Moving Home Company

Moving Home Company

London
Great
based on 105 reviews
member since April 2014
leave a review
Overview

Your moving journey has yet to begin!

Conveyancing

Get connected with up to 4 regulated conveyancers to save time and money.

Compare Conveyancers

Surveying

Get matched with up to 5 RICS accredited surveyors to save on your property survey.

Compare Surveyors

Removals

Get matched with up to 6 removal companies to save on your move.

Compare Movers

Packing Boxes

Save 10% on high-quality, strong boxes to help with your move.

Shop Now
Reviews & Ratings
Customer Reviews
  • Tim

    London

    13/11/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    I would recommend the company, good communication before move on the day on time, no breakages, polite helpfull, and at a resonable cost,

  • Elizabeth Ryan

    London

    11/10/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Excellent service!
    I used them to also put my belongings in to storage and deliver them back to me 6 weeks later. Everything was very smooth and the price was incredibly reasonable.
    I would definitely recommend them to friends and use them again.

  • Marian Spon

    London

    11/10/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The guys worked extremely hard and were friendly and helpful!

  • Julia

    London

    23/09/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Very good service. They were easy to deal with from the outset, professional all the way through and efficient on the day. We opted at the 11th hour to have the full packing service which was the best decision we ever made. They sent one person out the day before who packed up our entire flat. No breakages from his packing. Overall the most stress-free move we could have hoped for. I would definitely recommend this company.

  • Ian Dudley

    Purley

    5/08/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The vehicle had seen better day's and had no logo on it , but the removal team were great and worked well on both days . Thank you guys.

  • Grazyna Dembinska

    London

    28/06/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Move went smoothly and efficiently. very happy customers here

  • Karen Sweeney

    London

    6/06/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    This was a 2 day move, on day one they arrived as expected to load up. On day 2 they delivered our belongings to our new home. The removal guys worked none stop, some of the wardrobes are very heavy and they got them up the stairs with no damage to decor or the wardrobes, they were very friendly and helpful. I also liaised with office staff on several occasions and found them to be very friendly and helpful.

  • Ayan Ray

    South Croydon

    3/06/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Absolulety perfect and very cost effective. No other removal company could compete at this reasonable price. I did a lot of research and spoke to several removal companies.

  • John Kerfoot

    Carshalton

    14/04/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Efficient, friendly with no request being too much trouble. I wouldn't hesitate to recommend them or use them again.

  • Jean-Medard Madama

    Richmond

    10/01/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Very good response and service delivery.

  • R Patel

    London

    28/12/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Good guys, on time, experienced

  • Malcolm Ambrosini

    London

    28/12/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The guys have been super quick and nothing has been broken.
    Highly recommended

  • Joanne Addleton

    London

    23/12/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Our last minute move went smoothly thanks to the great guys who moved our stuff. Thank you! Really nice and very professional!

  • Katie Milkins

    Sutton

    22/12/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The two men were lovely, polite and worked so hard. Could not fault them.

  • Matthew Beale

    London

    30/11/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    I had a move with some time in storage with this company. They were excellent throughout. The customer service was exceptional and the guys who did the move were really friendly and worked non stop to get the move sorted as quickly and pain free as possible. I highly recommend MHC. Couldn't have asked for anything more. They even helped with a bit of DIY!

  • Monika Kolarich

    London

    27/10/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Brilliant, highly recommend
    Kayleigh was super as were the movers on the day.
    Made life very easy
    Thank you

  • Jan Robinson

    London

    6/08/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Very good service. Would recommend them.

  • Georgia Templeton

    London

    3/08/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Excellent - hard working and very efficient - managed to pack everything into one van.

  • Satya Fox

    London

    16/06/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Mine was a last minute request for the following day, and everything went really well. I’m very grateful for the customer service team and the individual movers. Everyone was kind and professional.

  • Will Carver

    London

    23/05/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    These guys were brilliant. A competitive (but not the cheapest) quote, followed by courteous and efficient movers, supported by a patient customer service team. I extended my 'time in storage', asked them to find an item in an emergency within storage, and changed the dates of my final move 4 times, and they performed this politely and without complaint. And all my items turned up in one piece!

