Moving Home Company

Moving Home Company

Superb
based on 167 reviews
member since April 2014
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Reviews & Ratings
Customer Reviews
  • Grant Mitchell

    London East

    22/03/2024

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    Wow. So on the day of the move (at 0430 in the morning!) if you asked me whether it would all go ahead, Id have said no! Still too much to pack, not enough boxes, etc. but it all happened later that day when they arrived! The team were _amazing_! And super helpful. They gave us boxes, helped and treated our stuff so well, wrapping up the expensive tv, etc. a professional and careful crew. The only breakage was caused by us during the packing! From the initial video call to asses what needed moving to the day they dropped everything in the new flat - awesome! Thanks! They made a stressful experience so much better!

    Response:
    Thank you very much for your wonderful feedback. We continually strive to ensure our customers have a great experience and will be happy to recommend us to friends and family. Best wishes for the future! We hope to serve you again in future.
  • Chris Ayley

    Dartford

    8/03/2024

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    Extremely Good Company to deal with

    Response:
    Thank you very much for your feedback, it is much appreciated. We hope you have settled in well to your new home. All the best
  • Arpan Mukherjee

    London North

    4/03/2024

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    Moving Home Company were great. They were not super punctual with the move. However, they made up for any lost time. The driver and helper were all very nice and friendly people, easy to adjust. All of my furniture and other items were moved as if new.

    Response:
    Thank you for your feedback. We hope to serve you again in future. All the best from all at the Moving Home Company.
  • Saiveer Joneja

    London South East

    4/02/2024

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    Great service, very professional, value of money and hugely reliable.

    Response:
    Thank you very much for your positive review. We are so pleased to hear that you were satisfied with our company. Our team always strive to deliver an exceptional service to all our customers. Your feedback is greatly appreciated and enables us to further improve our services and exceed our customer’s expectations. We wish you the very best in your new home!
  • Jacqui Degrasse

    London South East

    26/01/2024

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    Great tidy clean coordinated people

    Response:
    Thank you very much for your review. We continually strive to improve our services, therefore your feedback is very much appreciated. We wish you the very best!
  • Ben Coverdale

    London South West

    16/01/2024

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    Generally the moving home company were very good. Organising the date, scoping the move, and making payments were very easy. On the day, the movers were an hour later than they said they would be, and this made us miss our deadline time to be out of the property. Additionally I had to put some of the final items in my car as they did not send a large enough vehicle to move our items. This was disappointing. Overall the movers were polite and hard working, I just wished they were a little more prompt and had a larger vehicle to ease my concerns on the day.

    Response:
    Thank you for posting your review. We are pleased to hear that you were happy with our overall service. We sincerely apologise for any delays on the day, however rest assured this isn't usual practice for our company. Sometimes blips do occur on the day which are out of our control. We hope to be able to serve you again in the future and hope you have settled in well. Best wishes to you
  • Lorraine James

    London East

    4/01/2024

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    The team were good and removals out perfect unfortunately we did not receive the move in of our goods in a timely manner as the van that the removals company used broke down and our goods needed to be transferred to another vehicle which delayed the move in by 5+ hours. However when the team arrived they did a good job of moving us in.

    Response:
    Dear Lorraine, thank you for posting your review. It was unfortunate and unforeseen that our vehicle broke down and we sincerely apologise for the delay this had on moving you into your property. Whilst we strive hard to offer problem free moves, at times there are issues that arise outside of our control. Nonetheless we thank you for your patience and are pleased the team worked hard and in an efficient manner to complete your removals. We wish you all the best and hope we can serve you again in the future.
  • Tom George

    London West

    31/12/2023

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    The guys arrived earlier than expected and had us loved into our new place within a few hours. They were brilliant and I would highly recommend they went the extra mile too protect our valuables and even move additional furniture that was already at the new house.

    Response:
    Dear Tom, thank you very much for your review. It is always great to receive such positive feedback and we are thrilled you highly recommend us. We hope you have settled well into your new home and wish you the very best. We hope to serve you again should you require removals services in future. Thank you
  • Ines Lebaek

    London South East

    19/12/2023

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    I was very pleased with the customer service and the actual move spread over the 2 days. Very friendly, professional and efficient service by the office and the removal men! Would fully recommend this company to friends, colleagues etc.

