Izzy Removals

Izzy Removals

Superb
based on 150 reviews
member since December 2017
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Reviews & Ratings
Customer Reviews
  • Peter

    London South West

    18/09/2022

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    Everything happened according to schedule, I got instruction on preparing furniture ahead of the move day, and the movers themselves were efficient, careful, and really nice to boot.

  • Laura

    Twickenham

    18/08/2022

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    Using Izzy removals was a very stressful and overall unpleasant experience whereby we wouldn't recommend them to anyone compared to the excellent service provided by other removal services.

  • Candace

    Guildford

    21/07/2022

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    Highly recommended Izzy Removals and will definitely use their service again.

  • Angrla

    Redhill

    11/05/2022

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    Excellent from start to finish.Kosta gave me a quote which was a great price & a phone call the day before moving.On move day the chaps arrived early & got on with packing my stuff with a friendly manner & again at my new place.They were both fantastic & made moving day less stressful for me

  • Margaret Ann Stewart

    Guildford

    16/03/2022

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    The men worked very hard but a video quote of 5 hours turned into 10 ! very disappointed on how a piece of expensive furniture was reassembled screws stripped and had to have someone align all the soft closures again!

    Response:
    Hello Margaret, Thank You for your feedback. The job took a lot 9,5 hours because the TV unit was really complicated to re-assemble and access to the properties was difficult. There were no stripped screws, just one which was misaligned - I did offer to send someone to fix this but You refused and did it yourself.
  • George Reiss

    London South West

    25/02/2022

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    Not good experience for me so i cannot recommend it.Izzy seems to be using sub contractors which may or may not be good for you. It is a lottery. In my case they were slow and not very progessional. Broken desk wheel, scratches on walls. Not good.

  • Thales

    London West

    20/02/2022

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    I really liked Izzy because of how Kosta handled the whole process. He was the only one that actually checked the flat online to see parking spaces and made sure my move would go the best way possible, even advising me to change the date for a better day. On the day everyone was very amicable, even with one of the movers not speaking English that well, and moved everything swiftly. I was worried after reading another review talking about a broken TV, but with me everything was peachy. Would recommend and probably use again if I need to move.

  • Maria

    Guildford

    1/02/2022

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    Great service, very kind and helpful staff, on time and everything I asked for. Totally recommend

  • Katie Pitman

    Guildford

    25/12/2021

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    The guys were absolutely fantastic on what was a very tough job. I would recommend!

  • Alison Bunworth

    London South West

    29/10/2021

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    Really excellent company. The two guys made the move stress free and seamless! Id recommend them to anyone

  • Paul Campion

    London South West

    9/08/2021

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    Simple and efficient, even let me ride in the cab on the way to the new place

  • Jean Roncal

    London South West

    21/07/2021

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    Very quick, careful and efficient.

  • Ramyani Gupta

    London South West

    20/07/2021

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    I would recommend Izzy Removals. Kosta was very efficient at managing the process at short notice. They were not the cheapest quote but they were available and completed a difficult job in good time.

  • Matt Ester

    London West

    7/07/2021

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    Amazing team! Did the job really quickly and didnt try to time waste at all. Really good value, great communication. Arrived 10 minutes early. Would definitely recommend!

  • Amy

    Guildford

    5/07/2021

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    Great service & professional. Great price too

  • James

    London South West

    5/07/2021

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    Everything was excellent about this moving company, booking was quick and straight forward - everything was made very clear in terms of costs and expectations. The movers were on time and extremely quick too. All round great service

