easyStorage Essex

easyStorage Essex

Superb
based on 15 reviews
member since April 2023
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Reviews & Ratings
Customer Reviews
  • Fan Gallet

    Chelmsford

    8/04/2024

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    Ed and everyone else were very accomodating, flexible and understanding of all the changes, delays, issues we've had with our mobe.Always available via WhatsApp and very responsive, in the chaos of our move it was great to be able to rely on Ed's steady and cool as a cucumber head. I would not recommend moving with a two weeks window, two young children, a new job and into a house that needs tons of work but if you do have to move I'd definitely recommend EasyStorage and Ed!

    Response:
    Fan, I promised you we'd look after you if you chose us, now everything is safely moved to Surrey you can sit back and take a breath and reflect that we did just that. It was a rollercoaster ride over the Easter weekend and you did stretch our yoga bunny flexibility close to the limit. The crews were amazing and even fitted in a extra Sunday run for some unexpected items that weren't supposed to be handled by us. That's what we promised you and Jack, we will get you moved and our part will be easy and as stress free as moving can ever be. Good luck fixing up the new place, we hope you are all very happy there for a long time.
  • Vicki Mann

    Chelmsford

    8/04/2024

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    100% would recommend this company, totally professional from start to finish. They made what was a very daunting move, stress free and nothing was ever to much trouble. Genuinely do not think we could have done it without them! Loved the ease of communication, and the multiple collections and drops made the whole process much easier to manage. The guys also had great sense of humours and worked hard. Thank you team, you were amazing!

    Response:
    Vicki, We got it all done, without being eaten alive by your huge hound or getting stuck in the tightest country lane we've seen this year! It has been quite an adventure and the last items are safe in the warehouse until you are ready to take delivery of them. It was fun looking after you, Jason and the hound. You certainly got the quieter location with a lot more space for everything, it will be a project to sort it all out to how you both want it, we wish your every success with the works.
  • Philippa Pearce

    Colchester

    8/04/2024

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    Ed and his team are excellent accommodating, friendly, professional, flexible - with easy communication throughout the process before, during and after the move. Their business model of taking items into storage before and after the move really helps to reduce the stress of moving everything at once. Would definitely use them again and recommend to others.

    Response:
    Philippa, Thank you for the review and feedback, we loved working with you and it's great to see you in your new house, it will be a fabulous home once you get it all sorted. It was all a bit touch and go with the chain wobbling several times. However, it all happened as you wanted, apart from several last minute date changes which proved our system of collecting and returning in stages was by far the best service for you. See you when we collect the packing materials and recycle them, looking forward to seeing the house coming alive as your home.
  • Sandra

    Chelmsford

    21/03/2024

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    Ed and his team were amazing throughout the entire process, adapting to a constantly changing completion date and coping with the greater than average number of plants/pots in the garden. Their phased approach to packing and returning the house contents was also excellent and resulted in the actual move day being far less stressful. Ed was incredibly supportive when things were going pear shaped and the storage/removal/disposal options offered couldnt be matched by other companies I researched. The removal team - Steve, Dan and Clayton - were professional, friendly and such hard workers. Entertaining too with the ongoing banter between them!

    Response:
    Sandra...... I remember you! The lovely lady who planned to be in her new home by December 22nd 2023 & actually got there in February 2024! I really thought the whole move was going to collapse when you realised the buyer's solicitor was also a Director of a Chicken Kebab shop..........We may have some banter and fun along the way, that was a punchline I wasn't expecting from you, be a while till it's beaten. Yes, you really did test the "we move with you not against you" guarantee. Gosh what a saga your buyer made of it, however once you got it signed, we got you moved and a very nice new house just round the corner from the High Street you ended up in. It was an absolute pleasure to look after you and to help keep you sane in all that madness. We all hope you are very happy in the new house and I'm not quite sure where you will put all the pots but I'm sure by Summer you'll have the garden sorted. I will always think of you when warning other clients to expect a few ups and downs in the moving process.
  • Greg Chivers

    Colchester

    11/03/2024

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    Really well organised, great team and extremely stress free

    Response:
    Do you mean us! Gosh that's really nice of you to say that, we enjoyed the move and love your new house! Underfloor heating always nice when we have our boots off help build furniture. You guys were fun and your little girl is very cute, I hope we don't move you again until she is a teenager giving everybody attitude. All the very best and let us know when you want the last pod back for the garage?
  • Laura Christy