    Response:
    Dear Ines, thank you so much for sharing your experience with our company. We are so pleased to hear that you were fully satisfied with our office team and crew. Our team always strive to deliver an exceptional service to all our customers. Your feedback is greatly appreciated and enables us to further improve our services and exceed our customer’s expectations. Thank you and all the best.
  • Haifa Ungapen

    London South East

    15/12/2023

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    Pre-sale customer service was diligent and helpful. I really appreciated the moving survey call and the flexibility on moving dates, as we were only able to confirm moving 48 hours prior to the date. Post-sale, the team in finances were very helpful with invoices and the sales team with confirming dates for us and sending us the insurance information.Pre-moving day, the moving team arrived early in the morning and did all the packing for us. Both Mohammad and Abbas were great at packing our belongings safely and quickly. They took extra care over all the things I pointed out as fragile or said really mattered to us. They even took our plants with them and managed to get them into the new house with no broken stems or leaves!On the moving day, the team arrived promptly again, disassembled a super king size bed with its mattress, and packed all and any remaining items in the van. We all met at the other end where Mohammad and Abbas did all the reassembling that was needed, put all the furniture where we wanted it, and moved all the boxes to where they would be unpacked.I have not yet finished unpacking, but have not had any broken surprises yet, which is a great sign!

    Response:
    Dear Haifa, thank you for taking the time to post a review. We are very pleased to hear that your experience with the Moving Home Company was a positive one and that all your needs were fulfilled.We pride ourselves on delivering an exemplary service that exceeds the standards of our competitors. Our commitment to our customers always takes precedence, therefore we always strive to ensure that our customers feel fully satisfied & valued by our company.We appreciate your feedback & hope we can provide our services to you or your family & friends in future. Thank you and we wish you the very best.
  • James Allen

    London South East

    20/11/2023

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    Excellent service. The two guys were quick, efficient, professional, and took great care with our furniture and items. I would recommend this company and will use them again in the future.

    Response:
    Dear James, thank you for taking the time to post a review. We are very pleased to hear that your experience with the Moving Home Company was a positive one and that all your needs were fulfilled. We are pleased to hear you were happy with our team and your comments will be passed on to them. We hope to be able to serve you again in future should you require our services. Thank you and all the best!
  • Xinchen Li

    London East

    20/11/2023

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    Thank you for your 5 stars. We wish you the very best.
  • Rory Hackett

    London West

    6/11/2023

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    Timely, professional and efficient

    Response:
    Thank you for your feedback. We are happy to hear all went well with your move. Thank you and all the best.
  • Harriet Le Voir

    London North

    8/10/2023

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    On compare my move. Would use them again.

    Response:
    Thank you for your positive feedback. We are thrilled to hear you would use us again and it will be our pleasure to be able to serve you again in future! Thank you and all the best
  • Fiona Malcolm

    London North West

    31/07/2023

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    Sam who works in the appointments office is incredibly helpful! The movers were wonderful. I highly recommend this company!

    Response:
    Dear Fiona, thank you for your feedback. We are so pleased to hear that you had a positive experience with our company and will recommend the Moving Home Company to others. It was my pleasure to help you with your enquiries. Take care and all the best
  • Jagtar

    London South West

    6/05/2023

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    Superb! They were excellent on the day and completed the job very quickly with no damage.

    Response:
    Dear Jagtar, thank you for your review. We are very pleased to hear that all went well on the day of your move.We continually strive to improve our customers experience, therefore your honest feedback is greatly appreciated.We hope you have settled well into your new home and wish you the very best! Thank you.
  • Anna

    London North

    9/01/2023

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    Incredibly helpful movers, on time and very friendly. Thank you :)

    Response:
    Dear Anna, thank you for your review. We are thrilled to read your positive feedback. We hope you have settled well into your home. Take care and all the best!
  • Adrian Stanley

    London South East

    5/01/2023

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    Very helpful on the phone, price was reasonable. On the day the guys were great nothing was too much trouble.Would highly recommend them.

    Response:
    Dear Adrian, thank you for your kind review. We are so pleased to read your positive feedback. Take care and all the best!
  • Jacqueline Ricketts

    London East

    31/12/2022

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    Very professional and friendly removal men attended.

  • Tiago Oliveira

    London North

    14/11/2022

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    Good overall but expensive. The van was way too big for what we had to move

  • Fawad

    London North West

    4/11/2022

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    Average at best. Hired on hourly basis, one of the two gentlemen was learning on the job at my expense :)Limited stuff to pack and move and took way more than it should have. Left some stuff back and brought some that was supposed to have been thrown. Charged me for boxes but were using used boxes themselves. Courteous service, arrived in time which was good. Paid more in the end than I should have.

  • Richard Baird

    London West

    16/10/2022

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    Excellent all round. Fully recommend.

