix it to the new property because of my disability. They said yes they will do it. At the end of the day they were not able to do it they have to call a 3rd person. They wanted to charge me I refused. And said if I want them to fix back I should bring 200 more. The wardrobe is still on the floor dismantled. No respect for customer I was asked to tip the drivers even all the work was not done. No more NEVER Removal Zone.

    Response:
    Dear Marie, Thank you for taking the time to share your feedback. We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down is very disappointing to us. Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals. Kind regards,
  • Shanika Scott

    Twickenham

    9/02/2024

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    It was a very horrible experience. They have hidden fees. They agreed to a price then stated there was additional costs. I asked why they didnt tell me they said I should have clicked on a link that was located in fine print on a PDF they sent over a month before. Although there were no indications that there was anything wrong. They said all customers should have read their terms and conditions which is a massive document. They could not explain why the fee didnt include the additional cost although they were aware of all factors. I prefer to pay higher fees and work with honest companies. The movers were taking their sweet little time and initially stated it would take 5hours so I told them what to do and half the time they spent calling their office instead of actually doing things then it took less than the time initially agreed which was 2.5hrs. They are very dishonest.

    Response:
    Dear Shanika, Thank you for taking the time to share your feedback. We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down is very disappointing to us. Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals. Kind regards,
  • Faatima Mohammed

    Ilford

    27/01/2024

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    The 2 guys were fantastic, they arrived within the timeslot and carefully handled everything I had packed.

    Response:
    Dear Faatima, we are always happy that you were satisfied with the service. Our team wishes you all the best at your new place. Kind regards,
  • Gareth

    London South West

    21/01/2024

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    The overall service was disappointing, albeit not unexpected. The movers were not especially careful; they tried to get extra money out of me on the day; and they intentionally dragged out the moving time to try and charge extra (by spending 15 minutes in the bathroom; having a smoke by the van while unloading; carrying single small items up 2 flights of stairs). One of the movers told me he hated the other. Even though it was all very predictable it's disappointing that companies still don't understand that good service is more profitable than poor.

    Response:
    Dear Gareth, Thank you for taking the time to share your feedback. We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down is very disappointing to us. Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals. Kind regards,
  • Tirthankar Dubey

    London East Central

    15/01/2024

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    They were very good. They came on time, and did all that was promised within three hours. There was no price shock and they didn't change the quote later unlike some other providers I had contacted. They didn't try to drag out the work in order to increase the bill. I would gladly recommend them to others.

    Response:
    Dear Tirthankar, We are absolutely thrilled to receive your wonderful review! Your kind words warm our hearts and reaffirm that our hard work is paying off. Wishing you all the best and looking forward to serving you again! Kind regards,
  • Julie

    London East Central

    9/01/2024

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    I recently utilized Removals Zone for my move, having selected them among 10 offers. I didn't have a lot of belongings, and I had packed everything on my own, so I've chosen this company given the reasonable price provided and flexibility with service.The movers (Martin and Rolan) were punctual and approached the task with efficiency. Despite I had all packed everything myself, they still took great care in handling my belongings.Removals Zone were responsive, accommodating in communication. Despite the simplicity of my move, they treated it with the same level of care and attention as a larger operation.Highly recommend if you seek for the stress-free and straightforward moving.

    Response:
    Dear Julie, We are absolutely thrilled to receive your wonderful review! Your kind words warm our hearts and reaffirm that our hard work is paying off. Wishing you all the best and looking forward to serving you again! Kind regards,
  • Cat Compson

    London North

    3/01/2024

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    I'd booked for 09:00 and noone turned up until 11:00. Absolutely no communication, it was entirely up to me to continually chase with vague information in return. Once they did turn up they had no straps or protective dust blankets so some of our furniture has turned up scratched and dented. Nothing was secured in the back of that Luton. The actual loading/unloading process was painful- slow and disorganised, I'm not sure they'd done many removals. We wished we'd actually just done it ourselves. To add insult to injury, they took an hour to make the 30 minute drive to our new property, let us know that they got lost then handed their phone over with the office trying to charge us more for running over time. (We were not charged in the end). Several hours later our tiny one-bedroom London flat was moved. Friendly enough, but I'd really suggest just doing it yourself.

    Response:
    Dear Cat, Thank you for taking the time to share your feedback. We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down is very disappointing to us. Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals. Kind regards,
  • Hananae Rouadi

    Twickenham

    21/12/2023

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    Arrived one hour and half late, I had to help to speed up and mitigate delay. No compensation was given for the delay and I was charged full amount.Staff did not want take shoes off new carpet or take items up ansking extra charges to do so. Not a reliable or value for money removal company.

