Express Removals

Express Removals

Superb
based on 133 reviews
member since April 2013
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Reviews & Ratings
Customer Reviews
  • Amma

    Rochester

    10/01/2024

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    The removal team sent by express removal were phenomenal! They managed my move seamlessly and made what could have been a very stressful day very smooth.Geordie and Jimmy were fantastic and very patient with my interfering child! I will highly highly recommend them and will use them in the future againThank you all very much, gentlemen...

  • Jan Ali

    Rochester

    20/12/2023

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    Great service by both back office staff and removal personnel. Packing cases delivered several days before move. Removal persons on the day very helpful, polite and informed us how and what they were doing. Highly recommended.

  • Vicki Mcanespie

    Brighton

    14/12/2023

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    They were perfect in every way . Will you 100% recommend them to everyone. They went above and beyond .made my move so easy and great price and very friendly

  • Tony Guy

    Rochester

    15/11/2023

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    Arrived early and did a great job

  • Ava Dunbar

    Dartford

    3/11/2023

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    Very helpful and they have excellent, Cheap, storage facilities . Would definitely recommend tem.h

  • Anne Atherton

    Tonbridge

    8/09/2023

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    Easy and efficient to deal with

  • Pauline Twort

    Tonbridge

    30/07/2023

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    very friendly and helpful will recommend to others made my move so much better and took a lot of pressure of the day from the move to the new property cool blokes thank them

  • Becky Payne

    Dartford

    17/07/2023

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    They turned up with a van not big enough for our stuff, we had a survey as part of the quote but we were then informed we would have to pay extra on the day. They were slow loading up the van and we didnt get out of our 2 bedroom home until 3pm!! Our stuff was damaged in the move and when we reported this to the company, they blamed us and denied all responsibility. This is now with insurance to deal with. AVOID - do not be sucked in by their low prices!!

  • Harry Dunlop

    Tonbridge

    8/06/2023

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    Express removals did a great job with our move in Tunbridge Wells in May 2023. They were the best quote, and then quickly updated our quote when we made changes. They were efficient and careful so no damages or issues now we have unpacked.

  • Amy

    Dartford

    23/05/2023

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    Unfortunately delayed arriving. Moved us out and in very efficiently and with no damage or problem.

  • Dan Lewis

    Brighton

    26/04/2023

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    Very friendly removal men, however some conversations/ information sharing were/was quite unprofessional. Didn't receive carpet protector film, which we'd paid for so had to request a refund. A few items were damaged/broken/marked during the move. Furniture was dragged across lorry floor rather than lifted and one of our mattresses wasn't covered. Removal men worked very hard. I'd expect to have been given the opportunity to check belongings for damage etc before having to sign anything. Signing off everything as ok, on the spot as soon as the lorry is empt, isn't realistic. I think 7 days should be given to check everything etc.

  • David Graham

    Brighton

    28/03/2023

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    I found moving very good .helped with bagging loose items, nothing broke ,& very good for the money .

  • Wen

    Brighton

    9/01/2023

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    Express removal is very helpful. Great communication, unbeatable price. The staffs and removal staffs are very professional. Great communication all the way through. They moved my 4 bed house furnitures and heavy upright piano. And it was 22nd Dec, just before Christmas! I cannot recommend more!

  • Lynn Riley

    Brighton

    8/12/2022

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    Communication between customer and office disappointing.Resulting in miscommunication and misunderstanding.Delivery crew on the day were pressurised by office to finish the job quickly and before they could complete fully.Resulting in a sofa not being placed in correct room downstaircase. i was told that it was not possible. However it was possible if the arms came off the sofa. I know this now as I paid someone else to do the same for me.There was too much pressure from office to complete quickly rather than professionally.The deliver crew tried to be helpful.

  • Tracy Clarke

    Rochester

    28/09/2022

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    The 3 guys that did my move were very professional and friendly. They just cracked on with everything and made sure everything was were we wanted them before leaving and did a great job of taking my bigger furniture apart and putting it back together. They made a stressful time a lot easier. I would definitely recommend your company.

  • Lisa Gould

    Rochester

    23/09/2022

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    Prompt, friendly and helpful. They worked solidly to get us moved efficiently and in really good time.They couldn't have been more helpful.

