Moving Home Company

Moving Home Company

Great
based on 145 reviews
member since April 2014
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Reviews & Ratings
Customer Reviews
  • Jules Niyibizi

    London East

    15/09/2022

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    The customer service is good but it is rather expensive!

  • Andrew Kartashov

    London North West

    2/09/2022

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    It was OK. Although they did some small damage to some mof our tables. Not critical though.And they didn't collect boxes afterwards, but they promised to do it and I called 3 times to arrange it.So had to do it myself for my own money.Although they were very cheap compare to others.

  • Katherine Karagiannaki

    London South East

    23/08/2022

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    The guys that came were brilliant, very polite, helpful, careful.

  • S Clayton

    London North

    16/08/2022

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    I moved on the hottest day of the year and the team could not have been better - worked really hard and Im good spirits despite awful heat ! I have recommended them already to several friends and contacts . Well done you guys you were amazing .

  • Anupam Dutta

    London South East

    16/08/2022

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    Very professional, attended to all my query. They did everything and so couldn't have hoped for more. They were considerate and very efficient, was surprised they packed the house and move everything to my new place. Will definitely book again if and when needed.

  • Hanadi

    London East

    9/08/2022

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    It's was fairly priced. Customer service was really good and responsive but on the day it was a bit confusing / movers were hard to track at times.

  • Joe Wilde

    London South West

    8/08/2022

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    Great, very helpful and hardworking. Reasonable price and they got everything done quickly with nothing broken!

  • Lydia Holder

    London West

    31/07/2022

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    Friendly, efficient and good with small children.

  • Yuliya Gorb

    London South East

    30/07/2022

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    Price was good, but driver didnt call on the way to us (we asked twice for this), also it took 8 hours instead of 6

  • David

    London South West

    8/07/2022

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    They did a fantastic job, very professional and very quick!

  • Clare

    London East

    30/06/2022

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    Good service. Would use again.

  • Richard Watchorn

    London South West

    24/06/2022

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    Great communication all the way through. Not pushy like others to get the job. Good price and no hidden charges. Guys on the day were great, super courteous and hard working.

  • Lubo Malo

    London East

    21/05/2022

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    They were excellent. Packed everything carefully, and when they were unloading they were really careful to not damage any walls or anything else. The cherry on top was when I was looking for a box with glasses, and saw the team labelled kitchen stuff with details, so I quickly found a box labeled "glasses". I have already recommended them to my friends who are moving later this year

  • Nikos Skoutaris

    London East

    10/03/2022

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    Great service! Very helpful and professional team.

  • Riki

    London East

    7/03/2022

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    very helpful and great customer service. I recommended for sure.

  • Bill

    London South East

    4/03/2022

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    A great experience from start to finish. From staff in the office on the phone, to the crew who did the move. Hardworking team with no complaints, just got the job done with a smile. Would definitely recommend

  • James Toseland

    London South West

    25/02/2022

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    The staff on the phone were very helpful and reassuring. Good value for money when compared with other quotes. I felt we got what we paid for but not much more. On moving day the communication of the staff was nothing like the sales team, and I felt they could have done more to explain their process, what they needed from us and just check in regularly during the process. Overall though, they moved everything successfully with just a plastic box broken. The staff did however, seem surprised that they needed to pack the kitchen even though it was part of the package, and also missed a whole cupboard.

  • Julian Phatarfod

    London South West

    20/02/2022

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    Highly professional compared to competitors in terms of quote and so on. Some more advance warning of on-the-day arrival timing would have been preferred but I can appreciate this is dependent upon previous customer timescales. Treated with care and professionalism, would happily choose again.

  • Mayur Tilak

    London North

    12/02/2022

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    Best value service , stress free. Job well done.

  • Gregory

    London South East

    4/02/2022

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    Very efficient removal, pleasant staff and good value.