  • Jonnie Leger

    Sutton

    24/06/2021

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    No, I would not recommend. Kosta is charming and reassuring. When the move was postponed at the last minute due to a trip to A&E, he was kind and accommodating. That would make five stars in customer service, except for the lies told when his drivers did not show up at the new place as expected and charging me for his drivers' breaks. I was told that the men in the van "are driving slowly to protect your things", when neighbours reported watching the men in the van turn off the running lorry when I left and go across the road to fetch lunch. On move day we got from one address to another with no breakages; however, they had to be watched as one repeatedly tried to move a particularly valuable and heavy item by handles which, as previously briefed, would have resulted in catastrophic damage. On wrapping artwork, I had to insist that all of the frames were covered, not 3 of the 4 sides. The staff (paid by the hour) were incredibly slow, eeking out every single task (two people to wrap one small painting, moving one small box at a time etc), taking multiple cigarette breaks and then a lunch break- all on the clock!No mask wearing, no attempt to abide by C19 restrictions.

    Response:
    Jonnie had to postpone the move a couple of times and the last one was because of a trip to the A&E. On the last occasion it was a cancellation within less than 10h of the confirmed moving date and because it was an "emergency", we did not charge her a A?50 cancellation fee.All of her belongings were transported very carefully and the sole reason why my team had to drive so slowly was an enormous aquarium, which was not completely empty.Also, we mentioned that we will charge 30 minutes extra (a whole A?35 mind You) because the team worked more than 4,5h and by UK Law they are allowed to have a 20 minute break. All staff members are vaccinated.
  • Sandro Moszczynski

    Twickenham

    21/06/2021

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    Second time using them, great service

  • Mike Wood

    Sutton

    23/04/2021

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    Realy flexible booking, fantastic service on the day and very reasonaly prices. Friendly staff in booking with manager and working with the movers on the day. Utterly worth it. 6/5

  • Wanda

    Kingston-Upon-Thames

    11/04/2021

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    The guys were really good at moving all my belongings and wrapping them carefully. Theya??ll give you options and tell you honestly what is needed or not.
    I wasna??t sure about the pace of the move but there was so many stairs involved that it was bound to take longer, so keep that in mind if you have stairs, it will take longer to not damage furniture but theya??re only human; they will tire. The guys were great and helpful.

  • Jo

    London South West

    10/04/2021

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    The two guys who came to do the move arrived on time (early in fact!) and were so efficient in loading, dismantling, unloading and reassembling items. They took care with everything, there was no damage at all, and left us feeling so relieved and thankful that we got the help in. Would have no hesitation booking with Kosta and the team for future moves.

  • Sabrina Meetoo

    London South West

    23/03/2021

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    Everything went very smoothly. Would recommend and use this company again. Thank you!

  • Sandro Moszczynski

    London South West

    6/03/2021

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  • James Reinolds

    London South West

    6/03/2021

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    The novel went really well. Kosta from the office arrange everything, the team were very helpful as I lived on a second floor without lift. The overall price was excellent. I was thinking to rent a van and do the moval myself but the price comparison and difference was so small that the moval was my best option. Izzy removals was without doubt the best option. I recommend them to everyone.

  • Katherine Wen

    London South West

    6/03/2021

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    I booked two men with van for a short distance small move involving lots of stairs. The quote I received was accurate and set out all the charges clearly. Oh the day, the movers showed up exactly on time. They were fast and courteous. I would definitely use them for a move again in the future.

  • Andreia De Olim Aguiar

    Kingston-Upon-Thames

    1/02/2021

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    The moving experience will be so much much easier and less stressful! I totally recommend!

  • Antony Okill

    London South West

    19/01/2021

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    Izzy Removals were the cheapest option for our moving day by far. They were easy to deal with and responsive, and the two men that came to help were strong and able.

  • Mia Kyhn

    London West

    14/12/2020

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    Good customer service, listened to our needs and adjusted well.

  • Michael Gyasi

    Kingston-Upon-Thames

    12/12/2020

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    Accuracya??s was wrong, before I booked with Izzy they sent two guy to my home to which they give me an accurate van size and a price.
    Izzy confirmed that after talking to their drivers it will cost me A?700 and all belongings will fit into their van.
    Which wasna??t the case I had to rent another extra van from Izzy again which cost me A?350.
    Firstly they were not truthful and second their first two drivers didna??t help at all, I had to hired extra people to bring my things out from my flat.
    It looks they were not paid well by izzy or they were just not up for the job.
    Am talking to my solicitor to see what he can for me to seek redress.