  • Emil Adjudeanu

    Dartford

    29/08/2022

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    Just perfect not a scratch on any of our items or the the new property. Very happy customer.

  • Claire Baranowski

    Dartford

    19/08/2022

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    Very professional and efficient and polite, could not fault them at all.

  • Robert Milroy

    Tonbridge

    16/08/2022

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    They broke expensive item's and were always on their phones. Chipped paint in the new address and were young. Parking on the neighbours law was a nice touch and a great start. Phone work from the company was spot on , and helped remove some stress. I wouldn't recommend to my friends which is why I would say leave it alone.

  • Luke Hyett

    Dartford

    12/08/2022

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    Brilliant crew of guys. Fun to be around and just decent professionals who handled all of our possessions with care and respect. Totally recommend these guys. Awesome service who absolutely to above & beyond.

  • Sylvia Wathey

    Tonbridge

    26/05/2022

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    Very efficient and helpful. Everything was moved with a smile and friendly banter.

  • Christine Kasmi

    Rochester

    21/05/2022

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    Very easy to book, good communication prior to move, very helpful, friendly and professional removals men and value for money

  • Diane

    Rochester

    8/05/2022

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    The removal guys left a lot to be desired. The younger one in particular was very disrespectful and aggressive he just wanted to get away as soon as possible. Several items were damaged and I would not recommend this company. When I viewed my new home I didnt notice that the stairs were very narrow and the younger removal guy called me stupid. I am not stupid I have had 3 strokes and stress does have a negative effect on me but I am not stupid. My sofa didnt fit up the stairs and the younger removal guy stood over me demanding money to dispose of it. I am now concerned that it was fly tipped

  • Joyce Stone

    Brighton

    6/05/2022

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    Arranging the move was very easy with courteous staff available on line and on the phone. The actual removal guys were friendly and efficient. It all went very smoothly and I greatly appreciated their hard work. I would happily recommend them to friends.

  • Tania Greenwell

    Brighton

    7/04/2022

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    Helpful, communicative, friendly. Would highly recommend.

  • Nigel

    Dartford

    15/02/2022

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    Great team who arrived on removal day at the agreed time, got everything on the lorry safely and in good time.Arrived next morning at 7am (agreed time) to offload, again great work put in by the team, everything offloaded in good time and no damages to any thing.. Would thoroughly recommend, very hard working..

  • Keith Webster

    Dartford

    14/01/2022

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    They took great care with everything and were very efficient.

  • Muhammad Daniel

    Tonbridge

    1/01/2022

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    Excellent. Friendly but professional. Great value for money. Highly recommend.

  • Lucy Paget

    Brighton

    18/12/2021

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    Excellent. Id been let down by another company with just one week to go. I was in such a panic. Express were fantastic. I should have chosen them in the first place and will definitely use them when I move again hopefully in a few months time

  • Angela

    Dartford

    8/11/2021

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    Fairly good. Lack of communication meant they arrived with a 21 ton lorry when it was agreed they would use 2 Luton vans due to the size of my road. However they changed over at depot overnight as I had a two day relocation removal but I did have a fair amount of crockery breakages which I had packed myself in bubble wrap but Im sure the transfer overnight to the smaller vans didnt help. Also a divan bed and garden table were damaged/broken and despite removal guys admitting to damage and taking photos company have so far refused to pay compensation and told me I should have taken out additional insurance. I will continue to claim as I was assured from the start that they were fully insured. They did arrive on time both days and guys were quick and efficient. Told they would arrive on day 1 to collect all but essentials and that they would leave bed overnight etc and return in morning to collect rest, but they took everything on first day and we had to sleep on floor. They drove direct to our new home. This was fine in the end but just indicated lack of communication. I was told they didnt have clothes rails so boxed all but they did. Waiver good idea if need change date

  • Kyle James

    Brighton

    26/10/2021

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    Competitive pricesGood communication and after move support with boxesAble to accommodate changing moving date.

