Izzy Removals

Izzy Removals

Superb
based on 169 reviews
member since December 2017
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Reviews & Ratings
Customer Reviews
  • Cheri Gurgul

    London South West

    29/03/2024

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    They were brilliant. Turned up on time to collect and everything went well. Excellent customer service and good value for money. Would definitely use them again and certainly recommend them.

  • Ralitsa

    Redhill

    24/02/2024

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    Excellent! From the transparent pricing to the friendly and professional movers, every aspect of their service was great. Kosta provided excellent customer service, and on moving day, the team was efficient and even helped with last-minute packing. Highly recommend Izzy Removals for a stress-free move!

    Response:
    Thank you for choosing us !
  • Sarah

    Guildford

    11/02/2024

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    Excellent company, with very competitive prices. Highly recommend

  • Fatma

    Twickenham

    7/02/2024

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    Very rude people to deal with I'll go for other companies

    Response:
    Fatma, you called us two times and over the course of 5-6 minutes each time I explained how we work and how much we charge. I don't understand what you found rude. You asked if we can help you pack and I said "Yes, we can, but keep in mind it will cost more" and then You hung up.
  • Kevin Tierney

    London South West

    23/12/2023

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    Went really smooth - helpful to have telephone support from Kosta and the movers themselves were efficient and professional! The hourly charge meant this was 150 less than I was quoted from another company.

  • Hannah Wallwork

    Sutton

    22/12/2023

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    Kosta was very friendly on the phone. Two men turned up, one older guy was fine, he just barely spoke to me. The other was around my age perhaps and was downright rude. He barely looked at me when I spoke to him, shrugged his shoulders at me, seemed very angry about the amount of stuff needing to be moved (despite me putting it all in the email). I had a go at him but it didn't improve much. I felt very vulnerable being a lone young woman and felt certain that I wouldn't have been treated that way had I been a big strapping guy.They left all my boxes downstairs and I was too uncomfortable to ask them to carry them to my room upstairs.Wouldn't ever use again, deeply unpleasant experience. The actual move itself was fine though, nothing damaged or lost, dismantled and reassembled furniture fine.

    Response:
    Hello Hannah, sorry to hear that you did not like our team. They are very easy-going and friendly and very hardworking. You should have asked them to bring all of the boxes upstairs - it would not have taken too long. I will definitely have a word with the team about being more polite. Please keep in mind they are not native English speakers and communication is a bit more difficult.
  • Janice Brinley Codd

    Guildford

    20/12/2023

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    Very prompt arrival and very quick clearance of the flat.

  • Bianca Holmes

    Sutton

    10/11/2023

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    I cannot recommend Kosta and his team enough. The guys were fantastic and worked hard. They didnt mess around or waste anytime. Thank you Kosta and team for ensuring my moving day was stress free. I would definitely use again for future moves.

  • Andre

    Twickenham

    8/11/2023

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    Good communication prior to my move , 2 employees arrived on time and professionally packed a Luton van with the contents of my 1 bedroom flat , the move was 90 miles away and was fully completed in its entirety within around 4.5 hours Will definitely use this reliable and professional company again in the future as it was a very smooth process from start to finish .

    Response:
    Thanks Andre, it was a pleasure
  • Iona

    London West

    21/10/2023

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    Movers were very efficient and service was reasonably priced. Clear communication via email.

  • Ka Hung Ng

    London West

    12/10/2023

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    The customer service did well.However on the moving day, removal staff didnt read the item list throughly. So they did not expect the bed to be moved while its listed.Not very gentle and careful when moving. Its okay if you need swift arrangements, but could expect more from a professional removal service.

    Response:
    Thank you for the feedback. We will be more careful next time.
  • Ilias Seferoglou

    London South West

    18/09/2023

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    Clear communication, arrived on time, delivered boxes to destination room

  • Barbara

    Guildford

    4/09/2023

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    Excellent company would recommend them to anyoneTurned up on timeFollowed what I wantedWorked really hard.Completed the job in the time they said the wouldNo hidden extras, what they quoted is what I paidPolite & considerateWhat more can anyone ask forFIVE STAR MOVEthank you

    Response:
    It was a pleasure working with You, Barbara !
  • Demetri Britton

    Sutton

    18/08/2023

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    Great staff, on time and very efficient at their job. I highly recommend this service.

    Response:
    It was a pleasure Demetri !
  • Megan

    Slough

    12/06/2023

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    Very helpful and smooth move. Truck was late, but when I called, Kosta was able to report back right away about traffic delays. The moving team were efficient and helpful. Everything was packed neatly and tied off safely. Moved a pre packed 1 bedroom flat to a nearby town in 2 hours. Great value for money as well!

    Response:
    Thank you Megan
  • Anthony Ford

    Slough

    14/05/2023

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    Very efficient, fast and great time keeping. Would definitely recommend!!

  • Brunella

    Kingston-Upon-Thames

    12/05/2023

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    Excellent service Kosta and the team were great in organising and making the move a fast stress free process. Highly recommend!

  • Chris Parker

    London South West

    26/01/2023

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    Very helpful throughout and excellent crew on move day.

  • Aman Sood

    Twickenham

    12/12/2022

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    Well priced and pain free. The two guys who arrived were very careful with the items but worked quick.Only one item damaged which was the top of plant, but no big deal as it will grow back.Overall very happy

    Response:
    Glad we worked with You Aman !
  • Peter

    London South West

    18/09/2022

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    Everything happened according to schedule, I got instruction on preparing furniture ahead of the move day, and the movers themselves were efficient, careful, and really nice to boot.