  • Chris Fujak

    London South East

    1/02/2022

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    The 3 fellas who did the moving were really great, they arrived promptly at 8am, brief chat to scope what was being moved and then fully cracked on, wrapped our bigger items in protective blankets they provided, great communication throughout. Great experience, have already recommended to friends

  • Adam Savage

    London East

    22/01/2022

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    The team were superb! From packing to transport to unloading, they were excellent and couldn't recommend enough!

  • Elayn Oneill

    London South West

    7/01/2022

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    The 2 removal Men were excellent - Very professional and so careful with all of my furniture they were also very polite and respectful

  • Maria Oconor

    London South East

    6/11/2021

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    Moving Home Company did an amazing job with my move from London to the Kent coast recently. It was a very long day and getting my furniture into the new property was quite tricky but the team worked really hard and did an amazing job. The price was very reasonable compared to other companies too. I'd highly recommend this company.

  • Roberto

    London South East

    4/11/2021

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    The team who came for the relocation was very flexible and capable. Very good value for money.

  • Regine Pilling

    London North

    7/10/2021

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    Really nice people - but overworked. They were meant to arrive between 12 - 2, didn't arrive till 3. They had been working all morning and were tired so were quite slow so the quote was meaningless. If you go with them, book a morning slot.

  • Susannah

    London North

    10/09/2021

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    Yes, very friendly, arrived promptly and were very willing to accommodate changing requirements on the day. Some marks were left due to the furniture movement and they compensated me but I would have preffered them to be more conscious of not making the marks in the first place.

  • Mark Barnes

    London South East

    3/07/2021

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    The Moving Company were outstanding and the guys very friendly. We had three guys and it just would not have been possible without them. They dismantled furniture and assembled it again on arrival. I was very thankful nothing was damaged or broken. The day went well and was exhausting but helped with a smooth removals.I highly recommend this service. Their customer service team was also excellent namely Kayleigh.

  • Sarah

    London North West

    9/06/2021

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    The guys were lovely but arrived a lot later than originally booked which meant we were still unpacking the truck at 9pm. They also had the incorrect postcode which meant they hadnt realised it was over a 2 hour drive rather than the hour that they thought.Everything arrived but they had to reassemble a bed which hasnt been done correctly, I now have screws missing and two legs are just loose making the bed unusable. Overall not happy with my experience

  • Kate Jones

    London South East

    2/05/2021

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    Extremely helpful and friendly, expert and willing to help with every requirement. Couldna??t be happier with the service

  • Robeena Dhar

    London East

    20/04/2021

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    The co is only as good as the packers, and while cheerful, willing and fast, many were inexperienced, packing everything including the bin with rubbish, butter and my overnight bag! Many irreplaceable items broken or smashed.

  • Jackie Boote

    London South West

    9/04/2021

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    The removals men were absolutely brilliant, they worked tirelessly to get all our stuff packed and ready to move. They were superb! They took the stress of moving and made it so much easier for us. Would highly recommend.

  • Sarah Sparks

    London West

    8/04/2021

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    Great team - really appreciated the can do great attitude and good value too.

  • Ana Mazilu

    London North

    11/03/2021

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    Excellent company and people. They were very careful, and tried to finish earlier.

  • Claire Chappell-Meade

    London South East

    13/11/2020

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    Brilliant company. Very professional and trustworthy. Flawless move.

  • Stephen Hazelwood

    London East

    10/11/2020

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    The removal we excellent. Efficient, Covid safe and friendly. No hesitation in recommending them.