  • Pamela Tipchu

    London

    25/04/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The team that helped with the Moving were very punctual and really lovely men. They packed everything up neatly and took care of everything like it was their own.
    The move itself was speedy and the men went out of their way to help make sure everything was arranged neatly and accessible if i ever needed to take anything out of storage.

    I would strongly recommend the packing service - well worth paying the extra for the piece of mind.

  • Beff Read

    London

    21/03/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    very good

  • Charles Fernandez

    London

    15/03/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Great service very helpful indeed

  • Carlie Cook

    London

    4/03/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The Men who helped with my move were fantastic they done all the heavy lifting I didn't have to do a thing! they were so polite and helpful.
    I highly recommend them if you are moving. I found the price great considering I didn't have a lift in the first place but did in the second.

  • Melanie Charman

    Weybridge

    28/02/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Great service from packing to delivery. Guys were very polite and helpful. Would recommend this company and will use again in the future.

  • Panagiotis Fotaris

    London

    14/02/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Great service, friendly people, well-organised. Recommended.

  • Vivienne Lenadd

    London

    11/02/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Professional. Punctual. Friendly. Effecient

  • Rasa Sabalionyte

    London

    31/01/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Great service. Very efficient

  • Amy Schmidt

    London

    13/01/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    I have used this company twice now for moves within London and highly recommend them. The staff are friendly, quick and careful, both moves have gone without a hitch, and they charge reasonable rates. I will certainly be using them again.

  • Joanna Gilroy

    Epsom

    6/01/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    A very professional service with a very pleasant and efficient team.

  • Sarah O'callaghan

    London

    22/12/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The two guys that came to do my move were fantastic. They worked so hard and didn't stop for a moment until the job was done. Finished under the 2 hours so i didn't have to be charged any extra which i immensely appreciated. Great service all round.

  • Elena Tchaikovsky

    London

    19/12/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    I has a very good service from Moving Home Company, London.
    My move was small, but logistically complicated, from Scotland. I have to admit that the Customer Service of "Moving Home" (out of 6 other companies) was the best - Lewis Rance. He listened to my needs, and accommodated my requests, giving me the best price possible.
    The move itself was smooth, timing agreed, the crew (Yakub Zadran and Bruno Alves Lopes) - cheerful, polite and helpful. Operations department is reachable. What else one possibly need?
    Highly recommend.

  • Lisa

    London

    17/12/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    They were really helpful and fast. They also gave us almost a month's free storage since we had to wait to complete on the place we're moving into.

  • David Cahill Roots

    London

    10/11/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Great stuff.

  • Teresa Cosgrove

    London

    5/11/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    It was a long time before I could confirm the moving date and there were various changes I needed to make to the original arrangements but all went smoothly. The house and contents were carefully and efficiently packed and the removal went smoothly. The removal team were punctual, friendly, courteous and efficient . I was very happy with the company

  • Hana

    London

    26/10/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    They were excellent. Best spent money ever. Highly recommend.

  • Usha Varu

    London

    5/08/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    I have Movin Home twice now, the guys are polite, hard working and nothing is a problem. I would use again and highly recommend them!

  • Ash Sharma

    London

    4/08/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Excellent experience throughout. From the initial survey through to completion of the move, everyone at the company was professional friendly and extremely helpful. And very good value for money.
    Thoroughly recommended.

    Response:
    Thank you for reviewing your service with us at Moving Home Company. Customer satisfaction is very important to us, so we're very happy to know that we've met your standards. Please consider us for any future removal services you may require.
  • Vishal Patel

    London

    29/07/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    This company were truly amazing. From the packer spending all day and probably overtime packing all my items, to the three removal people who kindly made their way over 150 miles to take my stuff.

    Response:
    Thank you for reviewing your service with us at Moving Home Company. Customer satisfaction is very important to us, so we're very happy to know that we've met your standards. Please consider us for any future removal services you need.
  • Richard Coton

    London

    14/07/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Excellent all round service..

