VP Smart Removals

Overall they provided quotation and came on the day to move our house. The operatives on the ground were super nice helpful and professionals. I cant say the same about the back office who were sooooo unhelpful. The move supposed to take two days and on day 2 the office reduced the operatives to only two people something which delayed the move significantly. Last pieces and boxes (about 20) were not packed as if we were to do that they would have never finish on time so we had to move them as they are and as a consequence to that one of the desk broken. They wanted to get paid the other 50% although we had another load to take which is not as part of the deal only because it was end of the day and their offices closed. They have told their operatives not to unload the van unless I pay immediately something which put us on great stress on top of the great stress we were already. The girls at the office not really know costumer service and are very unhelpful on everything I have asked. In general the move happened thanks to the two operatives on the ground but overall the experience was very dull. Not sure if I recommend working with them. Read more

Excellent service, they came, they packed, they delivered. Not much else to say all was good.

Absolutely fantastic from start to finish.Good customer service presale and very friendly and efficient removal men on the day took the stress out of the day.

We had an excellent experience with VP Smart Removals. The service desk staff were friendly and prompt during the booking process, while Geoffrey, George and the rest of the team were timely, speedy and careful during the move.Despite having a long drive in awful weather, they helped us move our things into storage and kept us updated throughout the process.Very good service and also value for money. Read more

Amazingly professional team! Everything went so smoothly and most importantly stress-free! Great value for money too!We will definitely use them again!

Five Gold Stars! Excellent customer service from VP Smart Removals for our move from London to Whitstable, Kent. Well managed right from the enquiry process through to booking and finally, the move day! Thanks to Daisy for her patience with managing our changing dates. VP Smart Removals provided us the best/most competitive rates in line with our requirements (2 bed flat moved to 3 bed house). On move day, the two member team were highly professional, courteous, and extremely organized with loading and unloading all our belongings. On special request, they even accommodated my house plants for which I would give this company another 5 gold stars! I would recommend this moving company if you want peace of mind with your relocation, and I would definitely use them again in future. Read more

Good customer service organising the move. On the day unfortunately the movers were very late, which led to the move going on until evening when I was due to be leaving the property for the buyers by 5pm latest. This led to some challenges. I did not feel that the movers were particularly well organised. Read more

VP Smart Removals offered us the best quote and delivered a good service. Their representative was very responsive to any questions I had and I didnt have to wait days for a reply as opposed to other companies, which I really appreciated. The company delivered a good, straight forward service and were flexible to our needs on the day. I would use them again. Read more

Excellent value and service. Would highly recommend

I consider myself to be a quite demanding customer and I was totally impressed by the team at VP Smart Removals. I almost got worried because they were so 'on the case' and being so proactive (thank you Gabriella), that I thought they were probably so desperate to get clients! But their price was one of the most competitive and the service was excellent, apart from small glitches that I consider to be acceptable (such as not wrapping a pretty expensive painting but thankfully it wasn't damaged). It was a big move and they even put more men on the case and moving teams around to make sure everything works out.I cannot recommend them enough. Read more

They were absolutely superb. Despite the job being hard work and took a long time to complete the team worked cheerfully and efficiently. I would definitely use them again if I ever were to move. 5 star service! Read more

Great removers. Two men worked hard, smiled a lot and were helpful and careful.

Very efficient, polite and professional. One of the guys got quite upset when asked to wear a mask by the storage company, but we were able to resolve the issue by him staying outside.

Great guys, good quality service, quoted the best price out of 6 companies. Were very polite when I had trouble to settle the remainder of the invoice due to issues with my bank.

