The team at Clockwork were all extremely efficient and personable.I had no issues at any point of all interactions and both Dave and Martin were great and accommodating with the move day.
Efficient assessment and quote. Arrived on time on the day of the move. Cheerful, friendly and very hard working staff who loaded everything onto the van efficiently with no fuss. Long drive to new property made in good time. Unloaded with equal efficiency despite very long path to the house. Always cheerful and polite.
Couldnt have asked for it to go smoother. The 2 guys who moved us were spot on
The whole process from initial contact to moving day was faultless. I would highly recommend Clockwork Removals, and if I move again I not waste any time in contacting them.The gents arrived at 8am on removal day and did not stop until the last box was delivered to the appropriate room. Great work all round. Thank you.
Clockwork were excellent, everything from the layout of the quotation that we received and breakdown of specific items to the service they provided on the day. They made the move go smoothly
Great chaps and dealt with the challenges of moving out from a victorian cul-de-sac with a professional approach mixed with good humour!
Absolutely fantastic service from start to finish. I could not recomend this company enough, from David in the office who was so patient to Lee and the lads who moved us on the actual day BRILLIANT we cannot thank you enough.
Came even when the weather was -3 on the dat and did not cancel
Would highly recommend them
They did very well considering the adverse weather conditions locally . Thanks
Tom and Paul were amazing, so professional and friendly and didn’t complain once! I would highly recommend them! Thanks for making our move to Poole so seamless!
Simply excellent. Very professional and considerate. Would recommend them to anyone.
The packing and removal people were efficient, careful and courteous. The move went very smoothly.
excellent service from start to finish. will definitely recommend them to other people
Superb company. Went the extra mile to make sure the move from Dronfield to Newcastle went smoothly and without a hitch.. Have no hesitation recomending them.
Great team. Very flexible and friendly
Excellent service, helpful and caring guys on the day. Thank you
Excellent removal service. Good value and great customer service, with box delivery etc. They were brilliant on the day. Highly recommend .
Spot on really put us at ease during a stressful move
The 2 guys that came couldnt have been better. Arrived early on the day, worked quickly with no bother.
Arrived early very good apart from they loaded something that we had told our buyers we would leave and by the time I realised this it was too far in the van to get it out again. At the property we we purchased the vendor left a washing machine in even though we had said we didnt want it and the removal men took it out for us. Also the vendor was packed up but kept stating that her solicitor had told her not to move until 1pm even though the completion had gone through so the removal man intervened by saying this was the usual practice but it was only if the completion hadnt happened by 1pm on hearing this the vendor left the property. Well done to them. We was nerdy pleased with the service we received.
Came on time, were efficient and helpful
Would recommend to others
The lads did everything they could to get all my stuff in, dismantling and reassembling several items to get them in, without kicking up a fuss - just doing it. Putting my bed back up as a standard was a Godsend
A couple of minor things - I did find the odd thing that had not been packed, boxes left in the wrong room, over zealous packing which meant the majority of my cleaning items got packed too soon, but nothing that puts me off recommending this company to everyone.
From initial visit through quoting, booking, paying and move day comms Clockwork were a joy to work with.
The removal men were very efficient and friendly, I just felt that the service was expensive given the amount of furniture that I had and the fact that it took less than 2 hours
Arrived on time, set to work straight away.quick and efficient also very polite
The team that did the packing up and moving were fantastic! Couldn’t ask for better! If I was reviewing them it would be five stars.. unfortunately they were letdown by the office as they were given a van too small to fit all our belongings in, even though someone had been out to estimate. The office then had scrabble around to get someone to come and collect the remainder of our stuff. This had the knock on effect of making the day much longer as it took them several hours to do this
Customer service a bit all over the place however, the guys that came on the day were absolutely brilliant and I would definitely recommend them.
On the whole the team were great. Friendly helpful and respectful throughout. However, it became increasingly apparent that they had major grievances with their employer and that's not something you want to hear. A few of my items were damaged in transit. I'll never know how but I can only assume things were stacked up on top of each other with no protection. Another team came to help part way through and they put things in the wrong rooms which caused major confusion when unpacking. Also when unpacking I was really upset as it was evident that there was a lack of care taken with our clothes. It looked like they had just been thrown in and often with other items with our clothes being used as protection. There didn't seem to be any real system for packing hence, for example finding cutlery in one box and the tray for the cutlery in a completely different box. This was a theme throughout. Reassembly of items was a concern too. I found small metal washers inside my ottoman bed where it had been put together without their use. They have a purpose and should have been used. Therefore although it seemed like a good idea to have the full service. I would never do it again.
The service received at the point of removal into storage did not provide the fragile packing service as quoted however this has now been repaid. The removal from storage to the final address was not to our satisfaction we had numerous damages to expensive items and I suggest this is because of the way items were packed and removed with no care and attention. This resulted in a claim for damages. Based on the time lines from the date of removal to the settlement date 20th November. I would not use this company or recommend this company to anyone
Main issues... Firstly Clockwork use an online portal website to take payments. This is an unsecured website (some may struggle to access if you have protection on your laptop etc.) meaning I had to just hope for the best that no-one intercepted my credit card details. Also, a full inspection of the house was carried out to obtain our quote and we were advised which furniture would not need disassembling. The first removal man arrived on the day and asked why some furniture was not disassembled. We explained the situation but he just impolitely said “Disagree” and we were forced to spend ages dismantling a table, a desk and a wardrobe all of which the person who originally visited had told us to leave together. May I suggest that someone who might be involved in doing the move actually visits the property to avoid this.
As I had no help to pack for the pending removal on the 20th Sept 2019. I decided to also use their packing service at extra cost.
I was downsizing from a 4 bedroom to a 2 bedroom. I had a lot of stuff to pack.
What should have been a one day job that all the packing was supposed to have been completed in, turned into them packing also on the day of the move.
It ended up, that another couple of their removal men had to come and help.
So you can imagine 4 x removal men trying to pack in what was now quite confined spaces because of the previous days packing and they had just left them in the middle of the rooms
To cut a long story short, on the day of the removal it was badly managed, it ended up with 6 of their employees moving my stuff into my new house. TYou imagine 6 people coming in and out each one shouting where do you want this putting, because non of the boxes had been marked up, stating its contents and which room. They were just putting it anywhere in the end, they ended up shoving stuff in the shed that belonged in the kitchen.
Not one of the managers endeavoured to come down on the day of the move and sort it
Save Up to 70% on Removal Costs
Save 70% off the cost of your house move today!