Move My Stuff

Move My Stuff

Hanley, Stoke-On-Trent
Superb
based on 47 reviews
member since January 2015
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Reviews & Ratings
Customer Reviews
  • Helena Small

    Middlewich

    9/08/2019

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    Friendly and efficient,nothing was too much for them.Chris,Larry and Dale made our move a bit easier.

  • Hannah

    Crewe

    2/08/2019

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    The boys did a great job packing up our things. They were efficient and clean and made our move stress free

  • Wayne Smalley

    Sandbach

    20/07/2019

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    These guys were great super professional, honestly if you are considering moving don’t look at these man and van teams they are not nearly as professional, these guys wrapped our valuables and took real care to make sure our move went as stress free as possible, we had a miserable rainy day on our move but the team worked really well to ensure everything went without a hiccup, so thanks guys!. If you are thinking of moving then I would look no further these guys are top drawer..

    Response:
    Hi There Many thanks for your comments. We always try to wrap up all furniture items as standard including sofa covers, mattress covers and TV wrap / covers. This greatly reduces the risk of damages on removals and helps ensure the furniture remains as it was at the end of the move. If you need any further help please do not hesitate to ask. We are also offering a 10% discount to any friends or family of clients we have already moved so please pass our details on to anyone else you may know who is moving.Many thanks
  • Emma Stanway

    Stoke-On-Trent

    20/07/2019

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    We can’t recommend Move My Stuff highly enough! They were absolutely amazing today helping us move to our new home. They even drafted in a second van and team due to a few difficult items and were thoroughly lovely throughout the entire day. Our gentlemen worked so hard and we can’t thank them enough. If anyone needs to move... this is the company to call!!

    Response:
    Hi, thanks for your great review, we are glad the removal went smoothly. We often have more than 1 team out in an area and we can use the teams to support each other when required to get the job done as we recognise that moving home is incredibly stressful for all involved! If you need any further help please give us a call. Move My Stuff.
  • Beverly Steel

    Stoke-On-Trent

    12/07/2019

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    The guys were cheerful and efficient and the price was good compared to others too

    Response:
    Hi there, Many thanks for your positive feedback, we are really pleased that the move went so smoothly. If we can be of any further assistance please do not hesitate to contact me.
  • George Sillitto

    Stoke-On-Trent

    21/06/2019

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    the lads arrived at exactly 08:00 as agreed and were polite and efficient.

    Response:
    Hi George, Thank you for your feedback. We hope you have settled into your new home. Many Thanks
  • David Rowley

    Newcastle

    14/06/2019

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    Communication with the company was excellent and they were very helpful.
    On the day we had three guys and two vans and they were helpful, quick and polite.
    They made a usually stressful event much more pleasant and wouldn't hesitate to use them again.

    Response:
    Thank you for your kind words, we hope you enjoy your new home and have settled in quickly.
  • Leslie Barrett

    Stoke-On-Trent

    7/06/2019

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    just to say what a wonderfull helpful company from start to finish of move very professional staff polite and helpful punctual nothing to much trouble and at a very competitive price highly recommend

    Response:
    Thank you for the lovely review, Leslie. We hope you have settled into your new home. Many Thanks
  • Michael

    Newcastle

    1/06/2019

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    Really good team worked well together very friendly and helpfull couldnt have wished for any better. Would recommend Move My Stuff to anyone. Well done will certsinly use you again if I need removals.

    Response:
    Thanks for the great review, if there is anything else we can do to help please let me know. Enjoy your new home!
  • Martyn Walley

    Newcastle

    24/05/2019

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    After balancing the risk of vehicle hire and moving ourselves we entered the minefield of removal companies; after calling the usual suspects, what a refreshing change to deal with a local company that actually take care and listen to your needs.
    From day 1 from the initial enquiry, Joel and the team were keen to ensure that they could meet our requirements, this commenced with meeting an appointment survey time that met with our own busy requirements, followed by a clear and concise all inclusive quotation.
    On the house move day, the team were again on time, efficient, communicative and caring in handling all possessions for transportation.
    On the move, the good old solicitors/ banks had usual delays of money transfer which resulted in an 1-2hr delay on accessing the property. The team again were patient and understanding and refreshingly true to an all inclusive quotation, no hidden additional costs got added when the move was completed (unlike other companies buried within their quotes!!)
    Would I use Move My Stuff again & recommend? absolutely, perfect service, great friendly team - assisting to reduce the stress on the big house move day.
    JUST PERFECT

    Response:
    Hi Martyn Thanks for the great review, we are glad to hear that your move went well.If there is anything else we can do to help please do not hesitate to contact me.Enjoy your new home!
  • Robert Wood

    Stafford

    12/04/2019

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    Fantastic service from removal to storage to delivery. Highly recommended!

