The Little Removals Company

The Little Removals Company

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based on 35 reviews
member since November 2013
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Reviews & Ratings
Customer Reviews
  • Sharon Laasna

    Gloucester

    24/08/2022

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    The drivers and loaders were extremely professional and kind and helpful and got us out of an almost disastrous situation. The customer service staff was extremely rude, provocative and spiteful on one of the most difficult day of our lives. I would not recommend this company as the customer service got it horribly wrong and we needed an extra van on the day.

  • Sean

    Worcester

    19/05/2022

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    Didn't need them for as many hours as we thought so we're refunded what was owed back very quick and easy. The team that moved us were great so professional and made it very easy. Highly recommend them.

  • Faye Townsend

    Gloucester

    8/04/2022

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    Unfortunately due to poor communication within the company the job started an hour and a half late which then meant the whole house wasnt moved in the day which meant I had an absolute nightmare in the two days following (as my husband had to go away for work and I was home alone with small children) and meant I had to leave a few things behind including two Belfast filled sinks. even though I asked to prioritise the heavy stuff. Also there was sadly damage in our new property including scrapes up the staircases and two holes in the wall of a freshly decorated room and also my oak blanket box is very very scratched on top I understand these things can happen but because of the way this was handled by the company I am unable to leave a positive review. I didnt take out the extra insurance so we were offered 40 back! Which wont cover the cost at all to get the damage sorted. Also being told a few days before the move that it would be an extra 40 charge because of fuel costs was a bit cheeky, but apparently its in the terms and conditions.. This is no reflection personally on the guys on the day. They were really lovely guys, polite and worked really very hard.

  • Bruce Gingell

    Gloucester

    15/03/2022

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    The removal guys were great but they arrived in a van that was far to small so we had to do 2 trips and had an extra charge of 360 on top of the original 560.The staff were never in the office and failed to return my calls on a number of occasions.I also e-mailed them because again they didn't answer the phone, to see if any thing was left on the lorry (we lost a couple of items) in transit they never replied.Overall not a great experience with this company would not recommend them.

  • Brenda Scholtz

    Gloucester

    28/02/2022

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    They charge you for time not worked (lunch breaks, smoke breaks, literally just sitting in the van, driving past the address) in one sweep and then refuse to refund. Under-quote you for the time it will take to complete the move and then simply charge across the board for the whole time they are out of their depot. Customer service is non-existent, all communications is ignored. Have taken measures to get my refund back from them. Can not trust this company!

  • Tony Hodgson

    Worcester

    20/02/2022

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    The Little Removals Company provided excellent service throughout. Karolina and Natalie were always very responsive in arranging the details of the move. Shane, Declan and Kian were excellent on the day and had a really positive attitude throughout. Great work and many thanks to all involved!!

  • Julie Harrison

    Gloucester

    30/12/2021

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    These guys were absolutely amazing from start to finish...they were extremely polite helpful cheerful efficient made the day a whole lot less stressful... nothing was to much trouble...I would recommend this company 100% to anyone they moved us from Gloucester to Wales

  • Jade Evans

    Gloucester

    14/10/2021

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    Turned up just after 9am, 2 lads really quick & efficient. Had the house empty in just over an hour (2 bed ground floor flat). Then drove 1 hour to new house, unloaded the van in just over an hour also (3 bed semi detached house). They carried all the items to the rooms - really heavy stuff also. I was really pleased with how good they were & they made what I thought was going to be a stressful day completely stress-free. Thanks again. Would recommend

  • Edward Beech

    Gloucester

    12/10/2021

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    The company cancelled my booking at the last minute as they had not taken my deposit until i exchanged contracts despite tue fact the day had been booked provisionally for 2 months, almost let me down altogether but then did manage to schedule meFor a different day- this was very stressful and seems their way of booking does not fit with the house buying process. However, their movers were friendly, cheerful and worked hard- took care of my things and did a great job so overall my experience was positive. Really impressed with how helpful their movers were. In addition their prices are very competitive. So if you choose this company make sure your booking is bolted down to avoid the stress of potentially losing your slot.

