I would say the customer service is very responsive and all the instructions and reports are clear, the whole process is smooth and done within a reasonable time. The service price is competitive when compared with others.
Easy, professional and good value.
Excellent quality from customer service right through to the report itself. Also had best availability in a very busy market.
Quick and efficient. Excellent quality costumer service and surveyor. Would recommend
Quick turnaround for a detailed report which gave a lot of insight into what areas should be focused on and why they should be addressed.
Fantastic service! Very thorough report and really helpful in answering follow up questions. I would highly recommend!
Excellent and efficient service.
Process was quite straightforward and they were competitively priced. They were very responsive on email and and provided detailed information and instructions. Once booked and paid, there was nothing else I needed to do. I also received the report within 3 days of the survey, which was earlier than their SLA of 5 working days.
Very fast service, the report was completed in 2 working days.
Very thorough report, even my solicitor think to use this company for his clients.
Reasonable prices for work.
I can recommend this company to my friends.
Great customer service, very thorough report and came back much earlier than anticipated in 2 business days.
Will recommend to everyone i know.
Report very helpful and clear to understand. Timely completed which has helped speed up the buying process and excellent value for money.
Super straightforward and friendly team, I got my survey back within less than 24hrs of their visit. I had some questions and Lewis Boakes, my surveyor came back immediately and called me to discuss my concerns. Would happily recommend!
Very thorough report and helpful surveyor who called us after visiting the property prior to report completion. Communication was great would not hesitate to use again and recommend to friends and family.
Really reliable, we received the survey report earlier than expected and when we asked for clarification we were able to talk to the surveyor and receive an updated report. Highly recommended
Very happy, detailed report delivered quickly. Very thorough. Helpful staff. Would use again.
Seamless and great customer service
Very intensive. The survey was incredibly useful and my interactions with staff were all positive.
Responsive, quick to schedule and timely with the report
It was the lovely lady Lyndis Leafe who was SO helpful getting my survey booked, as the seller’s Estate Agent were very slow.
Fast and efficient for good value. I instructed a homebuyers report and this was done the next day, the report was completed 5 days later. Very helpful service.
Quick, very reliable and easy to get in contact with the surveyor. Survey was also very informative.
Highly recommended. Professional and friendly service.
Homebuyer survey was arranged very quickly and the report was very informative.
Straightforward interaction and good customer service, detailed report but clear & useful outcomes.
Arranged survey quickly and report was received 3 days afterwards
Very good customer support, fast to respond to al the enquiries
The company responded quickly to me and was able to book the survey promptly and provide the survey to me in a good time frame. The survey was easy to understand, but for the roof, it said that they had not been able to access it and that I should consult a roofer. I felt that, as I had initially said that the loft space and roof were both areas of particular concern to me if the surveyor was not able to examine it, they should have been upfront about this rather than afterward. The reason given for this was that they weren't able to access the back garden, but this was not the case as the downstairs neighbours were in and even spoke to the surveyor and would have granted access. Overall I am pleased with the survey, but disappointed that they could not cover the area that I highlighted as the main area I wanted them to consider
Quick turnaround and good price
Would of preferred hard copy of survey otherwise everything was good
Went for the building survey report but it was not as detailed as I thought it would be and surveyor could have taken more photos. Pretty generic report that sounds copy and paste, not very bespoke at all. Disappointed.
They were really friendly and picked up the phone whenever I called. But the survey and the valuation was pretty bad, in that they gave us a really low valuation which did not match the lenders at all. I was pretty disappointed with the level of detail to elaborate how they came to that conclusion. So we had really important information but didn’t understand what it was based on. The valuation also didn’t match other data we had so it left us confused.
I could have written the report myself and I only visited the property for 20 mins. I was told I couldn't accompany the Surveyor as it would be "a conflict of interest" even though I was the client requesting the survey and the report was full of disclaimers and light on detail. I asked the Surveyor to look into certain details which he ignored and didn't even pick up that the under floor heating was electric and not warm water / gas manifold.
What a total waste of money!