Moving Home Company

Moving Home Company

Superb
based on 166 reviews
member since April 2014
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Reviews & Ratings
Customer Reviews
  • Chris Ayley

    Dartford

    8/03/2024

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    Extremely Good Company to deal with

  • Arpan Mukherjee

    London North

    4/03/2024

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    Moving Home Company were great. They were not super punctual with the move. However, they made up for any lost time. The driver and helper were all very nice and friendly people, easy to adjust. All of my furniture and other items were moved as if new.

  • Saiveer Joneja

    London South East

    4/02/2024

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    Great service, very professional, value of money and hugely reliable.

    Response:
    Thank you very much for your positive review. We are so pleased to hear that you were satisfied with our company. Our team always strive to deliver an exceptional service to all our customers. Your feedback is greatly appreciated and enables us to further improve our services and exceed our customer’s expectations. We wish you the very best in your new home!
  • Jacqui Degrasse

    London South East

    26/01/2024

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    Great tidy clean coordinated people

    Response:
    Thank you very much for your review. We continually strive to improve our services, therefore your feedback is very much appreciated. We wish you the very best!
  • Ben Coverdale

    London South West

    16/01/2024

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    Generally the moving home company were very good. Organising the date, scoping the move, and making payments were very easy. On the day, the movers were an hour later than they said they would be, and this made us miss our deadline time to be out of the property. Additionally I had to put some of the final items in my car as they did not send a large enough vehicle to move our items. This was disappointing. Overall the movers were polite and hard working, I just wished they were a little more prompt and had a larger vehicle to ease my concerns on the day.

  • Lorraine James

    London East

    4/01/2024

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    The team were good and removals out perfect unfortunately we did not receive the move in of our goods in a timely manner as the van that the removals company used broke down and our goods needed to be transferred to another vehicle which delayed the move in by 5+ hours. However when the team arrived they did a good job of moving us in.

    Response:
    Dear Lorraine, thank you for posting your review. It was unfortunate and unforeseen that our vehicle broke down and we sincerely apologise for the delay this had on moving you into your property. Whilst we strive hard to offer problem free moves, at times there are issues that arise outside of our control. Nonetheless we thank you for your patience and are pleased the team worked hard and in an efficient manner to complete your removals. We wish you all the best and hope we can serve you again in the future.
  • Tom George

    London West

    31/12/2023

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    The guys arrived earlier than expected and had us loved into our new place within a few hours. They were brilliant and I would highly recommend they went the extra mile too protect our valuables and even move additional furniture that was already at the new house.

    Response:
    Dear Tom, thank you very much for your review. It is always great to receive such positive feedback and we are thrilled you highly recommend us. We hope you have settled well into your new home and wish you the very best. We hope to serve you again should you require removals services in future. Thank you
  • Ines Lebaek

    London South East

    19/12/2023

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    I was very pleased with the customer service and the actual move spread over the 2 days. Very friendly, professional and efficient service by the office and the removal men! Would fully recommend this company to friends, colleagues etc.

    Response:
    Dear Ines, thank you so much for sharing your experience with our company. We are so pleased to hear that you were fully satisfied with our office team and crew. Our team always strive to deliver an exceptional service to all our customers. Your feedback is greatly appreciated and enables us to further improve our services and exceed our customer’s expectations. Thank you and all the best.
  • Haifa Ungapen

    London South East

    15/12/2023

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    Pre-sale customer service was diligent and helpful. I really appreciated the moving survey call and the flexibility on moving dates, as we were only able to confirm moving 48 hours prior to the date. Post-sale, the team in finances were very helpful with invoices and the sales team with confirming dates for us and sending us the insurance information.Pre-moving day, the moving team arrived early in the morning and did all the packing for us. Both Mohammad and Abbas were great at packing our belongings safely and quickly. They took extra care over all the things I pointed out as fragile or said really mattered to us. They even took our plants with them and managed to get them into the new house with no broken stems or leaves!On the moving day, the team arrived promptly again, disassembled a super king size bed with its mattress, and packed all and any remaining items in the van. We all met at the other end where Mohammad and Abbas did all the reassembling that was needed, put all the furniture where we wanted it, and moved all the boxes to where they would be unpacked.I have not yet finished unpacking, but have not had any broken surprises yet, which is a great sign!

    Response:
    Dear Haifa, thank you for taking the time to post a review. We are very pleased to hear that your experience with the Moving Home Company was a positive one and that all your needs were fulfilled.We pride ourselves on delivering an exemplary service that exceeds the standards of our competitors. Our commitment to our customers always takes precedence, therefore we always strive to ensure that our customers feel fully satisfied & valued by our company.We appreciate your feedback & hope we can provide our services to you or your family & friends in future. Thank you and we wish you the very best.
  • James Allen

    London South East

    20/11/2023

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    Excellent service. The two guys were quick, efficient, professional, and took great care with our furniture and items. I would recommend this company and will use them again in the future.

    Response:
    Dear James, thank you for taking the time to post a review. We are very pleased to hear that your experience with the Moving Home Company was a positive one and that all your needs were fulfilled. We are pleased to hear you were happy with our team and your comments will be passed on to them. We hope to be able to serve you again in future should you require our services. Thank you and all the best!
  • Xinchen Li

    London East

    20/11/2023

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    Thank you for your 5 stars. We wish you the very best.
  • Rory Hackett

    London West

    6/11/2023

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    Timely, professional and efficient

  • Harriet Le Voir

    London North

    8/10/2023

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    On compare my move. Would use them again.

  • Fiona Malcolm

    London North West

    31/07/2023

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    Sam who works in the appointments office is incredibly helpful! The movers were wonderful. I highly recommend this company!

  • Jagtar

    London South West

    6/05/2023

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    Superb! They were excellent on the day and completed the job very quickly with no damage.

  • Anna

    London North

    9/01/2023

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    Incredibly helpful movers, on time and very friendly. Thank you :)

  • Adrian Stanley

    London South East

    5/01/2023

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    Very helpful on the phone, price was reasonable. On the day the guys were great nothing was too much trouble.Would highly recommend them.

