I consider myself to be a quite demanding customer and I was totally impressed by the team at VP Smart Removals. I almost got worried because they were so 'on the case' and being so proactive (thank you Gabriella), that I thought they were probably so desperate to get clients! But their price was one of the most competitive and the service was excellent, apart from small glitches that I consider to be acceptable (such as not wrapping a pretty expensive painting but thankfully it wasn't damaged). It was a big move and they even put more men on the case and moving teams around to make sure everything works out.I cannot recommend them enough.
They were absolutely superb. Despite the job being hard work and took a long time to complete the team worked cheerfully and efficiently. I would definitely use them again if I ever were to move. 5 star service!
Great removers. Two men worked hard, smiled a lot and were helpful and careful.
Just a fantastic company to deal with. The person I spoke to in the office (Daisy) was excellent. The 2 removal men I had were brilliant turned up on time and were both polite but also very friendly. They were so good I asked for them again on a subsequent move and have also recommended them to my friend who will also be using them. Their quote was far cheaper than the other 4 companies and yet they still did a fantastic job. Not sure why you’d choose any other company if I’m honest and I will certainly be recommending them to all my friends and family etc. I don’t usually bother with reviews but felt I had to. Excellent company with excellent customer service. A big thank you to VP Smart.
Absolutely Brilliant from them. Turned up early, and worked later than expected. I would recommend them to everyone!
Lovely team highly recommended
I was a little worried going for a company which was one of the cheaper (Are they professional? Will they break anything? Will any furniture they take apart be put back together properly?) but VP were really good.
We had to change the moving date several due to issues along the chain and the office staff were understanding.
Day before the move, 3 guys came to pack up as much as they could. All 3 very nice. On the moving day they arrived on time and got straight to it. Just managed to get everything into the vans with no fuss. Didn't mind we had to be in the house, due to COVID.
At the new place, they put all the furniture back together, without a scratch, put boxes where they needed to be and had me double check the vans to ensure I was happy they were empty.
Overall respectiful of us and all our posessions. I'd certainly recommend using them.
The movers were punctual and nice. They treated things carefully and they were working all the time. It took eight hours for them to finish the while moving, longer than I was thinking. But as they moved things piece by piece down and then up, the things are better protected and there’s no damage. They asked me where to put all the things. It’s a stress free moving and their quote is better than others. A satisfied customer here.
Professional, efficient, polite and very careful. Couldnt ask for a better team.
Professional and courteous crew. Ensured all was packed and moved timely with furniture re-assembled in our new house. Very happy
Absolutely brilliant, super quick move. Great customer service and fantastic removal team, all for an unbeatable price.
Kingston Upon Thames
Very friend staff extremely professional and the price was fair for the job, I recommend
Very efficient, polite men that packed everything quickly and were careful with the transport. Would recommend for sure.
There was some delay on the day, but they kept me updated on the arrival time, and in the end sent two of their guys who were on their days off to complete the job on time.
Good experience all around. Competitive prices and professional service.
Kingston Upon Thames
Excellent service, thank you!
Two super-friendly gentlemen from VP Smart Removals arrived at the agreed time and completed the removal swiftly.
Absolutely fantastic service! Will use again.
And we would recommend them too.
VP Smart Removals were excellent from start to finish. The guys did a fantastic job on the day and the service was incredible value. Would certainly use again if we needed a removal service.
The driver was very careful with my delivery of goods and was very efficient with getting stuff to my new property.
Brilliant service, couldn't have asked for more. They went above and beyond and by far beat our expectations of what a removal service should be.
Friendly, efficient and hardworking. Would recommend
Great Sevice. Team arrived on time. Nothing was too much trouble. Very professional, efficient and friendly service.
I will recommend them and use them again
Excellent, fast, reliable, polite
Very friendly, helpful and efficient!
Easy to book, arrived on time, did a great job both packing and unpacking and for a fair price. I would certainly use them again.
I was very pleased with the service, would use this company again.
Really recommend this removal company.
Quick friendly service.
Very efficient, polite and professional. One of the guys got quite upset when asked to wear a mask by the storage company, but we were able to resolve the issue by him staying outside.
Great guys, good quality service, quoted the best price out of 6 companies. Were very polite when I had trouble to settle the remainder of the invoice due to issues with my bank.
Bad point only that they were couple of hours late.
Good company & good service. On time & did what promsied to do. Well done.
•VP customer focussed
•Dealt with the unforeseens in a professional
•One point to consider is that that their “coronavirus” awareness could be more apparent.
Very friendly and professional ! Just make sure you keep track of the boxes they will provide as not cheap
The guys took great care of our belongings. Customer service leading up the move was excellent and everything arrived on time! Highly recommended!!
Fab company, but due to arrive at 1pm, arrived after 6pm
The men were fine but a little slow.
The van then needed jump starting as their battery went flat, luckily one of our family members had leads to jump start them and didn’t delay the move too much.
Staff were courteous. Easy to arrange. Everything went smoothly.
Damaged property and refused to compensate, citing a £40 limit despite advising of a £50,000 limit.
Movers spoke little English, did not properly wrap furniture and took no action when property was damaged. Worth spending more for a professional outfit; this was amateur hour.
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