  • Jules Niyibizi

    London East

    15/09/2022

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    The customer service is good but it is rather expensive!

  • Andrew Kartashov

    London North West

    2/09/2022

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    It was OK. Although they did some small damage to some mof our tables. Not critical though.And they didn't collect boxes afterwards, but they promised to do it and I called 3 times to arrange it.So had to do it myself for my own money.Although they were very cheap compare to others.

  • Katherine Karagiannaki

    London South East

    23/08/2022

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    The guys that came were brilliant, very polite, helpful, careful.

  • S Clayton

    London North

    16/08/2022

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    I moved on the hottest day of the year and the team could not have been better - worked really hard and Im good spirits despite awful heat ! I have recommended them already to several friends and contacts . Well done you guys you were amazing .

  • Anupam Dutta

    London South East

    16/08/2022

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    Very professional, attended to all my query. They did everything and so couldn't have hoped for more. They were considerate and very efficient, was surprised they packed the house and move everything to my new place. Will definitely book again if and when needed.

  • Hanadi

    London East

    9/08/2022

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    It's was fairly priced. Customer service was really good and responsive but on the day it was a bit confusing / movers were hard to track at times.

  • Joe Wilde

    London South West

    8/08/2022

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    Great, very helpful and hardworking. Reasonable price and they got everything done quickly with nothing broken!

  • Lydia Holder

    London West

    31/07/2022

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    Friendly, efficient and good with small children.

  • Yuliya Gorb

    London South East

    30/07/2022

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    Price was good, but driver didnt call on the way to us (we asked twice for this), also it took 8 hours instead of 6

  • David

    London South West

    8/07/2022

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    They did a fantastic job, very professional and very quick!

  • Clare

    London East

    30/06/2022

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    Good service. Would use again.

  • Richard Watchorn

    London South West

    24/06/2022

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    Great communication all the way through. Not pushy like others to get the job. Good price and no hidden charges. Guys on the day were great, super courteous and hard working.

  • Lubo Malo

    London East

    21/05/2022

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    They were excellent. Packed everything carefully, and when they were unloading they were really careful to not damage any walls or anything else. The cherry on top was when I was looking for a box with glasses, and saw the team labelled kitchen stuff with details, so I quickly found a box labeled "glasses". I have already recommended them to my friends who are moving later this year

  • Nikos Skoutaris

    London East

    10/03/2022

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    Great service! Very helpful and professional team.

  • Riki

    London East

    7/03/2022

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    very helpful and great customer service. I recommended for sure.

  • Bill

    London South East

    4/03/2022

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    A great experience from start to finish. From staff in the office on the phone, to the crew who did the move. Hardworking team with no complaints, just got the job done with a smile. Would definitely recommend

  • James Toseland

    London South West

    25/02/2022

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    The staff on the phone were very helpful and reassuring. Good value for money when compared with other quotes. I felt we got what we paid for but not much more. On moving day the communication of the staff was nothing like the sales team, and I felt they could have done more to explain their process, what they needed from us and just check in regularly during the process. Overall though, they moved everything successfully with just a plastic box broken. The staff did however, seem surprised that they needed to pack the kitchen even though it was part of the package, and also missed a whole cupboard.

  • Julian Phatarfod

    London South West

    20/02/2022

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    Highly professional compared to competitors in terms of quote and so on. Some more advance warning of on-the-day arrival timing would have been preferred but I can appreciate this is dependent upon previous customer timescales. Treated with care and professionalism, would happily choose again.

  • Mayur Tilak

    London North

    12/02/2022

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    Best value service , stress free. Job well done.

  • Gregory

    London South East

    4/02/2022

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    Very efficient removal, pleasant staff and good value.

  • Chris Fujak

    London South East

    1/02/2022

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    The 3 fellas who did the moving were really great, they arrived promptly at 8am, brief chat to scope what was being moved and then fully cracked on, wrapped our bigger items in protective blankets they provided, great communication throughout. Great experience, have already recommended to friends

  • Adam Savage

    London East

    22/01/2022

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    The team were superb! From packing to transport to unloading, they were excellent and couldn't recommend enough!

  • Elayn Oneill

    London South West

    7/01/2022

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    The 2 removal Men were excellent - Very professional and so careful with all of my furniture they were also very polite and respectful

  • Maria Oconor

    London South East

    6/11/2021

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    Moving Home Company did an amazing job with my move from London to the Kent coast recently. It was a very long day and getting my furniture into the new property was quite tricky but the team worked really hard and did an amazing job. The price was very reasonable compared to other companies too. I'd highly recommend this company.

