Sunlight Removals

Sunlight Removals

London
Great
based on 14 reviews
member since March 2015
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Reviews & Ratings
Customer Reviews
  • Diana Roberts

    London

    27/09/2019

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    Very well run company, competitively priced. Wonderfully polite & hardworking. Nothing was too much trouble for them.

  • Nicola

    London

    19/09/2019

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    We used Sunlight Removals for our 2 bed house move. They were really helpful from start to finish. We had full packing service the day before the move and Steve worked quickly and efficiently and accommodated working around our young baby and his naps. On the day the guys were great and all our stuff was treated carefully and arrived in perfect condition. We also chose the end of tenancy cleaning service and the flat was spotless. Overall extremely happy with Sunlight Removals.

  • James Godwin

    Orpington

    16/06/2019

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    The guys turned up on time and got straight to it. Move went better than expected even with bad weather. The guys were very friendly and helpful even with the job of moving our tricky large wardrobes. Have recommended them to a friend who also had a great experience.

    Response:
    Dear James,We are glad to know you are happy with services provide by our team and that everything went well!We strive to offer a top quality service and will continue to work hard to achieve this goal in each and every job we undertake.Thank you so Much for Recommending us to your friend i believe he will recommend us too he was very happy with service. we wish you all the best hope to see you again in future.
  • Nathan Holloway

    London

    10/01/2019

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    Reliable and trustworthy and really nice! We moved from a 2 bed ground floor and they did it in 2 van loads and 5 hours including dismantling a giant bed and reassembling in the new property.
    A very smooth transition.

  • Toby Palfreyman

    London

    5/08/2018

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    Guys were incredibly professional and laid back throughout the procedure from viewing the place to get a quote althe way through to dropping off the last box in the house. We were moving from London to the North East and they were extremely good value for money given the distance we moved. Would heartily recommend to all friends and family.

    Response:
    Dear Toby, Thank you so much for your beautiful words, we believe good customer service is main key to establish a good standard business. If you ever need us again feel free to contact us. We wish you all the best and I hope you find every thing good in new city at north east..
  • Lynn

    London

    26/06/2018

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    The guys who helped us move were brilliant they turned up on time and were very helpful and efficient. The dismantling service was good and well worth considering. Thanks everyone

    Response:
    Dear lyn Thank you so much for your time nice feedback a bunch of beautiful words.
  • Kelly Campbell

    London

    21/03/2019

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    Very good service and was very fast, friendly and helpful. My only disappointment was last minute charges applied as there was an hour wait for new house keys, that additional cost was not discussed before the move day. The service other than that was superb.

    Response:
    Dear Kelly, thank you so much for leaving such a nice review and confirming that team was good, fast, friendly and helpful. Sorry for disappointment to pay extra charges for an hour wait that's not been clarify to you by our surveyor but however all removals companies in UK have same term and conditions ,same rules regulation in regards of waiting because some time client doesn't even achieve keys same day we have to set price for that waiting to avoid any loss ,any customers who cant afford to pay and they moving in or moving out to rental property means not seller or buyer and don't have much money to spend we always give them 50% discount.
  • Shirish Sangle

    Beckenham

    14/12/2018

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    People were quite polite and helpful. Unfortunately there was delay in removing the stuff due to unknown reasons.

  • Niall Dosad

    London

    27/03/2019

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    So the guys who actually loaded and unloaded the van are straight up good guys. They worked hard all day and treated my stuff with care. They couldn't have done any better. However, Sami, the owner gets the business by offering promises, like 'I will 1005 be there on the day' which was simply not true. The van they brouht was a little too small so had to fill up two cars too, again this was Sami's fault not the packers. Finally, he brought in the cavalry to move in to the property but they weren't happy because they thought they were done for the day. He then demanded cash and to sign a contract. When I did, he highlighted small print that said that I should pay £60 per person per hour more. Considering he brought over an extra 4 guys this seemed a somewhat coincidence. Regardless, the movers were great, but ensure that you don't pay, until the job is done.

  • Laura Lindley

    London

    4/01/2019

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    This company was great in the booking process. Always available on the phone and friendly. On the day the team were hard working and all really friendly. However beware... we were given some ts and cs to sign mid packing - make sure you read them properly. We were delayed getting our keys and they wanted to charge us £100 per van per hour for any delayed. (It would have been £800). Upon completion of the move (they didn't end up reassembling furniture as we were so delayed getting keys), we had to negotiate and argue to not pay any extra. This made what should have been a happy moment very stressful, with my husband haggling with the manager with me on the phone to the owner. In the end we settled on £150 charge and they went away. Not a great ending to an otherwise good experience.

  • Julie Marionneau

    London

    21/03/2019

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    I had a quote for 550 and I ended up 850 pounds. Moving out was ok but they did not even mount all the furnitures not to exceed a certain time. I had to help them with my husbands to carry the boxes and mount the bed.
    I will not recommend this company that I thought initially to be more professional.

  • Turker Ahmet

    London

    11/03/2019

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    On estimate day I made it clear that I am disabled.
    Quoted one price charged £150 more.
    On estimate day was told that they would dispose of 1 item for free then was charged £30 and they left it . The council charges £10.
    On removal day they came with 5 people and after an hour 3 left leaving 2 men to carry on loading then to unpack.
    Terrible company taking advantage of people who are stressed out on removal day.

  • Electra Dimitriadou

    London

    6/01/2019

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    They promised a stress free experience. It was far from it. Very smooth talking to begin with but when things started going wrong and way off the time schedule they had promised, I started asking questions and they were rude and patronising.
    We ended up doing most of the packing ourselves although we had paid for the full packing service.
    To top it off, they wrote with permanent marker pens on my furniture.

  • Tara Mcfall

    London

    30/10/2018

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    They completely miscalculated the size of the removal van and storage unit for which I am now having to pay extra for. On the day they took a very long time to dismantle beds - an electric screwdriver would have helped matters greatly. I had to oversee everything.

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