Simply Removals and Storage Ltd

Simply Removals and Storage Ltd

member since October 2019
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Reviews & Ratings
  • Chris Allt

    Bristol

    16/04/2024

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    We used Simple Removals to move from our family house. They were very friendly and courteous on the move day and the price was competitive. We unfortunately had multiple damaged items including a scratched piano (my wifes pride and joy), dents to the front of our American Fridge Freezer, broken fridge trays, chipped picture frames and a damaged kitchen table and dresser. There was little consideration given to protecting our valuable items during the move, despite us stressing the importance of protecting the piano especially. This was literally lugged by two guys with no lifting gear and no sheets covering it. When they put it in our new lounge, they pushed it across the wooden floor and heavily scratched that too. They did fix the table and dresser on the day but we contacted the office regarding the damage to the piano and fridge freezer and unfortunately after chasing multiple times over a period of weeks, they ignored our messages. The price was cheap but weve unfortunately paid dearly in the long run.

    Response:
    Dear Chris,I hope this message finds you well. It seems there might be a misunderstanding as to the company you are referring to. We strive to promptly address any issues or concerns that our valued clients encounter. It's possible that you have mistaken us for another company named Simply Removals.We are genuinely disheartened to hear about the negative review you've mentioned, as it does not align with the level of service and care we aim to provide. Your satisfaction and feedback are of utmost importance to us, and we would appreciate the opportunity to rectify any misunderstandings or address any issues you may have encountered.Please feel free to reach out to us directly so that we can further discuss and resolve this matter. Your experience matters to us, and we are committed to ensuring that all our customers receive the highest quality of service.Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.Warm regards,
  • Marie-Ann Buckley-Fenna

    Taunton

    16/03/2024

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    Amazing service, cant fault it!The men worked hard and fast all day.They were friendly and professional and made the day go smoothly. Recommend 100%

  • Shaun Keaney

    Bristol

    22/07/2023

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    The removal gentlemen were professional and experienced and made the experience easy

    Response:
    Thank you so much for taking the time to share your positive experience with our removal service. We greatly appreciate your kind words and are thrilled to hear that our team of removal gentlemen provided you with a professional and seamless experience.
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