Izzy Removals

Izzy Removals

WORCESTER PARK, Surrey
Superb
based on 104 reviews
member since December 2017
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Reviews & Ratings
Customer Reviews
  • Eli Radeva

    Richmond

    14/10/2019

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    The guys were absolutely amazing! Really recommend them! Made the move so smooth!

  • Julie

    Epsom

    10/10/2019

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    Superb customer service both on the day and beforehand. Very professional, helpful, careful with the furniture which was all secured in the lorry and very speedy and friendly, nothing was too much. Kept me informed of timings on the day. Would definitely use again.

  • Stella

    London

    9/10/2019

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    These guys are on time, tidy and work efficiently. They take care when carrying stuff. I definitely recommend them. The service is great value for your money

  • Marcus Hawkins

    London

    27/09/2019

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    The Izzy team were superb from start to finish. They were all friendly, professional, diligent & hard working.

    Arranging the booking was very simple and great customer service throughout.

    Thank you for your services.

  • Christopher Bedwell

    London

    23/08/2019

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    Izzy Removals have been exceptional in every way. So professional, courteous, friendly, careful, respectful with our stuff and patient. We literally didn't know if we were going to get they keys the day we moved, so we were particularly stressed out and they really helped with keeping us calm.
    Would highly recommend.

  • Serena

    London

    20/08/2019

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    Best team and best company I have ever tried.
    Very professional and friendly.
    They took care of everything, dismounted few pieces of furniture that I couldn’t manage, loaded and unloaded, fixed the furniture in the new property and left everything very clean and tidy.
    I definitely recommend them to everyone!

  • Ruth

    London

    11/08/2019

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    Friendly, conscientious and excellent value! Thank you!!

  • Deborah Haworth

    London

    19/07/2019

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    Great communication throughout, arrived on time and did a great job.

  • Ivan Slobodin

    London

    22/06/2019

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    Great guys, fast and efficient service

  • Elisabeth Takacs

    Sutton

    21/06/2019

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    The guys did a fast & fantastic job!!
    HIGHLY RECOMMENDED!!

  • Fabiano Mauro

    London

    17/06/2019

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    Everything done in less then 2 hours!
    Amazing company!

  • Isere-Beatrice Lloyd-Davis

    London

    15/06/2019

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    Great service and very fast. The move from South to North London with two stops only took two hours.

  • Jayne Rutland

    London

    5/06/2019

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    Very stress free from start to finish. We moved all of our stuff from our flat and storage unit (1 mile away) from London to Bristol. We hired 2 vans and 4 guys and they managed to have us there and unloaded within 7 hours. Friendly and professional too.

  • Karla Steele

    London

    30/05/2019

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    We are so happy to have found Izzy removals online. The guys were there on time with the best attitude possible. We had a lot of things and were moving to a second floor with no lift. The guys worked continuously making the moving seem very easy. Throughout the whole afternoon, they kept their positive attitude and were very polite.
    Not planning on moving anytime soon but if we do we will definitely be contacting them and will recommend them to everyone!

  • Jorgan Beuk

    London

    26/05/2019

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    On time, worked hard, very friendly and great value for money!

  • Bilal Rana

    London

    27/04/2019

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    Extremely helpful guys in scheduling the appointment and accommodating any changes. Very professional and friendly staff on the day.

    Response:
    Thank you Bilal, always happy to help !
  • Nick Boulton

    London

    23/04/2019

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    Firstly the price was unbeatable, and secondly I have to say that the two guys that came around made the whole experience so seamless and effortless for us. I couldn't believe that they managed to get the whole job done in only two hours! They were so pleasant, funny, polite, hard working and helpful, no job was too difficult for them. I will definitely recommend this company to anyone I know that is planning to move.

  • Yuko Kurihara

    London

    20/04/2019

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    I found this removal company in last minutes because my moving date could not be fixed, but I wanted to hold the booking, because i wanted to book in Saturday busy time. This removal company has cancellation policy, of course, but corresponded flexible and it was a big help for me. Also the charge was reasonable with 2 men. I recommend this removal company.

  • Lea

    London

    7/04/2019

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    Very good service, quick efficient and good value

  • Ariana Ryan

    London

    30/03/2019

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    I had a very small window of time to move, so I was petrified that my movers would let me down. I am so happy I went with Izzy Removals. The three guys showed up on time, were extremely efficient, and - most importantly - absolutely lovely. They were so helpful and really good at problem solving on the day. I cannot recommend the team highly enough.

