Set up over 35 years ago in North Kent by Barry Simpson, Simpsons Removals and Storage has grown to offer the complete home removals services across the globe. Our team are experts in shipping personal possessions safely and carefully. We take pride in offering a reliable and trustworthy removals service to all our customers; we can store, deliver, collect, package and so much more, all in a professional and friendly manner.
I have had a terrible experience with this company. Please do not ever recommend them. As the say goes " the devil is in the detail", and this is how this company operates. Their original offer looks very competitive, but then misteriously they start adding new concepts based on the small letter and their final price is more expensive than anyone else. In my case, they want to charge me 50% because their truck does not fit in my street. At the time of the offer I did not obviously check this, since I naively thought that they would have cheked this. They have only checked this information now when it is the delivery time and they harge me 50% more. Funnily enough, their truck is so big that they would have never been able to deliver in any part of the city. They do not offer any refund for alternative deliveries in depot outside the town. it is a rip-off and very un-professional.
Smooth and flawless move over two days. Staff very helpful from start to finish.
Sue Bacon of Simpsons Removals & Storage replied:
Thank you very much for your kind words. We hope you will be very happy in your new home. It was a pleasure to complete your removal.
Simpsons were very professional. There were 1 or 2 issues with assembling the desks however other than this, we had a great experience.
We had packing service - the guys made most boxes too heavy for us to move, they did not communicate re our clothes which were in chest of drawers and packed them in boxes simply labelled bedroom - not helpful as packed all underwear for the next day. The guys on moving day worked hard but had arrived late due to heavy traffic. The customer service from the assessor, ladies in office and guys on moving day were good but when there was a problem the senior member of staff was patronising and calls were not returned which held up leaving the house and subsequent journey- complaint has not been followed up in the 15 days I was told. Would not recommend.
All good. Whilst I don't expect removals people to be gushing with customer service when they drop your stuff off, something resembling people skills would be good. When you hand over a tip, no matter how big or small, there was a sense of entitlement - just took it off me like I handed them a tissue. Wish I hadn't bothered. All in all, from pick up to drop off, we paid an extra 20 quid. Not enough? I think if I'd have handed over 50 they'd have still pulled a face. When you offer them tea, it's a given that it's provided - of course we're willing to offer drinks, but there's this shoulder shrugging approach. When I offered to assist with places to park, I was told "Don't worry about that, you just get the kettle on eh?" It's little things that make a difference. It doesn't hurt to say to people "All the best with your new home." Just offer something that looks like you care. I get that they are not there to chat all day, but there was nothing from them. Just two grumpy guys, sharp, short answers. I don't give a tip or make tea for the thanks, but it wouldn't hurt, Simpsons. Give your staff a bit of customer service training - they aren't cabin crew for 1st class on the airlines, but seriously, try to at least pretend to care about more than just off-loading and driving off. I don't think it's an easy job, but good manners are.
They made a huge mistake in assessing the volume of goods to transport resulting in an extra van being required. They wanted £600 extra to deliver my contents. Disgusted with them charging me for their mistake. They under estimated by 30% ! They blamed me for their mistake and then made me wait a week for delivery of urgently required items.
Very friendly company, excellent customer service. We only gave them 3 days notice to move and we cannot fault the service provided.
Moving house can be very demanding and stressful, here at Simpsons we understand this and that’s why we work hard to make your house move as smooth and stress-free as possible. Whatever the size of your home, we can create a tailor-made home removal service that will suit the needs and budget of you and your family.
One of our dedicated team will visit your home to assess your requirements and determine the best service for you. All options will be explained and there is no obligation to book. You will be offered a competitive price.
Here at Simpsons, we believe that our self-storage facilities are the simplest, cleanest and most secure containers available. From household storage and commercial storage to archive and external storage, we have the solutions for all your storage needs, however big or small.
We can supply you with all the packing materials you need such as boxes, bubble wrap and more. So you can pack your goods with care, or our packing team can come to your home or office and complete the packing for you, ensuring all items are securely and safely packaged for moving.