Really efficient and hard working! incredibly flexible when it came to changing day and additional journeys! the whole team was so amazing and understanding and even came over the next day to collect all the empty boxes! Can not rate this company more highly!
Very well run company, competitively priced. Wonderfully polite & hardworking. Nothing was too much trouble for them.
We used Sunlight Removals for our 2 bed house move. They were really helpful from start to finish. We had full packing service the day before the move and Steve worked quickly and efficiently and accommodated working around our young baby and his naps. On the day the guys were great and all our stuff was treated carefully and arrived in perfect condition. We also chose the end of tenancy cleaning service and the flat was spotless. Overall extremely happy with Sunlight Removals.
The guys turned up on time and got straight to it. Move went better than expected even with bad weather. The guys were very friendly and helpful even with the job of moving our tricky large wardrobes. Have recommended them to a friend who also had a great experience.
Reliable and trustworthy and really nice! We moved from a 2 bed ground floor and they did it in 2 van loads and 5 hours including dismantling a giant bed and reassembling in the new property.
A very smooth transition.
Guys were incredibly professional and laid back throughout the procedure from viewing the place to get a quote althe way through to dropping off the last box in the house. We were moving from London to the North East and they were extremely good value for money given the distance we moved. Would heartily recommend to all friends and family.
The guys who helped us move were brilliant they turned up on time and were very helpful and efficient. The dismantling service was good and well worth considering. Thanks everyone
Very good service and was very fast, friendly and helpful. My only disappointment was last minute charges applied as there was an hour wait for new house keys, that additional cost was not discussed before the move day. The service other than that was superb.
People were quite polite and helpful. Unfortunately there was delay in removing the stuff due to unknown reasons.
So the guys who actually loaded and unloaded the van are straight up good guys. They worked hard all day and treated my stuff with care. They couldn't have done any better. However, Sami, the owner gets the business by offering promises, like 'I will 1005 be there on the day' which was simply not true. The van they brouht was a little too small so had to fill up two cars too, again this was Sami's fault not the packers. Finally, he brought in the cavalry to move in to the property but they weren't happy because they thought they were done for the day. He then demanded cash and to sign a contract. When I did, he highlighted small print that said that I should pay £60 per person per hour more. Considering he brought over an extra 4 guys this seemed a somewhat coincidence. Regardless, the movers were great, but ensure that you don't pay, until the job is done.
As with many home moves, there were last minute changes. We paid an additional £500 to accommodate this. But I wish he had told us he couldn't do the job. I had previously done a video tour so they knew what to expect but our belongings did not fit in the two vans they sent. We were asked to pay for another van.... Errr, no! The wait meant we were an hour late leaving with the new owners waiting to get in.
At the new property, reassembly of our furniture was shocking. One bed was assembled but not bolted together at all and the bolts were nowhere to be seen.
This company was great in the booking process. Always available on the phone and friendly. On the day the team were hard working and all really friendly. However beware... we were given some ts and cs to sign mid packing - make sure you read them properly. We were delayed getting our keys and they wanted to charge us £100 per van per hour for any delayed. (It would have been £800). Upon completion of the move (they didn't end up reassembling furniture as we were so delayed getting keys), we had to negotiate and argue to not pay any extra. This made what should have been a happy moment very stressful, with my husband haggling with the manager with me on the phone to the owner. In the end we settled on £150 charge and they went away. Not a great ending to an otherwise good experience.
I had a quote for 550 and I ended up 850 pounds. Moving out was ok but they did not even mount all the furnitures not to exceed a certain time. I had to help them with my husbands to carry the boxes and mount the bed.
I will not recommend this company that I thought initially to be more professional.
On estimate day I made it clear that I am disabled.
Quoted one price charged £150 more.
On estimate day was told that they would dispose of 1 item for free then was charged £30 and they left it . The council charges £10.
On removal day they came with 5 people and after an hour 3 left leaving 2 men to carry on loading then to unpack.
Terrible company taking advantage of people who are stressed out on removal day.
They promised a stress free experience. It was far from it. Very smooth talking to begin with but when things started going wrong and way off the time schedule they had promised, I started asking questions and they were rude and patronising.
We ended up doing most of the packing ourselves although we had paid for the full packing service.
To top it off, they wrote with permanent marker pens on my furniture.
They completely miscalculated the size of the removal van and storage unit for which I am now having to pay extra for. On the day they took a very long time to dismantle beds - an electric screwdriver would have helped matters greatly. I had to oversee everything.
Turned up on the day with two small Luton vans, did NOT do a full day's packing before (which was all stated on the invoice), added an extra van and man at the last moment. The manager then started adding on extra charges for overtime which was not mentioned on the invoice. They left half of my belongings at my previous address and started demanding an additional £500 after paying £1330 (the agreed price on the invoice). The men also tracked oil onto my brand new just laid carpet. I would NOT ever recommend them.
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