  • Laura

    Twickenham

    18/08/2022

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    Using Izzy removals was a very stressful and overall unpleasant experience whereby we wouldn't recommend them to anyone compared to the excellent service provided by other removal services.

  • Candace

    Guildford

    21/07/2022

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    Highly recommended Izzy Removals and will definitely use their service again.

  • Angrla

    Redhill

    11/05/2022

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    Excellent from start to finish.Kosta gave me a quote which was a great price & a phone call the day before moving.On move day the chaps arrived early & got on with packing my stuff with a friendly manner & again at my new place.They were both fantastic & made moving day less stressful for me

  • Margaret Ann Stewart

    Guildford

    16/03/2022

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    The men worked very hard but a video quote of 5 hours turned into 10 ! very disappointed on how a piece of expensive furniture was reassembled screws stripped and had to have someone align all the soft closures again!

    Response:
    Hello Margaret, Thank You for your feedback. The job took a lot 9,5 hours because the TV unit was really complicated to re-assemble and access to the properties was difficult. There were no stripped screws, just one which was misaligned - I did offer to send someone to fix this but You refused and did it yourself.
  • George Reiss

    London South West

    25/02/2022

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    Not good experience for me so i cannot recommend it.Izzy seems to be using sub contractors which may or may not be good for you. It is a lottery. In my case they were slow and not very progessional. Broken desk wheel, scratches on walls. Not good.

  • Thales

    London West

    20/02/2022

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    I really liked Izzy because of how Kosta handled the whole process. He was the only one that actually checked the flat online to see parking spaces and made sure my move would go the best way possible, even advising me to change the date for a better day. On the day everyone was very amicable, even with one of the movers not speaking English that well, and moved everything swiftly. I was worried after reading another review talking about a broken TV, but with me everything was peachy. Would recommend and probably use again if I need to move.

  • Maria

    Guildford

    1/02/2022

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    Great service, very kind and helpful staff, on time and everything I asked for. Totally recommend

  • Katie Pitman

    Guildford

    25/12/2021

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    The guys were absolutely fantastic on what was a very tough job. I would recommend!

  • Alison Bunworth

    London South West

    29/10/2021

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    Really excellent company. The two guys made the move stress free and seamless! Id recommend them to anyone

  • Paul Campion

    London South West

    9/08/2021

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    Simple and efficient, even let me ride in the cab on the way to the new place

  • Jean Roncal

    London South West

    21/07/2021

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    Very quick, careful and efficient.

  • Ramyani Gupta

    London South West

    20/07/2021

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    I would recommend Izzy Removals. Kosta was very efficient at managing the process at short notice. They were not the cheapest quote but they were available and completed a difficult job in good time.

  • Matt Ester

    London West

    7/07/2021

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    Amazing team! Did the job really quickly and didnt try to time waste at all. Really good value, great communication. Arrived 10 minutes early. Would definitely recommend!

  • Amy

    Guildford

    5/07/2021

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    Great service & professional. Great price too

  • James

    London South West

    5/07/2021

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    Everything was excellent about this moving company, booking was quick and straight forward - everything was made very clear in terms of costs and expectations. The movers were on time and extremely quick too. All round great service

  • Jonnie Leger

    Sutton

    24/06/2021

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    No, I would not recommend. Kosta is charming and reassuring. When the move was postponed at the last minute due to a trip to A&E, he was kind and accommodating. That would make five stars in customer service, except for the lies told when his drivers did not show up at the new place as expected and charging me for his drivers' breaks. I was told that the men in the van "are driving slowly to protect your things", when neighbours reported watching the men in the van turn off the running lorry when I left and go across the road to fetch lunch. On move day we got from one address to another with no breakages; however, they had to be watched as one repeatedly tried to move a particularly valuable and heavy item by handles which, as previously briefed, would have resulted in catastrophic damage. On wrapping artwork, I had to insist that all of the frames were covered, not 3 of the 4 sides. The staff (paid by the hour) were incredibly slow, eeking out every single task (two people to wrap one small painting, moving one small box at a time etc), taking multiple cigarette breaks and then a lunch break- all on the clock!No mask wearing, no attempt to abide by C19 restrictions.

    Response:
    Jonnie had to postpone the move a couple of times and the last one was because of a trip to the A&E. On the last occasion it was a cancellation within less than 10h of the confirmed moving date and because it was an "emergency", we did not charge her a A?50 cancellation fee.All of her belongings were transported very carefully and the sole reason why my team had to drive so slowly was an enormous aquarium, which was not completely empty.Also, we mentioned that we will charge 30 minutes extra (a whole A?35 mind You) because the team worked more than 4,5h and by UK Law they are allowed to have a 20 minute break. All staff members are vaccinated.
  • Sandro Moszczynski

    Twickenham

    21/06/2021

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    Second time using them, great service

  • Mike Wood

    Sutton

    23/04/2021

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    Realy flexible booking, fantastic service on the day and very reasonaly prices. Friendly staff in booking with manager and working with the movers on the day. Utterly worth it. 6/5

  • Wanda

    Kingston-Upon-Thames

    11/04/2021

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    The guys were really good at moving all my belongings and wrapping them carefully. Theya??ll give you options and tell you honestly what is needed or not.
    I wasna??t sure about the pace of the move but there was so many stairs involved that it was bound to take longer, so keep that in mind if you have stairs, it will take longer to not damage furniture but theya??re only human; they will tire. The guys were great and helpful.