  • Roberto

    London South East

    4/11/2021

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    The team who came for the relocation was very flexible and capable. Very good value for money.

  • Regine Pilling

    London North

    7/10/2021

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    Really nice people - but overworked. They were meant to arrive between 12 - 2, didn't arrive till 3. They had been working all morning and were tired so were quite slow so the quote was meaningless. If you go with them, book a morning slot.

  • Susannah

    London North

    10/09/2021

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    Yes, very friendly, arrived promptly and were very willing to accommodate changing requirements on the day. Some marks were left due to the furniture movement and they compensated me but I would have preffered them to be more conscious of not making the marks in the first place.

  • Mark Barnes

    London South East

    3/07/2021

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    The Moving Company were outstanding and the guys very friendly. We had three guys and it just would not have been possible without them. They dismantled furniture and assembled it again on arrival. I was very thankful nothing was damaged or broken. The day went well and was exhausting but helped with a smooth removals.I highly recommend this service. Their customer service team was also excellent namely Kayleigh.

  • Sarah

    London North West

    9/06/2021

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    The guys were lovely but arrived a lot later than originally booked which meant we were still unpacking the truck at 9pm. They also had the incorrect postcode which meant they hadnt realised it was over a 2 hour drive rather than the hour that they thought.Everything arrived but they had to reassemble a bed which hasnt been done correctly, I now have screws missing and two legs are just loose making the bed unusable. Overall not happy with my experience

  • Kate Jones

    London South East

    2/05/2021

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    Extremely helpful and friendly, expert and willing to help with every requirement. Couldna??t be happier with the service

  • Robeena Dhar

    London East

    20/04/2021

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    The co is only as good as the packers, and while cheerful, willing and fast, many were inexperienced, packing everything including the bin with rubbish, butter and my overnight bag! Many irreplaceable items broken or smashed.

  • Jackie Boote

    London South West

    9/04/2021

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    The removals men were absolutely brilliant, they worked tirelessly to get all our stuff packed and ready to move. They were superb! They took the stress of moving and made it so much easier for us. Would highly recommend.

  • Sarah Sparks

    London West

    8/04/2021

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    Great team - really appreciated the can do great attitude and good value too.

  • Ana Mazilu

    London North

    11/03/2021

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    Excellent company and people. They were very careful, and tried to finish earlier.

  • Claire Chappell-Meade

    London South East

    13/11/2020

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    Brilliant company. Very professional and trustworthy. Flawless move.

  • Stephen Hazelwood

    London East

    10/11/2020

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    The removal we excellent. Efficient, Covid safe and friendly. No hesitation in recommending them.

  • Simon Brasse

    London North

    18/10/2020

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    Great team worked hard and fast and with care

  • Toby Henderson

    London East

    14/09/2020

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    The day before they switched from morning to afternoon. On the day after waiting the whole 3 hour time slot, I called them and they asked me if they could change it to the next day. I said I can't as I have a baby and I've already moved his essentials and everything is packed. Said they would call back in 10 minutes, they never called back, I had to call every time. They stringed me along until I called back and the office was closed. I had given up and was driving to pick up my family and was going to book a night in a hotel when I received a text saying the van was an hour away. The movings arrived around 7:30pm, 2 guys who had been dragged to do the job, 1 was on his day off. They raced to pack the van and also too unpack. They had to borrow tools of a neighbour even though I state that they would need tools. they broke a shoe cupboard and damaged a TV stand. I also had to pay the the extra time directly into one of the movers bank accounts because the office was closed which felt very wrong.

  • Nicola

    London South West

    19/08/2020

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    Had some issues with the customer service often not coming back to me for days at a time, until I chased them up, however the movers themselves were absolutely fantastic. We were extremely impressed with their care and service and they did a amazing job.

  • Simona Das

    London North West

    16/07/2020

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    Came 30 minutes late, then took their time towards the end to charge us an extra hours worth of work

  • Cedric Paris

    London North West

    19/11/2019

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    They came at 2 movers. One of them was taking so many break I stepped in to load the last few boxes that were taking for ever

  • Tim

    London North West

    13/11/2019

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    I would recommend the company, good communication before move on the day on time, no breakages, polite helpfull, and at a resonable cost,

  • Elizabeth Ryan

    London North West

    11/10/2019

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    Excellent service!
    I used them to also put my belongings in to storage and deliver them back to me 6 weeks later. Everything was very smooth and the price was incredibly reasonable.
    I would definitely recommend them to friends and use them again.