  • Yash

    Gloucester

    30/09/2021

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    Extremely reliable and professional service

  • Paul Mercer

    Gloucester

    13/09/2021

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    Very good service, great moving team, friendly, efficient and caring

  • Joanna Mann

    Gloucester

    28/08/2021

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    Yes, absolutely. Stuart, Rich, Darren and Rob made the whole process easy, hassle free and actually fun! A fantastic service from start to finish.

    Response:
    Thank you Joanna We hope you enjoy your new home.
  • Julie Smith

    Gloucester

    20/08/2021

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    i booked them to pack for me and they turned up with two men. obviously took longer and charged me extra. broke family heirlooms, no apology not even told me. luckily my daughter heard the box crash and saw all men run to van, but nomention of it to me. Not happy or impressed and dont reccommend them. I've since learned that they always work longer than booked for to charge extra.

  • Andrew Parton

    Worcester

    6/08/2021

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    Firstly they turned up 2 hours late in a van. We paid for professionals and a landscape gardener & a useless guy who had no idea what he was doing arrived. They weren't even TLRC employees. They then dropped our bed, bookcase and wardrobe in van. This resulted in 3 items being damaged. They also scratched/dented our washing machine & fridge freezer. They also left our belongings outside in the rain which resulted in our stuff becoming water damaged too. We detailed every item that we needed moving but they turned up in a van that was too small as our stuff didn't even fit in their van. We had to put stuff in our van/cars instead. We opted for the fixed price option so that there wouldn't be any hidden costs but in our moving week we then had to pay 85 extra so that they could hire a van to do the job. As we were only a few days from moving we had no choice but to pay more money. They apparently had run out of vans and had to hire an extra one.I called after to complain about the shocking service & had the phone rudely put down on me by Karoline. I was told the owner would call to discuss everything but they never did.

  • Nicola Smyth

    Gloucester

    7/06/2021

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    Firstly this company stepped in at the last minute as I was really let down by another removal Company. They acted very quickly and helped get my move day underway.The guys arrived on time and worked incredibly efficiently and quickly. Nothing was to much trouble and even helped disconnect our washing machine. We had a 5 hour drive to our new property and they had us moved in completely by 5pm. We have unpacked the majority of boxes now and no damage to any of our possessions. I would highly recommend. Very good value.*Please note we did all our own packing.

  • Paul Jarvis

    Gloucester

    7/05/2021

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    This customer chose to provide no further review details - Compare My Move

  • Caroline Wilson

    Gloucester

    11/04/2021

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    We thought they did a super job and were friendly and efficient.

  • Sylvia Pate

    Gloucester

    31/03/2021

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    Really helped us out as had been let down by a large company. The lads had to do 2 journeys but were polite and cheerful. Would definitely recommend.

  • Linda Graham

    Gloucester

    30/03/2021

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    Brilliant lads,so helpful & friendly couldna??t have done anymore for me. Would recommend very highly.LynXX ll

  • Debra Sanford

    Gloucester

    3/03/2021

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    I had brothers Andrew and Del. They were great, and very respectful of my belongings.

  • Chaimae E Abdallaoui

    Gloucester

    11/12/2020

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    We have just had a truly horrendous and incompetent move completed by this company which took nearly 10.5 hours ( less than 3 hours for loading unloading and 7 hours in their VAN, they blamed it on the traffic although the estimation two ways is 5 hours door to door). Hardly surprising given that they charge an hourly rate and get you to sign an agreement that they can take payment straight from your bank account for any additional payment.

    It was a total chaos and disappointment :
    1-broken award that they put it in a Tesco plastic bag although I insisted on its sentimental value to me and request professional packing plus they offered 20 pounds for the broken award because its not totally chattered to pay the 40 pounds per broken item.
    2. No packing material (even if I asked for cover 1 which is professional packing and they throw a dirty blankets on my mattress and all my furniture saying that is a common practice to just use blankets).
    3. Rude customer service with a complete disregard for health and safety during a pandemic.

  • Sharon Dales

    Gloucester

    2/12/2020

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    Great service even though they turned up late, out of their control, and sent extra manpower to make up time.

  • Sally-Anne Davies

    Gloucester

    22/11/2020

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    Efficient, friendly and very helpful throughout the whole process of moving.