  • Jo

    London South West

    10/04/2021

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    The two guys who came to do the move arrived on time (early in fact!) and were so efficient in loading, dismantling, unloading and reassembling items. They took care with everything, there was no damage at all, and left us feeling so relieved and thankful that we got the help in. Would have no hesitation booking with Kosta and the team for future moves.

  • Sabrina Meetoo

    London South West

    23/03/2021

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    Everything went very smoothly. Would recommend and use this company again. Thank you!

  • Sandro Moszczynski

    London South West

    6/03/2021

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  • James Reinolds

    London South West

    6/03/2021

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    The novel went really well. Kosta from the office arrange everything, the team were very helpful as I lived on a second floor without lift. The overall price was excellent. I was thinking to rent a van and do the moval myself but the price comparison and difference was so small that the moval was my best option. Izzy removals was without doubt the best option. I recommend them to everyone.

  • Katherine Wen

    London South West

    6/03/2021

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    I booked two men with van for a short distance small move involving lots of stairs. The quote I received was accurate and set out all the charges clearly. Oh the day, the movers showed up exactly on time. They were fast and courteous. I would definitely use them for a move again in the future.

  • Andreia De Olim Aguiar

    Kingston-Upon-Thames

    1/02/2021

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    The moving experience will be so much much easier and less stressful! I totally recommend!

  • Antony Okill

    London South West

    19/01/2021

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    Izzy Removals were the cheapest option for our moving day by far. They were easy to deal with and responsive, and the two men that came to help were strong and able.

  • Mia Kyhn

    London West

    14/12/2020

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    Good customer service, listened to our needs and adjusted well.

  • Michael Gyasi

    Kingston-Upon-Thames

    12/12/2020

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    Accuracya??s was wrong, before I booked with Izzy they sent two guy to my home to which they give me an accurate van size and a price.
    Izzy confirmed that after talking to their drivers it will cost me A?700 and all belongings will fit into their van.
    Which wasna??t the case I had to rent another extra van from Izzy again which cost me A?350.
    Firstly they were not truthful and second their first two drivers didna??t help at all, I had to hired extra people to bring my things out from my flat.
    It looks they were not paid well by izzy or they were just not up for the job.
    Am talking to my solicitor to see what he can for me to seek redress.

    Response:
    First of all, when we did the initial viewing on the 12 October, You showed to my colleague Colin what You wanted to move. It was a couple of pieces of furniture + approximately 20 boxes - YOUR estimate.Colin told You that if this is all that You are taking, one of our standard 3,5t 700 cu ft luton vans will be big enough.On the actual moving day - 28 November - Saturday.My team arrived, started loading and You had almost triple the amount of boxes and bags You estimated initially.Furthermore, You wanted to take furniture that You told Colin NOT to include in the estimate. This is exactly why one removal van was not big enough.Also, my team got stuck in the lift of your building for an hour and a half and we did NOT ask for any compensation for this.You begged me to find a solution to move all of your items on the 28th November. Even though it was almost impossible, I managed to find a second van and You paid only A?A?350 for it. We had 0 profit and barely covered the team's salaries for this job. We were doing You a favor.
  • Giorgia

    London West

    10/12/2020

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    Extremely professional and well organised. Both my experience before the move and on the day of the move have been nothing but flawless.

  • Sarah

    London South West

    29/11/2020

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    Fast, efficient and good value for money! Would definitely use them again!

  • Sophie Gray-Newton

    Twickenham

    23/11/2020

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    Great customer service throughout via phone and email - couldn't be better. Job completed as expected in quote and everything I required on the day was provided and completed with very little stress to me

  • Olivia Ancell

    London South West

    9/11/2020

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    Sooooo lovely. They were so professional and efficient! Absolutely perfect.

  • James Cox

    Twickenham

    17/10/2020

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    First class service. Couldnt have asked for anything more. Very hardworking team.

  • Zack Sullivan

    London South West

    6/09/2020

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    Excellent service, the team where very professional and made the whole moving process simple.

  • Christopher

    London South West

    4/09/2020

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    Great team and customer service.

  • Sue

    Redhill

    18/08/2020

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    Excellent hard working team of 2. Would recommend.

  • Marcel

    London South West

    14/08/2020

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    Great service - from giving me a quote, communication all the way through. On the day of the move, it couldna??t have gone better.
    Prompt, timely, friendly and professional, high attention to detail, all items arrived safely!
    Will use again!

    Response:
    Thank You !
  • Emiliano

    Guildford

    2/07/2020

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    Great service considering that I had to arrange my removal from abroad due to the covid restriction.
    I have received my boxes today as expected.

  • Diana Baranoff

    London South West

    1/05/2020

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    Great. Really helpful. Many thanks.

  • Harriet Wombwell

    London West

    30/04/2020

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    Absolutely brilliant. No issues at all, guys were lovely and helpful.

  • Christine

    Guildford

    7/04/2020

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    Amazing company and excellent customer service . Definitely will use them again !

  • Deborah

    Kingston-Upon-Thames

    20/03/2020

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    Arrived on time and were very efficient,

  • Rabih

    London South West

    10/02/2020

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    Good service overall; good communication. Very pleased with the service and would recommend

  • Wen Yang

    London West

    2/11/2019

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    Friendly and reliable service with cheap price. I would recommend them.

  • Anita Balazs

    London South West

    22/10/2019

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    Very quick, polite and helpful! Definitely recommend them!

