Great service even though they turned up late, out of their control, and sent extra manpower to make up time.
Efficient, friendly and very helpful throughout the whole process of moving.
Really great company to deal with - back office pre move was great and the two guys on the day where very hard workers. Would highly recommend
The 3 guys who came were friendly, professional and extremely quick. They were also very understanding as we had problems gaining access to the property, so started by moving the garage and outdoor furniture and plants first.
Great guys, very polite and professional
I cannot find any fault with this company. The office staff were professional and the moving staff friendly/careful and extremely helpful.
I would diffidently recommend them to anyone who is thinking about a removal company.
Lads very friendly and helpful . Good removal company
My expectations where a little apprehensive, (Cost very competitive) however my fears where not founded. The driver arrived almost on time, and took my possessions from a Storage facility to my place of residence.
2 Very polite gentleman carefully positioned my furniture in each of my rooms with efficiency and speed. Could not fault this company or their Staff who were excellent. Would recommend.
Very good - all moved and no damages.
Very pleasant, helpful and friendly staff. Only issue we had was that the van was a little small for the amount being moved and had to do a second trip.
The movers were very quick and made sure to check with me which room each item or box was to go into, which saved me a lot of time and effort. A couple of negatives, they made the last trip back without me and said that the house was clear of what I had asked them to move. However when I went back later (I moved from rented to bought with a short overlap where I still had the rented property) there was a lot left in the kitchen which took me a considerable time to move. Also, they damaged my dishwasher and are telling me that it is not covered under their standard liability even though it states that it is covered only up to £40 in the terms and conditions (I chose not to take out the insurance).
I have had the worst time of my life. We had a three bedroom house to move from and the packers (2 gentlemen) were absolutely brilliant. They came in and packed the whole house in a day.
I did however have to contact Little Removals to check everything was in place. They hassled for the money and once it was paid that was pretty much the last time I heard from them. I received no confirmation payment had been received and no confirmation that everything was in place.
I had to contact them for the details (on the day) and so said their guys would arrive at 8am on one day to pack and then 8am the following to load and travel. On both days I had to contact them to check they were coming, but in the end they arrived albeit at 9am.
On the second day they took their time. We had to be out the house at 13h00 and only by 14h30 did we finally leave. The guys packing we're also brilliant, however this is where it all began... we had a few items go missing. The worst being my blow torch, as Little Removals say they cannot transport flammables, but they did... Even after specifically asking for it face to face with the packers. This obviously breached their contract which they haven't taken any responsibility for. The other high value item was aftershave from my boys for fathers day, plus 2 chargers and some other random items. Its such a disappointment and nuisance at the same time.
They did however agree to settle these missing items and pay out full saying a cheque would be sent.
Then once we unpacked our wardrobe (as we were awaiting for a new one to arrive which was close to a month) another item was noticed to have disappeared which we informed Little Removals about. After that I have hardly heard a thing, especially from Adrian who was dealing with it. The owner or MD Chris was also emailed (the one asking for the money and the main email address) and also not one word. I have been contacting them every other day and still no response (its about 2 months since we moved).
Our things had gone missing after the move and they turn around to say that it is a bit strange, as they have never had an item go missing in 4 years. We trusted their guys and so did we. Everyone knows items would go missing and Little Removals have a policy of paying £40 per missing item which they not even adhered to.
I would never recommend them to my worst enemy and would avoid them like the plague. They just want your money and not offered to help in any other way after payment had been received.
Should they have resolved this honestly and in a timely manner, my review would be quite different.
We have just had a truly horrendous and incompetent move completed by this company which took nearly 10.5 hours ( less than 3 hours for loading unloading and 7 hours in their VAN, they blamed it on the traffic although the estimation two ways is 5 hours door to door). Hardly surprising given that they charge an hourly rate and get you to sign an agreement that they can take payment straight from your bank account for any additional payment.
It was a total chaos and disappointment :
1-broken award that they put it in a Tesco plastic bag although I insisted on its sentimental value to me and request professional packing plus they offered 20 pounds for the broken award because its not totally chattered to pay the 40 pounds per broken item.
2. No packing material (even if I asked for cover 1 which is professional packing and they throw a dirty blankets on my mattress and all my furniture saying that is a common practice to just use blankets).
3. Rude customer service with a complete disregard for health and safety during a pandemic.
late for more than 3 hours and charge me 500 pounds, worst removal company ever!!!
They arrived 2 and hours late and never apologise. They never compensated anything. Will never use them again.
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