  • Simon Brasse

    London North

    18/10/2020

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    Great team worked hard and fast and with care

  • Toby Henderson

    London East

    14/09/2020

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    The day before they switched from morning to afternoon. On the day after waiting the whole 3 hour time slot, I called them and they asked me if they could change it to the next day. I said I can't as I have a baby and I've already moved his essentials and everything is packed. Said they would call back in 10 minutes, they never called back, I had to call every time. They stringed me along until I called back and the office was closed. I had given up and was driving to pick up my family and was going to book a night in a hotel when I received a text saying the van was an hour away. The movings arrived around 7:30pm, 2 guys who had been dragged to do the job, 1 was on his day off. They raced to pack the van and also too unpack. They had to borrow tools of a neighbour even though I state that they would need tools. they broke a shoe cupboard and damaged a TV stand. I also had to pay the the extra time directly into one of the movers bank accounts because the office was closed which felt very wrong.

  • Nicola

    London South West

    19/08/2020

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    Had some issues with the customer service often not coming back to me for days at a time, until I chased them up, however the movers themselves were absolutely fantastic. We were extremely impressed with their care and service and they did a amazing job.

  • Simona Das

    London North West

    16/07/2020

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    Came 30 minutes late, then took their time towards the end to charge us an extra hours worth of work

  • Cedric Paris

    London North West

    19/11/2019

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    They came at 2 movers. One of them was taking so many break I stepped in to load the last few boxes that were taking for ever

  • Tim

    London North West

    13/11/2019

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    I would recommend the company, good communication before move on the day on time, no breakages, polite helpfull, and at a resonable cost,

  • Elizabeth Ryan

    London North West

    11/10/2019

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    Excellent service!
    I used them to also put my belongings in to storage and deliver them back to me 6 weeks later. Everything was very smooth and the price was incredibly reasonable.
    I would definitely recommend them to friends and use them again.

  • Marian Spon

    London South East

    11/10/2019

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    The guys worked extremely hard and were friendly and helpful!

  • Julia

    London East

    23/09/2019

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    Very good service. They were easy to deal with from the outset, professional all the way through and efficient on the day. We opted at the 11th hour to have the full packing service which was the best decision we ever made. They sent one person out the day before who packed up our entire flat. No breakages from his packing. Overall the most stress-free move we could have hoped for. I would definitely recommend this company.

  • Bethany Brain

    London South West

    17/08/2019

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    Our contract said that all items would arrive within 2 weeks. 3 and a half weeks have passed and we are yet to receive our possessions. This has made it extremely difficult to get organised in our new home and complete everything we need to with our move.

  • Ian Dudley

    Croydon

    5/08/2019

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    The vehicle had seen better day's and had no logo on it , but the removal team were great and worked well on both days . Thank you guys.

  • Jose Alves

    London West

    29/06/2019

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    The people that came in were great and moved everything they could on time. The problem was one sofa that they couldna??t dismantle as the office didna??t authorise. Expected a call from the company to re arrange the move but never heard back

  • Grazyna Dembinska

    London South East

    28/06/2019

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    Move went smoothly and efficiently. very happy customers here

  • Ca(C)Dric Magnin

    London North

    10/06/2019

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    On the day before the move, they were late to confirm when they would come the next day, which is stressful. I had to call 4 times to get a time of arrival.
    On the day, the movers took 13 hours to move one Luton van of stuff over 2 miles. It seemed like forever. They were not super careful. They broke nothing but they scratched a few things.
    Also the "boss" keeps joking about a potential tip, which is really annoying. If only he worked hard, but nope, he spent a lot of time chatting with me and pretending to move boxes in the van.
    Won't use again.

  • Karen Sweeney

    London South East

    6/06/2019

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    This was a 2 day move, on day one they arrived as expected to load up. On day 2 they delivered our belongings to our new home. The removal guys worked none stop, some of the wardrobes are very heavy and they got them up the stairs with no damage to decor or the wardrobes, they were very friendly and helpful. I also liaised with office staff on several occasions and found them to be very friendly and helpful.

  • Ayan Ray

    Croydon

    3/06/2019

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    Absolulety perfect and very cost effective. No other removal company could compete at this reasonable price. I did a lot of research and spoke to several removal companies.

  • James Morrison

    London South East

    29/05/2019

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    Great movers...professional...friendly....arrived on time and went above and beyond.