  • Eli Radeva

    Twickenham

    14/10/2019

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    The guys were absolutely amazing! Really recommend them! Made the move so smooth!

  • Julie

    Kingston-Upon-Thames

    10/10/2019

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    Superb customer service both on the day and beforehand. Very professional, helpful, careful with the furniture which was all secured in the lorry and very speedy and friendly, nothing was too much. Kept me informed of timings on the day. Would definitely use again.

  • Stella

    London West

    9/10/2019

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    These guys are on time, tidy and work efficiently. They take care when carrying stuff. I definitely recommend them. The service is great value for your money

  • Marcus Hawkins

    London South West

    27/09/2019

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    The Izzy team were superb from start to finish. They were all friendly, professional, diligent & hard working.

    Arranging the booking was very simple and great customer service throughout.

    Thank you for your services.

  • Christopher Bedwell

    London South West

    23/08/2019

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    Izzy Removals have been exceptional in every way. So professional, courteous, friendly, careful, respectful with our stuff and patient. We literally didn't know if we were going to get they keys the day we moved, so we were particularly stressed out and they really helped with keeping us calm.

    Would highly recommend.

  • Serena

    London West

    20/08/2019

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    Best team and best company I have ever tried.
    Very professional and friendly.
    They took care of everything, dismounted few pieces of furniture that I couldna??t manage, loaded and unloaded, fixed the furniture in the new property and left everything very clean and tidy.

    I definitely recommend them to everyone!

  • Alice

    London South West

    16/08/2019

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    The guys worked really hard on the day and were really friendly, the time I had booked of 3hrs for a 1 bed flat move they thought would take less than that however I ended up having an extra hour due to problems out of their control. They guys were really accommodating and kept calm through the issues. I would recommend them and use them again

  • Ruth

    London South West

    11/08/2019

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    Friendly, conscientious and excellent value! Thank you!!

  • Sharon

    Sutton

    27/07/2019

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    It was a hot day and took longer than planned, however the guys were very good. It cost more due to taking longer but still cheaper than other quotes. I would definitely use again

  • Deborah Haworth

    London South West

    19/07/2019

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    Great communication throughout, arrived on time and did a great job.

  • Ivan Slobodin

    London South West

    22/06/2019

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    Great guys, fast and efficient service

  • Elisabeth Takacs

    Sutton

    21/06/2019

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    The guys did a fast & fantastic job!!
    HIGHLY RECOMMENDED!!

  • Fabiano Mauro

    London West

    17/06/2019

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    Everything done in less then 2 hours!
    Amazing company!

  • Isere-Beatrice Lloyd-Davis

    London South West

    15/06/2019

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    Great service and very fast. The move from South to North London with two stops only took two hours.

  • Jayne Rutland

    London South West

    5/06/2019

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    Very stress free from start to finish. We moved all of our stuff from our flat and storage unit (1 mile away) from London to Bristol. We hired 2 vans and 4 guys and they managed to have us there and unloaded within 7 hours. Friendly and professional too.

  • Karla Steele

    London South West

    30/05/2019

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    We are so happy to have found Izzy removals online. The guys were there on time with the best attitude possible. We had a lot of things and were moving to a second floor with no lift. The guys worked continuously making the moving seem very easy. Throughout the whole afternoon, they kept their positive attitude and were very polite.
    Not planning on moving anytime soon but if we do we will definitely be contacting them and will recommend them to everyone!

  • Jorgan Beuk

    London West

    26/05/2019

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    On time, worked hard, very friendly and great value for money!

  • Karen Ward

    London South West

    22/05/2019

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    The two guys who came to help move us where superb - I really couldn't fault how hard they worked, nor how professional they were.

    I was however a little disappointed by the amount of time it took to remove us - having quoted for 4 hours and expecting it to take a maximum 5, we ended up only being moved after 7 and this felt excessive for a one bedroom flat (in time and money).

  • Patricia Smith

    Kingston-Upon-Thames

    17/05/2019

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    Kosta was great to communicate the move with. The moving team was friendly and efficient. They worked hard to make my move easier. I have no complaints and would recomend them highly.

  • Bilal Rana

    London West

    27/04/2019

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    Extremely helpful guys in scheduling the appointment and accommodating any changes. Very professional and friendly staff on the day.

    Response:
    Thank you Bilal, always happy to help !
  • Nick Boulton

    London South West

    23/04/2019

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    Firstly the price was unbeatable, and secondly I have to say that the two guys that came around made the whole experience so seamless and effortless for us. I couldn't believe that they managed to get the whole job done in only two hours! They were so pleasant, funny, polite, hard working and helpful, no job was too difficult for them. I will definitely recommend this company to anyone I know that is planning to move.

  • Yuko Kurihara

    London West

    20/04/2019

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    I found this removal company in last minutes because my moving date could not be fixed, but I wanted to hold the booking, because i wanted to book in Saturday busy time. This removal company has cancellation policy, of course, but corresponded flexible and it was a big help for me. Also the charge was reasonable with 2 men. I recommend this removal company.

  • Douglas Stromberg

    London South West

    15/04/2019

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    I had boxes that were too heavy for 2 fully grown men to lift, even though I have hired other companies before that lifted boxes even heavier. I have also lifted such boxes myself with another person helping me. Once they arrived and refused to lift them, they forced us to unpack the boxes and put things into smaller boxes. They then charged me an additional A?40 for those small boxes. The move then took an hour longer than expected because of the unpacking/repacking, so they charged me another A?60 for that time. So in total I spent an extra A?100 because 2 fully grown men were too lazy to lift boxes that weren't even that heavy.