    Response:
    Hi Robert, Thank you so much for the kind words. We hope you have settled into your new home! Many thanks
  • Sally Jones

    Stoke-On-Trent

    12/04/2019

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    Fantastic, they made a stressful day a lot less stressful so thank you.

    Response:
    Hi Sally, Thank you so much. We hope you have settled into your new home! Many thanks
  • Laura-Lee Apostolou

    Newcastle

    6/04/2019

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    Brilliant 2 men who were so friendly and down to earth. Very professional. A very stressful and anxious time moving house and they were perfect for the job! Our house was moved in two loads. No task an issue. Disassembled and reassembled our furniture with care. Thank you. Would come back to you again for sure!

    Response:
    Hi Laura, Thank you for the lovely feedback. We hope you have settled into your new home! Many Thanks
  • Edward Henderson

    Stoke-On-Trent

    4/04/2019

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    Excellent service, very flexible when our day/time was delayed

    Response:
    Hi Edward, Thank you for your kind words. We hope you have settled into your new home! Many Thanks
  • Lesley Kerr

    Crewe

    25/03/2019

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    Great service arrived on time and loaded and unloaded very efficiently. Friendly and happy to help

    Response:
    Hi Lesley, Thank you for the kind words. We hope you have settled into your new home well! Many Thanks
  • Barry Colley

    Stoke-On-Trent

    1/03/2019

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    Made a stressful day so much better
    All workers polite professional and treated our goods as if they were there own
    Competitive on price brilliant on service

    Response:
    Thank you so much for the lovely feedback, Barry. We hope you settle into your new home well! Many Thanks
  • Lesley Tinsley

    Stoke-On-Trent

    1/03/2019

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    Steve and Ant , absolutely great can't fault anything. They really helped the day go stress free as possible.. couldn't do enough to help.
    Thanks guys.
    The Tinsleys & Ralph x

    Response:
    Hi there Thanks for the great feedback. I am glad to hear the move went well. If we can be of any further help please let me know.. Thanks Joel
  • Steve Jackson

    Congleton

    13/12/2018

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    Move My Stuff have been a great company from start through the move and storage. Good price and people, very professional but also helpful & friendly. Highly Recommended

    Response:
    Thank you so much, Steve for the lovely feedback. Many Thanks
  • Anthony Higham

    Congleton

    29/10/2018

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    Reliable, professional and would highly recommend them.

    Response:
    Thank you so much, Anthony. We hope you have settled well! Many Thanks
  • Carol Holmes

    Uttoxeter

    18/10/2018

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    Very helpful and gave good advice before the day. We had lots of heavy items including woodworking machines but the lads never complained and made the day go perfectly . No complaints.

    Response:
    Thank you so much for the lovely feedback, Carol. We hope you have settled into your new home well! Many Thanks
  • Tracey Davenoort

    Newcastle

    7/09/2018

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    The boys were brilliant so helpful couldn’t of done it without them. I would recommend them to everyone

    Response:
    Hi Tracey, Thank you so much for the kind feedback. We hope you have settled into your new home well! Many Thanks
  • Neil Chick

    Stoke-On-Trent

    7/09/2018

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    Amazing service, thoroughly recommended! Our three 'movers' were Damo, Chris & Ant who I cannot praise high enough and took all the stress out of the day with a terrific sense of humour too which helped lighten the day! Thank very much Bev and team :)

    Response:
    Hi Neil, Thank you so much for the lovely feedback. We will happily pass this onto the lads. We hope you have settled into your new home well!
  • Jane Tunnicliff

    Stafford

    27/08/2018

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    Really efficient and effective with the move. Both workers were helpful, thoughtful and respectful.

    Response:
    Hi Jane, Thank you for the kind feedback. We hope you have settled into your new home well. Many Thanks
  • Toni Paterson

    Newcastle

    25/08/2018

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    The lads worked really hard, went above & beyond. Couldn't have asked for any better.

    Response:
    Hi Toni, Thank you so much for your kind words. We hope you have settled into your new home well. Many Thanks
  • Andrew Platts

    Stafford

    17/08/2018

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    Excellent service - the staff on the day were fantastic and extremely well organised and attentive.

    Response:
    Hi Andrew, Thank you very much for the wonderful feedback. We hope you have settled into your new home okay. Many Thanks
  • Patricia Stuart

    Newcastle

    15/08/2018

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    Brilliant service I would highly recommend them..Good value for money, very professional, and extremely helpful. Many thanks to Shane and his crew who were outstanding on the day.