  • Kenneth Leadeham

    London East

    8/05/2019

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    The lads worked really hard thank you very much and appreciated.i would recommend this firm to anyone . Value for money thank you Mr k.leadeham

  • Paul Alp

    London South East

    24/04/2019

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    They quoted the job to be a certain price which I thought was fair and achieveable in the time they alloted but on the day the movers took twice aslong and even asked me to slow down and in the end it cost me double the amount. I would very much prefered I had not been quoted a false amount and instead a realisitc. Will not recomend or use again because of this.

  • John Kerfoot

    Sutton

    14/04/2019

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    Efficient, friendly with no request being too much trouble. I wouldn't hesitate to recommend them or use them again.

  • Maxine Marshall

    London South East

    8/03/2019

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    On the day the movers were fantastic. In saying that after sales service was terrible. I am still waiting to hear back aboutbox pick up, which they have a deposit for. Some clithesboxes were in bad condition

  • Mike Pickering

    London South East

    4/03/2019

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    Having been brought up in a forces family, I'm well versed in moving house. The Moving House Company not only met, but exceeded our expectations for a recent move from London to Cheshire.

    During the sales process we had the while process explained in detail and offered a very competitive price.

    Moving day went without a hitch. A special shout out goes to Mohammed who diligently wrapped and packed all of our precious belongings. When the HGV came to load, the whole worked quickly, but carefully to take all of our boxes and furniture down to stories and into the lorry. All of this without a hitch or scuffing the walls.

    On arrival on Cheshire, the lorry was unloaded into our new house again quickly but with great care and in a very upbeat and friendly manner.

    All round, a great service. My only criticism would be that it would have been nice to know the schedule for the day more than 24hrs before as this made final arrangements a little ad hoc on our end.

    Thank you Moving House Company

  • Martha Mills

    London East

    4/03/2019

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    Quite pricey but really efficient and the staff on the day were super polite and really helpful, going above and beyond. I would have given full marks if I had been able to have them arrive at my requested morning/afternoon slots but apparently logistics prevented that.

  • Josceline Anson

    London West

    9/02/2019

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    Broken furniture and terrible customer service.

    Very pushy sales team who harassed me until I booked, then once I had booked were extremely unresponsive with regard to any questions about the logistics of the day. I ended up desperately phoning 6pm the night before the move to try and find out what time the removal men were coming and to have any information.

    The removal men were very good on the day, moved quickly and were very courteous and personable. However, I had a glass dressing table which I had pointed out to each of the removal men as being fragile, and had insured on the insurance policy beforehand for A?1000, which ended up being smashed.

    I called the agency the next day and filled out all their forms and it has now been three weeks and I still have had no response.

    I chased them three times and eventually got a curt reply saying it was in hand and I just had to wait.

    I would not recommend this company, which is a shame as the removal men on the day were very good.

  • Jules

    London South West

    9/02/2019

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    They were super on time and very quick lloading and unloading everything!

  • Anne Nikolov

    London South West

    28/01/2019

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    Move went smoothly, just as expected. Great communications.

  • Aura(C)Lien Boillat

    London West

    26/01/2019

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    Agreeing the moving day was straightforward enough, but it was quite difficult to get a response on the more detailed arrangements (for example when the boxes were being dropped off, what time the removals were arriving etc). This made it difficult to arrange my check out with my landlord.

    On the day, the men were polite and worked quickly to get the removal done, with only a few minor scratches to my desk.

  • Ray Macsweeney

    London East

    21/01/2019

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    Incredibly poor customer service. I was told I would be called the day before packing was to begin with specifics about what to expect. No one called until late evening the day before the packing.

    Their advice about what to expect (and when) was poor quality.

    On the pack day, the packer arrived late (2 hours later than expected). No inventory of items moved was taken. No inventory of what went into what box. I was (politely) asked to leave them alone and let them get on with it.