    Response:
    Dear Douglas,My team phoned me and told me how heavy you have made some of the boxes you packed. You confirmed on site that they were too heavy to carry and this is why Colin asked you to fill in a few smaller boxes. As you can imagine, we cannot risk the health of our staff in any way. What other companies do is not our responsibility, but at the end of the day I'd rather have a team who can work again and does not have any back problems. Some of the boxes you packed were more than 40 kg, which makes manual handling difficult.
  • Lea

    London West

    7/04/2019

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    Very good service, quick efficient and good value

  • Dorian Jolivald

    Twickenham

    6/04/2019

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    Nice guys, took care of the furnitures and did the job quickly

  • Ariana Ryan

    London South West

    30/03/2019

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    I had a very small window of time to move, so I was petrified that my movers would let me down. I am so happy I went with Izzy Removals. The three guys showed up on time, were extremely efficient, and - most importantly - absolutely lovely. They were so helpful and really good at problem solving on the day. I cannot recommend the team highly enough.

  • Mrs Foster

    Twickenham

    20/03/2019

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    I recommend Izzy Removals, they were punctual, fast working and very pleasant staff. Very impressed with their service!!

  • Barry Walsh

    London West

    16/03/2019

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    Izzy Reovals were fantastic. Losta help set everything up very easily and gave the cheapest quote or any company I recieved a quote from.

    The lads who helped me move were excellent (sorry i can't remember their names). Very quick and efficent service and great care taken with my things.

    Can highly recommend Izzy removals!

    Thanks guys!

    Response:
    Thank You !!!
  • Polina Vasilkova

    London South West

    15/03/2019

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    Super fast and tailored service, very nice guys with proper equipment

    Response:
    Thank You Polina !
  • Christopher Maurice

    London South West

    13/03/2019

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    I reached out to Izzy removals for a quote on a pack and move of a one bedroom flat with a small amount of furniture to move. I received a quote based on 3 hours of labor and packaging material. I was very confused when the day before the move, I received a call from the gentleman who gave me the quote saying that the job would go a lot faster if we were to be packed when the movers arrived. While this is obviously true, it was a bit worrying considering I was very clear up front that I needed both pack and move service. On the day of, the movers themselves were very professional and did a great job, it just took twice as long as the initial quote, and with double the packing materials originally quoted. I understand that the original quote can't always be entirely accurate, but being this far off was very disappointing. My one star review is based on the quoting/pricing aspect, especially on packing where I felt very ripped off, rather than the labour, who I found helpful.

    Response:
    Thank You for the feedback Christopher. I am sorry that You felt disappointed by the initial quote, however it was clear from the start that without a proper VIEWING of the property, we cannot give You a fixed price. At the end of the day, we packed and moved everything and we did it fairly quickly based on the amount of belongings You had. Based on our initial conversation, your words were "We have very little to pack" and on the day my team ended up using 30 small boxes, 12 large, 2 wardrobe boxes, 30m bubble wrap, 5 tapes. You clearly did not have "very little to pack" since these items can be used for a 2 bed flat easily. Also, we got the whole job done in 6,5 hours and my initial estimate was between 3 and 4 hours. I do not think that the 1 star feedback is accurate even though the final price did not match our initial quote.
  • Matt Littlewood

    London West

    3/03/2019

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    Prompt, fast, flexible & courteous.

  • Jonathan Dowson

    London South West

    23/02/2019

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    Friendly and professional service. Regular communication throughout the removals process. Hardworking team who took great care with everything being moved. Nothing seemed to be any trouble to them. Well done and thank you.

  • Mike Chandler

    Twickenham

    19/02/2019

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    Great communication beforehand and a fast efficient service on the day, I'd happily use them again.

  • Katie Gill

    London South West

    9/02/2019

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    Really great service. I had packing materials delivered on time, on the day everything was really quick. The guys that helped me move were really polite and professional.

    Would highly recommend

  • Ellie Woods

    London South West

    9/02/2019

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    You get what you pay for here. Professional arrangement, but on the day not so professional and added a bit more stress than was needed. Not great communication from the team. We got everything packed and out in the end which is the main thing.

    Response:
    Thank you for your feedback Ellie, I am sorry you did not have the best experience with our services and I can guarantee we are constantly improving our work.
  • Brittany Rex

    Kingston-Upon-Thames

    25/01/2019

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    Izzy Removals kept in contact with me leading up to the day I moved, and were always quick to answer any questions I had. On the day, they turned up exactly on time and were polite and friendly throughout the morning. They worked quickly and efficiently, and were very clean and tidy. I would highly recommend them to anyone and would happily use them again for future moves.

  • Maria Labedz

    London South West

    20/01/2019

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    They were great! Replied quickly to my quote request. On a day they have been on time. Super efficient- my studio flat stuff (around 18 boxes) was loaded in 30min! Overal with a journey outside of London it took precisely 2h to finish the whole move. I would use this company again and recommend to my friends.

    Response:
    Thank You for the kind words Maria !
  • Dzianis Marholin

    London South West

    17/01/2019

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    They never bubble wrapped anything, therefore one of the picture frames got broken. They do not bother with organizing or labels, they didn't place things where I asked them to.

    This is a value service, it was quite a bit cheaper than other companies, and they didn't quote anything extra, so no problem on this front, but still packing job was very crude.

    I guess they will be all right if you pack yourself, but for the packing service beware of the rather basic approach.

