Ark Surveyors Limited

Ark Surveyors Limited

Superb
based on 38 reviews
member since June 2020
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Reviews & Ratings
Customer Reviews
  • Ed Scolding

    London South East

    22/09/2022

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    A reasonably thorough survey (Level 3) - except that the surveyor failed to notice that every room in the house tilts. Floors, doors, skirting boards, fittings etc all tilt. They said they couldn't be expected to notice this because there was some furniture in the rooms. My appeal failed because I wasn't able to arrange a professional report on the tilting in the time-frame (a few days) demanded by the appeal process.

    Response:
    Dear Ed Thank you for taking the time to leave your thoughts regarding the survey undertaken on the 26th of November 2021. During the investigation, you refused to answer a very simple question as to whether or not the recommendation given in the report for further exposure and structural engineers' investigation was followed. Both of your complaints to the redress scheme CEDR and Ark Surveyors were found to be without merits. Agreeing to proceed with the purchase without following the survey's advice is assumed that you were prepared to take the risk and hence the vindication by an independent body or party CEDR.We are not allowed to move furniture and the affected was full of furniture. You also failed to carry out further investigation as recommended by the surveyor. Thank you once again for bringing this to our attention.You had 10 working days to appeal, and you refused to. CEDR has also further vindicated the surveyor that your report was thorough as echoed by yourself and that no further action is required by Ark Surveyors.
  • Paulo Ratemo

    London East

    24/08/2022

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    Good communication; professional; thorough. Highly satisfied with Dan's work.

    Response:
    Dear Paulo Thank you both for choosing Ark Surveyors and for your kind words of review. Its been an absolute pleasure for us to have delivered your expectations in our professional capacity. We value your business and wish you all the best in your property journey.
  • Arijit Ganguly

    Dartford

    24/07/2022

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    Dan was very professional and provided detailed survey reportIt was great to contact Dan from Ark Surveyors Ltd for Level 2 Homebuyer Report Survey for our new property. His quote price was within our budget and better than other surveyors in same level. The survey appointment was booked soon and we didnt have to wait much longer to get the report. Dan also gave us a summary over phone and answered all my queries in details. The report was very detailed with pictures included. It was like a second viewing for us. I would highly recommend Ark Surveyors for Level 2 survey of new home.

    Response:
    Dear Arijit We are incredibly pleased to have met your expectation whilst providing excellent service. Thank you once again for choosing Ark Surveyors and please share your experience with your friends, and anyone who may require our services. We wish you all the absolute best with your purchase. Kind regards Ark Surveyors
  • Oliver Dicker

    London East

    16/05/2022

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    Within less than two weeks of contacting Ark Surveyors I had a thorough and detailed survey report in my inbox. I couldn't really have asked for more. A great job all round.

    Response:
    Dear Oliver, Thank you so much for the 5-star rating. We are delighted to know that you enjoyed your experience with us. We always remain at your disposal and look forward to seeing you again on your next purchase. Kind regards, Ark Surveyors
  • Samuel Ajayi-Obe

    London South East

    12/02/2022

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    Quality of service is outstanding!! Dan was quite simply amazing and a pleasure to work with I wish all advisers to a property transaction could be like Dan. Hes super responsive and will come back to you within a couple of hours. He knows his stuff, will take his time to explain more technical concepts, hes punctual and does exactly what he says he would do. The other reviews speak for themselves if only I could give more than 5 stars the quality of service I received was outstanding!!

    Response:
    Dear Samuel, Thank you so much for the 5-star rating. We are delighted to know that you enjoyed your experience with us. We always remain at your disposal and look forward to seeing you again next time when you would need our help. Kind regards, Ark Surveyors
  • Fernando Augusto

    London South East

    24/12/2021

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    Great a quick service. The report got an overview of the whole property and great pictures as well. All property is visually inspected and report contains comments about each space. Great value for money!