    On the move day, there were two moving vans.

    The first. No one contacted me to let me know this. No one at customer services was available to take or respond to a call. I eventually managed to get in touch with the driver of the van who asked his manager to call me. I didn't get an update on where my possessions were and what was being done until late in the evening. The van would deliver my stuff the next day.

    When it arrived, the packers unpacked the van and prepared to leave despite my having ordered an unpack service.

    The second van was also delayed (no clear reason given), and did not turn up until c 530pm on move day (having left our old home at midday and it being a one hour drive away).

  • Jean-Medard Madama

    Twickenham

    10/01/2019

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    Very good response and service delivery.

  • Francois Raulier

    London South West

    9/01/2019

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    This was not a good experience. I had just completed a move from Moscow to London that had gone perfectly smoothly, so the disaster of this second move from London to Scotland came as a shock.

    Prior to the move, I provided detailed information on what had to be transported, including pictures of a storage unit that was to be emptied. They estimated the volume of the storage unit incorrectly but on the day it all fit in the vehicle they had sent (just). The vehicle was, however, impounded in Carlisle for being overweight. It was only at this point that the incorrect volume became an issue and I was asked to pay an extra A?500 to help fix it. I did, and the delivery was promised for 19/12 (originally planned for 15/12). The replacement vehicle then apparently "broke down" and I was told my delivery would only happen in the New Year. I was not taken in by this, but there was nothing I could do. On 02/01 I asked when the delivery would come, saying that I could meet it any day, except the 7th. I was advised it would the 6th, so no problem. I then got another email saying that, after all, it would be the 7th, the ONE day I had specifically said did not work.

    Not a word of apology.

  • Alexandra Hening

    London South East

    3/01/2019

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    Team was there on time. They were very flexible as we had to reschedule/ delay our moving and they didna??t charge us any extra for it and we ask for any additional move, it s at a cheaper rate.

  • R Patel

    London East

    28/12/2018

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    Good guys, on time, experienced

  • Malcolm Ambrosini

    London East

    28/12/2018

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    The guys have been super quick and nothing has been broken.
    Highly recommended

  • Zoe Decouto

    London South East

    26/12/2018

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    Great removal guys, really efficient and caring. Thank you!

  • Joanne Addleton

    London East

    23/12/2018

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    Our last minute move went smoothly thanks to the great guys who moved our stuff. Thank you! Really nice and very professional!

  • Katie Milkins

    Sutton

    22/12/2018

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    The two men were lovely, polite and worked so hard. Could not fault them.

  • Louise Toler

    London North West

    21/12/2018

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    Great communication before the day but damaged some items and the house on the day.

  • Deanne Attreed

    London South East

    18/12/2018

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    Good service and value for money overall. I had to keep nudging them for confirmation of booking and logistics details on the day but very helpful and professional once you get to speak to them. The removal men themselves were great although I think 3 men rather than 2 would have been quicker (not the men's fault!) as it took 4-5 hours to load my 1 bed flat onto the van.

  • Antony Randle

    London North West

    14/12/2018

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    I was surprised, on the day set for moving out (when my stuff was to be put into storage) that there were only two operatives to pack up and load all my stuff, clearly not enough to ensure it would all be done by the time my buyer was expecting me to be out. After a call this was rectified, with three further people turning up by midday and everything was completed by 5, still quite a bit later than I had expected. Ultimately this didn't inconvenience me but I did get some hassle from the buyer.

  • Clarke Jones

    Twickenham

    4/12/2018

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    The two gentleman who turned up were very professional, polite and friendly. They removed the items from the flat quickly and efficiently.

    They took care of all my items. When at the storage company they put all the items in my storage unit as quickly and as efficiently as before. They must be Tetris master's with the way they packed the unit making best use of the space.

    Quite simply, this was the best removal experience I have had so far. Would recommend to others.