    Response:
    Dear Dzianis,The picture frame was damaged before us, my driver Colin made pictures of it before moving it.Of course when You need to move more valuable belongings like pictures ect. it is always best to pack them yourself.The only reason the team did not arrange everything in your new property was because You had to do renovation to some of the rooms, thus we left everything in one room which did not require any work done. This was to facilitate your renovation.
  • Katia Andropova

    London South West

    7/01/2019

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    Great service!
    All items were very carefully handled.
    Ia??d use these guys again and recommend to anyone

    Response:
    Thank You for the kind words !!
  • Tom Smith

    London South West

    28/12/2018

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    The two guys were exceptional, very efficient and friendly. Couldn't recommend Izzy Removals more. Thanks to Joe and Mo!!

    Response:
    Thank You for the kind words !
  • N Brito

    London South West

    27/12/2018

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    Good service! The 2 gentlemen were organized and super fast to load and unload. They completed the job in 1.5hrs instead of the estimated 3hrs even though it was all in the same postcode area. Friendly and nice and will definitely use them again in the future.

    Response:
    Thank You for the kind words !
  • Glen Parry

    Sutton

    22/12/2018

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    Absolutely superb, great guys.

    Response:
    Thank You for the kind words !
  • Banico Louca

    London South West

    20/12/2018

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    Fantastic service and a great help to me during my move. Would recommend. Thanks.

    Response:
    Thank You for the kind words !
  • Paul Baldwin

    Twickenham

    16/12/2018

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    On time and friendly. Would certainly recommend to others.

    Response:
    Thank You for the kind words !
  • Adam Grunske

    London West

    15/12/2018

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    From start to finish, the service was incredible! Great communication over the phone, fair quote, scheduled for 9am on a Saturday, doorbell rang at exactly 9am, got to work immediately, took great care in handling our packs and everything was done in a timely manner. Could not fault this service and would recommend to anyone!

    Response:
    Thank You for the kind words !
  • Suan Khor

    London South West

    14/12/2018

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    Excellent and friendly team of three. Very good service. Thank you. Will definitely recommend and use again in future.

    Response:
    Thank You for the kind words !
  • Shannon Yelbasi

    London South West

    26/11/2018

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    Such a professional company. The guys were extremely helpful and patient when we had a slight delay with collecting our keys!

    Great communication and service, such good value for money - no hidden fees or time wasting. I would 100% recommend to anyone looking for a moving company!

    Response:
    Thank you for the kind words Shannon.
  • Sally Yu

    London West

    17/11/2018

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    very slow and not professional. spent 8 hours for a one bedroom flat move. 2 people crew but they had to do the same thing together all the time such as moving the van. why can't one person go move the truck the other one kept doing what he's supposed to do? why can't one person move the stuff while the other one assemble furniture? I have seen this done by other moving companies all the time. it was a rush in the end that they at first refused to unpack and remove all the boxes for me whereas it was agreed at the ver beginning. when i first reached out i wanted to have a fixed rate for entire day service but the contact person kept saying it should not take this long and charging by hour is more reasonable for me. I don't care this much on the rates as long as they complete the service professionally on what we agreed - pack, move, unpack, and remove the boxes. In the end, It was ME who had to take all the things out from the boxes so they can take the boxes away as we agreed. if I didn't do this, they would just leave and leave the work undone. overall they are very slow and took their sweet time for a simple 1-bed flat move. Do NOT recommend.

  • Roberto Vega

    London West

    13/11/2018

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    Great service. Quick and Professional. The guys were lovely.
    Everything was done in less then an hour.
    Would hire them again and recommend them as well!

    Response:
    Thank You very much for the kind words ! It means a lot !
  • Gianluca

    London South West

    13/11/2018

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    great service, I was seriously impressed. they showed up earlier than expected, the guys were friendly and very efficient. They also managed every item carefully and with consideration. Highly recommended

    Response:
    Thank You very much for the kind words ! It means a lot !
  • Mark Edwards

    Twickenham

    12/11/2018

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    Always read the reviews & I did... They were absolutely amazing for the price (I did have cheaper quotes from other companies but their reviews were terrible)!
    My move from SW London to the East Midlands went without hitch and to time. If I were ever to move house again I would use them again... Thanks SO MUCH Costas and your team.

    Mark

    Response:
    Thank You very much for the kind words ! It means a lot !
  • Deirdre Macnamara

    Twickenham

    8/11/2018

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    Did exactly what they promised at a very reasonable price. Would recommed.

  • Natasha Bergg

    London South West

    5/11/2018

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    Absolutely fantastic service from start to finish, which really made our move go super smoothly! We were particularly impressed by the friendliness and positive attitude of the two guys moving our stuff on the day. They could not have been more cheerful. This company is also brilliant value for money.

  • Danielle Welch

    London South West

    28/10/2018

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    The guys were brilliant - really friendly and efficient. They were careful with everything, and dismantled/reassembled furniture with no fuss. They arrived saying a??relax, our job is to make your day stress-freea?? and they really delivered on that. Ia??ve already recommended them to two friends who are moving soon.

    Response:
    Thank You very much for the kind words ! It means a lot !
  • Ulla Lind

    Twickenham

    15/10/2018

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    Great communication from start to finish,the removel guys on time,calm but efficient all through the move
    Very happy with the experience

  • Daniel O'regan

    London South West

    15/10/2018

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    The initial quote and ongoing email conversations with Izzy's was quick and very reasonable. The movers themselves were very quick to load the truck and were thorough in making sure they were taking the right items. I could not move in right away as I had to wait for a check in inventory and to sign a contract so they were patient waiting on the day. The move into the new place was quick also. I have already recommended this company to a friend as they were exactly what I needed.