Bad point only that they were couple of hours late. Read more

Just a fantastic company to deal with. The person I spoke to in the office (Daisy) was excellent. The 2 removal men I had were brilliant turned up on time and were both polite but also very friendly. They were so good I asked for them again on a subsequent move and have also recommended them to my friend who will also be using them. Their quote was far cheaper than the other 4 companies and yet they still did a fantastic job. Not sure why youa??d choose any other company if Ia??m honest and I will certainly be recommending them to all my friends and family etc. I dona??t usually bother with reviews but felt I had to. Excellent company with excellent customer service. A big thank you to VP Smart. Read more

Absolutely Brilliant from them. Turned up early, and worked later than expected. I would recommend them to everyone!

Good company & good service. On time & did what promsied to do. Well done.

Lovely team highly recommended

I was a little worried going for a company which was one of the cheaper (Are they professional? Will they break anything? Will any furniture they take apart be put back together properly?) but VP were really good.

We had to change the moving date several due to issues along the chain and the office staff were understanding.

Day before the move, 3 guys came to pack up as much as they could. All 3 very nice. On the moving day they arrived on time and got straight to it. Just managed to get everything into the vans with no fuss. Didn't mind we had to be in the house, due to COVID.

At the new place, they put all the furniture back together, without a scratch, put boxes where they needed to be and had me double check the vans to ensure I was happy they were empty.

Overall respectiful of us and all our posessions. I'd certainly recommend using them. Read more

Fab company, but due to arrive at 1pm, arrived after 6pm

The movers were punctual and nice. They treated things carefully and they were working all the time. It took eight hours for them to finish the while moving, longer than I was thinking. But as they moved things piece by piece down and then up, the things are better protected and therea??s no damage. They asked me where to put all the things. Ita??s a stress free moving and their quote is better than others. A satisfied customer here. Read more

Professional, efficient, polite and very careful. Couldnt ask for a better team.

a??VP customer focussed
a??Dealt with the unforeseens in a professional
a??Great service

a??One point to consider is that that their a??coronavirusa?? awareness could be more apparent. Read more

Professional and courteous crew. Ensured all was packed and moved timely with furniture re-assembled in our new house. Very happy

Absolutely brilliant, super quick move. Great customer service and fantastic removal team, all for an unbeatable price.

Very friend staff extremely professional and the price was fair for the job, I recommend

Very efficient, polite men that packed everything quickly and were careful with the transport. Would recommend for sure.

There was some delay on the day, but they kept me updated on the arrival time, and in the end sent two of their guys who were on their days off to complete the job on time.

Good experience all around. Competitive prices and professional service.

Excellent service, thank you!
Two super-friendly gentlemen from VP Smart Removals arrived at the agreed time and completed the removal swiftly.

Absolutely fantastic service! Will use again.
And we would recommend them too.

VP Smart Removals were excellent from start to finish. The guys did a fantastic job on the day and the service was incredible value. Would certainly use again if we needed a removal service.

Very friendly and professional ! Just make sure you keep track of the boxes they will provide as not cheap

Damaged property and refused to compensate, citing a A?40 limit despite advising of a A?50,000 limit.

Movers spoke little English, did not properly wrap furniture and took no action when property was damaged. Worth spending more for a professional outfit; this was amateur hour. Read more

The driver was very careful with my delivery of goods and was very efficient with getting stuff to my new property.

The guys took great care of our belongings. Customer service leading up the move was excellent and everything arrived on time! Highly recommended!!

Brilliant service, couldn't have asked for more. They went above and beyond and by far beat our expectations of what a removal service should be.

The men were fine but a little slow.
The van then needed jump starting as their battery went flat, luckily one of our family members had leads to jump start them and didna??t delay the move too much. Read more

Friendly, efficient and hardworking. Would recommend

Great Sevice. Team arrived on time. Nothing was too much trouble. Very professional, efficient and friendly service.

I will recommend them and use them again

Excellent, fast, reliable, polite

Very friendly, helpful and efficient!

Easy to book, arrived on time, did a great job both packing and unpacking and for a fair price. I would certainly use them again.

I was very pleased with the service, would use this company again.

Really recommend this removal company.

Quick friendly service.

Staff were courteous. Easy to arrange. Everything went smoothly.