  • Jacqueline Ricketts

    London East

    31/12/2022

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    Very professional and friendly removal men attended.

  • Tiago Oliveira

    London North

    14/11/2022

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    Good overall but expensive. The van was way too big for what we had to move

  • Fawad

    London North West

    4/11/2022

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    Average at best. Hired on hourly basis, one of the two gentlemen was learning on the job at my expense :)Limited stuff to pack and move and took way more than it should have. Left some stuff back and brought some that was supposed to have been thrown. Charged me for boxes but were using used boxes themselves. Courteous service, arrived in time which was good. Paid more in the end than I should have.

  • Richard Baird

    London West

    16/10/2022

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    Excellent all round. Fully recommend.

  • Jules Niyibizi

    London East

    15/09/2022

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    The customer service is good but it is rather expensive!

  • Andrew Kartashov

    London North West

    2/09/2022

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    It was OK. Although they did some small damage to some mof our tables. Not critical though.And they didn't collect boxes afterwards, but they promised to do it and I called 3 times to arrange it.So had to do it myself for my own money.Although they were very cheap compare to others.

  • Katherine Karagiannaki

    London South East

    23/08/2022

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    The guys that came were brilliant, very polite, helpful, careful.

  • S Clayton

    London North

    16/08/2022

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    I moved on the hottest day of the year and the team could not have been better - worked really hard and Im good spirits despite awful heat ! I have recommended them already to several friends and contacts . Well done you guys you were amazing .

  • Anupam Dutta

    London South East

    16/08/2022

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    Very professional, attended to all my query. They did everything and so couldn't have hoped for more. They were considerate and very efficient, was surprised they packed the house and move everything to my new place. Will definitely book again if and when needed.

  • Hanadi

    London East

    9/08/2022

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    It's was fairly priced. Customer service was really good and responsive but on the day it was a bit confusing / movers were hard to track at times.

  • Joe Wilde

    London South West

    8/08/2022

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    Great, very helpful and hardworking. Reasonable price and they got everything done quickly with nothing broken!

  • Lydia Holder

    London West

    31/07/2022

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    Friendly, efficient and good with small children.

  • Yuliya Gorb

    London South East

    30/07/2022

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    Price was good, but driver didnt call on the way to us (we asked twice for this), also it took 8 hours instead of 6

  • David

    London South West

    8/07/2022

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    They did a fantastic job, very professional and very quick!

  • Clare

    London East

    30/06/2022

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    Good service. Would use again.

  • Richard Watchorn

    London South West

    24/06/2022

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    Great communication all the way through. Not pushy like others to get the job. Good price and no hidden charges. Guys on the day were great, super courteous and hard working.

  • Lubo Malo

    London East

    21/05/2022

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    They were excellent. Packed everything carefully, and when they were unloading they were really careful to not damage any walls or anything else. The cherry on top was when I was looking for a box with glasses, and saw the team labelled kitchen stuff with details, so I quickly found a box labeled "glasses". I have already recommended them to my friends who are moving later this year

  • Nikos Skoutaris

    London East

    10/03/2022

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    Great service! Very helpful and professional team.

  • Riki

    London East

    7/03/2022

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    very helpful and great customer service. I recommended for sure.

  • Bill

    London South East

    4/03/2022

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    A great experience from start to finish. From staff in the office on the phone, to the crew who did the move. Hardworking team with no complaints, just got the job done with a smile. Would definitely recommend

  • James Toseland

    London South West

    25/02/2022

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    The staff on the phone were very helpful and reassuring. Good value for money when compared with other quotes. I felt we got what we paid for but not much more. On moving day the communication of the staff was nothing like the sales team, and I felt they could have done more to explain their process, what they needed from us and just check in regularly during the process. Overall though, they moved everything successfully with just a plastic box broken. The staff did however, seem surprised that they needed to pack the kitchen even though it was part of the package, and also missed a whole cupboard.

  • Julian Phatarfod

    London South West

    20/02/2022

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    Highly professional compared to competitors in terms of quote and so on. Some more advance warning of on-the-day arrival timing would have been preferred but I can appreciate this is dependent upon previous customer timescales. Treated with care and professionalism, would happily choose again.

  • Mayur Tilak

    London North

    12/02/2022

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    Best value service , stress free. Job well done.

  • Gregory

    London South East

    4/02/2022

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    Very efficient removal, pleasant staff and good value.

  • Chris Fujak

    London South East

    1/02/2022

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    The 3 fellas who did the moving were really great, they arrived promptly at 8am, brief chat to scope what was being moved and then fully cracked on, wrapped our bigger items in protective blankets they provided, great communication throughout. Great experience, have already recommended to friends

  • Adam Savage

    London East

    22/01/2022

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    The team were superb! From packing to transport to unloading, they were excellent and couldn't recommend enough!

  • Elayn Oneill

    London South West

    7/01/2022

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    The 2 removal Men were excellent - Very professional and so careful with all of my furniture they were also very polite and respectful

  • Maria Oconor

    London South East

    6/11/2021

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    Moving Home Company did an amazing job with my move from London to the Kent coast recently. It was a very long day and getting my furniture into the new property was quite tricky but the team worked really hard and did an amazing job. The price was very reasonable compared to other companies too. I'd highly recommend this company.

  • Roberto

    London South East

    4/11/2021

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    The team who came for the relocation was very flexible and capable. Very good value for money.

  • Regine Pilling

    London North

    7/10/2021

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    Really nice people - but overworked. They were meant to arrive between 12 - 2, didn't arrive till 3. They had been working all morning and were tired so were quite slow so the quote was meaningless. If you go with them, book a morning slot.

  • Susannah

    London North

    10/09/2021

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    Yes, very friendly, arrived promptly and were very willing to accommodate changing requirements on the day. Some marks were left due to the furniture movement and they compensated me but I would have preffered them to be more conscious of not making the marks in the first place.

  • Mark Barnes

    London South East

    3/07/2021

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    The Moving Company were outstanding and the guys very friendly. We had three guys and it just would not have been possible without them. They dismantled furniture and assembled it again on arrival. I was very thankful nothing was damaged or broken. The day went well and was exhausting but helped with a smooth removals.I highly recommend this service. Their customer service team was also excellent namely Kayleigh.