    Response:
    First of all, when we did the initial viewing on the 12 October, You showed to my colleague Colin what You wanted to move. It was a couple of pieces of furniture + approximately 20 boxes - YOUR estimate.Colin told You that if this is all that You are taking, one of our standard 3,5t 700 cu ft luton vans will be big enough.On the actual moving day - 28 November - Saturday.My team arrived, started loading and You had almost triple the amount of boxes and bags You estimated initially.Furthermore, You wanted to take furniture that You told Colin NOT to include in the estimate. This is exactly why one removal van was not big enough.Also, my team got stuck in the lift of your building for an hour and a half and we did NOT ask for any compensation for this.You begged me to find a solution to move all of your items on the 28th November. Even though it was almost impossible, I managed to find a second van and You paid only A?A?350 for it. We had 0 profit and barely covered the team's salaries for this job. We were doing You a favor.
  • Giorgia

    London West

    10/12/2020

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    Extremely professional and well organised. Both my experience before the move and on the day of the move have been nothing but flawless.

  • Sarah

    London South West

    29/11/2020

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    Fast, efficient and good value for money! Would definitely use them again!

  • Sophie Gray-Newton

    Twickenham

    23/11/2020

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    Great customer service throughout via phone and email - couldn't be better. Job completed as expected in quote and everything I required on the day was provided and completed with very little stress to me

  • Olivia Ancell

    London South West

    9/11/2020

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    Sooooo lovely. They were so professional and efficient! Absolutely perfect.

  • James Cox

    Twickenham

    17/10/2020

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    First class service. Couldnt have asked for anything more. Very hardworking team.

  • Zack Sullivan

    London South West

    6/09/2020

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    Excellent service, the team where very professional and made the whole moving process simple.

  • Christopher

    London South West

    4/09/2020

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    Great team and customer service.

  • Sue

    Redhill

    18/08/2020

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    Excellent hard working team of 2. Would recommend.

  • Marcel

    London South West

    14/08/2020

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    Great service - from giving me a quote, communication all the way through. On the day of the move, it couldna??t have gone better.
    Prompt, timely, friendly and professional, high attention to detail, all items arrived safely!
    Will use again!

    Response:
    Thank You !
  • Emiliano

    Guildford

    2/07/2020

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    Great service considering that I had to arrange my removal from abroad due to the covid restriction.
    I have received my boxes today as expected.

  • Diana Baranoff

    London South West

    1/05/2020

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    Great. Really helpful. Many thanks.

  • Harriet Wombwell

    London West

    30/04/2020

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    Absolutely brilliant. No issues at all, guys were lovely and helpful.

  • Christine

    Guildford

    7/04/2020

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    Amazing company and excellent customer service . Definitely will use them again !

  • Deborah

    Kingston-Upon-Thames

    20/03/2020

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    Arrived on time and were very efficient,

  • Rabih

    London South West

    10/02/2020

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    Good service overall; good communication. Very pleased with the service and would recommend

  • Wen Yang

    London West

    2/11/2019

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    Friendly and reliable service with cheap price. I would recommend them.

  • Anita Balazs

    London South West

    22/10/2019

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    Very quick, polite and helpful! Definitely recommend them!

  • Eli Radeva

    Twickenham

    14/10/2019

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    The guys were absolutely amazing! Really recommend them! Made the move so smooth!

  • Julie

    Kingston-Upon-Thames

    10/10/2019

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    Superb customer service both on the day and beforehand. Very professional, helpful, careful with the furniture which was all secured in the lorry and very speedy and friendly, nothing was too much. Kept me informed of timings on the day. Would definitely use again.