  • Matthew Beale

    London East

    30/11/2018

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    I had a move with some time in storage with this company. They were excellent throughout. The customer service was exceptional and the guys who did the move were really friendly and worked non stop to get the move sorted as quickly and pain free as possible. I highly recommend MHC. Couldn't have asked for anything more. They even helped with a bit of DIY!

  • Mrs Louisa J Terry

    London East Central

    15/11/2018

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    Very friendly and helpful guys turned up on time and left later than anticipated - on the whole very happy with out move.

  • John Retzepis

    London West Central

    4/11/2018

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    Very nice people and experienced

  • Monika Kolarich

    London East

    27/10/2018

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    Brilliant, highly recommend
    Kayleigh was super as were the movers on the day.
    Made life very easy
    Thank you

  • Natalia

    London East

    24/10/2018

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    I booked my removal from London to Spain. They guaranteed delivery within 10 days, which was the only reason I agreed to the delivery (as it's already a bit on the expensive side at A?690 for a very small move). The delivery took three weeks. I lost a client over this as I needed my computer to work. After numerous emails and phone calls they've ignored my complaints and have refused to reimburse me for the hassle and stress caused. I would recommend everyone avoid this company at all costs, there are many other more professional options out there.

  • Igor Persidskiy

    London East

    19/10/2018

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    They broke many things diring the move. Their team used teeth to cut parcel tapes. Very slow and awful service. We are going to sue the for the damage. Stay away. Complete waste of money and time.

  • Sam Jones

    Sutton

    11/10/2018

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    Arrived later than the two hour arrival window that they had initially provided. Did not supply the level of staff that was required for the job. Items were badly packed and therefere damaged. Company was triple booked according to the staff that did turn up for the job. Did not have large enough vehicles for the job. Result was that they unloaded the last box off the van at 2130hrs on a house to house move with a distance between the two locations of 2 kilometres. I would not recommend this company.

  • Kas Shackleford

    Twickenham

    28/09/2018

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    Very poor disorganised customer service. The company failed to book a parking permit which we fortunately were able to organise ourselves the day before. After having a full survey on our contents to be moved the van they used couldna??t fit all our contents in and we didna??t even have an acknowledgement or apology from the company. Very over priced service for poor quality. The company added stress to an already stressful event.

  • Camilla Down

    London South West

    24/09/2018

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    The two removal men were fabulous. So friendly and helpful. I could not have asked for more. Sam Douglass in the customer service team was also very helpful and professional. But I also had to deal with one of his colleagues whose service was absolutely appalling. I called to enquire about an alternative slot. (There was not a suitable one). She changed my appointment against my specific request that I keep my originally scheduled appointment and then proceeded to blame me, then her colleagues and then their systems for the change. She was unable or unwilling to try and rectify her mistake so I lost my moving slot the day before my scheduled move. I asked to be called back by her manager (as he was not in the office at the time) and no one ever called. I found the whole experience really frustrating and I did not appreciate being called a liar.

  • Amy Rex

    London North

    17/09/2018

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    My move totaled in 6 hours and I did a bank transfer for A?252 that evening as I was not briefed that I would be expected to have cash on my person for extra time.

    As I had been dealing directly with the company and providing my card details for a secure payment over the phone I was shocked by the extremely rude manner the 'manager' of you company spoke to me over the phone. He shouted at me for about 30 minutes when I expressed that I wasn't told to have cash. I expected to deal with the payments in the same way that I had dealt with them with your company before, getting an invoice and paying in a secure manner.

    Your 'manager' was talking to me on his personal phone shouting at me to give my credit card details and made the situation very uncomfortable and unprofessional. Only after all this yelling did he say I could make a bank transfer which I promptly did as this is a safe exchange.

    I think his telephone manner is DISGUSTING and I know that this man should NEVER be allowed to speak to customers EVER if you would like repeat business.

  • Federica Piazza

    London East

    9/09/2018

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