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London South East
Would avoid at all costs. SLR promised initially to attend to removals between 1 and 230pm. Once the deposit was paid, this time creeped throughout moving day with continued promises of 2.30pm then 3, then 4, then 6pm.I had been promised two professionals would attend. At 6pm, one person attended and I had to do the removals with him until a second man arrived at 7pm. When it came to offloading the stuff, SLR told me I had to pay at a higher rate than I was quoted because the work was being done after 6pm. However - the only reason it was done later was because they were late. In what world does the customer get charged extra because the removal company was late. I had no choice but to pay extra. This was a very upsetting experience. Worst customer experience I have experienced.
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