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Appalling communication and disregard for their customers. A complete waste of time and money. After calling the office and leaving countless messages you're told your messages will be passed on and no one has the decency to call you back. Apart from one pointless text message 14 days after the survey, still no feedback. Don't waste your time using this service because you will be invoiced to pay, which I did, and left hanging around waiting....
Excellent communication. Thorough survey. Highlight professional. Reasonably priced. Pleased with Spartian homes. Would highly recommend.
Booked this company for my survey and had quick responsive customer service from the start. This filled me with confidence that this company valued customer service. Since making payment on my survey I can honestly say Ive never received such poor customer service. Im now outside the 10 day window for receiving my surveyors report and was told via email I would receive it Friday evening. Four days later I am yet to receive anything, I have rang up twice and been told the person I need is unavailable and my concern would be recorded as urgent and someone would get back to me. The company refuse to give you a timeframe as to when this will be. Honestly, completely disheartening as this is now stopping our move from completing and holding up our entire chain/house move. I would not recommend using this company to anyone
My experience with Spartan Home Surveys was in 2 halves. The first half terrible but the second half excellent. I initially told their customer services I need the survey urgently (about a week after it was done) and was told I would have it that night. However this was not the case as I had to chase and chase but eventually got it a couple of days later.The survey itself was very good quality. Easy to read and follow and helped me make my mind up about buying the property. So if you want a good quality survey but don't care as much about customer service I would use these guys.
They surveyed the property and we received our report and thats it. We tried to get the surveyor to ring us back to discuss the report but they never returned our call and we are still waiting 2 weeks later.
They were brilliant from the get-go. They had difficulty contacting the estate agent/home owner but they persevered. Once the survey was booked the final report was provided within the designates timeframe.