  • Sarah

    London North West

    9/06/2021

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    The guys were lovely but arrived a lot later than originally booked which meant we were still unpacking the truck at 9pm. They also had the incorrect postcode which meant they hadnt realised it was over a 2 hour drive rather than the hour that they thought.Everything arrived but they had to reassemble a bed which hasnt been done correctly, I now have screws missing and two legs are just loose making the bed unusable. Overall not happy with my experience

  • Kate Jones

    London South East

    2/05/2021

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    Extremely helpful and friendly, expert and willing to help with every requirement. Couldna??t be happier with the service

  • Robeena Dhar

    London East

    20/04/2021

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    The co is only as good as the packers, and while cheerful, willing and fast, many were inexperienced, packing everything including the bin with rubbish, butter and my overnight bag! Many irreplaceable items broken or smashed.

  • Jackie Boote

    London South West

    9/04/2021

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    The removals men were absolutely brilliant, they worked tirelessly to get all our stuff packed and ready to move. They were superb! They took the stress of moving and made it so much easier for us. Would highly recommend.

  • Sarah Sparks

    London West

    8/04/2021

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    Great team - really appreciated the can do great attitude and good value too.

  • Ana Mazilu

    London North

    11/03/2021

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    Excellent company and people. They were very careful, and tried to finish earlier.

  • Claire Chappell-Meade

    London South East

    13/11/2020

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    Brilliant company. Very professional and trustworthy. Flawless move.

  • Stephen Hazelwood

    London East

    10/11/2020

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    The removal we excellent. Efficient, Covid safe and friendly. No hesitation in recommending them.

  • Simon Brasse

    London North

    18/10/2020

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    Great team worked hard and fast and with care

  • Toby Henderson

    London East

    14/09/2020

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    The day before they switched from morning to afternoon. On the day after waiting the whole 3 hour time slot, I called them and they asked me if they could change it to the next day. I said I can't as I have a baby and I've already moved his essentials and everything is packed. Said they would call back in 10 minutes, they never called back, I had to call every time. They stringed me along until I called back and the office was closed. I had given up and was driving to pick up my family and was going to book a night in a hotel when I received a text saying the van was an hour away. The movings arrived around 7:30pm, 2 guys who had been dragged to do the job, 1 was on his day off. They raced to pack the van and also too unpack. They had to borrow tools of a neighbour even though I state that they would need tools. they broke a shoe cupboard and damaged a TV stand. I also had to pay the the extra time directly into one of the movers bank accounts because the office was closed which felt very wrong.

  • Nicola

    London South West

    19/08/2020

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    Had some issues with the customer service often not coming back to me for days at a time, until I chased them up, however the movers themselves were absolutely fantastic. We were extremely impressed with their care and service and they did a amazing job.

  • Simona Das

    London North West

    16/07/2020

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    Came 30 minutes late, then took their time towards the end to charge us an extra hours worth of work

  • Cedric Paris

    London North West

    19/11/2019

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    They came at 2 movers. One of them was taking so many break I stepped in to load the last few boxes that were taking for ever

  • Tim

    London North West

    13/11/2019

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    I would recommend the company, good communication before move on the day on time, no breakages, polite helpfull, and at a resonable cost,

  • Elizabeth Ryan

    London North West

    11/10/2019

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    Excellent service!
    I used them to also put my belongings in to storage and deliver them back to me 6 weeks later. Everything was very smooth and the price was incredibly reasonable.
    I would definitely recommend them to friends and use them again.

  • Marian Spon

    London South East

    11/10/2019

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    The guys worked extremely hard and were friendly and helpful!

  • Julia

    London East

    23/09/2019

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    Very good service. They were easy to deal with from the outset, professional all the way through and efficient on the day. We opted at the 11th hour to have the full packing service which was the best decision we ever made. They sent one person out the day before who packed up our entire flat. No breakages from his packing. Overall the most stress-free move we could have hoped for. I would definitely recommend this company.

  • Bethany Brain

    London South West

    17/08/2019

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    Our contract said that all items would arrive within 2 weeks. 3 and a half weeks have passed and we are yet to receive our possessions. This has made it extremely difficult to get organised in our new home and complete everything we need to with our move.

  • Ian Dudley

    Croydon

    5/08/2019

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    The vehicle had seen better day's and had no logo on it , but the removal team were great and worked well on both days . Thank you guys.

  • Jose Alves

    London West

    29/06/2019

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    The people that came in were great and moved everything they could on time. The problem was one sofa that they couldna??t dismantle as the office didna??t authorise. Expected a call from the company to re arrange the move but never heard back

  • Grazyna Dembinska

    London South East

    28/06/2019

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    Move went smoothly and efficiently. very happy customers here

  • Ca(C)Dric Magnin

    London North

    10/06/2019

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    On the day before the move, they were late to confirm when they would come the next day, which is stressful. I had to call 4 times to get a time of arrival.
    On the day, the movers took 13 hours to move one Luton van of stuff over 2 miles. It seemed like forever. They were not super careful. They broke nothing but they scratched a few things.
    Also the "boss" keeps joking about a potential tip, which is really annoying. If only he worked hard, but nope, he spent a lot of time chatting with me and pretending to move boxes in the van.
    Won't use again.

  • Karen Sweeney

    London South East

    6/06/2019

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    This was a 2 day move, on day one they arrived as expected to load up. On day 2 they delivered our belongings to our new home. The removal guys worked none stop, some of the wardrobes are very heavy and they got them up the stairs with no damage to decor or the wardrobes, they were very friendly and helpful. I also liaised with office staff on several occasions and found them to be very friendly and helpful.

  • Ayan Ray

    Croydon

    3/06/2019

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    Absolulety perfect and very cost effective. No other removal company could compete at this reasonable price. I did a lot of research and spoke to several removal companies.

  • James Morrison

    London South East

    29/05/2019

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    Great movers...professional...friendly....arrived on time and went above and beyond.

