Removals Zone

Friendly, super helpful and went above and beyond with oversized, awkward items. They all worked so hard, fast but careful and respectful of my belongings . I would recommend Be Removals Ltd to all of my family and friends that are moving near or far. Big Thank You to Vlad and all the lads. Read more

Fantastic,they came in time ,very helpful and cheap, definitely recommend

Fantastic 2-man crew. Moved everything out/in in a timely fashion, navigating some tight corners with furniture along the way. Could not recommend highly enough.

It was the worst day of my life! One of the man was moaning about everything, he was slow and anytime he called his boss the price gone up. When I asked him to help me to install my washing machine he said that isnt his job. I wanted to leave there half of my furniture but they didnt understand and taken over everything to the new place. At the end I had to pay more than double the price of what we agreed before. I know that is in their policy agreement but I dont think its fair to be honest because nobody wants to send them away in the middle of a moving process. I would not recommend them. Read more

I wouldnt recommend this outfit to do your house move, we had large lorry and van, the van operator one of had a strange smell of alcohol and were extremely rude and damaged some items. The lorry operator were good. But their office changed the moving date as they moved us to storage facility but the date was changed to bring our stuff 2days later, that was very stressful for us as pensioners. Please dont approach them for your move Read more

They were really good and very helpful with all aspects of the move.

It was a good service. There came two men to help with a move and they were very friendly and professional. We had an extra time and they helped to sort out the boxes in any room we told them to. All safe and sound. Read more

Very helpful all throughout! Happy to help me with my move last minute!Quick response to all my queries.They made everything easy! Thanks so much!

The driver that came was extremely rude and impolite, seems he did not want to do the job, the van arrived with stuff already inside the van that was not mine which took up 40% of the space, when asked I was told to mind my business. The manager had to come in and intervene after 15 mins, but eventually cancelled the job which was a waste of day and more,. Will not be using ever again Read more

The Driver turned up on time and was very helpful. He was happy to wait 20mins for me whilst my ex landlord turned up to collect my keys before we took off. There was no issue about this with the driver. Unfortunately we got stuck on traffic on the M25 and after the Driver had helped me finish unloading - the company office called me to demand an extra 110 as the delivery took longer than expected. I explained that no call or text was communicated to me during the bad traffic issue and to demand extra money of me (which was eqivalent to the booking cost) was unreasonable and unprofessional.I wont use this company in future. Read more

Everything went smoothly, start to finish. Very polite, professional team. Thank you.

Great experience with Removals Zone. I had 2 movers booked for 4 hours. They were incredibly professional, hard-working and efficient throughout the process. I will definitely use again in the future.

excellent service! Will use them again!

Reliable and no hidden costs. Would use again.

Removals Zone were a great company to deal with. They kept in great contact over email (which I told them I preferred) and gave me information to help me sort local parking suspensions. On the day, I offered to help shift some bags but they were more than happy to just crack on themselves. They met my partner at the drop off location and they completed the job quickly and to a high standard with no accidental damages. I didn't go for the packing service so packed everything myself which made me a bit more nervous about breakages, bit I needn't be worried. The price was really impressive, especially as the distance we were moving was huge (LDN to MCR). Overall, really pleased with the company and their service, and I'd recommend them to anyone. Read more

amazing!!! he was very helpful and punctual, barely took any time and had no problem looking for the addresses

Very friendly and helpful staff!

Honestly it was like a scene from a comedy movie, eventually their van which pumped out a very unwholesome amount of black exhaust got stuck in some mud outside the house causing a 2+ hour delay - fortunately everything was received in tact although there was a further charge for very heavy furniture - probably not recommended! Read more

My emails were replied very quickly. They arrived on time and did the job very quickly.

Brilliant service, arrived on time and managed to move me out within an hour. Little help from me. Arrived at new property where friends were waiting, all boxes and furniture in the right place, nothing missing or broken. Highly recommended Read more

Cannot fault them at all. Office were easy to get hold of, stayed in touch and always answered the phone or emailed quickly. Turned up early, but didn't push, so were ready and waiting. They just cracked on, no grumbles... Finished sooner than they quoted me for, so charged me less. Hopefully I don't have to move again any time soon, but if I do, I would definitely use again. Literally the smoothest moving day I have ever had... And I have moved A LOT! Thanks guys if you see this....... Read more

I would use them again an recommend them to family an friend's

They did very well and were very professional

Not professional, kept complaining to carry a few boxes. Were demanding extra money to carry a mattress up 10 stairs to the first floor, I had to do it myself while they watched and did not even help. Absolutely the worst service, I would never use them again. Read more

Great guys will call on them again soon.