  • Daniela Corradini-Waters

    Dartford

    11/09/2021

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    All the staff were very friendly and helpful. The packing team arrived early and were incredibly efficient in packing the houseOn the day of the removal all went very smoothly I would highly recommend the company

  • Marisa Willoughby-Jones

    Tonbridge

    17/07/2021

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    100% would recommend express removals! We have never used a removals company before and were a bit nervous about how it would work. The guys turned up nice and early around 8:30 and were gone by 1:30! They were machines!Non stop up and down taking our boxes and putting them in the van then unloading into our designated rooms at the other end. Everything was put into the right rooms.We had 1 breakage throughout our move and that was only 1 wine glass which my own fault for packing them like an idiot! Everything was handled with care and I could not fault them at all!Moving is expensive full stop but SO worth it to have this company do it for you. We didnt have to lift a finger!100% would recommend to anyone moving and will use again if we ever move!Thank you express removals!

  • Wendy

    Dartford

    24/06/2021

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    I would highly recommend Express Removals. Their quote was extremely reasonable. The removal men were friendly and efficient. Nothing was too much trouble for them.

  • Richard Hewett

    Rochester

    18/06/2021

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    The team were friendly, efficient and extremely helpful. The move went really smoothly and I would use them again in the future!

  • Lucy Diamond-Wall

    Tonbridge

    3/06/2021

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    I had a few issues on moving day but Shane and James were exceptional, so understanding and I appreciated the calm way they deal with the problems I was facing. Highly recommended and I would use them again.

  • Belinda Brett

    Tonbridge

    5/05/2021

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    The admin was difficult to start with and there were some things that would have been helpful, for example, leave the boxes per room in that room for collection instead of a central storage spot. The guys on the day were great and friendly although they arrived late, one van having broken down en route this having to wait for a second.

  • Nicholas Smithers

    Brighton

    19/04/2021

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    On time very perfesonaly with the move and polite with a bit of fun for good measure very happy

  • Carol Gausden

    Tonbridge

    30/03/2021

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    The worse company. I've had so much damage. Please don't use these people. They promise you the best but the end up breaking your treasured items and then you can't get anything back from them. Don't do with them.

    Response:
    We are sorry that you feel the need to leave a negative review but would advise that a third party collected your goods without a blanket or any protection in site, to which we have photographic evidence. And we were advised on the day, by our storeman, of the disgraceful way your goods were being transported.
  • Alison

    Dartford

    22/03/2021

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    Very nice men, very helpful, polite, make my move very easy , thank you would definitely recommend.

  • Eddie

    Dartford

    26/02/2021

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    Courteous, speedy and professional, Mick and his colleague impressed throughout the day making sure everything went smoothly. Many thanks for the great service! Price-wise, Express we're very competitive (pretty much half the price of other quotes received)...

  • Stephen Connor

    Dartford

    19/02/2021

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    Turned up on time, worked fast but carefully. In our new house within 4 hours. Fantastic removals.

  • Kulbir Upaul

    Dartford

    29/01/2021

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    EXCELLENT,VERY FRIENDLY STAFF.

  • Maxine Knight

    Dartford

    11/01/2021

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    Great bunch of guys on the van but are let down by inept management whose social and decision-making skills leave a lot to be desired. Demanded A?1000 cash to offload our furniture, I am sure that the IRS would take an interest in this.

    I would not recommend them.

    Response:
    The day of your removal your keys did not get released until the following morning due to the Estate Agent going home before the solicitor had completed the sale. Your items had to be redelivered at our earliest availability due to our Company being fully booked and the charge paid was for the redelivery to which was paid by card to which your invoice has been forwarded.The delay in your keys going through also led to our vehicle being unavailable for work the following day.
  • Naveed

    Brighton

    29/12/2020

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    Express Removals good company Service is very fast

  • Wendy

    Brighton

    18/12/2020

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    Highly recommend! Best quote and fantastic service. We had a smooth and efficient move.

  • Janice Thomas

    Tonbridge

    14/12/2020

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    All the movers that came to the house were friendly, efficient and took care to pack our belongings carefully.

    The Administration Staff at the company office (Amy) was very quick to respond with the request for a quote and also to answer any questions we had concerning the move.

  • Janet Dyke

    Rochester

    4/12/2020

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    Ben at Express Removals worked hard to give me exactly what I needed in terms of vehicles/workforce.

    The men arrived well before time and were very helpful and pleasant. Despite having to wait several hours for the keys to my new property the men remained patient and polite and did a very efficient job both when loading and unloading.

    I would have no hesitation in recommending Express Removals.