    Response:
    Thank you for reviewing your service with us at Moving Home Company. Customer satisfaction is very important to us, so we're very happy to know that we've met your standards. Please consider us for any future removal services you need.
  • Pauline

    Walthamstow

    21/06/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The move went quite well, considering that the guys had to park in the middle of the road because one of our neighbours cars was obstructing the lorry.
    It poured with rain the whole time that it took to move - what a day! Anyway, the guys were great.
    The next day, they arrived bright and early to move us into our bungalow and they even put together 2 beds and plumbed in the washing machine and dishwasher.
    I would definitely recommend.

    Response:
    Thank you for reviewing your service with us at Moving Home Company. Customer satisfaction is very important to us, so we're very happy to know that we've met your standards. Please consider us for any future removal services you need.
  • Cedric Paris

    London

    19/11/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    They came at 2 movers. One of them was taking so many break I stepped in to load the last few boxes that were taking for ever

  • James Morrison

    London

    29/05/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Great movers...professional...friendly....arrived on time and went above and beyond.

  • Kenneth Leadeham

    London

    8/05/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The lads worked really hard thank you very much and appreciated.i would recommend this firm to anyone . Value for money thank you Mr k.leadeham

  • Mike Pickering

    London

    4/03/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Having been brought up in a forces family, I'm well versed in moving house. The Moving House Company not only met, but exceeded our expectations for a recent move from London to Cheshire.
    During the sales process we had the while process explained in detail and offered a very competitive price.
    Moving day went without a hitch. A special shout out goes to Mohammed who diligently wrapped and packed all of our precious belongings. When the HGV came to load, the whole worked quickly, but carefully to take all of our boxes and furniture down to stories and into the lorry. All of this without a hitch or scuffing the walls.
    On arrival on Cheshire, the lorry was unloaded into our new house again quickly but with great care and in a very upbeat and friendly manner.
    All round, a great service. My only criticism would be that it would have been nice to know the schedule for the day more than 24hrs before as this made final arrangements a little ad hoc on our end.
    Thank you Moving House Company

  • Anne Nikolov

    London

    28/01/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Move went smoothly, just as expected. Great communications.

  • Clarke Jones

    Twickenham

    4/12/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The two gentleman who turned up were very professional, polite and friendly. They removed the items from the flat quickly and efficiently.
    They took care of all my items. When at the storage company they put all the items in my storage unit as quickly and as efficiently as before. They must be Tetris master's with the way they packed the unit making best use of the space.
    Quite simply, this was the best removal experience I have had so far. Would recommend to others.

  • John Retzepis

    London

    4/11/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Very nice people and experienced

  • Balazs Horvath

    London

    7/09/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Great customer service. Packed well. Could improve communication between departments but overall great customer experience

    Response:
    Dear Mr Horvath,Thank you for the feedback, we very much appreciate it. We have taken the notes you have provided, and we will look into improving our cross department communications. These will be presented during an inter-departmental meeting as a part of our statistics analysis.We will also pass on the feedback you left regarding your packing team on to the members who completed that part of the service.Please consider us for any future removals that you may have!
  • Ibrahim Sbeih

    London

    10/08/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Great Staff, they keep their head down and mind their business,,, very comfortable and trust worth

  • Edward Gaze

    London

    24/02/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Very good service.

  • Robert Evans

    London

    30/12/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    All good!

  • Nick Burford

    Uxbridge

    1/06/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Good service and very helpful.

    Response:
    Thank you for reviewing your service with us at Moving Home Company. Customer satisfaction is very important to us, so we're very happy to know that we've met your standards. Please consider us for any future removal services you need.
  • Martha Mills

    London

    4/03/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Quite pricey but really efficient and the staff on the day were super polite and really helpful, going above and beyond. I would have given full marks if I had been able to have them arrive at my requested morning/afternoon slots but apparently logistics prevented that.

  • Jules

    London

    9/02/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    They were super on time and very quick lloading and unloading everything!

  • Alexandra Hening

    London

    3/01/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Team was there on time. They were very flexible as we had to reschedule/ delay our moving and they didn’t charge us any extra for it and we ask for any additional move, it s at a cheaper rate.