    Response:
    Dear Hananae, Thank you for taking the time to share your feedback. We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down is very disappointing to us. Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals. Kind regards,
  • Iridi Mullaymeri

    London South West

    16/12/2023

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    Moving service was not professionnel.

    Response:
    Dear Iridi, Thank you for taking the time to share your feedback. We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down is very disappointing to us. Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals. Kind regards,
  • Elisa

    London South East

    9/12/2023

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    They turned up a bit later than expected but made up for it by being incredibly quick with loading and unloading! My move was stress free thanks to the nice guys from removals zone!

    Response:
    Dear Elisa, we are always happy that you were satisfied with the service. Our team wishes you all the best at your new place. Kind regards,
  • Nate Barrett

    Croydon

    15/11/2023

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    The customer service representative that called me to provide a quote was polite, professional and pleasant. The price quoted was decent, though proved fictitious. On the day, the two man team arrived late, dithered and delayed throughout and were careless with my possessions to the extent that they seriously damaged my sofa and a valuable teak sideboard that has sentimental value. This damage occurred because they did not use any of the blankets or protective materials I was assured they'd used when transporting my furniture outside. I observed them ramming my sofa into the lift without so much as placing a cloth on the floor to protect the material and they twisted and dragged my dresser across a brick pavement. At the end of the process they had the audacity to charge me an additional 38 for going 18 minutes beyond the 2 hour time I'd committed to for the move. Having carried a great number of my things to the van to load it and from the van to offload at the other, I can't envisage how the service provided could have been worse. I would not recommend their services to family or friends.

    Response:
    Dear Nate, Thank you for taking the time to share your feedback. We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down is very disappointing to us. Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals. Kind regards,
  • Ash

    London West

    12/11/2023

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    They arrived late. 4 hours late in fact. But the move was smooth and they handled everything delicately

    Response:
    Dear Ash, thank you for the kind words. We apologize for letting you down in arrival time. Our team wishes you all the best at your new home. Kind regards,
  • Charlotte Mustoe

    London North

    5/11/2023

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    Good communication, ridiculously cheap and very professional.

    Response:
    Dear Charlotte, We are absolutely thrilled to receive your wonderful review! Your kind words warm our hearts and reaffirm that our hard work is paying off. Wishing you all the best and looking forward to serving you again! Kind regards,
  • Michael

    London South West

    14/10/2023

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    After describing a list of contents, Removal Zone quoted 228. On moving day, they sent a small Luton van which didnt fit our contents, and therefore required a second trip across London. Total cost was 600! this was a studio flat moving from South London to West London. They required payment in cash on the day, and you are not in a good position to negotiate when they have your worldly goods in their van on the day you have to move. Also on the day, the dispatcher told us we would get 50 back from the 600 as they hadnt used all of the newly estimated time but we should just pay it up front - when I called afterwards they pretended not to know what I was talking about. The actual movers were fine and did an okay job but management were awful!

    Response:
    Dear Michael, Thank you for taking the time to share your feedback. We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down is very disappointing to us. Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals. Kind regards,
  • Nancy Samuel

    London South West

    3/10/2023

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    Response:
    Dear Nancy,Thank you for your wonderful review. Our team wishes you all the best at your new place. Kind regards,
  • Hannah Armson

    London East

    28/09/2023

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    Refund requested as glasses broken, not received. Had the movers waiting around so theyd get paid more

    Response:
    Dear Hannah, Thank you for taking the time to share your feedback. We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down is very disappointing to us. Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals. Kind regards,
  • Katy

    London South West

    26/09/2023

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    Very helpful and efficient; men who came worked well. They were slightly concerned about the availability of parking that wasn't either in electric vehicle bays or on yellow lines (which I had informed the company about) but no problems in the end.

    Response:
    Dear Katy, we are always happy that you were satisfied with the service. Our team wishes you all the best at your new place. Kind regards,
  • Jenny Mccandie

    London South West

    23/09/2023

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    Very easy, good communication. Would use again.

    Response:
    Dear Jenny, Thank you for taking the time to leave us with such a wonderful review! We are thrilled that you’re happy with our service. Kind regards,
  • Sam Junor

    Enfield

    19/09/2023

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    Friendly, super helpful and went above and beyond with oversized, awkward items. They all worked so hard, fast but careful and respectful of my belongings . I would recommend Be Removals Ltd to all of my family and friends that are moving near or far. Big Thank You to Vlad and all the lads.