  • Kenneth Leadeham

    London East

    8/05/2019

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    The lads worked really hard thank you very much and appreciated.i would recommend this firm to anyone . Value for money thank you Mr k.leadeham

  • Paul Alp

    London South East

    24/04/2019

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    They quoted the job to be a certain price which I thought was fair and achieveable in the time they alloted but on the day the movers took twice aslong and even asked me to slow down and in the end it cost me double the amount. I would very much prefered I had not been quoted a false amount and instead a realisitc. Will not recomend or use again because of this.

  • John Kerfoot

    Sutton

    14/04/2019

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    Efficient, friendly with no request being too much trouble. I wouldn't hesitate to recommend them or use them again.

  • Maxine Marshall

    London South East

    8/03/2019

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    On the day the movers were fantastic. In saying that after sales service was terrible. I am still waiting to hear back aboutbox pick up, which they have a deposit for. Some clithesboxes were in bad condition

  • Mike Pickering

    London South East

    4/03/2019

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    Having been brought up in a forces family, I'm well versed in moving house. The Moving House Company not only met, but exceeded our expectations for a recent move from London to Cheshire.

    During the sales process we had the while process explained in detail and offered a very competitive price.

    Moving day went without a hitch. A special shout out goes to Mohammed who diligently wrapped and packed all of our precious belongings. When the HGV came to load, the whole worked quickly, but carefully to take all of our boxes and furniture down to stories and into the lorry. All of this without a hitch or scuffing the walls.

    On arrival on Cheshire, the lorry was unloaded into our new house again quickly but with great care and in a very upbeat and friendly manner.

    All round, a great service. My only criticism would be that it would have been nice to know the schedule for the day more than 24hrs before as this made final arrangements a little ad hoc on our end.

    Thank you Moving House Company

  • Martha Mills

    London East

    4/03/2019

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    Quite pricey but really efficient and the staff on the day were super polite and really helpful, going above and beyond. I would have given full marks if I had been able to have them arrive at my requested morning/afternoon slots but apparently logistics prevented that.

  • Josceline Anson

    London West

    9/02/2019

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    Broken furniture and terrible customer service.

    Very pushy sales team who harassed me until I booked, then once I had booked were extremely unresponsive with regard to any questions about the logistics of the day. I ended up desperately phoning 6pm the night before the move to try and find out what time the removal men were coming and to have any information.

    The removal men were very good on the day, moved quickly and were very courteous and personable. However, I had a glass dressing table which I had pointed out to each of the removal men as being fragile, and had insured on the insurance policy beforehand for A?1000, which ended up being smashed.

    I called the agency the next day and filled out all their forms and it has now been three weeks and I still have had no response.

    I chased them three times and eventually got a curt reply saying it was in hand and I just had to wait.

    I would not recommend this company, which is a shame as the removal men on the day were very good.

  • Jules

    London South West

    9/02/2019

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    They were super on time and very quick lloading and unloading everything!

  • Anne Nikolov

    London South West

    28/01/2019

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    Move went smoothly, just as expected. Great communications.

  • Aura(C)Lien Boillat

    London West

    26/01/2019

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    Agreeing the moving day was straightforward enough, but it was quite difficult to get a response on the more detailed arrangements (for example when the boxes were being dropped off, what time the removals were arriving etc). This made it difficult to arrange my check out with my landlord.

    On the day, the men were polite and worked quickly to get the removal done, with only a few minor scratches to my desk.

  • Ray Macsweeney

    London East

    21/01/2019

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    Incredibly poor customer service. I was told I would be called the day before packing was to begin with specifics about what to expect. No one called until late evening the day before the packing.

    Their advice about what to expect (and when) was poor quality.

    On the pack day, the packer arrived late (2 hours later than expected). No inventory of items moved was taken. No inventory of what went into what box. I was (politely) asked to leave them alone and let them get on with it.

    On the move day, there were two moving vans.

    The first. No one contacted me to let me know this. No one at customer services was available to take or respond to a call. I eventually managed to get in touch with the driver of the van who asked his manager to call me. I didn't get an update on where my possessions were and what was being done until late in the evening. The van would deliver my stuff the next day.

    When it arrived, the packers unpacked the van and prepared to leave despite my having ordered an unpack service.

    The second van was also delayed (no clear reason given), and did not turn up until c 530pm on move day (having left our old home at midday and it being a one hour drive away).

  • Jean-Medard Madama

    Twickenham

    10/01/2019

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    Very good response and service delivery.

  • Francois Raulier

    London South West

    9/01/2019

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    This was not a good experience. I had just completed a move from Moscow to London that had gone perfectly smoothly, so the disaster of this second move from London to Scotland came as a shock.

    Prior to the move, I provided detailed information on what had to be transported, including pictures of a storage unit that was to be emptied. They estimated the volume of the storage unit incorrectly but on the day it all fit in the vehicle they had sent (just). The vehicle was, however, impounded in Carlisle for being overweight. It was only at this point that the incorrect volume became an issue and I was asked to pay an extra A?500 to help fix it. I did, and the delivery was promised for 19/12 (originally planned for 15/12). The replacement vehicle then apparently "broke down" and I was told my delivery would only happen in the New Year. I was not taken in by this, but there was nothing I could do. On 02/01 I asked when the delivery would come, saying that I could meet it any day, except the 7th. I was advised it would the 6th, so no problem. I then got another email saying that, after all, it would be the 7th, the ONE day I had specifically said did not work.

    Not a word of apology.

  • Alexandra Hening

    London South East

    3/01/2019

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    Team was there on time. They were very flexible as we had to reschedule/ delay our moving and they didna??t charge us any extra for it and we ask for any additional move, it s at a cheaper rate.

  • R Patel

    London East

    28/12/2018

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    Good guys, on time, experienced

  • Malcolm Ambrosini

    London East

    28/12/2018

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    The guys have been super quick and nothing has been broken.
    Highly recommended

  • Zoe Decouto

    London South East

    26/12/2018

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    Great removal guys, really efficient and caring. Thank you!