    Response:
    Hi Patricia, Thank you very much for the kind words. We hope you have settled into your new home okay. Many Thanks
  • Eileen Close

    Northwich

    4/08/2018

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    The men stayed cheerful throughout the day. Respectful and considerate. I would recommend them.

    Response:
    Hi Eileen, Thank you so much for the review. We hope you have settled into your new home well!
  • Joanne Kemp

    Newcastle

    27/07/2018

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    Brilliant value. Really personable removal guys. Joel did me a great deal, as we were unexpectedly in storage for 5 weeks.

    Response:
    Thank you so much for the lovely feedback, Joanne. We hope you have settled into your new home okay, now that you are finally in!
  • Joan Pickering

    Stoke-On-Trent

    12/07/2018

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    I can't say enough good about the company they were so helpful nothing was to much trouble for them they went above and beyond what we expected from them I would recommend them to anyone and will certainly be using them again

    Response:
    Hi Joan, Thank you for the lovely review. We hope you have settled into your new home well!
  • Sarah-Jane Brayford

    Congleton

    4/07/2018

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    Move my Stuff gave me a quote that represented excellent value for money, and was much lower than I'd been quoted by other firms. I was a bit sceptical, but thought I would give them a go, and I'm so glad I did! The moving day process was incredibly smooth and the team were great. I moved on one of the hottest days of the year (28 degrees!) and the guys were polite, friendly and helpful from beginning to end, even when carting my heavy boxes of books around. They also secured and protected all my furniture and breakable items to make sure they weren't damaged during the move. I would not hesitate to recommend them to anyone else looking for an excellent removal service.

    Response:
    Hi Sarah, Thank you so much for the lovely review. We hope you have settled into your new home well!
  • Laura Atkins

    Uttoxeter

    29/04/2018

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    No damage, everything handled with care

    Response:
    Thank you for the review, Laura. We hope you have settled into your new home nicely.
  • Jane Hadfield

    Derby

    12/03/2018

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    **12/3/2018: Update from Compare My Move - Mover did not submit any additional comments**

    Response:
    Thank you for the feedback, Jane. We hope you have settled into your new home nicely
  • Claire Mulrooney

    Tarporley

    13/01/2018

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    3 excellent men all worked well together with minimal stress. Highly recommend this company

    Response:
    Thank you so much, Claire.I hope you have settled in well!
  • Mark Wainwright

    Stoke-On-Trent

    16/12/2017

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    Excellent service. No problems whatsoever. Staff were very friendly and helpful.

    Response:
    Thank you so much, Mark. We hope you have settled into your new home.
  • Matthew Fletcher-Eaton

    Derby

    17/11/2017

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    Really good and friendly communication with Bev upfront on the big day. On the day, the gang of four and three vans turned up exactly on time and worked like a chain gang until the job was done, all with good humour, politeness and flexibility throughout. The inevitable stresses of the day were vastly relieved by such a professional and friendly team. I would highly recommend MoveMyStuff to anyone.

    Response:
    Thank you so much for the wonderful feedback! I hope you have settled into your new home now. Many Thanks
  • Amy Parrish

    Stoke-On-Trent

    22/09/2017

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    Excellent service from start to finish. Would recommend!!

    Response:
    Thank you so much for the lovely feedback, Amy! I hope you have settled into your new home well! Many Thanks
  • Paul Adams

    Stoke-On-Trent

    23/06/2017

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    The lads were brilliant on the day. Early, fast and had a great work ethic. Never stopped for a break or even lunch. Job done in good time, smiling all day. Looked after all our valuables like they were their own. Highly recommended.

    Response:
    Thank you so much for your fantastic feedback, Paul! I hope you have settled into your new home well! Many Thanks
  • Malcolm Grimes

    Stoke-On-Trent

    4/07/2019

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    What a fantastic crew. They worked tirelessly in such hot conditions.
    All three guys were good fun, hard working & professional.
    I thoroughly recommend Move My Stuff without a second thought.

    Response:
    Thank you for your kind feedback, Malcolm. We hope you settle into your new home. Many Thanks
  • Yusuf Ali

    Stoke-On-Trent

    23/10/2018

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    Although it was not the cheapest estimate I felt they appeared more professional than the rest I contacted. As a consequence, they were!

    Response:
    Thank you very much, Yusuf. We hope you have settled into your new home well! Many Thanks
  • Chris Foulkes

    Derby

    19/05/2018

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    Excellent service and very helpful! The guys turned up early on the day, and worked hard throughout. Very friendly and professional throughout

    Response:
    Thank you so much for your custom, Chris. I'm glad your day went smoothly. We hope you are settling into your new home well!
  • David Billinge

    Uttoxeter

    27/07/2017

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    The overall service and the guys on the two moving days were excellent. They were thoughtful, considerate and helpful.