  • Barry Walsh

    London

    16/03/2019

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    Izzy Reovals were fantastic. Losta help set everything up very easily and gave the cheapest quote or any company I recieved a quote from.
    The lads who helped me move were excellent (sorry i can't remember their names). Very quick and efficent service and great care taken with my things.
    Can highly recommend Izzy removals!
    Thanks guys!

    Response:
    Thank You !!!
  • Polina Vasilkova

    London

    15/03/2019

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    Super fast and tailored service, very nice guys with proper equipment

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    Thank You Polina !
  • Matt Littlewood

    London

    3/03/2019

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    Prompt, fast, flexible & courteous.

  • Jonathan Dowson

    London

    23/02/2019

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    Friendly and professional service. Regular communication throughout the removals process. Hardworking team who took great care with everything being moved. Nothing seemed to be any trouble to them. Well done and thank you.

  • Mike Chandler

    Egham

    19/02/2019

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    Great communication beforehand and a fast efficient service on the day, I'd happily use them again.

  • Katie Gill

    London

    9/02/2019

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    Really great service. I had packing materials delivered on time, on the day everything was really quick. The guys that helped me move were really polite and professional.
    Would highly recommend

  • Brittany Rex

    Epsom

    25/01/2019

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    Izzy Removals kept in contact with me leading up to the day I moved, and were always quick to answer any questions I had. On the day, they turned up exactly on time and were polite and friendly throughout the morning. They worked quickly and efficiently, and were very clean and tidy. I would highly recommend them to anyone and would happily use them again for future moves.

  • Maria Labedz

    London

    20/01/2019

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    They were great! Replied quickly to my quote request. On a day they have been on time. Super efficient- my studio flat stuff (around 18 boxes) was loaded in 30min! Overal with a journey outside of London it took precisely 2h to finish the whole move. I would use this company again and recommend to my friends.

    Response:
    Thank You for the kind words Maria !
  • Katia Andropova

    London

    7/01/2019

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    Great service!
    All items were very carefully handled.
    I’d use these guys again and recommend to anyone

    Response:
    Thank You for the kind words !!
  • Tom Smith

    London

    28/12/2018

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    The two guys were exceptional, very efficient and friendly. Couldn't recommend Izzy Removals more. Thanks to Joe and Mo!!

    Response:
    Thank You for the kind words !
  • N Brito

    London

    27/12/2018

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    Good service! The 2 gentlemen were organized and super fast to load and unload. They completed the job in 1.5hrs instead of the estimated 3hrs even though it was all in the same postcode area. Friendly and nice and will definitely use them again in the future.

    Response:
    Thank You for the kind words !
  • Glen Parry

    Sutton

    22/12/2018

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    Absolutely superb, great guys.

    Response:
    Thank You for the kind words !
  • Banico Louca

    London

    20/12/2018

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    Fantastic service and a great help to me during my move. Would recommend. Thanks.

    Response:
    Thank You for the kind words !
  • Paul Baldwin

    Feltham

    16/12/2018

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    On time and friendly. Would certainly recommend to others.

    Response:
    Thank You for the kind words !
  • Adam Grunske

    London

    15/12/2018

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    From start to finish, the service was incredible! Great communication over the phone, fair quote, scheduled for 9am on a Saturday, doorbell rang at exactly 9am, got to work immediately, took great care in handling our packs and everything was done in a timely manner. Could not fault this service and would recommend to anyone!

    Response:
    Thank You for the kind words !
  • Suan Khor

    London

    14/12/2018

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    Excellent and friendly team of three. Very good service. Thank you. Will definitely recommend and use again in future.

    Response:
    Thank You for the kind words !
  • Shannon Yelbasi

    London

    26/11/2018

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    Such a professional company. The guys were extremely helpful and patient when we had a slight delay with collecting our keys!
    Great communication and service, such good value for money - no hidden fees or time wasting. I would 100% recommend to anyone looking for a moving company!

    Response:
    Thank you for the kind words Shannon.
  • Roberto Vega

    London

    13/11/2018

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    Great service. Quick and Professional. The guys were lovely.
    Everything was done in less then an hour.
    Would hire them again and recommend them as well!