  • Sheri

    London North

    22/08/2023

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    Fantastic,they came in time ,very helpful and cheap, definitely recommend

    Response:
    Dear Sheri, experiencing the satisfaction of knowing that we've brought happiness to our customers is truly heartwarming. We're genuinely grateful for your generous 5-star rating, which reaffirms our commitment to delivering outstanding service. Kind regards,
  • Bob Bensch

    London South East

    18/08/2023

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    Fantastic 2-man crew. Moved everything out/in in a timely fashion, navigating some tight corners with furniture along the way. Could not recommend highly enough.

    Response:
    Dear Bob, Your review made our day and we truly appreciate your kind words! Our team wishes you a wonderful day! Kind regards,
  • Monika Kovacs

    Croydon

    16/08/2023

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    It was the worst day of my life! One of the man was moaning about everything, he was slow and anytime he called his boss the price gone up. When I asked him to help me to install my washing machine he said that isnt his job. I wanted to leave there half of my furniture but they didnt understand and taken over everything to the new place. At the end I had to pay more than double the price of what we agreed before. I know that is in their policy agreement but I dont think its fair to be honest because nobody wants to send them away in the middle of a moving process. I would not recommend them.

    Response:
    Dear Monika, Thank you for taking the time to share your feedback. We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down is very disappointing to us. Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals. Kind regards,
  • Salah Mahdi

    Ilford

    14/08/2023

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    I wouldnt recommend this outfit to do your house move, we had large lorry and van, the van operator one of had a strange smell of alcohol and were extremely rude and damaged some items. The lorry operator were good. But their office changed the moving date as they moved us to storage facility but the date was changed to bring our stuff 2days later, that was very stressful for us as pensioners. Please dont approach them for your move

    Response:
    Dear Salah,Thank you for taking the time to share your feedback.We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down is very disappointing to us.Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals.Kind regards,
  • Gareth Roberts

    Croydon

    12/08/2023

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    They were really good and very helpful with all aspects of the move.

    Response:
    Dear Gareth,We are absolutely thrilled to receive your wonderful review! Your kind words warm our hearts and reaffirm that our hard work is paying off. Thank you so much for taking the time to share your positive experience with us. We're here to make your moving journey smooth and pleasant, and knowing that we've succeeded in doing so for you brings us immense joy. If you ever need anything in the future or just want to chat, don't hesitate to reach out. Wishing you all the best and looking forward to serving you again! Kind regards,
  • Valeriia Sheveleva

    Croydon

    10/08/2023

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    It was a good service. There came two men to help with a move and they were very friendly and professional. We had an extra time and they helped to sort out the boxes in any room we told them to. All safe and sound.

    Response:
    Hi X, Thank you for taking the time to leave us with such a wonderful review! We are thrilled that you’re happy with our service. If you ever need help, please don't hesitate to reach out; we're always here. Kind regards,
  • Ana

    London West

    8/08/2023

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    Very helpful all throughout! Happy to help me with my move last minute!Quick response to all my queries.They made everything easy! Thanks so much!

    Response:
    Dear Ana, Your review made our day and we truly appreciate your kind words! Our team wishes you a wonderful day! Kind regards,
  • Andrew

    London South East

    25/07/2023

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    Response:
    Dear Andrew,Thank you for taking the time to share your feedback.Every review is important to us!Kind regards,
  • Shaka Maidoh

    London East

    24/07/2023

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    The driver that came was extremely rude and impolite, seems he did not want to do the job, the van arrived with stuff already inside the van that was not mine which took up 40% of the space, when asked I was told to mind my business. The manager had to come in and intervene after 15 mins, but eventually cancelled the job which was a waste of day and more,. Will not be using ever again

    Response:
    Dear Shaka,Thank you for taking the time to share your feedback.We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down is very disappointing to us.Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals.Kind regards,
  • Oscar Heron

    London North

    30/06/2023

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    The Driver turned up on time and was very helpful. He was happy to wait 20mins for me whilst my ex landlord turned up to collect my keys before we took off. There was no issue about this with the driver. Unfortunately we got stuck on traffic on the M25 and after the Driver had helped me finish unloading - the company office called me to demand an extra 110 as the delivery took longer than expected. I explained that no call or text was communicated to me during the bad traffic issue and to demand extra money of me (which was eqivalent to the booking cost) was unreasonable and unprofessional.I wont use this company in future.

    Response:
    Dear Oscar,Thank you for your feedback. We're glad you had a positive experience with our driver. Regarding the additional charges, we communicated our policy in an email to you on 01.06. Unexpected traffic delays can be frustrating, and we're sorry for any inconvenience caused. Regarding the outstanding invoice, we kindly ask you to refer to our Terms and Conditions, which state that interest is charged on overdue amounts. We kindly request payment for the outstanding balance, as previously confirmed by you on the day of the service. If you have any further questions or concerns, please feel free to contact our team. We appreciate your cooperation. Kind regards,
  • Goktug

    Ilford

    15/06/2023

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    Everything went smoothly, start to finish. Very polite, professional team. Thank you.