We ended up with damaged furniture, price being increased and holding furniture hostage until paid their invoice.Two vans was agreed at time of booking only one showed up then on removal day they wanted to charge full price for another van. I ended up using another company for the remaining furniture that couldn't fit. This is only the short version of my experience! Read more

Excellent movers. Really quick and professional. Everything went smoothly.

They were late to arrive, and the final bill was more than expected. Other than that they did their job well.

Removals Zone were great and I would recommend them to anyone. The team were caring and as protective of my belongings as I am and I felt very safe that everything was in their hands. The guys who came and moved my furniture on the day didn't speak great English, but it didn't matter too much. The only thing they could improve on is their communication on the day of the move - the central office were not and could not get in touch with the driver whilst they were in transit and couldn't tell me an arrival time. As it was, they arrived 2 hours ahead of me in my car and I had to arrange for someone else to let them in. Had I known I would have arranged that in advance and saved myself some additional stress. I'd still recommend Removals Zone to anyone, especially because they are very well priced in comparison to their competitors Read more

Avoid at all costs! The experience was distressing, doubled the cost of my move, damaged my furniture, disturbed my neighbours and buyer. The delay of 5 hours contributed to me having a cold for 5 days and not being able to work. I have no words to say how bad it was really. If minus stars existed I would surely use them! Read more

So unprofessional and deceitful.While negotiating with you, they are so wonderful and quick to respond, but, it's all a hoax. I regret ever having to deal with them

HI everyone.I had found by Goggle.ThanksI think that is enough absolutely and kind regards Mrs Fathiya Adam

I was really impressed with Removals Zone when we hired a Luton van and two men to load. I asked them to arrive between 10-11 and they arrived at 10 on the dot. They were so quick at loading the van and lifted everything without complaint and were polite and smiling throughout. Customer service was always quick to reply and no issues getting through on the phone. Great communication. Read more

The worst experience imaginable. Slow, no strength and surly. Felt assaulted by their 'efforts' and by their on-the-job demands for more and more money.

All good, no complaints, would recommend, good value

Great customer service before the move. The only thing was I paid an extra fee for my new bedroom being on the 1st floor, but only the mattress was brought up and I had to ask for it to be. Apart from that, the move was fairly quick. Read more

Very professional and hands on. Would use them if I ever move again.

I used Removal Zones on 13th August, to pack, deliver and assemble (one wardrobe) for a new apartment. I was extremely disappointed with the service of removal zones for the following reasons1. The two individuals who came on the day, spoke limited English and communication was very difficult.2. They packed things in different boxes, and failed to label boxes e.g. packed kitchen items with bedroom items3. They failed as promised to bubble wrap my kitchen items and multiple items were smashed4. They estimated the cost to be 4/5 hours, however took closer to 9 hours, and made me help them unpack even though I had a slipped disc in my back 5. They failed to correctly assemble my wardrobe, and charged me additional cost (labour time)6. They also left multiple items in my old flat, even though they were instructed to remove them - mainly due to poor English and communication skills7. I have send Removal Zones several photos proving this, called 8 times, yet no one has called me back or offered reasonable compensation for my broken itemsI wish I could upload photos here, to prove just how useless this company is. Read more

Due to a genuine mistake, the driver arrived on moving day with one less person and a smaller lorry than agreed. All comms had to be managed over the phone with customer services due to a language barrier, which took up more time. I spent over an hour trying to find another company to join the move last minute because we had to get to the storage facility by 5pm. Customer services were responsive but did not adequately reimburse us enough for the significant inconvenience and stress caused.The team worked quickly and worked well however the 3rd removals company that we used to move our belongings from storage to our new home had a lot of trouble finding where screws and fixtures had been left, as not all were taped securely or labelled to the relevant furniture. Although the mistake was genuine, it was costly in terms of time and money (using two companies), and also the stress is what everyone wants to minimise on moving day! I also think it is unfair to both parties that communication is limited on the day and think a better process needs to be in place to both inform and enable customers to communicate better with the team on the day. Read more

Quick and friendly communication. The move itself was very smooth, good value for money.