    Response:
    Thank you Fernando for choosing Ark Surveyors and for your kind words of review. Its been an absolute pleasure for us to have delivered your expectations in our professional capacity. We value your business and wish you all the best in your property journey.
  • Natalia Gonzalez

    London East

    29/11/2021

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    Dan was really helpful throughout. His report was really thorough and he made himself available to answer any queries we had on it.

    Response:
    Dear Natalia, Thank you so much for the review/rating. We are delighted to know that you enjoyed your experience with us. We always remain at your disposal and look forward to seeing you again next time when you would need our help. Kind regards, Ark Surveyors
  • Joanne Jones

    London South East

    23/10/2021

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    I received quotes for level 2 and 3 surveys very quickly. The prices were fair and I initially spoke to Dan for advice on which one to opt for. I decided on the level 3 survey, which was arranged within a couple of working days and it only took a further couple of days to receive the survey back (1 week in total). Dan completed a detailed report to a comprehensive standard. Following this Dan took the time out to go through the survey with me and discuss the main issues identified over the phone. He answered any questions I had and gave honest and brilliant advice to help me move forward. Overall, I was very pleased with the efficient level of service and have already recommended them to a family member.

    Response:
    Dear JoanneDear Valarie, Thank you so much for the 5-star rating. We are delighted to know that you enjoyed your experience with us. We always remain at your disposal and look forward to seeing you again next time when you would need our help. Kind regards, Ark Surveyors
  • Frank Okuwa

    London East

    12/06/2021

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    Exceptional service... very very customer centric, which is very rear nowadays. Dan was a real gem , the servey ( I hasten to add very comprehensive) was carried out within days of payment, I am really impressed and will be keeping the companies details for future reference. WELL DONE .

    Response:
    Thank you once again for choosing Ark Surveyors and please share your experience with your friends, and anyone who may require our services. We wish you all the absolute best with your purchase.
  • Kirsty Kenney

    London South East

    23/05/2021

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    Professional service, good comms. They were able to get survey done with very quick turnaround.

    Response:
    Thank you Kirsty for choosing Ark Surveyors and for your kind words of review. Its been an absolute pleasure for us to have delivered your expectations in our professional capacity. We value your business and wish you all the best in your property journey.
  • Sarah Hadland

    London East

    19/05/2021

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    Highly recommended: Professional, efficient, value for money and friendly service
    I got quotes from five surveyors and Ark were comparable price-wise with the other four but were able to undertake an inspection the following week (all other firms were giving me dates in late May or June)! Dan was also the quickest to get back to me.

    The survey was really easy to arrange, Dan called me on the day to give an overview of what he had found which was really helpful.

    The report was very thorough but turned around really quickly. I would definitely recommend Ark and would have no hesitation using them again.

    Thanks Dan!

    Response:
    Thank you Sarah for choosing Ark Surveyors and for your kind words of review. Its been an absolute pleasure for us to have delivered your expectations in our professional capacity. We value your business and wish you all the best in your property journey.
  • Katya Hanbury-Williams

    London South East

    13/05/2021

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    Dan was brilliant - super flexible, through and quick. Would highly recommend.

    Response:
    Dear KatyaThank you so much for the 5-star rating. We are happy to know that you enjoyed your experience with us. We always remain at your disposal and look forward to seeing you again next time when you would need our help. Kind regards, Ark Surveyors
  • Sonia Charles

    London North

    12/05/2021

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    I was contacted by Ark Surveyors with a questionnaire requesting additional property details. I sent this information and asked for confirmation of costs. Several days later Ark Surveyors sent me an email claiming they had carried out the survey, without me having instructed them to do so, and demanding immediate payment.

    A reputable surveyor would not carry out a survey without being instructed to do so and usual practice is to issue T&C's with a contract and invoice for payment beforehand. I refused to pay and then received a follow up emailing from Ark once again demanding payment together with the ridiculous claim that filling in their questionnaire was an instruction to proceed with the survey. This was a clear attempt to intimidate me and I found the whole episode shocking.