  • Bev Davis

    Brighton

    31/10/2020

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    Express Removals were fabulous from start to finish, Amy handled everything quickly and efficiently. We used them to take a part load out to Spain, they picked the goods up on a Saturday and delivered them to Spain on the following Wednesday, we were not expecting them to be so quick! The delivery men in Spain, were English and were very helpful. We have no hesitation in recommending using this company for either a UK or International removal

  • Alhaji Carew

    Tonbridge

    1/09/2020

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    Fantastic service and will use again and recommend. The team on the day were very helpful and handled the load with care.

  • Helen

    Brighton

    28/08/2020

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    Had to book last minute and they were very helpful. Guys were great and very friendly.
    Made the removal process easy and relaxed.
    Thanks to all.

  • Mike

    Rochester

    23/08/2020

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    Very efficient, and all my Goods with great care. Nothing too much trouble. Would recommend

  • Bernard Roberts

    Brighton

    17/08/2020

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    We were advised they would arrive after 8.30 am and they were there at 7.45.THey did not introduce themselves ,no I D.
    One of the team was very rude and argumentive and refused to a job that was quoted for.They never asked if it would be ok to work without a face covering.They carried a T v Cabinet without checking if the shelves came out so now we have lost the brackets.
    The van was very dirty, being disabled I am used to all I employ to check that everything was done not this time,
    I have moved a few times and this removal company . is the worst ever

  • Eleanor Lanyon

    Tonbridge

    16/08/2020

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    Efficient, friendly and polite. Thank you!

  • Ewa

    Brighton

    16/08/2020

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    Quick and efficient. Highly recommended service.

  • Chinye Ukwu

    Tonbridge

    15/08/2020

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    They were really professional and friendly, from the first time on the phone requesting a quote, up until all our household items were safely delivered to our home in Glasgow, Scotland.
    I would highly reccomend them, as not only are their prices reasonable, but they are very professional in getting the job done.

  • Josephine Bleasdale

    Dartford

    10/08/2020

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    It was a shame that the vehicle wasnt big enough to take all of our belongings (even though they had carried out a survey visit to work out what van size to use).
    On the day, the removal men were friendly and efficient.

  • Susan Blackwell

    Rochester

    19/07/2020

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    The two gentlemen on the day off removal was happy and very helpful. Would recommend this company if you are looking to move local or long distance.
    The gentleman who came to our home was very helpful and the office ladies were so helpful.
    Moving was less stressful.

  • Pauline Freeman

    Tonbridge

    17/07/2020

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    Men where good move was quick and easy .recomend anytime .

  • Peter

    Rochester

    14/04/2020

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    The 3 guys that removed us were great
    Friendly helpful and polite

  • Ruth Stevens

    Brighton

    14/03/2020

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    Everything was spot on from the day of the quote, throughout moving day itself, right through to the collection of the used boxes after we were all moved in . All staff were polite, professional, courteous and punctual .Highly recommend .

  • Stuart Inglis

    Dartford

    3/03/2020

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    I was advised during the quote and on the phone accepting the quote that the team would not turn up before half 8. Turned up at 7.45, so one star off of Customer Service. Company redeemed itself as Bob and Andy took this hiccup in their stride and gave me half an hour to get ready, taking this all with good grace. Good attitude throughout, friendly, courteous, and helpful.

  • Joanne Emery

    Dartford

    14/02/2020

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    excellence service! all the guys were really friendly and very efficient. We would definitely recommend.

  • Samantha Vinson

    Brighton

    26/01/2020

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    Move went smoothly, the mover were very helpful.

  • Robert Turner

    Dartford

    1/12/2019

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    A bad experience with the survey they did they under estimated the amount going. We was left with leaving a lot of garden furniture behind. disgusted with their response

  • Russ Saunders

    Dartford

    18/11/2019

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    Excellent and efficient service

  • Trevor Weller

    Dartford

    15/11/2019

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    The guys were unbelievable! They really put in the extra effort to help move a very large fish tank and it was greatly appreciated. Everything was packed and organised in the van properly and extra effort was made to prevent any damage.

    Express Removals are highly recommended.

  • David Hudson

    Brighton

    6/11/2019

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    All very good and friendly service also on time.

  • Nick Chapman

    Dartford

    29/10/2019

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    Extremely helpful efficient and polite. The movers made the transition to our new home stress free and I couldna??t recommend them highly enough.

  • Philip Richardson

    Tonbridge

    20/08/2019

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    Faultless service, very helpful and pleasant personnel.

