Superb company. Went the extra mile to make sure the move from Dronfield to Newcastle went smoothly and without a hitch.. Have no hesitation recomending them.
Great team. Very flexible and friendly
Excellent service, helpful and caring guys on the day. Thank you
Excellent removal service. Good value and great customer service, with box delivery etc. They were brilliant on the day. Highly recommend .
Spot on really put us at ease during a stressful move
The lads did everything they could to get all my stuff in, dismantling and reassembling several items to get them in, without kicking up a fuss - just doing it. Putting my bed back up as a standard was a Godsend
A couple of minor things - I did find the odd thing that had not been packed, boxes left in the wrong room, over zealous packing which meant the majority of my cleaning items got packed too soon, but nothing that puts me off recommending this company to everyone.
From initial visit through quoting, booking, paying and move day comms Clockwork were a joy to work with.
Customer service a bit all over the place however, the guys that came on the day were absolutely brilliant and I would definitely recommend them.
Main issues... Firstly Clockwork use an online portal website to take payments. This is an unsecured website (some may struggle to access if you have protection on your laptop etc.) meaning I had to just hope for the best that no-one intercepted my credit card details. Also, a full inspection of the house was carried out to obtain our quote and we were advised which furniture would not need disassembling. The first removal man arrived on the day and asked why some furniture was not disassembled. We explained the situation but he just impolitely said “Disagree” and we were forced to spend ages dismantling a table, a desk and a wardrobe all of which the person who originally visited had told us to leave together. May I suggest that someone who might be involved in doing the move actually visits the property to avoid this.
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