  • Zoe Decouto

    London

    26/12/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Great removal guys, really efficient and caring. Thank you!

  • Deanne Attreed

    London

    18/12/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Good service and value for money overall. I had to keep nudging them for confirmation of booking and logistics details on the day but very helpful and professional once you get to speak to them. The removal men themselves were great although I think 3 men rather than 2 would have been quicker (not the men's fault!) as it took 4-5 hours to load my 1 bed flat onto the van.

  • Antony Randle

    London

    14/12/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    I was surprised, on the day set for moving out (when my stuff was to be put into storage) that there were only two operatives to pack up and load all my stuff, clearly not enough to ensure it would all be done by the time my buyer was expecting me to be out. After a call this was rectified, with three further people turning up by midday and everything was completed by 5, still quite a bit later than I had expected. Ultimately this didn't inconvenience me but I did get some hassle from the buyer.

  • Mrs Louisa J Terry

    London

    15/11/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Very friendly and helpful guys turned up on time and left later than anticipated - on the whole very happy with out move.

  • Keith Bott

    Uxbridge

    24/03/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Very polite and hard working guys who did the move which involved a lot of up and down stairs as flat on 1st floor and no lift.

  • Jenny Schulz

    London

    17/03/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Arrived a bit late but did do all the work in the 2 hrs

  • Margaret Murphy

    London

    26/01/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    I recommend Moving Home company as overall it was a good experience. The office assistants were professional during my dealings with them. As agreed, boxes were dropped off as expected a few days before the move and on moving day they arrived within the timeframe I'd been given.

    Mo and his assistant were professional and very helpful during the move. The only thing that I didn't appreciate was that Mo alluded to the fact that as I had a few more boxes than planned this would cause extra charges "for weight". In order to compensate for this I tipped heavily but have since found out that this company work on the basis of hours taken for the move, nothing to do with weight. At this time Mo mentioned that I shouldn't tip in front of his workmate...
    The move took longer than planned and they brought me to a cashpoint rather than allow me to settle it with the office on the next working day. I didn't appreciate this during such a stressful time.

    Book this company for a professional job but I recommend that payments should only go through the office.

  • Peter Curtis

    London

    31/07/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Very good guys, worked very hard. Packed everything neatly and well but could have taken a bit more care protecting carpets on delivery and they did not put furniture back together. To be fair they offered but it was so late, it made no sense.

    Response:
    Thank you for reviewing your service with us at Moving Home Company. Customer satisfaction is very important to us, so we're very happy to know that we've met your standards. Please consider us for any future removal services you need.
  • Aurélien Boillat

    London

    26/01/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Agreeing the moving day was straightforward enough, but it was quite difficult to get a response on the more detailed arrangements (for example when the boxes were being dropped off, what time the removals were arriving etc). This made it difficult to arrange my check out with my landlord.
    On the day, the men were polite and worked quickly to get the removal done, with only a few minor scratches to my desk.

  • Andrew Bovell

    London

    18/05/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Turned up over an hour late , but they called to advise .

  • Airra Amorado

    Staines-Upon-Thames

    25/03/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The team was very professional and nice. They helped us move our furnitures orderly and carefully.

  • Michael

    London

    12/02/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Nice guys but we thought a little bit less careful than other (more expensive movers). No frills but got the job done and nothing damaged.

  • Bethany Brain

    London

    17/08/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Our contract said that all items would arrive within 2 weeks. 3 and a half weeks have passed and we are yet to receive our possessions. This has made it extremely difficult to get organised in our new home and complete everything we need to with our move.

  • Stewart Unger

    London

    7/07/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Apart from the fact they arrived late, everything went fine. No broken items, no problems and the guys were good and fast.

  • Laurent Vachoux

    London

    10/04/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Two great guys willing to help during my move, but unfortunately a few items got damaged and dirty; the bed's upholstery was not correctly protected and became very dirty, which is rather annoying.