  • Laura Adamson

    Gloucester

    3/08/2019

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    Really great company to deal with - back office pre move was great and the two guys on the day where very hard workers. Would highly recommend

  • Arthur Burns

    Gloucester

    3/05/2019

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    My expectations where a little apprehensive, (Cost very competitive) however my fears where not founded. The driver arrived almost on time, and took my possessions from a Storage facility to my place of residence.
    2 Very polite gentleman carefully positioned my furniture in each of my rooms with efficiency and speed. Could not fault this company or their Staff who were excellent. Would recommend.

  • Kaeren Coverdale

    Gloucester

    19/04/2019

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    The movers were very quick and made sure to check with me which room each item or box was to go into, which saved me a lot of time and effort. A couple of negatives, they made the last trip back without me and said that the house was clear of what I had asked them to move. However when I went back later (I moved from rented to bought with a short overlap where I still had the rented property) there was a lot left in the kitchen which took me a considerable time to move. Also, they damaged my dishwasher and are telling me that it is not covered under their standard liability even though it states that it is covered only up to A?40 in the terms and conditions (I chose not to take out the insurance).

  • Sharon Baird

    Gloucester

    11/04/2019

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    The 3 guys who came were friendly, professional and extremely quick. They were also very understanding as we had problems gaining access to the property, so started by moving the garage and outdoor furniture and plants first.

  • Diane Thornett

    Gloucester

    17/03/2019

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    Great guys, very polite and professional

  • Marc Van Oortmerssen

    Gloucester

    7/09/2018

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    I cannot find any fault with this company. The office staff were professional and the moving staff friendly/careful and extremely helpful.

    I would diffidently recommend them to anyone who is thinking about a removal company.

    Marc

  • Chen Wang

    Coventry

    1/09/2018

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    late for more than 3 hours and charge me 500 pounds, worst removal company ever!!!

  • Gary Butler

    Bristol

    30/08/2018

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    Very good - all moved and no damages.

  • Linda Hewines

    Gloucester

    27/02/2018

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    Very pleasant, helpful and friendly staff. Only issue we had was that the van was a little small for the amount being moved and had to do a second trip.

  • Alison Bucknall

    Gloucester

    15/02/2018

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    Lads very friendly and helpful . Good removal company

  • Mia Faasse

    Gloucester

    20/08/2017

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    They arrived 2 and hours late and never apologise. They never compensated anything. Will never use them again.

  • Michael Steyn

    Bristol

    17/08/2017

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    I have had the worst time of my life. We had a three bedroom house to move from and the packers (2 gentlemen) were absolutely brilliant. They came in and packed the whole house in a day.
    I did however have to contact Little Removals to check everything was in place. They hassled for the money and once it was paid that was pretty much the last time I heard from them. I received no confirmation payment had been received and no confirmation that everything was in place.
    I had to contact them for the details (on the day) and so said their guys would arrive at 8am on one day to pack and then 8am the following to load and travel. On both days I had to contact them to check they were coming, but in the end they arrived albeit at 9am.
    On the second day they took their time. We had to be out the house at 13h00 and only by 14h30 did we finally leave. The guys packing we're also brilliant, however this is where it all began... we had a few items go missing. The worst being my blow torch, as Little Removals say they cannot transport flammables, but they did... Even after specifically asking for it face to face with the packers. This obviously breached their contract which they haven't taken any responsibility for. The other high value item was aftershave from my boys for fathers day, plus 2 chargers and some other random items. Its such a disappointment and nuisance at the same time.
    They did however agree to settle these missing items and pay out full saying a cheque would be sent.
    Then once we unpacked our wardrobe (as we were awaiting for a new one to arrive which was close to a month) another item was noticed to have disappeared which we informed Little Removals about. After that I have hardly heard a thing, especially from Adrian who was dealing with it. The owner or MD Chris was also emailed (the one asking for the money and the main email address) and also not one word. I have been contacting them every other day and still no response (its about 2 months since we moved).
    Our things had gone missing after the move and they turn around to say that it is a bit strange, as they have never had an item go missing in 4 years. We trusted their guys and so did we. Everyone knows items would go missing and Little Removals have a policy of paying A?40 per missing item which they not even adhered to.
    I would never recommend them to my worst enemy and would avoid them like the plague. They just want your money and not offered to help in any other way after payment had been received.
    Should they have resolved this honestly and in a timely manner, my review would be quite different.

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    Areas Covered

    Gloucester (GL), Worcester (WR)

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