House Smart Surveying

House Smart Surveying

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based on 6 reviews
member since June 2022
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Reviews & Ratings
Customer Reviews
  • Michelle Daniels

    Stockport

    21/02/2024

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    Hard to get in touch with them once the survey is booked in, and Im still waiting for a call back to discuss the survey. The survey itself was well written.

  • Niyaz Sagir

    Preston

    18/02/2024

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    Terrible, at the last minute was advised that the survey I selected wasn't sufficient and needed to upgrade. Given I didn't have a choice as there was a 2 / 3 week wait with others I was left with no choice but to pay extra. They advised me it would take a full day.Lunchtime on the day I get a call from the estate agent that they still haven't arrived and they were meant to do a full day of surveying. Paid for valuation and wasn't given one in the report. I emailed them twice providing feedback and a chance to rectify and they have ignored both emails.MY ADVICE STAY CLEAR...

  • Mahmood Madari

    Preston

    7/02/2024

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    Survey was arranged after 2 weeks and received report 7 working days after the survey. The report was detailed with photographs. Communication can be better

  • Ashraf Rahman

    Manchester

    20/12/2023

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    I paid for a level 3 report expecting it to be in-depth and detailed similar to other examples I have seen from other companies. I had to chase up the company multiple times due to deadlines they missed for me to receive the report. After I received the report I had questions that the Director Hamza said he would call me back and resolve. I texted him multiple times too and he has not come back with resolutions. The level 3 report also did not contain a valuation of the property and when I asked I was told it would be provided but wasn't. The report itself was also lacklustre and only approximately 40 pages with a light paragraph on each point. I have seen examples of level 2 reports that are more detailed. Lastly, the level 3 report does not hold the RCIS traffic light system contained in the level 2 reports. When I asked about this, I was told that due to level 3 reports being more detailed not all of them have this. Turns out after speaking to other Surveying companies, my solicitors and agents, this is not the case. All in all, I paid over 500 for a bad taste in my mouth. Would not recommend and I am currently thinking of seeking legal action against this company.

  • Peter Jung

    Stoke-On-Trent

    25/10/2023

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    The caller was supposed to get back to me after finding out whether my requested time frame (surveying within 3 days) can be met. He didn't call back, but arranged without my agreement a viewing with the estate agents. Instead of the promised 3 days it was done on day 6. By the time the report had been compiled another week had passed. With the landlord breathing down my neck I was not happy with the progress of things.

  • Chloe Logue

    Manchester

    20/10/2023

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    Helpful in rearranging

    More Information

    Areas Covered

    Blackburn (BB), Bradford (BD), Bolton (BL), Crewe (CW), Derby (DE), Huddersfield (HD), Halifax (HX), Liverpool (L), Leeds (LS), Manchester (M), Nottingham (NG), Oldham (OL), Preston (PR), Sheffield (S), Stockport (SK), Stoke-on-Trent (ST), Warrington (WA), Wakefield (WF), Wigan (WN)

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