  • Ann Kelly

    London South West

    29/09/2018

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    Fantastic service
    Friendly and so helpful
    Superb value for money

  • Goncalo Perdigao

    London South West

    28/09/2018

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    Tthey were perfect! Moving days are always stressful and they made the day so much easier, they arrived at time, were super professional and fast, not only that their price were super competitive! Don't think twice, hire them!!

  • Ian Bruce

    London South East

    26/09/2018

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    Moved the possessions of my flat and damaged a lot of the goods. The job was booked in for a Friday afternoon and drivers were clearly angry at the traffic and therefore rushed the job. I had a very expensive table and the drawers were smashed, I also had damage to other furniture, around A?1k in total. They completely washed their hands of the problem when I informed them and the line was 'it was a cheap price, what do you expect'.

    Disgusting treatment I recommend you don't use them!!

    Response:
    Dear Ian,You contacted us 1 month after the service was completed with a complaint that there was a damaged coffee table worth A?500. I kindly explained that You should have informed us within 3 days of the completion of the service and we would have claimed this through the insurance company. Now, even if it took more than 3 days, I would have helped and I did explain this.
  • Kim Barrott

    Kingston-Upon-Thames

    22/09/2018

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    What you see is what you get. Cheap price, good communication from the start in terms of whata??s required (I had to protect my own fragile furniture). Nice guys on the day got the job done quickly with no fuss. Would 100% use again, makes me wonder why other companies are so expensive!

  • Jarno

    London South West

    22/09/2018

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    All went as planned. Good service.

  • Vittorio Gargiulo

    London West

    13/09/2018

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    The guy was suppose to come back and finish reassemble. He did not and he is not answering my calls.

    Response:
    This was never agreed with Izzy Removals. You told the team to leave after they unloaded everything and later on refused to pay them for coming back to your flat on another day and reassemble the wardrobe.
  • Hannah Rodgers

    London West

    7/09/2018

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    Friendly fast and efficient service, good value for money would definitely recommend and will definitely use Izzy Removals again in the future!

  • Robbie Mackinnon

    London South West

    2/09/2018

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    Excellent service - speedy and good value for money.

  • Gayle Ridge

    London South West

    1/09/2018

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    Very happy with removal service: the delivery man was very helpful and super efficient

  • Hye One Yang

    Sutton

    1/09/2018

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    Hard working, efficient and friendly people came to help us with our move. Their service was a real value for money.

  • Kate Mcbain

    Twickenham

    29/08/2018

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    Very helpful, courteous and hard working

  • Marwan Farha

    London West

    27/08/2018

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    Movers were extremely helpful, very professional and very careful with moving furniture into the new flat. Disassembly and reassembly of desk was quick. Very happy with how it went

  • Franco Formicola

    Sutton

    20/08/2018

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    Brilliant. Kind and efficient: a great experience.

  • Emmi Palviainen

    London South West

    18/08/2018

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    Amazing service. Totally recommend them

  • Eleanor Wood

    London West

    18/08/2018

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    Fantastic move. Highly recommended everything went smoothly. A good team you can trust

  • Mylene Chaudagne

    London West

    18/08/2018

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    Hard working guys. If I could have afforded to I would have paid them twice as much, they were impressive. I don't even think they took a break for even a minute!

  • Emily Howse

    London South West

    13/08/2018

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    I liked the fact that Izzy Removals kept in touch. They were very efficient. The men were helpful and friendly, which made moving so much more relaxed. I would definitely use them again.

  • Stuart Aveyard

    London South West

    13/08/2018

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    Very happy. Punctual, quick and very helpful

  • Jennifer Miller

    London West

    13/08/2018

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    i was nervous going for the cheapest quote in case it meant id get less of a service but Izzy Removals were fantastic start to finish. They communicated well before the move and on the day we couldn't have asked for more. The guys were lovely and very helpful. Nothing was too much. Would definitely recommend them.

  • Tara Kelly

    London West

    10/08/2018

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    My first time using a removal company and I cannot rate this team highly enough. Excellent value for money, great communication when they were running a bit late and so efficient in the blazing heat. Excellent, would recommend.

  • Zahrah Mostaque

    London West

    9/08/2018

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    Fast, efficient and good value for money

  • Mylene Chaudagne

    London West

    6/08/2018

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    Punctual and so hard working. If I could have afforded it I would have paid them double. 3 hours straight pivkkng up our stupidly heavy boxes of books! Thanks guys you were amazing.

  • Helen Tickner

    Kingston-Upon-Thames

    4/08/2018

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    Even though they were an hour later, I was called and told this.
    Both guys where friendly and very quick.
    Would definitely recommend.

  • Rob

    London South East

    4/08/2018

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    Arrived early, went smoothly, no issues

  • Matt Carter

    London South West

    27/07/2018

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    Courteous, on time, but maybe just a little enthusiastic with the packing. They literally packed everything, but maybe I should have supervised a little more. But no issues and would use again.

  • Carole Simmons

    Sutton

    22/07/2018

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    Good communication prior to our move. Polite movers on the day. Very efficient, hard-working and smooth service. Would use again without hesitation.