    Response:
    It’s always a great feeling to know we’ve made our customers happy. Goktug, thank you for your 5-star rating! Kind regards,
  • Alice Li

    London South West

    13/06/2023

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    Great experience with Removals Zone. I had 2 movers booked for 4 hours. They were incredibly professional, hard-working and efficient throughout the process. I will definitely use again in the future.

    Response:
    Dear Alice,Your review made our day and we truly appreciate your kind words! Our team wishes you a wonderful day!Kind regards,
  • Kewei

    London South West

    13/06/2023

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    excellent service! Will use them again!

    Response:
    Dear Kewei, Your review made our day and we truly appreciate your kind words! Our team wishes you a wonderful day! Kind regards,
  • Victoria Bateman-Shipp

    Twickenham

    3/06/2023

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    Reliable and no hidden costs. Would use again.

    Response:
    Dear Victoria, thank you for the kind rating. It means the world to us at Removals Zone! Kind regards,
  • Ciara Christopherson

    London South West

    27/04/2023

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    Removals Zone were a great company to deal with. They kept in great contact over email (which I told them I preferred) and gave me information to help me sort local parking suspensions. On the day, I offered to help shift some bags but they were more than happy to just crack on themselves. They met my partner at the drop off location and they completed the job quickly and to a high standard with no accidental damages. I didn't go for the packing service so packed everything myself which made me a bit more nervous about breakages, bit I needn't be worried. The price was really impressive, especially as the distance we were moving was huge (LDN to MCR). Overall, really pleased with the company and their service, and I'd recommend them to anyone.

    Response:
    Hi Ciara,Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you are satisfied with our service. We'll continue working hard to provide you with an excellent experience.
  • Hanan

    London East

    23/04/2023

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    amazing!!! he was very helpful and punctual, barely took any time and had no problem looking for the addresses

    Response:
    It’s always a great feeling to know we’ve made our customers happy. Hanan, thank you for your 5-star rating! Kind regards,
  • Berat

    London South East

    20/04/2023

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    Very friendly and helpful staff!

    Response:
    Dear Berat, thank you for the kind rating. It means the world to us at Removals Zone! Kind regards,
  • Dorothee Rubman

    Enfield

    14/04/2023

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    Honestly it was like a scene from a comedy movie, eventually their van which pumped out a very unwholesome amount of black exhaust got stuck in some mud outside the house causing a 2+ hour delay - fortunately everything was received in tact although there was a further charge for very heavy furniture - probably not recommended!

    Response:
    Dear Dorothee, we apologize for the delay occurred and we will make sure that situations of such sort are handled better in the future. We do have additional charges for items that are heavier than 20 kg. You can always contact our customer care team with any questions you might have. We hope you consider using our services in the future and thank you for choosing us. Kind regards,
  • Fatma B?Ldaci

    London West

    28/03/2023

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    My emails were replied very quickly. They arrived on time and did the job very quickly.

    Response:
    Dear Fatma,Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you are satisfied with our service. We'll continue working hard to provide you with an excellent experience.
  • Mar

    London South West

    16/03/2023

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    Brilliant service, arrived on time and managed to move me out within an hour. Little help from me. Arrived at new property where friends were waiting, all boxes and furniture in the right place, nothing missing or broken. Highly recommended

    Response:
    Hi Mar,Thank you for your review. It's always a pleasure to know that our customers are happy with the services we provide.If you need to move again in the future, we are here to help.You have a loyalty discount waiting for any of your future removals.Thank you for using our services,
  • Natasha Hemming

    Enfield

    16/03/2023

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    Cannot fault them at all. Office were easy to get hold of, stayed in touch and always answered the phone or emailed quickly. Turned up early, but didn't push, so were ready and waiting. They just cracked on, no grumbles... Finished sooner than they quoted me for, so charged me less. Hopefully I don't have to move again any time soon, but if I do, I would definitely use again. Literally the smoothest moving day I have ever had... And I have moved A LOT! Thanks guys if you see this.......