  • Joanne Addleton

    London East

    23/12/2018

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    Our last minute move went smoothly thanks to the great guys who moved our stuff. Thank you! Really nice and very professional!

  • Katie Milkins

    Sutton

    22/12/2018

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    The two men were lovely, polite and worked so hard. Could not fault them.

  • Louise Toler

    London North West

    21/12/2018

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    Great communication before the day but damaged some items and the house on the day.

  • Deanne Attreed

    London South East

    18/12/2018

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    Good service and value for money overall. I had to keep nudging them for confirmation of booking and logistics details on the day but very helpful and professional once you get to speak to them. The removal men themselves were great although I think 3 men rather than 2 would have been quicker (not the men's fault!) as it took 4-5 hours to load my 1 bed flat onto the van.

  • Antony Randle

    London North West

    14/12/2018

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    I was surprised, on the day set for moving out (when my stuff was to be put into storage) that there were only two operatives to pack up and load all my stuff, clearly not enough to ensure it would all be done by the time my buyer was expecting me to be out. After a call this was rectified, with three further people turning up by midday and everything was completed by 5, still quite a bit later than I had expected. Ultimately this didn't inconvenience me but I did get some hassle from the buyer.

  • Clarke Jones

    Twickenham

    4/12/2018

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    The two gentleman who turned up were very professional, polite and friendly. They removed the items from the flat quickly and efficiently.

    They took care of all my items. When at the storage company they put all the items in my storage unit as quickly and as efficiently as before. They must be Tetris master's with the way they packed the unit making best use of the space.

    Quite simply, this was the best removal experience I have had so far. Would recommend to others.

  • Matthew Beale

    London East

    30/11/2018

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    I had a move with some time in storage with this company. They were excellent throughout. The customer service was exceptional and the guys who did the move were really friendly and worked non stop to get the move sorted as quickly and pain free as possible. I highly recommend MHC. Couldn't have asked for anything more. They even helped with a bit of DIY!

  • Mrs Louisa J Terry

    London East Central

    15/11/2018

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    Very friendly and helpful guys turned up on time and left later than anticipated - on the whole very happy with out move.

  • John Retzepis

    London West Central

    4/11/2018

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    Very nice people and experienced

  • Monika Kolarich

    London East

    27/10/2018

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    Brilliant, highly recommend
    Kayleigh was super as were the movers on the day.
    Made life very easy
    Thank you

  • Natalia

    London East

    24/10/2018

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    I booked my removal from London to Spain. They guaranteed delivery within 10 days, which was the only reason I agreed to the delivery (as it's already a bit on the expensive side at A?690 for a very small move). The delivery took three weeks. I lost a client over this as I needed my computer to work. After numerous emails and phone calls they've ignored my complaints and have refused to reimburse me for the hassle and stress caused. I would recommend everyone avoid this company at all costs, there are many other more professional options out there.

  • Igor Persidskiy

    London East

    19/10/2018

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    They broke many things diring the move. Their team used teeth to cut parcel tapes. Very slow and awful service. We are going to sue the for the damage. Stay away. Complete waste of money and time.

  • Sam Jones

    Sutton

    11/10/2018

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    Arrived later than the two hour arrival window that they had initially provided. Did not supply the level of staff that was required for the job. Items were badly packed and therefere damaged. Company was triple booked according to the staff that did turn up for the job. Did not have large enough vehicles for the job. Result was that they unloaded the last box off the van at 2130hrs on a house to house move with a distance between the two locations of 2 kilometres. I would not recommend this company.

  • Kas Shackleford

    Twickenham

    28/09/2018

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    Very poor disorganised customer service. The company failed to book a parking permit which we fortunately were able to organise ourselves the day before. After having a full survey on our contents to be moved the van they used couldna??t fit all our contents in and we didna??t even have an acknowledgement or apology from the company. Very over priced service for poor quality. The company added stress to an already stressful event.

  • Camilla Down

    London South West

    24/09/2018

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    The two removal men were fabulous. So friendly and helpful. I could not have asked for more. Sam Douglass in the customer service team was also very helpful and professional. But I also had to deal with one of his colleagues whose service was absolutely appalling. I called to enquire about an alternative slot. (There was not a suitable one). She changed my appointment against my specific request that I keep my originally scheduled appointment and then proceeded to blame me, then her colleagues and then their systems for the change. She was unable or unwilling to try and rectify her mistake so I lost my moving slot the day before my scheduled move. I asked to be called back by her manager (as he was not in the office at the time) and no one ever called. I found the whole experience really frustrating and I did not appreciate being called a liar.

  • Amy Rex

    London North

    17/09/2018

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    My move totaled in 6 hours and I did a bank transfer for A?252 that evening as I was not briefed that I would be expected to have cash on my person for extra time.

    As I had been dealing directly with the company and providing my card details for a secure payment over the phone I was shocked by the extremely rude manner the 'manager' of you company spoke to me over the phone. He shouted at me for about 30 minutes when I expressed that I wasn't told to have cash. I expected to deal with the payments in the same way that I had dealt with them with your company before, getting an invoice and paying in a secure manner.

    Your 'manager' was talking to me on his personal phone shouting at me to give my credit card details and made the situation very uncomfortable and unprofessional. Only after all this yelling did he say I could make a bank transfer which I promptly did as this is a safe exchange.

    I think his telephone manner is DISGUSTING and I know that this man should NEVER be allowed to speak to customers EVER if you would like repeat business.

  • Federica Piazza

    London East

    9/09/2018

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    I booked their service one month in advance pre-paying to ensure everything would run smoothly on my moving day. However on the day of the move they changed schedule various times, and did not keep me informed. So, I opted for calling an emergency removal operator. They refunded the money but that does not compensate for the stress and inconvenience they have caused me.

