Finance Planning Surveying Services Ltd

FP Surveying

Superb
based on 44 reviews
member since October 2018
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Reviews & Ratings
Customer Reviews
  • Aminah Creasey

    London South West

    14/02/2024

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    John went over and above expectations. He contacted me to ask if I had any specific concerns. His report was thorough and arrived promptly. John kindly discussed areas of the report with me afterwards to provide clarification and context. Highly recommend

  • Anthony Woods

    Portsmouth

    11/02/2024

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    On the downside, the Survey was a week late in arriving, and the spam emails were annoying, after I'd signed up. On the plus side, the Surveyor emailed me several days before the Survey, giving me the chance to put in writing my concerns about the property he was soon to Survey on my behalf [much better than a phone call the day before]. I thought his report on the property was thorough, technical, yet not too technical that you could not understand, as a direct result of his report, and that of my Solicitor's local searches, I withdrew from buying the propertyI would recommend the Surveryor; Nigel Sloper, and the Company he works for; FPS Services Ltd.

  • Adam Willis

    Bromley

    5/02/2024

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    Really good report prepared by Peter and I was able to follow up with a call afterwards.

  • Paul Holley

    Northampton

    1/02/2024

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    Easy and organised. Great comms with team and Surveyor. Thank you

  • Honey Crooks

    Northampton

    30/01/2024

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    Very thorough and were very understanding of us as first time buyers. They explained everything in detail and it helped us make a well informed decision about whether or not to buy the property

  • Jackie Toogood

    Bournemouth

    12/12/2023

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    Simple and efficient as well as competitively priced

  • James Rees

    London South East

    10/12/2023

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    David Chapman was unbelievably helpful. He called me during the inspection and also spoke to me for 45 mins following the survey to talk through various issues. I chose FP Surveying based on price so was slightly worried it may be inferior to others, but i got someone very experienced who was incredibly helpful. I'd definitely recommend David.

  • Michael Laurino

    London South West

    1/12/2023

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    The overall service was poor. The surveyor appointed missed several key points which made the report useless for purposes of addressing issues with the vendors and giving me documented evidence of significant issues. I complained to the company but they did not repeat the survey or provide me with a refund in order for me to go elsewhere. I will now have to appoint a second surveyor in order to obtain a complete and accurate report. very disappointing and I would not recommend this company

  • Aimee Caulfield

    London South West

    17/11/2023

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    John was brilliant - he reached out before doing the survey so I could let him know if there was anything specific I wanted him to look at. After he did the survey, I received an incredibly thorough, and detailed report that same day! So fast and efficient and I was really impressed. Customer Services at the time of booking could have been better, but the surveyor was 10/10. Thank you!

  • Annapurna Gurung

    Dartford

    19/10/2023

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    By researching online. Very good and fast service. Our surveyor was on time, very knowledgeable and we got out report within two days. Thank you.

  • Amelia Fienberg

    Warrington

    7/10/2023

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    Fantastic service at a great price. They were prompt at responding to enquiries, as well as being thorough and very professional. Our surveyor, Trevor, contacted us prior to carrying out the survey, kept us up to date throughout, and then provided a comprehensive report which we are very happy with. But not only that, he also called us the same day to give us verbal feedback ahead of the report, which we very much appreciated. Trevor was excellent and displayed integrity, conscientiousness and fantastic communication from start to finish. I would highly recommend FP Surveying, and were extremely happy with the service we received from them.

  • Holly Wood-Blake

    Bath

    28/09/2023

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    The survey was extremely detailed and conducted without any admin issues or much input from us which was welcome. However it was not easy to get hold of anyone from the office to discuss the results of our survey, which had raised some serious issues with the house we intended purchase. Whilst I appreciate this was due to our particular surveyor being on leave for a week, we were unable to discuss the findings with anyone else from the team during that time and struggled to get hold of our surveyor when he was back. I am just flagging as I feel that particular when a survey has found major issues, it would be ideal to discuss these ASAP to minimise stress and anxiety.

