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Very easy to deal with, thorough job done, solicitor noticed a small mistake on the survey but it was rectified immediately, friendly service and would recommend
Good quality survey, very thorough and informative with plenty of photographs and at a competitive price - very happy
Told the company originally that my main concern was damp internal, electricities nothing outside.They prepared a wonderful survey outside but did not mention the two points I requested and they had not mentioned that that before they took our money after survey they said they could check the electrics because they werent qualified.Very upset with the way this company has treated us
Organised survey promptly and did a detailed survey that highlighted and confirmed issues we had observed and some we hadn't. Very happy with the report.
I chose this company because out of all I spoke to, they promised to be the quickest. Not only did they make a false promise - they delayed the survey significantly to make me regret I didn't chose someone else. You don't promise to survey on 1 week and do it another, despite knowing how urgent it is for the client (I wanted a survey at least 1 week before, and they scheduled the survey to 1 day before I was getting my keys, what if something substantial was discovered??) When I asked for same-day survey report, or at very least a discount because it was not fair I had to pay for their lack of professionalism, overpromising and underdelivering, they still requested a full price. The person I spoke to over the phone was very polite but their manager lacks understanding oh how to properly deescalate customer-facing issues and ensure brand loyalty. Their admin is a mess.Not to mention I myself found many issues that were omitted because they do the 'visual check' only - so the surveyor saw the lighting bulbs were missing and didn't report on it because he 'visually checked' the walls were standing (without measuring if they were standing straight- what a joke).
Survey was detailed and helpful for the most part
Quick and detail report!
Great service and reasonable prices. Would recommend
This is neglecting service ,have zero competency ,not professional of the major issues which is very important for the property valuation.
Polite actual cared about preventing disastrous purchases and saved me from exactly that!!Have recommended them to all my friends house hunting.Level 2 all the way....
London South West
Good communication, easy to read report, good transaction experience and offer 10% discount on returning customer for a survey Ive planned. Only suggestion would be to have auto fill in when Im filling out the instruction form, against the quote Ive received.
Very recommended survey, professional with the estimate of costs and everything we need before buying our house.
The price was competitive and they provided a very detailed report. Service was straight forward and they responded from initial enquiry very quickly. They took slightly longer than expected to finish the report, but I think this is simply due to the great amount of detail and length of the report. Very well done. If I wasn't already expecting to do up the property, this report would have given me a great insight into whether I would continue the purchase. Thanks.
Quick process. Stuck to the timelines for the survey and the report. Responded to queries promptly.
First-class - price was the most reasonable, and a local company to me. The call post-survey was detailed, and answered all my questions. The survey was comprehensive and included photos. Excellent.
London South West
The survey is done professionally and promptly. My level 3 survey is quite thorough and has helped me to avoid getting into a property with a potential issue. Although they are not the cheapest quote I received, I feel this is the cost-effective option on the market.
Excellent, highly detailed report followed up with a detailed conversation with the surveyor. I had a friend who is a surveyor who lives up north look at our report and he was impressed as a fellow professional by the thorough investigation and documentation provided.We thought we had found our dream house but after a full structural L3 survey we realised we'd have a 100k project that would take months and lots of stress to complete. Totally worth the money as this would have been a nightmare for us. We'll go back to the drawing board and search for something else and when we do find it Mirza at Sterlingworth will be the first person we speak to.
Good customer service and provided a good service.
very bad experience! Delayed! No response!
As a company we was very happy with the service overall. The only problem we experienced was that we was promised the survey would be sent to us with in 5 working days of the inspection being done, i had to chase it for another week with receptionists telling me they couldn't get hold of any surveyors. When the survey was eventually emailed to us, the address was wrong on three pages. However this was quickly rectified after i flagged it up. So although we had a couple of issues, the staff that i spoke with were always very polite and as helpful as they could be.
London South East
It was all very easy to arrange, pay for and results were recieved within the expected timeframe. They offered a reasonable quote (in comparison to others recieved), including things like photos and the chance to ask questions on the report if needed. We didn't actually ever speak to anyone, including the surveyor on the day - it was all via email - but maybe this is quite normal in this industry. Overall I'd recommend.
London South East
Very easy to arrange the viewing with. Very fast and easy communication with Sterlingworth Surveyors. Very thorough and helpful report back within estimated timeframe. Very pleased with the service.
Really good service, prompt and reliable.The surveyor spent 30mins + on the phone going through the details and highlighting issues. In total this saved me 4k. I'd recommend them!
Pretty much did as promised - paid for a survey and got one one the date estimated. Would have been nice if they had offered a call to review it instead they welcomed queries. Had to chase up to book a date.
London South West
Very professional, friendly and reliable. Very much recommended.
I would definitely recommend Sterlingworth Surveyors to others, and would use them again myself in any future purchase.
No I would not recomend this company to anyone else it took a week to send me the report and then finally i was sent the report through email.I then rung up the company and asked them when they will be sending me a hard copy of the report and was told that if i wanted a hard copy it would cost me 35 so I then went to my nearest stationay shop and got the copy that I printed off bound for 3.86Quite frankly I felt thatI was being ripped off and I would never use this company again or recomend them to anyone else
London South West
Absolutely brilliant company and a great detailed report. Feeling very confident with what we have to do to our property. Great customer service. A really good turnaround and very professional
London South West
Efficient, detailed and very helpful.
I don't really have comparison to other surveyors, but they did a good job. It wasn't clear for me how the process works and I had to chase them for some information but time of survey was reasonable. Survey has been received, comprehensive with only a couple of unclear items.
They were the quickest to respond and by far the best quote as it turned out I went with them as they immediately sent over all the forms and advice so easy to proceed. They did the survey within the week they suggested (a week after appointing) snd sent through via email 3 working days after. Would recommend
Excellent Survey was carried out and I was pleased with the report
They are very professional and provide very good service and detail report. They are happy to explain the details and feedback our queries promptly. They also provide solid suggestions on how to follow up the findings. We would highly recommend them.
Timely, Thorough, clearly customer service communication. Well written, reasoned and clearly explained report.
Really great service specially Imaad was great very friendly.
Explained the whole process very well.
Fantastic service from Sterlingworth. Prompt and efficient customer service. Report received ontime and was much more detailed than other homebuyers reports I have seen. Surveyor was patient and explained issues very clearly . Highly recommended. Thank you
Helpful customer service team and great Director who was very good at keeping me calm when things went a bit awry with the estate agency. Report very thorough. Would recommend this company.
Areas CoveredSt-Albans (AL), Bromley (BR), Chelmsford (CM), Croydon (CR), Dartford (DA), London East (E), London East Central (EC), Enfield (EN), Guildford (GU), Harrow (HA), Ilford (IG), Kingston-upon-Thames (KT), London North (N), London North West (NW), Redhill (RH), Romford (RM), London South East (SE), Stevenage (SG), Sutton (SM), London South West (SW), Twickenham (TW), Southall (UB), London West (W), London West Central (WC), Watford (WD)
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