    Chelmsford

    19/02/2024

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    Ed and Co, we cannot rate you highly enough! Never have we encountered such a friendly, reliable and professional team- who went above and beyond in helping our parents. It was an extremely emotional move, as they had always lived in London. Relocating to Bishops Stortford, having resided in the same house for 46 years. Not only in a practical sense was the team brilliant, (dismantling/providing ample packaging supplies/packing/ storage/reassembling) but in a supportive capacity they offered no end of reassurance and positivity. This meant so much to both ourselves-as their daughters and most importantly our parents. Even managed to remove a three piece suite out of a Victorian terraced glazed window- superpowers!!! Literally nothing was too much trouble.A+ service all the way to Stortford! Truly, thank you easyStorage.Laura and Katy

    Response:
    Laura & Katy, When yiou asked us to help and explained that mum & dad hadn't moved for 46yrs we knew it was more about looking after them and making sure they felt comfortable as we carried out their life through the front door and then the window as well. We didn't know the sofa & chairs had come in through the window and then been double glazed! However with the help of a specialist glazier, we got the glass out, the sofa out and the window back in. We hope mum & dad have settled well in their new bungalow, closer to the family and a bit calmer than East London. It was our pleasure to help you all in such an emotional move.
  • Chiang

    Colchester

    4/02/2024

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    Great service. Very professional. Reasonably priced. Ed has a great sense of humour from the initial planning to the delivery.Would use again.

    Response:
    Chiang & Hazel, We try to remove stress & anxiety from the entire moving process, if that involves laughing at the crazy situations we encounter along the way, it's better than getting angry or upset. We wish you both well in Cambridge and all the best with the baby, you have our number if you need to move back at some point.
  • Lyn Robson

    Chelmsford

    4/02/2024

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    Nothing was too much for Ed and his team. All were very respectful thoughtful and professional. I would highly recommend them to anyone wanting a smooth and reliable moving company

    Response:
    Lyn & Angela, It was our pleasure to move Angela and get her into the new house, when I first met you I didn't expect the job to have a "landscape gardening element" to it. However, that was the service that was really needed and we are lucky to have Steve & Pineapple in the crew, they have the background knowledge on exactly what was needed. We wish you both every happiness in the new home and we'll be back to plant the trees soon, it says easy on the vans for a reason.
  • James Board

    Norwich

    21/12/2023

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    All in all a very good service, was flexible when it came to moving day as this had shifted a few times. The pod concept allowed for this over a regular mover, this meant multiple trips could be booked in preparation for the final moving day which was really good when in our case we have small children.

    Response:
    James, We enjoyed moving you and your family to Yorkshire and I'm glad you appreciated our no penalty charges policy for changes in the dates. Your return date changed 3x before you actually got the keys and we fitted you into an already congested December calendar. Considering the recent weather we hit one of the best days all month for the return, although I can't claim credit for the weather. We both know the issues we faced in the run up to your collection, I hope we never have a similar situation again, calling 999 to get a customer to hospital is not normal, thankfully he has made a fine recovery and once we'd dealt with the emergency services the crew went back to work and we completed his move and secured his property, although it did affect our final visit to you, we got you out and on your way as well. Good luck in the new home and being closer to your family, please call me if you decide to head back South in a few years!Ed
  • Rachel Miller

    Chelmsford

    17/12/2023

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    Ed and the team were fantastic!! Really made move as stress free....as moving can be. Anything I needed no task was too small, even moved days around to suit! So glad I found them and I have already recommended to others. The storage aspect and then taking away more stuff for storage as I had no room is priceless and knowing its stored with them until I need is great. Clayton and the rest of the team are a credit to the company and couldnt reccomend strongly enough - 11 out of 10!!

    Response:
    Bless you Rachel, We are all very pleased with your thoughts and words. It says EASY in big letters on the side of the lorry and we do our utmost to live up to that each day and every client. I have only seen your old house, the boys did the return to the new cottage and it sounded like Snow White and the 3 giants as they ducked under the low door while delivering your piano! I will try to be involved on the return of the items we are holding while you get the decorating done, it sounds a wonderful new home, even if challenging for us big chaps. It's been a pleasure working for you and we look forward to seeing the new place post decorating and with everything back in finally. Good luck with the work and you know we are around if you need a hand.Ed
  • Margaret Duke-Wyer

    Norwich

    8/12/2023

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    I could not fault this company at all. From the outset they said they would make several collections/deliveries to enable us to slowly move all our belongings, furniture and garden stuff. Nothing was too much trouble. Their system was really clever and their removal men were unbelievable. Nothing was too much trouble, they didn't mind if I changed my mind about placement of items. Set up my PC for me.Not one problem at all.The manager was really, really helpfulI will never move again (too much stuff) but they made it so much simpler than it could have been.I am so grateful to all their workers and feel sorry that we will not be seeing them again - they feel like friends.