  • Madeleine Sim

    London South West

    21/07/2018

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    Cheap, no frills two blokes with a van. Bit rough with everything so was quite stressful watching them load and unload as was sure they were going to break something but so far in the unpacking everything seems to have survived so make sure your items are well packed if you use them

  • Ashleigh Butler

    London South West

    20/07/2018

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    Fantastic service, would definitely recommend. Very quick to reply with a quote, and easy to communicate with throughout. There was a few hours delay on our move day (not at all the fault of the company) but they kept us informed and updated the whole time, and were very apologetic. Friendly and efficient movers, and were very careful with our things. Great value for money.

  • Diana Kader

    London West

    16/07/2018

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    Good value for money! We were very satisfied with the service, which we describe as friendly, efficient and helpful. Totally recommend!

  • Nazdar Noraddin

    London South West

    14/07/2018

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    Excellent services and very polite staffs.

  • Sandra Foster

    London South East

    13/07/2018

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    On the day of my move, the removers were delayed by a customer on a prior job. However, I was kept informed as to eta and they were very apologetic.
    Once the removers arrived, they were again very apologetic for their late arrival, even though this was caused by the customer on the previous job and motorway traffic!
    They were very attentive and efficient in loading my furniture and getting me to my onward destination.
    I was very pleased with the service I received, and would recommend Izzy Removers to family and friends

  • Michael Richardson

    Kingston-Upon-Thames

    13/07/2018

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    They moved everything in a timely manner to the correct address

  • Nick Lynch

    Sutton

    10/07/2018

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    Very impressed with service and price. Long distance removal from south London to newcastle, travelled up in the van with them.

    Not much difference in price between letting them all do the work and me doing everything myself (van hire for 2 days, petrol, etc) - no brainer!

  • Ann C

    London South East

    9/07/2018

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    Perfect service, Kosta and his team are fantastic. We will definitely use them again in the future.

  • Andrew Grossett

    London South East

    4/07/2018

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    The guys were absolutely amazing!! Were spot on time and handled to challenges of the day expertly and were tremendously helpful.

    Will definitely be using them again.

  • Elsie Ooi

    London South West

    3/07/2018

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    Ariived on time, took shorter than quoted

  • Isobel Voss

    London South West

    2/07/2018

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    Efficient. Reliable. Best price I could find. No hassle at all!

  • Robyn May

    Twickenham

    26/06/2018

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    They arrived at exactly the appointed time. They were helpful, honest and efficient. They completed the move quickly and were friendly. Overall wonderful experience, great value for money. I would definitely use them again.

  • Marco Carlini

    London South West

    7/06/2018

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    Amazing service, great and professional teams. I highly recommend this removal company. Due to last minute change of plan, my move had to be split in two different days. Been able to book me in and everything went perfectly well. Both days with both team. A very happy customer. Thank you very much!!

  • James Francis

    Kingston-Upon-Thames

    6/06/2018

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    I had to cancel my removal 4 days out and was given a full refund. Fantastic customer service. Will definitely be using them for my next move.

  • Tina Borissova

    Twickenham

    22/05/2018

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    Excellent and efficient move, no issues.

  • Nevine Hunt

    London South West

    14/05/2018

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    Admin setting up the move was extremely efficient. On the day they arrived on time, packed up the van though did not wrap items as I had requested so they had to do it at the other end since they were being stored.

    Response:
    Thank You very much for the positive feedback!
  • Elaine Collins

    London South West

    21/04/2018

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    Ran late by 90mins. Did text after confirming time but then rang to make it later which we couldna??t do and was a bit inconvenient, however all went smoothly on the day and the 2 guys were most helpful. Very good value too.

  • Claire Bostock

    Twickenham

    17/04/2018

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    Run up to move all went smoothly and very helpful and responsive to questions. However I would caution check and challenge their insurance (I didna??t)
    they dropped 4 boxes of Italian porcelain tiles and their solution was to value it against what was available on EBay. I would not use again for this reason.

  • Marcus Carter

    London South West

    13/04/2018

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    Very quick to respond and great value for money. The guys that came to help move were great, took all the stress of moving away, quick and efficient.

  • Adam Smith

    Kingston-Upon-Thames

    23/03/2018

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    Excellent customer service regularly in contact. Day of move turned up bang on time very helpful and polite removal men . Moved us out and in to new property extremely quickly and the weather was appalling at the time to it was Snowy and freezing cold they just got on with the job. Extremely cheap as well . Highly recommend if you need a removal company.

    Response:
    Thank You for the kind words !We are always happy to help and will do our best in carrying out removal services
  • Natalie

    London South West

    5/03/2018

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    All good on the day. They arrived earlier than expected, but that was fine.

    Response:
    Thank you for the kind words!All the best!
  • Paula Espana

    London South West

    1/03/2018

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    They were on time, good value for money, they took care of the goods, very helpful.

    Response:
    Thank You for the kind words Paula, all the best from Izzy Removals
    Happy Movers

    Our Happy Movers feature highlights our many satisfied customers who received not only great service from Compare My Move but our removal partners too. Here we showcase Katie Pitman who needed a removal team for a fairly awkward flat move. She used Izzy Removals who were "competitive on price" and ensured a much more efficient and hassle-free moving experience.

    Katie Pitman

    “They were the first to contact me and no one else seemed to be able to match their price - They kept really good communication. They were great before and they were great on the day, really friendly, really professional and got everything done with no issues.”

    read more
    More Information

    Areas Covered

    Croydon (CR), Guildford (GU), Kingston-upon-Thames (KT), Redhill (RH), Slough (SL), Sutton (SM), London South West (SW), Twickenham (TW), London West (W)

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