  • Marian Spon

    London South East

    11/10/2019

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    The guys worked extremely hard and were friendly and helpful!

  • Julia

    London East

    23/09/2019

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    Very good service. They were easy to deal with from the outset, professional all the way through and efficient on the day. We opted at the 11th hour to have the full packing service which was the best decision we ever made. They sent one person out the day before who packed up our entire flat. No breakages from his packing. Overall the most stress-free move we could have hoped for. I would definitely recommend this company.

  • Bethany Brain

    London South West

    17/08/2019

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    Our contract said that all items would arrive within 2 weeks. 3 and a half weeks have passed and we are yet to receive our possessions. This has made it extremely difficult to get organised in our new home and complete everything we need to with our move.

  • Ian Dudley

    Croydon

    5/08/2019

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    The vehicle had seen better day's and had no logo on it , but the removal team were great and worked well on both days . Thank you guys.

  • Jose Alves

    London West

    29/06/2019

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    The people that came in were great and moved everything they could on time. The problem was one sofa that they couldna??t dismantle as the office didna??t authorise. Expected a call from the company to re arrange the move but never heard back

  • Grazyna Dembinska

    London South East

    28/06/2019

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    Move went smoothly and efficiently. very happy customers here

  • Ca(C)Dric Magnin

    London North

    10/06/2019

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    On the day before the move, they were late to confirm when they would come the next day, which is stressful. I had to call 4 times to get a time of arrival.
    On the day, the movers took 13 hours to move one Luton van of stuff over 2 miles. It seemed like forever. They were not super careful. They broke nothing but they scratched a few things.
    Also the "boss" keeps joking about a potential tip, which is really annoying. If only he worked hard, but nope, he spent a lot of time chatting with me and pretending to move boxes in the van.
    Won't use again.

  • Karen Sweeney

    London South East

    6/06/2019

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    This was a 2 day move, on day one they arrived as expected to load up. On day 2 they delivered our belongings to our new home. The removal guys worked none stop, some of the wardrobes are very heavy and they got them up the stairs with no damage to decor or the wardrobes, they were very friendly and helpful. I also liaised with office staff on several occasions and found them to be very friendly and helpful.

  • Ayan Ray

    Croydon

    3/06/2019

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    Absolulety perfect and very cost effective. No other removal company could compete at this reasonable price. I did a lot of research and spoke to several removal companies.

  • James Morrison

    London South East

    29/05/2019

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    Great movers...professional...friendly....arrived on time and went above and beyond.

  • Kenneth Leadeham

    London East

    8/05/2019

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    The lads worked really hard thank you very much and appreciated.i would recommend this firm to anyone . Value for money thank you Mr k.leadeham

  • Paul Alp

    London South East

    24/04/2019

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    They quoted the job to be a certain price which I thought was fair and achieveable in the time they alloted but on the day the movers took twice aslong and even asked me to slow down and in the end it cost me double the amount. I would very much prefered I had not been quoted a false amount and instead a realisitc. Will not recomend or use again because of this.

  • John Kerfoot

    Sutton

    14/04/2019

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    Efficient, friendly with no request being too much trouble. I wouldn't hesitate to recommend them or use them again.

  • Maxine Marshall

    London South East

    8/03/2019

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    On the day the movers were fantastic. In saying that after sales service was terrible. I am still waiting to hear back aboutbox pick up, which they have a deposit for. Some clithesboxes were in bad condition

  • Mike Pickering

    London South East

    4/03/2019

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    Having been brought up in a forces family, I'm well versed in moving house. The Moving House Company not only met, but exceeded our expectations for a recent move from London to Cheshire.

    During the sales process we had the while process explained in detail and offered a very competitive price.

    Moving day went without a hitch. A special shout out goes to Mohammed who diligently wrapped and packed all of our precious belongings. When the HGV came to load, the whole worked quickly, but carefully to take all of our boxes and furniture down to stories and into the lorry. All of this without a hitch or scuffing the walls.

    On arrival on Cheshire, the lorry was unloaded into our new house again quickly but with great care and in a very upbeat and friendly manner.

    All round, a great service. My only criticism would be that it would have been nice to know the schedule for the day more than 24hrs before as this made final arrangements a little ad hoc on our end.

    Thank you Moving House Company

  • Martha Mills

    London East

    4/03/2019

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    Quite pricey but really efficient and the staff on the day were super polite and really helpful, going above and beyond. I would have given full marks if I had been able to have them arrive at my requested morning/afternoon slots but apparently logistics prevented that.

  • Josceline Anson

    London West

    9/02/2019

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