    Response:
    Dear Natasha, Thank you very much for your positive feedback.We are extremely happy to find out that you were pleased with the level of the service.On behalf of the Removals Zone Team, I would like to thank you for sharing your thoughts here and for your support!You have a loyalty discount waiting for any of your future removals.
  • Sherelle

    Twickenham

    5/03/2023

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    I would use them again an recommend them to family an friend's

    Response:
    Dear Sherelle,Thank you for your review. It's always a pleasure to know that our customers are happy with the services we provide.If you need to move again in the future, we are here to help.You have a loyalty discount waiting for any of your future removals.Thank you for using our services,
  • Chayara

    London East

    16/02/2023

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    They did very well and were very professional

    Response:
    Dear Chayara,Thank you for your feedback. We are happy to see that you are satisfied with the service provided.If you need to move again in the future, we are here to help.You have a loyalty discount waiting for any of your future removals.Thank you for using our services,
  • Kevin Clements

    Croydon

    15/02/2023

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    Not professional, kept complaining to carry a few boxes. Were demanding extra money to carry a mattress up 10 stairs to the first floor, I had to do it myself while they watched and did not even help. Absolutely the worst service, I would never use them again.

    Response:
    Dear Kevin, Thank you for sharing your honest feedback. We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down is very disappointing to us.Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals.
  • Ovando Carter

    London South East

    31/01/2023

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    Great guys will call on them again soon.

    Response:
    Thank you for your review! We're truly glad you're satisfied with our services. We will be there for you again next time when you need us. You have a loyalty discount waiting for your future removals.
  • Dion Williams

    London South West

    27/01/2023

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    We ended up with damaged furniture, price being increased and holding furniture hostage until paid their invoice.Two vans was agreed at time of booking only one showed up then on removal day they wanted to charge full price for another van. I ended up using another company for the remaining furniture that couldn't fit. This is only the short version of my experience!

    Response:
    Dear Dion,Please provide us with the reference or contact our Customer Care team with the service details.Thank you.
  • Faizal Roslee

    London South West

    19/01/2023

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    Excellent movers. Really quick and professional. Everything went smoothly.

    Response:
    Dear Faizal,Thank you for your wonderful feedback. We are happy to see that you are satisfied with the service provided.If you need to move again in the future, we are here to help.Thank you for using our services,
  • Ankur Chrungoo

    London East

    5/01/2023

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    They were late to arrive, and the final bill was more than expected. Other than that they did their job well.

    Response:
    Dear Ankur,We're truly glad you're satisfied. Thank you for your trust!You have a loyalty discount waiting for any of your future removals.Kind regards, Removals Zone
  • Rebecca Cronin

    London South West

    29/12/2022

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    Removals Zone were great and I would recommend them to anyone. The team were caring and as protective of my belongings as I am and I felt very safe that everything was in their hands. The guys who came and moved my furniture on the day didn't speak great English, but it didn't matter too much. The only thing they could improve on is their communication on the day of the move - the central office were not and could not get in touch with the driver whilst they were in transit and couldn't tell me an arrival time. As it was, they arrived 2 hours ahead of me in my car and I had to arrange for someone else to let them in. Had I known I would have arranged that in advance and saved myself some additional stress. I'd still recommend Removals Zone to anyone, especially because they are very well priced in comparison to their competitors

    Response:
    Dear Rebecca,Thank you for your honest feedback. We're more than happy that you're satisfied with our services.Welcome to our club of Loyal clients.You have a loyalty discount waiting for your future removals.Kind Regards, Removals Zone
  • Maria Tsemani

    London North

    15/12/2022

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    Avoid at all costs! The experience was distressing, doubled the cost of my move, damaged my furniture, disturbed my neighbours and buyer. The delay of 5 hours contributed to me having a cold for 5 days and not being able to work. I have no words to say how bad it was really. If minus stars existed I would surely use them!

    Response:
    Dear Maria,Thank you for taking the time to share your feedback.Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down is very disappointing to us. Please contact our Customer Care team!
  • Trust Atuadi

    Romford

    26/11/2022

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    So unprofessional and deceitful.While negotiating with you, they are so wonderful and quick to respond, but, it's all a hoax. I regret ever having to deal with them

    Response:
    Dear Trust,Thank you for sharing your feedback.Our priority has always been to provide customers with reliable and hassle-free services and to see that we have let you down is very disappointing.Your feedback is greatly appreciated.
  • Fathiya Adam

    London North

    22/11/2022

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    HI everyone.I had found by Goggle.ThanksI think that is enough absolutely and kind regards Mrs Fathiya Adam

    Response:
    Dear Fathiya,We're truly glad you're satisfied.Thank you for your trust!
  • Amy Job

    London North

    15/11/2022

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    I was really impressed with Removals Zone when we hired a Luton van and two men to load. I asked them to arrive between 10-11 and they arrived at 10 on the dot. They were so quick at loading the van and lifted everything without complaint and were polite and smiling throughout. Customer service was always quick to reply and no issues getting through on the phone. Great communication.