  • Stella

    London West

    9/10/2019

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    These guys are on time, tidy and work efficiently. They take care when carrying stuff. I definitely recommend them. The service is great value for your money

  • Marcus Hawkins

    London South West

    27/09/2019

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    The Izzy team were superb from start to finish. They were all friendly, professional, diligent & hard working.

    Arranging the booking was very simple and great customer service throughout.

    Thank you for your services.

  • Christopher Bedwell

    London South West

    23/08/2019

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    Izzy Removals have been exceptional in every way. So professional, courteous, friendly, careful, respectful with our stuff and patient. We literally didn't know if we were going to get they keys the day we moved, so we were particularly stressed out and they really helped with keeping us calm.

    Would highly recommend.

  • Serena

    London West

    20/08/2019

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    Best team and best company I have ever tried.
    Very professional and friendly.
    They took care of everything, dismounted few pieces of furniture that I couldna??t manage, loaded and unloaded, fixed the furniture in the new property and left everything very clean and tidy.

    I definitely recommend them to everyone!

  • Alice

    London South West

    16/08/2019

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    The guys worked really hard on the day and were really friendly, the time I had booked of 3hrs for a 1 bed flat move they thought would take less than that however I ended up having an extra hour due to problems out of their control. They guys were really accommodating and kept calm through the issues. I would recommend them and use them again

  • Ruth

    London South West

    11/08/2019

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    Friendly, conscientious and excellent value! Thank you!!

  • Sharon

    Sutton

    27/07/2019

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    It was a hot day and took longer than planned, however the guys were very good. It cost more due to taking longer but still cheaper than other quotes. I would definitely use again

  • Deborah Haworth

    London South West

    19/07/2019

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    Great communication throughout, arrived on time and did a great job.

  • Ivan Slobodin

    London South West

    22/06/2019

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    Great guys, fast and efficient service

  • Elisabeth Takacs

    Sutton

    21/06/2019

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    The guys did a fast & fantastic job!!
    HIGHLY RECOMMENDED!!

  • Fabiano Mauro

    London West

    17/06/2019

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    Everything done in less then 2 hours!
    Amazing company!

  • Isere-Beatrice Lloyd-Davis

    London South West

    15/06/2019

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    Great service and very fast. The move from South to North London with two stops only took two hours.

  • Jayne Rutland

    London South West

    5/06/2019

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    Very stress free from start to finish. We moved all of our stuff from our flat and storage unit (1 mile away) from London to Bristol. We hired 2 vans and 4 guys and they managed to have us there and unloaded within 7 hours. Friendly and professional too.

  • Karla Steele

    London South West

    30/05/2019

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    We are so happy to have found Izzy removals online. The guys were there on time with the best attitude possible. We had a lot of things and were moving to a second floor with no lift. The guys worked continuously making the moving seem very easy. Throughout the whole afternoon, they kept their positive attitude and were very polite.
    Not planning on moving anytime soon but if we do we will definitely be contacting them and will recommend them to everyone!

  • Jorgan Beuk

    London West

    26/05/2019

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    On time, worked hard, very friendly and great value for money!

  • Karen Ward

    London South West

    22/05/2019

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    The two guys who came to help move us where superb - I really couldn't fault how hard they worked, nor how professional they were.

    I was however a little disappointed by the amount of time it took to remove us - having quoted for 4 hours and expecting it to take a maximum 5, we ended up only being moved after 7 and this felt excessive for a one bedroom flat (in time and money).

  • Patricia Smith

    Kingston-Upon-Thames

    17/05/2019

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    Kosta was great to communicate the move with. The moving team was friendly and efficient. They worked hard to make my move easier. I have no complaints and would recomend them highly.

  • Bilal Rana

    London West

    27/04/2019

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    Extremely helpful guys in scheduling the appointment and accommodating any changes. Very professional and friendly staff on the day.