They were really helpful and gave me a rebate when the job was finished early great guys

Overall, I think the removals company was good value for money and the costumer service was on point. As soon as I used "compare my move" to get quotes I received a phone call from removals zone swiftly. She assessed the contents for moving and requirements and provided me with a quote promptly. On the day of moving, I received a phone call from the customer services to give an approximate estimation of the removals crew to the nearest half hour. If I had to mention one negative thing, it would be that the quality of the removals crew which was at best amateur. The removals crew did not use the removals blankets to protect a few items of my furniture from the surface of the vehicle from scratches. The use of such blankets is stated will clearly be provided free of charge on the invoice once the deposit has been paid. I have moved every year for the last 6 years, and this is quite a basic thing that I think just needs a bit more of a removals crew training to provide that finesse approach. Read more

Drivers came over an hour late. Also, they damaged one of my fairly expensive tables and upon complaining to the customer service team I was told I should have mentioned to the drivers to be careful with the items, which of course I told them. I strongly assumed the company knows what they are doing and they are protecting items with any move without the customer having to explicitly tell them to cover up items as well. No monetary compensation received and I was even threatened with a lawsuit in the end. Would never recommend or use them again. Read more

Initially the company were very helpful with arranging quote and plan for full service of packing, dismantle and reassemble. This was quoted that it would take around 8 hours for a two bedroom, two storey, terrace cottage.On the day of the move two men arrived around two hours late (and worked incredibly hard) however this was not a job for only two men. You cannot claim to offer a full service in a day. They started at 10:30 and were still completing the job at 22:45. My husband and his brother had to help with the labour otherwise the job would not have been completed at all. It has then since taken us another hired van load, and three car fulls to complete the move as Removal Zone were unable to dismantle our wardrobe, among many other items left behind, such as a full cupboard of baby belongings, BBQ, garden items, hoover etc.When I phoned to discuss my disappointment Removal Zone threatened to call the police and retain our belongings unless we paid an additional price to cover the extra time required. This was around 300 more than original estimate. At no point were we rude just incredibly let down. I would not use this company again. Read more

Really helpful and friendly on the day, made the move easier

Much cheaper than the alternatives and efficient!

Great and responsive customer service, very patient as my move day kept changing. Good on the day and completed under time. All very straightforward and will be using them again!

Excellent service nothing to fault from the beginning to the end.Well worthy the money and certainly will use be my first choice if moving again.

Great service, quick and efficient. Kept my updated throughout

Fantastic customer service before the move and very helpful on move day - would highly recommend

Great guys didn't complain and I moved on hotest day of the year. They are reliable and I had trouble getting my keys and had to move date a few times and they was great about it. I highly recommend the company and if I had to move again I would defo use them again. They are 5* company and workers are excellent at there job. Let's say they had no problem carry downstairs from 2nd floor. Friendly happy hardworking removers and contact with office was 5* and nothing was a problem. Read more

Hat off to two gentlemen who came to assist me in my move, they were champions. They helped to make my move stress free - A BIG THANK YOU !!

Great, I would recommend them to anyone. Worked hard and efficiently and delivered all that was promised. Very happy I chose them, lovely customer service too

Excellet service. the guys were very helpful

The movers arrived late and were not efficient at all. It felt like they were taking their time on purpose so that they could charge more.Also they only accept cash and asked to be paid before the job was over.My boyfriend had to go and help them to avoid having to be charged more and go faster. I would not recommend. Read more

Excellent service. I was contacted several times by The company to keep me posted on whereabouts of the van. They arrived promptly at the property and within a few hours they were unloading at the place of destination. Very friendly and professional removal people and would highly recommend. No hidden costs. Read more

The team were incredibly hard working and polite

Super fast and helpful movers. The arrival time did have to get pushed back in an hour but in the end I was blown away with how fast they moved my boxes out of the new place and into the new!

Very efficient, good service. Would recommended.

Great service, efficient and reasonable value. Good customer service by phone and email for the quoting and booking process, and they were patient while our moving date moved around a bit...!The only downside was our removals men on the day didn't understand English, so we had to do a lot of gesticulating and pointing at what had to stay and go and need taking apart and reassembling etc. It didn't affect how good they were at the actual service though, just the communication! Read more

Excellent service. Everything ran really smoothly. Would definitely recommend! Thank you!