  • Balazs Horvath

    London East

    7/09/2018

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    Great customer service. Packed well. Could improve communication between departments but overall great customer experience

    Response:
    Dear Mr Horvath,Thank you for the feedback, we very much appreciate it. We have taken the notes you have provided, and we will look into improving our cross department communications. These will be presented during an inter-departmental meeting as a part of our statistics analysis.We will also pass on the feedback you left regarding your packing team on to the members who completed that part of the service.Please consider us for any future removals that you may have!
  • Andy

    London South West

    27/08/2018

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    The two gentlemen that helped me move were fantastic, very professional and efficient. However, the treatment from the company head office was terrible. I originally booked for a 9am move which was extremely important to me, however the day before moving I was told that it would be delayed until midday. The removal men didnt eventually arrive until 4pm. Whilst they explained their reasoning, I as the customer was the one that suffered, felt badly let down and offered no financial compensation. Based on this, I would not recommend or use this company again.

  • Ibrahim Sbeih

    London South East

    10/08/2018

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    Great Staff, they keep their head down and mind their business,,, very comfortable and trust worth

  • Jan Robinson

    London East

    6/08/2018

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    Very good service. Would recommend them.

  • Georgia Templeton

    London North

    3/08/2018

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    Excellent - hard working and very efficient - managed to pack everything into one van.

  • Malgorzata Zwiefka

    London East

    12/07/2018

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    Huge delays and I wasna??t able to pick the time when I want to moce. However the driver was really nice and we managed to do the whole move in 2h so it was good rate - they charge min.2h and each new extra, which can be stressful if there is traffic. Mixed feelings really.

    Response:
    Dear Ms Zwiefka,We're very sorry that the experience you had with us did not exceed your expectations, and we'd like to thank you for the constructive feedback you have given us. With our hourly rate services, we offer an AM (Approximately 9AM) and a PM (Approximately 2PM) arrival times; this can fluctuate slightly depending on a variety of factors, but this is the basis that we use when allocating the time slots for this service.However, in light of the feedback you have given us, we will be looking at the way the current hourly rate service is handled, and your feedback will be used as a part of an analysis of this particular service so we can continue to improve it.Please accept our sincerest apologies for any inconvenience caused, and we hope that you consider us for any future removal services you may require.
  • Stewart Unger

    London South East

    7/07/2018

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    Apart from the fact they arrived late, everything went fine. No broken items, no problems and the guys were good and fast.

  • Satya Fox

    London East

    16/06/2018

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    Mine was a last minute request for the following day, and everything went really well. Ia??m very grateful for the customer service team and the individual movers. Everyone was kind and professional.

  • Will Carver

    London South West

    23/05/2018

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    These guys were brilliant. A competitive (but not the cheapest) quote, followed by courteous and efficient movers, supported by a patient customer service team. I extended my 'time in storage', asked them to find an item in an emergency within storage, and changed the dates of my final move 4 times, and they performed this politely and without complaint. And all my items turned up in one piece!

  • Andrew Bovell

    London South West

    18/05/2018

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    Turned up over an hour late , but they called to advise .

  • Jon Shippen

    London East

    1/05/2018

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    The pre-move experience was very good. The moving days were a joke. The staff were friendly but there weren't nearly enough of them for the size of the move (3 people most of the day, then one more at 5:30 and another two at 6:30) and the lorry they initially sent was full by lunchtime. Packers finished what they could around 9:30pm and had to finish loading the final load two days later. It was a late booking, but the company asked us to change days to fit with their availability, which we did, so it should never have been like this. The packers also just shoved things in a box by the end and so we've had breakages as a result of heavy things being put in with breakables without protection.

  • Pamela Tipchu

    London East

    25/04/2018

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    The team that helped with the Moving were very punctual and really lovely men. They packed everything up neatly and took care of everything like it was their own.
    The move itself was speedy and the men went out of their way to help make sure everything was arranged neatly and accessible if i ever needed to take anything out of storage.

    I would strongly recommend the packing service - well worth paying the extra for the piece of mind.

  • Laurent Vachoux

    London North West

    10/04/2018

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    Two great guys willing to help during my move, but unfortunately a few items got damaged and dirty; the bed's upholstery was not correctly protected and became very dirty, which is rather annoying.

  • Graham Micallef

    London South East

    9/04/2018

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    This was the worst experience ever, I would never ever use this company again even if they were the last removal company on earth. The extra insurance they offer is only good for BRAND new products as their A?100 excess they charge per claim is ludecrious. They depreciate your valuables heavily so you get sweet f all back. The day before the move I had a different guy taking my furniture apart. When I say taking apart this is a very loose term as it was not taken completely apart. Then on moving day I had a different guy with another guy. When it came to finally puting things together they had lost parts unbeknownst to me and they just used tape to stick the base unit of my bed together! Sorting out their stupidity took over 2 months of back and forth emails. Trying to speak to "somebody of importance" was virtually impossible as they were either in a meeting or busy or not in. Never ever use this company you will regret every pound you give to them.

  • Airra Amorado

    Twickenham

    25/03/2018

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    The team was very professional and nice. They helped us move our furnitures orderly and carefully.

  • Keith Bott

    Southall

    24/03/2018

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    Very polite and hard working guys who did the move which involved a lot of up and down stairs as flat on 1st floor and no lift.

  • Beff Read

    London North

    21/03/2018

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    very good

  • Jenny Schulz

    London North

    17/03/2018

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    Arrived a bit late but did do all the work in the 2 hrs

  • Charles Fernandez

    London North

    15/03/2018

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    Great service very helpful indeed

  • Carlie Cook

    London South East

    4/03/2018

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    The Men who helped with my move were fantastic they done all the heavy lifting I didn't have to do a thing! they were so polite and helpful.
    I highly recommend them if you are moving. I found the price great considering I didn't have a lift in the first place but did in the second.

  • Melanie Charman

    Kingston-Upon-Thames

    28/02/2018

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    Great service from packing to delivery. Guys were very polite and helpful. Would recommend this company and will use again in the future.

  • Edward Gaze

    London East Central

    24/02/2018

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    Very good service.

  • Christine Ross

    London East

    23/02/2018

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    Three men booked, one turned up! Had to chase several times, no one from the company would call me back. They clearly had not booked the correct number of men so we're scrabbling around to find more men. Customer service appealing. The one guy who turned up was brilliant, eventually two more appeared after all my calls. This delayed my leaving the property. To date have not had any communication from the company to offer any excuses/explanation. Made a stressful day harder. Could not fault the workers just the management!!