    Response:
    Thank you Bilal, always happy to help !
  • Nick Boulton

    London South West

    23/04/2019

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    Firstly the price was unbeatable, and secondly I have to say that the two guys that came around made the whole experience so seamless and effortless for us. I couldn't believe that they managed to get the whole job done in only two hours! They were so pleasant, funny, polite, hard working and helpful, no job was too difficult for them. I will definitely recommend this company to anyone I know that is planning to move.

  • Yuko Kurihara

    London West

    20/04/2019

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    I found this removal company in last minutes because my moving date could not be fixed, but I wanted to hold the booking, because i wanted to book in Saturday busy time. This removal company has cancellation policy, of course, but corresponded flexible and it was a big help for me. Also the charge was reasonable with 2 men. I recommend this removal company.

  • Douglas Stromberg

    London South West

    15/04/2019

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    I had boxes that were too heavy for 2 fully grown men to lift, even though I have hired other companies before that lifted boxes even heavier. I have also lifted such boxes myself with another person helping me. Once they arrived and refused to lift them, they forced us to unpack the boxes and put things into smaller boxes. They then charged me an additional A?40 for those small boxes. The move then took an hour longer than expected because of the unpacking/repacking, so they charged me another A?60 for that time. So in total I spent an extra A?100 because 2 fully grown men were too lazy to lift boxes that weren't even that heavy.

    Response:
    Dear Douglas,My team phoned me and told me how heavy you have made some of the boxes you packed. You confirmed on site that they were too heavy to carry and this is why Colin asked you to fill in a few smaller boxes. As you can imagine, we cannot risk the health of our staff in any way. What other companies do is not our responsibility, but at the end of the day I'd rather have a team who can work again and does not have any back problems. Some of the boxes you packed were more than 40 kg, which makes manual handling difficult.
  • Lea

    London West

    7/04/2019

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    Very good service, quick efficient and good value

  • Dorian Jolivald

    Twickenham

    6/04/2019

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    Nice guys, took care of the furnitures and did the job quickly

  • Ariana Ryan

    London South West

    30/03/2019

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    I had a very small window of time to move, so I was petrified that my movers would let me down. I am so happy I went with Izzy Removals. The three guys showed up on time, were extremely efficient, and - most importantly - absolutely lovely. They were so helpful and really good at problem solving on the day. I cannot recommend the team highly enough.

  • Mrs Foster

    Twickenham

    20/03/2019

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    I recommend Izzy Removals, they were punctual, fast working and very pleasant staff. Very impressed with their service!!

  • Barry Walsh

    London West

    16/03/2019

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    Izzy Reovals were fantastic. Losta help set everything up very easily and gave the cheapest quote or any company I recieved a quote from.

    The lads who helped me move were excellent (sorry i can't remember their names). Very quick and efficent service and great care taken with my things.

    Can highly recommend Izzy removals!

    Thanks guys!

    Response:
    Thank You !!!
  • Polina Vasilkova

    London South West

    15/03/2019

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    Super fast and tailored service, very nice guys with proper equipment

    Response:
    Thank You Polina !
  • Christopher Maurice

    London South West

    13/03/2019

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    I reached out to Izzy removals for a quote on a pack and move of a one bedroom flat with a small amount of furniture to move. I received a quote based on 3 hours of labor and packaging material. I was very confused when the day before the move, I received a call from the gentleman who gave me the quote saying that the job would go a lot faster if we were to be packed when the movers arrived. While this is obviously true, it was a bit worrying considering I was very clear up front that I needed both pack and move service. On the day of, the movers themselves were very professional and did a great job, it just took twice as long as the initial quote, and with double the packing materials originally quoted. I understand that the original quote can't always be entirely accurate, but being this far off was very disappointing. My one star review is based on the quoting/pricing aspect, especially on packing where I felt very ripped off, rather than the labour, who I found helpful.

