VP Smart Removals

VP Smart Removals

Superb
based on 46 reviews
member since February 2018
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Reviews & Ratings
Customer Reviews
  • Leo Kuyumciyan

    London West

    28/05/2022

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    Excellent service, they came, they packed, they delivered. Not much else to say all was good.

    Response:
    Thank you very much for your nice words and time to review our services,we are really appreciate!
  • David Rowley

    London South West

    25/02/2022

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    Absolutely fantastic from start to finish.Good customer service presale and very friendly and efficient removal men on the day took the stress out of the day.

    Response:
    Thank you very much for your feedback and time to review our services we are really appreciate
  • Kate Guest

    London South West

    23/02/2022

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    We had an excellent experience with VP Smart Removals. The service desk staff were friendly and prompt during the booking process, while Geoffrey, George and the rest of the team were timely, speedy and careful during the move.Despite having a long drive in awful weather, they helped us move our things into storage and kept us updated throughout the process.Very good service and also value for money.

    Response:
    Thank you very much for your nice words and time to review our services, We are really appreciate!
  • Mariya Roshkova

    Kingston-Upon-Thames

    3/01/2022

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    Amazingly professional team! Everything went so smoothly and most importantly stress-free! Great value for money too!We will definitely use them again!

    Response:
    Thank you very much for your nice words and time to review our services.
  • Avril Lobo

    London West

    22/12/2021

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    Five Gold Stars! Excellent customer service from VP Smart Removals for our move from London to Whitstable, Kent. Well managed right from the enquiry process through to booking and finally, the move day! Thanks to Daisy for her patience with managing our changing dates. VP Smart Removals provided us the best/most competitive rates in line with our requirements (2 bed flat moved to 3 bed house). On move day, the two member team were highly professional, courteous, and extremely organized with loading and unloading all our belongings. On special request, they even accommodated my house plants for which I would give this company another 5 gold stars! I would recommend this moving company if you want peace of mind with your relocation, and I would definitely use them again in future.

    Response:
    Thank you very much for your nice words and time to review our services We are really appreciate Merry Christmas to your family and happy new year in your new home.
  • Roberta

    Kingston-Upon-Thames

    21/10/2021

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    Good customer service organising the move. On the day unfortunately the movers were very late, which led to the move going on until evening when I was due to be leaving the property for the buyers by 5pm latest. This led to some challenges. I did not feel that the movers were particularly well organised.

    Response:
    Dear Roberta, We really sorry to hear that you are disappointed. You choose the afternoon slot and unfortunately our morning customer has an issue with the key which leave us with unexpected delay occurred to your job. We also informed you in advance about the delays of the team. Sincerely apologize once again.
  • Cristina Coptu

    London South West

    4/09/2021

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    VP Smart Removals offered us the best quote and delivered a good service. Their representative was very responsive to any questions I had and I didnt have to wait days for a reply as opposed to other companies, which I really appreciated. The company delivered a good, straight forward service and were flexible to our needs on the day. I would use them again.

    Response:
    Thank you very much for your feedback and nice words We are really appreciate
  • Harry Stead

    London South West

    28/08/2021

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    Excellent value and service. Would highly recommend

    Response:
    Thank you very much for your feedback
  • Nadim Saad

    London West

    3/08/2021

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    I consider myself to be a quite demanding customer and I was totally impressed by the team at VP Smart Removals. I almost got worried because they were so 'on the case' and being so proactive (thank you Gabriella), that I thought they were probably so desperate to get clients! But their price was one of the most competitive and the service was excellent, apart from small glitches that I consider to be acceptable (such as not wrapping a pretty expensive painting but thankfully it wasn't damaged). It was a big move and they even put more men on the case and moving teams around to make sure everything works out.I cannot recommend them enough.

    Response:
    Thank you very much for your feedback and nice words we are really appreciate
  • Alistair Holloway

    London South West

    14/07/2021

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    They were absolutely superb. Despite the job being hard work and took a long time to complete the team worked cheerfully and efficiently. I would definitely use them again if I ever were to move. 5 star service!

    Response:
    Thank you very much for your nice words and time to review our services, we are really appreciate!
  • Paul Simpson

    London West

    9/05/2021

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    Great removers. Two men worked hard, smiled a lot and were helpful and careful.