    Response:
    Thank You very much for the kind words ! It means a lot !
  • Gianluca

    London

    13/11/2018

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    great service, I was seriously impressed. they showed up earlier than expected, the guys were friendly and very efficient. They also managed every item carefully and with consideration. Highly recommended

    Response:
    Thank You very much for the kind words ! It means a lot !
  • Mark Edwards

    Feltham

    12/11/2018

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    Always read the reviews & I did... They were absolutely amazing for the price (I did have cheaper quotes from other companies but their reviews were terrible)!
    My move from SW London to the East Midlands went without hitch and to time. If I were ever to move house again I would use them again... Thanks SO MUCH Costas and your team.
    Mark

    Response:
    Thank You very much for the kind words ! It means a lot !
  • Natasha Bergg

    London

    5/11/2018

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    Absolutely fantastic service from start to finish, which really made our move go super smoothly! We were particularly impressed by the friendliness and positive attitude of the two guys moving our stuff on the day. They could not have been more cheerful. This company is also brilliant value for money.

  • Danielle Welch

    London

    28/10/2018

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    The guys were brilliant - really friendly and efficient. They were careful with everything, and dismantled/reassembled furniture with no fuss. They arrived saying “relax, our job is to make your day stress-free” and they really delivered on that. I’ve already recommended them to two friends who are moving soon.

    Response:
    Thank You very much for the kind words ! It means a lot !
  • Ulla Lind

    Teddington

    15/10/2018

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    Great communication from start to finish,the removel guys on time,calm but efficient all through the move
    Very happy with the experience

  • Daniel O'regan

    London

    15/10/2018

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    The initial quote and ongoing email conversations with Izzy's was quick and very reasonable. The movers themselves were very quick to load the truck and were thorough in making sure they were taking the right items. I could not move in right away as I had to wait for a check in inventory and to sign a contract so they were patient waiting on the day. The move into the new place was quick also. I have already recommended this company to a friend as they were exactly what I needed.

  • Ann Kelly

    London

    29/09/2018

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    Fantastic service
    Friendly and so helpful
    Superb value for money

  • Goncalo Perdigao

    London

    28/09/2018

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    Tthey were perfect! Moving days are always stressful and they made the day so much easier, they arrived at time, were super professional and fast, not only that their price were super competitive! Don't think twice, hire them!!

  • Kim Barrott

    Weybridge

    22/09/2018

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    What you see is what you get. Cheap price, good communication from the start in terms of what’s required (I had to protect my own fragile furniture). Nice guys on the day got the job done quickly with no fuss. Would 100% use again, makes me wonder why other companies are so expensive!

  • Jarno

    London

    22/09/2018

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    All went as planned. Good service.

  • Robbie Mackinnon

    London

    2/09/2018

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    Excellent service - speedy and good value for money.

  • Gayle Ridge

    London

    1/09/2018

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    Very happy with removal service: the delivery man was very helpful and super efficient

  • Hye One Yang

    Sutton

    1/09/2018

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    Hard working, efficient and friendly people came to help us with our move. Their service was a real value for money.

  • Franco Formicola

    Sutton

    20/08/2018

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    Brilliant. Kind and efficient: a great experience.

  • Emmi Palviainen

    London

    18/08/2018

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    Amazing service. Totally recommend them

  • Eleanor Wood

    London

    18/08/2018

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    Fantastic move. Highly recommended everything went smoothly. A good team you can trust

  • Mylene Chaudagne

    London

    18/08/2018

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    Hard working guys. If I could have afforded to I would have paid them twice as much, they were impressive. I don't even think they took a break for even a minute!

  • Emily Howse

    London

    13/08/2018

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    I liked the fact that Izzy Removals kept in touch. They were very efficient. The men were helpful and friendly, which made moving so much more relaxed. I would definitely use them again.

  • Stuart Aveyard

    London

    13/08/2018

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    Very happy. Punctual, quick and very helpful

  • Jennifer Miller

    London

    13/08/2018

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    i was nervous going for the cheapest quote in case it meant id get less of a service but Izzy Removals were fantastic start to finish. They communicated well before the move and on the day we couldn't have asked for more. The guys were lovely and very helpful. Nothing was too much. Would definitely recommend them.

  • Tara Kelly

    London

    10/08/2018

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    My first time using a removal company and I cannot rate this team highly enough. Excellent value for money, great communication when they were running a bit late and so efficient in the blazing heat. Excellent, would recommend.

  • Mylene Chaudagne

    London

    6/08/2018

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    Punctual and so hard working. If I could have afforded it I would have paid them double. 3 hours straight pivkkng up our stupidly heavy boxes of books! Thanks guys you were amazing.