    Response:
    Thank You for the feedback Christopher. I am sorry that You felt disappointed by the initial quote, however it was clear from the start that without a proper VIEWING of the property, we cannot give You a fixed price. At the end of the day, we packed and moved everything and we did it fairly quickly based on the amount of belongings You had. Based on our initial conversation, your words were "We have very little to pack" and on the day my team ended up using 30 small boxes, 12 large, 2 wardrobe boxes, 30m bubble wrap, 5 tapes. You clearly did not have "very little to pack" since these items can be used for a 2 bed flat easily. Also, we got the whole job done in 6,5 hours and my initial estimate was between 3 and 4 hours. I do not think that the 1 star feedback is accurate even though the final price did not match our initial quote.
  • Matt Littlewood

    London West

    3/03/2019

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    Prompt, fast, flexible & courteous.

  • Jonathan Dowson

    London South West

    23/02/2019

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    Friendly and professional service. Regular communication throughout the removals process. Hardworking team who took great care with everything being moved. Nothing seemed to be any trouble to them. Well done and thank you.

  • Mike Chandler

    Twickenham

    19/02/2019

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    Great communication beforehand and a fast efficient service on the day, I'd happily use them again.

  • Katie Gill

    London South West

    9/02/2019

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    Really great service. I had packing materials delivered on time, on the day everything was really quick. The guys that helped me move were really polite and professional.

    Would highly recommend

  • Ellie Woods

    London South West

    9/02/2019

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    You get what you pay for here. Professional arrangement, but on the day not so professional and added a bit more stress than was needed. Not great communication from the team. We got everything packed and out in the end which is the main thing.

    Response:
    Thank you for your feedback Ellie, I am sorry you did not have the best experience with our services and I can guarantee we are constantly improving our work.
  • Brittany Rex

    Kingston-Upon-Thames

    25/01/2019

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    Izzy Removals kept in contact with me leading up to the day I moved, and were always quick to answer any questions I had. On the day, they turned up exactly on time and were polite and friendly throughout the morning. They worked quickly and efficiently, and were very clean and tidy. I would highly recommend them to anyone and would happily use them again for future moves.

  • Maria Labedz

    London South West

    20/01/2019

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    They were great! Replied quickly to my quote request. On a day they have been on time. Super efficient- my studio flat stuff (around 18 boxes) was loaded in 30min! Overal with a journey outside of London it took precisely 2h to finish the whole move. I would use this company again and recommend to my friends.

    Response:
    Thank You for the kind words Maria !
  • Dzianis Marholin

    London South West

    17/01/2019

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    They never bubble wrapped anything, therefore one of the picture frames got broken. They do not bother with organizing or labels, they didn't place things where I asked them to.

    This is a value service, it was quite a bit cheaper than other companies, and they didn't quote anything extra, so no problem on this front, but still packing job was very crude.

    I guess they will be all right if you pack yourself, but for the packing service beware of the rather basic approach.

    Response:
    Dear Dzianis,The picture frame was damaged before us, my driver Colin made pictures of it before moving it.Of course when You need to move more valuable belongings like pictures ect. it is always best to pack them yourself.The only reason the team did not arrange everything in your new property was because You had to do renovation to some of the rooms, thus we left everything in one room which did not require any work done. This was to facilitate your renovation.
  • Katia Andropova

    London South West

    7/01/2019

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    Great service!
    All items were very carefully handled.
    Ia??d use these guys again and recommend to anyone

    Response:
    Thank You for the kind words !!
  • Tom Smith

    London South West

    28/12/2018

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    The two guys were exceptional, very efficient and friendly. Couldn't recommend Izzy Removals more. Thanks to Joe and Mo!!

    Response:
    Thank You for the kind words !
  • N Brito

    London South West

    27/12/2018

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    Good service! The 2 gentlemen were organized and super fast to load and unload. They completed the job in 1.5hrs instead of the estimated 3hrs even though it was all in the same postcode area. Friendly and nice and will definitely use them again in the future.

    Response:
    Thank You for the kind words !
  • Glen Parry

    Sutton

    22/12/2018

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