  • Declan Jermy

    Dudley

    27/09/2023

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    If I could leave a 0 review I would. On the 07th of August 2023 FP Surveying undertook a survey on a house I have since bought. The house is mine and my wifes first home that was supposed to be a fresh start as shes been medically discharged from the military as a result of severe PTSD and depression.Whilst the communications side of the assessment was absolutely fine the survey itself was beyond unacceptable. The report stated we have found no evidence of significant dampness no repairs are currently needed. Given FP Surveying are RICS accredited I believed the report and purchased the house. It wasnt until we got the keys we found the internal plaster was beyond damp and falling away, this affected our living room, dining room, master bedroom, bathroom and landing (its a 2 bedroom house). Having got a damp specialist in, it was made abundantly clear there is severe penetrating damp on all walls and the internal plaster that has been an issue for a long time.Now, as a result of the surveyors dereliction of duty, we are looking at around 17000 worth of repairs that need immediately doing to ensure the house is liveable. This could have been completely avoided.

  • Davina Allen

    Harrow

    17/09/2023

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    Great! They booked a valuation in for my flat for the following week. Everyone was very polite and professional, the valuation was accurate and it came back within 24 hours! Highly recommend

  • R Alphonse

    Twickenham

    14/09/2023

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    Excellent! All my queries were answered swiftly and professionally. I highly recommend this company. The surveyor was knowledgeable, friendly and professional.

  • David Moore

    Portsmouth

    12/09/2023

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    Excellent company. Great customer service and very professional

  • Andrey Kartashov

    London North

    21/08/2023

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    Greta company! Extensive survey, no questions was asked. They just did it and provided the cheapest quote!

  • Jane Neale

    Walsall

    21/08/2023

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    Very good, surveyor got in touch both before and after survey. Had report day after very impressive

  • Billy Fong

    Warrington

    31/07/2023

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    Very good customer service, survey booked in a week and everything go on schedule. The surveyor reported in a very professional manner.

  • Irene Busow

    Warrington

    21/07/2023

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    on the internet

  • Laurence Britton

    Walsall

    19/07/2023

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    Brilliant, professional and friendly service!- Initial contact and quoting was clear, the website was easy to use and the price was the best too! Booking was simple and there was availability for the survey the next day. In addition to the top reviews we read online, it was a no brainer.- We received a phone call on the day and were told that if anything serious came up we would be contacted straight away.- The report we received was clear and thorough and we were encouraged to get in touch with any questions we had following the work. Even after a phone call to explain the results, we were told not to hesitate to call or email again if we needed to.That's what we call top class service! Highly recommended!

  • Hardeep Dhesi

    Leicester

    4/07/2023

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    Amazing professional service, always on time, used 2nd time, always emails report on time and always available for any questions.

  • Carl Goddard

    Brighton

    24/06/2023

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    Really easy to arrange and the surveyor was really quick and polite.

  • Megan Hickman

    Dudley

    20/06/2023

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    Excellent. Very efficient and smooth process my surveyor Stuart made himself available for further questions and to call if I needed too.

  • Sam Sondhi

    Northampton

    19/06/2023

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    Very good knowledge done a great job on the day. The only down side was they took 3 weeks to book appointment. Overall good

  • Avishek Banerjee

    Harrow

    29/05/2023

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    Quick response, detailed explanation and great communication

  • Jo Woods

    Warrington

    20/04/2023

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    Survey went well , but surveyer could not get the drainage grids off and did not have the right tools to lift it, crowbar was needed.Had to pay another company 140.00 to complete this task and having to wait another week for the appointment.Surveyer was pleasant and helpful .Would recommend but please make sure the surveyer has a crowbar with him.

  • Adela Richardson

    Brighton

    30/03/2023

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    absolutely amazing service. really pleased with this company. survey easy to understand. very professional. Thank you.

  • Karen Reed

    Portsmouth

    28/03/2023

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    Highly recommended. The very detailed report revealed endless issues with the property resulting in us withdrawing our offer They saved us thousands in unexpected repairs!

  • Paul Day

    Southampton

    23/03/2023

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    We were very pleased with the survey report we received from Nigel Sloper. Not so pleased that after receiving an initial email from them giving a quick date for the survey to be done, we paid and then found the date would be a fortnight later. We would have liked to ring them to discuss dates before we handed over our money

  • Veronica Fiore

    Twickenham

    1/03/2023

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    Proactive and professional service, strongly recommended it. I was able to arrange the survey and receive the survey report in 2 days from my first contact.