  • Helen Tickner

    Epsom

    4/08/2018

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    Even though they were an hour later, I was called and told this.
    Both guys where friendly and very quick.
    Would definitely recommend.

  • Rob

    London

    4/08/2018

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    Arrived early, went smoothly, no issues

  • Carole Simmons

    Banstead

    22/07/2018

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    Good communication prior to our move. Polite movers on the day. Very efficient, hard-working and smooth service. Would use again without hesitation.

  • Ashleigh Butler

    London

    20/07/2018

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    Fantastic service, would definitely recommend. Very quick to reply with a quote, and easy to communicate with throughout. There was a few hours delay on our move day (not at all the fault of the company) but they kept us informed and updated the whole time, and were very apologetic. Friendly and efficient movers, and were very careful with our things. Great value for money.

  • Diana Kader

    London

    16/07/2018

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    Good value for money! We were very satisfied with the service, which we describe as friendly, efficient and helpful. Totally recommend!

  • Nazdar Noraddin

    London

    14/07/2018

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    Excellent services and very polite staffs.

  • Sandra Foster

    London

    13/07/2018

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    On the day of my move, the removers were delayed by a customer on a prior job. However, I was kept informed as to eta and they were very apologetic.
    Once the removers arrived, they were again very apologetic for their late arrival, even though this was caused by the customer on the previous job and motorway traffic!
    They were very attentive and efficient in loading my furniture and getting me to my onward destination.
    I was very pleased with the service I received, and would recommend Izzy Removers to family and friends

  • Michael Richardson

    Surbiton

    13/07/2018

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    They moved everything in a timely manner to the correct address

  • Nick Lynch

    Sutton

    10/07/2018

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    Very impressed with service and price. Long distance removal from south London to newcastle, travelled up in the van with them.
    Not much difference in price between letting them all do the work and me doing everything myself (van hire for 2 days, petrol, etc) - no brainer!

  • Ann C

    London

    9/07/2018

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    Perfect service, Kosta and his team are fantastic. We will definitely use them again in the future.

  • Andrew Grossett

    London

    4/07/2018

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    The guys were absolutely amazing!! Were spot on time and handled to challenges of the day expertly and were tremendously helpful.

    Will definitely be using them again.

  • Elsie Ooi

    London

    3/07/2018

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    Ariived on time, took shorter than quoted

  • Isobel Voss

    London

    2/07/2018

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    Efficient. Reliable. Best price I could find. No hassle at all!

  • Robyn May

    Staines-Upon-Thames

    26/06/2018

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    They arrived at exactly the appointed time. They were helpful, honest and efficient. They completed the move quickly and were friendly. Overall wonderful experience, great value for money. I would definitely use them again.

  • Marco Carlini

    London

    7/06/2018

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    Amazing service, great and professional teams. I highly recommend this removal company. Due to last minute change of plan, my move had to be split in two different days. Been able to book me in and everything went perfectly well. Both days with both team. A very happy customer. Thank you very much!!

  • James Francis

    Weybridge

    6/06/2018

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    I had to cancel my removal 4 days out and was given a full refund. Fantastic customer service. Will definitely be using them for my next move.

  • Tina Borissova

    Twickenham

    22/05/2018

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    Excellent and efficient move, no issues.

  • Marcus Carter

    London

    13/04/2018

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    Very quick to respond and great value for money. The guys that came to help move were great, took all the stress of moving away, quick and efficient.

  • Adam Smith

    Leatherhead

    23/03/2018

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    Excellent customer service regularly in contact. Day of move turned up bang on time very helpful and polite removal men . Moved us out and in to new property extremely quickly and the weather was appalling at the time to it was Snowy and freezing cold they just got on with the job. Extremely cheap as well . Highly recommend if you need a removal company.

    Response:
    Thank You for the kind words !We are always happy to help and will do our best in carrying out removal services
  • Paula Espana

    London

    1/03/2018

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    They were on time, good value for money, they took care of the goods, very helpful.

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    Thank You for the kind words Paula, all the best from Izzy Removals
  • Sharon

    Sutton

    27/07/2019

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    It was a hot day and took longer than planned, however the guys were very good. It cost more due to taking longer but still cheaper than other quotes. I would definitely use again

  • Patricia Smith

    Surbiton

    17/05/2019

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    Kosta was great to communicate the move with. The moving team was friendly and efficient. They worked hard to make my move easier. I have no complaints and would recomend them highly.

