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Swift Removals and Storage

Swift Removals & Storage

Superb
based on 37 reviews
member since October 2014
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Reviews & Ratings
Customer Reviews
  • Mike Parrott

    Gloucester

    5/01/2020

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    Broken fridge, damaged paintwork with one mover in a world if his own trying to carry a cast iron bed head up stairs on his own. Large furniture items were not wrapped as promised in the survey. Not enough time planned for packing and I felt the unload was rushed. Lots ended up in the garage that was supposed to be in the house.

    Response:
    Hi Mike, Thank you for the review.I will investigate this and come back to you. Obviously we have paid some compensation for the fridge to you, although the damage you talk of was a split pipe and internal. Really hard to say that this wouldn't have happened to whoever moved the fridge. The other issues you had not previously mentioned so will of course look into. We appreciate your feedback and will endeavor to improve going forward. Many Thanks Danny
  • Joseph Lamonby

    Gloucester

    13/11/2019

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    Hard working, careful, respectful teams moved us out of our old home and into the new one. Despite long delays on the motorway they were in good spirits throughout the move into our new home.

    Response:
    Thank you Joseph
  • Mike Bragg

    Gloucester

    20/10/2019

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    Items broken, items missing, hasty unloading meant stacking boxes haphazardly without noting colour coded stickers. Rush to get away
    Very expensive and quite the worst removal company we have ever had, not recommended

    Response:
    Dear Mike, Thank you for your feedback.Im sorry you feel this way. Obviously there is two sides to every story. You were delivered to a second floor flat that our crew say was just not big enough to accommodate everything. This in turn meant that when rooms are full to maximum we simply cannot put anymore items in there we have to find space in an a alternative room. The crew you had in particular are very competent removal men and receive excellent feedback on a daily basis.I am sorry if we didn't meet your expectations on this occasion and would still wish you all the best for the future.Kind RegardsDanny
  • Steve

    Gloucester

    20/10/2019

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    Dean and Rich were excellent on the day. Thanks Swift!

    Response:
    Thank you Steve, much appreciated. I will pass your kind words on :-)
  • Paul Crockett

    Gloucester

    18/10/2019

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    Superb service, kept us informed, arrived promptly, carried out the loading efficiently and cheerfully - nothing too much trouble.

    Response:
    Thank you Paul, Best Wishes Swift Team :-)
  • Chris

    Gloucester

    13/10/2019

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    Great, friendly efficient team. Great removal company, Ia??d definitely use again.

    Response:
    Thank you Chris, hope you are settling in well
  • Richard Hart

    Gloucester

    13/10/2019

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    Mostly a very good service. Only quibbles were that we weren't asked if we wanted our beds put together as part of the quote and would have been charged more for this. Also the younger of the two movers picked up my TV (probably the most expensive item we had) with his bare hands and no packaging. I was told that this would be properly protected. He left smudges on the screen and could have easily broken it. However, in the end, no actual harm was done.

    Response:
    Thank you Richard. I am glad it was a positive experience. I will investigate the TV issue, obviously glad that there was no issues with it. I'm sorry if you weren't offered dismantle of beds. I'm not sure why as this is a service we offer. I hope you are now settling in well :-) Swift Team
  • Margaret Taylor

    Gloucester

    28/09/2019

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    A straightforward and positive experience

    Response:
    Thank you Margaret :-)
  • Miss Morris

    Gloucester

    20/09/2019

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    They were extremely helpful with both the move and the temporary storage and response is really quick.

    Thank you.

    Response:
    Thank you :-)
  • Andrew Williams

    Gloucester

    16/08/2019

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    Excellent and professional service, the team made our house move smooth and efficient with no hassle.
    We would certainly recommend this company.

  • James Franks

    Gloucester

    14/05/2019

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    They were excellent from start to finish

  • Helen James

    Gloucester

    22/04/2019

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    The 2 guys that came were very helpful and arrived earlier than was told which was good for me,

  • Jack Turner

    Gloucester

    22/04/2019

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    Excellent, They live up to their name, Swift and efficient.

  • Caryn Wright

    Gloucester

    5/04/2019

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    Great experience the guys were friendly and very efficient, they took great care with our valuable items and were a pleasure to have helping us

  • Malcolm Hill

    Gloucester

    27/03/2019

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    Very efficient before during and after the move. The crews who actually moved me were incredible.

  • Mandy Bennett

    Gloucester

    16/03/2019

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    Friendly, approachable and the two guys made the day less stressful.

  • Tim Graham

    Gloucester

    26/02/2019

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    Excellent on the day. The guys worked tirelessly

  • Norman Hall

    Gloucester

    14/02/2019

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    I have already made a review to Trustpilot.

  • Esther Curtis

    Gloucester

    1/02/2019

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    The guys at Swift were extremely helpful and friendly. The move went smoothly and I was very happy with their service.

  • Tony Betts

    Gloucester

    24/01/2019

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    An excellent service from start to finish, the move went very smoothly even though there was a lot of boxes to carry quite a way to the van

    Response:
    Thank you Tony, Hope you are settling in well :-)
  • Louise Crediton

    Gloucester

    3/01/2019

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    The company was efficient and professional.
    The men on the day were friendly and hard working. They were always courteous and respectful and did what they could to relieve any natural stress caused by moving house.