    Response:
    Thanks
  • Sarah Thorpe

    London West

    20/04/2021

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    Very efficient, polite and professional. One of the guys got quite upset when asked to wear a mask by the storage company, but we were able to resolve the issue by him staying outside.

    Response:
    Thank you for your nice words and honest feedback. Pleasure was all ours and will be happy to have customers like you.
  • Alexey Mushkeev

    London South West

    31/03/2021

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    Great guys, good quality service, quoted the best price out of 6 companies. Were very polite when I had trouble to settle the remainder of the invoice due to issues with my bank.

    Bad point only that they were couple of hours late.

    Response:
    Hello Alexey, thank you for the nice feedback! It was pleasure to serve you. We know how stressful a move can be and we would do everything to help you out.All the best and looking forward to hearing from you again.
  • Geoffrey King

    Sutton

    12/02/2021

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    Just a fantastic company to deal with. The person I spoke to in the office (Daisy) was excellent. The 2 removal men I had were brilliant turned up on time and were both polite but also very friendly. They were so good I asked for them again on a subsequent move and have also recommended them to my friend who will also be using them. Their quote was far cheaper than the other 4 companies and yet they still did a fantastic job. Not sure why youa??d choose any other company if Ia??m honest and I will certainly be recommending them to all my friends and family etc. I dona??t usually bother with reviews but felt I had to. Excellent company with excellent customer service. A big thank you to VP Smart.

    Response:
    Wow , thank you very much for your nice words and time to review our services really appreciate.Our pleasure to work with customers like you!
  • Elio Galea

    Kingston-Upon-Thames

    4/02/2021

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    Absolutely Brilliant from them. Turned up early, and worked later than expected. I would recommend them to everyone!

    Response:
    Thank you for your nice words and time to review our services.Really appreciate.
  • Mohamed Nour

    Twickenham

    14/01/2021

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    Good company & good service. On time & did what promsied to do. Well done.

    Response:
    Thanks for your nice words and time to review our services
  • Sarah Hardy

    Kingston-Upon-Thames

    14/01/2021

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    Lovely team highly recommended

    Response:
    Thanks
  • Richard Wilkinson

    London South West

    13/01/2021

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    I was a little worried going for a company which was one of the cheaper (Are they professional? Will they break anything? Will any furniture they take apart be put back together properly?) but VP were really good.

    We had to change the moving date several due to issues along the chain and the office staff were understanding.

    Day before the move, 3 guys came to pack up as much as they could. All 3 very nice. On the moving day they arrived on time and got straight to it. Just managed to get everything into the vans with no fuss. Didn't mind we had to be in the house, due to COVID.

    At the new place, they put all the furniture back together, without a scratch, put boxes where they needed to be and had me double check the vans to ensure I was happy they were empty.

    Overall respectiful of us and all our posessions. I'd certainly recommend using them.

    Response:
    Thank you for your nice words and time to review our services we are appreciate!
  • Sarah Megarity

    London South West

    18/12/2020

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    Fab company, but due to arrive at 1pm, arrived after 6pm

    Response:
    Thanks for your nice words and time to review us was pleasure working with customers like you!
  • Jessie

    London West

    8/09/2020

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    The movers were punctual and nice. They treated things carefully and they were working all the time. It took eight hours for them to finish the while moving, longer than I was thinking. But as they moved things piece by piece down and then up, the things are better protected and therea??s no damage. They asked me where to put all the things. Ita??s a stress free moving and their quote is better than others. A satisfied customer here.

    Response:
    Thanks for your nice words and time to review us
  • Ryan Du Plessis

    Twickenham

    21/08/2020

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    Professional, efficient, polite and very careful. Couldnt ask for a better team.

    Response:
    Thanks for your nice words
  • Roger

    Twickenham

    27/06/2020

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    a??VP customer focussed
    a??Dealt with the unforeseens in a professional
    a??Great service

    a??One point to consider is that that their a??coronavirusa?? awareness could be more apparent.

    Response:
    Thanks
  • Caroline Tacke

    Kingston-Upon-Thames

    22/05/2020

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    Professional and courteous crew. Ensured all was packed and moved timely with furniture re-assembled in our new house. Very happy

    Response:
    Thanks
  • Victoria Walden

    Kingston-Upon-Thames

    3/04/2020

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    Absolutely brilliant, super quick move. Great customer service and fantastic removal team, all for an unbeatable price.