  • Sue Wilkinson

    London

    21/12/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The team we had on moving day worked really hard and were cheerful and helpful throughout and we were v happy with them. However don’t believe the sales pitch about the care they will take with packing. Some of our packing was excellent but some of it was poor (done by a different team member) so some nice glasses and a bedside lamp were broken that could have been avoided; overall though things arrived OK. Stand over them when they are packing things you really care about or take yourself in the car - some garden plants got lost in transit and I wish I’d taken them myself. Overall, customer service and value for money good.

  • Teresa Marshall

    London

    5/08/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    It was often difficult to speak to the person who knew what was happening. it was also difficult to get confirmation of the time of the drivers arrival on the day. It was confirmed at 11.30 and then I was told they were coming at 8.30 but in fact they came at 7.30. However when they came they were very good and worked very hard to complete the job as soon as possible.

  • Anonymous

    Harrow

    15/07/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Very professional from initial quote to moving, no issues.

    Response:
    Thank you for reviewing your service with us at Moving Home Company. Customer satisfaction is very important to us, so we're very happy to know that we've met your standards. Please consider us for any future removal services you may require.
  • Louise Toler

    London

    21/12/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Great communication before the day but damaged some items and the house on the day.

  • Cédric Magnin

    London

    10/06/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    On the day before the move, they were late to confirm when they would come the next day, which is stressful. I had to call 4 times to get a time of arrival.
    On the day, the movers took 13 hours to move one Luton van of stuff over 2 miles. It seemed like forever. They were not super careful. They broke nothing but they scratched a few things.
    Also the "boss" keeps joking about a potential tip, which is really annoying. If only he worked hard, but nope, he spent a lot of time chatting with me and pretending to move boxes in the van.
    Won't use again.

  • Maxine Marshall

    London

    8/03/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    On the day the movers were fantastic. In saying that after sales service was terrible. I am still waiting to hear back aboutbox pick up, which they have a deposit for. Some clithesboxes were in bad condition

  • Camilla Down

    London

    24/09/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The two removal men were fabulous. So friendly and helpful. I could not have asked for more. Sam Douglass in the customer service team was also very helpful and professional. But I also had to deal with one of his colleagues whose service was absolutely appalling. I called to enquire about an alternative slot. (There was not a suitable one). She changed my appointment against my specific request that I keep my originally scheduled appointment and then proceeded to blame me, then her colleagues and then their systems for the change. She was unable or unwilling to try and rectify her mistake so I lost my moving slot the day before my scheduled move. I asked to be called back by her manager (as he was not in the office at the time) and no one ever called. I found the whole experience really frustrating and I did not appreciate being called a liar.

  • Malgorzata Zwiefka

    London

    12/07/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Huge delays and I wasn’t able to pick the time when I want to moce. However the driver was really nice and we managed to do the whole move in 2h so it was good rate - they charge min.2h and each new extra, which can be stressful if there is traffic. Mixed feelings really.

    Response:
    Dear Ms Zwiefka,We're very sorry that the experience you had with us did not exceed your expectations, and we'd like to thank you for the constructive feedback you have given us.With our hourly rate services, we offer an AM (Approximately 9AM) and a PM (Approximately 2PM) arrival times; this can fluctuate slightly depending on a variety of factors, but this is the basis that we use when allocating the time slots for this service.However, in light of the feedback you have given us, we will be looking at the way the current hourly rate service is handled, and your feedback will be used as a part of an analysis of this particular service so we can continue to improve it.Please accept our sincerest apologies for any inconvenience caused, and we hope that you consider us for any future removal services you may require.
  • Jose Alves

    London

    29/06/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The people that came in were great and moved everything they could on time. The problem was one sofa that they couldn’t dismantle as the office didn’t authorise. Expected a call from the company to re arrange the move but never heard back

  • Paul Alp

    London

    24/04/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    They quoted the job to be a certain price which I thought was fair and achieveable in the time they alloted but on the day the movers took twice aslong and even asked me to slow down and in the end it cost me double the amount. I would very much prefered I had not been quoted a false amount and instead a realisitc. Will not recomend or use again because of this.