  • Panagiotis Fotaris

    London South East

    14/02/2018

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    Great service, friendly people, well-organised. Recommended.

  • Michael

    London South West

    12/02/2018

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    Nice guys but we thought a little bit less careful than other (more expensive movers). No frills but got the job done and nothing damaged.

  • Vivienne Lenadd

    London East

    11/02/2018

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    Professional. Punctual. Friendly. Effecient

  • Rasa Sabalionyte

    London East

    31/01/2018

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    Great service. Very efficient

  • Alana Gray

    London East

    27/01/2018

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    Terrible company to use - avoid. Unprofessional packers and removal people who damaged items and a customer service team that was incredibly difficult to get hold of on the day.

  • Margaret Murphy

    London East

    26/01/2018

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    I recommend Moving Home company as overall it was a good experience. The office assistants were professional during my dealings with them. As agreed, boxes were dropped off as expected a few days before the move and on moving day they arrived within the timeframe I'd been given.

    Mo and his assistant were professional and very helpful during the move. The only thing that I didn't appreciate was that Mo alluded to the fact that as I had a few more boxes than planned this would cause extra charges "for weight". In order to compensate for this I tipped heavily but have since found out that this company work on the basis of hours taken for the move, nothing to do with weight. At this time Mo mentioned that I shouldn't tip in front of his workmate...
    The move took longer than planned and they brought me to a cashpoint rather than allow me to settle it with the office on the next working day. I didn't appreciate this during such a stressful time.

    Book this company for a professional job but I recommend that payments should only go through the office.

  • Amy Schmidt

    London North West

    13/01/2018

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    I have used this company twice now for moves within London and highly recommend them. The staff are friendly, quick and careful, both moves have gone without a hitch, and they charge reasonable rates. I will certainly be using them again.

  • Joanna Gilroy

    Kingston-Upon-Thames

    6/01/2018

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    A very professional service with a very pleasant and efficient team.

  • Pamela Roop

    London South East

    2/01/2018

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    Initial pleased that they could move me on the same day I had to book. Unfortunately due to the driver losing vehicle key whilst loading the van my belongings had to go into over night storage as they could not make the deadline for the lock up plus incurred additional charges for delivery the next day.

  • Robert Evans

    London South East

    30/12/2017

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    All good!

  • Neil Startin

    London North

    25/12/2017

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    Sorry but wouldna??t recommend. Very poor communication throughout and lack of proper organisation and resourcing on the packing and moving days made for a rather unpleasant experience overall.

    There was no point of contact and no one seemed to be in charge of the move which led to a disorganised and stressful event for us and for their staff.

    Moving vehicles turned up a day before expected and packers and loaders seemed to turn up as and when (not their fault, blame operations). No one could tell us what was going on or when things were supposed to be happening. We were due to leave the house and move the evening of the second day but we were forced to cancel our hotel and change our moving plans as the packing and loading was behind schedule. This could have been avoided with better communication, organisation and resourcing.

    Their staff worked hard but were under pressure and therefore were stesssed which led to them not being as careful with our possessions as we would have hoped and expected.

    We paid a few thousand pounds for the move & ultimately didna??t get the service that we paid for. I cana??t recommend to them enough the need to communicate & resource properly.

  • Sarah O'callaghan

    London South West

    22/12/2017

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    The two guys that came to do my move were fantastic. They worked so hard and didn't stop for a moment until the job was done. Finished under the 2 hours so i didn't have to be charged any extra which i immensely appreciated. Great service all round.

  • Sue Wilkinson

    London North

    21/12/2017

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    The team we had on moving day worked really hard and were cheerful and helpful throughout and we were v happy with them. However dona??t believe the sales pitch about the care they will take with packing. Some of our packing was excellent but some of it was poor (done by a different team member) so some nice glasses and a bedside lamp were broken that could have been avoided; overall though things arrived OK. Stand over them when they are packing things you really care about or take yourself in the car - some garden plants got lost in transit and I wish Ia??d taken them myself. Overall, customer service and value for money good.

  • Elena Tchaikovsky

    London West

    19/12/2017

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    I has a very good service from Moving Home Company, London.
    My move was small, but logistically complicated, from Scotland. I have to admit that the Customer Service of "Moving Home" (out of 6 other companies) was the best - Lewis Rance. He listened to my needs, and accommodated my requests, giving me the best price possible.
    The move itself was smooth, timing agreed, the crew (Yakub Zadran and Bruno Alves Lopes) - cheerful, polite and helpful. Operations department is reachable. What else one possibly need?
    Highly recommend.

  • Lisa

    London East

    17/12/2017

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    They were really helpful and fast. They also gave us almost a month's free storage since we had to wait to complete on the place we're moving into.

  • Michael Wilmshurst

    London South West

    16/12/2017

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    Choosing this company was the worst mistake I've made,TOTAL DISASTER, it was booked for 30th Nov at 8am due to no electric in basement property and they booked it as first job of the day for that reason. They arrived at 4.50pm and the property was PITCH BLACK the 2 men did the move using the torch on the phone! a number of the belongings were left behind in the flat. I rang the company about this and they wanted to book it as another moving day to collect items they missed but would charge as another move even though they accepted full responsibility for coming at this time but it was too late as the key was handed back. I cannot believe this happened and now these items need replacing so it worked out to be a very expensive mistake choosing this company!!!

  • David Cahill Roots

    London South East

    10/11/2017

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    Great stuff.

  • Teresa Cosgrove

    London East

    5/11/2017

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    It was a long time before I could confirm the moving date and there were various changes I needed to make to the original arrangements but all went smoothly. The house and contents were carefully and efficiently packed and the removal went smoothly. The removal team were punctual, friendly, courteous and efficient . I was very happy with the company

  • Hana

    London South East

    26/10/2017

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    They were excellent. Best spent money ever. Highly recommend.

  • Daniel Keshav

    London South East

    5/10/2017

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    Two day move took three. Ended up in breach of contract for the property we had sold and sleeping on the floor with two young children in our new house. Terrible!