    Response:
    Thanks for your nice words!
  • Ana Alencae

    Kingston-Upon-Thames

    9/03/2020

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    Very friend staff extremely professional and the price was fair for the job, I recommend

    Response:
    Thanks really appreciate your nice words and time to review us!
  • Sofia

    London West

    13/11/2019

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    Very efficient, polite men that packed everything quickly and were careful with the transport. Would recommend for sure.

    Response:
    Thanks
  • Viktoria

    London West

    26/10/2019

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    There was some delay on the day, but they kept me updated on the arrival time, and in the end sent two of their guys who were on their days off to complete the job on time.

    Response:
    Thanks
  • Laura N

    London South West

    22/10/2019

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    Good experience all around. Competitive prices and professional service.

    Response:
    Thanks a lot
  • Nicole Novakova

    Kingston-Upon-Thames

    12/10/2019

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    Excellent service, thank you!
    Two super-friendly gentlemen from VP Smart Removals arrived at the agreed time and completed the removal swiftly.

    Response:
    Thanks a lot, appreciate it.
  • Andy Nash

    Twickenham

    28/09/2019

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    Absolutely fantastic service! Will use again.
    And we would recommend them too.

    Response:
    Thanks
  • Phil Neale

    Kingston-Upon-Thames

    17/09/2019

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    VP Smart Removals were excellent from start to finish. The guys did a fantastic job on the day and the service was incredible value. Would certainly use again if we needed a removal service.

    Response:
    Thanks
  • Stephanie Kuehn

    London West

    20/08/2019

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    Very friendly and professional ! Just make sure you keep track of the boxes they will provide as not cheap

    Response:
    Thanks
  • Jill Bier

    London North

    12/08/2019

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    Damaged property and refused to compensate, citing a A?40 limit despite advising of a A?50,000 limit.

    Movers spoke little English, did not properly wrap furniture and took no action when property was damaged. Worth spending more for a professional outfit; this was amateur hour.

    Response:
    : )
  • Gareth Smith

    London North

    5/07/2019

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    The driver was very careful with my delivery of goods and was very efficient with getting stuff to my new property.

    Response:
    Thanks
  • Amanda Bostrom

    London South West

    21/06/2019

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    The guys took great care of our belongings. Customer service leading up the move was excellent and everything arrived on time! Highly recommended!!

    Response:
    Thanks Amanda
  • Michael Pomfret

    Bromley

    15/05/2019

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    Brilliant service, couldn't have asked for more. They went above and beyond and by far beat our expectations of what a removal service should be.

    Response:
    Thanks ,really appreciate your time to review us!
  • Josephine Leal

    London South West

    30/04/2019

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    The men were fine but a little slow.
    The van then needed jump starting as their battery went flat, luckily one of our family members had leads to jump start them and didna??t delay the move too much.

    Response:
    Thank you for your time to review us!
  • Madeleine Wass

    London South West

    29/03/2019

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    Friendly, efficient and hardworking. Would recommend

    Response:
    Thanks
  • Kaye

    London South West

    12/03/2019

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    Great Sevice. Team arrived on time. Nothing was too much trouble. Very professional, efficient and friendly service.

    I will recommend them and use them again

    Response:
    Thank you
  • Iwona

    Kingston-Upon-Thames

    2/03/2019

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    Excellent, fast, reliable, polite

    Response:
    Thank you
  • Tom Bevan

    Twickenham

    30/10/2018

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    Very friendly, helpful and efficient!

    Response:
    Thank you very much for that review Tom!
  • Paul Rushworth

    London South West

    29/10/2018

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    Easy to book, arrived on time, did a great job both packing and unpacking and for a fair price. I would certainly use them again.

    Response:
    Thank you very much for your time to review us!
  • Pinar Oruc

    London West

    14/10/2018

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    I was very pleased with the service, would use this company again.

    Response:
    Thank you very much for your time to review us
  • Anisah

    London West

    20/09/2018

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    Really recommend this removal company.

    Response:
    Thank you very much
  • Gavin Thomson

    Kingston-Upon-Thames

    8/08/2018

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    Quick friendly service.

    Response:
    Thank you
  • Kim

    London South West

    5/08/2018

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    Staff were courteous. Easy to arrange. Everything went smoothly.

    Response:
    Thank you
    More Information

    Areas Covered

    Guildford (GU), Kingston-upon-Thames (KT), London North West (NW), Slough (SL), London South West (SW), Twickenham (TW), London West (W)

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