    Response:
    Hi, Sonia can confirm we responded to your enquiry on the 28thof April by sending a quote for a building survey.A?A Our price for this building survey is clearly mentioned or contained within the quote. You replied by completing our questionnaire which is an implied term of instruction. We had no way of knowing your agent's details except that it was provided to us by you. The agent was contacted, and an appointment was booked. Subsequently, an email was sent to you confirming the appointment date (4th of May 2021) and our bank details for payment. We did not receive any payment and the appointment went ahead. Another email was sent to you that the inspection has been carried out and to give you a quick overview. The payment update request was also stated in this email. There was nothing malicious about this. A call was put through to the agent and it was confirmed that as far as they are aware the sale was going ahead and hence my email about payment and instruction. It's not unusual to chase clients for payment and when our clients fill in the questionnaire it is normally because they want to proceed with services.
  • Victoria Evans

    Enfield

    12/05/2021

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    Great,fast and friendly. Dan was very informative and made the process very easy for us.

    Response:
    Thank you, valued customer. We are very pleased to have met your expectation.
  • Ahmed Ibrahim

    London South East

    8/04/2021

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    Great job done very friendly Surveyors well done Daniel thank you so much.

    Response:
    Thank you, Ahmed. We are happy to have met your expectations. We wish you the very best in your property journey.
  • Fred Searle

    Southend-On-Sea

    29/03/2021

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    Very happy
    I recommend to anyone who wants a thorough survey
    Very quick
    He knows his job. Would definitely use him again.
    Thanks

    Response:
    Thank you both for choosing Ark Surveyors and for your kind words of review. Its been an absolute pleasure and a privilege for us to have delivered your expectations in our professional capacity. We value your business and wish you all the best in your property journey.
  • Ashok Patel

    Ilford

    15/03/2021

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    Dan was very good, very helpful

    Response:
    Dear AshokWe are incredibly pleased to have met your expectation whilst providing an excellent service. Thank you once again for choosing Ark Surveyors and please share your experience with your friends, and anyone who may require our services. We wish you all the absolute best with your purchase.
  • Dr Chitti Mohan Rao Kandunuri

    Romford

    8/03/2021

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    Quotes arrived almost instantaneously! I also received a call from surveyor Daniel Jombla within minutes and was able to book an appointment for a survey within 2 days.
    I was delighted with the detail and quality of the report! Prompt, efficient with excellent contact from start to finish. Couldna??t fault Dan. Top man, top job and so competitively priced. Highly recommended to anyone needing a building survey. I will definitely use the service again if I purchase another property.

    Response:
    Dear Dr. Chitti, Thank you so much for the 5-star rating. We are happy to know that you enjoyed your experience with us. We always remain at your disposal and look forward to seeing you again next time when you would need our help. Kind regards, Ark Surveyors
  • Razvan Dan

    London East

    15/02/2021

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    Dan Jombla provided us with a fast valuation within a week and kept us informed throughout the process.
    We highly recommend his services and the company.

    Response:
    We are incredibly pleased to have met your expectation whilst providing an excellent service. Thank you once again for choosing Ark Surveyors and please share your experience with your friends, and anyone who may require our services. We wish you all the absolute best in your property journey.
  • Gemma Wood

    Dartford

    9/02/2021

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    Good communication.
    Thorough work.
    Detailed report.

    Response:
    Thank you for choosing Ark Surveyors and for your kind words of review. Its been an absolute pleasure for us to have delivered your expectations in our professional capacity. We value your business and wish you all the best in your property journey.
  • Nichola Goodwin

    Chelmsford

    8/02/2021

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    Friendly, professional with a quick turnaround on the detailed report.