    Response:
    Thank you Loiuse, I hope you are settling in well :-)
  • Wendy Rowswell

    Gloucester

    28/12/2018

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    Outstanding service, lovely crew. Highly recommended!!

    Response:
    Thank you Wendy :-)
  • Laura Copestake

    Gloucester

    20/12/2018

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    Efficient company came out to quote quickly, gave a great price and arrived promptly on moving day as arranged. No problems on the day, the two guys who came to move us were very helpful and did a great job getting everything from A to B safely. I would have no hesitation in using this company again or recommending them to others.

    Response:
    Thank you Laura :-)
  • Lynda Coles

    Gloucester

    14/11/2018

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    Took great care of our furniture and willingly placed in required rooms/position in new property.
    Friendly helpful service.

    Felt the cost was quite high but we were limited in time to get more comparisons.

    Response:
    Thank you Lynda :-)
  • Dave Barnett

    Gloucester

    30/10/2018

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    Craig and Claude were great. Handled our goods with care, were very friendly and worked hard. Great guys.

  • Matthew Dale

    Gloucester

    5/10/2018

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    Removal team were friendly and professional, it made our move day almost stress free and enjoyable

  • David Ballard

    Gloucester

    24/09/2018

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    Excellent service. Nothing to much trouble. Helpful and friendly staff. Would definitely recommend.

  • Jackie Hawkins

    Gloucester

    21/09/2018

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    Excellent company from beginning to end, moving day went totally smoothly, staff were professional, punctual, fun and had a 'nothing is too much trouble' approach.

    Highly recommended!

  • Marta

    Gloucester

    17/09/2018

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    Great service, very prefissional and the best quote I could find.

  • John Shorter

    Gloucester

    22/08/2018

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    The guys moving us were brilliant. Thanks to Rob and co for a really, really smooth, hassle free load and unload!

  • Domoni

    Gloucester

    19/08/2018

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    Damaged furniture on moving day and then tried to argue that it was damaged before they moved it. They took 3 days to respond to the complaint and then just sent clauses from their insurance saying that we would be liable for A?100 just for the insurance company to look into the claim. We were also told that they provide special padded covers for TVs which turned out to be a piece of cardboard strapped to the side of the van. We also paid for them to dismantle and reassemble some furniture - they turned up with no tools and then damaged the furniture taking it apart and putting it back together. Our bed wasna??t even held together properly. We paid a bit more for the move as we thought they were a reputable company and we wanted to reduce the stress of moving. Our belongings, including TVs and Sofas were left unattended for long periods of time, which we only realised when we went to take something to our car. Would never recommend them, quite the opposite! What should have been an exciting day was ruined by having to send complaint emails and take pictures of our damaged furniture.

    Response:
    Dear Domoni,Thank you for the feedback. Obviously very disappointing that this has arisen. We responded to your email within 72 hours as per our complaints procedure. We have never had a response to our email other than this. We have investigated this with the crew Dean & Dave, who I have to say always get great feedback on a daily basis. The TV was card and wrapped in the traditional method which provides ample protection hence the tv has no damage. Obviously if you live in a 2nd floor flat it is nearly impossible to leave the vehicle unattended - however we strongly disagree the TV was, as this was the last to be loaded. We are sorry that you feel this way however we carry out on average over 35 house removals per week with 15 vehicles and 25 full time staff. Complaints are very rare and feel this is not overly justified. The damage you refer to of the bed was extremely minor tear to the hessian on the inside of the bed and not visible. Had your car not broken down on the motorway you would have been present at the delivery address as agreed and we may not be having this discussion. Yours Sincerely Danny
  • Kirsten Ivatts

    Gloucester

    31/07/2018

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    Many thanks to everyone at Swift Removals for ensuring a rather difficult move went smoothly! Lots of laughs and jokes along the way, and a great team. And, rather importantly, a fantastic price too!

    Response:
    Thank you Kirsten :-)
  • Mathew

    Gloucester

    27/04/2018

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    Very good quality for service would highly recommend

  • Lina Friedrich

    Gloucester

    23/03/2018

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    We were very pleased with Swift company. They are definitely swift! Arrived on time, removed all furniture without problems, the whole crew is very polite and professional. Definitely recommend this to anyone.

  • Rebecca Jack

    Gloucester

    28/02/2018

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    The day was saved by additional help being sent in in the form of two fantastic young lads. Our experience was poor sadly in general - hoping we were just unlucky. One poor effort spoiled it for those making huge efforts. Better luck next time perhaps.

    Response:
    Hi Rebecca, Thank you for your feedback. We are sorry to hear you weren't completely satisfied. I will research which crew were present and see where we could improve. Perhaps we could discuss this in further detail over the telephone. Best Wishes Swift Removals
  • Anonymous

    Gloucester

    22/07/2017

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    Some issues on moving day. Broken and missing items. Not as organised as previous move. Unpacking service was shambolic.

    Response:
    Thank you for your feedback. We are sorry to hear you weren't completely satisfied. I have only just seen this review so apologies for delayed response. I will research which crew were present and see where we could improve. Did you ever contact with regards to said damages and missing items as we have no paperwork that corresponds to this . Best Wishes Swift Removals
  • Sean Astman

    Gloucester

    22/07/2017

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    Very very helpful team, they worked hard and with great care, we highly recommend them.

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    Areas Covered

    Gloucester (GL), Hereford (HR), Worcester (WR)

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