Stack - It

Stack-It

Superb
based on 13 reviews
member since August 2023
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Reviews & Ratings
Customer Reviews
  • Valerian C

    Kingston-Upon-Thames

    17/04/2024

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    I had a fantastic experience, Their communication was excellent, and they were punctual and professional on moving day. The team handled my belongings with care and took measures to protect my property. I highly recommend them for an stress-free move. Thanks

    Response:
    Thank you for the wonderful feedback! We're thrilled you had a fantastic experience. Clear communication and professionalism are paramount to us, and we're glad it made your move stress-free. Thanks again for choosing us!
  • Nolan

    London South West

    12/04/2024

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    Adam and his team provided a service as we would have expected for a quote coming out as 2nd most expensive, it was a unfortunate day being day before the bank holiday, so traffic horrendous, of course not fault of the team, our problems where when it came to the unpacking, we paid a lot extra for assembly of a wardrobe, but this to large for the ceiling, once again no fault of the team, but this being said I believe that this expenditure could of offset our request to dismantle a bed that was left in a room by previous occupant's and taken upstairs, this problem was increased when it came to assemble our bed, the team had misplaced the bed slats (few days later found in the draws of a wardrobe) so no bed for 2 nights , all in all a reasonable job , but could have perhaps got this job done in a similar level by one of the many cheaper quotes

    Response:
    Dear valued customer, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused during your move. We understand the frustration of encountering unexpected challenges, especially when it comes to settling into a new space. However, as was explained to you during the move, the packing was done by yourself, which made it challenging to locate all your belongings accurately. This is why we always recommend our packing bundle to ensure a smoother process. Your feedback is invaluable to us, and we will use it to improve our services and ensure a better experience for our future customers. If there's anything else we can do to make things right, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
  • Salvatore

    Kingston-Upon-Thames

    9/04/2024

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    Rafa and colleague were a blessing on our very stressful moving day. Their friendly and efficient service really helped us throughout. Nothing was too much - super helpful and patient. Would definitely recommend Rafa and colleague - thank you so much for all your hard work yesterday- will definitely use this company again. 5 star service !

    Response:
    Thank you for the wonderful feedback! We appreciate your kind words and recommendation. Looking forward to assisting you again in the future!
  • Natalie

    London South West

    1/04/2024

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    The best removal experience Ive had!! the guys were so friendly and efficient. Especially Rafa he supervised the whole move and communicated with me all the time. Highly Recommend!

    Response:
    Thank you for the wonderful review! We're thrilled you had a great experience with us, especially with Rafa leading the way. Your recommendation means a lot. If you ever need assistance again, feel free to reach out!
  • Ulisses Oliveira

    Twickenham

    29/03/2024

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    Amazing! I was not expecting to rate a removal company 5 stars.The customer service was always available to support and answer any questions. During the moving day, the staff was very helpful, had a positive attitude, and attention to detail. They disassembled and reassembled everything. No surprises.

    Response:
    Thank you for the glowing review! We're delighted you had a positive experience with us. Your satisfaction is our priority, and we're thrilled to have met your expectations. Should you need assistance again, don't hesitate to reach out.
  • Sami Alsami

    London West

    20/03/2024

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    Amazing energy, professionalism and accommodation. Great planning on moving day and always communicated solutions

    Response:
    Thank you for your kind words! We're delighted to have provided you with a positive moving experience. If you ever need assistance in the future, feel free to reach out.
  • Julius

    Kingston-Upon-Thames

    18/03/2024

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    This company were superb, one of the least stressful moves of my life. thanks!

    Response:
    Thank you so much for your feedback! We're thrilled to hear that your experience with our company was superb and that your move was one of the least stressful ones you've had. Your satisfaction is our top priority, and we appreciate your kind words. If you ever need assistance again in the future, please don't hesitate to reach out. Thanks again for choosing us!
  • Ruben

    London South West

    5/03/2024

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    polite and professional, Really happy with the service. They were on time and finished earlier than expected

    Response:
    Thank you very much for your kind words! We greatly appreciate your feedback and are delighted to hear that you were satisfied with our service. Punctuality and efficiency are key priorities for us, and we're thrilled that we could exceed your expectations. If you ever require our services again in the future, please don't hesitate to reach out. We look forward to serving you again!
  • Korey

    Kingston-Upon-Thames

    21/02/2024

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    Efficient, professional, friendly and a great price.A huge thanks to Rafa and team for handling my move out of storage and into my flat. Would highly recommend.

    Response:
    Thank you for your positive feedback! We're glad you found our service efficient, professional, and friendly. We appreciate the recommendation and hope to assist you again in the future.
  • Julia

    Kingston-Upon-Thames

    15/02/2024

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    ThANK YOU GUYS! they were really helpful. We chose them because employees are DBS certified and we couldn't be there for the move so neighbour just gave them the keys in the morning. Came back to our new flat in the evening and everything was where it should be. would use again.

    Response:
    Thank you for your positive feedback! We're delighted to hear that our DBS-certified team helped make your move stress-free. We're committed to providing excellent service and are grateful for the opportunity to assist you. If you ever need our services again in the future, don't hesitate to reach out
  • Daniel Regan

    London South West

    10/01/2024

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    These guys are good value and good to work with. They work hard and are very good at communication before and during the move. Everything got packed up and moved on schedule. I'd just recommend to other customers that they should point out which items should be treated carefully as the end of the packing process got quite chaotic. They also did a good job disassembling and reassembling furniture.

    Response:
    Thank you for your positive feedback and recognizing our team's hard work and effective communication. We appreciate your recommendation to highlight specific items requiring careful handling during the packing process, and we'll strive to enhance this aspect for future moves. We're pleased to hear that everything was packed, moved, and assembled on schedule. Your input is valuable, and we look forward to serving you again.
  • Jolyon

    London West

    21/12/2023

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    Absolutely dreadful. They arrived at 3pm when I had booked them for 9am. They then worked slowly until 11.30pm and hustled me for a cash payment at the end of the day. They didnt even finish the job and I had to move most of the items myself the next day.

    Response:
    Dear Jolyon, we sincerely apologize for the inconvenience you experienced with our service. We regret the delay and any inconvenience caused by the late arrival. As you are aware, the quoted price was fixed, and we did not charge you by the hour. We had to use a third party because we informed you that the van allocated to you had broken down that morning, and all others were on existing jobs. While we typically avoid third-party involvement, we made an exception due to your time constraint. Your feedback is valuable, and we'll use it to improve our processes for a better experience in the future. Please contact us directly to discuss this matter further and allow us an opportunity to make amends. Thank you for bringing this to our attention.
  • Asteria Mamali

    London West

    19/11/2023

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    They were professionals and on time. They offer more services such as end of tenancy cleaning. Highly recommended.

    Response:
    Thank you! We are pleased that you have enjoyed our end of tenancy cleaning service. Hopefully we can assist you again in the future.
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