Compare Removal Costs

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Compare Removal Costs

Save 70% off the cost of your house move today!

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Compare Removal Costs

Save 70% off the cost of your house move today!

compare now

Compare Removal Costs

Save 70% off the cost of your house move today!

compare now

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12 Questions to Ask Your Removal Company

Martha Lott

Written by Reviewed by Dave Sayce

15th Mar 2017 (Last updated on 27th Sep 2023) 6 minute read

Moving house is often an exciting time. With the thrill of a new home ahead, you will want to ensure the move is as seamless as possible. With this in mind, it is essential that you find the right removal company for your needs.

One of the best ways to do this is to ask your removal company relevant questions. This way you can decide if their services are right for you.

Whether it’s on the phone or during the home removal survey, there are plenty of opportunities to ask the removal company questions. To help you get started, we’ve compiled a list of questions to ask.

  1. 1. Do They Have Insurance?
  2. 2. Will They Conduct a Home Removals Survey?
  3. 3. What Size Vehicle Will They Use?
  4. 4. Are There Any Items They Won’t Take?
  5. 5. Are Their Staff Regularly Trained?
  6. 6. Are They Members of Any Regulatory Bodies?
  7. 7. What Other Services Do They Offer?
  8. 8. What Does Their Quote Include?
  9. 9. When is Payment Expected?
  10. 10. Do They Charge for Waiting Time?
  11. 11. What is Their Cancellation Policy?
  12. 12. What Happens During Poor Weather?
  13. Save on Your Removals With Compare My Move

1. Do They Have Insurance?

One of the most important questions to ask your removal company is if they are insured. You should never use a company that operates without insurance.

If you have particularly valuable items, you should ask how much their insurance covers. In cases of high-value items, you may need to consider additional removals insurance.

Don't be afraid to ask for a copy of their insurance policy - most companies will happily let you see it.

Rest assured, Compare My Move only works with removal companies that have both Goods in Transit and Public Liability insurance in place.

2. Will They Conduct a Home Removals Survey?

The purpose of a home removal survey is to provide an accurate quote. It also allows the removals team to inspect the house, so that they can prepare for the move in advance.

The survey involves an inspection of the items being moved and access to and within the home. They will also consider any specific requirements you may have. You should not be charged for this visit.

For more information see: A Guide to Home Removal Surveys

3. What Size Vehicle Will They Use?

Depending on how much you need to move, the size of their removal van is important. A small van aiming to pack up a 3-bed house is going to take multiple trips and much more time. However, this vehicle will be better suited to areas with narrow lanes.

Removal companies can determine how big the van will need to be when they first survey your house. Regardless, they should know the size of their fleet and how many trips they'll need.

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4. Are There Any Items They Won’t Take?

Before the move, you should check if there are items the removal company won't transport. These include perishable food and dangerous items. This may vary between companies but most removal firms will not take the following:

  • Firearms and ammunition
  • Car batteries
  • Propane Cylinders
  • Motor oil
  • Petrol
  • Lighter fluid
  • Paints and paint thinner
  • Oxygen bottles

For more information see: What Not to Pack: A Guide to Non-Allowable Removal Items

5. Are Their Staff Regularly Trained?

Highly-trained staff is a sign of a professional and reliable company. Many companies regularly train staff to ensure they are up-to-date with the latest removal techniques. Companies also train staff in the latest technology and new packing methods.

It is also worth checking that their staff are trained and experienced in your move size and type. This ensures they are fully prepared for your move.

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6. Are They Members of Any Regulatory Bodies?

Although not mandatory for removal companies, being a member of a regulatory body is often a sign of a professional firm.

Check if the removal company is a British Association of Removers (BAR) member. This can provide reassurance that their company is reputable as BAR members are held to high standards.

The National Guild of Removers (NGRS) is another regulatory body that monitors removal companies. They ensure all companies work to the highest of standards. The NGRS has an official complaints procedure that you can access via their Removals Industry Ombudsman Scheme (RIOS).

7. What Other Services Do They Offer?

Most removal companies offer other removal services. These include packing services and white glove delivery services for fragile items. Having items professionally packed can minimise the risk of damage during the move.

Let them know in advance if you need help so they can set aside enough time. Usually, a packing service is completed the day before your move, so be sure to let the company know in advance.

Many companies also offer storage options if you require them. Our research discovered that the average storage costs in the UK are £23.94 per square foot. Companies may also offer house clearance services for unwanted items and waste.

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8. What Does Their Quote Include?

Following the survey, if one is conducted, the removal company should be able to provide you with a quote. Some may do so from a description of your goods.

Always check that there are no unexpected fees at the end of the moving process. Check whether packing and packing materials are included and if not, how much it costs. Ask the company if they can provide a breakdown of what is and is not included in their quote.

9. When is Payment Expected?

You should ask whether you’ll be paying on the day or in advance. You should also check how they want to be paid. Many companies will take cards and bank transfers. It may be worth having cash to hand if you want to give a tip on the day.

The majority of removal companies will ask for the payment in full in advance. This is standard procedure for the BAR-accredited removals companies. It also means that you will be protected by the advance payment guarantee.

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10. Do They Charge for Waiting Time?

Be aware that some removal companies will charge you if there are delays - it can even be as much as £50 per hour. It’s important to ask your removal company in advance whether this will occur.

If you are buying and selling properties, there can often be delays with solicitors on moving day. With this in mind, it’s important to know whether this could affect the move and price.

11. What is Their Cancellation Policy?

During the sale and purchase of a home, delays can occur which may force you to cancel or postpone the moving date.

Understanding a moving company’s policy is important as they may charge for cancellations. This should be stated in their Terms & Conditions.

12. What Happens During Poor Weather?

It’s important to know how they prepare for working in bad weather conditions. This includes what equipment they have access to and what conditions they can work under.

It’s unlikely that a reputable company will cancel a job in the event of bad weather. Only torrential rain or a severe storm will usually affect the success of a relocation. However, it’s always important to ask beforehand what their procedure is in these cases.

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Save on Your Removals With Compare My Move

Now you know what to ask a removal company, it’s time to find the perfect team to direct these questions to.

Save both time and money by using Compare My Move. Simply fill out our quick and easy form to get connected with up to 6 respected removal companies near you.

This way you can compare quotes and services offered. Always check what the quote includes and when payment is required.

Martha Lott

Written by Martha Lott

Having guest authored for many property websites, Martha now researches and writes articles for everything moving house related, from remortgages to conveyancing costs.

Dave Sayce

Reviewed by Dave Sayce

Owner & Managing Director, Compare My Move

Dave Sayce is the owner and managing director of Compare My Move and has over 10 years of experience in the house removals industry.

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