    Response:
    Margaret, It's funny that you say we feel like friends at the end, Dan & I were talking in the lorry about you and all the things that have happened. It's true, we have been in & out of your two houses a good few times now and have got to know you and Gerald. We will miss you and always smile when we pass by either your new or old homes.We like our system, it does allow you to keep your stress down and work through packing at a pace that suits you. It also avoids the last minute pressure and clock watching of a traditional move. We will miss you both and your metal birds have pride of place in Dan's garden which is a good new home for them. All the very best in your new home. Ed
  • Uma Joshi

    Chelmsford

    2/12/2023

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    The easy storage is very good. The staffs are lovely and professional. They did their work very well. Thanks for this

    Response:
    Uma, Thank you for your kind words, we are happy to help you with your move North. We look forward to the next two stages and then getting you into the new home before Christmas. Your children are beautiful, bright and very cheeky, it's always good to get advice and instructions from a 6yr old! Without her help we might never have got everything down the stairs!
  • Jim Friel

    Ipswich

    25/11/2023

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    Absolutely out of this world. The most patient, courteous and helpful Team, everyone pulling their weight and flexible to changing circumstances. I cannot recommend them highly enough.

    Response:
    Jim & Fanping, It was our pleasure to get you home to the Mull of Kintyre, and a new world for Fanping! That trip and weather will stay with us a long time. One memory will be Clayton being blown clean off his feet while trying to carry a board into the house. We hope that your invitation to return once you have unpacked comes to pass, I have roots in Scotland and the boys loved the scenery and difference to our normal environment. I'm glad you are happy with the service, we delivered what we said would happen and the surprises on the way made it more interesting! Good luck Ed
  • Dr Judy Ogilvie

    Colchester

    19/11/2023

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    We chose EastStorage Essex because of the flexibility offered ;, initially removing into storage garden possessions and items not immediately needed ; and they certainly have lived up to our expectations The result for us has been an almost stress free move with Ed and his team providing an efficient , very professional and friendly service , at a very competitive price They also coped very well and cheerfully with some last minute changes in our plans and timings involving additional work for them but at no cost to ourselves We have already recommended this company to family and friends ; and we have no hesitation in giving this company a high recommendation in this review

    Response:
    Judy. It has been our pleasure to move you an Alan closer to your daughters and the grandchildren, we know that moving can be stressful and traumatic, especially after so many years in a wonderful house. Our driving philosophy is to take your stress away, use our modular system break the move into bite sized chunks and gently ease you out of the old home. You both were lovely and we enjoyed meeting everybody at the new house, meanwhile we will look after all your garden items until you are ready to take delivery and start the next garden. We are a fully integrated removal, storage and partner to you during the move, we may do it every day however we never forget this is your "once in a lifetime event". See you when the shed is reeady and Dan is excited to see Bisto again!Ed
  • Hannah Smith

    Southend-On-Sea

    5/08/2023

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    We used easyStorage Essex on 16th June as they were competitively priced and easy to deal with.On moving day Dan and Clayton were absolute stars, getting on with the job with no fuss and keeping going until the job was done (which in our case was close to 10 o'clock at night). We had to force them to take a drinks break!After moving day we did have an issue with a storage pod but it was very amicably resolved with Ed who similar to the removal guys on the day, did more than was asked. Very satisfied.

    Response:
    Hannah & Darryl, We are very pleased to hear your review, it was a tricky move, getting you out on time and your struggles to get your new keys made it more challenging. I have total admiration for Dan & Clayton and their attitude every day. They never let their heads go down and Clayton will always have another cunning plan to get a large item in or out of a home safely. From my side, you came back with an issue on the pod and the solution is a good one for both of us. We are in the happiness and stress reduction business. We never forget that most people only do 2-3 full scale moves ever, so we need to get it right and adapt if there are issues. Ed
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    Chelmsford (CM)

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