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They were brilliant from the get-go. They had difficulty contacting the estate agent/home owner but they persevered. Once the survey was booked the final report was provided within the designates timeframe.
My experience with Spartan Home Surveys was in 2 halves. The first half terrible but the second half excellent. I initially told their customer services I need the survey urgently (about a week after it was done) and was told I would have it that night. However this was not the case as I had to chase and chase but eventually got it a couple of days later.The survey itself was very good quality. Easy to read and follow and helped me make my mind up about buying the property. So if you want a good quality survey but don't care as much about customer service I would use these guys.
They surveyed the property and we received our report and thats it. We tried to get the surveyor to ring us back to discuss the report but they never returned our call and we are still waiting 2 weeks later.