    Response:
    Dear Amy,Thank you for your feedback. We are happy to see that you are satisfied with the service provided.If you need to move again in the future, we are here to help.Thank you for using our services,
  • Alexia Mittenburg

    London North

    14/11/2022

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    The worst experience imaginable. Slow, no strength and surly. Felt assaulted by their 'efforts' and by their on-the-job demands for more and more money.

    Response:
    Dear Alexia,Thank you for sharing your feedback.Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down is very disappointing to us.Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals.Please contact our Customer Care team, we would like to turn your experience around.
  • Simon

    London South East

    8/11/2022

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    All good, no complaints, would recommend, good value

    Response:
    Dear Simon, Thank you for your feedback. If you need to move again in the future, we are here to help. Thank you for using our services.
  • Natasha

    London South East

    3/11/2022

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    Great customer service before the move. The only thing was I paid an extra fee for my new bedroom being on the 1st floor, but only the mattress was brought up and I had to ask for it to be. Apart from that, the move was fairly quick.

    Response:
    Dear Natasha, Thank you for your honest feedback is very much appreciated, as we are constantly striving to improve ourselves.Apologies for any inconvenience this may have caused to you.If you need our service again we will be glad to help you the best way possible.We remain at your disposal.
  • Manuel

    Croydon

    31/10/2022

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    Very professional and hands on. Would use them if I ever move again.

    Response:
    Dear Manuel, We're more than happy that you're satisfied with our services.Welcome to our club of Loyal clients.You have a loyalty discount waiting for your future removals.Kind Regards, Removals Zone
  • Imran Nazir

    Harrow

    31/10/2022

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    I used Removal Zones on 13th August, to pack, deliver and assemble (one wardrobe) for a new apartment. I was extremely disappointed with the service of removal zones for the following reasons1. The two individuals who came on the day, spoke limited English and communication was very difficult.2. They packed things in different boxes, and failed to label boxes e.g. packed kitchen items with bedroom items3. They failed as promised to bubble wrap my kitchen items and multiple items were smashed4. They estimated the cost to be 4/5 hours, however took closer to 9 hours, and made me help them unpack even though I had a slipped disc in my back 5. They failed to correctly assemble my wardrobe, and charged me additional cost (labour time)6. They also left multiple items in my old flat, even though they were instructed to remove them - mainly due to poor English and communication skills7. I have send Removal Zones several photos proving this, called 8 times, yet no one has called me back or offered reasonable compensation for my broken itemsI wish I could upload photos here, to prove just how useless this company is.

    Response:
    Dear Imran, Thank you for sharing your feedback.We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and to see that we have let you down is very disappointing.Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals.We've seen that our Customer care team already offered you compensation for the move. If given the chance, we'd like nothing more than to rectify the situation and turn your experience around.
  • Karlene

    London South West

    28/10/2022

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    Due to a genuine mistake, the driver arrived on moving day with one less person and a smaller lorry than agreed. All comms had to be managed over the phone with customer services due to a language barrier, which took up more time. I spent over an hour trying to find another company to join the move last minute because we had to get to the storage facility by 5pm. Customer services were responsive but did not adequately reimburse us enough for the significant inconvenience and stress caused.The team worked quickly and worked well however the 3rd removals company that we used to move our belongings from storage to our new home had a lot of trouble finding where screws and fixtures had been left, as not all were taped securely or labelled to the relevant furniture. Although the mistake was genuine, it was costly in terms of time and money (using two companies), and also the stress is what everyone wants to minimise on moving day! I also think it is unfair to both parties that communication is limited on the day and think a better process needs to be in place to both inform and enable customers to communicate better with the team on the day.

    Response:
    Dear Karlene,Please accept our apologies for these unfortunate circumstances. Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals.Best Regards!Removals Zone
  • Richard Hubbert

    London North

    26/10/2022

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    Quick and friendly communication. The move itself was very smooth, good value for money.

    Response:
    Dear Richard,Thank you for your feedback. We are happy to see that you are satisfied with the service provided.If you need to move again in the future, we are here to help.You have a loyalty discount waiting for any of your future removals.Thank you for using our services, Removals Zone
  • Peter Robertson

    Romford

    11/10/2022

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    They were really helpful and gave me a rebate when the job was finished early great guys

    Response:
    Dear Peter, we're truly glad you're satisfied. Thank you for your trust! You have a loyalty discount waiting for any of your future removals.
  • Oliver

    London North

    20/09/2022

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    Overall, I think the removals company was good value for money and the costumer service was on point. As soon as I used "compare my move" to get quotes I received a phone call from removals zone swiftly. She assessed the contents for moving and requirements and provided me with a quote promptly. On the day of moving, I received a phone call from the customer services to give an approximate estimation of the removals crew to the nearest half hour. If I had to mention one negative thing, it would be that the quality of the removals crew which was at best amateur. The removals crew did not use the removals blankets to protect a few items of my furniture from the surface of the vehicle from scratches. The use of such blankets is stated will clearly be provided free of charge on the invoice once the deposit has been paid. I have moved every year for the last 6 years, and this is quite a basic thing that I think just needs a bit more of a removals crew training to provide that finesse approach.