    Response:
    Thank you both for choosing Ark Surveyors and for your kind words of review. Its been an absolute pleasure for us to have delivered your expectations in our professional capacity. We value your business and wish you all the best in your property journey.
  • Zak Kurtha

    London East

    17/01/2021

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    Excellent prompt service, communication and thorough report. Highly recommended.

    Response:
    Thank you Zak for your business. We at Ark Surveyors are very glad to have met your expectation. We wish you all the best in your property journey.
  • Julia Griffiths

    Dartford

    11/01/2021

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    We were encouraged to use Ark Surveyors by reading excellent reviews and were certainly not disappointed! Dan initially sent a detailed email about what the homebuyers report could cover, and called in case we had further questions. We booked an appointment very quickly (within a couple of days of the initial enquiry) and within 3 days of the visit we received our full report! We also received a call on the day of the visit to cover initial findings and give an idea of the condition of the property we are looking to buy. We were very impressed with the detailed and incredibly thorough report that was competed so swiftly. I cannot recommend Dan and Ark surveyors enough!

    Response:
    Thank you Julia for Instructing Ark Surveyors. We are very pleased to have met your expectations. We would be grateful for you to share your experience with your friends and families. Thank you once again.
  • Dolly Carino

    Dartford

    13/12/2020

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    I would like to commend Dan Jombla of Ark Surveyors Limited. He is a very good and detailed Surveyor. His feedback were very informative and useful. He knows how to handle sellers that are intimidating and uncooperative. He stood his ground to provide a thorough check of the property. I've read some in the internet that Surveyors are a waste of time and money because they provide obvious or cookie cut feedback but Dan's professionalism is above and beyond. We are thankful for Dan who is detailed, fair and honest when asked for his services.

    Response:
    Thank you Dolly for your review. We are glad to have met your expectations and want to assure you that we are always at your service and for all our customers.Ark Surveyors wishes you all the best in your property journey. Have a merry Christmas and a Happy New year
  • Claire White

    London North

    12/12/2020

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    Dan provided an excellent and speedy service! Good value too. He called me straight after the survey to provide a high level overview. Many thanks!

    Response:
    Thank you Claire a valued customer. We are very pleased to have met your expectation. Please tell your friends and family about the out professional service.
  • Sophie Smith

    Bromley

    9/12/2020

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    We cannot recommend Ark Surveyors enough. Everyone we dealt with within the company, from the employees in the office to Dan the surveyor, each and every one of them were professional, and efficient.
    The survey itself was thorough and the report that swiftly followed enabled us to feel informed and confident in the purchase of the property. They will be the first company we call if needed in the future and we would highly recommend.

    Response:
    Thank you Sophie and Gary. We are very please to hear that were happy with our service and the referral. Please do not stop speaking about your positive experience with us. We wish you all the very best in your property journey.
  • Lisa Tanner

    Dartford

    4/12/2020

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    Great service, would definitely recommend.

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    Thank you, Lisa and we are glad to have met your expectations. We wish you all the best in your property journey.
  • William Forster

    Bromley

    26/11/2020

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    Thanks to Dan and Ark. A very prompt and professional service. The report was clear and easy to understand and our questions were answered promptly and thoroughly.

    Response:
    Dear Will Thank you both for choosing Ark Surveyors and for your kind words of review. Its been an absolute pleasure for us to have delivered your expectations in our professional capacity. We value your business and wish you all the best in your property journey.
  • Jennifer Roberts

    Hemel Hempstead

    26/11/2020

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    Dan from Ark Surveyors Ltd was extremely helpful in all aspects of our survey. We contacted Ark Surveyors for a home buyers report which we required urgently and they were able to accommodate us that day. Fantastic service and customer service. Highly recommend

    Response:
    Dear Jennifer We are incredibly pleased to have met your expectation whilst providing an excellent service. Thank you once again for choosing Ark Surveyors and please share your experience with your friends, and anyone who may require our services. We wish you all the very best with your purchase.
  • Salma Abdelaziz

    London South East

    25/11/2020

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    I am very happy with our surveying experience. Dan quickly responded to our request and delivered a comprehensive and clear report ahead of schedule. He also took the time to answer our questions over the phone and explain his recommendations for the property. I highly recommend!