I got three guys for the price if two. One stayed in the van making sure no parking tickets were issued. My past experience with other companies I had to do the second guy's job because the second guy stayed doing this so I was grateful for these guys. They were quick , on time, efficient and strong. No fuss and took care of my items both when picking up and delivering it up the stairs. They were in other words respectful and also lovely. Completed in time so no extra charges. The smoothest and best out of three different companies, thank you! I would definitely recommend them. Read more

The worst removal company we have used, considering the number of moves in a period of 27 years. Whilst the pre-move customer service was efficient and communicative, move day blew any hope of it being a smooth or good experience.Lazy, disorganised, inefficient and one of the two workers, barely lifted anything, didnt bring power tools to dismantle a bed. Instead took an hour to use a screw driver. A complete waste of time and money.One of the workers was young and new, didnt really know how to start loading the van in an organised way. His colleague. A veteran Removals Zone worker, provided him with no support or guidance, so its unsurprising we had to instruct.The result was still 70% of the work, we completed ourselves, which was most of the heavy lifting and moving work.It would be better to hire a person with a van rather than have used these guys.On the day, customer service harassed with calls during high stress, didnt listen to our concerns or the issues.Equally, theyve not replied to my formal complaint, so legal action seems to be the only next step. Read more

They broke items but refused to repair because they have an unreasonable 1 day clause to reach out. Everyone knows fully unpacking in 1 day is not possible. But one has to unpack to discover the damage. Read more

Many broken items including a particularly valuable painting, some items missing on arrival, have been told they had been located and would be returned to me on a particular day, but nothing happened and no response to further queries. Charged double the quote for half the work. Read more

Had an awful experience with this removal company and would not recommend them. the only positive thing I can say is the customer service team over the phone were professional, polite and patient, shame about the men they sent. we also paid for a dissemble and reassemble service that did not happen and ended up having to do this ourselves. shambles of a day Read more

Two men arrived, refused to move more than one item until I rang the head office to get them to call the men to do the work. Neither spoke much English. They broke furniture, ripped the fabric of my sofa and scraped paintwork and took chunks out of wall and wooden doors as they tried to get the furniture out. I definitely would not recommend!!!!!!! Read more

The actual people doing the moving were nice, but the company hadnt given them the correct information, they turned up expecting something very different. The estimated duration was wrong so ending up costing a lot more, and ran into the out of hours extra charge which was particularly frustrating when they were nearly 2 hours late starting. Nothing broken though, and the movers themselves were nice to work with, though I get the impression theyre not treated well by the overall company. Read more

The customer service experience was good. I received quotations in time and customer support execs were quick in resolving any queries. On issue was that they took deposit online but wanted rest of they payment as cash which is an inconvenience.But there are some challenges with their work force, which definitely needs addressing. The work force needs serious grooming:1. The workers were at all listening to what I was saying and were throwing the boxes here and there. They were ignorant of what boxes were fragile and what were not.2. On moving into the new place they requested to use the washroom, which is perfectly fine but they made a huge mess there and left it very dirty.3. They were staring and passing comments, whispering about or neighbours, especially women. Read more

They will quote you a price and then on the day they spent almost triple that time so that they can collect more money from you. And they will lock your things in their van until you pay. The people that came to move my stuff didnt even come with a trolley and the ended up breaking my desk. They would take one box downstairs in the lift one at a time then take 20 minutes to come back up again. They used my boxes to hold open the doors in the apartment building? What if someone took one? And the icing on the cake is that they dont speak or understand English!!!I ended up reporting them to the police and removing my things from the van myself one by one while they threatened and shouted at me. I paid deposit and thats all the money they will get from me after that experience. Read more

They lost some of my items and the removal staff were unable to speak English making it a very difficult experience.

Not a positive experience with the move. Would not recommend.

Although there were only 2 men and one couldn't speak a word of English, they worked very hard and I would use them again.

Terrible company. Awful service. Dreadful destruction. They are the worst. There is a reason they're cheap. The damage they cause will cost you more than the move.

The example other 'so called' removals service providers need to apply and follow.

Worst customer experience I've ever had.- over five hours late and ended up sub contracting the job- set wrong expectation with sub-contractors who were tired and angry when they understood removal zone had lied to them- could not remove my sofas when the expectation was set (in writing) from my initial enquiry, that they would need to remove the arms in order to move it (its also mentioned in the quote)- overcharged me (charged for x3 men when they only provided x2)- threatened me stating that there was no dispute process and that if I did not pay on the spot, the removal men would not leave my house Read more

Removals Zone was very professional from start to finish, my moving went very well and the team was efficient.

I choose the removals zone finding out from Compare move site

Arrived promptly and worked incredibly hard moving everything for us. The communication beforehand was excellent and we even got a 30 min refund as they were quicker than expected. Would recommend!

They were a bit rough and didn't speak a lick of English but they were nice guys and worked very hard to get the job done so I don't want to be too harsh. Quite cheap as well.

Good value for money, kept me informed at all stage