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Very thorough investigation into the property I was interested in buying. I wasn't there on the day, but after sales service was very good and explained in detail faults .
We are happy with the report itself, its very detailed and great value for money, the only complaint i have is that we received it at 10pm on the 8th working day after being told it would take up to 5 working days,and when i tried to ring to ask it took 7 attempts as number was always busy.
A very detailed report, report came a couple days later than expected but these things happen. Had a brief conversation with the surveyor few days after receiving the report. Overall good.
It was a bit longer to be planned in, but the survey was very detailed and useful. Communication upfront was great. We spoke to the surveyor before he went in so we could highlight specific concerns.
Excellent and very comprehensive report
Very pleased with survey experience, booked and done next day after contacting, results within 5 working days.
I'm pleased with the service provided by the company. They were very flexible on booking slots, communication with the company was good, and I got the report pretty quickly.
Excellent, professional and friendly service, good value for money
Very detailed survey, in a very quick time, excellent customer service, and most reasonable price, highly recommend
Very good company to use, great customer service and speedy survey.
Absolutely fantastic surveyors! They got our survey carried out and report sent back within 6 days, making our whole experience fast and hassle free! We would 100% recommend these to anyone.
The quote for Level 3 survey was competitive. The customer service up until payment was really good, thank you Leanne. The survey had to be rescheduled once, but still the final report was delivered within 10 days from instruction. The surveyor was able to discuss through the survey, and that was really helpful. The survey report its self was detailed.One area for improvement is the planning for he survey, as this could have been communicated better. I would choose Spartan Home Surveys again in the future.
Copied sections from other surveys and we needed to chase to have many factual inaccuracies corrected.
Appalling communication and disregard for their customers. A complete waste of time and money. After calling the office and leaving countless messages you're told your messages will be passed on and no one has the decency to call you back. Apart from one pointless text message 14 days after the survey, still no feedback. Don't waste your time using this service because you will be invoiced to pay, which I did, and left hanging around waiting....
Excellent communication. Thorough survey. Highlight professional. Reasonably priced. Pleased with Spartian homes. Would highly recommend.
Booked this company for my survey and had quick responsive customer service from the start. This filled me with confidence that this company valued customer service. Since making payment on my survey I can honestly say Ive never received such poor customer service. Im now outside the 10 day window for receiving my surveyors report and was told via email I would receive it Friday evening. Four days later I am yet to receive anything, I have rang up twice and been told the person I need is unavailable and my concern would be recorded as urgent and someone would get back to me. The company refuse to give you a timeframe as to when this will be. Honestly, completely disheartening as this is now stopping our move from completing and holding up our entire chain/house move. I would not recommend using this company to anyone
My experience with Spartan Home Surveys was in 2 halves. The first half terrible but the second half excellent. I initially told their customer services I need the survey urgently (about a week after it was done) and was told I would have it that night. However this was not the case as I had to chase and chase but eventually got it a couple of days later.The survey itself was very good quality. Easy to read and follow and helped me make my mind up about buying the property. So if you want a good quality survey but don't care as much about customer service I would use these guys.
They surveyed the property and we received our report and thats it. We tried to get the surveyor to ring us back to discuss the report but they never returned our call and we are still waiting 2 weeks later.
They were brilliant from the get-go. They had difficulty contacting the estate agent/home owner but they persevered. Once the survey was booked the final report was provided within the designates timeframe.
Areas CoveredDerby (DE), Nottingham (NG), Sheffield (S)
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