  • Mrs Foster

    Hampton

    20/03/2019

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    I recommend Izzy Removals, they were punctual, fast working and very pleasant staff. Very impressed with their service!!

  • Deirdre Macnamara

    Richmond

    8/11/2018

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    Did exactly what they promised at a very reasonable price. Would recommed.

  • Hannah Rodgers

    London

    7/09/2018

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    Friendly fast and efficient service, good value for money would definitely recommend and will definitely use Izzy Removals again in the future!

  • Kate Mcbain

    Brentford

    29/08/2018

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    Very helpful, courteous and hard working

  • Marwan Farha

    London

    27/08/2018

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    Movers were extremely helpful, very professional and very careful with moving furniture into the new flat. Disassembly and reassembly of desk was quick. Very happy with how it went

  • Matt Carter

    London

    27/07/2018

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    Courteous, on time, but maybe just a little enthusiastic with the packing. They literally packed everything, but maybe I should have supervised a little more. But no issues and would use again.

  • Nevine Hunt

    London

    14/05/2018

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    Admin setting up the move was extremely efficient. On the day they arrived on time, packed up the van though did not wrap items as I had requested so they had to do it at the other end since they were being stored.

    Response:
    Thank You very much for the positive feedback!
  • Elaine Collins

    London

    21/04/2018

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    Ran late by 90mins. Did text after confirming time but then rang to make it later which we couldn’t do and was a bit inconvenient, however all went smoothly on the day and the 2 guys were most helpful. Very good value too.

  • Natalie

    London

    5/03/2018

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    All good on the day. They arrived earlier than expected, but that was fine.

    Response:
    Thank you for the kind words!All the best!
  • Alice

    London

    16/08/2019

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    The guys worked really hard on the day and were really friendly, the time I had booked of 3hrs for a 1 bed flat move they thought would take less than that however I ended up having an extra hour due to problems out of their control. They guys were really accommodating and kept calm through the issues. I would recommend them and use them again

  • Dorian Jolivald

    Sunbury-On-Thames

    6/04/2019

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    Nice guys, took care of the furnitures and did the job quickly

  • Zahrah Mostaque

    London

    9/08/2018

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    Fast, efficient and good value for money

  • Karen Ward

    London

    22/05/2019

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    The two guys who came to help move us where superb - I really couldn't fault how hard they worked, nor how professional they were.
    I was however a little disappointed by the amount of time it took to remove us - having quoted for 4 hours and expecting it to take a maximum 5, we ended up only being moved after 7 and this felt excessive for a one bedroom flat (in time and money).

  • Madeleine Sim

    London

    21/07/2018

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    Cheap, no frills two blokes with a van. Bit rough with everything so was quite stressful watching them load and unload as was sure they were going to break something but so far in the unpacking everything seems to have survived so make sure your items are well packed if you use them

  • Claire Bostock

    Sunbury-On-Thames

    17/04/2018

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    Run up to move all went smoothly and very helpful and responsive to questions. However I would caution check and challenge their insurance (I didn’t)
    they dropped 4 boxes of Italian porcelain tiles and their solution was to value it against what was available on EBay. I would not use again for this reason.

  • Ellie Woods

    London

    9/02/2019

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    You get what you pay for here. Professional arrangement, but on the day not so professional and added a bit more stress than was needed. Not great communication from the team. We got everything packed and out in the end which is the main thing.

    Response:
    Thank you for your feedback Ellie,I am sorry you did not have the best experience with our services and I can guarantee we are constantly improving our work.
  • Douglas Stromberg

    London

    15/04/2019

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    I had boxes that were too heavy for 2 fully grown men to lift, even though I have hired other companies before that lifted boxes even heavier. I have also lifted such boxes myself with another person helping me. Once they arrived and refused to lift them, they forced us to unpack the boxes and put things into smaller boxes. They then charged me an additional £40 for those small boxes. The move then took an hour longer than expected because of the unpacking/repacking, so they charged me another £60 for that time. So in total I spent an extra £100 because 2 fully grown men were too lazy to lift boxes that weren't even that heavy.