  • Serena Willingham

    Brighton

    5/02/2023

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    Very helpful when I made contact and were quick to reply to queries but I still dont have the report 11 days after the survey was done.

  • Susan Smith

    Leicester

    4/02/2023

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    FP said that the survey fee included house valuation as January offer but the survey didn't report for house valuation. So, I am not satisfied with their service.

  • Alexandra Blowers

    London South East

    20/01/2023

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    Really quick turn around, reasonably priced, very thorough report. No communication beforehand as this was all handled through the estate agent. Overall, really happy with the service.

  • Alison Baker

    Manchester

    9/01/2023

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    Great surveyor was available for a call after and was super helpful.

  • Pauline Scott

    Manchester

    13/12/2022

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    service wasn't what I expected

  • Colin Carrington

    Birmingham

    22/09/2022

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    Professional, competitive, efficient, friendly, concise and clear

  • Barbara Tite

    Milton Keynes

    14/03/2022

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    I cant praise our surveyor, Ricardo, highly enough. He was extremely thorough, knowledgeable and professional. He has saved us from buying a house which would have literally cost us thousands to repair . We cant recommend this company highly enough and would definitely use them again. It was the best quote we had too. Great customer service as well . The entire company cant be faulted. Thank you , thank you, thank you . Always get a survey done! It was a worth every penny and more .

  • Jeyanthi Tamber

    Rochester

    28/10/2021

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    Fp Surveying was very professional and it was very quick and easy to book their service. They also called up the day before and asked if there are any specifics we'd like them to look at, so that really gave us a good experience about this.

  • Wendy De Ridder

    Brighton

    30/04/2021

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    his report was very informative and easy to understand.

  • Vivian Leung

    Cambridge

    10/08/2020

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    Very quick responses and organisation of the homebuyers report. 14 days from paying for the homebuyers report to survey taking place and then 5 days from survey to report being received by email. I was a little concerned that Covid may delay this a little bit but doesna??t seem to have which was great. Legal and General provided survey on behalf of FP Surveying Services. Surveyor phoned the day before viewing to discuss any issues we wanted them to focus on particularly.

    Response:
    Thank you for your review we are pleased that our new in house Customer Service Team were able to assist you and provide an excellent level of customer service in what is a very busy and challenging environment we are working in
  • Richard Mayhew

    Redhill

    22/07/2020

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    poor communication, left voicemail never returned calls, ask to be able to speak to surveyor prior and it never happened, told is was happening one day didn't happen until over a week later.

    Response:
    I am so sorry about your experience. I understand that the Surveyor did try to call you but no one was available. Since August we have brought our Customer Service Team in house and the feedback about our new team has been amazing. We would love for you to try our service again
  • Luke Trussler

    Brighton

    20/03/2020

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    Very poor contact. Almost no communication at all. You have to really chase them and I think they know this because you cant find a contact number on their website anywhere they only want you to send them a message.

    Response:
    Hi Luke, sorry you were unable to find a number, we have since made it more prominent throughout the site. Thank you for the 4 stars for value for money!
  • Cheane Bolton

    Tonbridge

    19/08/2019

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    FP Surveying were very helpful from the word go. They were knowledgeable and friendly, as well as giving all information I needed and, being a first time buyer, I felt well looked after throughout with any questions I had.

    Response:
    What a lovely review Cheane and that's the level service we aim to offer to all of our customers :)
    More Information

    Areas Covered

    St-Albans (AL), Bath (BA), Bournemouth (BH), Brighton (BN), Bromley (BR), Bristol (BS), Cambridge (CB), Croydon (CR), Dartford (DA), Dorchester (DT), Dudley (DY), Enfield (EN), Harrow (HA), Leicester (LE), Manchester (M), London North (N), Northampton (NN), London North West (NW), Portsmouth (PO), Redhill (RH), Romford (RM), London South East (SE), Slough (SL), Southampton (SO), London South West (SW), Tonbridge (TN), Twickenham (TW), Southall (UB), London West (W), Warrington (WA), Watford (WD), Walsall (WS), Wolverhampton (WV)

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