  • Sam Jones

    Banstead

    11/10/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Arrived later than the two hour arrival window that they had initially provided. Did not supply the level of staff that was required for the job. Items were badly packed and therefere damaged. Company was triple booked according to the staff that did turn up for the job. Did not have large enough vehicles for the job. Result was that they unloaded the last box off the van at 2130hrs on a house to house move with a distance between the two locations of 2 kilometres. I would not recommend this company.

  • Jon Shippen

    London

    1/05/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The pre-move experience was very good. The moving days were a joke. The staff were friendly but there weren't nearly enough of them for the size of the move (3 people most of the day, then one more at 5:30 and another two at 6:30) and the lorry they initially sent was full by lunchtime. Packers finished what they could around 9:30pm and had to finish loading the final load two days later. It was a late booking, but the company asked us to change days to fit with their availability, which we did, so it should never have been like this. The packers also just shoved things in a box by the end and so we've had breakages as a result of heavy things being put in with breakables without protection.

  • Anonymous

    London

    17/07/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The company were very disorganised. I requested a 9am move and the office told me that they would be with me between 8 and 10am. The moving guys eventually turned up at 11:30am! The guys who did the moving were great, but were let down by terrible customer service from their head office.

  • Josceline Anson

    London

    9/02/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Broken furniture and terrible customer service.
    Very pushy sales team who harassed me until I booked, then once I had booked were extremely unresponsive with regard to any questions about the logistics of the day. I ended up desperately phoning 6pm the night before the move to try and find out what time the removal men were coming and to have any information.
    The removal men were very good on the day, moved quickly and were very courteous and personable. However, I had a glass dressing table which I had pointed out to each of the removal men as being fragile, and had insured on the insurance policy beforehand for £1000, which ended up being smashed.
    I called the agency the next day and filled out all their forms and it has now been three weeks and I still have had no response.
    I chased them three times and eventually got a curt reply saying it was in hand and I just had to wait.
    I would not recommend this company, which is a shame as the removal men on the day were very good.

  • Christine Ross

    London

    23/02/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Three men booked, one turned up! Had to chase several times, no one from the company would call me back. They clearly had not booked the correct number of men so we're scrabbling around to find more men. Customer service appealing. The one guy who turned up was brilliant, eventually two more appeared after all my calls. This delayed my leaving the property. To date have not had any communication from the company to offer any excuses/explanation. Made a stressful day harder. Could not fault the workers just the management!!

  • Chanese Griffin

    London

    31/07/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Diabolical execution

  • Nadine Langford

    London

    9/06/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    I gave an initial assessment of what I had to move over the phone but then realised I had more stuff than I thought. Moving Home Co sent a surveyor around to make an assessment and he prepared a revised quote. When my removers turned up, they didn't have the details of the revised quote so were totally unprepared. I ended up paying double because I was on an hourly rate. One of the movers worked hard, the other was really slow and lazy. I would not use again or recommend them.

  • Amy Rex

    London

    17/09/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    My move totaled in 6 hours and I did a bank transfer for £252 that evening as I was not briefed that I would be expected to have cash on my person for extra time.
    As I had been dealing directly with the company and providing my card details for a secure payment over the phone I was shocked by the extremely rude manner the 'manager' of you company spoke to me over the phone. He shouted at me for about 30 minutes when I expressed that I wasn't told to have cash. I expected to deal with the payments in the same way that I had dealt with them with your company before, getting an invoice and paying in a secure manner.
    Your 'manager' was talking to me on his personal phone shouting at me to give my credit card details and made the situation very uncomfortable and unprofessional. Only after all this yelling did he say I could make a bank transfer which I promptly did as this is a safe exchange.
    I think his telephone manner is DISGUSTING and I know that this man should NEVER be allowed to speak to customers EVER if you would like repeat business.