    Response:
    Dear Oliver, Thank you for your honest evaluation and observation. Extra training will be provided to the team. Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals. Best Regards!Removals Zone
  • Sarah

    London West

    20/09/2022

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    Drivers came over an hour late. Also, they damaged one of my fairly expensive tables and upon complaining to the customer service team I was told I should have mentioned to the drivers to be careful with the items, which of course I told them. I strongly assumed the company knows what they are doing and they are protecting items with any move without the customer having to explicitly tell them to cover up items as well. No monetary compensation received and I was even threatened with a lawsuit in the end. Would never recommend or use them again.

    Response:
    Dear Sarah,Thank you for sharing your honest feedback.We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down is very disappointing to us.Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals.Best Regards!
  • Claire Sucklinh

    London South East

    17/09/2022

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    Initially the company were very helpful with arranging quote and plan for full service of packing, dismantle and reassemble. This was quoted that it would take around 8 hours for a two bedroom, two storey, terrace cottage.On the day of the move two men arrived around two hours late (and worked incredibly hard) however this was not a job for only two men. You cannot claim to offer a full service in a day. They started at 10:30 and were still completing the job at 22:45. My husband and his brother had to help with the labour otherwise the job would not have been completed at all. It has then since taken us another hired van load, and three car fulls to complete the move as Removal Zone were unable to dismantle our wardrobe, among many other items left behind, such as a full cupboard of baby belongings, BBQ, garden items, hoover etc.When I phoned to discuss my disappointment Removal Zone threatened to call the police and retain our belongings unless we paid an additional price to cover the extra time required. This was around 300 more than original estimate. At no point were we rude just incredibly let down. I would not use this company again.

    Response:
    Dear Claire, Thank you for taking the time to share your feedback.We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services. Please contact our customer care team for a discussion.We sincerely apologise for the inconvenience caused.Best Regards,
  • William Gore

    London East

    15/09/2022

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    Really helpful and friendly on the day, made the move easier

    Response:
    We're truly glad you're satisfied. Thank you for your trust! You have a loyalty discount waiting for your future removals.
  • Abigail Scotchbrook

    London South East

    1/09/2022

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    Much cheaper than the alternatives and efficient!

    Response:
    Dear Abigail,Thank you for your honest feedback. We will be more than happy to do it again for you whenever you need us. Removals Zone
  • Katie Power

    London South West

    24/08/2022

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    Great and responsive customer service, very patient as my move day kept changing. Good on the day and completed under time. All very straightforward and will be using them again!

    Response:
    Dear Katie, We're truly glad you're satisfied. Thank you for your trust! You have a loyalty discount waiting for any of your future removals.
  • Marisa

    London East

    20/08/2022

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    Excellent service nothing to fault from the beginning to the end.Well worthy the money and certainly will use be my first choice if moving again.

    Response:
    Dear Marisa, Thank you for your review! We're truly glad you're satisfied with our services. We will be there for you again next time when you need us.You have a loyalty discount waiting for your future removals.
  • Lee

    London North

    11/08/2022

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    Great service, quick and efficient. Kept my updated throughout

    Response:
    Dear Lee, We're truly glad you're satisfied. Thank you for the kind words. We will be more than happy to do it again for you whenever you need us.
  • Gabriel Adler

    London North

    6/08/2022

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    Fantastic customer service before the move and very helpful on move day - would highly recommend

    Response:
    Dear Gabriel,Thank you for your review!We're truly glad you're satisfied with our services.We will be there for you again next time when you need us. You have a loyalty discount waiting for your future removals.
  • Lisa Maile

    Romford

    6/08/2022

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    Great guys didn't complain and I moved on hotest day of the year. They are reliable and I had trouble getting my keys and had to move date a few times and they was great about it. I highly recommend the company and if I had to move again I would defo use them again. They are 5* company and workers are excellent at there job. Let's say they had no problem carry downstairs from 2nd floor. Friendly happy hardworking removers and contact with office was 5* and nothing was a problem.

    Response:
    Dear Lisa,Thank you for your stellar review!I have passed it to the team that handled your move as well. We do know how stressful moves can be and are glad that we could make it a pleasant process for you.You have a loyalty discount waiting for any of your future removals.Removals Zone
  • Irene Omerhi

    London South East

    24/07/2022

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    Hat off to two gentlemen who came to assist me in my move, they were champions. They helped to make my move stress free - A BIG THANK YOU !!