  • Angela Allenby

    Tonbridge

    5/08/2019

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    Overall very quick and lads were all very nice and friendly, however they took absolutely no notice of labels we have fastidiously put on all items/boxes etc, led to a fair amount of them constantly asking where we wanted things which interrupted the checking in process and led to us having to move a lot of items up and down stairs for the following 2 days as items were put in the wrong rooms despite us informing them where we wanted things and all the clearly marked labels. There were a few broken items, crockery inside damaged boxes and a broken plastic box, ripped bag with items falling out and some furniture being just thrown down and handled quite poorly. One snuggle sofa had mud and debris all over it, was so badly soiled we found soil and debris all over our new home where they had brought the item in and we had to hoover out the item, we believe this debris came from some flower pots which had been put on top of our sofa and the sofa hadnt been properly covered/protected during transportation despite the head remover telling us we didnt need to cover/protect items as they did this anyway. A matress protection cover was ripped quite badly also. Very quick but a bit haphazard

  • Emmanuel Esezobor

    Rochester

    2/08/2019

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    The staff were very helpful and professional. They arrived on time on the day and handled the task in a competent manner.

  • Wayne Manners

    Dartford

    2/08/2019

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    We would recommend Express Removals to anyone. The guys were friendly, hard working, and considerate. Nothing was too much trouble for them. A great job all round.

  • Douglas Squires

    Rochester

    31/07/2019

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    Great company and a pleasure to deal with. Quick and efficient service and excellently done.

  • Jonathan Rodgers

    Canterbury

    28/06/2019

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    Fantastic company - great staff & very helpful. Nothing was too much of a bother. If I had to move again, I wouldn't look elsewhere - straight to these fine people.

  • Karen Bunn

    Dartford

    28/06/2019

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    Fantastic service from beginning to end. Packers were great as were the removal men. Cant fault them and will use again.

  • Paula Sandford

    Tonbridge

    21/06/2019

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    Two guys who did our move were fantastic very helpful and friendly. They maintained their sense of humour all day despite some hiccups and a very long drive! Thank you

  • Suzy

    Tonbridge

    12/06/2019

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    I won't use Express again, despite them doing a good job.

    My confirmation email included an offer of A?25 in exchange for a 5 star review on certain review sites. This feels corrupt to me & means you can't trust any of the reviews you might see about this company.

    The man who came to quote called me "love" the entire time. So did the 2 guys who did the job, & called my partner "mate". I realise this may have been a standard way to address women and men respectively in the 1980s, but I feel we've moved on now & would have preferred a little more respect.

    On booking, I was offered a 7.30am start. I requested later, and they offered 8am. We agreed on this. On the day, the two men working on the job arrived at 7.15am. As you can imagine every second counts when moving, especially early in the morning - I was still getting ready! The men doing the job said they'd been put on a 6am start & that was that. To be fair, they were flexible & willing to wait at the other end if needed, to make up for this early start, but the earlier start caused some level of stress.

    The actual move was great - if they hadn't offered me a bribe to write a good review I might have written one!

  • Maxine Fifield

    Brighton

    20/05/2019

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    Two items broke including my bed drawer which is costing me money to fix by a carpenter, I was advised by the removal man to use cardboard to fix it and also a cabinet fell over and all the glass smashed. It was a very rushed move and at the end I was asked very quickly by the head person to sign all these papers but I didn't know what I was signing and I was rushed to do it. I won't be using again, thanks.

  • Ken

    Brighton

    3/05/2019

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    I received a first class service from a company that clearly knows the removal business inside out.

  • Nikki

    Rochester

    29/04/2019

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    Great experience, The two guys were very helpful, they made the move super easy and smooth.

  • Baely Saunders

    Canterbury

    26/04/2019

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    Great service. Very efficient. Took away a lot of the stress of moving!

  • Paul Durrant

    Tonbridge

    19/04/2019

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    Arrived promptly no fuss moved everything with ease very polite friendly put items where required without fuss. Would recommend

  • Denise Dallender

    Tonbridge

    13/04/2019

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    Fantastic company! Helpful, speedy, seriously hard working and a great price. They moved us from Kent to Glasgow and nothing was broken or scratched. Would recommend highly!

  • James Mcveigh

    Brighton

    7/04/2019

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