  • Neil Startin

    London

    25/12/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Sorry but wouldn’t recommend. Very poor communication throughout and lack of proper organisation and resourcing on the packing and moving days made for a rather unpleasant experience overall.
    There was no point of contact and no one seemed to be in charge of the move which led to a disorganised and stressful event for us and for their staff.
    Moving vehicles turned up a day before expected and packers and loaders seemed to turn up as and when (not their fault, blame operations). No one could tell us what was going on or when things were supposed to be happening. We were due to leave the house and move the evening of the second day but we were forced to cancel our hotel and change our moving plans as the packing and loading was behind schedule. This could have been avoided with better communication, organisation and resourcing.
    Their staff worked hard but were under pressure and therefore were stesssed which led to them not being as careful with our possessions as we would have hoped and expected.
    We paid a few thousand pounds for the move & ultimately didn’t get the service that we paid for. I can’t recommend to them enough the need to communicate & resource properly.

  • Kas Shackleford

    Twickenham

    28/09/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Very poor disorganised customer service. The company failed to book a parking permit which we fortunately were able to organise ourselves the day before. After having a full survey on our contents to be moved the van they used couldn’t fit all our contents in and we didn’t even have an acknowledgement or apology from the company. Very over priced service for poor quality. The company added stress to an already stressful event.

  • Ray Macsweeney

    London

    21/01/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Incredibly poor customer service. I was told I would be called the day before packing was to begin with specifics about what to expect. No one called until late evening the day before the packing.
    Their advice about what to expect (and when) was poor quality.
    On the pack day, the packer arrived late (2 hours later than expected). No inventory of items moved was taken. No inventory of what went into what box. I was (politely) asked to leave them alone and let them get on with it.
    On the move day, there were two moving vans.
    The first. No one contacted me to let me know this. No one at customer services was available to take or respond to a call. I eventually managed to get in touch with the driver of the van who asked his manager to call me. I didn't get an update on where my possessions were and what was being done until late in the evening. The van would deliver my stuff the next day.
    When it arrived, the packers unpacked the van and prepared to leave despite my having ordered an unpack service.
    The second van was also delayed (no clear reason given), and did not turn up until c 530pm on move day (having left our old home at midday and it being a one hour drive away).

  • Francois Raulier

    London

    9/01/2019

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    This was not a good experience. I had just completed a move from Moscow to London that had gone perfectly smoothly, so the disaster of this second move from London to Scotland came as a shock.
    Prior to the move, I provided detailed information on what had to be transported, including pictures of a storage unit that was to be emptied. They estimated the volume of the storage unit incorrectly but on the day it all fit in the vehicle they had sent (just). The vehicle was, however, impounded in Carlisle for being overweight. It was only at this point that the incorrect volume became an issue and I was asked to pay an extra £500 to help fix it. I did, and the delivery was promised for 19/12 (originally planned for 15/12). The replacement vehicle then apparently "broke down" and I was told my delivery would only happen in the New Year. I was not taken in by this, but there was nothing I could do. On 02/01 I asked when the delivery would come, saying that I could meet it any day, except the 7th. I was advised it would the 6th, so no problem. I then got another email saying that, after all, it would be the 7th, the ONE day I had specifically said did not work.
    Not a word of apology.

  • Natalia

    London

    24/10/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    I booked my removal from London to Spain. They guaranteed delivery within 10 days, which was the only reason I agreed to the delivery (as it's already a bit on the expensive side at £690 for a very small move). The delivery took three weeks. I lost a client over this as I needed my computer to work. After numerous emails and phone calls they've ignored my complaints and have refused to reimburse me for the hassle and stress caused. I would recommend everyone avoid this company at all costs, there are many other more professional options out there.

  • Igor Persidskiy

    London

    19/10/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    They broke many things diring the move. Their team used teeth to cut parcel tapes. Very slow and awful service. We are going to sue the for the damage. Stay away. Complete waste of money and time.

  • Federica Piazza

    London

    9/09/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    I booked their service one month in advance pre-paying to ensure everything would run smoothly on my moving day. However on the day of the move they changed schedule various times, and did not keep me informed. So, I opted for calling an emergency removal operator. They refunded the money but that does not compensate for the stress and inconvenience they have caused me.