    Response:
    Thank you so much for your wonderful feedback, Mr Billinge. I hope you have settled into your new home well! Many Thanks
  • Fred Boast

    Middlewich

    18/08/2019

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    good service, good time-keeping, easy to work with

  • Marnei Redpath

    Stafford

    11/03/2019

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    Customer service - had to chase for reassurance about queries.
    Value for money - excellent, in comparison with other local providers.
    On the Day - I was asked to fill the clothing hangers myself when I was originally informed that this would be done by the removal men, when I could have been getting on with other things. Three medium vans arrived, may have been better with larger vehicles however, the four removal men were cheerful and helpful - which really helped allay the stress of the house move. Overall great value for money.

    Response:
    Hi Marnei, Thank you for the review. We don't fill the wardrobe boxes unless the customer has requested a packing job. The larger removal vehicles are dependant on what is available on the day. However the quoted volume is always provided. We hope you have settled into your new home. Many Thanks
  • Symon Hall

    Crewe

    18/05/2018

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    Move my stuff have helped me move 3 times to date
    The first 2 they were excellent and completed all removals with a very pleasant and professional team
    I would ensure you both agree on what will and won’t be part of the move and timescales especially when it comes to payment when move is still incomplete

  • Erica

    Belper

    10/03/2018

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    The man who gave us a quote was very professional and personal and we felt assured that the service being offered would be the same. The crew who came to do the removal was also very friendly, but some of the packing was haphazard. Nothing was broken, but lots of very heavy boxes ( big boxes with books and then other things, rather than smaller more manageable dedicated book boxes- this meant it was hard for us to move things around in our new house). One table was scratched when trying to move it but MoveMyStuff gave us a small compensation for this and we were happy with the speed in which they dealt with this.

    Response:
    Thank you for the review, Erica. We hope you have settled into your new home well.
  • Lisa Daniels

    Stoke-On-Trent

    22/09/2018

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    Removal men turned up & refused to remove items despite the items I wanted moving being boxed & ready to go - they trying to charge me for longer than the removal took & I have numerous broken items which they are not willing to replace as without their packing service apparently you're not covered by their insurance - avoid

    Response:
    Thank you for your review and I am sorry that Move My Stuff has not met your expectations on this occasion. This move was booked over the phone with a third party agreeing to pay for only a set amount of hours. Upon our teams arrival I was immediately contacted by the team leader expressing his concerns over the unsanitary condition of the property and the fact that the vast majority of the items were not packed. Regardless of this the team decided to complete the move adhering to the set number of hours. The property was a flat on the 10th floor and we were advised prior to booking that a lift would be available. During the move the lift was out of service which undoubtedly made the move a lot more difficult and slowed the whole process down but this was out of our control. It took an hour extra to complete the move with a third additional member of staff, to no extra cost to the customer. As per our trading terms and conditions we do not move items that are not packed correctly and as a packing service was not requested this was not carried out which resulted in unpacked items being left at the property. This move was a product of poor preparation and inadequate information given during the phone survey. I would also like to mention that a month has passed since completing the move and we have still not received a payment.
  • Matt Povey

    Stoke-On-Trent

    15/12/2018

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    Left my old house in a mess. Left garden furniture behind despite my instruction to bring everything from the garden. Wanted to charge me extra for disassembly despite it being in my agreement.

    Response:
    Dear Mr Povey We are really disappointed that our service fell below your expectations, please except my sincere apologies for this. Please feel free to contact us on 01782 287863 to discuss your complaint as we have not heard anything form you since we completed the move. We always endeavour to resolve any problems quickly and professionally as we know how stressful moving can be.Regarding the mess left at your old property I do have some photos that my team took on the day and the only things or mess left in the property was waste and rubbish and unpacked items. Unfortunately we cannot remove unpacked items or waste / rubbish as this was not part of the removal.Regarding the dismantle and reassembly service we always offer to dismantle standard frame and divan beds free of charge. This is noted on your contract. The bed on your removal was a high sleeper / cabin bed and unfortunately there would be an additional charge for this as it is not classed as a standard bed.Regarding the items left in the garden, I have spoken to the team and they were certain they removed everything you asked, however, if you felt there were additional items we would have happily gone back to complete this for you on the removal day. We do ask that someone remains with the team at the first property to ensure everything has been removed as this avoids any mishaps such as this.Once again, please accept my sincere apologies that you feel the service fell below your requirements and please do not hesitate to contact us to discuss further.
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