  • Syed Ali

    London East

    15/08/2017

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    Absolutely terrible company, avoid at all costs. I paid A?800 for a 2 bed flat move to across the road, 2 mins walk/drive. Including dismantling and reassembling furniture. I thought these were a reputable company. But the way they have operated their business by taking 2 movers off of my job (which I paid for substantially) to make more money on another job - is utterly disgraceful.
    They took 2 full days to complete my move!!! Unbelievable.
    Beware of this cowboy company and use at your own peril. I tried contacting their management to complain but was asked to send an email to a customer service email address. I looked online and there is no details.
    This is a sub standard company. You will be better off booking a man with a van. I cannot express how frustrated and angry I am with how this company conducts their business by ripping off people to maximise their daily jobs intake. To add more stress, they damaged my 3 door mirror panelled wardrobe - I am now trying to go through their Insurance to seek replacement.

  • Usha Varu

    London East

    5/08/2017

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    I have Movin Home twice now, the guys are polite, hard working and nothing is a problem. I would use again and highly recommend them!

  • Teresa Marshall

    London South East

    5/08/2017

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    It was often difficult to speak to the person who knew what was happening. it was also difficult to get confirmation of the time of the drivers arrival on the day. It was confirmed at 11.30 and then I was told they were coming at 8.30 but in fact they came at 7.30. However when they came they were very good and worked very hard to complete the job as soon as possible.

  • Ash Sharma

    London South East

    4/08/2017

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    Excellent experience throughout. From the initial survey through to completion of the move, everyone at the company was professional friendly and extremely helpful. And very good value for money.
    Thoroughly recommended.

    Response:
    Thank you for reviewing your service with us at Moving Home Company. Customer satisfaction is very important to us, so we're very happy to know that we've met your standards. Please consider us for any future removal services you may require.
  • Peter Curtis

    London North

    31/07/2017

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    Very good guys, worked very hard. Packed everything neatly and well but could have taken a bit more care protecting carpets on delivery and they did not put furniture back together. To be fair they offered but it was so late, it made no sense.

    Response:
    Thank you for reviewing your service with us at Moving Home Company. Customer satisfaction is very important to us, so we're very happy to know that we've met your standards. Please consider us for any future removal services you need.
  • Chanese Griffin

    London West

    31/07/2017

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    Diabolical execution

  • Vishal Patel

    London East

    29/07/2017

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    This company were truly amazing. From the packer spending all day and probably overtime packing all my items, to the three removal people who kindly made their way over 150 miles to take my stuff.

    Response:
    Thank you for reviewing your service with us at Moving Home Company. Customer satisfaction is very important to us, so we're very happy to know that we've met your standards. Please consider us for any future removal services you need.
  • Anonymous

    London South East

    17/07/2017

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    The company were very disorganised. I requested a 9am move and the office told me that they would be with me between 8 and 10am. The moving guys eventually turned up at 11:30am! The guys who did the moving were great, but were let down by terrible customer service from their head office.

  • Anonymous

    Harrow

    15/07/2017

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    Very professional from initial quote to moving, no issues.

    Response:
    Thank you for reviewing your service with us at Moving Home Company. Customer satisfaction is very important to us, so we're very happy to know that we've met your standards. Please consider us for any future removal services you may require.
  • Richard Coton

    London South East

    14/07/2017

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    Excellent all round service..

    Response:
    Thank you for reviewing your service with us at Moving Home Company. Customer satisfaction is very important to us, so we're very happy to know that we've met your standards. Please consider us for any future removal services you need.
  • Anonymous

    London North

    13/07/2017

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    The worst move ever! I used this company for a stress free move - far from. Company changed time - 9pm evening before hand. Was late on the day despite me saying please no later. Van broke down (okay it happens...) NO communication however. I missed a meeting due to non communication and messed up a work project. Items broken when finally arrived - was not even offered A?10 as an apology. Now going via ombudsman for assistance.Awful! Awful! Awful!

  • Pauline

    London East

    21/06/2017

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    The move went quite well, considering that the guys had to park in the middle of the road because one of our neighbours cars was obstructing the lorry.
    It poured with rain the whole time that it took to move - what a day! Anyway, the guys were great.
    The next day, they arrived bright and early to move us into our bungalow and they even put together 2 beds and plumbed in the washing machine and dishwasher.
    I would definitely recommend.

    Response:
    Thank you for reviewing your service with us at Moving Home Company. Customer satisfaction is very important to us, so we're very happy to know that we've met your standards. Please consider us for any future removal services you need.
  • Carlos

    London North

    16/06/2017

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    Unprofessional, underresourced amd expensive. Avoid at all costs!

  • Nadine Langford

    London South East

    9/06/2017

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    I gave an initial assessment of what I had to move over the phone but then realised I had more stuff than I thought. Moving Home Co sent a surveyor around to make an assessment and he prepared a revised quote. When my removers turned up, they didn't have the details of the revised quote so were totally unprepared. I ended up paying double because I was on an hourly rate. One of the movers worked hard, the other was really slow and lazy. I would not use again or recommend them.

  • Nick Burford

    Southall

    1/06/2017

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    Good service and very helpful.

    Response:
    Thank you for reviewing your service with us at Moving Home Company. Customer satisfaction is very important to us, so we're very happy to know that we've met your standards. Please consider us for any future removal services you need.
    Happy Movers

    Our Happy Movers feature highlights our many satisfied customers who received not only great service from Compare My Move but our removal partners too. Here we showcase Elayn's moving experience. When Elayn was downsizing in December, she needed a London-based company available to assist with her move. Thankfully, Moving Home Company was the perfect fit.

    Elayn O'Neill

    “They were really hard working, really polite and really respectful. They listened to any concerns that we had and we just all got along on the day.”

    read more
    More Information

    Areas Covered

    Bromley (BR), Croydon (CR), Dartford (DA), London East (E), London East Central (EC), London North (N), London North West (NW), London South East (SE), London South West (SW), Twickenham (TW), London West (W), London West Central (WC)

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