  • Andy

    London

    27/08/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The two gentlemen that helped me move were fantastic, very professional and efficient. However, the treatment from the company head office was terrible. I originally booked for a 9am move which was extremely important to me, however the day before moving I was told that it would be delayed until midday. The removal men didnt eventually arrive until 4pm. Whilst they explained their reasoning, I as the customer was the one that suffered, felt badly let down and offered no financial compensation. Based on this, I would not recommend or use this company again.

  • Graham Micallef

    London

    9/04/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    This was the worst experience ever, I would never ever use this company again even if they were the last removal company on earth. The extra insurance they offer is only good for BRAND new products as their £100 excess they charge per claim is ludecrious. They depreciate your valuables heavily so you get sweet f all back. The day before the move I had a different guy taking my furniture apart. When I say taking apart this is a very loose term as it was not taken completely apart. Then on moving day I had a different guy with another guy. When it came to finally puting things together they had lost parts unbeknownst to me and they just used tape to stick the base unit of my bed together! Sorting out their stupidity took over 2 months of back and forth emails. Trying to speak to "somebody of importance" was virtually impossible as they were either in a meeting or busy or not in. Never ever use this company you will regret every pound you give to them.

  • Alana Gray

    London

    27/01/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Terrible company to use - avoid. Unprofessional packers and removal people who damaged items and a customer service team that was incredibly difficult to get hold of on the day.

  • Pamela Roop

    London

    2/01/2018

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Initial pleased that they could move me on the same day I had to book. Unfortunately due to the driver losing vehicle key whilst loading the van my belongings had to go into over night storage as they could not make the deadline for the lock up plus incurred additional charges for delivery the next day.

  • Michael Wilmshurst

    London

    16/12/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Choosing this company was the worst mistake I've made,TOTAL DISASTER, it was booked for 30th Nov at 8am due to no electric in basement property and they booked it as first job of the day for that reason. They arrived at 4.50pm and the property was PITCH BLACK the 2 men did the move using the torch on the phone! a number of the belongings were left behind in the flat. I rang the company about this and they wanted to book it as another moving day to collect items they missed but would charge as another move even though they accepted full responsibility for coming at this time but it was too late as the key was handed back. I cannot believe this happened and now these items need replacing so it worked out to be a very expensive mistake choosing this company!!!

  • Daniel Keshav

    London

    5/10/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Two day move took three. Ended up in breach of contract for the property we had sold and sleeping on the floor with two young children in our new house. Terrible!

  • Syed Ali

    London

    15/08/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Absolutely terrible company, avoid at all costs. I paid £800 for a 2 bed flat move to across the road, 2 mins walk/drive. Including dismantling and reassembling furniture. I thought these were a reputable company. But the way they have operated their business by taking 2 movers off of my job (which I paid for substantially) to make more money on another job - is utterly disgraceful.
    They took 2 full days to complete my move!!! Unbelievable.
    Beware of this cowboy company and use at your own peril. I tried contacting their management to complain but was asked to send an email to a customer service email address. I looked online and there is no details.
    This is a sub standard company. You will be better off booking a man with a van. I cannot express how frustrated and angry I am with how this company conducts their business by ripping off people to maximise their daily jobs intake. To add more stress, they damaged my 3 door mirror panelled wardrobe - I am now trying to go through their Insurance to seek replacement.

  • Anonymous

    London

    13/07/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    The worst move ever! I used this company for a stress free move - far from. Company changed time - 9pm evening before hand. Was late on the day despite me saying please no later. Van broke down (okay it happens...) NO communication however. I missed a meeting due to non communication and messed up a work project. Items broken when finally arrived - was not even offered £10 as an apology. Now going via ombudsman for assistance.Awful! Awful! Awful!

  • Carlos

    London

    16/06/2017

    Customer Service:
    Value for Money:
    Moving Day:
    Average Rating:
    Review:

    Unprofessional, underresourced amd expensive. Avoid at all costs!

    Areas Covered

    Note: Coverage may vary for international and commercial moves
    More Information

    Save Up to 70% on Removal Costs

    Save 70% off the cost of your house move today!

    Rated ‘Excellent’ on