    Response:
    Dear Douglas,My team phoned me and told me how heavy you have made some of the boxes you packed. You confirmed on site that they were too heavy to carry and this is why Colin asked you to fill in a few smaller boxes. As you can imagine, we cannot risk the health of our staff in any way. What other companies do is not our responsibility, but at the end of the day I'd rather have a team who can work again and does not have any back problems. Some of the boxes you packed were more than 40 kg, which makes manual handling difficult.
  • Dzianis Marholin

    London

    17/01/2019

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    They never bubble wrapped anything, therefore one of the picture frames got broken. They do not bother with organizing or labels, they didn't place things where I asked them to.
    This is a value service, it was quite a bit cheaper than other companies, and they didn't quote anything extra, so no problem on this front, but still packing job was very crude.
    I guess they will be all right if you pack yourself, but for the packing service beware of the rather basic approach.

    Response:
    Dear Dzianis,The picture frame was damaged before us, my driver Colin made pictures of it before moving it. Of course when You need to move more valuable belongings like pictures ect. it is always best to pack them yourself. The only reason the team did not arrange everything in your new property was because You had to do renovation to some of the rooms, thus we left everything in one room which did not require any work done. This was to facilitate your renovation.
  • Vittorio Gargiulo

    London

    13/09/2018

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    The guy was suppose to come back and finish reassemble. He did not and he is not answering my calls.

    Response:
    This was never agreed with Izzy Removals. You told the team to leave after they unloaded everything and later on refused to pay them for coming back to your flat on another day and reassemble the wardrobe.
  • Christopher Maurice

    London

    13/03/2019

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    I reached out to Izzy removals for a quote on a pack and move of a one bedroom flat with a small amount of furniture to move. I received a quote based on 3 hours of labor and packaging material. I was very confused when the day before the move, I received a call from the gentleman who gave me the quote saying that the job would go a lot faster if we were to be packed when the movers arrived. While this is obviously true, it was a bit worrying considering I was very clear up front that I needed both pack and move service. On the day of, the movers themselves were very professional and did a great job, it just took twice as long as the initial quote, and with double the packing materials originally quoted. I understand that the original quote can't always be entirely accurate, but being this far off was very disappointing. My one star review is based on the quoting/pricing aspect, especially on packing where I felt very ripped off, rather than the labour, who I found helpful.

    Response:
    Thank You for the feedback Christopher. I am sorry that You felt disappointed by the initial quote, however it was clear from the start that without a proper VIEWING of the property, we cannot give You a fixed price. At the end of the day, we packed and moved everything and we did it fairly quickly based on the amount of belongings You had. Based on our initial conversation, your words were "We have very little to pack" and on the day my team ended up using 30 small boxes, 12 large, 2 wardrobe boxes, 30m bubble wrap, 5 tapes. You clearly did not have "very little to pack" since these items can be used for a 2 bed flat easily. Also, we got the whole job done in 6,5 hours and my initial estimate was between 3 and 4 hours. I do not think that the 1 star feedback is accurate even though the final price did not match our initial quote.
  • Sally Yu

    London

    17/11/2018

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    very slow and not professional. spent 8 hours for a one bedroom flat move. 2 people crew but they had to do the same thing together all the time such as moving the van. why can't one person go move the truck the other one kept doing what he's supposed to do? why can't one person move the stuff while the other one assemble furniture? I have seen this done by other moving companies all the time. it was a rush in the end that they at first refused to unpack and remove all the boxes for me whereas it was agreed at the ver beginning. when i first reached out i wanted to have a fixed rate for entire day service but the contact person kept saying it should not take this long and charging by hour is more reasonable for me. I don't care this much on the rates as long as they complete the service professionally on what we agreed - pack, move, unpack, and remove the boxes. In the end, It was ME who had to take all the things out from the boxes so they can take the boxes away as we agreed. if I didn't do this, they would just leave and leave the work undone. overall they are very slow and took their sweet time for a simple 1-bed flat move. Do NOT recommend.

  • Ian Bruce

    London

    26/09/2018

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    Moved the possessions of my flat and damaged a lot of the goods. The job was booked in for a Friday afternoon and drivers were clearly angry at the traffic and therefore rushed the job. I had a very expensive table and the drawers were smashed, I also had damage to other furniture, around £1k in total. They completely washed their hands of the problem when I informed them and the line was 'it was a cheap price, what do you expect'.
    Disgusting treatment I recommend you don't use them!!

    Response:
    Dear Ian, You contacted us 1 month after the service was completed with a complaint that there was a damaged coffee table worth £500. I kindly explained that You should have informed us within 3 days of the completion of the service and we would have claimed this through the insurance company. Now, even if it took more than 3 days, I would have helped and I did explain this.
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