    Response:
    Dear SalmaThank you for choosing Ark Surveyors Limited. We are happy that our services and commitment to being the best and making a positive difference is being felt by our customers. Please refer your positive recommendations of our services to your friends and family. Thank you for your business.
  • Nicky Darley

    London South East

    19/11/2020

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    Dan was very responsive to my request for an urgent survey completing it on a Saturday, for which I am very grateful. He responded to all my questions very quickly and had the comprehensive survey report back to me in less than the 5 days agreed.

    Great work - thanks

    Response:
    Dear NickyThank you for the review and we are happy to have met your expectations. We value your business and comments and thanks once again. Kind regardsDan
  • Thomas Foster

    London East

    13/11/2020

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    Dan was excellent - very communicative and straight with us throughout the process from start to finish, and produced a prompt, concise and very helpful HomeBuyers report.

    Response:
    Many thanks, Thomas we are very glad to have assisted you in the process and to hear that you are pleased with our services. Kind regardsDan
  • George Parry

    Romford

    12/11/2020

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    Thanks Dan, you were great. He called me under 2 hours from my initial enquiry and within a week he had completed the homebuyers report and sent a very comprehensive report. Followed up with a phone call to ensure I understood everything. Would highly recommend

    Response:
    Hi George I am so grateful and thank you once again for customers like you that keep us going.Grateful and Kind regardsDan
  • Jessica Anyan-Brown

    London South East

    11/11/2020

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    Dan was brilliant, he made the process so quick and easy. Ia??m grateful for all his help!

    Response:
    Hi Jessica I am so grateful and thank you once again for customers like you that keep us going.Grateful and Kind regardsDan
  • Reece St Omer

    Dartford

    13/09/2020

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    My surveyor, Dan, was extremely efficient and prompt with responding to all correspondence and queries. He answered all of my questions and his answers were always informative, providing me with the clarity to make an informed decision about my purchase. I was very pleased with the service I received.

    Response:
    Many thanks, Reece I am very grateful
  • Shaun Guyver

    London South East

    26/08/2020

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    Fantastic price and very friendly professional comms. Am very happy with the report they produced too, gave me exactly what I needed. Would strongly recommend!

    Response:
    Hi Shaun Thank you for taking the time to leave me a review and the privilege to serve my valued customers like yours. Kind regardsDan
  • Monica Karmasin

    London North

    25/08/2020

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    Excellent service, quick turnaround, detailed homebuyer report that help me identify areas that needed addressing and should have been taken care of by the seller. Strongly recommend

    Response:
    Hi Monica Many thanks for the review I am very grateful and it's also a privilege to be able to meet the expectations of my client. Kind regardsDan
  • Benoit Loiseau

    London North

    22/08/2020

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    Dan was very helpful and generous with his time, calling with updates and provided further explanation following the survey

    Response:
    Hi BenoitMany thanks for the review I am very grateful and it's also a privilege to be able to meet the expectations of my client. Kind regards Dan
    Happy Movers

    Our Happy Movers feature highlights our many satisfied customers who received not only great service from Compare My Move but our surveying partners too. Here we showcase Kirsty Kenney who needed a survey before the Stamp Duty holiday deadline. She used Ark Surveyors who were able to survey the property in the time frame, ensuring she beat the clock with her first home purchase.

    Kirsty Kenney

    “I read the reviews and that's what I really liked about the person that I ended up going with. There were lots of reviews that had referenced him individually and how helpful he'd been...that was really good. He was just great - he came out very quickly. Really, really, really good.”

    read more
    More Information

    Areas Covered

    Bromley (BR), Dartford (DA), London East (E), Enfield (EN), Ilford (IG), London North (N), Romford (RM), London South East (SE)

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