Watsons

Watsons

Norwich
Superb
based on 16 reviews
member since November 2019
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Reviews & Ratings
Customer Reviews
  • Ria Kirby

    Sheffield

    26/02/2021

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    Watsons were amazing!
    They kept us informed and updated on the process
    There website is really easy and clear to follow
    The report is detailed and informative yet very clear and easy to read.
    Great company

    Response:
    Dear RiaThank you for taking the time to provide us with your valuable feedback. We appreciate your comments and welcome you to our long list of satisfied and much valued customers. We always strive to exceed our customers’ expectations and meet their requirements in everything we do. Quality and excellent customer service are what distinguish Watsons from others. If there is anything else we can do for you at this time, or in the near future, please do not hesitate to get in touch. We look forward to your continued support. Kind regardsSophie Morton-Crate Client Services Manager
  • Travis Street

    Whitley Bay

    5/01/2021

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    Good price and a very detailed report. We are very pleased with the Building Survey.

    Response:
    Dear Travis Thank you for taking the time to provide us with your valuable feedback. We appreciate your comments and welcome you to our long list of satisfied and much valued customers. We always strive to exceed our customers’ expectations and meet their requirements in everything we do. Quality and excellent customer service are what distinguish Watsons from others. If there is anything else we can do for you at this time, or in the near future, please do not hesitate to get in touch. We look forward to your continued support. Kind regards Helen Vanstone Client Services Manager
  • Cherry Morgan

    Spilsby

    4/12/2020

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    Excellent detailed service. I would not hesitate to recommend this company

    Response:
    Dear CherryThank you for taking the time to provide us with your valuable feedback. We appreciate your comments and welcome you to our long list of satisfied and much valued customers. We always strive to exceed our customers’ expectations and meet their requirements in everything we do. Quality and excellent customer service are what distinguish Watsons from others. If there is anything else we can do for you at this time, or in the near future, please do not hesitate to get in touch. We look forward to your continued support.Kind regards Helen Vanstone Client Services Manager
  • Christopher Tedds

    Boston

    3/12/2020

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    Very efficient service ,had a level 2 homebuyers survey which was very thorough and detailed ,from phone call to receiving survey 10days very happy with service

    Response:
    Dear ChristopherThank you for taking the time to provide us with your valuable feedback. We appreciate your comments and welcome you to our long list of satisfied and much valued customers. We always strive to exceed our customers’ expectations and meet their requirements in everything we do. Quality and excellent customer service are what distinguish Watsons from others. If there is anything else we can do for you at this time, or in the near future, please do not hesitate to get in touch. We look forward to your continued support.Kind regards Helen Vanstone Client Services Manager
  • Janine Wong

    Hull

    2/12/2020

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    Very good communication, fast service and good price. Friendly staff

    Response:
    Dear JanineThank you for taking the time to provide us with your valuable feedback. We appreciate your comments and welcome you to our long list of satisfied and much valued customers. We always strive to exceed our customers’ expectations and meet their requirements in everything we do. Quality and excellent customer service are what distinguish Watsons from others. If there is anything else we can do for you at this time, or in the near future, please do not hesitate to get in touch. We look forward to your continued support.Kind regards Helen Vanstone Client Services Manager
  • Claire Rowland

    Consett

    27/11/2020

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    Quick service, extensive knowledge. Very pleased with the outcome.

    Response:
    Dear ClaireThank you for taking the time to provide us with your valuable feedback. We appreciate your comments and welcome you to our long list of satisfied and much valued customers. We always strive to exceed our customers’ expectations and meet their requirements in everything we do. Quality and excellent customer service are what distinguish Watsons from others. If there is anything else we can do for you at this time, or in the near future, please do not hesitate to get in touch. We look forward to your continued support. Kind regards Helen Vanstone Client Services Manager
  • Terri Morris

    Billingham

    15/11/2020

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    Customer service was faultless! communicated via email, always a prompt response to any queries I had. The actual survey was carried out promptly which was brilliant as COVID seems to be holding everything up. The report was sent via email the day after the survey was carried out. I would definitely use this company again.

    Response:
    Dear TerriThank you for taking the time to provide us with your valuable feedback. We appreciate your comments and welcome you to our long list of satisfied and much valued customers. We always strive to exceed our customers’ expectations and meet their requirements in everything we do. Quality and excellent customer service are what distinguish Watsons from others. If there is anything else we can do for you at this time, or in the near future, please do not hesitate to get in touch. We look forward to your continued support. Kind regards Helen Vanstone Client Services Manager
  • Sandie Dolben

    Scarborough

    29/10/2020

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    James was excellent in helping me book and decide on the type of survey.

    Response:
    Dear SandieThank you for taking the time to provide us with your valuable feedback. We appreciate your comments and welcome you to our long list of satisfied and much valued customers. We always strive to exceed our customers’ expectations and meet their requirements in everything we do. Quality and excellent customer service are what distinguish Watsons from others. If there is anything else we can do for you at this time, or in the near future, please do not hesitate to get in touch. We look forward to your continued support. Kind regards Helen Vanstone Client Services Manager
  • Merle Smithers

    Stowmarket

    12/10/2020

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    Ruth from Watsons was efficient , arrived on time and was correctly Covid protected .