    Response:
    Dear Irene, Thank you for your feedback. We are happy to see that you are satisfied with the service provided. If you need to move again in the future, we are here to help. Thank you for using our services,
  • Nadia Abdel-Hadi

    Croydon

    5/07/2022

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    Great, I would recommend them to anyone. Worked hard and efficiently and delivered all that was promised. Very happy I chose them, lovely customer service too

    Response:
    Dear Nadia, Thank you for your review! We're truly glad you're satisfied with our services. We will be there for you again next time when you need us.
  • Eleanor Surin

    London South East

    4/07/2022

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    Excellet service. the guys were very helpful

    Response:
    Dear Eleanor,Thank you for your review! We are happy to see that you are satisfied with the service provided.We will be there for you again next time when you need us.
  • Clotilde

    London East

    25/06/2022

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    The movers arrived late and were not efficient at all. It felt like they were taking their time on purpose so that they could charge more.Also they only accept cash and asked to be paid before the job was over.My boyfriend had to go and help them to avoid having to be charged more and go faster. I would not recommend.

    Response:
    Dear Clotilde, Thank you for sharing your feedback.We sincerely apologize for letting you down. Our priority has always been to provide customers with reliable and hassle-free services and seeing that we have let you down is very disappointing to us.Your feedback is greatly appreciated, as this is what helps us learn and grow and improving is one of our main goals.Please contact our Customer Care team and provide them with your reference number.Best Regards!Removals Zone
  • Zoe Thatcher

    London South West

    21/06/2022

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    Excellent service. I was contacted several times by The company to keep me posted on whereabouts of the van. They arrived promptly at the property and within a few hours they were unloading at the place of destination. Very friendly and professional removal people and would highly recommend. No hidden costs.

    Response:
    Dear Zoe, Thank you for your honest feedback. We are happy to see that you are satisfied with the service provided.If you need to move again in the future, we are here to help.You have a loyalty discount waiting for any of your future removals.Thank you for using our services, Removals Zone
  • Sue Cobley

    Twickenham

    9/06/2022

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    The team were incredibly hard working and polite

    Response:
    Thank you for the kind words.We will be more than happy to help you again, whenever you need us.Removals Zone
  • James

    London West

    3/06/2022

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    Super fast and helpful movers. The arrival time did have to get pushed back in an hour but in the end I was blown away with how fast they moved my boxes out of the new place and into the new!

    Response:
    Dear James, Thank you for your honest feedback, it is highly appreciated! We will be more than happy to help you again with your move, whenever you need us. Kind regards, Removals Zone
  • Aoife

    London North

    31/05/2022

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    Very efficient, good service. Would recommended.

    Response:
    Dear Aoife,Thank you for your feedback.We will be more than happy to help you again, whenever you need us.Kind Regards,Removals Zone
  • Helen Whittick

    London South East

    25/05/2022

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    Great service, efficient and reasonable value. Good customer service by phone and email for the quoting and booking process, and they were patient while our moving date moved around a bit...!The only downside was our removals men on the day didn't understand English, so we had to do a lot of gesticulating and pointing at what had to stay and go and need taking apart and reassembling etc. It didn't affect how good they were at the actual service though, just the communication!

    Response:
    Dear Helen, Thank you for your honest feedback, it is highly appreciated! We will be more than happy to help you again with your move, whenever you need us.Kind regards,Removals Zone
  • Paul Judson

    London East

    19/05/2022

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    Excellent service. Everything ran really smoothly. Would definitely recommend! Thank you!

    Response:
    Dear Paul, We're truly glad you're satisfied. Thank you for your trust!It will be a pleasure to assist you again. Kind Regards Removals Zone
  • Alex Kunicki

    London West Central

    18/05/2022

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    I got three guys for the price if two. One stayed in the van making sure no parking tickets were issued. My past experience with other companies I had to do the second guy's job because the second guy stayed doing this so I was grateful for these guys. They were quick , on time, efficient and strong. No fuss and took care of my items both when picking up and delivering it up the stairs. They were in other words respectful and also lovely. Completed in time so no extra charges. The smoothest and best out of three different companies, thank you! I would definitely recommend them.

    Response:
    Dear Alex, Thank you for your feedback. We are happy to see that you are satisfied with the service provided. If you need to move again in the future, we are here to help. You have a loyalty discount waiting for any of your future removals.Thank you for using our services,Removals Zone
  • Steve Wyatt

    London East

    14/05/2022

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