    Response:
    Dear MerleThank you for taking the time to provide us with your valuable feedback.We appreciate your comments and welcome you to our long list of satisfied and much valued customers. We always strive to exceed our customers’ expectations and meet their requirements in everything we do.Quality and excellent customer service are what distinguish Watsons from others. If there is anything else we can do for you at this time, or in the near future, please do not hesitate to get in touch.We look forward to your continued support.Kind regardsHelen Vanstone Client Services Manager
  • Ryan Le Brun

    Downham Market

    8/10/2020

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    Slick online interface. Very response when called. Speedy survey report.

    Response:
    Dear RyanThank you for taking the time to provide us with your valuable feedback.We appreciate your comments and welcome you to our long list of satisfied and much valued customers. We always strive to exceed our customers’ expectations and meet their requirements in everything we do.Quality and excellent customer service are what distinguish Watsons from others. If there is anything else we can do for you at this time, or in the near future, please do not hesitate to get in touch.We look forward to your continued support.Kind regardsHelen Vanstone Client Services Manager
  • Anna Black

    Malton

    5/10/2020

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    Great, absolutely brilliant got the report on the day it was done.

    Response:
    Dear AnnaThank you for taking the time to provide us with your valuable feedback.We appreciate your comments and welcome you to our long list of satisfied and much valued customers. We always strive to exceed our customers’ expectations and meet their requirements in everything we do.Quality and excellent customer service are what distinguish Watsons from others. If there is anything else we can do for you at this time, or in the near future, please do not hesitate to get in touch.We look forward to your continued support.Kind regardsHelen Vanstone Client Services Manager
  • Abdul Basit Girach

    Derby

    2/10/2020

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    James Patience from Watsons Propery was very helpful. The service was professional and the survey report was sent to me the next day itself. A very happy customer!

    Response:
    Dear AbdulThank you for taking the time to provide us with your valuable feedback.We appreciate your comments and welcome you to our long list of satisfied and much valued customers. We always strive to exceed our customers’ expectations and meet their requirements in everything we do.Quality and excellent customer service are what distinguish Watsons from others. If there is anything else we can do for you at this time, or in the near future, please do not hesitate to get in touch.We look forward to your continued support.Kind regardsHelen Vanstone Client Services Manager
  • Anthony Alleyne

    Leeds

    22/07/2021

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    A very friendly and helpful service was received. The surveyor took time to explain any issues with the property and even went back to view one of the rooms at a later date as it was locked on the initial survey visit. No extra charge was levied. I would highly recommend using this service. Anthony Alleyne

    Response:
    Dear Anthony, thank you for taking the time to provide us with your valuable feedback. We appreciate your comments and welcome you to our long list of satisfied and much valued customers. We always strive to exceed our customers’ expectations and meet their requirements in everything we do. Quality and excellent customer service are what distinguish Watsons from others. If there is anything else we can do for you at this time, or in the near future, please do not hesitate to get in touch. We look forward to your continued support. Kind regards Sophie Morton-Crate Client Services Manager
  • Kenneth Wallace

    Pickering

    29/07/2021

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    I used Watsons for a level 2 survey plus valuation on the property I was purchasing. They were quick at attending the property and the next day I received a copy of the comprehensive survey and valuation - a document of over 50 pages - by email!!A hard copy of such an important document is essential and there can be no excuse for not providing one.I cannot therefore recommend this surveying company unless you have access to a good copying machine

    Response:
    Dear Kenneth,Thank you for taking the time to provide us with your valuable feedback. We are always more than happy to provide a hard copy if requested, we are trying to be a paperless office so email is our usual method.We always strive to exceed our customers’ expectations and meet their requirements in everything we do. Quality and excellent customer service are what distinguish Watsons from others.If there is anything else we can do for you at this time, or in the near future, please do not hesitate to get in touch. We look forward to your continued support.Kind regards, Sophie Morton-Crate, Customer Services Manager
  • Roger Peek

    Dereham

    3/08/2021

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    Watsons quote suggest that you watch and read RICS guides, but don't be fooled into thinking that the second choice of a Home Buyers Survey, is the same as a RICS type 2 survey, it's not.

  • Simon Bailey

    Alford

    18/01/2021

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    Online sign up process was overly complicated. It involved about 20 or so emails from the company, most badly worded & misleading. Too many stages to sign up, each stage resulting in several emails before you can proceed to the next stage.

    Response:
    Dear Mr Bailey, Thank you for talking with us on 21st January. As you're aware, after an investigation into your case it was discovered you had accidentally created two Survey Booker accounts with us, resulting in a double set of emails to your inbox. In this case, we could only rectify the issue after the issue had been highlighted to us, and we discovered the cause.We encourage all of our customers who come to us for quotes or booking online, to create an account with us to house any quotes/reports from any instructions. This gives customers access to these at all times. If you need any further clarification, please call our Client Services Hub on 01603 751577 and we would be happy to discuss any further feedback or concerns.Kind regards Helen Vanstone Client Services Manager

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